Independent Advice Service

Is your organisation involved in regeneration, stock transfers, mergers and demergers, structural or governance changes?

 

The social housing regulatory requirements as set out in the Tenant Involvement and Empowerment Standard expectations state that:

 

Registered providers shall consult with tenants, setting out clearly the costs and benefits of relevant options, if they are proposing to change their landlord or when proposing a significant change in their management arrangements.

 

Ensure that you meet and exceed the expectations of the regulator by appointing Tpas: 

  • We can work as Independent Advisers to communities through proposed change such as Regeneration
  • We can independently review Landlords Offer documents and Charters against statutory and regulatory requirements.
  • We can develop and implement Landlord community and resident engagement strategies and approaches through proposed changes following our best practice guide to Independent Advice guide.
  • We believe that we are unique in the sector as a result of developing our Independent Service Advice Charter Standards (download below)

Download our free Independent Service Advice charter.


Our Expertise

Our shared knowledge, expertise and experience developed through our work with staff, tenants, landlords, communities and contractors are the building blocks of our organisation we can support residents and landlords through;

  • Procurement of developers, and on going performance monitoring
  • Design and master planning inclusive with visits to schemes
  • Provision and independent advice and awareness on rights including decanting, rights to return, home loss and compensation
  • Community engagement and Resident Engagement Strategy
  • Effective and consistent communications
  • Training and development

Our Service

  • Provision of a Lead Independent Adviser and accessible contact details
  • Provision of a Project Manager and accessible contact details
  • Provision of an experienced and well-resourced back office team
  • Provision of Freephone advice line, dedicated email, social media and website page for information
  • Recruitment and development of a Resident or community group
  • Experienced teams on the ground to engage and consult with residents
  • Access to some membership benefits  to residents and organisations

Useful Documents

Tpas ITA Service Charter

Tpas Approach to Regeneration - Service Offer

Tpas Regeneration Training Offer

Tpas ITA Case Study - South Lambeth

Tpas ITA Case Study - Curo


Contact us for more details of how we can help you

Why choose Tpas?

Well established

We've been promoting, supporting and championing tenant involvement and empowerment across England for two and a half decades

Not for profit

Investing in Tpas means benefitting frim the latest tenant involvement policies and practices but also securing and supporting the future of the tenant involvement agenda

Accreditation

We offer the only independent evidence-based accreditation scheme that assesses resident involvement arrangements.

Expert advice

Our shared knowledge, expertise and experience with staff, tenants, landlord and contractors are the building blocks of this organisation.