{ "event_1": { "event_id": 1218, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on:\r\n\r\nWednesday 2nd December, 2pm-4pm.\r\n\r\nAGENDA\r\n\r\nTBC\r\n\r\n\r\nOther dates for your diary!\r\n\r\nTBC\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-12-02 14:00:00", "end_date_time": "2026-12-02 16:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2025-10-28 16:21:27", "event_modified_date": "2025-10-28 16:21:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1218" }, "event_2": { "event_id": 1235, "name": "Best Practice in Tenant Engagement Club", "description": "\r\n\r\nBest Practice in Tenant Engagement Club \r\n\r\nJoin us for our brand-new club dedicated to celebrating and sharing great tenant engagement!  \r\n\r\nEach session showcases real examples of what works in practice — from digital involvement and co-design to community-led initiatives. \r\n\r\nConnect with others, learn new approaches, and take away practical ideas to strengthen engagement in your own organisation. \r\n\r\nWhether you’re new to engagement or a seasoned practitioner, this club will help you stay inspired, informed, and connected to the very best practice in the sector. \r\n\r\nThis Clubs Speakers: \r\n\r\nTBC \r\n\r\nForthcoming events:  \r\n\r\nTBC\r\n\r\n\r\nTake Part: \r\n\r\nIf you’d like to take part in the Best Practice Club to showcase some of your work, please contact Annie Chase, Membership and Events Administrator, on annie.chase@tpas.org.uk \r\n\r\n \r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2026-11-18 11:00:00", "end_date_time": "2026-11-18 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2025-11-21 17:01:10", "event_modified_date": "2026-01-20 16:33:29", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1235" }, "event_3": { "event_id": 1228, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Thursday 22nd October at 11am.\r\n\r\nAGENDA- TBC .\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nTBC\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-10-22 11:00:00", "end_date_time": "2026-10-22 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2025-11-07 16:56:20", "event_modified_date": "2026-01-22 17:43:28", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1228" }, "event_4": { "event_id": 1249, "name": "The National Tenant Scrutiny Conference 2026", "description": "Book your place now\r\n\r\nWednesday 14th October 2026, Mercure Hotel, Northampton\r\n \r\n\r\nJoin us for the only national conference dedicated to tenant, resident and customer-led scrutiny.\r\n\r\nThis one-day event brings together tenants, staff and sector experts from across the country to explore what good scrutiny looks like in practice — and how it can drive real change.\r\n\r\nWhat to expect\r\n\r\n\r\n\tInsight and updates from leading scrutiny and engagement experts\r\n\tInteractive, hands-on workshops focused on real-life challenges\r\n\tPractical examples of effective scrutiny in action\r\n\tPlenty of opportunities to connect, share ideas and learn from others\r\n\r\n\r\nWhether you’re a tenant involved in scrutiny or a staff member supporting resident-led activity, this conference is designed to inspire collaboration, build confidence and share best practice.\r\n\r\nSpaces are limited, so we recommend booking early to secure your place.\r\n\r\n\r\nProgramme\r\n\r\nTBC - We are working on the programme, check back soon for more information.\r\n\r\n\r\nWho Should Attend?\r\n\r\nThis conference will provide a perfect opportunity for staff, residents, tenants, board members, councillors and anyone else with a passion for scrutiny to come together to learn, network and shape the future of tenant scrutiny.\r\n\r\n\r\nAbout the Venue\r\n\r\nThe hotel is located in Northampton town centre and has a large free car park.\r\n\r\nTravelling by Rail\r\n\r\nThe venue is just 5-10 minutes walk from Northampton railway station.  The bus station is 2 minutes walk away.\r\n\r\nWe have a special rate of £130 per room, B&B at the hotel for Tuesday 13th October. You can book your room by calling the hotel directly on 01604 739988, option 1 and quote Tpas.\r\n\r\nYou can also book your rooms online following these instructions (upto 2\/9\/26):\r\n\r\n\r\n\tVisit All.com.\r\n\tEnter the location as Northampton.\r\n\tSelect the date of stay: 13th (one night only).\r\n\tFor 1 guest, the rate is £130 per night. Breakfast and car parking are included.\r\n\tSelect “Special Rate” \r\n\tPromo Code TPAS2026, click “Confirm,” then press “Search” to view the available rates.\r\n\r\n\r\nOther Hotels nearby\r\n\r\nTravelodge Northampton Central - 5 mins walk to the venue\r\nTo book\r\n\r\nIbis Northampton - opposite the hotel\r\n\r\nTo book\r\n\r\n\r\nFurther information\r\n\r\nIf you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email lisa.holt@tpas.org.uk\r\n\r\nFor any cancellation or amendments once you have booked, please check out our terms and conditions.  Please email Lisa.holt@tpas.org.uk for further information.\r\n\r\n ", "start_date_time": "2026-10-14 09:00:00", "end_date_time": "2026-10-14 16:00:00", "location": "Mercure Hotel, Silver Street, Northampton, Northamptonshire, NN1 2TA", "photo": null, "category": "Event", "status": "active", "event_added_date": "2026-01-28 17:12:50", "event_modified_date": "2026-03-05 12:30:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1249" }, "event_5": { "event_id": 1234, "name": "Best Practice in Tenant Engagement Club", "description": "Best Practice in Tenant Engagement Club \r\n\r\nJoin us for our brand-new club dedicated to celebrating and sharing great tenant engagement!  \r\n\r\nEach session showcases real examples of what works in practice — from digital involvement and co-design to community-led initiatives. \r\n\r\nConnect with others, learn new approaches, and take away practical ideas to strengthen engagement in your own organisation. \r\n\r\nWhether you’re new to engagement or a seasoned practitioner, this club will help you stay inspired, informed, and connected to the very best practice in the sector. \r\n\r\nThis Clubs Speakers: \r\n\r\nTBC \r\n\r\nForthcoming events:  \r\n\r\n\r\n\t\r\n\t18th November \r\n\t\r\n\r\n\r\n\r\nTake Part: \r\n\r\nIf you’d like to take part in the Best Practice Club to showcase some of your work, please contact Annie Chase, Membership and Events Administrator, on annie.chase@tpas.org.uk \r\n\r\n \r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2026-09-15 11:00:00", "end_date_time": "2026-09-15 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2025-11-21 17:00:24", "event_modified_date": "2025-11-24 09:17:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1234" }, "event_6": { "event_id": 1217, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on:\r\n\r\nWednesday 2nd September, 6pm-8pm.\r\n\r\nAGENDA\r\n\r\nTBC\r\n\r\n\r\nOther dates for your diary!\r\n\r\n2nd December 2026 at 2pm\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-09-02 18:00:00", "end_date_time": "2026-09-02 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2025-10-28 16:18:47", "event_modified_date": "2025-10-28 16:18:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1217" }, "event_7": { "event_id": 1233, "name": "Best Practice in Tenant Engagement Club", "description": "\r\n\r\nBest Practice in Tenant Engagement Club \r\n\r\nJoin us for our brand-new club dedicated to celebrating and sharing great tenant engagement!  \r\n\r\nEach session showcases real examples of what works in practice — from digital involvement and co-design to community-led initiatives. \r\n\r\nConnect with others, learn new approaches, and take away practical ideas to strengthen engagement in your own organisation. \r\n\r\nWhether you’re new to engagement or a seasoned practitioner, this club will help you stay inspired, informed, and connected to the very best practice in the sector. \r\n\r\nThis Clubs Speakers: \r\n\r\nTBC \r\n\r\nForthcoming events:  \r\n\r\n\r\n\t15th September \r\n\t\r\n\t18th November \r\n\t\r\n\r\n\r\n\r\nTake Part: \r\n\r\nIf you’d like to take part in the Best Practice Club to showcase some of your work, please contact Annie Chase, Membership and Events Administrator, on annie.chase@tpas.org.uk \r\n\r\n \r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2026-07-16 11:00:00", "end_date_time": "2026-07-16 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2025-11-21 16:59:24", "event_modified_date": "2026-01-20 16:32:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1233" }, "event_8": { "event_id": 1247, "name": "National Tenants Conference 2026", "description": "\r\n\r\nBookings now open!\r\n\r\nThe Tpas National Tenant Conference 2026 is now on sale, and we’re busy putting together an exciting two-day programme designed especially for tenants and residents from across the country.\r\n\r\nThis flagship event brings tenants together to learn, share experiences, build confidence and strengthen their voice.\r\n\r\nAcross the two days, you can expect inspiring speakers, practical workshops, real-life examples of what works, and plenty of opportunities to connect with other tenants.\r\n\r\nWhether you’re new to involvement or have years of experience, the conference offers something for everyone, with sessions that are interactive, accessible and focused on the issues that matter most to tenants.\r\n\r\nBook your place now to take advantage of our early bird rates -spaces are limited and always in high demand.\r\n\r\nWe can’t wait to welcome you for two energising days of learning and connection.\r\n\r\n\r\nProgramme \r\n\r\nTBC - We are working on the programme, check back soon for more information.\r\n\r\n\r\nCosts\r\n\r\nEvening meal and entertainment included in prices\r\n\r\n2 day early bird member only rate - £399 \r\n\r\n2 day early bird non-member rate - £525 \r\n\r\nFor bookings from 1st May 2026\r\n\r\n2 day member only rate - £515 \r\n\r\n2 day non-member rate - £665 \r\n\r\nFor carers cost please contact us \r\n\r\nAll ticket costs are subject to VAT\r\n\r\n\r\nHotel Information \r\n\r\nThe Orchard Hotel is situated next door to the conference venue. Visit the website here\r\n\r\nWe have a special rate for bedrooms on Monday 13th July and Tuesday 14th July.  These can be booked directly with the hotel.  The cost is £115 per room per night, bed and breakfast.  To book, use this link \r\n\r\nThe hotel has 5 accessible rooms, if an accessible room is required, we would recommend you book your room as soon as possible.  There are lots of rooms with walk-in shower.  Ground floor bedrooms can also be requested.\r\n\r\nTravel Information\r\n\r\nThere is plenty of free parking at the venue \/ hotel.  There are also electric car charging points.\r\n\r\nUsing public transport\r\n\r\nThe conference centre and hotel are 4 miles, (approx. 15 minutes drive) from Nottingham town centre and train station. A taxi will cost approx. £10-£15.\r\n\r\nThere is also a local train station called Beeston which is 4 miles away.\r\n\r\nYou can also use the Nottingham tram directly to the University Campus. Take the tram to University Boulevard and the conference centre is around 10 minutes walk away.\r\n\r\nBy Road\r\n\r\nEast Midlands Conference Centre is situated off the M1, Junction 25,  3 miles from Nottingham.\r\n\r\nVisit the venu website to see their accessible amenities\r\n\r\n\r\nFurther information\r\n\r\nTo make your booking you will need an account for the Tpas website - if your organisation is a Tpas member and you don't already have an account, seach for the organisation here.\r\n\r\nIf you have any issues with booking your conference place, please email lisa.holt@tpas.org.uk\r\n\r\nIf you have any other questions or need further information about the conference, please call Jordan Walker on 0161 871 8521 or email jordan@connectin.co.uk\r\n\r\nFor any cancellation or amendments once you have booked, please check out our terms and conditions.  Please email Lisa.holt@tpas.org.uk for further information.\r\n\r\n\r\nSponsorship Opportunities\r\n\r\nIf you are interested in becoming a conference sponsor, please contact lisa.holt@tpas.org.uk\r\n\r\nOur Event sponsors\r\n\r\n\r\n\r\n \r\n\r\n \r\n\r\n ", "start_date_time": "2026-07-14 08:30:00", "end_date_time": "2026-07-15 15:00:00", "location": "East Midlands Conference Centre, Beeston Lane,, Nottingham, Nottinghamshire, NG7 2RJ", "photo": null, "category": "Event", "status": "active", "event_added_date": "2026-01-28 14:12:06", "event_modified_date": "2026-03-11 13:52:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1247" }, "event_9": { "event_id": 1227, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Wednesday 1st July at 11am.\r\n\r\nAGENDA - TBC\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nThursday 22nd October\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-07-01 11:00:00", "end_date_time": "2026-07-01 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2025-11-07 16:54:44", "event_modified_date": "2026-01-22 17:42:44", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1227" }, "event_10": { "event_id": 1192, "name": "Procurement & The Role of Customers", "description": "Social landlord spend money on goods and services that are ultimately used by their customers.\r\n\r\n\r\nTrainer\r\n\r\nJackie Grannell (Subject to change)\r\n\r\n\r\nFurther details\r\n\r\nPoor procurement leads to dissatisfied customers and a waste of resources. This course aims to support housing customers and staff to identify ways in which to involve customers in the procurement process - particularly the goods and services that impart customers lives.\r\n\r\n\r\nLearning Objectives\r\n\r\n\r\n\tExplore the procurement process in order to identify how customers can effectively influence the process\r\n\tConsider the legal and regulatory issues, including value for money, around procurement\r\n\tConsider how you can find out what tenants and the organisation want and need from the procurement process\r\n\tExplore when and how customers can be involved in procurement\r\n\tConsider how the deverse needs of customers can be included as part of the procurement process\r\n\tIdentify how the involvement process and the procurement process can work together\r\n\tConsider the role of customers in contract monitoring and review of contracts\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThis is a well paced course with time for input. Trainer made sure everyone was involved and took part.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-06-30 10:00:00", "end_date_time": "2026-06-30 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-27 18:01:38", "event_modified_date": "2026-02-12 12:15:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1192" }, "event_11": { "event_id": 1191, "name": "Embedding a Culture of Inclusive Customer Care", "description": "With effectively tailoring and processional standards both top priorities for the housing sector, this course provides an engaging and informative exploration of the skills and behaviours that contribute to a culture of inclusive customer care.\r\n\r\n\r\nTrainer\r\n\r\nJackie Grannell (subject to change)\r\n\r\n\r\nWhat will the course cover?\r\n\r\nToday's Context - raising awareness and understanding of the current regulatory, Housing Ombudsman and legislative requirements.\r\n\r\nLaying the Foundations - understanding difference and diversity, vulnerability and reasonable adjustments, and how these contribute to a culture of inclusive customer care.\r\n\r\nWhat Does Excellence Look Like - reflecting on the key aspects of excellent service delivery - communication, empathy and listening to understand.\r\n\r\nBarriers to Getting it Right - exploring the bias, assumptions and stigma that can prevent us from recognising and responding effectively to residents, and how to effectively overcome these.\r\n\r\nReasonable Adjustments - exploring the customer care skills and practical tools to meet the needs of the diverse residents with whom we work.\r\n\r\nThe Art of the Possible - Putting the learning into practice with housing specific scenarios.\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nDelegates will:\r\n\r\n\r\n\tUnderstand the business case for creating and sustaining a culture of inclusive customer care and why this matters now more than ever\r\n\tReflect on their own mindset and behaviours, gaining pracitical tips and techniques to mitigate any negative bias or assumptions that could impact on service delivery\r\n\tExplore the range of reasonable adjustments that can be made as well as the barriers that can prevent these from being implemented (and overcoming these)\r\n\tConsider housing specific scenarios, reflecting on their own personal and professional experience\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis course is ideal for staff who would like to increase their understanding of the skills and behaviours that contribute positively to a culture of inclusive customer care.\r\n\r\nThis session works exceptionally well when delivered 'in-house' to staff attendees from the same organisation, relflecting that organiation's specific culture, vision and values.  Contact us for further information.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 2.00pm - 4.30pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-06-25 14:00:00", "end_date_time": "2026-06-25 16:30:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-27 18:00:57", "event_modified_date": "2026-02-12 12:14:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1191" }, "event_12": { "event_id": 1175, "name": "A Councillors guide to Social Housing Consumer Standards (Free)", "description": "2024 was a year of change for change for Social Housing and Social Housing tenants. The introduction of the Social Housing Regulation Act in light of the Grenfell Tragedy and the creation of Awaabs Law after the tragic death of Awaab Ishak has led to huge changes in the sector with tenant empowerment and influence now a regulatory requirement.\r\n\r\nTpas, the leading experts in tenant engagement are proud to offer this free webinar session on the new legislation.  The session is open to any Councillors in England. Whether your council has housing stock or not, Councillors have a valuable role to play, ensuring that you and your tenants are informed about these changes and what it means for Social Housing.\r\n\r\nThe session will be led by Tpas Senior Policy, Insight and Innovation Manager Caritas Charles who has over 25 yrs experience in the sector and is a current serving Cllr for a unitary authority\r\n\r\nPlaces are limited so sign up now.  You will need a membership account for the Tpas website to make your booking.  You can search for your Local Authority using this link \r\n\r\n\r\nPlease note this event is for Councillors only\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).", "start_date_time": "2026-06-24 14:00:00", "end_date_time": "2026-06-24 15:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2025-10-27 11:13:33", "event_modified_date": "2025-11-18 16:22:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1175" }, "event_13": { "event_id": 1190, "name": "Role of Tenants on Council Housing Boards and Committees", "description": "As the changes brought about by the Social Housing (Regulation) Act 2023 take effect, council's are developing new structures to ensure the voice and experience of council tenants and leaseholders influencing decisions about the services the council, as a landlord, is providing.\r\n\r\n\r\nTrainer\r\n\r\nJackie Grannell (subject to change)\r\n\r\n\r\nThis session aims to inform and support council tenants who are part of, or aspire to be part of, the formal Board or committee that has strategic oversight of the council's housing service.\r\n\r\nIt will be an interactive session with opportunities for discussion.\r\n\r\n\r\nWe will:\r\n\r\n\r\n\tExplore the regulatory reasons for having a board or committee\r\n\tIdentify the role and responsibilities of the board or committee\r\n\tIdentify the skills and 'lived experience' that tenants and leaseholders bring to a board or committee\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 5.00pm - 7.00pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-06-23 17:00:00", "end_date_time": "2026-06-23 19:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-27 18:00:02", "event_modified_date": "2026-02-12 12:14:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1190" }, "event_14": { "event_id": 1212, "name": "Investigating Complaints & Resolving Disputes", "description": "All complaints have an emotional element to them ….the complainant’s feelings about the matter. When dealing with written complaints it is easier to manage your own feelings and behaviours than when the complainant is sitting in front of you.\r\n\r\nThe very fact that the complainant has brought the matter to an Appeal Hearing will tell you that it is very important to them…acknowledge this fact.\r\n\r\n\r\nTrainer\r\n\r\nJane Eyles (subject to change)\r\n\r\n\r\nWhat the course will cover\r\n\r\n\r\n\tWhat is a complaint & What is not a compliant\r\n\tInvestigating complaints\r\n\tAnalysing complaints\r\n\tLearning from complaints\r\n\tResolving disputes\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2026-06-18 10:00:00", "end_date_time": "2026-06-18 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-28 10:42:15", "event_modified_date": "2026-02-12 12:13:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1212" }, "event_15": { "event_id": 1211, "name": "Ensuring Resident Scrutiny Works in Housing Organisations", "description": "To ensure housing organisations have an effective process in place to ensure resident scrutiny is effective and sustainable and meets regulatory requirements.\r\n\r\n\r\nTrainer\r\n\r\nJane Eyles (subject to change)\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tWhat is resident scrutiny?\r\n\tHow to do resident scrutiny\r\n\tRecruitment and support\r\n\tThe role of service heads and support staff\r\n\tThe role of Senior Leadership team\r\n\tLinks with governance\r\n\tReporting and implementation\r\n\tEnsuring the resident voice is heard and promotion\r\n\tTop tips\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tUnderstanding residents scrutiny and its key principles\r\n\tHow residents undertake a scrutiny review\r\n\tTo understand the overall role of the housing organisation and how this is key to effective scrutiny\r\n\tThe roles of service teams in supporting a review of their service - what resources are needed\r\n\tHow to ensure residents are recruited and supported\r\n\tUnderstanding information and data provision whilst keeping compliant with Data Protection\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nSenior managers and service heads, resident engagement and governance workers, board members, resident scrutineers (although mostly aimed at housing organisations).\r\n\r\n\r\nTrainer profile\r\n\r\nJane Eyles has been a social housing tenant, a Board Member of a housing association and had a career in housing for the last 33 years. She has independently mentored and supported a number of resident scrutiny groups since it's inception. As a senior manager, she has also advised boards and senior teams on how to respond to resident scrutiny recommendations, overseeing their implementation.\r\n\r\nAs a trainer, she has a PGCE in post compulsory education and has delivered training for Tpas since 2003.\r\n\r\nUsing the combined experiences above she brings a vast knowledge and experience of resident scrutiny and how to demonstrate clear outcomes and value.\r\n\r\nHer style is participative and uses a variey of training methods.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2026-06-16 10:00:00", "end_date_time": "2026-06-16 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-28 10:41:38", "event_modified_date": "2026-02-12 12:13:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1211" }, "event_16": { "event_id": 1210, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-06-11 10:00:00", "end_date_time": "2026-06-11 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-28 10:40:59", "event_modified_date": "2026-02-12 12:12:45", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1210" }, "event_17": { "event_id": 1239, "name": "Tpas London Member Event (Free for members)", "description": "Tpas Regional Member Event\r\n\r\nWe’re excited to welcome our members to the 2026 Regional Events!\r\n\r\nThis spring, we’ll be visiting all six regions — and we’ve saved a seat just for you.\r\n\r\nJoin us to explore inspiring tenant engagement practice, hear the latest national updates from Tpas, and connect with peers from across your region. These events are a fantastic opportunity to learn, share, and build meaningful networks that support better engagement.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:45 AM: Welcome and Introductions\r\n\r\n\r\n\tA warm Tpas welcome\r\n\tLatest member news and national updates\r\n\tMeet fellow attendees and set the tone for a collaborative day\r\n\r\n\r\n10:45 AM – 12:15 PM: Ministry of Housing, Communities and Local Government\r\n\r\n\r\n\tHear directly from a MHCLG representative\r\n\tLearn about the latest policy developments\r\n\tAsk questions and gain clarity on sector priorities\r\n\r\n\r\n12:15 PM – 1:00 PM: Member Spotlight\r\n\r\n\r\n\tOur host landlord showcases one of their successful engagement practices\r\n\tTake away practical ideas to apply in your own work\r\n\r\n\r\n1:00 PM – 1:35 PM: Lunch\r\n\r\n\r\n\tEnjoy a relaxed lunch and informal networking\r\n\r\n\r\n1:35 PM – 1:45 PM: Stop Social Housing Stigma\r\n\r\n\r\n\tA quick update from SSHS on what they have been upto over the last 12 months, including the launch of their new national tenant survey report and 3 new exciting projects.\r\n\r\n\r\n1:45 PM – 2:15 PM: Sharing and Networking Session\r\n\r\n\r\n\tAn interactive session focused on collaboration and problem-solving\r\n\tExchange best practice and explore solutions to shared challenges\r\n\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n\r\n\r\n\tCelebrate individuals making a positive difference in tenant engagement\r\n\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n\r\n\r\n\tReflect on key takeaways\r\n\tHear what’s next for Tpas and our members\r\n\r\n\r\nWe can’t wait to see you there!\r\n\r\n\r\nHost\r\n\r\nThis event is proudly hosted by Kingston Council.\r\n\r\nA big thank you to them for their support and hospitality.\r\n\r\n\r\nEvent Details\r\n\r\n\r\n\t\r\n\tThe event will run in person if we reach a minimum of 30 attendees.  (If not, it will move to a virtual session)\r\n\t\r\n\t\r\n\tOpen to tenants and staff.\r\n\t\r\n\t\r\n\tEach organisation can book up to 5 places (additional names will be added to a waitlist).\r\n\t\r\n\r\n\r\n\r\nQuestions?\r\n\r\nPlease contact Lisa Holt at lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy Join Us?\r\n \r\n\r\nUnpick challenges together\r\n\r\nOur events build in plenty of networking time so you can connect with peers, share ideas and tackle issues collaboratively.\r\n\r\nAccess great practice\r\n\r\nAll attendees receive speaker slides and resources straight to their inbox within a week.\r\n\r\nIt’s completely free\r\n\r\nEach member organisation can book up to 5 places – a great way to get more value from your Tpas membership.\r\n\r\nWe put on a good spread!\r\n\r\nCome with an open mind and we’ll provide excellent speakers, useful resources and a delicious buffet. All you need to do is book on.\r\n\r\nSee you there!", "start_date_time": "2026-06-10 10:00:00", "end_date_time": "2026-06-10 14:30:00", "location": "Kingston Guildhall,, High Street, Kingston upon Thames, London, KT1 1EU", "photo": null, "category": "Event", "status": "active", "event_added_date": "2026-01-15 08:13:57", "event_modified_date": "2026-03-24 10:31:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1239" }, "event_18": { "event_id": 1209, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-06-09 10:00:00", "end_date_time": "2026-06-09 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-28 10:40:19", "event_modified_date": "2026-02-12 12:12:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1209" }, "event_19": { "event_id": 1208, "name": "Measuring Impact in Tenant & Community Engagement", "description": "This practical course improves the planning of your tenant and community engagement projects to ensure they achieve measurable objectives and how you can track and report on the difference you make. It also explores a range of social value measures including wellbeing valuation, social return on investment and social auditing.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to demonstrate the impact of tenant involvement and community projects is a weak point for many housing providers and voluntary organisations. This essential course equips you with the tools you need to successfully plan and report on your work to managers, governors, volunteers, funders and other stakeholders.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tAdvice on developing clear objectives for projects, groups and approaches that link to your business plan and \/ or priorities\r\n\tImagining what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and common measurement tools\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\n\r\nAudience\r\n\r\nStaff and volunteers who plan and deliver tenant engagement activities and community projects and need to improve the evaluation of their work and report in a way that suits their organisation.\r\n\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like; be able to track your progress, evaluate and report on the value created through your work.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2026-06-04 10:00:00", "end_date_time": "2026-06-04 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-28 10:39:30", "event_modified_date": "2026-02-12 12:11:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1208" }, "event_20": { "event_id": 1207, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members.  This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence. \r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tEffective communication\r\n\tQuestioning and listening techniques\r\n\tSkills for influencing others\r\n\tThe impact of non-verbal communication\r\n\tTechniques for being assertive\r\n\tUsing language that helps you get your point across\r\n\tPresenting facts clearly\r\n\tUsing your learning to making your point clearly in meetings\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills.  It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\n\r\nWhay People Say\r\n\r\n\r\nI enjoyed the course very much and the trainer knew her craft\r\n\r\nI found the course very interesting and informative.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-06-02 10:00:00", "end_date_time": "2026-06-02 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-28 10:38:26", "event_modified_date": "2026-02-12 12:11:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1207" }, "event_21": { "event_id": 1213, "name": "All About Engagement", "description": "An essential part of everyone's housing training. This course shows how and why engaging tenants, residents and communities makes excellent business sense and gives practical tips to make engagement work for you.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nFurther details\r\n\r\nThis course explores the benefits of well planned engagement in imporving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff of all services and departements across the organisation from senior managers to frontline officers and is also useful for board members.