Our experts

Experts in engagement

Our shared knowledge and experience with our staff, associates, tenants, landlords and contractors are the building blocks of Tpas. They anchor us in difficult times, and drive us forward to create and support new ideas and best practice for the future.

Our expertise is built upon our staff and our 40+ associates holding a broad range of experience in housing services, policies and standards, coupled with our unique relationship with tenants, landlords and contractors.

It’s this special national network that positions us to be at the forefront of creating new ideas and identifying new best practice to raise the national standard of tenant engagement for all.



Val Alker

Val Alker

Training Manager

Email: val.alker@tpas.org.uk

Val joined the Tpas training team in 2007. Her housing career spans 25 years including tenant involvement, tenant management, regeneration, housing management and stock transfer. In her current role Val develops and delivers all forms of training as well as developing Tpas information guides and approaches . Val is qualified to MA level in housing and regeneration, is a Member of the CIH, she also holds teaching and assessing qualifications. Outside of Tpas Val has an allotment, likes camping on Scottish islands and is currently a frustrated injured runner who is getting into hot yoga and gym classes instead.

Telephone: 0161 868 3533


Emma-Jane Flynn

Emma-Jane Flynn

National Consultancy Manager

Email: emma-jane.flynn@tpas.org.uk

Emma has worked in Housing for over 15 years and has previously worked in retail management for John Lewis and Next before a career change into housing management and a community engagement senior post. Since joining Tpas Emma has worked with over 200 organisations in Southern England to advise and support improvements in involvement, services and scrutiny leading to more efficient and accessible services. Emma has been involved in a number of organisations achieving recognition for good practice, accreditation and awards while also project managing some specialist projects focusing on regeneration, stock transfer, interim placements and strategic service reviews .
In her spare time Emma enjoys Zumba, gardening and trips to the theatre with her family.

Telephone: 01908 526 880

Mobile: 07969 215125


Gillian Mclaren

Gillian Mclaren

National Consultancy Manager

Email: gillian.mclaren@tpas.org.uk

Gillian has worked in Social housing for over 14 years in both Local Authorities and Housing Associations. Gillian has a strong experienced background in, Resident Involvement and empowerment and Community Development. Highlights drawn from her 14 years experience include leading a team of Community Development workers on the Better Government for older people project (funded through Government grant).

Telephone: 01642 462 953

Mobile: 07968 913040


Jenny Osbourne

Jenny Osbourne

Chief Executive

Email: jenny.osbourne@tpas.org.uk

Jenny has been Chief Executive since 2014. She started with Tpas in 2002 as Membership Manager which began her continued passion and committment to the Tpas membership family. Jenny is also a board member at Stockport Homes. Before joining Tpas Jenny worked for the Post Office in branch management and HR roles and worked for Scottish and Newcastle Retail based in Leeds in stock control management. Outside of Tpas Jenny loves her book club, helping out at her local park and is head over heels in love with her cocker spaniel Coco.

Telephone: 0161 868 3551


Louise Thompson

Louise Thompson

Operations Manager

Email: louise.thompson@tpas.org.uk

After working as a Tpas associate for a number of years, Louise has joined Tpas on a permanent basis as our Operations Manager. Louise is an experienced Housing professional specialising in tenant involvement and empowerment, and has worked for over twenty five years in the Local Authority and Housing Association sectors. Outside of work Louise is Barnsley FC season ticket holder and spends most of her time either watching Barnsley, or cheering on her kids in their local footy teams.

Telephone: 0161 868 3500