National Engagement Survey 2017

Help us create a picture of tenant and community engagement today.

Tpas have published the full findings from the National Engagement survey conducted earlier this year.


The online survey received 638 responses, covering 230 different landlord organisations with around 40% responses from staff and 60% from tenants. An independent research company was also commissioned to conduct structured telephone interviews with senior staff and tenants.


Tpas Chief Executive, Jenny Osbourne commented on the report; “I am delighted to present the findings of our first annual national engagement survey.


We think that this is very time timely as budgets are under pressure and there is a big shift of focus in housing towards development. Partly because of this, the ways that social landlords engage with residents and communities are changing at a pace not seen for some time.


The survey results help us to give you, our members, a clear picture of what is happening to inform discussions on what should happen next and to track future changes in practice and opinions.


The full report with iin depth detailed analysis and comment is available exlusively for members. The summary report with key findings is available to the public.

Use the following links to download.

Download Full National Engagement Survey Report - Members only

Fill out your details and download the survey key findings