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tDefining and exporing tenant and community engagement\r\n\tThe business case for effective engagement\r\n\tMeeting Tpas standards and regulatory requirement\r\n\tExploring the cycle of engagement from insight to co-design\r\n\tGetting the planning and approaches right\r\n\tDeveloping timely, appropriate engagement that works for you\r\n\r\n\r\n\r\nBy completing the course you will\r\n\r\nHave knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe course was interesting from start to finish\r\n\r\nUnderstanding what we all want and that there should be measured outcomes\r\n\r\nGreat format, lots of discussion and very interactive\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-05-28 10:00:00", "end_date_time": "2026-05-28 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-28 16:01:13", "event_modified_date": "2026-02-12 12:10:33", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1213" }, "event_22": { "event_id": 1242, "name": "Inclusive Leadership for Housing Boards (Free)", "description": "This practical webinar is designed for housing association board members who want to embed equity, diversity, and inclusion (EDI) into governance and decision-making. Participants will:\r\n\r\n\r\n• Understand why EDI is a governance and risk priority in housing.\r\n\r\n• Explore the benefits of diverse boards and the risks of groupthink and blind spots.\r\n\r\n• Reflect on their board’s current EDI maturity and identify practical steps for improvement.\r\n\r\n• Learn inclusive leadership behaviours and tools to ensure all tenant voices are heard.\r\n\r\nThrough case studies, interactive quizzes, and practical exercises, attendees will leave with actionable strategies and a Board EDI checklist to help drive inclusive, accountable, and effective governance.\r\n\r\nThis session can only allow a maximum of 100 delegates.\r\n\r\n\r\nHow do I join this session?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-05-21 11:00:00", "end_date_time": "2026-05-21 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2026-01-19 16:55:43", "event_modified_date": "2026-01-19 16:55:43", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1242" }, "event_23": { "event_id": 1219, "name": "Finding the Funds for Tenant\/Resident\/Community Groups", "description": "Most groups need money to help them run what they are doing in ther community and increase opportunities for anyone living on their estate\/area.\r\n\r\n\r\n\tDo you have a clear plan of what money you need and where to get it from?\r\n\tDo you understand the different ways of getting this money?\r\n\tHave you developed an action plan?\r\n\r\n\r\nThis fundraising training is aimed at anyone whose responsibilities include fundraising and who needs to know about the WHAT, HOW and WHO of fundraising.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nThis session will include\r\n\r\n\r\n\tKnowing what money you need to get\r\n\tHow to plan to get the money needed\r\n\tExplore different types of fundraising\r\n\tWhere to find out about what is available\r\n\tPractical fundraising tips\r\n\tTop tips for the really successful fundraiser\r\n\r\n\r\n\r\nCourse aim\r\n\r\nTo help participants become more successful in their fundraising activities.\r\n\r\n\r\nWho should attend?\r\n\r\nAnyone who wants to find out how they can increase and access funding for their groups.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-05-21 10:00:00", "end_date_time": "2026-05-21 13:00:00", "location": "www.zoom.us, ., ., www.zoom.uk, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-28 16:40:04", "event_modified_date": "2026-02-12 12:09:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1219" }, "event_24": { "event_id": 1248, "name": "Tpas South West Member Event (Free for members)", "description": "Tpas Regional Member Event\r\n\r\nWe’re excited to welcome our members to the 2026 Regional Events!\r\n\r\nThis spring, we’ll be visiting all six regions — and we’ve saved a seat just for you.\r\n\r\nJoin us to explore inspiring tenant engagement practice, hear the latest national updates from Tpas, and connect with peers from across your region. These events are a fantastic opportunity to learn, share, and build meaningful networks that support better engagement.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:45 AM: Welcome and Introductions\r\n\r\n\r\n\tA warm Tpas welcome\r\n\tLatest member news and national updates\r\n\tMeet fellow attendees and set the tone for a collaborative day\r\n\r\n\r\n10:45 AM – 12:15 PM: Ministry of Housing, Communities and Local Government\r\n\r\n\r\n\tHear directly from a MHCLG representative\r\n\tLearn about the latest policy developments\r\n\tAsk questions and gain clarity on sector priorities\r\n\r\n\r\n12:15 PM – 1:00 PM: Member Spotlight\r\n\r\n\r\n\tOur host landlord showcases one of their successful engagement practices\r\n\tTake away practical ideas to apply in your own work\r\n\r\n\r\n1:00 PM – 1:35 PM: Lunch\r\n\r\n\r\n\tEnjoy a relaxed lunch and informal networking\r\n\r\n\r\n1:35 PM – 1:45 PM: Stop Social Housing Stigma\r\n\r\n\r\n\tA quick update from SSHS on what they have been upto over the last 12 months, including the launch of their new national tenant survey report and 3 new exciting projects.\r\n\r\n\r\n1:45 PM – 2:15 PM: Sharing and Networking Session\r\n\r\n\r\n\tAn interactive session focused on collaboration and problem-solving\r\n\tExchange best practice and explore solutions to shared challenges\r\n\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n\r\n\r\n\tCelebrate individuals making a positive difference in tenant engagement\r\n\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n\r\n\r\n\tReflect on key takeaways\r\n\tHear what’s next for Tpas and our members\r\n\r\n\r\nWe can’t wait to see you there!\r\n\r\n\r\nHost\r\n\r\nThis event is proudly hosted by Somerset Council and Homes in Somerset.\r\n\r\nA big thank you to them for their support and hospitality.\r\n\r\n\r\nEvent Details\r\n\r\n\r\n\t\r\n\tThe event will run in person if we reach a minimum of 30 attendees.  (If not, it will move to a virtual session)\r\n\t\r\n\t\r\n\tOpen to tenants and staff.\r\n\t\r\n\t\r\n\tEach organisation can book up to 5 places (additional names will be added to a waitlist).\r\n\t\r\n\r\n\r\n\r\nQuestions?\r\n\r\nPlease contact Lisa Holt at lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy Join Us?\r\n \r\n\r\nUnpick challenges together\r\n\r\nOur events build in plenty of networking time so you can connect with peers, share ideas and tackle issues collaboratively.\r\n\r\nAccess great practice\r\n\r\nAll attendees receive speaker slides and resources straight to their inbox within a week.\r\n\r\nIt’s completely free\r\n\r\nEach member organisation can book up to 5 places – a great way to get more value from your Tpas membership.\r\n\r\nWe put on a good spread!\r\n\r\nCome with an open mind and we’ll provide excellent speakers, useful resources and a delicious buffet. All you need to do is book on.\r\n\r\nSee you there!", "start_date_time": "2026-05-21 10:00:00", "end_date_time": "2026-05-21 14:30:00", "location": "Somerset Cricket Club, St James Street, Taunton, Somerset, TA1 1JT", "photo": null, "category": "Event", "status": "active", "event_added_date": "2026-01-28 15:40:12", "event_modified_date": "2026-03-24 10:30:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1248" }, "event_25": { "event_id": 1241, "name": "Inclusive Tenant Engagement (Free)", "description": "Join us for this practical and thought-provoking session exploring how to make tenant engagement truly inclusive.\r\n\r\n\r\nThis webinar will help housing professionals move beyond tokenistic engagement to capture meaningful resident voice that reflects the full diversity of their communities. We’ll explore the barriers that prevent some residents from being heard, from accessibility and digital exclusion to cultural and systemic factors, we’ll also share practical ways to overcome them.\r\n\r\nThrough real-life case studies, breakout discussions, and reflection activities, you’ll leave with the tools and confidence to build engagement practices that are fair, accessible, and aligned with the Regulator of Social Housing’s expectations.\r\n\r\nPerfect for Housing Officers, Engagement Officers, and anyone working to strengthen resident involvement and equality in housing.\r\n\r\nThis session can only allow a maximum of 100 delegates.\r\n\r\n\r\nHow do I join this session?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-05-21 09:30:00", "end_date_time": "2026-05-21 10:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2026-01-19 16:54:53", "event_modified_date": "2026-01-19 16:54:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1241" }, "event_26": { "event_id": 1245, "name": "Tpas North West Member Event (Free for members)", "description": "Tpas Regional Member Event\r\n\r\nWe’re excited to welcome our members to the 2026 Regional Events!\r\n\r\nThis spring, we’ll be visiting all six regions — and we’ve saved a seat just for you.\r\n\r\nJoin us to explore inspiring tenant engagement practice, hear the latest national updates from Tpas, and connect with peers from across your region. These events are a fantastic opportunity to learn, share, and build meaningful networks that support better engagement.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:45 AM: Welcome and Introductions\r\n\r\n\r\n\tA warm Tpas welcome\r\n\tLatest member news and national updates\r\n\tMeet fellow attendees and set the tone for a collaborative day\r\n\r\n\r\n10:45 AM – 12:15 PM: Ministry of Housing, Communities and Local Government\r\n\r\n\r\n\tHear directly from a MHCLG representative\r\n\tLearn about the latest policy developments\r\n\tAsk questions and gain clarity on sector priorities\r\n\r\n\r\n12:15 PM – 1:00 PM: Member Spotlight\r\n\r\n\r\n\tOur host landlord showcases one of their successful engagement practices\r\n\tTake away practical ideas to apply in your own work\r\n\r\n\r\n1:00 PM – 1:35 PM: Lunch\r\n\r\n\r\n\tEnjoy a relaxed lunch and informal networking\r\n\r\n\r\n1:35 PM – 1:45 PM: Stop Social Housing Stigma\r\n\r\n\r\n\tA quick update from SSHS on what they have been upto over the last 12 months, including the launch of their new national tenant survey report and 3 new exciting projects.\r\n\r\n\r\n1:45 PM – 2:15 PM: Sharing and Networking Session\r\n\r\n\r\n\tAn interactive session focused on collaboration and problem-solving\r\n\tExchange best practice and explore solutions to shared challenges\r\n\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n\r\n\r\n\tCelebrate individuals making a positive difference in tenant engagement\r\n\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n\r\n\r\n\tReflect on key takeaways\r\n\tHear what’s next for Tpas and our members\r\n\r\n\r\nWe can’t wait to see you there!\r\n\r\n\r\nHost\r\n\r\nThis event is proudly hosted by West Lancashire Borough Council.\r\n\r\nA big thank you to them for their support and hospitality.\r\n\r\n\r\nEvent Details\r\n\r\n\r\n\t\r\n\tThe event will run in person if we reach a minimum of 30 attendees.  (If not, it will move to a virtual session)\r\n\t\r\n\t\r\n\tOpen to tenants and staff.\r\n\t\r\n\t\r\n\tEach organisation can book up to 5 places (additional names will be added to a waitlist).\r\n\t\r\n\r\n\r\n\r\nQuestions?\r\n\r\nPlease contact Lisa Holt at lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy Join Us?\r\n \r\n\r\nUnpick challenges together\r\n\r\nOur events build in plenty of networking time so you can connect with peers, share ideas and tackle issues collaboratively.\r\n\r\nAccess great practice\r\n\r\nAll attendees receive speaker slides and resources straight to their inbox within a week.\r\n\r\nIt’s completely free\r\n\r\nEach member organisation can book up to 5 places – a great way to get more value from your Tpas membership.\r\n\r\nWe put on a good spread!\r\n\r\nCome with an open mind and we’ll provide excellent speakers, useful resources and a delicious buffet. All you need to do is book on.\r\n\r\nSee you there!", "start_date_time": "2026-05-20 10:00:00", "end_date_time": "2026-05-20 14:30:00", "location": "West Lancashire Investment Centre, White Moss Business Park, Maple View, Skelmersdale, Lancashire, WN8 9TG", "photo": null, "category": "Event", "status": "active", "event_added_date": "2026-01-26 10:59:03", "event_modified_date": "2026-03-24 10:30:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1245" }, "event_27": { "event_id": 1189, "name": "Equity, Diversity & Inclusion (EDI) for Involved Customers", "description": "Equity, diversity and inclusion is a hot topic in the social housing sector. This course equips involved customers with the confidence and the practical skills and tools to make a positive difference.\r\n\r\n\r\nTrainer\r\n\r\nPositive About Inclusion (subject to change)\r\n\r\n\r\nWhat will the course cover?\r\n\r\nED&I in Social Housing - raising awareness and understanding of the current regulatory, Housing Ombudsman and legislative requirements.\r\n\r\nLaying the Foundations - understanding equity, diversity and inclusion and how these combine to create a sense of belonging.\r\n\r\nBringing ED&I to Life - exploring the key skills and behaviours to ensure that our involved groups are accessible, inclusive and diverse.\r\n\r\nPutting the Learning into Practice - the practical and tangible actions we can all take responsibility for to make a positive difference.\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nDelegates will:\r\n\r\n\r\n\tUnderstand why equity, diversity and inclusion is so important not just from a legislative perspective but also for the benefit of involved customer groups\r\n\tReflect on their own mindset and behaviours, gaining practical tips and techniques to respectfully challenge, to be accepting of respectful challenge and to overcome any bias and assumptions\r\n\tExplore simple ways to ensure that their activity is as inclusive as possible to attract the broadest diversity of involvement\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis course is ideal for anyone who works with or is part of an involved customer group.\r\n\r\nThis session works exceptionally well when delivered 'in-house' to attendees from the same organisation, relfecting that organisation's specific culture, vision and values. Contact us for further information\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 4.00pm - 5.30pm\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2026-05-19 16:00:00", "end_date_time": "2026-05-19 17:30:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-27 17:59:05", "event_modified_date": "2026-02-12 12:08:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1189" }, "event_28": { "event_id": 1232, "name": "Best Practice in Tenant Engagement Club", "description": "\r\n\r\nBest Practice in Tenant Engagement Club \r\n\r\nJoin us for our brand-new club dedicated to celebrating and sharing great tenant engagement!  \r\n\r\nEach session showcases real examples of what works in practice — from digital involvement and co-design to community-led initiatives. \r\n\r\nConnect with others, learn new approaches, and take away practical ideas to strengthen engagement in your own organisation. \r\n\r\nWhether you’re new to engagement or a seasoned practitioner, this club will help you stay inspired, informed, and connected to the very best practice in the sector. \r\n\r\nThis Clubs Speakers: \r\n\r\nAsim Munir, St Leger Homes\r\n\r\nForthcoming events:  \r\n\r\n\r\n\t16th July \r\n\t15th September \r\n\t18th November \r\n\r\n\r\n\r\nTake Part: \r\n\r\nIf you’d like to take part in the Best Practice Club to showcase some of your work, please contact Annie Chase, Membership and Events Administrator, on annie.chase@tpas.org.uk \r\n\r\n \r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2026-05-19 11:00:00", "end_date_time": "2026-05-19 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2025-11-21 16:58:28", "event_modified_date": "2026-01-20 16:32:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1232" }, "event_29": { "event_id": 1188, "name": "Introduction to Being a Board Member of a Housing Association", "description": "This workshop is aimed at tenants and leaseholders of housing associations and ALMO's who are interested in becoming a board member (non executive director).\r\n\r\n\r\nIt aims to provide advice about the role as well as dispelling some myths about the role of housing association customers on Boards.\r\n\r\nIt will briefly explore:\r\n\r\n\r\n\tThe role of the Board\r\n\tThe legal requirements of Non-Executive Directors - the Fiduciary Duty\r\n\tResidents on boards - the skills and 'lived experience'\r\n\tCode of Conduct for Boards - finding the residents voice\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am - 12.00pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-05-19 10:00:00", "end_date_time": "2026-05-19 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-27 17:58:10", "event_modified_date": "2026-02-26 14:36:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1188" }, "event_30": { "event_id": 1216, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on:\r\n\r\nThursday 14th May, 11am-1pm\r\n\r\nAGENDA\r\n\r\nTBC\r\n\r\n\r\nOther dates for your diary!\r\n\r\n2nd Sept 2026 at 6pm\r\n\r\n2nd December 2026 at 2pm\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-05-14 11:00:00", "end_date_time": "2026-05-14 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2025-10-28 16:15:20", "event_modified_date": "2025-10-28 16:19:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1216" }, "event_31": { "event_id": 1187, "name": "Creating a Positive Engagement Culture", "description": "Engagement must and should have clear outcomes that make a difference to the business. Ensuring that these are planned for and delivered is therefore a key challenge.\r\n\r\n\r\nTrainer\r\n\r\nJackie Grannell (subject to change)\r\n\r\n\r\nFurther details\r\n\r\nThis session looks at linking engagement to wider organisational strategic and how it can provide assurance to the main Board (HAs) or Housing Committee (LAs). Overall it will help ensure engagement leads to measurable improvements and changes in service delivery that benefit the customer and the organisation.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am - 1.00pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-05-14 10:00:00", "end_date_time": "2026-05-14 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-27 17:57:17", "event_modified_date": "2026-02-12 12:08:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1187" }, "event_32": { "event_id": 1236, "name": "Tpas North East Member Event (Free for members)", "description": "Tpas Regional Member Event\r\n\r\nWe’re excited to welcome our members to the 2026 Regional Events!\r\n\r\nThis spring, we’ll be visiting all six regions — and we’ve saved a seat just for you.\r\n\r\nJoin us to explore inspiring tenant engagement practice, hear the latest national updates from Tpas, and connect with peers from across your region. These events are a fantastic opportunity to learn, share, and build meaningful networks that support better engagement.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:45 AM: Welcome and Introductions\r\n\r\n\r\n\tA warm Tpas welcome\r\n\tLatest member news and national updates\r\n\tMeet fellow attendees and set the tone for a collaborative day\r\n\r\n\r\n10:45 AM – 12:15 PM: Ministry of Housing, Communities and Local Government\r\n\r\n\r\n\tHear directly from a MHCLG representative\r\n\tLearn about the latest policy developments\r\n\tAsk questions and gain clarity on sector priorities\r\n\r\n\r\n12:15 PM – 1:00 PM: Member Spotlight\r\n\r\n\r\n\tOur host landlord showcases one of their successful engagement practices\r\n\tTake away practical ideas to apply in your own work\r\n\r\n\r\n1:00 PM – 1:35 PM: Lunch\r\n\r\n\r\n\tEnjoy a relaxed lunch and informal networking\r\n\r\n\r\n1:35 PM – 1:45 PM: Stop Social Housing Stigma\r\n\r\n\r\n\tA quick update from SSHS on what they have been upto over the last 12 months, including the launch of their new national tenant survey report and 3 new exciting projects.\r\n\r\n\r\n1:45 PM – 2:15 PM: Sharing and Networking Session\r\n\r\n\r\n\tAn interactive session focused on collaboration and problem-solving\r\n\tExchange best practice and explore solutions to shared challenges\r\n\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n\r\n\r\n\tCelebrate individuals making a positive difference in tenant engagement\r\n\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n\r\n\r\n\tReflect on key takeaways\r\n\tHear what’s next for Tpas and our members\r\n\r\n\r\nWe can’t wait to see you there!\r\n\r\n\r\nHost\r\n\r\nThis event is proudly hosted by Hull City Council.\r\n\r\nA big thank you to them for their support and hospitality.\r\n\r\n\r\nEvent Details\r\n\r\n\r\n\t\r\n\tThe event will run in person if we reach a minimum of 30 attendees.  (If not, it will move to a virtual session)\r\n\t\r\n\t\r\n\tOpen to tenants and staff.\r\n\t\r\n\t\r\n\tEach organisation can book up to 5 places (additional names will be added to a waitlist).\r\n\t\r\n\r\n\r\n\r\nQuestions?\r\n\r\nPlease contact Lisa Holt at lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy Join Us?\r\n \r\n\r\nUnpick challenges together\r\n\r\nOur events build in plenty of networking time so you can connect with peers, share ideas and tackle issues collaboratively.\r\n\r\nAccess great practice\r\n\r\nAll attendees receive speaker slides and resources straight to their inbox within a week.\r\n\r\nIt’s completely free\r\n\r\nEach member organisation can book up to 5 places – a great way to get more value from your Tpas membership.\r\n\r\nWe put on a good spread!\r\n\r\nCome with an open mind and we’ll provide excellent speakers, useful resources and a delicious buffet. All you need to do is book on.\r\n\r\nSee you there!", "start_date_time": "2026-05-13 10:00:00", "end_date_time": "2026-05-13 14:30:00", "location": "Hull City Council, The Guildhall, Alfred Gelder Street, Hull, Humberside, HU1 2AA", "photo": null, "category": "Event", "status": "active", "event_added_date": "2025-12-03 15:50:21", "event_modified_date": "2026-04-22 09:02:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1236" }, "event_33": { "event_id": 1220, "name": "Communication Skills", "description": "Communication is the way in which we stay connected to our world. It puts us in touch with others, allows us to express ideas and feelings and give direction and exert control over our environment.\r\n\r\nThis course will provide participants with the tools required to communicate confidently and effectively. Helping them to say what they mean and mean what they say.\r\n\r\n\r\nCourse objectives\r\n\r\n\r\n\tHow you communicate and the skills required for effective communication\r\n\tPractical skills to help you understand the way in which your communication impacts your role\r\n\tMake your point clearly in meetings and discussions\r\n\tStructure the information in a way that helps you express your point of view and present the facts\r\n\tUse language that helps you get your point across\r\n\tTools and techniques for increasing confidence and assertiveness when communicating\r\n\tDiscover techniques to help you speak clearly\r\n\t\r\n\tTrainer\r\n\r\n\tSamantha Goodwin (subject to change)\r\n\t\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-05-12 10:00:00", "end_date_time": "2026-05-12 13:00:00", "location": "www.zoom.us, ., ., www.zoom.uk, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-28 16:56:15", "event_modified_date": "2026-02-12 12:07:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1220" }, "event_34": { "event_id": 1240, "name": "Cultural Awareness in Housing (Free)", "description": "This interactive session explores how cultural background, language, and identity shape tenant experiences and engagement. Designed for housing professionals and tenants alike, the session combines practical guidance with reflective activities to help participants:\r\n\r\n\r\n\tUnderstand the impact of culture, identity, and intersectionality on tenant experiences.\r\n\tApply inclusive communication techniques across language and cultural differences.\r\n\tRecognise and challenge bias while reflecting on power dynamics in tenant-staff relationships.\r\n\tExplore real-world examples of effective engagement with underrepresented communities.\r\n\r\n\r\nThrough case studies, breakout discussions, and reflective exercises, you’ll gain practical strategies to foster trust, inclusivity, and empowerment in your housing services.\r\n\r\nThis session can only allow a maximum of 20 delegates.\r\n\r\n\r\nHow do I join this session?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-05-12 09:30:00", "end_date_time": "2026-05-12 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2026-01-19 16:54:06", "event_modified_date": "2026-04-16 08:52:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1240" }, "event_35": { "event_id": 1246, "name": "Tpas Eastern Member Event (Free for members)", "description": "Tpas Regional Member Event\r\n\r\nWe’re excited to welcome our members to the 2026 Regional Events!\r\n\r\nThis spring, we’ll be visiting all six regions — and we’ve saved a seat just for you.\r\n\r\nJoin us to explore inspiring tenant engagement practice, hear the latest national updates from Tpas, and connect with peers from across your region. These events are a fantastic opportunity to learn, share, and build meaningful networks that support better engagement.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:45 AM: Welcome and Introductions\r\n\r\n\r\n\tA warm Tpas welcome\r\n\tLatest member news and national updates\r\n\tMeet fellow attendees and set the tone for a collaborative day\r\n\r\n\r\n10:45 AM – 12:15 PM: Ministry of Housing, Communities and Local Government\r\n\r\n\r\n\tHear directly from a MHCLG representative\r\n\tLearn about the latest policy developments\r\n\tAsk questions and gain clarity on sector priorities\r\n\r\n\r\n12:15 PM – 1:00 PM: Member Spotlight\r\n\r\n\r\n\tOur host landlord showcases one of their successful engagement practices\r\n\tTake away practical ideas to apply in your own work\r\n\r\n\r\n1:00 PM – 1:35 PM: Lunch\r\n\r\n\r\n\tEnjoy a relaxed lunch and informal networking\r\n\r\n\r\n1:35 PM – 1:45 PM: Stop Social Housing Stigma\r\n\r\n\r\n\tA quick update from SSHS on what they have been upto over the last 12 months, including the launch of their new national tenant survey report and 3 new exciting projects.\r\n\r\n\r\n1:45 PM – 2:15 PM: Sharing and Networking Session\r\n\r\n\r\n\tAn interactive session focused on collaboration and problem-solving\r\n\tExchange best practice and explore solutions to shared challenges\r\n\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n\r\n\r\n\tCelebrate individuals making a positive difference in tenant engagement\r\n\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n\r\n\r\n\tReflect on key takeaways\r\n\tHear what’s next for Tpas and our members\r\n\r\n\r\nWe can’t wait to see you there!\r\n\r\n\r\nHost\r\n\r\nThis event is proudly hosted by First Garden Cities Homes\r\n\r\nA big thank you to them for their support and hospitality.\r\n\r\n\r\nEvent Details\r\n\r\n\r\n\t\r\n\tThe event will run in person if we reach a minimum of 30 attendees.  (If not, it will move to a virtual session)\r\n\t\r\n\t\r\n\tOpen to tenants and staff.\r\n\t\r\n\t\r\n\tEach organisation can book up to 5 places (additional names will be added to a waitlist).\r\n\t\r\n\r\n\r\n\r\nQuestions?\r\n\r\nPlease contact Lisa Holt at lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy Join Us?\r\n \r\n\r\nUnpick challenges together\r\n\r\nOur events build in plenty of networking time so you can connect with peers, share ideas and tackle issues collaboratively.\r\n\r\nAccess great practice\r\n\r\nAll attendees receive speaker slides and resources straight to their inbox within a week.\r\n\r\nIt’s completely free\r\n\r\nEach member organisation can book up to 5 places – a great way to get more value from your Tpas membership.\r\n\r\nWe put on a good spread!\r\n\r\nCome with an open mind and we’ll provide excellent speakers, useful resources and a delicious buffet. All you need to do is book on.\r\n\r\nSee you there!", "start_date_time": "2026-05-07 10:00:00", "end_date_time": "2026-05-07 14:30:00", "location": "The Broadway Hotel, Broadway, Letchworth Garden City, Hertfordshire, SG6 3NZ", "photo": null, "category": "Event", "status": "active", "event_added_date": "2026-01-26 11:02:34", "event_modified_date": "2026-03-24 10:29:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1246" }, "event_36": { "event_id": 1206, "name": "Using Behavioural Insights to Increase Involvement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging involvement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their involvement.\r\n\r\n\r\nTrainer\r\n\r\nJane Eyles (Subject to change)\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of involved tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share findings from Tpas Trailblazer Project: 'The Engagement Maximiser'.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into being involved with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 9.30am until 1pm on both days.\r\n\r\nPlease Note: Participants need to attend both days to complete the course.  The timings for the course will be 9.30am until 1pm on each day..\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-05-06 09:30:00", "end_date_time": "2026-05-07 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-28 10:35:08", "event_modified_date": "2026-02-12 12:06:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1206" }, "event_37": { "event_id": 1250, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2026-05-05 14:00:00", "end_date_time": "2026-05-05 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "active", "event_added_date": "2026-02-02 17:55:31", "event_modified_date": "2026-02-02 17:55:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1250" }, "event_38": { "event_id": 1205, "name": "Housing Policy & Regulation", "description": "The last few years have seen constant change in the direction of housing policy. This course gives you what's new, including current trends in issues such as supply, demand, affordability, tenure, regulation and sustainability. Ideal to give you the context for your role whether you are a volunteer or new staff member.\r\n\r\n\r\nTrainer\r\n\r\nJane Eyles (subject to change)\r\n\r\n\r\nFurther details\r\n\r\nOn this course you will fly through a timeline of significant changes in housing policy and regulation, then explore four themes giving you an overview and time to debate the issues in your area with your follow participants.\r\n\r\n\r\n\tHousing supply – where are new homes coming from, what tenure are they?\r\n\tAffordability - a look at how policies affect the ability to pay for housing\r\n\tThe sustainability agenda\r\n\tHousing policies that affect social housing and communities\r\n\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tThe context - key events that have shaped the current housing policy\r\n\tHousing Regulation post Grenfell\r\n\tHousing supply nationally and locally - there's not ust one housing market out there\r\n\tRecent housing policies such as retrofitting and sustainability\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of housing supply, tenancy types, benefit changes and homelessness make the housing world difficult to understand and navigate.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nA well presented session providing me with lots of background about the development and evolution of Regulation. How current Policy and Regulation will effect the Social Housing Sector.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-04-30 10:00:00", "end_date_time": "2026-04-30 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-28 10:00:31", "event_modified_date": "2026-02-12 12:05:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1205" }, "event_39": { "event_id": 1238, "name": "Tpas Southern Member Event (Free for members)", "description": "Tpas Regional Member Event\r\n\r\nWe’re excited to welcome our members to the 2026 Regional Events!