Engaging Communities Conference 2018

NOTICE: We no longer have 2 Day Rate tickets available due to high demand. If you wish to attend the conference for both days, you can book the 2 Day ticket (no accommodation) with/without the evening meal option. In purchasing this ticket type, you will be responsible for booking your own accomodation for the Monday night. If you have any queries, please contact leanne.farrell@tpas.org.uk or call 0161 868 3552.

About the event

The last few months have seen significant changes in the direction of housing policy with a real focus on listening to and engaging with tenants. Our Engaging Communities Conference responds to your priorities highlighted in our recent housing professionals’ survey. The event brings you workshops and keynote speakers reflecting the current trends you are interested in and pressures you face. 

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What to expect

Being the largest gathering of engagement housing professionals in the country, you will find the event a whirlwind of interaction and inspiration. The buzz of sharing, learning and testing ideas with peers is infectious. Our delegates love this event and go back ready to take on the new financial year re energised.

The event offers larger format interactive sessions, workshop choices and optional 'learning zone' case studies and discussions as well as inspiring speakers. Topics offered encompass everything from digital methods and customer insight innovations to practical community development case studies and fresh approaches to engagement. 

Keynote Speaker

We are plased to introduce Angela Lockwood, Chief Executive of North Star HA as this years key speaker. 
Operating across the Tees Valley, North Yorkshire and County Durham North Star are committed to effective tenant engagement, Angela is also Vice Chair of PlaceShapers an organisation who’s ethos is all about people and places. Angela is ideally placed to provide perspectives on tenant and community engagement at EC18.


Larger format Sessions

Tenant Engagement

Interactive networking exploring developments in national thinking and the challenge to innovate. Setting the scene will be a resident Involvement lead from Optivo who previously released their research ‘Success Satisfaction and Scrutiny’ as Amicus Horizon and have now merged with Viridian.

Plus - Karen Cowan @karenkingcowan Head of Customer and Support at Tpas Accredited Ongo known for their excellence in engagement. 

Community Engagement

Interactive networking exploring the variety of approaches housing providers are taking to engage communities around key issues such as digital inclusion, welfare reform, wellbeing etc. Setting the scene will be Sam Scharf @ScharfOrbit Head of Community Investment at Orbit and Sonia Thompson community development expert, Tpas Associate and Board member at TuntumHA.


Real insight, interactive community based customer research 
A practical look at how we can use qualitative research techniques to link tenant engagement and customer insight to really find out what tenants want and need from services and make a lasting difference.

Using digital and fresh approaches in engagement and scrutiny – Find out whats at the cutting edge of digital tenant engagement in housing and how fresh approaches including face to face are working in practice.

Sovereign ‘The Deal’ – Aasia Nisar Community Engagement and Scrutiny Manager sharing their new approach to community engagement
“At Sovereign we’re offering our residents a new approach to Community Engagement- through collaborative working with our residents, private residents and external agencies we aim to create a place to focus on community action and an avenue for local feedback.  This approach we have called  the ‘Deal’ – an exciting new way of working together to create change!

Building sustainable engagement and involvement pathways

Phoenix Community Housing share their award winning approach to engagement from local communities to board ensuring multi level engagement and succession. Phoenix will highlight their experience of attracting, training and supporting volunteers through community projects, scrutiny and governance.

Are we really listening to tenants? The revised focus on hearing local voices.
A hot topic currently and one what is likely to get bigger as we move towards the conference and the release of the Housing Green Paper. This workshop will explore the current agenda, its drivers and how we can ensure the tenant voice is heard within our organisations. 

Scrutiny Success – demonstrating the impact of scrutiny activities

Find out about the approach at Estuary HA with Performance and Customer Engagement Manger Janice White and explore with participants how to keep scrutiny delivering for your organisation.


Tenant Engagement – it’s the way we work - Steve Shirra Business Planning Manager at Tpas Award winning Hull CC shows how. Explore what works for you too.


More workshop ideas currently being developed including

  • Co-designing services - what can we learn from models in supported housing?

Learning zone – we are looking into session on

  • Social Investment - the approach and Orbit’s delivery partnership
  • New tenant engagement prototypes – where next?
  • Refocusing Tenants and Residents Associations
  • Using the ‘human library'
  • Customer insight – from TLF the customer research experts
  • Young people influencing services

Let us know if you think your work should be featured.

Also available, a 20 minute advice appointment with Tpas.

Who will benefit from attending?

Without doubt, if you work in an engagement, governance, management or front line housing or community development role this is THE conference to attend.
But actually this event is designed for ALL housing professionals across all levels and from all disciplines, be that income management, tenancy sustainment, repairs, customer services or communications. If you to talk to customers and want to know how to use their insight and engagement to improve services as part of your role then this conference will help you do just that.

What our delegates said about last year’s conference

'you will hear amazing, inspirational stories, ideas and case studies that you can take away with you’

‘interesting discussion,  relevant topics, opportunity to network’

‘a fantastic whistlestop tour of everything currently on the agenda and in housing and engagement’

When is it?

The Engaging Communities Conference 2018 is a two day conference being held on Monday 5th and Tuesday 6th March 2018 at the Nottingham Belfry. The 2 day tickets are inclusive of an overnight stay on Monday 6th March. Day 2 tickets are available Tuesday 6th March only.

How much does it cost?

The following Earlybird rates are available until 5th January 2018:
Earlybird Tpas Member 2 Day rate - £390 + VAT
Earlybird Tpas Member Day 2 (6 March only) Rate only - £215 + VAT
Earlybird Non Member 2 Day rate - £520 + VAT
Earlybird Non Member Day 2 (6 March only) Rate only - £290 + VAT

Standard rates after 5th January 2018:
Tpas Member 2 Day rate - £430 + VAT
Tpas Member Day 2 (6 March only) Rate only - £265 + VAT
Non Member 2 Day rate - £575 + VAT
Non Member Day 2 (6 March only) Rate only - £355 + VAT
Once you have booked your place using EventBrite, the Tpas Finance Team will use the invoicing details given in the booking to arrange for payment. 

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Download the draft conference programme

Booking Terms and Conditions

Frequently Asked Questions


Mon 5th Mar 2018, 2:00pm - Tue 6th Mar 2018, 3:30pm

Venue Details

The Nottingham Belfry

Nottingham Business Park, Mellors Way, Nottingham, Nottinghamshire, NG8 6PY


Engaging Communities Conference 18
Membership Staff Tenant
Members £430.00 N/A
Non-Members £575.00 N/A

Event Contact

Name: Tpas Training and Events Team

Email: info@tpas.org.uk

Phone: 0161 868 3500

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