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Talking ‘bout those TSMs - Blog by Dr Dave Mckenna
Monday 24th of July 2023
Tenant Satisfaction Measures are a big part of the day job for resident engagement officers working for local government and ALMOs. So, what better topic for our latest meetup hosted by Dr Dave Mckenna. We had the usual networking and lively conversations, of course, and we were excited to be joined by Alex O’Callaghan, from Housemark, who shared some of her experiences and insights in a fishbowl interview.
Read the fab blog below by Dr Dave to find out more and grab some top takeaways.
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My experience at the National Tenant Conference
Monday 24th of July 2023
This is the 1st time I've attended a Tpas conference, I have learnt a great deal and thoroughly enjoyed giving my input and ideas to the speakers and groups. I found it extremely interesting listening to the speakers in regards what is coming and changing in the future and how they plan to do it.
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CIH / Housing 23 – was it all worth it?
Monday 3rd of July 2023
Tpas National Consultancy Manager, Michael Hill reflects on attending the Chartered Institute of Housing Conference in Manchester and what he hopes for the sector with regards to meaningful resident influence.
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Getting to grips with the Consumer Standards - we’re not perfect, but we won’t stop improving until we are
Friday 30th of June 2023
The Social Housing sector is facing astronomical challenges; enormous decarbonisation targets, funding constraints, ageing housing stock, and increasing demand, to name a few.
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Let’s Talk About Trust
Thursday 22nd of June 2023
Tpas Policy and Insight Manager, Caritas Charles, talks about trust and how it plays a vital role in the relationship between tenants and landlords.
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