\r\n\r\nThis spring, we’ll be visiting all six regions — and we’ve saved a seat just for you.\r\n\r\nJoin us to explore inspiring tenant engagement practice, hear the latest national updates from Tpas, and connect with peers from across your region. These events are a fantastic opportunity to learn, share, and build meaningful networks that support better engagement.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:45 AM: Welcome and Introductions\r\n\r\n\r\n\tA warm Tpas welcome\r\n\tLatest member news and national updates\r\n\tMeet fellow attendees and set the tone for a collaborative day\r\n\r\n\r\n10:45 AM – 12:15 PM: Ministry of Housing, Communities and Local Government\r\n\r\n\r\n\tHear directly from a MHCLG representative\r\n\tLearn about the latest policy developments\r\n\tAsk questions and gain clarity on sector priorities\r\n\r\n\r\n12:15 PM – 1:00 PM: Member Spotlight\r\n\r\n\r\n\tOur host landlord showcases one of their successful engagement practices\r\n\tTake away practical ideas to apply in your own work\r\n\r\n\r\n1:00 PM – 1:35 PM: Lunch\r\n\r\n\r\n\tEnjoy a relaxed lunch and informal networking\r\n\r\n\r\n1:35 PM – 1:45 PM: Stop Social Housing Stigma\r\n\r\n\r\n\tA quick update from SSHS on what they have been upto over the last 12 months, including the launch of their new national tenant survey report and 3 new exciting projects.\r\n\r\n\r\n1:45 PM – 2:15 PM: Sharing and Networking Session\r\n\r\n\r\n\tAn interactive session focused on collaboration and problem-solving\r\n\tExchange best practice and explore solutions to shared challenges\r\n\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n\r\n\r\n\tCelebrate individuals making a positive difference in tenant engagement\r\n\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n\r\n\r\n\tReflect on key takeaways\r\n\tHear what’s next for Tpas and our members\r\n\r\n\r\nWe can’t wait to see you there!\r\n\r\n\r\nHost\r\n\r\nThis event is proudly hosted by Worthing Homes.\r\n\r\nA big thank you to them for their support and hospitality.\r\n\r\n\r\nEvent Details\r\n\r\n\r\n\t\r\n\tThe event will run in person if we reach a minimum of 30 attendees.  (If not, it will move to a virtual session)\r\n\t\r\n\t\r\n\tOpen to tenants and staff.\r\n\t\r\n\t\r\n\tEach organisation can book up to 5 places (additional names will be added to a waitlist).\r\n\t\r\n\r\n\r\n\r\nQuestions?\r\n\r\nPlease contact Lisa Holt at lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy Join Us?\r\n \r\n\r\nUnpick challenges together\r\n\r\nOur events build in plenty of networking time so you can connect with peers, share ideas and tackle issues collaboratively.\r\n\r\nAccess great practice\r\n\r\nAll attendees receive speaker slides and resources straight to their inbox within a week.\r\n\r\nIt’s completely free\r\n\r\nEach member organisation can book up to 5 places – a great way to get more value from your Tpas membership.\r\n\r\nWe put on a good spread!\r\n\r\nCome with an open mind and we’ll provide excellent speakers, useful resources and a delicious buffet. All you need to do is book on.\r\n\r\nSee you there!", "start_date_time": "2026-04-29 10:00:00", "end_date_time": "2026-04-29 14:30:00", "location": "Field Place Manor House and Barns, The Boulevard, Worthing, West Sussex, BN13 1NP", "photo": null, "category": "Event", "status": "active", "event_added_date": "2026-01-13 08:43:51", "event_modified_date": "2026-03-24 10:28:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1238" }, "event_40": { "event_id": 1186, "name": "Procurement & The Role of Customers", "description": "Social landlord spend money on goods and services that are ultimately used by their customers.\r\n\r\n\r\nTrainer\r\n\r\nJackie Grannell (subject to change)\r\n\r\n\r\nFurther details\r\n\r\nPoor procurement leads to dissatisfied customers and a waste of resources. This course aims to support housing customers and staff to identify ways in which to involve customers in the procurement process - particularly the goods and services that impart customers lives.\r\n\r\n\r\nLearning Objectives\r\n\r\n\r\n\tExplore the procurement process in order to identify how customers can effectively influence the process\r\n\tConsider the legal and regulatory issues, including value for money, around procurement\r\n\tConsider how you can find out what tenants and the organisation want and need from the procurement process\r\n\tExplore when and how customers can be involved in procurement\r\n\tConsider how the deverse needs of customers can be included as part of the procurement process\r\n\tIdentify how the involvement process and the procurement process can work together\r\n\tConsider the role of customers in contract monitoring and review of contracts\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThis is a well paced course with time for input. Trainer made sure everyone was involved and took part.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-04-28 10:00:00", "end_date_time": "2026-04-28 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-27 17:56:34", "event_modified_date": "2026-02-12 12:05:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1186" }, "event_41": { "event_id": 1226, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Thursday 23rd April at 11am.\r\n\r\nInspection Special\r\n\r\nWe will be joined by several organisations who have been through RSH inspection, you will have the opportunity to hear about their experience and ask questions.\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nWednesday 15th July\r\n\r\nThursday 22nd October\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-04-23 11:00:00", "end_date_time": "2026-04-23 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-11-07 16:52:11", "event_modified_date": "2026-04-03 10:39:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1226" }, "event_42": { "event_id": 1204, "name": "Scrutiny: Productive Teams and Positive Relationships", "description": "The real success of Scrutiny depends on people, and the relationships they build with staff, the board, councilors and each other. The focus of this course is therefore provide the knowledge and skills scrutineers need to create productive teams and positive relationships.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nWhat will the course cover?\r\n\r\nScrutineers will be encouraged to reflect on their own learning styles and those of others. They will also explore the power of the team, and how to forge productive relationships within a scrutiny context.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tUnderstanding what makes a good scrutiny group.\r\n\tIdentifying individual styles within groups\r\n\tUnderstanding group dynamics\r\n\tStaff \/Board\/ Scrutineer relationships.\r\n\tUse of group skills in project planning.\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course would be of use to people at all levels of their scrutiny journey\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-04-23 10:00:00", "end_date_time": "2026-04-23 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-28 09:59:57", "event_modified_date": "2026-02-12 12:04:39", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1204" }, "event_43": { "event_id": 1237, "name": "Tpas Midlands Member Event (Free for members)", "description": "Tpas Regional Member Event\r\n\r\nWe’re excited to welcome our members to the 2026 Regional Events!\r\n\r\nThis spring, we’ll be visiting all six regions — and we’ve saved a seat just for you.\r\n\r\nJoin us to explore inspiring tenant engagement practice, hear the latest national updates from Tpas, and connect with peers from across your region. These events are a fantastic opportunity to learn, share, and build meaningful networks that support better engagement.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:45 AM: Welcome and Introductions\r\n\r\n\r\n\tA warm Tpas welcome\r\n\tLatest member news and national updates\r\n\tMeet fellow attendees and set the tone for a collaborative day\r\n\r\n\r\n10:45 AM – 12:15 PM: Ministry of Housing, Communities and Local Government\r\n\r\n\r\n\tHear directly from a MHCLG representative\r\n\tLearn about the latest policy developments\r\n\tAsk questions and gain clarity on sector priorities\r\n\r\n\r\n12:15 PM – 1:00 PM: Member Spotlight\r\n\r\n\r\n\tOur host landlord showcases one of their successful engagement practices\r\n\tTake away practical ideas to apply in your own work\r\n\r\n\r\n1:00 PM – 1:35 PM: Lunch\r\n\r\n\r\n\tEnjoy a relaxed lunch and informal networking\r\n\r\n\r\n1:35 PM – 1:45 PM: Stop Social Housing Stigma\r\n\r\n\r\n\tA quick update from SSHS on what they have been upto over the last 12 months, including the launch of their new national tenant survey report and 3 new exciting projects.\r\n\r\n\r\n1:45 PM – 2:15 PM: Sharing and Networking Session\r\n\r\n\r\n\tAn interactive session focused on collaboration and problem-solving\r\n\tExchange best practice and explore solutions to shared challenges\r\n\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n\r\n\r\n\tCelebrate individuals making a positive difference in tenant engagement\r\n\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n\r\n\r\n\tReflect on key takeaways\r\n\tHear what’s next for Tpas and our members\r\n\r\n\r\nWe can’t wait to see you there!\r\n\r\n\r\nHost\r\n\r\nThis event is proudly hosted by The Pioneer Group.\r\n\r\nA big thank you to them for their support and hospitality.\r\n\r\n\r\nEvent Details\r\n\r\n\r\n\t\r\n\tThe event will run in person if we reach a minimum of 30 attendees.  (If not, it will move to a virtual session)\r\n\t\r\n\t\r\n\tOpen to tenants and staff.\r\n\t\r\n\t\r\n\tEach organisation can book up to 5 places (additional names will be added to a waitlist).\r\n\t\r\n\r\n\r\n\r\nQuestions?\r\n\r\nPlease contact Lisa Holt at lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy Join Us?\r\n \r\n\r\nUnpick challenges together\r\n\r\nOur events build in plenty of networking time so you can connect with peers, share ideas and tackle issues collaboratively.\r\n\r\nAccess great practice\r\n\r\nAll attendees receive speaker slides and resources straight to their inbox within a week.\r\n\r\nIt’s completely free\r\n\r\nEach member organisation can book up to 5 places – a great way to get more value from your Tpas membership.\r\n\r\nWe put on a good spread!\r\n\r\nCome with an open mind and we’ll provide excellent speakers, useful resources and a delicious buffet. All you need to do is book on.\r\n\r\nSee you there!", "start_date_time": "2026-04-20 10:00:00", "end_date_time": "2026-04-20 14:30:00", "location": "The Sanctuary, Tangmere Drive, Castle Vale, Birmingham, West Midlands, B35 7PX", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2025-12-17 14:24:08", "event_modified_date": "2026-04-16 10:53:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1237" }, "event_44": { "event_id": 1202, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-04-16 10:00:00", "end_date_time": "2026-04-16 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-28 09:58:36", "event_modified_date": "2025-10-28 16:19:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1202" }, "event_45": { "event_id": 1201, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-04-14 10:00:00", "end_date_time": "2026-04-14 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-28 09:58:00", "event_modified_date": "2026-02-12 12:03:37", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1201" }, "event_46": { "event_id": 1184, "name": "Role of Tenants on Council Housing Boards and Committees", "description": "As the changes brought about by the Social Housing (Regulation) Act 2023 take effect, council's are developing new structures to ensure the voice and experience of council tenants and leaseholders influencing decisions about the services the council, as a landlord, is providing.\r\n\r\n\r\nTrainer\r\n\r\nJackie Grannell (subject to change)\r\n\r\n\r\nThis session aims to inform and support council tenants who are part of, or aspire to be part of, the formal Board or committee that has strategic oversight of the council's housing service.\r\n\r\nIt will be an interactive session with opportunities for discussion.\r\n\r\n\r\nWe will:\r\n\r\n\r\n\tExplore the regulatory reasons for having a board or committee\r\n\tIdentify the role and responsibilities of the board or committee\r\n\tIdentify the skills and 'lived experience' that tenants and leaseholders bring to a board or committee\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 12pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-03-31 10:00:00", "end_date_time": "2026-03-31 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-27 17:54:55", "event_modified_date": "2026-02-12 12:02:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1184" }, "event_47": { "event_id": 1251, "name": "Tpas Annual General Meeting", "description": "Join us at the Tpas AGM.\r\n\r\nWe are pleased to invite all members to the Annual General Meeting.  This will take place virtually on Monday 30th March 2026 at 12.00pm.\r\n\r\nThe Tpas AGM is a member only event that offers a time to hear what Tpas has being doing during the last 12 months as well as looking forward to the year ahead and how we can continue to support our members.\r\n\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tNo \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome (verbal) \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2. \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRichard Blakeway, Housing Ombudsman Service \r\n\r\n\t\t\tRichard is due to step down as Housing Ombudsman in the summer. Richard will reflect with Tpas members on what has been achieved so far, the challenges that remain and his hopes for the future of the Ombudsman’s work. \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3. \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAlison Inman : Tpas Chair’s Report (verbal) \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t4. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMinutes of AGM 12th March 2025 \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t5. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tApologies (verbal) \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t6. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Annual Accounts 2024\/25.  \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t7. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne : Tpas Chief Executive Report (verbal) \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t8. \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing remarks and meeting close (verbal) \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-03-30 12:00:00", "end_date_time": "2026-03-30 12:45:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2026-02-23 08:42:08", "event_modified_date": "2026-03-09 08:36:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1251" }, "event_48": { "event_id": 1183, "name": "Equity, Diversity & Inclusion (EDI) for Involved Customers", "description": "Equity, diversity and inclusion is a hot topic in the social housing sector. This course equips involved customers with the confidence and the practical skills and tools to make a positive difference.\r\n\r\n\r\nTrainer\r\n\r\nPositive About Inclusion (subject to change)\r\n\r\n\r\nWhat will the course cover?\r\n\r\nED&I in Social Housing - raising awareness and understanding of the current regulatory, Housing Ombudsman and legislative requirements.\r\n\r\nLaying the Foundations - understanding equity, diversity and inclusion and how these combine to create a sense of belonging.\r\n\r\nBringing ED&I to Life - exploring the key skills and behaviours to ensure that our involved groups are accessible, inclusive and diverse.\r\n\r\nPutting the Learning into Practice - the practical and tangible actions we can all take responsibility for to make a positive difference.\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nDelegates will:\r\n\r\n\r\n\tUnderstand why equity, diversity and inclusion is so important not just from a legislative perspective but also for the benefit of involved customer groups\r\n\tReflect on their own mindset and behaviours, gaining practical tips and techniques to respectfully challenge, to be accepting of respectful challenge and to overcome any bias and assumptions\r\n\tExplore simple ways to ensure that their activity is as inclusive as possible to attract the broadest diversity of involvement\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis course is ideal for anyone who works with or is part of an involved customer group.\r\n\r\nThis session works exceptionally well when delivered 'in-house' to attendees from the same organisation, relfecting that organisation's specific culture, vision and values. Contact us for further information\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 6.00pm - 7.30pm\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2026-03-26 18:00:00", "end_date_time": "2026-03-26 19:30:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-27 17:51:17", "event_modified_date": "2026-02-12 12:01:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1183" }, "event_49": { "event_id": 1174, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2026-03-24 11:00:00", "end_date_time": "2026-03-24 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-27 11:06:30", "event_modified_date": "2025-11-18 16:22:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1174" }, "event_50": { "event_id": 1231, "name": "Best Practice in Tenant Engagement Club", "description": "Best Practice in Tenant Engagement Club \r\n\r\nJoin us for our brand-new club dedicated to celebrating and sharing great tenant engagement!  \r\n\r\nEach session showcases real examples of what works in practice — from digital involvement and co-design to community-led initiatives. \r\n\r\nConnect with others, learn new approaches, and take away practical ideas to strengthen engagement in your own organisation. \r\n\r\nWhether you’re new to engagement or a seasoned practitioner, this club will help you stay inspired, informed, and connected to the very best practice in the sector. \r\n\r\nThis Clubs Speakers: \r\n\r\nJessica Woodley, Midland Heart\r\n\r\nHarrinder Rai, Belgrave Neighbourhood Cooperative\r\n\r\nForthcoming events:  \r\n\r\n\r\n\t19th May \r\n\t16th July \r\n\t15th September \r\n\t18th November \r\n\r\n\r\n\r\nTake Part: \r\n\r\nIf you’d like to take part in the Best Practice Club to showcase some of your work, please contact Annie Chase, Membership and Events Administrator, on annie.chase@tpas.org.uk \r\n\r\n \r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2026-03-18 11:00:00", "end_date_time": "2026-03-18 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-11-21 16:55:43", "event_modified_date": "2026-03-02 16:26:29", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1231" }, "event_51": { "event_id": 1252, "name": "Pet Friendly Housing Accreditation Scheme", "description": "For the first time we are hosting an online event in partnership with the Dogs Trust! We are delighted to support the Dogs Trust in their mission to help social landlords to become pet friendly.\r\n\r\n\r\nDescription\r\n\r\nFor the past 3 years, Dogs Trust have been working to encourage and assist social landlords in Scotland to become pet friendly. They are now bringing this work to England and would love to work with you! \r\n\r\n In this session, we will discuss their Pet Friendly Housing Toolkit, accreditation scheme and the resources they have developed to increase the supply of pet friendly social housing. You can find the current version of the toolkit here. \r\n\r\n They would be particularly interested in working with landlords with restrictions on pet ownership, however they are also always happy to hear about and recognise good practice too. \r\n\r\nJoin us for an informative and interactive session, with plenty of time for questions, answers and discussion! You can find more information on the pilot in Scotland here and we look forward to meeting with you soon.\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2026-03-16 10:00:00", "end_date_time": "2026-03-16 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2026-02-25 10:38:51", "event_modified_date": "2026-02-27 17:07:43", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1252" }, "event_52": { "event_id": 1198, "name": "Strategic Thinking & Working: A Guide for Tenants", "description": "More and more tenants\/customers\/residents are being asked to think and operate strategically in their engagement roles which is great news. But, what does this actually mean and how do you do it?! \r\n\r\n\r\nFurther details\r\n\r\nThis session considers what 'strategic' means and what skills are needed to be a strategic thinker and communicator.\r\n\r\n\r\nTrainer\r\n\r\nJane Eyles (subject to change)\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-03-10 10:00:00", "end_date_time": "2026-03-10 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-28 09:45:11", "event_modified_date": "2026-02-12 11:58:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1198" }, "event_53": { "event_id": 1244, "name": "Measuring Impact in Tenant & Community Engagement", "description": "This practical course improves the planning of your tenant and community engagement projects to ensure they achieve measurable objectives and how you can track and report on the difference you make. It also explores a range of social value measures including wellbeing valuation, social return on investment and social auditing.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to demonstrate the impact of tenant involvement and community projects is a weak point for many housing providers and voluntary organisations. This essential course equips you with the tools you need to successfully plan and report on your work to managers, governors, volunteers, funders and other stakeholders.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tAdvice on developing clear objectives for projects, groups and approaches that link to your business plan and \/ or priorities\r\n\tImagining what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and common measurement tools\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\n\r\nAudience\r\n\r\nStaff and volunteers who plan and deliver tenant engagement activities and community projects and need to improve the evaluation of their work and report in a way that suits their organisation.\r\n\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like; be able to track your progress, evaluate and report on the value created through your work.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2026-03-05 10:00:00", "end_date_time": "2026-03-05 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2026-01-26 09:25:22", "event_modified_date": "2026-02-26 14:44:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1244" }, "event_54": { "event_id": 1156, "name": "National Engagement Professionals Conference 2026", "description": "National Engagement Professionals Conference 2026: Liberating Engagement\r\n\r\n \r\n\r\nPLEASE NOTE NEW VENUE - THE CONFERENCE IS NOW BEING HELD AT EASTWOOD HALL, NOTTINGHAM\r\n\r\n \r\n\r\n\r\n\r\n \r\n\r\nWednesday 4 March 2026 | Eastwood Hall, Nottingham\r\n\r\nFeaturing Liberating Structures, designed to unleash creativity and spark successful collaboration.\r\n\r\nJoin engagement professionals from across the country for a day of insight, innovation and practical inspiration. The National Engagement Professionals Conference 2026 brings together fresh thinking, real examples of what works, and sector voices - all designed to help you strengthen engagement where it matters most.\r\n\r\n\r\nProgramme\r\n\r\n08:45–09:30 — Registration & Refreshments\r\n\r\nArrive, grab a drink and connect with colleagues from across the sector before the day begins.\r\n\r\n09:30–09:45 — Welcome & Overview of the Day\r\n\r\nA short introduction to the theme Liberating Engagement and what to expect throughout the day.\r\n\r\n09:45–10:45 — The National Engagement Conversation\r\n\r\nFeaturing a tenant and senior representatives from the Social Housing Regulator, CIH and the National Housing Federation.\r\n\r\nGuiding Question:\r\n\r\n“What does good engagement look like from your seat, and where are the gaps?”\r\n\r\nEach speaker offers a short insight from their perspective, followed by a chaired discussion and Q&A.\r\n\r\nThis session brings together lived experience, organisational leadership and regulatory expectations, setting the tone for a day built on honesty, ambition and shared purpose.\r\n\r\nKey Speakers\r\n\r\n Jack Smith - Assistant Director Assessment and Tenant Engagement, Regulator of Social Housing  \r\n\r\n   Nick Budlender - Policy Officer, NHF \r\n\r\n  Eve Blezard - Policy Lead, CIH  \r\n\r\n Joan Allen, Board Member, Citizen\r\n\r\n10:45–11:00 — Morning Break\r\n\r\n11:00–12:30 — Insight Carousels\r\n\r\nOur Carousel speakers include Tpas, Co-Create, TLF Research and CitizensUK.\r\n\r\nA dynamic, fast-moving learning experience where delegates stay seated and speakers rotate.\r\n\r\nEach Carousel session showcases a practical engagement tool you can use to make a  measurable difference\r\n\r\nFour organisations will each deliver a 20-minute session.\r\n\r\nDelegates leave this session with four concrete examples they can take back into their own work.\r\n\r\n12:30–13:30 — Lunch\r\n\r\nEnjoy time to network and recharge before the afternoon sessions.\r\n\r\n13:30–14:30 — Lightning Talks: Good Practice Spotlights\r\n\r\nFive quick, high-energy talks from housing providers sharing real engagement successes.\r\n\r\nEach talk follows a simple, powerful format:\r\n\r\nthe challenge → the approach → what changed → what others can adopt\r\n\r\nPerfect for sparking ideas and showcasing practical solutions.\r\n\r\n14:30–15:00 — 1–2–4–All: Sharing Your Own Good Practice\r\n\r\nAn engaging round table activity giving every delegate the chance to share examples of great engagement happening in their organisation.\r\n\r\nWorking from individual reflection to small groups and then the whole room, this session surfaces a collective picture of what’s working across the sector right now.\r\n\r\n15:00–15:30 — Coffee, Cake & Crowdsourcing\r\n\r\nAn energising idea-generation sprint to shape the future of engagement.\r\n\r\nGuiding Question:\r\n\r\n“What bold ideas should shape the future of engagement?”\r\n\r\nDelegates submit ideas via Mentimeter, score others’ suggestions, and watch the highest-rated proposals rise to the top, all while enjoying coffee and cake.\r\n\r\nThis session blends creativity, collaboration and caffeine to produce a set of bold, crowd-generated priorities.\r\n\r\n15:30–15:50 — So What? Now What?\r\n\r\nA reflective close to the day.\r\n\r\nDelegates consider:\r\n\r\n•    What stood out\r\n\r\n•    Why it matters\r\n\r\n•    What they will take forward into their work\r\n\r\nThis creates a shared sense of action and momentum.\r\n\r\n15:50–16:00 — Closing Reflections & Thanks\r\n\r\nA brief wrap-up to thank contributors, reinforce key messages and send delegates away energised and ready to act.\r\n\r\n\r\nWhy Attend?\r\n\r\n\r\n\tGain practical tools you can use straight away, including Liberating Structures that boost creativity and problem-solving.\r\n\tHear national perspectives from leading sector organisations.\r\n\tLearn what works through real examples, lightning talks and insight carousels packed with actionable ideas.\r\n\tConnect with peers from across the country and build valuable professional networks.\r\n\tShape the future of engagement by sharing your experiences and contributing to bold, sector-wide conversations.\r\n\r\n\r\n\r\n\r\n\r\nCost\r\n\r\nMember rate of £249\r\n\r\nNon-member price is £310\r\n\r\n(plus VAT)\r\n\r\n\r\nAbout the Hotel\r\n\r\nPLEASE NOTE A CHANGE OF VENUE.\r\n\r\nThe conference is now being held at Eastwood Hall Hotel.\r\n\r\nThere is plenty of free parking at the hotel.\r\n\r\nThe hotel is 10 miles from Nottingham Train Station. It is very close to junction 26 and 27 on the M1 motorway.\r\n\r\nEastwood Hall has some fabulous leisure facilities for you to take advantage of, there is a pool, spa and gym!\r\n\r\nWe have a special rate at the hotel of £99 per room on B&B.  To book your room, please call the Hotels Reservations team on 01773 532532 and quote 4995212.\r\n\r\nLink to Hotel website https:\/\/www.eastwood-hall.co.uk\/\r\n\r\n\r\nExhibitors\r\n\r\nStop Social Housing Stigma\r\n\r\nStonewall Housing - LGBTQ+ Housing Pledge\r\n\r\nDodd Group\r\n\r\nCustomer Sure\r\n\r\nTP Tracker\r\n\r\nLovell\r\n\r\n\r\nFurther information\r\n\r\nIf you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email lisa.holt@tpas.org.uk\r\n\r\nFor any cancellation or amendments once you have booked, please check out our terms and conditions.  Please email Lisa.holt@tpas.org.uk for further information.\r\n\r\n\r\n          ", "start_date_time": "2026-03-04 09:00:00", "end_date_time": "2026-03-04 16:00:00", "location": "Eastwood Hall, Mansfield Road, Eastwood, Nottingham, Nottinghamshire, NG16 3SS", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2025-08-27 07:36:46", "event_modified_date": "2026-03-03 15:58:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1156" }, "event_55": { "event_id": 1214, "name": "All About Engagement", "description": "An essential part of everyone's housing training. This course shows how and why engaging tenants, residents and communities makes excellent business sense and gives practical tips to make engagement work for you.\r\n\r\n\r\nFurther details\r\n\r\nThis course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff of all services and departments across the organisation from senior managers to frontline officers and is also useful for board members.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tDefining and exporing tenant and community engagement\r\n\tThe business case for effective engagement\r\n\tMeeting Tpas standards and regulatory requirement\r\n\tExploring the cycle of engagement from insight to co-design\r\n\tGetting the planning and approaches right\r\n\tDeveloping timely, appropriate engagement that works for you\r\n\r\n\r\n\r\nBy completing the course you will\r\n\r\nHave knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe course was interesting from start to finish\r\n\r\nUnderstanding what we all want and that there should be measured outcomes\r\n\r\nGreat format, lots of discussion and very interactive\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-02-26 10:00:00", "end_date_time": "2026-02-26 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-28 16:04:52", "event_modified_date": "2026-02-19 15:19:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1214" }, "event_56": { "event_id": 1181, "name": "Introduction to Being a Board Member of a Housing Association", "description": "This workshop is aimed at tenants and leaseholders of housing associations and ALMO's who are interested in becoming a board member (non executive director).\r\n\r\n\r\nIt aims to provide advice about the role as well as dispelling some myths about the role of housing association customers on Boards.\r\n\r\nIt will briefly explore:\r\n\r\n\r\n\tThe role of the Board\r\n\tThe legal requirements of Non-Executive Directors - the Fiduciary Duty\r\n\tResidents on boards - the skills and 'lived experience'\r\n\tCode of Conduct for Boards - finding the residents voice\r\n\t\r\n\tTrainer\r\n\r\n\tJackie Grannell (subject to change)\r\n\t\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 5.00pm - 7.00pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-02-24 17:00:00", "end_date_time": "2026-02-24 19:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-27 17:49:32", "event_modified_date": "2026-02-12 11:56:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1181" }, "event_57": { "event_id": 1197, "name": "Understanding Performance Data and Insight", "description": "Find out how to interpret performance information and ask the right questions so that you can confidently challenge performance and drive improvement.