Introduction to Involvement - For All Your Staff

A new course and an essential part of everyone's housing training.  This course shows how and why engaging with tenants, residents and communities makes excellent business sense and gives practical tips and techniques to make engagement work for you.

Other Dates:

1 June 2016 - Birmingham

28 July 2016 - London

28 September 2016 - Peterborough

Further Details

This course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times.  It shows that engagement is an essential skill for all housing staff and falls into most housing roles.  The course provides the principles of positive engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.

Course Content

• How engaging with tenants can play a key role in improving your business
• Levels of engagement and suitable approachess
• The new Tpas National Engagement Standards and regulatory expectations
• The barriers to effective engagement and overcoming them
• Tools and techniques to help you engage effectively
• Using engagement and customer insight to co design services

Audience

The course is designed for staff from all services and departments across the organisation from senior managers to front line officers and is also useful for board members.

By Completing This Course You Will

Have the knowledge and confidence to effectively engage with tenants, residents and communities to shape and deliver cost effective and valued services and projects.

What People Say

'The course was interesting from start to finish'

'Understanding what we all want and that there should be measured outcomes'

'Great format, lots of discussion, two way and very interactive'