Digital Training

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Our digital training programme offers you the opportunity to learn, share and network with other tenants, staff, councillors and board members across the country, without leaving home.


All our courses are underpinned by our national standards, so you can be assured that they will help you to deliver excellent engagement, great services, accountable governance and sustainable communities.

You can find out about the training courses we have available, for both tenants and staff, on a month by month basis by taking a look at the Training and Events Calendar below.  

If you have any queries, want to run one of these courses in house or are interested in a course that you don't see listed here, contact the Tpas Training Team on 0161 868 3520 or email training@tpas.org.uk.

View our Training calendar below


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Communities (2)
Community Engagement (267)
Customer Insight (78)
Digital Engagement (39)
Engagement (5)
Leasehold/Shared Ownership (10)
Measuring Value (44)
Member Forums (1)
National Housing Policies (36)
Regeneration (4)
Regulation & Standards (94)
Scrutiny & Co-regulation (146)
Strategies, Plans & Reports (30)
Tenant Engagement (244)
Tenant Engagement Standards (138)
Tenant Panels / Associations (188)
Tenant Satisfaction Measures (29)
Volunteering (19)
White Paper (102)
Youth Engagement (1)

Courses list:

Mystery Shopping Tue 17th Sep 2024, 10:00am - 3:00pm www.zoom.us
Embedding a Culture of Inclusive Customer Care Thu 19th Sep 2024, 1:00pm - 3:30pm www.zoom.us
Ensuring Resident Scrutiny Works in Housing Organisations Tue 24th Sep 2024, 10:00am - 3:00pm www.zoom.us
Introduction to Scrutiny Tue 1st Oct 2024, 10:00am - 3:00pm www.zoom.us
Maximise the Power of Scrutiny Tue 8th Oct 2024, 10:00am - 3:00pm www.zoom.us
Resident Engagement & Building Safety Thu 10th Oct 2024, 10:00am - 3:00pm www.zoom.us
Introduction to Being a Board Member Tue 22nd Oct 2024, 10:00am - 12:00pm www.zoom.us
Chairing Skills Tue 29th Oct 2024, 10:00am - 3:00pm www.zoom.us
Running a Community Event Fri 1st Nov 2024, 10:00am - 3:00pm www.zoom.us
Scrutiny: Productive Teams and Positive Relationships Tue 5th Nov 2024, 10:00am - 3:00pm www.zoom.us

What people say

'At the start of the course I was very confused as I was complete unsure what Scrutiny was, nothing the trainer was saying made any sense, HOWEVER after talking with him and making him aware of this he slowed the training down and met all my needs. I now have a full understanding of the course and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I Learnt'  Marvellous Scrutiny Models Digital Training

'Hands down this is one of the best courses I have been on. It is a perfect fit for our customer information and insight team and wider relationships. From theory into practice that results in tangible resource for us. Absolutely stunning delivery. It was a joy to attend, thank you' Using Behavoural Insights to Increase Involvement Digital Training

 

'Running the ourse over 2 days with 2 hour sessions was better for me, as Sam discussed her charts and bullet points involving group chat and I found this to be better for learning and understanding, rather than skimming through them and having to read after course has finished, got a lot from the course in many waysl' Chairing Skills Digital Training