\r\n\r\n\r\nFurther Information\r\n\r\nThis is a really useful and practical course that demystifies and explains the terms performance information and performance management.  It looks at the types of performance information that housing organisations use, common terminology and how it is used to help manage the organisations performance.  It will help you to ask the right questions so you can challenge the organisations performance information.\r\n\r\n\r\nTrainer\r\n\r\nJackie Grannell (subject to change)\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tMeasuring the performance of housing services\r\n\tIdentifying common performance terms\r\n\tUsing performance indicators\r\n\tSetting and monitoring targets\r\n\tCollecting performance information\r\n\tUsing benchmarking\r\n\tInterpreting and questioning performance information\r\n\tHow performance data is presented\r\n\tApplying your learning to real life scenarios\r\n\r\n\r\n\r\nAudience\r\n\r\nIt is aimed at tenants, residents and officer level staff who want to understand how performance information is used in housing organisations.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThe course was good and catered to people with different levels of knowledge and understanding.\r\n\r\nThe facilitator made the course enjoyable, as it was very interactive.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-02-19 10:00:00", "end_date_time": "2026-02-19 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-28 09:43:58", "event_modified_date": "2026-02-12 11:55:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1197" }, "event_58": { "event_id": 1243, "name": "From Lived Experience to Boardroom Influence Webinar (Free)", "description": "In 2025, Tpas carried out national research with tenant board members to understand what’s really happening once tenants reach the boardroom. The findings show that tenant board members are motivated, committed, and adding real value, but many are doing so without consistent induction, peer support or the tailored development they need to truly thrive.\r\n\r\nJoin us for this live webinar, that offers the first look at this research, and launches our accompanying practical toolkit designed to strengthen tenant influence at board level.\r\n\r\nIn this session, we will:\r\n\r\n\r\n\tExplore key research insights, including induction gaps, confidence, workload and peer support\r\n\tWalk through the new toolkit and how it can be used in practice\r\n\tShare how Tpas plans to continue supporting tenant board members\r\n\r\n\r\nYou’ll hear directly from David Hampton, a Housing Association and Tpas tenant board member involved in the research, alongside the Tpas team.\r\n\r\nThis session is for:\r\n\r\n\r\n\tTenant board members (new or experienced)\r\n\tTenants interested in stepping into governance\r\n\tStaff who support tenant board members, boards or governance processes\r\n\r\n\r\nEarly access:\r\n\r\nAll attendees will receive early access to both the research report and the toolkit, shared with joining instructions ahead of the session.\r\n\r\nDate: 12 February\r\nTime: 1.00pm – 2.30pm\r\nNon members £50.00\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2026-02-12 13:00:00", "end_date_time": "2026-02-12 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2026-01-19 17:20:03", "event_modified_date": "2026-01-19 17:21:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1243" }, "event_59": { "event_id": 1215, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on:\r\n\r\nWednesday 11th February, 1pm-3pm.\r\n\r\nAGENDA\r\n\r\nGuest Speaker at our National Scrutiny Club - The Ministry of Housing, Communities and Local Government (MHCLG)\r\n\r\nAwaab’s Law Test and Learn Session – Join the Conversation\r\n\r\nMHCLG have adopted a phased approach to allow them time to ‘test and learn’ between phases to ensure that the regulations work for both landlords and tenants.\r\n\r\nThey want to hear from tenant members to get your feedback on the implementation of Phase 1. MHCLG want to understand how the new law is working in practice for tenants, including feedback on tenant’s general awareness of the new law, tenant’s experiences of having hazards assessed under Awaab’s Law and any challenges encountered.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n14th May 2026 at 11am\r\n\r\n2nd Sept 2026 at 6pm\r\n\r\n2nd December 2026 at 2pm\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-02-11 13:00:00", "end_date_time": "2026-02-11 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-28 16:12:59", "event_modified_date": "2025-12-16 11:47:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1215" }, "event_60": { "event_id": 1195, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-02-05 10:00:00", "end_date_time": "2026-02-05 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-28 09:42:01", "event_modified_date": "2026-02-12 11:54:50", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1195" }, "event_61": { "event_id": 1194, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-02-03 10:00:00", "end_date_time": "2026-02-03 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-28 09:41:16", "event_modified_date": "2025-10-28 16:26:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1194" }, "event_62": { "event_id": 1193, "name": "Ensuring Resident Scrutiny Works in Housing Organisations", "description": "To ensure housing organisations have an effective process in place to ensure resident scrutiny is effective and sustainable and meets regulatory requirements.\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tWhat is resident scrutiny?\r\n\tHow to do resident scrutiny\r\n\tRecruitment and support\r\n\tThe role of service heads and support staff\r\n\tThe role of Senior Leadership team\r\n\tLinks with governance\r\n\tReporting and implementation\r\n\tEnsuring the resident voice is heard and promotion\r\n\tTop tips\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tUnderstanding residents scrutiny and its key principles\r\n\tHow residents undertake a scrutiny review\r\n\tTo understand the overall role of the housing organisation and how this is key to effective scrutiny\r\n\tThe roles of service teams in supporting a review of their service - what resources are needed\r\n\tHow to ensure residents are recruited and supported\r\n\tUnderstanding information and data provision whilst keeping compliant with Data Protection\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nSenior managers and service heads, resident engagement and governance workers, board members, resident scrutineers (although mostly aimed at housing organisations).\r\n\r\n\r\nTrainer profile\r\n\r\nJane Eyles has been a social housing tenant, a Board Member of a housing association and had a career in housing for the last 33 years. She has independently mentored and supported a number of resident scrutiny groups since it's inception. As a senior manager, she has also advised boards and senior teams on how to respond to resident scrutiny recommendations, overseeing their implementation.\r\n\r\nAs a trainer, she has a PGCE in post compulsory education and has delivered training for Tpas since 2003.\r\n\r\nUsing the combined experiences above she brings a vast knowledge and experience of resident scrutiny and how to demonstrate clear outcomes and value.\r\n\r\nHer style is participative and uses a variey of training methods.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2026-01-28 10:00:00", "end_date_time": "2026-01-28 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-28 09:35:36", "event_modified_date": "2025-11-20 12:57:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1193" }, "event_63": { "event_id": 1168, "name": "Cultural Awareness in Housing (Free)", "description": "This interactive session explores how cultural background, language, and identity shape tenant experiences and engagement. Designed for housing professionals and tenants alike, the session combines practical guidance with reflective activities to help participants:\r\n\r\n\r\n\tUnderstand the impact of culture, identity, and intersectionality on tenant experiences.\r\n\tApply inclusive communication techniques across language and cultural differences.\r\n\tRecognise and challenge bias while reflecting on power dynamics in tenant-staff relationships.\r\n\tExplore real-world examples of effective engagement with underrepresented communities.\r\n\r\n\r\nThrough case studies, breakout discussions, and reflective exercises, you’ll gain practical strategies to foster trust, inclusivity, and empowerment in your housing services.\r\n\r\nThis session can only allow a maximum of 20 delegates.\r\n\r\n\r\nHow do I join this session?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-01-23 10:00:00", "end_date_time": "2026-01-23 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-16 08:16:31", "event_modified_date": "2026-01-19 16:11:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1168" }, "event_64": { "event_id": 1230, "name": "Best Practice in Tenant Engagement Club", "description": "\r\n\r\nBest Practice in Tenant Engagement Club\r\n\r\nJoin us for our brand-new club dedicated to celebrating and sharing great tenant engagement!  \r\n\r\nEach session showcases real examples of what works in practice — from digital involvement and co-design to community-led initiatives. \r\n\r\nConnect with others, learn new approaches, and take away practical ideas to strengthen engagement in your own organisation. \r\n\r\nWhether you’re new to engagement or a seasoned practitioner, this club will help you stay inspired, informed, and connected to the very best practice in the sector. \r\n\r\nThis Clubs Speakers: \r\n\r\nJohn Scarr - Vico Homes\r\n\r\n \r\n\r\nSophie Ashford - Solihull Community Housing\r\n\r\n\r\n\r\nForthcoming events:  \r\n\r\n\r\n\t\r\n\t18th March \r\n\t\r\n\r\n\r\n\r\n\t\r\n\t19th May \r\n\t\r\n\r\n\r\n\r\n\t\r\n\t16th July \r\n\t\r\n\r\n\r\n\r\n\t\r\n\t15th September \r\n\t\r\n\r\n\r\n\r\n\t\r\n\t18th November \r\n\t\r\n\r\n\r\n\r\nTake Part: \r\n\r\nIf you’d like to take part in the Best Practice Club to showcase some of your work, please contact Annie Chase, Membership and Events Administrator, on annie.chase@tpas.org.uk \r\n\r\n \r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2026-01-20 11:00:00", "end_date_time": "2026-01-20 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-11-21 16:41:24", "event_modified_date": "2025-12-11 10:58:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1230" }, "event_65": { "event_id": 1177, "name": "Holding Your Landlord to Account", "description": "The elements of this course will help  involved customers and staff  to consider effective ways for governance, assurance and co-regulation to benefit the organisation and its customers.\r\n\r\n\r\nOn this course:\r\n\r\n\r\n\tWe will explore the ways to link formal customer involvement with the governance of the landlord\r\n\tExplore the skills required of those people who are formally involved in governance and co-regulation\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am - 12.00pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2026-01-20 10:00:00", "end_date_time": "2026-01-20 12:00:00", "location": "www.zoom.us, ., ., www.zoom.is, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-27 17:46:05", "event_modified_date": "2025-10-28 16:28:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1177" }, "event_66": { "event_id": 1225, "name": "Local Authority\/ALMO Staff Member Meetup (Free)", "description": "Local Authority\/ALMO Staff Member Meetup\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Wednesday 14th  January at 11am.\r\n\r\nOpen space – bring your own topics\r\n\r\nThis interactive meetup will be in unconference format to give you a chance to discuss your most pressing issues with colleagues. Using open space technology, you will have a chance to set themes for break out groups before debating and discussing everyone’s hottest topics. As usual there will be a chance to ‘nine-minute-network’ at the start and a section at the end where you can share any questions or comments with the whole group.\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nThursday 23rd April\r\n\r\nWednesday 15th July\r\n\r\nThursday 22nd October\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-01-14 11:00:00", "end_date_time": "2026-01-14 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-11-07 16:50:15", "event_modified_date": "2025-12-11 11:10:11", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1225" }, "event_67": { "event_id": 1169, "name": "Inclusive Tenant Engagement (Free)", "description": "Join us for this practical and thought-provoking session exploring how to make tenant engagement truly inclusive.\r\n\r\n\r\nThis webinar will help housing professionals move beyond tokenistic engagement to capture meaningful resident voice that reflects the full diversity of their communities. We’ll explore the barriers that prevent some residents from being heard, from accessibility and digital exclusion to cultural and systemic factors, we’ll also share practical ways to overcome them.\r\n\r\nThrough real-life case studies, breakout discussions, and reflection activities, you’ll leave with the tools and confidence to build engagement practices that are fair, accessible, and aligned with the Regulator of Social Housing’s expectations.\r\n\r\nPerfect for Housing Officers, Engagement Officers, and anyone working to strengthen resident involvement and equality in housing.\r\n\r\nThis session can only allow a maximum of 100 delegates.\r\n\r\n\r\nHow do I join this session?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-01-09 14:00:00", "end_date_time": "2026-01-09 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-16 08:23:11", "event_modified_date": "2025-11-18 16:21:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1169" }, "event_68": { "event_id": 1170, "name": "Inclusive Leadership for Housing Boards (Free)", "description": "This practical webinar is designed for housing association board members who want to embed equity, diversity, and inclusion (EDI) into governance and decision-making. Participants will:\r\n\r\n\r\n• Understand why EDI is a governance and risk priority in housing.\r\n\r\n• Explore the benefits of diverse boards and the risks of groupthink and blind spots.\r\n\r\n• Reflect on their board’s current EDI maturity and identify practical steps for improvement.\r\n\r\n• Learn inclusive leadership behaviours and tools to ensure all tenant voices are heard.\r\n\r\nThrough case studies, interactive quizzes, and practical exercises, attendees will leave with actionable strategies and a Board EDI checklist to help drive inclusive, accountable, and effective governance.\r\n\r\nThis session can only allow a maximum of 100 delegates.\r\n\r\n\r\nHow do I join this session?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2026-01-09 10:00:00", "end_date_time": "2026-01-09 11:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-16 08:28:57", "event_modified_date": "2025-11-18 16:20:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1170" }, "event_69": { "event_id": 1164, "name": "Cultural Awareness in Housing (Free)", "description": "This interactive session explores how cultural background, language, and identity shape tenant experiences and engagement. Designed for housing professionals and tenants alike, the session combines practical guidance with reflective activities to help participants:\r\n\r\n\r\n\tUnderstand the impact of culture, identity, and intersectionality on tenant experiences.\r\n\tApply inclusive communication techniques across language and cultural differences.\r\n\tRecognise and challenge bias while reflecting on power dynamics in tenant-staff relationships.\r\n\tExplore real-world examples of effective engagement with underrepresented communities.\r\n\r\n\r\nThrough case studies, breakout discussions, and reflective exercises, you’ll gain practical strategies to foster trust, inclusivity, and empowerment in your housing services.\r\n\r\nThis session can only allow a maximum of 20 delegates.\r\n\r\n\r\nHow do I join this session?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-12-12 10:00:00", "end_date_time": "2025-12-12 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-15 07:43:28", "event_modified_date": "2025-12-04 11:26:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1164" }, "event_70": { "event_id": 1229, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Wednesday 3rd December at 11am.\r\n\r\nFor our final LA meet up of 2026 - Open space – bring your own topics\r\n\r\nThis interactive meetup will be in unconference format to give you a chance to discuss your most pressing issues with colleagues. Using open space technology, you will have a chance to set themes for break out groups before debating and discussing everyone’s hottest topics. As usual there will be a chance to ‘nine-minute-network’ at the start and a section at the end where you can share any questions or comments with the whole group.\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\n2026 dates for your diary!\r\n\r\n14th January\r\n\r\n23rd April\r\n\r\n15th July\r\n\r\n22nd October\r\n\r\nOur 2026 meet up dates can be booked here\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-12-03 11:00:00", "end_date_time": "2025-12-03 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-11-11 12:17:29", "event_modified_date": "2025-11-18 16:20:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1229" }, "event_71": { "event_id": 1166, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-12-02 10:00:00", "end_date_time": "2025-12-02 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-10-15 14:34:08", "event_modified_date": "2025-10-15 14:34:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1166" }, "event_72": { "event_id": 1224, "name": "Have Your Say: The Impact of the New Consumer Regulation Reforms (Free)", "description": "Following the Social Housing White Paper (2020) and the Social Housing (Regulation) Act (2023), the Regulator of Social Housing (RSH) introduced wide-ranging changes to the way social landlords are regulated.\r\n\r\nSince April 2024, a new proactive consumer regulation regime has been in place — including regular inspections for all social landlords, local authorities included.\r\n\r\nAlthough it’s still early days, RSH is keen to understand how these reforms are working in practice — for both landlords and tenants. Are the new standards improving services and accountability? Have tenants noticed any real changes?\r\n\r\nIn this interactive one-hour session,  the team at the Regulator of Social Housing will:\r\n\r\n\r\n\tShare a short update on the background and purpose of the 2024 reforms.\r\n\tHost breakout discussions to hear directly from tenants and stakeholders about their experiences and observations since the new regime began.\r\n\tYour feedback will help RSH understand the real-world impact of the reforms and shape their approach going forward. It will also contribute to their ongoing learning ahead of a formal impact evaluation by an external body in the next 2–3 years.\r\n\r\n\r\nJoin us to share your voice and help influence the future of social housing regulation.\r\n\r\nThis event is for tenants only and limited to 25 places.\r\n\r\n\r\nHow do I join this session?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2025-12-01 18:00:00", "end_date_time": "2025-12-01 19:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-11-06 13:36:13", "event_modified_date": "2025-11-27 15:24:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1224" }, "event_73": { "event_id": 1133, "name": "Investigating Complaints & Resolving Disputes", "description": "All complaints have an emotional element to them ….the complainant’s feelings about the matter. When dealing with written complaints it is easier to manage your own feelings and behaviours than when the complainant is sitting in front of you.\r\n\r\nThe very fact that the complainant has brought the matter to an Appeal Hearing will tell you that it is very important to them…acknowledge this fact.\r\n\r\n\r\nWhat the course will cover\r\n\r\n\r\n\tWhat is a complaint & What is not a compliant\r\n\tInvestigating complaints\r\n\tAnalysing complaints\r\n\tLearning from complaints\r\n\tResolving disputes\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2025-11-27 10:00:00", "end_date_time": "2025-11-27 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 10:13:48", "event_modified_date": "2025-05-29 10:13:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1133" }, "event_74": { "event_id": 1223, "name": "Have Your Say: The Impact of the New Consumer Regulation Reforms (Free)", "description": "Following the Social Housing White Paper (2020) and the Social Housing (Regulation) Act (2023), the Regulator of Social Housing (RSH) introduced wide-ranging changes to the way social landlords are regulated.\r\n\r\nSince April 2024, a new proactive consumer regulation regime has been in place — including regular inspections for all social landlords, local authorities included.\r\n\r\nAlthough it’s still early days, RSH is keen to understand how these reforms are working in practice — for both landlords and tenants. Are the new standards improving services and accountability? Have tenants noticed any real changes?\r\n\r\nIn this interactive one-hour session,  the team at the Regulator of Social Housing will:\r\n\r\n\r\n\tShare a short update on the background and purpose of the 2024 reforms.\r\n\tHost breakout discussions to hear directly from tenants and stakeholders about their experiences and observations since the new regime began.\r\n\tYour feedback will help RSH understand the real-world impact of the reforms and shape their approach going forward. It will also contribute to their ongoing learning ahead of a formal impact evaluation by an external body in the next 2–3 years.\r\n\r\n\r\nJoin us to share your voice and help influence the future of social housing regulation.\r\n\r\nThis event is for tenants only and limited to 25 places.\r\n\r\nThere is a further event on 1st December at 6pm.\r\n\r\n\r\nHow do I join this session?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2025-11-27 10:00:00", "end_date_time": "2025-11-27 11:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-11-06 13:32:27", "event_modified_date": "2025-11-24 08:46:45", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1223" }, "event_75": { "event_id": 1135, "name": "Understanding Performance Data and Insight", "description": "Find out how to interpret performance information and ask the right questions so that you can confidently challenge performance and drive improvement.\r\n\r\n\r\nFurther Information\r\n\r\nThis is a really useful and practical course that demystifies and explains the terms performance information and performance management.  It looks at the types of performance information that housing organisations use, common terminology and how it is used to help manage the organisations performance.  It will help you to ask the right questions so you can challenge the organisations performance information.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tMeasuring the performance of housing services\r\n\tIdentifying common performance terms\r\n\tUsing performance indicators\r\n\tSetting and monitoring targets\r\n\tCollecting performance information\r\n\tUsing benchmarking\r\n\tInterpreting and questioning performance information\r\n\tHow performance data is presented\r\n\tApplying your learning to real life scenarios\r\n\r\n\r\n\r\nAudience\r\n\r\nIt is aimed at tenants, residents and officer level staff who want to understand how performance information is used in housing organisations.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThe course was good and catered to people with different levels of knowledge and understanding.\r\n\r\nThe facilitator made the course enjoyable, as it was very interactive.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-11-26 10:00:00", "end_date_time": "2025-11-26 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-30 07:10:10", "event_modified_date": "2025-05-30 07:10:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1135" }, "event_76": { "event_id": 1222, "name": "Webinar: Housing Ombudsman - Annual Complaints Review Webinar (Free)", "description": "Join our webinar in partnership with the Housing Ombudsman.\r\n\r\n\r\nHousing Ombudsman - Annual Complaints Review Webinar\r\n\r\nWe are delighted to announce that the Housing Ombudsman will be running this free webinar exclusively for Tpas members on Tuesday 25th November at 11am.\r\n\r\n\r\nThe Housing Ombudsman’s Annual Complaints Review 2024 \/2025 was released in October 2025.  More info can be found here\r\n\r\nJoin this webinar hosted by The Housing Ombudsman Service to discuss the key headlines from the Review. \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2025-11-25 11:00:00", "end_date_time": "2025-11-25 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-11-04 17:10:09", "event_modified_date": "2025-11-18 16:19:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1222" }, "event_77": { "event_id": 1131, "name": "Strategic Thinking & Working: A Guide for Tenants", "description": "More and more tenants\/customers\/residents are being asked to think and operate strategically in their engagement roles which is great news. But, what does this actually mean and how do you do it?! \r\n\r\n\r\nFurther details\r\n\r\nThis session considers what 'strategic' means and what skills are needed to be a strategic thinker and communicator.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-11-24 10:00:00", "end_date_time": "2025-11-24 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 10:12:02", "event_modified_date": "2025-10-24 16:01:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1131" }, "event_78": { "event_id": 1155, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2025-11-20 11:00:00", "end_date_time": "2025-11-20 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-08-20 10:37:53", "event_modified_date": "2025-11-18 16:19:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1155" }, "event_79": { "event_id": 1140, "name": "Running a Successful Residents Association", "description": "Are you looking to set up or do you already run a group? Do you want to review the key knowledge and skills needed to get a group up and keep it running?\r\n\r\n\r\nFurther details\r\n\r\nThis course will look at how you develop firm foundations for your group. We will cover working as a team, involving others and the important skills of setting aims, objectives and action planning with your group. You will have a chance to practise meetings skills and how to run successful meetings.\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for anyone looking to set up or already runs a group or Residents Association.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tUnderstand ways of developing a team work approach\r\n\tLearn the purpose of a constitution, terms of reference or other governing documents\r\n\tUnderstand how key officer roles in an association can help get things done\r\n\tDiscover how to set up, manage and record a group meeting\r\n\tBe able to develop an action plan for your group\r\n\r\n\r\n\r\nBy completing the course you will:\r\n\r\nHave knowledge, confidence and skills to set up and run a successful group.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nVery interesting course. Trainer was insightful and kept delegates engaged at all times.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-11-20 10:00:00", "end_date_time": "2025-11-20 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-30 07:20:24", "event_modified_date": "2025-05-30 07:20:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1140" }, "event_80": { "event_id": 1158, "name": "Resident Closeness: Building Meaningful Connections That Drive Better Outcomes (Free)", "description": "Join us for a webinar exploring Resident Closeness, an innovative approach that transforms how organisations connect with people through the lived experience.\r\n\r\nThis session will demonstrate how colleagues across your organisation can actively engage with residents to uncover what truly matters in their daily lives and identify the moments that can have the greatest impact, helping to deliver positive outcomes. \r\n\r\nThrough practical tips and proven techniques, you'll discover how to move beyond surface-level interactions to foster genuine understanding and meaningful connections. This webinar will equip you with actionable strategies to deepen resident engagement, drive cultural change within your organisation, and ensure that resident voices shape the services and experiences you deliver. \r\n\r\nThis webinar is being delivered by TLF, you can find out more about TLF here \r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\nThe recording will be shared with registered attendees and available for Tpas members to download afterwards on the Tpas website.\r\nThe recording will be stored securely in the Tpas online resource hub and available on the YouTube platform (only available with the link to view).\r\n\r\nWe hope you can join us! ", "start_date_time": "2025-11-19 11:00:00", "end_date_time": "2025-11-19 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-09 08:42:36", "event_modified_date": "2025-11-18 16:21:33", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1158" }, "event_81": { "event_id": 1113, "name": "Role of Tenants on Council Housing Boards and Committees", "description": "As the changes brought about by the Social Housing (Regulation) Act 2023 take effect, council's are developing new structures to ensure the voice and experience of council tenants and leaseholders influencing decisions about the services the council, as a landlord, is providing.\r\n\r\n\r\nThis session aims to inform and support council tenants who are part of, or aspire to be part of, the formal Board or committee that has strategic oversight of the council's housing service.\r\n\r\nIt will be an interactive session with opportunities for discussion.\r\n\r\n\r\nWe will:\r\n\r\n\r\n\tExplore the regulatory reasons for having a board or committee\r\n\tIdentify the role and responsibilities of the board or committee\r\n\tIdentify the skills and 'lived experience' that tenants and leaseholders bring to a board or committee\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 12pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-11-18 10:00:00", "end_date_time": "2025-11-18 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 09:15:11", "event_modified_date": "2025-05-29 09:15:11", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1113" }, "event_82": { "event_id": 1159, "name": "#InvolvementWeek25 - Celebrating Tenant Involvement Showcase (Free)", "description": "Join us for #InvolvementWeek25\r\n\r\nCelebrating Tenant Involvement\r\n \r\n\r\nWe finish the week by handing the mic to tenants. What does meaningful involvement look like in reality? This final day is about inspiration, challenge and celebration, with tenants leading the conversation and showing what works.\r\n\r\nDuring our showcase, tenants from across the country will share their perspectives on involvement. It’s a chance for staff to listen, reflect and be challenged by real experiences.\r\n\r\n\r\nIf you’d like to take part in our Showcase and highlight the great work you are doing, please email lisa.holt@tpas.org.uk\r\n \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\n\r\nThe recording will be shared with registered attendees and available to download afterwards on the Tpas website.\r\n\r\nThe recording will be stored on the Tpas online resource hub and available on the YouTube platform (only available with the link to view).", "start_date_time": "2025-11-14 11:00:00", "end_date_time": "2025-11-14 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-13 08:45:46", "event_modified_date": "2025-11-13 11:58:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1159" }, "event_83": { "event_id": 1161, "name": "#InvolvementWeek25 - Stonewall Housing LGBTQ+ Pledge Workshop (Free)", "description": "Join us for #InvolvementWeek25\r\n\r\nDay 4: Involvement for Everyone – Inclusion and Representation\r\n\r\nGood involvement includes everyone. This day looks at whose voices are missing, why representation matters, and how to embed equity and inclusion in practice. Expect honest conversations and practical actions you can take back to your organisation.\r\n\r\n\r\nStonewall Housing LGBTQ+ Pledge workshop (2.00 - 3.00pm)\r\n\r\nFind out what the pledge means for housing involvement, hear from organisations already working with it, and explore how your organisation can become more inclusive\r\n\r\n\r\nYou can find out more about the Pledge here here \r\n\r\n\r\nIf you have any questions about this event, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nInformation regarding recording of this online event.\r\n\r\nPlease note this session will be recorded. We do this so that attendees and Tpas members can revisit the content afterwards.\r\n\r\nThe recording will be shared with registered attendees and available to download afterwards on the Tpas website.\r\n\r\nThe recording will be stored on the Tpas online resource hub and available on the YouTube platform (only available with the link to view).", "start_date_time": "2025-11-13 14:00:00", "end_date_time": "2025-11-13 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-13 12:30:40", "event_modified_date": "2025-11-13 11:58:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1161" }, "event_84": { "event_id": 1160, "name": "#InvolvementWeek25 - A Seat at the Table Workshop (Free)", "description": "Join us for #InvolvementWeek25\r\n\r\nDay 4: Involvement for Everyone – Inclusion and Representation\r\n\r\nGood involvement includes everyone. This day looks at whose voices are missing, why representation matters, and how to embed equity and inclusion in practice. Expect honest conversations and practical actions you can take back to your organisation.\r\n\r\nWorkshop (10:00–11:30): A Seat at the Table\r\n\r\nBased on Tpas’s recent report, Kai Jackson will explore how ethnic minority voices can be better represented in housing engagement, with lived experience and clear steps for change.\r\n\r\n\r\nYou can download the report here \r\n\r\n\r\nIf you have any questions about this event, please email lisa.holt@tpas.org.uk\r\n \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-11-13 10:00:00", "end_date_time": "2025-11-13 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-13 12:24:04", "event_modified_date": "2025-11-03 12:01:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1160" }, "event_85": { "event_id": 1162, "name": "#InvolvementWeek25 - Creative New Methods in Engagement (Free)", "description": "Join us for #InvolvementWeek25\r\n\r\nDay 3: Rethinking Involvement – Innovation and Digital\r\n \r\n\r\nInvolvement is changing. This day explores new ideas, creative methods and digital tools that are reshaping how landlords and tenants connect. From AI to arts-based approaches, it’s all about rethinking involvement for the future.\r\n\r\nWorkshop (14:00–15:30): Creative New Methods in Engagement\r\n \r\n\r\nTry out deliberative democracy, co-design and arts-based techniques in this practical, hands-on session with Caritas Charles.\r\n\r\n\r\nIf you have any questions about this event, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-11-12 14:00:00", "end_date_time": "2025-11-12 15:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-13 12:47:53", "event_modified_date": "2025-11-03 12:03:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1162" }, "event_86": { "event_id": 1029, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on:\r\n\r\nWednesday 12th November, 11am - 1pm.\r\n\r\nAGENDA\r\n\r\nFor this session we will be joined by John Dowswell from the Housing Ombudsman who is keen to get your views on the Member Responsible for Complaints (MRC).\r\n\r\nSince April 2024, the Ombudsman's Complaint Handling Code set out that all landlords must have someone called a Member Responsible for Complaints (MRC). This person works at a senior level to make sure complaints are handled properly and that services improve for residents.\r\n\r\nWe want to hear from you about:\r\n\r\n\r\n\twhether you know about this role\r\n\tif you think it's helping residents\r\n\thow the MRC could work better with residents like you\r\n\r\n\r\n\r\nOther dates for your diary!\r\n\r\nOur 2026 meet ups can be booked here\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-11-12 11:00:00", "end_date_time": "2025-11-12 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-11-05 12:21:24", "event_modified_date": "2025-11-07 09:13:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1029" }, "event_87": { "event_id": 1221, "name": "#InvolvementWeek25 - Get Confident with AI (Free)", "description": "Join us for #InvolvementWeek25\r\n\r\nDay 3: Rethinking Involvement – Innovation and Digital\r\n \r\n\r\nInvolvement is changing. This day explores new ideas, creative methods and digital tools that are reshaping how landlords and tenants connect. From AI to arts-based approaches, it’s all about rethinking involvement for the future.\r\n\r\nWorkshop (10:00–11:00): Get Confident with AI\r\n\r\nHeard about Artificial Intelligence but not sure what it really means? This practical, down-to-earth session is for anyone new to AI who wants to understand what it is, how it’s used, and how it can help in everyday life and community work. We’ll cut through the jargon and share simple tools you can try yourself to see how AI can make things easier.\r\n\r\nThe session will be led by Rajiv Peter, Chief Information Officer at Notting Hill Genesis and an experienced digital transformation leader. With over 20 years’ experience delivering innovative technology and AI projects across public, private, and non-profit sectors, Rajiv brings a real-world, practical view of how AI can be used to make a positive impact.\r\n\r\n\r\nIf you have any questions about this event, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-11-12 10:00:00", "end_date_time": "2025-11-12 11:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-11-03 13:01:37", "event_modified_date": "2025-11-03 13:02:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1221" }, "event_88": { "event_id": 1163, "name": "#InvolvementWeek25 - Tenant-Led Neighbourhood Impact Showcase (Free)", "description": "Join us for #InvolvementWeek25\r\n\r\nDay 2: Involvement on the Ground\r\n\r\n\r\nInvolvement starts in communities. This day focuses on grassroots activity, from walkabouts and neighbourhood projects to tenant-led initiatives that are making a difference to places and services. Real people. Real stories. Real change.\r\n\r\n\r\nCase Study Showcase (13:30–14:30): Tenant-Led Neighbourhood Impact\r\n\r\nSt Leger Homes and Vico Homes (TBC) will share practical examples of tenant involvement at a local level. From estate walkabouts to community projects, see how tenant voice is shaping everyday improvements.\r\n\r\n\r\nIf you have any questions about this event, please email lisa.holt@tpas.org.uk\r\n \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-11-11 13:30:00", "end_date_time": "2025-11-11 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-14 12:13:47", "event_modified_date": "2025-11-03 12:05:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1163" }, "event_89": { "event_id": 1172, "name": "#InvolvementWeek25 - Working Together: Strengthening Tenants & Residents Associations (Free)", "description": "Join us for #InvolvementWeek25\r\n\r\nDay 2: Involvement on the Ground\r\n\r\n\r\nInvolvement starts in communities. This day focuses on grassroots activity, from walkabouts and neighbourhood projects to tenant-led initiatives that are making a difference to places and services. Real people. Real stories. Real change.\r\n\r\n\r\nWorking Together: Strengthening Tenants & Residents Associations (10.30-11.30)\r\n\r\nJoin Louise Holt, Head of Tpas Membership, for this practical online session exploring what makes tenants and residents’ associations work well, and what can get in the way. We’ll share top tips for running and supporting active, inclusive groups, and use a hands-on “Let’s Fix It” exercise to tackle common challenges.\r\n\r\nPerfect for tenants, residents and housing staff who want to build stronger, more connected communities.\r\n\r\n\r\nIf you have any questions about this event, please email lisa.holt@tpas.org.uk\r\n \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-11-11 10:30:00", "end_date_time": "2025-11-11 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-20 14:38:49", "event_modified_date": "2025-11-03 12:03:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1172" }, "event_90": { "event_id": 1165, "name": "#InvolvementWeek25 - Tpas Engagement Standards and Accreditation (Free)", "description": "Join us for #InvolvementWeek25\r\n\r\nDay 1: Involvement – The Big Picture\r\n\r\nWe start the week by looking at the wider context. Involvement isn’t just about listening, it’s about acting, changing and improving services and communities. Today sets the tone for the week, covering the Regulator’s expectations, national standards, and real examples of great engagement from Tpas accredited landlords.\r\n\r\n\r\nWorkshop (13:30–14:30): Tpas Engagement Standards and Accreditation\r\n\r\nLearn how the Tpas National Engagement Standards can be used to review, benchmark and strengthen involvement activities.\r\n\r\n\r\nIf you have any questions about this event, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-11-10 13:30:00", "end_date_time": "2025-11-10 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-15 10:59:21", "event_modified_date": "2025-11-03 12:04:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1165" }, "event_91": { "event_id": 1171, "name": "#InvolvementWeek25 - The Regulator\u2019s Perspective (Free)", "description": "Join us for #InvolvementWeek25\r\n\r\nThe Regulators Perspective\r\n \r\n\r\nHear directly from the Regulator of Social Housing on the Transparency, Influence and Accountability Standard. Find out what it means in practice and what landlords need to be doing to meet expectations.\r\n\r\nThis is your chance to ask questions, gain clarity, and understand how regulation connects to everyday involvement..\r\n\r\nOur Speaker is Jack Smith, Assistant Director Assessment and Tenant Engagement.\r\n\r\n\r\n\r\n\r\nIf you have any questons about this event, please email lisa.holt@tpas.org.uk\r\n \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-11-10 11:00:00", "end_date_time": "2025-11-10 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-10-16 10:01:18", "event_modified_date": "2025-11-10 08:34:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1171" }, "event_92": { "event_id": 1127, "name": "Using Behavioural Insights to Increase Involvement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging involvement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their involvement.\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of involved tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share findings from Tpas Trailblazer Project: 'The Engagement Maximiser'.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into being involved with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 9.30am until 1pm on both days.\r\n\r\nPlease Note: Participants need to attend both days to complete the course.  The timings for the course will be 9.30am until 1pm on each day..\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-11-05 09:30:00", "end_date_time": "2025-11-06 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 10:05:46", "event_modified_date": "2025-05-29 10:05:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1127" }, "event_93": { "event_id": 1132, "name": "Housing Policy & Regulation", "description": "The last few years have seen constant change in the direction of housing policy. This course gives you what's new, including current trends in issues such as supply, demand, affordability, tenure, regulation and sustainability. Ideal to give you the context for your role whether you are a volunteer or new staff member.\r\n\r\n\r\nFurther details\r\n\r\nOn this course you will fly through a timeline of significant changes in housing policy and regulation, then explore four themes giving you an overview and time to debate the issues in your area with your follow participants.\r\n\r\n\r\n\tHousing supply – where are new homes coming from, what tenure are they?\r\n\tAffordability - a look at how policies affect the ability to pay for housing\r\n\tThe sustainability agenda\r\n\tHousing policies that affect social housing and communities\r\n\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tThe context - key events that have shaped the current housing policy\r\n\tHousing Regulation post Grenfell\r\n\tHousing supply nationally and locally - there's not ust one housing market out there\r\n\tRecent housing policies such as retrofitting and sustainability\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of housing supply, tenancy types, benefit changes and homelessness make the housing world difficult to understand and navigate.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nA well presented session providing me with lots of background about the development and evolution of Regulation. How current Policy and Regulation will effect the Social Housing Sector.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-10-30 10:00:00", "end_date_time": "2025-10-30 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 10:12:39", "event_modified_date": "2025-10-28 08:37:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1132" }, "event_94": { "event_id": 1129, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-10-28 10:00:00", "end_date_time": "2025-10-28 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 10:08:12", "event_modified_date": "2025-05-29 10:08:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1129" }, "event_95": { "event_id": 1128, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-10-16 10:00:00", "end_date_time": "2025-10-16 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 10:07:36", "event_modified_date": "2025-05-29 10:07:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1128" }, "event_96": { "event_id": 1137, "name": "Meeting & Committee Skills", "description": "A popular course that offers advice and tips on how to achieve productive meetings that are chaired well and make a difference.  It will help you to focus on the issues in hand, make use of your valuable time, deal with different personalities and achieve results.  It will also help you understand the roles and expectations of committee members.\r\n\r\n\r\nWhat you can expect to learn:\r\n\r\n\r\n\tThink about the reasons for and purpose of your meetings\r\n\tIdentify the things that make meetings work and those that make them a waste of time\r\n\tExplore basic communication and team working skills that make meetings effective\r\n\tPractice ways of dealing with 'difficult' people\r\n\tDiscuss how to produce a good agenda and useful minutes\r\n\tConsider ways to make meetings more interesting and effective and encourage others to attend\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee member\r\n\r\n\r\n\r\nAudience:\r\n\r\nThis is great for residents and community representatives who want the meetings they attend to achieve results.  It is also an excellent refresher course for thos who would like to develop their skills as well as a good introduction for new staff.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say:\r\n\r\n\r\nI found all aspects of the course beneficial, there was an abundance of invaluable information\r\n\r\nI now know how to use other people's skills and how to manage myself in meetings\r\n", "start_date_time": "2025-10-15 10:00:00", "end_date_time": "2025-10-15 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-30 07:15:49", "event_modified_date": "2025-07-31 11:52:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1137" }, "event_97": { "event_id": 1144, "name": "A Councillors guide to Social Housing Consumer Standards (Free)", "description": "2024 was a year of change for change for Social Housing and Social Housing tenants. The introduction of the Social Housing Regulation Act in light of the Grenfell Tragedy and the creation of Awaabs Law after the tragic death of Awaab Ishak has led to huge changes in the sector with tenant empowerment and influence now a regulatory requirement.\r\n\r\nTpas, the leading experts in tenant engagement are proud to offer this free webinar session on the new legislation.  The session is open to any Councillors in England. Whether your council has housing stock or not, Councillors have a valuable role to play, ensuring that you and your tenants are informed about these changes and what it means for Social Housing.\r\n\r\nThe session will be led by Tpas Senior Policy, Insight and Innovation Manager Caritas Charles who has over 25 yrs experience in the sector and is a current serving Cllr for a unitary authority\r\n\r\nPlaces are limited so sign up now.  You will need a membership account for the Tpas website to make your booking.  You can search for your Local Authority using this link \r\n\r\n\r\nPlease note this event is for Councillors only\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.", "start_date_time": "2025-10-14 11:00:00", "end_date_time": "2025-10-14 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-06-04 09:42:59", "event_modified_date": "2025-06-04 09:42:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1144" }, "event_98": { "event_id": 1138, "name": "Mystery Shopping", "description": "Find out how to become an expert mystery shopper and assess your landlord’s services.\r\n\r\n\r\nFurther details\r\n\r\nThis is a great course that will help you to understand what mystery shopping is and why landlords work with their tenants on mystery shopping projects.  It is a practical course that will develop your skills so that you can take part in mystery shopping project with confidence and expertise.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tWhy organisations have mystery shoppers\r\n\tThe role and responsibilities of being a mystery shopper and what it means in practice\r\n\tPrinciples and protocols\r\n\tDeveloping your skills\r\n\tDeveloping scenarios\r\n\tPlanning a project\r\n\tPractice makes perfect!\r\n\r\n\r\n\r\nAudience\r\n\r\nIdeal for new and those with some experience of mystery shopping.  Good for both tenants and staff.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nIt gave insight into the relevance of mystery shopping.\r\n\r\nReally enjoyed it and would recommend\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-10-13 10:00:00", "end_date_time": "2025-10-13 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-30 07:16:53", "event_modified_date": "2025-10-07 15:29:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1138" }, "event_99": { "event_id": 1093, "name": "Equity, Diversity & Inclusion (EDI) for Involved Customers", "description": "Equity, diversity and inclusion is a hot topic in the social housing sector. This course equips involved customers with the confidence and the practical skills and tools to make a positive difference.\r\n\r\n\r\nWhat will the course cover?\r\n\r\nED&I in Social Housing - raising awareness and understanding of the current regulatory, Housing Ombudsman and legislative requirements.\r\n\r\nLaying the Foundations - understanding equity, diversity and inclusion and how these combine to create a sense of belonging.\r\n\r\nBringing ED&I to Life - exploring the key skills and behaviours to ensure that our involved groups are accessible, inclusive and diverse.\r\n\r\nPutting the Learning into Practice - the practical and tangible actions we can all take responsibility for to make a positive difference.\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nDelegates will:\r\n\r\n\r\n\tUnderstand why equity, diversity and inclusion is so important not just from a legislative perspective but also for the benefit of involved customer groups\r\n\tReflect on their own mindset and behaviours, gaining practical tips and techniques to respectfully challenge, to be accepting of respectful challenge and to overcome any bias and assumptions\r\n\tExplore simple ways to ensure that their activity is as inclusive as possible to attract the broadest diversity of involvement\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis course is ideal for anyone who works with or is part of an involved customer group.\r\n\r\nThis session works exceptionally well when delivered 'in-house' to attendees from the same organisation, relfecting that organisation's specific culture, vision and values. Contact us for further information\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 4.00pm - 5.30pm\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2025-10-09 16:00:00", "end_date_time": "2025-10-09 17:30:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-03-05 16:18:02", "event_modified_date": "2025-03-05 16:18:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1093" }, "event_100": { "event_id": 1103, "name": "Scrutiny Unlocked : From Insight to Impact - The National Tenant Scrutiny Conference 2025", "description": "Tuesday 7th October 2025 - at Loughborough University Conference Centre!\r\n\r\nJoin us for the Tpas National Scrutiny Conference 2025,  a day packed with inspiring voices, practical learning, and the chance to connect with scrutiny champions from across the country. Scrutiny Unlocked 2025 is where ideas meet action. Whether you’re new to scrutiny or a seasoned pro, this is your chance to share, learn, and shape the future of housing together. From thought-provoking keynotes to hands-on workshops, you’ll leave with fresh ideas, proven tools, and new connections to strengthen your scrutiny work.\r\n\r\n\r\n\r\n\r\nProgramme (Please note this is a provisional programme and maybe subject to change)\r\n\r\n9.00am – Arrivals & Registration\r\nGrab your badge, enjoy a coffee, and start networking with fellow delegates.\r\n\r\n9.45am – Welcome & Conference Overview\r\nLouise Holt, Head of Membership Services, Tpas, kicks off the day and sets the tone for our journey from insight to impact.\r\n\r\n10.00am – Keynote Panel: Scrutiny From All sides \r\n\r\nHear different perspectives on scrutiny, from the council chamber, the community, and the boardroom, sparking debate and ideas you can take back to your organisation:\r\n\r\nEach speaker delivers a short insight, followed by a lively audience Q&A.\r\n\r\nPanel Members\r\n\r\nJack Smith, Assistant Director Assessment and Tenant Engagement, Regulator of Social Housing\r\n\r\nAlicia Mortlock, Independent Involved and Informed Tenant \r\n\r\nHousing Association,  TBC\r\n\r\nCouncillor Caritas Charles, Independent Councillor and Tpas Scrutiny Expert\r\n\r\n11.15am – Morning Refreshment Break\r\n\r\n\r\n\r\n\r\n11.30am - 12.45pm Workshop Session 1 \r\n\r\nTailor your day with 5 lively and practical workshops designed to tackle today’s scrutiny challenges:\r\n\r\n\r\n\t21st Century Tenant Scrutiny - what are the challenges and how are we responding?\r\n\tScrutiny the Red Kite Community Housing Way \r\n\tDelivering successful scrutiny in Local Authorities \r\n\tYoung People and Scrutiny – Engaging the Next Generation\r\n\tNo-Nonsense Guide to Scrutiny for Newbies \r\n\r\n\r\n12.45pm – Lunch & Networking\r\n\r\n\r\n\r\n\r\n1.45pm-.3.00pm Workshop Session 2 \r\n\r\nChoose from another 5 thought-provoking sessions to deepen your knowledge and expand your skills:\r\n\r\n\r\n\tThe Independent East Residents Voice panel and their approach to Scrutiny\r\n\tThe Great National Scrutiny Review Launch – Tackling Social Housing Stigma\r\n\tUsing the Tpas National Standards to Scrutinise Engagement\r\n\tTop Skills for Effective Scrutiny \r\n\tDoing Scrutiny Differently – Your Own Place\r\n\r\n\r\n3.00pm – Afternoon Refreshment Break\r\n\r\n\r\n\r\n\r\n3.15pm – The Big Finale: Scrutiny Impact Showcase Live on Stage \r\n\r\nWe’re ending the conference with a high-energy celebration you won’t want to miss!\r\n\r\nOur Scrutiny Impact Showcase puts the spotlight on real stories of scrutiny making a difference, presented by the people who made it happen.\r\n\r\n\r\n\tShort, punchy 5-minute spotlights packed with creativity, photos, videos, and props.\r\n\tYou get to vote live for the story that inspires you the most.\r\n\tWinner: takes home the Tpas Scrutiny Impact Trophy for the year (and bragging rights until 2026).\r\n\tAll presenters receive a certificate recognising their impact. This is about celebration not competiton! \r\n\r\n\r\nPlus there’ll be a surprise spot prize for one lucky audience member (only available if you’re in the room!).\r\n\r\nIt’s fun, fast-paced, and the perfect way to finish the day feeling inspired and energised.\r\n\r\n4.00pm – Close\r\n\r\n\r\nWho Should Attend?\r\n\r\nThis conference will provide a perfect opportunity for staff, residents, tenants, board members, councillors and anyone else with a passion for scrutiny to come together to learn, network and shape the future of tenant scrutiny.\r\n\r\n\r\nAbout the Venue\r\n\r\nLocated on Loughborough University's campus in the East Midlands, Holywell Park Conference Centre is easily accessible by road, rail and air.   It is located just one mile away from junction 23 of the M1.\r\n\r\nConference venue car parking\r\n\r\nThere is a substantial amount of free secure car parking next to the venue with over 1000 spaces available for vehicles.\r\n\r\nTravelling by Rail\r\n\r\nThe venue is just three miles from Loughborough railway station, a 10 minute cab ride away or 20 minutes on a shuttle bus.\r\n\r\nTravelling from Loughborough railway station to the conference venue\r\nThe centre is within easy reach of Loughborough railway station. The university shuttle bus service Kinchbus Number 7 runs every 10 minutes from the station with a stop located directly next to Holywell Park.\r\nTaxis are available from the station with a journey costing around £8.\r\n\r\nHotels nearby\r\n\r\nThe Burleigh Court is part of the Loughborough University complex, located 0.4miles from the conference centre.  There is a special rate at the venue of £165 B&B.  You can book online here   Please use code TPAS2025\r\n\r\nBurleigh Court, Off Ashby Road, Loughborough University (West Park),Loughborough, LE11 3GR.\r\n\r\nWe have a special rate at the Burleigh Court for Monday 6th October of £165 per room on B&B.  You can book your room using this link \r\n\r\nAlso nearby\r\n\r\nPremier Inn, Southfield Road, Loughborough, LE11 9SA\r\nApprox 2 miles from the venue\r\nTo book\r\n\r\n\r\nFurther information\r\n\r\nIf you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email lisa.holt@tpas.org.uk\r\n\r\nFor any cancellation or amendments once you have booked, please check out our terms and conditions.  Please email Lisa.holt@tpas.org.uk for further information.\r\n\r\n ", "start_date_time": "2025-10-07 09:00:00", "end_date_time": "2025-10-07 16:00:00", "location": "Holywell Park Conference Centre, Loughborough University, Loughborough, Leicestershire, LE11 3TU", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2025-03-31 13:02:18", "event_modified_date": "2025-10-06 08:49:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1103" }, "event_101": { "event_id": 1157, "name": "Ensure Every Tenant Voice Is Heard and Acted On \u2013 Using AI to Transform Feedback into Action", "description": "Tenant voices matter - but too often, feedback gets lost in surveys, complaints, and reports that are difficult to analyse at scale. The result? Tenants feel unheard, and landlords struggle to prioritise effectively.\r\n\r\nIn this webinar, Wordnerds will explore how AI-powered feedback analysis can transform the way housing providers listen to tenants, act on their concerns, and build trust.\r\n\r\nYou’ll learn:\r\n\r\n\r\n\tThe challenges with current approaches to tenant feedback\r\n\tHow AI can classify and prioritise thousands of comments consistently and fairly\r\n\tA practical framework for turning tenant insight into measurable improvements\r\n\tReal-life examples of housing associations already using AI to strengthen engagement\r\n\tBest practice for closing the loop – showing tenants how their voices lead to action\r\n\r\n\r\nThis session is perfect for tenant engagement professionals, and involved tenants and resident who want to explore how technology and human expertise can work hand-in-hand to improve services.\r\n\r\nDon’t miss this opportunity to see how innovation can make sure every tenant voice is heard and acted on.\r\n\r\nVisit the Wordnerds website for more Information \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n ", "start_date_time": "2025-10-02 11:00:00", "end_date_time": "2025-10-02 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-09-03 14:04:22", "event_modified_date": "2025-09-24 07:21:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1157" }, "event_102": { "event_id": 1083, "name": "Tpas London Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are looking forward to seeing our members at our Regional Events in 2025.\r\n\r\nDuring 2025, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\nTpas Regional Member Events - 2025 Agenda\r\nWe are excited to welcome our members to the Tpas Regional Member Events in 2025! These gatherings are designed to inspire, inform, and connect you with best practices and key developments in tenant engagement. Reserve your seat and join us for a day filled with meaningful discussions, valuable insights, and opportunities to celebrate success.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:50 AM: Welcome and Introductions\r\n• Kick off the day with a warm welcome from Tpas.\r\n• Discover the latest member news and national updates.\r\n• Get to know fellow attendees and set the tone for a collaborative event.\r\n\r\n10:50 AM – 11:50 AM: Ask the Regulator\r\n• Engage directly with a representative from the Social Housing Regulator.\r\n• Learn about the latest regulatory developments and ask your pressing questions.\r\n\r\n11:50 AM – 12:30 PM: Member Spotlight\r\n• Hear from our host landlord organisation as they showcase one of their successful engagement practices.\r\n• Gain unique insights and actionable takeaways to apply in your own work.\r\n\r\n12:30 PM – 1:15 PM: Lunch\r\n• Enjoy a relaxed lunch and informal networking with fellow members and speakers.\r\n\r\n1:15 PM – 2:00 PM: Sharing and Networking Session\r\n• Participate in an interactive session designed to share ideas and foster collaboration.\r\n• Connect with peers, exchange best practices, and find solutions to shared challenges.\r\n\r\n2:00 PM – 2:15 PM: Stop the Social Housing Stigma Campaign Update\r\n• Learn about the latest progress and upcoming initiatives from the Stop Social Housing Stigma Group.\r\n\r\n• Discover how you can get involved in this impactful campaign.\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n• Celebrate the incredible achievements of those making a difference in tenant engagement.\r\n• Join us in recognising and honouring our Engagement Heroes.\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n• Reflect on the day’s highlights and key takeaways.\r\n• Find out what’s next for Tpas and our members.\r\n\r\nWe can’t wait to see you there. Let’s make 2025 a year of connection, collaboration, and impactful engagement!\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member, LB of Richmond upon Thames.  A big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2025-09-25 10:00:00", "end_date_time": "2025-09-25 14:30:00", "location": "Hyde Room, York House, Richmond Road, Twickenham, MIddlesex, TW1 3AA", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2025-01-22 12:12:38", "event_modified_date": "2025-09-17 14:31:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1083" }, "event_103": { "event_id": 1074, "name": "Tpas Housing Summit - Focus on Rewards and Incentives (Free)", "description": "Tpas Housing Summits 2025\r\n\r\nDue to the success of our Housing Summits, we are delighted to be holding 2 more in 2025!\r\n\r\nOur Summits give our members the space and time to explore the big issues in the Housing and Engagement world, bringing you speakers, good practice exchanges, and lively debates.\r\n\r\nThe Summits are free for members, and you can stay for all whole summit or simply drop into the sessions that interests you.\r\n\r\nDetails of our 2025 Summits are below (detailed programmes will be published nearer the time)\r\n\r\n25th February 2025 - Co-Creation Summit\r\n\r\n24th September 2025 - Rewards and Incentives Summit\r\n\r\nAGENDA\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am - 10.35am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome from Caritas Charles, Tpas  \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.35am - 11.00am \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tGuy Stovold, Nottingham Community HA \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00am - 11.45am \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRebecca LeCaille, Saffron Housing and Ellie Darling, Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.45am - 11.55am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tShort Break \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.55am - 12.20pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSarah Holden, Town and Country Housing \r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.20pm - 1.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tOpen space for sharing \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nThe event will be online and will be chaired over 3 sessions by Tpas Policy and Insight Manager Caritas Charles\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2025-09-24 10:30:00", "end_date_time": "2025-09-24 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-12-04 12:22:22", "event_modified_date": "2025-09-22 08:34:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1074" }, "event_104": { "event_id": 1130, "name": "Ensuring Resident Scrutiny Works in Housing Organisations", "description": "To ensure housing organisations have an effective process in place to ensure resident scrutiny is effective and sustainable and meets regulatory requirements.\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tWhat is resident scrutiny?\r\n\tHow to do resident scrutiny\r\n\tRecruitment and support\r\n\tThe role of service heads and support staff\r\n\tThe role of Senior Leadership team\r\n\tLinks with governance\r\n\tReporting and implementation\r\n\tEnsuring the resident voice is heard and promotion\r\n\tTop tips\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tUnderstanding residents scrutiny and its key principles\r\n\tHow residents undertake a scrutiny review\r\n\tTo understand the overall role of the housing organisation and how this is key to effective scrutiny\r\n\tThe roles of service teams in supporting a review of their service - what resources are needed\r\n\tHow to ensure residents are recruited and supported\r\n\tUnderstanding information and data provision whilst keeping compliant with Data Protection\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nSenior managers and service heads, resident engagement and governance workers, board members, resident scrutineers (although mostly aimed at housing organisations).\r\n\r\n\r\nTrainer profile\r\n\r\nJane Eyles has been a social housing tenant, a Board Member of a housing association and had a career in housing for the last 33 years. She has independently mentored and supported a number of resident scrutiny groups since it's inception. As a senior manager, she has also advised boards and senior teams on how to respond to resident scrutiny recommendations, overseeing their implementation.\r\n\r\nAs a trainer, she has a PGCE in post compulsory education and has delivered training for Tpas since 2003.\r\n\r\nUsing the combined experiences above she brings a vast knowledge and experience of resident scrutiny and how to demonstrate clear outcomes and value.\r\n\r\nHer style is participative and uses a variey of training methods.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2025-09-24 10:00:00", "end_date_time": "2025-09-24 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 10:10:06", "event_modified_date": "2025-06-02 14:39:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1130" }, "event_105": { "event_id": 1148, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2025-09-23 14:30:00", "end_date_time": "2025-09-23 15:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-07-08 10:49:08", "event_modified_date": "2025-08-19 12:12:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1148" }, "event_106": { "event_id": 1118, "name": "Procurement & The Role of Customers", "description": "Social landlord spend money on goods and services that are ultimately used by their customers.\r\n\r\n\r\nFurther details\r\n\r\nPoor procurement leads to dissatisfied customers and a waste of resources. This course aims to support housing customers and staff to identify ways in which to involve customers in the procurement process - particularly the goods and services that impart customers lives.\r\n\r\n\r\nLearning Objectives\r\n\r\n\r\n\tExplore the procurement process in order to identify how customers can effectively influence the process\r\n\tConsider the legal and regulatory issues, including value for money, around procurement\r\n\tConsider how you can find out what tenants and the organisation want and need from the procurement process\r\n\tExplore when and how customers can be involved in procurement\r\n\tConsider how the deverse needs of customers can be included as part of the procurement process\r\n\tIdentify how the involvement process and the procurement process can work together\r\n\tConsider the role of customers in contract monitoring and review of contracts\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThis is a well paced course with time for input. Trainer made sure everyone was involved and took part.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-09-23 10:00:00", "end_date_time": "2025-09-23 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 09:21:13", "event_modified_date": "2025-05-29 09:21:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1118" }, "event_107": { "event_id": 1090, "name": "Embedding a Culture of Inclusive Customer Care", "description": "With effectively tailoring and processional standards both top priorities for the housing sector, this course provides an engaging and informative exploration of the skills and behaviours that contribute to a culture of inclusive customer care.\r\n\r\n\r\nWhat will the course cover?\r\n\r\nToday's Context - raising awareness and understanding of the current regulatory, Housing Ombudsman and legislative requirements.\r\n\r\nLaying the Foundations - understanding difference and diversity, vulnerability and reasonable adjustments, and how these contribute to a culture of inclusive customer care.\r\n\r\nWhat Does Excellence Look Like - reflecting on the key aspects of excellent service delivery - communication, empathy and listening to understand.\r\n\r\nBarriers to Getting it Right - exploring the bias, assumptions and stigma that can prevent us from recognising and responding effectively to residents, and how to effectively overcome these.\r\n\r\nReasonable Adjustments - exploring the customer care skills and practical tools to meet the needs of the diverse residents with whom we work.\r\n\r\nThe Art of the Possible - Putting the learning into practice with housing specific scenarios.\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nDelegates will:\r\n\r\n\r\n\tUnderstand the business case for creating and sustaining a culture of inclusive customer care and why this matters now more than ever\r\n\tReflect on their own mindset and behaviours, gaining pracitical tips and techniques to mitigate any negative bias or assumptions that could impact on service delivery\r\n\tExplore the range of reasonable adjustments that can be made as well as the barriers that can prevent these from being implemented (and overcoming these)\r\n\tConsider housing specific scenarios, reflecting on their own personal and professional experience\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis course is ideal for staff who would like to increase their understanding of the skills and behaviours that contribute positively to a culture of inclusive customer care.\r\n\r\nThis session works exceptionally well when delivered 'in-house' to staff attendees from the same organisation, relflecting that organiation's specific culture, vision and values.  Contact us for further information.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am until 12.30pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-09-11 10:00:00", "end_date_time": "2025-09-11 12:30:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-03-05 15:48:25", "event_modified_date": "2025-08-12 14:36:01", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1090" }, "event_108": { "event_id": 1063, "name": "Introduction to Being a Board Member of a Housing Association", "description": "This workshop is aimed at tenants and leaseholders of housing associations and ALMO's who are interested in becoming a board member (non executive director).\r\n\r\n\r\nIt aims to provide advice about the riole as well as dispelling some myths about the role of housing association customers on Boards.\r\n\r\nIt will briefly explore:\r\n\r\n\r\n\tThe role of the Board\r\n\tThe legal requirements of Non-Executive Directors - the Fiduciary Duty\r\n\tResidents on boards - the skills and 'lived experience'\r\n\tCode of Conduct for Boards - finding the residents voice\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 5pm until 7pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-09-09 17:00:00", "end_date_time": "2025-09-09 19:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:19:41", "event_modified_date": "2025-05-29 09:09:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1063" }, "event_109": { "event_id": 1153, "name": "Tenant Consultation Event with Tpas and MHCLG - Midlands", "description": "Summer Policy Roadshow\r\n\r\nTpas, in partnership with the Ministry of Housing, Communities and Local Government, invite you to a Very Important Policy event. \r\n\r\nThe government have announced the biggest changes to housing in decades. To assist in these changes, the Ministry of Housing Communities and Local Government have launched a series of major consultations covering:\r\n\r\n\r\n\tThe Decent Homes Standard\r\n\tAnd Improving Energy Efficiency in Social Housing\r\n\r\n\r\nThe MCHLG has teamed up with Tpas to deliver three in-person events for tenants around the country. Policy experts from the Ministry will be there to answer your questions and ask for your thoughts on all three consultations.\r\n\r\nThis is a not-to-be-missed opportunity to have your voice heard and help shape the future of social housing. Tickets are limited and on a first come first served basis, so we urge you to sign up now.\r\n\r\nYour voice really does matter.\r\n\r\nDon’t miss this opportunity!\r\n\r\nLimited to one member of staff per organisation to assist tenants if required\r\n\r\n ", "start_date_time": "2025-09-04 10:30:00", "end_date_time": "2025-09-04 14:30:00", "location": "Gayton Rd Community Centre, Gayton Rd Community Centre, West Bromwich, West Bromwich, B71 1QS", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2025-08-04 11:48:42", "event_modified_date": "2025-08-19 09:48:28", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1153" }, "event_110": { "event_id": 1112, "name": "Role of Tenants on Council Housing Boards and Committees", "description": "As the changes brought about by the Social Housing (Regulation) Act 2023 take effect, council's are developing new structures to ensure the voice and experience of council tenants and leaseholders influencing decisions about the services the council, as a landlord, is providing.\r\n\r\n\r\nThis session aims to inform and support council tenants who are part of, or aspire to be part of, the formal Board or committee that has strategic oversight of the council's housing service.\r\n\r\nIt will be an interactive session with opportunities for discussion.\r\n\r\n\r\nWe will:\r\n\r\n\r\n\tExplore the regulatory reasons for having a board or committee\r\n\tIdentify the role and responsibilities of the board or committee\r\n\tIdentify the skills and 'lived experience' that tenants and leaseholders bring to a board or committee\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 5pm until 7pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-09-02 17:00:00", "end_date_time": "2025-09-02 19:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 09:12:30", "event_modified_date": "2025-05-29 09:12:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1112" }, "event_111": { "event_id": 1149, "name": "Webinar with the Housing Ombudsman - Repairing Trust Spotlight and Q&A", "description": "Repairs are the Housing Ombudsman’s Service (HOS) most common cause for complaints. And trust in getting repairs fixed is having a major impact on relationships between landlords, residents, and contractors.\r\n\r\n\r\nHOS latest report explores the importance of treating a house as a home. Fostering respect, empathy, and mutual trust. And looking at residents' needs, so services are efficient, transparent, and focused on residents.\r\n\r\nJoin us for a closer look at the findings of the report, where we’ll explore issues like poor communication, inadequate complaint handling, and a lack of choice for residents.\r\n\r\nThere will also be an opportunity for you to ask questions to our speaker, John Dowswell a Sector Learning and Development Lead as part of this session.\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2025-09-02 11:00:00", "end_date_time": "2025-09-02 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-07-15 07:15:02", "event_modified_date": "2025-07-15 07:15:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1149" }, "event_112": { "event_id": 1154, "name": "Tenant Consultation Event with Tpas and MHCLG - South", "description": "Summer Policy Roadshow\r\n\r\nTpas, in partnership with the Ministry of Housing, Communities and Local Government, invite you to a Very Important Policy event. \r\n\r\nThe government have announced the biggest changes to housing in decades. To assist in these changes, the Ministry of Housing Communities and Local Government have launched a series of major consultations covering:\r\n\r\n\r\n\tThe Decent Homes Standard\r\n\tAnd Improving Energy Efficiency in Social Housing\r\n\r\n\r\nThe MCHLG has teamed up with Tpas to deliver three in-person events for tenants around the country. Policy experts from the Ministry will be there to answer your questions and ask for your thoughts on all three consultations.\r\n\r\nThis is a not-to-be-missed opportunity to have your voice heard and help shape the future of social housing. Tickets are limited and on a first come first served basis, so we urge you to sign up now.\r\n\r\nYour voice really does matter.\r\n\r\nDon’t miss this opportunity!\r\n\r\nLimited to one member of staff per organisation to assist tenants if required\r\n\r\n \r\n\r\n ", "start_date_time": "2025-09-02 10:30:00", "end_date_time": "2025-09-02 14:30:00", "location": "Bentham House, Bentham House, Station Way, Woolwich, London, SE18 6FJ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2025-08-04 11:50:46", "event_modified_date": "2025-08-19 09:48:43", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1154" }, "event_113": { "event_id": 1126, "name": "Using Behavioural Insights to Increase Involvement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging involvement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their involvement.\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of involved tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share findings from Tpas Trailblazer Project: 'The Engagement Maximiser'.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into being involved with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 9.30am until 1pm on both days.\r\n\r\nPlease Note: Participants need to attend both days to complete the course.  The timings for the course will be 9.30am until 1pm on each day..\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-08-28 09:30:00", "end_date_time": "2025-08-29 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 10:04:58", "event_modified_date": "2025-05-29 10:04:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1126" }, "event_114": { "event_id": 1152, "name": "Tenant Consultation Event with Tpas and MHCLG - North", "description": "Summer Policy Roadshow\r\n\r\nTpas, in partnership with the Ministry of Housing, Communities and Local Government, invite you to a Very Important Policy event. \r\n\r\nThe government have announced the biggest changes to housing in decades. To assist in these changes, the Ministry of Housing Communities and Local Government have launched a series of major consultations covering:\r\n\r\n\r\n\tThe Decent Homes Standard\r\n\tAnd Improving Energy Efficiency in Social Housing\r\n\r\n\r\nThe MCHLG has teamed up with Tpas to deliver three in-person events for tenants around the country. Policy experts from the Ministry will be there to answer your questions and ask for your thoughts on all three consultations.\r\n\r\nThis is a not-to-be-missed opportunity to have your voice heard and help shape the future of social housing. Tickets are limited and on a first come first served basis, so we urge you to sign up now.\r\n\r\nYour voice really does matter.\r\n\r\nDon’t miss this opportunity!\r\n\r\nLimited to one member of staff per organisation to assist tenants if required\r\n\r\n \r\n\r\n ", "start_date_time": "2025-08-27 10:30:00", "end_date_time": "2025-08-27 14:30:00", "location": "ForHousing Head Office, 52 Regent Street, Eccles, Manchester, M30 0BP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2025-07-28 15:12:25", "event_modified_date": "2025-08-19 12:15:25", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1152" }, "event_115": { "event_id": 1123, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-08-27 10:00:00", "end_date_time": "2025-08-27 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 09:31:44", "event_modified_date": "2025-05-29 09:31:44", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1123" }, "event_116": { "event_id": 1122, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-08-12 10:00:00", "end_date_time": "2025-08-12 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-05-29 09:30:31", "event_modified_date": "2025-05-29 09:30:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1122" }, "event_117": { "event_id": 1151, "name": "Resident Experience Innovation Fund \u2013 Tenant Consultation Session", "description": "The Ministry for Housing, Communities and Local Government (MHCLG) is launching a £1 million Resident Experience Innovation Fund in early Autumn 2025. The fund will support social landlords, tenants, and organisations to develop and scale innovative projects that improve tenant experiences, with a focus on:\r\n\r\n\r\n• Tenant engagement and resident voice\r\n• Data and information management\r\n• Communities and neighbourhoods\r\n\r\nJoin us for this 1 hour tenant consultation session that will explore the proposed fund design, including the approach, application process, and prospectus. It will gather tenants’ views to ensure the fund is shaped around tenant priorities and maximises real-world impact.\r\n\r\nHow do I join the event?\r\n\r\n \r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Annie Chase - email annie.chase@tpas.org.uk\r\n\r\n \r\n\r\n ", "start_date_time": "2025-08-07 14:00:00", "end_date_time": "2025-08-07 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-07-28 14:54:32", "event_modified_date": "2025-07-28 15:03:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1151" }, "event_118": { "event_id": 1092, "name": "Equity, Diversity & Inclusion (EDI) for Involved Customers", "description": "Equity, diversity and inclusion is a hot topic in the social housing sector. This course equips involved customers with the confidence and the practical skills and tools to make a positive difference.\r\n\r\n\r\nWhat will the course cover?\r\n\r\nED&I in Social Housing - raising awareness and understanding of the current regulatory, Housing Ombudsman and legislative requirements.\r\n\r\nLaying the Foundations - understanding equity, diversity and inclusion and how these combine to create a sense of belonging.\r\n\r\nBringing ED&I to Life - exploring the key skills and behaviours to ensure that our involved groups are accessible, inclusive and diverse.\r\n\r\nPutting the Learning into Practice - the practical and tangible actions we can all take responsibility for to make a positive difference.\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nDelegates will:\r\n\r\n\r\n\tUnderstand why equity, diversity and inclusion is so important not just from a legislative perspective but also for the benefit of involved customer groups\r\n\tReflect on their own mindset and behaviours, gaining practical tips and techniques to respectfully challenge, to be accepting of respectful challenge and to overcome any bias and assumptions\r\n\tExplore simple ways to ensure that their activity is as inclusive as possible to attract the broadest diversity of involvement\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis course is ideal for anyone who works with or is part of an involved customer group.\r\n\r\nThis session works exceptionally well when delivered 'in-house' to attendees from the same organisation, relfecting that organisation's specific culture, vision and values. Contact us for further information\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 2.00pm - 3.30pm\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2025-08-05 14:00:00", "end_date_time": "2025-08-05 15:30:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-03-05 16:16:36", "event_modified_date": "2025-03-05 16:16:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1092" }, "event_119": { "event_id": 1147, "name": "Your Voice Matters, Policy Consultation - Rent Convergence Consultation", "description": "The government have released three major consultations on the future of housing these are covering:\r\n\r\n• Decent Homes Standard for Social and Private Housing\r\n\r\n• Social Rent Convergence\r\n\r\n• Improving the Energy Efficiency of Socially Rented Homes in England\r\n\r\nWe have also had the recent announcements in the Spending Review that have set an ambitious agenda for the sector.\r\n\r\nTpas have been working hard to lobby for a positive change and we will continue to do so with these new proposals. To that extent we have put together a number of events free to our members where we can brief you on what these proposals mean and gather your opinions.\r\n\r\nSo, sign up, turn up and make your voice heard\r\n\r\nSocial Rent Convergence\r\n\r\nThe government is keen to equalise rents across social housing. Its hoped it will bring greater income to the sector. But many are concerned about affordability for tenants. Come along and hear what this could mean housing and have your say.\r\n\r\nJoin us online on Thursday 31st July, 10am – 12pm\r\n\r\nLink to consultation\r\n\r\nhttps:\/\/consult.communities.gov.uk\/social-rents\/consultation-social-rent-convergence\/\r\n \r\n\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nSpending Review - 22nd July\r\n\r\nDecent Homes Consultation - 29th July\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-07-31 10:00:00", "end_date_time": "2025-07-31 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-07-07 17:23:45", "event_modified_date": "2025-07-08 07:39:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1147" }, "event_120": { "event_id": 1150, "name": "National Scrutiny Club Special Government Session - Claims Farming", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 30th July -  2pm - 3pm\r\n\r\nAGENDA -  CLAIMS FARMING\r\n\r\nIn Scrutiny Club meetings with the government this year you raised your concerns about some law firms taking advantage of tenants. This is sometimes referred to as Claims Farming. The Government has listened and now they want to inform you on what they are going to do about it.\r\n\r\nYou will meet with a team from the Ministry of Homes Communities and Local Government to hear about their plans on this important issue and for you to give feedback. Early booking is strongly encouraged so sign up for this exclusive free event below.\r\n\r\n\r\nOther events\r\n\r\nThe government have released three major consultations on the future of housing these are covering:\r\n\r\n• Decent Homes Standard for Social and Private Housing\r\n\r\n• Social Rent Convergence\r\n\r\n• Improving the Energy Efficiency of Socially Rented Homes in England\r\n\r\nWe have also had the recent announcements in the Spending Review that have set an ambitious agenda for the sector.\r\n\r\nTpas have been working hard to lobby for a positive change and we will continue to do so with these new proposals. To that extent we have put together a number of events free to our members where we can brief you on what these proposals mean and gather your opinions.\r\n\r\nSo, sign up, turn up and make your voice heard\r\n\r\nSocial Rent Convergence\r\n\r\nThe government is keen to equalise rents across social housing. Its hoped it will bring greater income to the sector. But many are concerned about affordability for tenants. Come along and hear what this could mean housing and have your say.\r\n\r\nJoin us online on Thursday 31st July, 10am – 12pm\r\n\r\nLink to consultation\r\n\r\nhttps:\/\/consult.communities.gov.uk\/social-rents\/consultation-social-rent-convergence\/\r\n \r\n\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nSpending Review - 22nd July\r\n\r\nDecent Homes Consultation - 29th July\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-07-30 14:00:00", "end_date_time": "2025-07-30 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-07-15 15:14:57", "event_modified_date": "2025-07-15 15:16:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1150" }, "event_121": { "event_id": 1146, "name": "Your Voice Matters, Policy Consultation - Decent Homes Consultation", "description": "The government have released three major consultations on the future of housing these are covering:\r\n\r\n• Decent Homes Standard for Social and Private Housing\r\n\r\n• Social Rent Convergence\r\n\r\n• Improving the Energy Efficiency of Socially Rented Homes in England\r\n\r\nWe have also had the recent announcements in the Spending Review that have set an ambitious agenda for the sector.\r\n\r\nTpas have been working hard to lobby for a positive change and we will continue to do so with these new proposals. To that extent we have put together a number of events free to our members where we can brief you on what these proposals mean and gather your opinions.\r\n\r\nSo, sign up, turn up and make your voice heard\r\n\r\nDecent Homes Standard\r\n\r\nAfter a long wait we finally have the consultation on the new standards. hear what it all means for social housing and now the private sector and help us shape our consultation response.\r\n\r\nJoin us online on Tuesday 29th July, from 10am - 12pm\r\n\r\nLink to consultation\r\n\r\nhttps:\/\/consult.communities.gov.uk\/decent-homes-team\/a-reformed-decent-homes-standard\/\r\n\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nSpending Review - 22nd July\r\n\r\nRent Convergance Consultation - 31st July\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-07-29 10:00:00", "end_date_time": "2025-07-29 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-07-07 17:19:54", "event_modified_date": "2025-07-07 17:27:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1146" }, "event_122": { "event_id": 1110, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2025-07-24 11:00:00", "end_date_time": "2025-07-24 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-05-13 10:51:44", "event_modified_date": "2025-07-03 17:36:33", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1110" }, "event_123": { "event_id": 1145, "name": "Your Voice Matters, Policy Consultation - Spending Review", "description": "The government have released three major consultations on the future of housing these are covering:\r\n\r\n• Decent Homes Standard for Social and Private Housing\r\n\r\n• Social Rent Convergence\r\n\r\n• Improving the Energy Efficiency of Socially Rented Homes in England\r\n\r\nWe have also had the recent announcements in the Spending Review that have set an ambitious agenda for the sector.\r\n\r\nTpas have been working hard to lobby for a positive change and we will continue to do so with these new proposals. To that extent we have put together a number of events free to our members where we can brief you on what these proposals mean and gather your opinions.\r\n\r\nSo, sign up, turn up and make your voice heard\r\n\r\nConsultation Group - Spending Review\r\n\r\nThe team will be taking you through the deputy prime ministers’ recent announcements. From housebuilding targets. Social and Affordable housing priorities. Planning reform and building safety. Find out all you need to know in this interactive session.\r\n\r\nJoin us online on Tuesday 22nd July, from 10am - 12pm\r\n \r\n\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nDecent Homes Consultation - 29th July\r\n\r\nRent Convergance Consultation - 31st July\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-07-22 10:00:00", "end_date_time": "2025-07-22 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-07-07 17:15:27", "event_modified_date": "2025-07-07 17:26:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1145" }, "event_124": { "event_id": 1031, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Wednesday 16th July at 11am.\r\n\r\nLA Meet Up Spending Review Special!\r\n\r\nThe government’s spending review has heralded a major shake up in so many areas. But what does this mean for tenant engagement and most important of all tenant scrutiny and influence. Join Tpas policy adviser James Prestwich and Dave McKenna as they takes us through a whistle stop tour of what to look for.\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n23rd October 2025\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-07-16 11:00:00", "end_date_time": "2025-07-16 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-11-05 12:46:33", "event_modified_date": "2025-07-07 10:53:11", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1031" }, "event_125": { "event_id": 1078, "name": "National Tenants Conference 2025", "description": "“The Culture Shift?” – Is New Regulation Creating Real Respect in Social Housing? Over a year into this new era of regulation, we’re asking a critical question:\r\n\r\nAre these changes driving real cultural transformation — where fairness, respect, and genuine listening to tenants aren't optional, but expected?\r\n\r\nThrough workshops, discussion, and shared learning, we’ll unpack what’s changed, what hasn’t, and what still needs to shift.\r\n\r\nProvisional Programme - please note this is subject to change and workshop time slots may be moved\r\n\r\nDay One – Wednesday 9 July\r\n\r\n08:30 – 09:30\r\nRegistration & Exhibition – Passport Stamp Challenge begins\r\n\r\n09:30 – 10:45\r\nOpening Session – Welcome & Keynote Speakers\r\nMark Perry, VIVID CEO & Kai Jackson, Tenant Scrutiny Chair\r\n\r\n10:45 – 11:05\r\nRefreshment Break\r\n\r\n \r\n\r\n11:05 – 12:35 | Workshop A\r\n\r\nA1 – Creating the Right Culture: Ensuring Tenants Are at the Heart of Change\r\nExplore how tenants shape organisational culture through diverse voices and meaningful engagement. Learn how collaboration, trust, and continuous improvement can grow from the ground up.\r\n\r\nA2 – Mastering Meetings: Chairing with Confidence, Contributing with Impact\r\nWhether you're leading or participating, this session gives you tools to manage time, stay focused, and make meetings more effective.\r\n\r\nA3 – Building Safety and Resident Engagement: Progress Since 2017 and the Journey Ahead\r\nA reflection on change since Grenfell and Awaab Ishak. Where are we now, and what still needs to change to make homes safe and tenant voices stronger?\r\n\r\nA4 – Unlocking Social Value Funds: How Can Tenants Access and Maximise Impact?\r\nDiscover how tenants can tap into social value through landlord contracts, with real-life examples from national suppliers and the MatchMyProject platform.\r\n\r\nA5 – Engaging Ethnic Minorities: Is There a Seat at the Table?\r\nWho’s being heard – and who’s missing? A powerful conversation about inclusive engagement, featuring insights from the landmark Is There a Seat at the Table? report.\r\n\r\nA6 – Data Demystified: Use It, Question It, Make It Work\r\nCut through the jargon and learn how to use data to ask better questions, challenge poor performance, and feel more confident in your engagement work.\r\n\r\n12:35 – 13:50\r\nLunch + Networking \r\n\r\n13:50 – 15:20 | Workshop B\r\n\r\nB1 – Involving Tenants in Complaints: What Works and Why\r\nExplore how tenants can help shape complaints processes – not just raise them – to ensure fairer, faster, and more transparent outcomes.\r\n\r\nB2 – Initiating Change: Practical Steps to Influence and Hold Your Landlord to Account\r\nLearn a six-step approach to planning change, and practise using it in the session. Leave with a clear plan and a renewed sense of purpose.\r\n\r\nB3 – Contracts, Costs & Your Voice: Tenants in the Procurement Process\r\nFind out how the new procurement rules affect you and how tenants can help shape contracts that work for communities.\r\n\r\nB4 – Communities Doing It for Themselves\r\nExplore grassroots organising and community-led action. St Leger Homes will showcase inspiring tenant-led projects and the local impact they’ve made.\r\n\r\nB5 – Good Practice and Engagement: The West Lancs Borough Council Story\r\nLearn how West Lancs achieved a C1 regulatory rating – and how strong tenant engagement was central to their success.\r\n\r\nB6 – Looking After Yourself with the Tpas Wellbeing Coach\r\nFeeling stretched? This session offers a chance to pause, reflect, and learn self-havening – a quick, powerful technique to manage stress.\r\n\r\n \r\n\r\n15:20 – 15:35\r\nShort Break\r\n\r\n15:35 – 16:45\r\nIn Conversation with the Regulator – Over Afternoon Tea\r\nJoin Kate Dodsworth, Chief of Regulatory Engagement at the Regulator of Social Housing, for an open Q&A reflecting on the first year of proactive regulation.\r\n\r\n \r\n\r\n16:45 – 19:00\r\nDelegate Free Time\r\n\r\n19:00 – 22:30\r\nEvening Meal + Entertainment & Games Night in the Bar Area\r\n\r\n\r\n\r\n\r\nDay Two – Thursday 10 July\r\n\r\n08:15 – 09:15\r\nMorning Networking \r\n\r\n \r\n\r\n09:15 – 10:45 | Workshop C\r\n\r\nC1 – In Conversation with the Ombudsman\r\nMeet Verity from the Housing Ombudsman team to explore how tenant complaints lead to service improvements – and how to make your voice count.\r\n\r\nC2 – Stepping Up: Support and Insight for Tenant Board Members\r\nWhether you're on a board or thinking about joining one, this session gives insight into what works and what support helps tenant leaders thrive.\r\n\r\nC3 – Rewards and Incentives: What Is the Best Approach?\r\nExplore research findings and debate what good incentives look like in tenant engagement – and how to keep things fair and inclusive.\r\n\r\nC4 – Regulation in Action: What It Means for Tenants\r\nGet info and insight directly from the Regulator, and share your experiences of what’s changed since the new regulatory framework landed\r\n\r\nC5 – Engagement for All: LGBTQ+ Inclusion in Housing\r\nHear real stories, explore the Housing Pledge, and learn practical steps to make engagement more inclusive for LGBTQ+ tenants.\r\n\r\nC6 – The Future of Tenant Engagement\r\nWith regulation evolving, what’s next for tenant voice? This session invites you to help shape a more inclusive, effective future for engagement.\r\n\r\n \r\n\r\n10:45 – 11:15\r\nRefreshment Break\r\n\r\n \r\n\r\n11:15 – 12:45 | Workshop D\r\n\r\nD1 – Rethinking Scrutiny: Diverse Approaches to Achieving Outcomes\r\nThere’s no one way to do scrutiny. Hear from tenants and landlords using different models to hold services to account\r\n\r\nD2 – Social Media and Digital Engagement - Bobbie Hough, Hough Bellis Communications.\r\nHow can digital tools bring tenants and landlords together? Explore what works in online engagement and what to avoid.\r\n\r\nD3 – Awaab’s Law – MHCLG Listening Session\r\nThe Ministry of Housing wants to hear from you on how to support tenants ahead of Awaab’s Law being introduced in October 2025.\r\n\r\nD4 – Handling the Hard Stuff: Dealing with Conflict and Difficult Situations\r\nLearn practical tools to stay calm, manage disagreements, and handle challenging situations with more confidence.\r\n\r\nD5 – Power in Practice: How Tenants Influence in Council Housing\r\nDiscover how Wigan Council puts tenants at the centre of decision-making  and how real collaboration leads to real impact.\r\n\r\nD6 – Trust, Respect and Fairness: Is Stigma Still in the Way?\r\nLed by the G15 Residents’ Group and Stop Social Housing Stigma campaign, this session tackles stigma in social housing – and how we challenge it.\r\n\r\n \r\n\r\n12:45 – 13:45\r\nLunch + Networking\r\n\r\n13:45 – 14:30\r\nYour Voice – Live Tenant Panel + Certificates & Passport Prize Draw\r\n\r\n14:30 – 15:00\r\nFarewell Café – Reflect, network, and give feedback over a brew\r\n\r\n \r\n\r\nEvening meal and entertainment included in prices\r\n\r\n2 day member only rate - £515 \r\n\r\n2 day non-member rate - £665 \r\n\r\nFor carers cost please contact us \r\n\r\nAll ticket costs are subject to VAT\r\n\r\n\r\nHotel Information \r\n\r\nWe have a special rate for bedrooms at the conference on Tuesday 8th July and Wednesday 9th July.  These can be booked directly with the hotel.  The cost of these rooms is £126 per room per night, bed and breakfast.  To book, use this link \r\n\r\nPlease see details below on other hotels that are local to the conference venue.\r\n\r\nThere is plenty of free parking at the hotel (You will need to validate your parking ticket on arrival).\r\n\r\nThe hotel is approx. 20 minutes drive from Coventry town centre and train station. A taxi will cost approx. £15.\r\n\r\nThe Double Tree Hilton has some fabulous leisure facilities for you to take advantage of, there is a pool and fitness centre!\r\n\r\nVisit the hotel website to see their accessible amenities\r\n\r\nThe hotel has limited accessible rooms so if an accessible room is required, we would recommend you book your room as soon as possible.\r\n\r\nPlease note - there are other hotels in close proximity to the venue, however these are difficult to access on foot as it involves crossing a busy dual carriageway.  We would recommend where possible, staying at the conference venue, to save on taxi costs.\r\n\r\nOther Local Hotels\r\n\r\nThere are 2 other hotels close by.\r\n\r\nHoliday Inn Coventry\r\n\r\nLocated 0.6m miles from the venue. This hotel has 4 accessible rooms\r\nTo book visit their website\r\n\r\nPremier Inn Coventry East\r\n\r\nLocated 0.6miles from the venue. This hotel has 2 accessible rooms\r\nTo book visit their website.  The hotel also has an onsite restaurant.\r\n\r\n\r\nFurther information\r\n\r\nTo make your booking you will need an account for the Tpas website - if your organisation is a Tpas member and you don't already have an account, seach for the organisation here.\r\n\r\nIf you have any issues with booking your conference place, please email lisa.holt@tpas.org.uk\r\n\r\nIf you have any other questions or need further information about the conference, please call Jordan Walker on 0161 871 8521 or email jordan@connectin.co.uk\r\n\r\nFor any cancellation or amendments once you have booked, please check out our terms and conditions.  Please email Lisa.holt@tpas.org.uk for further information.\r\n\r\n\r\nSponsorship Opportunities\r\n\r\nIf you are interested in becoming a conference sponsor, please contact penni@connectin.co.uk\r\n\r\nYou can download our sponsorship brochure here\r\n\r\nOur Event sponsors\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n", "start_date_time": "2025-07-09 09:00:00", "end_date_time": "2025-07-10 16:00:00", "location": "Double Tree Hilton Coventry, Paradise Way, Walsgrave Triangle,, Coventry, Warwickshire, CV2 2ST", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2025-01-07 08:29:37", "event_modified_date": "2025-07-08 06:52:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1078" }, "event_126": { "event_id": 1108, "name": "Help Shape the Future of Tpas Connect \u2013 Join Our Online Focus Group - Staff Session", "description": "As a Tpas member, you have the chance to directly influence the future of Tpas Connect.\r\n\r\nJoin our online focus group to share your thoughts, ideas, and feedback with the creator of Tpas Connect and members of Team Tpas.\r\n\r\nThis is your opportunity to help us make the platform even better – more useful, more engaging, and more tailored to your needs.\r\n\r\nThis is a relaxed, informal session where we’ll ask for your honest opinions, experiences, and suggestions and whether you’re a regular user or just getting started, we want to hear from you!\r\n\r\nWhat to expect:\r\n\r\n\r\n\tAn informal, friendly session\r\n\tA chance to speak directly with the people behind the platform\r\n\tOpen discussions and opportunities to suggest improvements\r\n\r\n\r\nYour voice matters – help us shape what comes next.\r\n\r\nTenant session – 3rd July at 11am\r\nStaff session – 3rd July at 2pm\r\n\r\nPlaces are limited, so book your spot today and be part of the conversation!\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2025-07-03 14:00:00", "end_date_time": "2025-07-03 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-05-07 13:01:34", "event_modified_date": "2025-06-09 09:46:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1108" }, "event_127": { "event_id": 1107, "name": "Help Shape the Future of Tpas Connect \u2013 Join Our Online Focus Group - Tenant Session", "description": "As a Tpas member, you have the chance to directly influence the future of Tpas Connect.\r\n\r\nJoin our online focus group to share your thoughts, ideas, and feedback with the creator of Tpas Connect and members of Team Tpas.\r\n\r\nThis is your opportunity to help us make the platform even better – more useful, more engaging, and more tailored to your needs.\r\n\r\nThis is a relaxed, informal session where we’ll ask for your honest opinions, experiences, and suggestions and whether you’re a regular user or just getting started, we want to hear from you!\r\n\r\nWhat to expect:\r\n\r\n\r\n\tAn informal, friendly session\r\n\tA chance to speak directly with the people behind the platform\r\n\tOpen discussions and opportunities to suggest improvements\r\n\r\n\r\nYour voice matters – help us shape what comes next.\r\n\r\nTenant session – 3rd July at 11am\r\nStaff session – 3rd July at 2pm\r\n\r\nPlaces are limited, so book your spot today and be part of the conversation!\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2025-07-03 11:00:00", "end_date_time": "2025-07-03 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-05-07 12:57:10", "event_modified_date": "2025-06-09 09:46:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1107" }, "event_128": { "event_id": 1028, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 2nd July,  6 - 8pm.\r\n\r\nAGENDA\r\n\r\nThe upcoming scrutiny club is a special session with Rebecca Rieley from HACT who will be taking members through their new project.\r\n\r\nThe Housing Associations’ Charitable Trust (‘HACT’) has started a new project to explore how poverty is impacting social housing communities today and to identify what can be done to address these challenges. Rebecca from the HACT team would welcome a conversation with the national scrutiny club to hear the group’s views and ideas on the topics we should prioritise and how we can appropriately engage with residents throughout this project.\r\n\r\nYou can read more about the HACT team’s hopes for this project here: https:\/\/hact.org.uk\/collaboration\/anti-poverty\/\r\n\r\n\r\nOther dates for your diary!\r\n\r\n12th November 2025\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-07-02 18:00:00", "end_date_time": "2025-07-02 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-11-05 12:20:22", "event_modified_date": "2025-06-23 16:14:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1028" }, "event_129": { "event_id": 1109, "name": "Understanding Consumer Vulnerability in Social Housing (Free for Members)", "description": "Webinar Overview.\r\n\r\nJoin us for this interactive online training session exploring consumer vulnerability in the context of social housing.\r\n\r\nThis webinar is designed to build general awareness, enhance soft skills, and offer practical strategies for supporting consumers who may be experiencing vulnerability. You’ll learn how to listen with empathy, respond effectively, and help consumers get the outcomes that are right for them—while managing expectations in a sensitive and inclusive way.\r\n\r\nWhether you're frontline staff or in a supporting role, this session provides real-world tools to help you create a more inclusive and supportive service for all.\r\n\r\nWhat You'll Learn\r\n\r\nBy the end of the course, you will be able to:\r\n\r\n\r\n\tIdentify and respond to signs of consumer vulnerability\r\n\tSupport informed decision-making and protect against exploitation\r\n\tDeliver the best outcomes with compassion and clarity\r\n\tApply inclusive practices that recognise diversity and vulnerability\r\n\tReflect on and improve your organisation’s current approaches\r\n\r\n\r\nWhat We'll Cover\r\n\r\n\r\n\tWhat consumer vulnerability means\r\n\tKey causes and contributing factors\r\n\tRecognising vulnerability in real-world scenarios\r\n\tPractical ways to support and communicate with vulnerable consumers\r\n\tSpace to reflect on your current processes and approaches\r\n\r\n\r\nWho Should Attend?\r\n\r\nThis session is ideal for anyone working in social housing who interacts with customers—whether directly or indirectly.\r\n\r\n\r\nFacilitator profile\r\n\r\nThe session will be run by Louise Baxter from Consumer Friend. Louise is an accredted trainer and keynote speaker nad has been a Trading Standards Offices and a consumer champion for over 20 years. She is an expert in fraud, scams, consumer regulation, education and consumer vulnerability.\r\n\r\nLouise is an active Non-Executive Board Member for the Propoerty Ombudsman Service, a consumer panel member for Phone-Paid Services Authority and joint CEO for Consumer Friend Ltd. She was awarded a fellowship and MBE for protecting vulnerable cusomer from financial abuse in 2017.\r\n\r\nFor more information, visit their website \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2025-06-30 14:00:00", "end_date_time": "2025-06-30 15:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-05-09 07:30:29", "event_modified_date": "2025-05-09 07:30:29", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1109" }, "event_130": { "event_id": 1071, "name": "Creating a Positive Engagement Culture", "description": "Engagement must and should have clear outcomes that make a difference to the business. Ensuring that these a planned for and delivered is therefore a key challenge..\r\n\r\n\r\nFurther details\r\n\r\nThis session looks at linking engagement to wider organisational strategic and how it can provide assurance to the main Board (HAs) or Housing Committee (LAs). Overall it will help ensure engagement leads to measurable improvements and changes in service delivery that benefit the customer and the organisation.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 1pm until 4pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-06-30 13:00:00", "end_date_time": "2025-06-30 16:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:30:52", "event_modified_date": "2024-11-28 16:30:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1071" }, "event_131": { "event_id": 1069, "name": "Using Behavioural Insights to Increase Involvement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging involvement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their involvement.\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of involved tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share findings from Tpas Trailblazer Project: 'The Engagement Maximiser'.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into being involved with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 9.30am until 1pm on both days.\r\n\r\nPlease Note: Participants need to attend both days to complete the course.  The timings for the course will be 9.30am until 1pm on each day..\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-06-24 09:30:00", "end_date_time": "2025-06-25 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:27:20", "event_modified_date": "2024-11-28 16:27:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1069" }, "event_132": { "event_id": 1068, "name": "Holding Your Landlord to Account", "description": "The elements of this course will help  involved customers and staff  to consider effective ways for governance, assurance and co-regulation to benefit the organisation and its customers.\r\n\r\n\r\nOn this course:\r\n\r\n\r\n\tWe will explore the ways to link formal customer involvement with the governance of the landlord\r\n\tExplore the skills required of those people who are formally involved in governance and co-regulation\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 2pm until 4pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2025-06-23 14:00:00", "end_date_time": "2025-06-23 16:00:00", "location": "www.zoom.us, ., ., www.zoom.is, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:26:07", "event_modified_date": "2024-11-28 16:26:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1068" }, "event_133": { "event_id": 1052, "name": "Resident Engagement & Building Safety", "description": "A unique course to ensure you put residents at the heart of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of building safety, this unique training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\nWorkshop 1: The Landscape for Resident Engagement in Building Safety\r\n\r\n\r\n\tBuilding safety and resident engagement - what are we actually trying to achieve?\r\n\tCurrent legal requirements - an examination of regulators' expectations\r\n\tThe fole of resident engagement in building safety\r\n\r\n\r\nWorkshop 2: Sharing and Exploring Good Practice\r\n\r\n\r\n\tExploring established good practice in resident engagement on building safety\r\n\tExamining emerging ideas that could become leading practice in resident engagement on building safety\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nExcellent course, well delivered with plenty of discussion. Thank you\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2025-06-23 10:00:00", "end_date_time": "2025-06-23 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:06:00", "event_modified_date": "2025-04-16 16:29:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1052" }, "event_134": { "event_id": 1067, "name": "Ensuring Resident Scrutiny Works in Housing Organisations", "description": "To ensure housing organisations have an effective process in place to ensure resident scrutiny is effective and sustainable and meets regulatory requirements.\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tWhat is resident scrutiny?\r\n\tHow to do resident scrutiny\r\n\tRecruitment and support\r\n\tThe role of service heads and support staff\r\n\tThe role of Senior Leadership team\r\n\tLinks with governance\r\n\tReporting and implementation\r\n\tEnsuring the resident voice is heard and promotion\r\n\tTop tips\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tUnderstanding residents scrutiny and its key principles\r\n\tHow residents undertake a scrutiny review\r\n\tTo understand the overall role of the housing organisation and how this is key to effective scrutiny\r\n\tThe roles of service teams in supporting a review of their service - what resources are needed\r\n\tHow to ensure residents are recruited and supported\r\n\tUnderstanding information and data provision whilst keeping compliant with Data Protection\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nSenior managers and service heads, resident engagement and governance workers, board members, resident scrutineers (although mostly aimed at housing organisations).\r\n\r\n\r\nTrainer profile\r\n\r\nJane Eyles has been a social housing tenant, a Board Member of a housing association and had a career in housing for the last 33 years. She has independently mentored and supported a number of resident scrutiny groups since it's inception. As a senior manager, she has also advised boards and senior teams on how to respond to resident scrutiny recommendations, overseeing their implementation.\r\n\r\nAs a trainer, she has a PGCE in post compulsory education and has delivered training for Tpas since 2003.\r\n\r\nUsing the combined experiences above she brings a vast knowledge and experience of resident scrutiny and how to demonstrate clear outcomes and value.\r\n\r\nHer style is participative and uses a variey of training methods.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2025-06-19 10:00:00", "end_date_time": "2025-06-19 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:24:40", "event_modified_date": "2024-11-28 16:24:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1067" }, "event_135": { "event_id": 1105, "name": "Equity, Diversity & Inclusion (EDI) for Involved Customers", "description": "Equity, diversity and inclusion is a hot topic in the social housing sector. This course equips involved customers with the confidence and the practical skills and tools to make a positive difference.\r\n\r\n\r\nWhat will the course cover?\r\n\r\nED&I in Social Housing - raising awareness and understanding of the current regulatory, Housing Ombudsman and legislative requirements.\r\n\r\nLaying the Foundations - understanding equity, diversity and inclusion and how these combine to create a sense of belonging.\r\n\r\nBringing ED&I to Life - exploring the key skills and behaviours to ensure that our involved groups are accessible, inclusive and diverse.\r\n\r\nPutting the Learning into Practice - the practical and tangible actions we can all take responsibility for to make a positive difference.\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nDelegates will:\r\n\r\n\r\n\tUnderstand why equity, diversity and inclusion is so important not just from a legislative perspective but also for the benefit of involved customer groups\r\n\tReflect on their own mindset and behaviours, gaining practical tips and techniques to respectfully challenge, to be accepting of respectful challenge and to overcome any bias and assumptions\r\n\tExplore simple ways to ensure that their activity is as inclusive as possible to attract the broadest diversity of involvement\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis course is ideal for anyone who works with or is part of an involved customer group.\r\n\r\nThis session works exceptionally well when delivered 'in-house' to attendees from the same organisation, relfecting that organisation's specific culture, vision and values. Contact us for further information\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 4.00pm - 5.30pm\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2025-06-18 16:00:00", "end_date_time": "2025-06-18 17:30:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-04-16 15:51:22", "event_modified_date": "2025-04-16 15:51:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1105" }, "event_136": { "event_id": 1075, "name": "Tpas London & South Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are looking forward to seeing our members at our Regional Events in 2025.\r\n\r\nDuring the spring, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:50 AM: Welcome and Introductions\r\n• Kick off the day with a warm welcome from Tpas.\r\n• Discover the latest member news and national updates.\r\n• Get to know fellow attendees and set the tone for a collaborative event.\r\n\r\n10:50 AM – 11:50 AM: Ask the Regulator\r\n• Engage directly with a representative from the Social Housing Regulator.\r\n• Learn about the latest regulatory developments and ask your pressing questions.\r\n\r\n11:50 AM – 12:30 PM: Member Spotlight\r\n• Hear from our host landlord organisation as they showcase one of their successful engagement practices.\r\n• Gain unique insights and actionable takeaways to apply in your own work.\r\n\r\n12:30 PM – 1:15 PM: Lunch\r\n• Enjoy a relaxed lunch and informal networking with fellow members and speakers.\r\n\r\n1:15 PM – 2:00 PM: Sharing and Networking Session\r\n• Participate in an interactive session designed to share ideas and foster collaboration.\r\n• Connect with peers, exchange best practices, and find solutions to shared challenges.\r\n\r\n2:00 PM – 2:15 PM: Stop the Social Housing Stigma Campaign Update\r\n• Learn about the latest progress and upcoming initiatives from the Stop Social Housing Stigma Group.\r\n\r\n• Discover how you can get involved in this impactful campaign.\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n• Celebrate the incredible achievements of those making a difference in tenant engagement.\r\n• Join us in recognising and honoring our Engagement Heroes.\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n• Reflect on the day’s highlights and key takeaways.\r\n• Find out what’s next for Tpas and our members.\r\n\r\nWe can’t wait to see you there. Let’s make 2025 a year of connection, collaboration, and impactful engagement!\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member, Vivid Homes.  A big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2025-06-17 10:00:00", "end_date_time": "2025-06-17 14:30:00", "location": "VOCO Winchester Hotel, Telegraph Way, Morn Hill, Winchester, Hampshire, SO21 1HZ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2024-12-10 17:05:47", "event_modified_date": "2025-06-02 08:05:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1075" }, "event_137": { "event_id": 1065, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-06-10 10:00:00", "end_date_time": "2025-06-10 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:21:49", "event_modified_date": "2024-11-28 16:21:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1065" }, "event_138": { "event_id": 1106, "name": "Ask the Ombudsman (Free)", "description": "Ask the Ombudsman\r\n\r\nTpas are delighted to announce we are hosting another “Ask the Housing Ombudsman” session with Richard Blakeway, the Housing Ombudsman.\r\n\r\nYou will have the chance to ask Richard any burning questions you may have on all aspects of the Housing Ombudsman Service!   \r\n\r\n\r\nPlaces must be booked and you can submit your questions in advance to lisa.holt@tpas.org.uk.  There will also be the opportunity to ask any questions on the day.\r\n\r\n\r\nThe session will be chaired by our Senior Policy and Insight Manager, Caritas Charles.\r\n\r\nQuestions can only be put to Richard via zoom so make sure you book your place if you have a question.\r\n\r\n\r\nPlease note Richard will not be able to comment on any existing complaints that the Housing Ombudsman Service are dealing with or have previously dealt with.\r\n\r\n\r\nAbout Richard Blakeway\r\n\r\nRichard Blakeway is the Housing Ombudsman.\r\n\r\nRichard has extensive experience in the housing sector. He was Deputy Mayor for Housing, Land and Property at the Greater London Authority for eight years and chair of the Homes for London board, and adviser in the No10 policy unit.\r\n\r\nPreviously, he was chair of a local authority development company and a non-executive director of Homes England for nearly three years.\r\n\r\n\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2025-06-09 10:00:00", "end_date_time": "2025-06-09 11:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-04-22 15:47:31", "event_modified_date": "2025-04-22 15:47:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1106" }, "event_139": { "event_id": 1064, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-06-05 10:00:00", "end_date_time": "2025-06-05 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:20:49", "event_modified_date": "2024-11-28 16:20:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1064" }, "event_140": { "event_id": 1085, "name": "Tpas South West Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are looking forward to seeing our members at our Regional Events in 2025.\r\n\r\nDuring the spring, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:50 AM: Welcome and Introductions\r\n• Kick off the day with a warm welcome from Tpas.\r\n• Discover the latest member news and national updates.\r\n• Get to know fellow attendees and set the tone for a collaborative event.\r\n\r\n10:50 AM – 11:50 AM: Ask the Regulator\r\n• Engage directly with a representative from the Social Housing Regulator.\r\n• Learn about the latest regulatory developments and ask your pressing questions.\r\n\r\n11:50 AM – 12:30 PM: Member Spotlight\r\n• Hear from our host landlord organisation as they showcase one of their successful engagement practices.\r\n• Gain unique insights and actionable takeaways to apply in your own work.\r\n\r\n12:30 PM – 1:15 PM: Lunch\r\n• Enjoy a relaxed lunch and informal networking with fellow members and speakers.\r\n\r\n1:15 PM – 2:00 PM: Sharing and Networking Session\r\n• Participate in an interactive session designed to share ideas and foster collaboration.\r\n• Connect with peers, exchange best practices, and find solutions to shared challenges.\r\n\r\n2:00 PM – 2:15 PM: Stop the Social Housing Stigma Campaign Update\r\n• Learn about the latest progress and upcoming initiatives from the Stop Social Housing Stigma Group.\r\n\r\n• Discover how you can get involved in this impactful campaign.\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n• Celebrate the incredible achievements of those making a difference in tenant engagement.\r\n• Join us in recognising and honoring our Engagement Heroes.\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n• Reflect on the day’s highlights and key takeaways.\r\n• Find out what’s next for Tpas and our members.\r\n\r\nWe can’t wait to see you there. Let’s make 2025 a year of connection, collaboration, and impactful engagement!\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member,North Devon Homes.  A big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2025-06-05 10:00:00", "end_date_time": "2025-06-05 14:30:00", "location": "Portmore Golf Park, Landkey Rd, Barnstaple, Devon, EX32 9LB", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2025-02-11 10:14:16", "event_modified_date": "2025-02-11 10:14:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1085" }, "event_141": { "event_id": 1101, "name": "A Councillors guide to Social Housing Consumer Standards (Free)", "description": "2024 was a year of change for change for Social Housing and Social Housing tenants. The introduction of the Social Housing Regulation Act in light of the Grenfell Tragedy and the creation of Awaabs Law after the tragic death of Awaab Ishak has led to huge changes in the sector with tenant empowerment and influence now a regulatory requirement.\r\n\r\nTpas, the leading experts in tenant engagement are proud to offer this free webinar session on the new legislation.  The session is open to any Councillors in England. Whether your council has housing stock or not, Councillors have a valuable role to play, ensuring that you and your tenants are informed about these changes and what it means for Social Housing.\r\n\r\nThe session will be led by Tpas Senior Policy, Insight and Innovation Manager Caritas Charles who has over 25 yrs experience in the sector and is a current serving Cllr for a unitary authority\r\n\r\nPlaces are limited so sign up now.  You will need a membership account for the Tpas website to make your booking.  You can search for your Local Authority using this link \r\n\r\n\r\nPlease note this event is for Councillors only\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.", "start_date_time": "2025-06-03 11:00:00", "end_date_time": "2025-06-03 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-03-24 16:41:03", "event_modified_date": "2025-03-27 09:38:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1101" }, "event_142": { "event_id": 1104, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-05-21 10:00:00", "end_date_time": "2025-05-21 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2025-04-16 15:00:54", "event_modified_date": "2025-04-16 15:00:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1104" }, "event_143": { "event_id": 1099, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2025-05-13 14:00:00", "end_date_time": "2025-05-13 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-03-20 08:02:20", "event_modified_date": "2025-03-20 08:02:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1099" }, "event_144": { "event_id": 1060, "name": "Scrutiny: Productive Teams and Positive Relationships", "description": "The real success of Scrutiny depends on people, and the relationships they build with staff, the board, councilors and each other. The focus of this course is therefore provide the knowledge and skills scrutineers need to create productive teams and positive relationships.\r\n\r\n\r\nWhat will the course cover?\r\n\r\nScrutineers will be encouraged to reflect on their own learning styles and those of others. They will also explore the power of the team, and how to forge productive relationships within a scrutiny context.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tUnderstanding what makes a good scrutiny group.\r\n\tIdentifying individual styles within groups\r\n\tUnderstanding group dynamics\r\n\tStaff \/Board\/ Scrutineer relationships.\r\n\tUse of group skills in project planning.\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course would be of use to people at all levels of their scrutiny journey\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-05-13 10:00:00", "end_date_time": "2025-05-13 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:14:58", "event_modified_date": "2024-11-28 16:14:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1060" }, "event_145": { "event_id": 1100, "name": "Webinar: Building Safety, Consumer Standards, Awaab's Law, and Beyond", "description": "Building Safety, Consumer Standards, Awaabs law and beyond\r\n\r\nThe housing sector is moving at a fast pace with regulation and legislation appearing at a rate of knots. Join Tpas Associate and building safety expert Andy Fry, alongside Senior Policy, Insight, and Innovation manager Caritas Charles, as they guide you through what's new and what's coming up in the future.\r\n\r\nThis is free session for Tpas members, both tenants and staff.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.", "start_date_time": "2025-05-09 11:00:00", "end_date_time": "2025-05-09 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-03-24 16:36:49", "event_modified_date": "2025-05-07 09:13:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1100" }, "event_146": { "event_id": 1089, "name": "Tpas Eastern Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are looking forward to seeing our members at our Regional Events in 2025.\r\n\r\nDuring the spring, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:50 AM: Welcome and Introductions\r\n• Kick off the day with a warm welcome from Tpas.\r\n• Discover the latest member news and national updates.\r\n• Get to know fellow attendees and set the tone for a collaborative event.\r\n\r\n10:50 AM – 11:50 AM: Ask the Regulator  (joining virtually)\r\n• Engage directly with a representative from the Social Housing Regulator.\r\n• Learn about the latest regulatory developments and ask your pressing questions.\r\n\r\n11:50 AM – 12:30 PM: Member Spotlight\r\n• Hear from our host landlord organisation as they showcase one of their successful engagement practices.\r\n• Gain unique insights and actionable takeaways to apply in your own work.\r\n\r\n12:30 PM – 1:15 PM: Lunch\r\n• Enjoy a relaxed lunch and informal networking with fellow members and speakers.\r\n\r\n1:15 PM – 2:00 PM: Sharing and Networking Session\r\n• Participate in an interactive session designed to share ideas and foster collaboration.\r\n• Connect with peers, exchange best practices, and find solutions to shared challenges.\r\n\r\n2:00 PM – 2:15 PM: Stop the Social Housing Stigma Campaign Update\r\n• Learn about the latest progress and upcoming initiatives from the Stop Social Housing Stigma Group.\r\n\r\n• Discover how you can get involved in this impactful campaign.\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n• Celebrate the incredible achievements of those making a difference in tenant engagement.\r\n• Join us in recognising and honoring our Engagement Heroes.\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n• Reflect on the day’s highlights and key takeaways.\r\n• Find out what’s next for Tpas and our members.\r\n\r\nWe can’t wait to see you there. Let’s make 2025 a year of connection, collaboration, and impactful engagement!\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member, Flagship Group.  A big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2025-05-08 10:00:00", "end_date_time": "2025-05-08 14:30:00", "location": "The Kings Centre, King Street, Norwich, Norfolk, NR1 1PH", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2025-03-03 11:06:43", "event_modified_date": "2025-04-03 16:41:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1089" }, "event_147": { "event_id": 1040, "name": "Holding Your Landlord to Account", "description": "The elements of this course will help  involved customers and staff  to consider effective ways for governance, assurance and co-regulation to benefit the organisation and its customers.\r\n\r\n\r\nOn this course:\r\n\r\n\r\n\tWe will explore the ways to link formal customer involvement with the governance of the landlord\r\n\tExplore the skills required of those people who are formally involved in governance and co-regulation\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 5pm until 7pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2025-05-06 17:00:00", "end_date_time": "2025-05-06 19:00:00", "location": "www.zoom.us, ., ., www.zoom.is, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-26 10:37:41", "event_modified_date": "2025-04-11 09:15:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1040" }, "event_148": { "event_id": 1057, "name": "Role of Tenants on Council Housing Boards and Committees", "description": "As the changes brought about by the Social Housing (Regulation) Act 2023 take effect, council's are developing new structures to ensure the voice and experience of council tenants and leaseholders influencing decisions about the services the council, as a landlord, is providing.\r\n\r\n\r\nThis session aims to inform and support council tenants who are part of, or aspire to be part of, the formal Board or committee that has strategic oversight of the council's housing service.\r\n\r\nIt will be an interactive session with opportunities for discussion.\r\n\r\n\r\nWe will:\r\n\r\n\r\n\tExplore the regulatory reasons for having a board or committee\r\n\tIdentify the role and responsibilities of the board or committee\r\n\tIdentify the skills and 'lived experience' that tenants and leaseholders bring to a board or committee\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 5pm until 7pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-05-01 17:00:00", "end_date_time": "2025-05-01 19:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:11:38", "event_modified_date": "2024-11-28 16:11:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1057" }, "event_149": { "event_id": 1027, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 30th April, 2pm - 4pm.\r\n\r\nAGENDA\r\n\r\nConsumer standards one year in\r\n\r\nThis quarters National Scrutiny Club will look at the Impact of consumer standards one year in. Policy Manager Caritas Charles will take us through some emerging trends and club members will have a chance to talk about their own experiences and challenges.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n2nd July 2025\r\n\r\n12th November 2025\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-04-30 14:00:00", "end_date_time": "2025-04-30 16:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-11-05 12:19:27", "event_modified_date": "2025-04-07 16:12:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1027" }, "event_150": { "event_id": 1056, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-04-29 10:00:00", "end_date_time": "2025-04-29 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:10:24", "event_modified_date": "2024-11-28 16:10:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1056" }, "event_151": { "event_id": 1030, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Thursday 24th April at 11am.\r\n\r\nAGENDA\r\n\r\nDevolution\r\n\r\nIt’s the word on everyones lips at the moment in Local Government but what does it mean for council tenants and how will it impact engagement. We will discuss whats currently known and what might happen, with ideas for what you and your engaged tenants need to look out for.\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n16th July 2025\r\n\r\n23rd October 2025\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-04-24 11:00:00", "end_date_time": "2025-04-24 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-11-05 12:45:17", "event_modified_date": "2025-04-07 16:21:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1030" }, "event_152": { "event_id": 1054, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-04-17 10:00:00", "end_date_time": "2025-04-17 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:08:15", "event_modified_date": "2024-11-28 16:08:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1054" }, "event_153": { "event_id": 1053, "name": "Measuring Impact in Tenant & Community Engagement", "description": "This practical course improves the planning of your tenant and community engagement projects to ensure they achieve measurable objectives and how you can track and report on the difference you make. It also explores a range of social value measures including wellbeing valuation, social return on investment and social auditing.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to demonstrate the impact of tenant involvement and community projects is a weak point for many housing providers and voluntary organisations. This essential course equips you with the tools you need to successfully plan and report on your work to managers, governors, volunteers, funders and other stakeholders.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tAdvice on developing clear objectives for projects, groups and approaches that link to your business plan and \/ or priorities\r\n\tImagining what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and common measurement tools\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\n\r\nAudience\r\n\r\nStaff and volunteers who plan and deliver tenant engagement activities and community projects and need to improve the evaluation of their work and report in a way that suits their organisation.\r\n\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like; be able to track your progress, evaluate and report on the value created through your work.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2025-04-15 10:00:00", "end_date_time": "2025-04-15 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 16:07:08", "event_modified_date": "2024-11-28 16:07:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1053" }, "event_154": { "event_id": 1072, "name": "Tpas Midlands Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are looking forward to seeing our members at our Regional Events in 2025.\r\n\r\nDuring the spring, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:50 AM: Welcome and Introductions\r\n• Kick off the day with a warm welcome from Tpas.\r\n• Discover the latest member news and national updates.\r\n• Get to know fellow attendees and set the tone for a collaborative event.\r\n\r\n10:50 AM – 11:50 AM: Ask the Regulator\r\n• Engage directly with a representative from the Social Housing Regulator.\r\n• Learn about the latest regulatory developments and ask your pressing questions.\r\n\r\n11:50 AM – 12:30 PM: Member Spotlight\r\n• Hear from our host landlord organisation as they showcase one of their successful engagement practices.\r\n• Gain unique insights and actionable takeaways to apply in your own work.\r\n\r\n12:30 PM – 1:15 PM: Lunch\r\n• Enjoy a relaxed lunch and informal networking with fellow members and speakers.\r\n\r\n1:15 PM – 2:00 PM: Sharing and Networking Session\r\n• Participate in an interactive session designed to share ideas and foster collaboration.\r\n• Connect with peers, exchange best practices, and find solutions to shared challenges.\r\n\r\n2:00 PM – 2:15 PM: Stop the Social Housing Stigma Campaign Update\r\n• Learn about the latest progress and upcoming initiatives from the Stop Social Housing Stigma Group.\r\n\r\n• Discover how you can get involved in this impactful campaign.\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n• Celebrate the incredible achievements of those making a difference in tenant engagement.\r\n• Join us in recognising and honoring our Engagement Heroes.\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n• Reflect on the day’s highlights and key takeaways.\r\n• Find out what’s next for Tpas and our members.\r\n\r\nWe can’t wait to see you there. Let’s make 2025 a year of connection, collaboration, and impactful engagement!\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member, City of Wolverhampton Council.  A big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2025-04-10 10:00:00", "end_date_time": "2025-04-10 14:30:00", "location": "Civic Centre, St.Peter's Square, Wolverhampton, West Midlands, WV1 1SH", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2024-12-03 15:32:25", "event_modified_date": "2025-03-19 18:31:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1072" }, "event_155": { "event_id": 1102, "name": "Get Ready for Awaab\u2019s Law \u2013 Shaping the Guidance for Tenants (Free)", "description": "From October 2025, Awaab’s Law will come into force across the social rented sector. This vital change puts legal duties on landlords to fix serious health hazards like damp and mould within strict timeframes.\r\n\r\nIn this session, the Ministry of Housing, Communities and Local Government (MHCLG)will share early thinking on the tenant guidance they’re developing to support people in understanding their rights and how to seek redress under the new law.\r\n\r\nThey’re looking for real feedback from tenants on what would be most helpful. Your voice could help shape how this law is communicated and implemented.\r\n\r\nThe session will be led by Isobel Ames (MHCLG) and supported by Caritas Charles, Tpas Senior Policy, Insight and Innovation Manager.\r\n\r\n \r\n\r\nPlaces are limited so sign up now.  You will need a membership account for the Tpas website to make your booking.  You can search for your Organisation using this link \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.", "start_date_time": "2025-04-09 10:00:00", "end_date_time": "2025-04-09 11:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-03-24 16:47:53", "event_modified_date": "2025-04-08 07:43:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1102" }, "event_156": { "event_id": 1080, "name": "Tpas North East Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are looking forward to seeing our members at our Regional Events in 2025.\r\n\r\nDuring the spring, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\n\r\nAgenda\r\n\r\n10:30 AM – 10:50 AM: Welcome and Introductions\r\n• Kick off the day with a warm welcome from Tpas.\r\n• Discover the latest member news and national updates.\r\n• Get to know fellow attendees and set the tone for a collaborative event.\r\n\r\n10:50 AM – 11:50 AM: Ask the Regulator\r\n• Engage directly with a representative from the Social Housing Regulator.\r\n• Learn about the latest regulatory developments and ask your pressing questions.\r\n\r\n11:50 AM – 12:30 PM: Member Spotlight\r\n• Hear from our host landlord organisation as they showcase one of their successful engagement practices.\r\n• Gain unique insights and actionable takeaways to apply in your own work.\r\n\r\n12:30 PM – 1:15 PM: Lunch\r\n• Enjoy a relaxed lunch and informal networking with fellow members and speakers.\r\n\r\n1:15 PM – 2:00 PM: Sharing and Networking Session\r\n• Participate in an interactive session designed to share ideas and foster collaboration.\r\n• Connect with peers, exchange best practices, and find solutions to shared challenges.\r\n\r\n2:00 PM – 2:15 PM: Stop the Social Housing Stigma Campaign Update\r\n• Learn about the latest progress and upcoming initiatives from the Stop Social Housing Stigma Group.\r\n\r\n• Discover how you can get involved in this impactful campaign.\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n• Celebrate the incredible achievements of those making a difference in tenant engagement.\r\n• Join us in recognising and honoring our Engagement Heroes.\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n• Reflect on the day’s highlights and key takeaways.\r\n• Find out what’s next for Tpas and our members.\r\n\r\nWe can’t wait to see you there. Let’s make 2025 a year of connection, collaboration, and impactful engagement!\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member, Connect Housing.  A big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2025-04-08 10:00:00", "end_date_time": "2025-04-08 14:30:00", "location": "Connect Housing Offices, 21 Bond Street, Dewsbury, West Yorkshire, WF13 1AX", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2025-01-14 14:56:04", "event_modified_date": "2025-01-27 11:58:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1080" }, "event_157": { "event_id": 991, "name": "Procurement & The Role of Customers", "description": "Social landlord spend money on goods and services that are ultimately used by their customers.\r\n\r\n\r\nFurther details\r\n\r\nPoor procurement leads to dissatisfied customers and a waste of resources. This course aims to support housing customers and staff to identify ways in which to involve customers in the procurement process - particularly the goods and services that impart customers lives.\r\n\r\n\r\nLearning Objectives\r\n\r\n\r\n\tExplore the procurement process in order to identify how customers can effectively influence the process\r\n\tConsider the legal and regulatory issues, including value for money, around procurement\r\n\tConsider how you can find out what tenants and the organisation want and need from the procurement process\r\n\tExplore when and how customers can be involved in procurement\r\n\tConsider how the deverse needs of customers can be included as part of the procurement process\r\n\tIdentify how the involvement process and the procurement process can work together\r\n\tConsider the role of customers in contract monitoring and review of contracts\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThis is a well paced course with time for input. Trainer made sure everyone was involved and took part.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-04-08 10:00:00", "end_date_time": "2025-04-08 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:39:34", "event_modified_date": "2024-11-28 16:05:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/991" }, "event_158": { "event_id": 1079, "name": "Tpas North West Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are looking forward to seeing our members at our Regional Events in 2025.\r\n\r\nDuring the spring, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\n\r\n Agenda\r\n\r\n10:30 AM – 10:50 AM: Welcome and Introductions\r\n• Kick off the day with a warm welcome from Tpas.\r\n• Discover the latest member news and national updates.\r\n• Get to know fellow attendees and set the tone for a collaborative event.\r\n\r\n10:50 AM – 11:50 AM: Ask the Regulator\r\n• Engage directly with a representative from the Social Housing Regulator.\r\n• Learn about the latest regulatory developments and ask your pressing questions.\r\n\r\n11:50 AM – 12:30 PM: Member Spotlight\r\n• Hear from our host landlord organisation as they showcase one of their successful engagement practices.\r\n• Gain unique insights and actionable takeaways to apply in your own work.\r\n\r\n12:30 PM – 1:15 PM: Lunch\r\n• Enjoy a relaxed lunch and informal networking with fellow members and speakers.\r\n\r\n1:15 PM – 2:00 PM: Sharing and Networking Session\r\n• Participate in an interactive session designed to share ideas and foster collaboration.\r\n• Connect with peers, exchange best practices, and find solutions to shared challenges.\r\n\r\n2:00 PM – 2:15 PM: Stop the Social Housing Stigma Campaign Update\r\n• Learn about the latest progress and upcoming initiatives from the Stop Social Housing Stigma Group.\r\n\r\n• Discover how you can get involved in this impactful campaign.\r\n\r\n2:15 PM – 2:25 PM: Engagement Heroes Recognition Awards\r\n• Celebrate the incredible achievements of those making a difference in tenant engagement.\r\n• Join us in recognising and honouring our Engagement Heroes.\r\n\r\n2:25 PM – 2:30 PM: Wrap-Up and Close\r\n• Reflect on the day’s highlights and key takeaways.\r\n• Find out what’s next for Tpas and our members.\r\n\r\nWe can’t wait to see you there. Let’s make 2025 a year of connection, collaboration, and impactful engagement!\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member, Your Housing Group.  A big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2025-04-03 10:00:00", "end_date_time": "2025-04-03 14:30:00", "location": "Your Housing Group Offices, Youggle House, 130 Birchwood Blvd, Warrington, Cheshire, WA3 7QH", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2025-01-13 09:52:21", "event_modified_date": "2025-02-25 14:03:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1079" }, "event_159": { "event_id": 962, "name": "Investigating Complaints & Resolving Disputes", "description": "All complaints have an emotional element to them ….the complainant’s feelings about the matter. When dealing with written complaints it is easier to manage your own feelings and behaviours than when the complainant is sitting in front of you.\r\n\r\nThe very fact that the complainant has brought the matter to an Appeal Hearing will tell you that it is very important to them…acknowledge this fact.\r\n\r\n\r\nWhat the course will cover\r\n\r\n\r\n\tWhat is a complaint & What is not a compliant\r\n\tInvestigating complaints\r\n\tAnalysing complaints\r\n\tLearning from complaints\r\n\tResolving disputes\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2025-04-02 10:00:00", "end_date_time": "2025-04-02 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 16:55:49", "event_modified_date": "2024-11-28 15:58:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/962" }, "event_160": { "event_id": 1050, "name": "Housing Policy & Regulation", "description": "The last few years have seen constant change in the direction of housing policy. This course gives you what's new, current trends and how issues such as supply, demand, benefits, homelessness and policy. Ideal to give you the context for your role whether you are a volunteer or new staff member.\r\n\r\n\r\nFurther details\r\n\r\nOn this course you will fly through a timeline of significant changes in housing policy, then explore four themes giving you an overview and time to debate the issues in your area with your follow participants.\r\n\r\n\r\n\tHousing supply – where are new homes coming from, what tenure are they?\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits – how do recent changes impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in trying to solve it and the changes to legislation\r\n\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tThe context - key events that have shaped the current housing policy\r\n\tHousing supply nationally and locally - there's not just one housing market out there\r\n\tChanges to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definition of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of housing supply, tenancy types, benefit changes and homelessness make the housing world difficult to understand and navigate.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nA well presented session providing me with lots of background about the development and evolution of Regulation. How current Policy and Regulation will effect the Social Housing Sector.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-03-27 10:00:00", "end_date_time": "2025-03-27 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-26 16:29:21", "event_modified_date": "2024-11-26 16:29:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1050" }, "event_161": { "event_id": 1051, "name": "Role of Tenants on Council Housing Boards and Committees", "description": "As the changes brought about by the Social Housing (Regulation) Act 2023 take effect, council's are developing new structures to ensure the voice and experience of council tenants and leaseholders influencing decisions about the services the council, as a landlord, is providing.\r\n\r\n\r\nThis session aims to inform and support council tenants who are part of, or aspire to be part of, the formal Board or committee that has strategic oversight of the council's housing service.\r\n\r\nIt will be an interactive session with opportunities for discussion.\r\n\r\n\r\nWe will:\r\n\r\n\r\n\tExplore the regulatory reasons for having a board or committee\r\n\tIdentify the role and responsibilities of the board or committee\r\n\tIdentify the skills and 'lived experience' that tenants and leaseholders bring to a board or committee\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 12.00pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-03-26 10:00:00", "end_date_time": "2025-03-26 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-28 10:02:38", "event_modified_date": "2024-11-28 10:07:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1051" }, "event_162": { "event_id": 1082, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2025-03-20 11:00:00", "end_date_time": "2025-03-20 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-01-16 11:08:47", "event_modified_date": "2025-01-16 11:08:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1082" }, "event_163": { "event_id": 1098, "name": "Tpas Annual General Meeting (Adjourned)", "description": "Tpas Adjourned AGM.\r\n\r\n\r\nThe Tpas Annual General Meeting (AGM), held on the 12th March 2025, was adjourned as a quorum was not present, as required by our governing documents.\r\n\r\nWe have now rescheduled the continuation of the AGM for 18th March 2025 at 1:50pm - 2.00pm (this will take part at our national engagement professionals conference and members can also join online).\r\n\r\nThe purpose of this short reconvened meeting is to confirm acceptance of the minutes of the 2024 AGM, and to formally approve the 2023\/24 accounts.\r\n\r\nThe meeting will be held on zoom.\r\n\r\nFor those who were unable to attend the initial session, a recording of the first part of the meeting before it was adjourned is available to watch here here:\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-03-18 13:50:00", "end_date_time": "2025-03-18 14:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-03-14 12:54:01", "event_modified_date": "2025-03-14 12:56:39", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1098" }, "event_164": { "event_id": 1020, "name": "National Engagement Professionals Conference 2025", "description": "As of Monday 10th March, the National Engagement Professionals Conference is now SOLD OUT.\r\n\r\n\r\nWelcome to the National Engagement Professionals Conference 2025\r\n\r\nTuesday 18th March, Belfry Hotel, Nottingham.\r\n\r\nGet ready for an inspiring day of insights, ideas, and collaboration at the National Engagement Professionals Conference 2025. Whether you're a seasoned professional or new to tenant engagement, this event promises something for everyone.\r\n\r\n\r\n\r\n\r\nProgramme Highlights\r\n\r\nHere’s what you can expect from this year’s conference:\r\n\r\n\r\n\r\n\r\nMorning Sessions\r\n\r\nFrom 8:45 AM\r\nArrivals and Registration\r\nArrive early to register, grab a coffee, and connect with fellow delegates.\r\n\r\n9:30 AM\r\nWelcome from TPAS\r\nStart your day with a warm welcome and an overview of the day.\r\n\r\n9:45 AM\r\nEngagement and Regulation Spotlight\r\n\r\nJoin us for a keynote session featuring leading voices in the sector:\r\n\r\n\r\n\tJack Smith – Assistant Director, Assessment and Tenant Engagement, Regulator of Social Housing\r\n\tJulia Prichard – Chief Tenant Officer, Saffron Housing - the HA perspective\r\n\tAnne-Marie Bancroft - Director( Consumer Regulation Lead) Altair - the LA\/ALMO perspective\r\n\r\n\r\n11:15 AM\r\nBreak\r\nRecharge and prepare for the morning breakout sessions.\r\n\r\n11:30 AM\r\nMorning Breakout Sessions (Choose one)\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tSession Title\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDetails\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSpeaker(s)\r\n\t\t\t\r\n\t\t\r\n\t\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tBuilding a Partnership of Equals (AM1)\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tIn a regulatory environment that will see housing associations wanting to involve residents more, we have a responsibility as involvement and participation professionals to set the rules of engagement. This is to guard against tokenistic activity that could hinder rather than help the landlord-resident relationship and ensure when residents give up their time, it is worth their time. \r\n\r\n\t\t\tIn this session, we will provide an update on progress made since sharing the Partnership of Equals report in 2023, to provide greater clarity and direction to L&Q residents and staff on the purpose and intended impact of resident involvement at L&Q. We will touch on approaches to measuring and reporting impact of resident involvement activity and how adopting a volunteer management framework and rolling out micro volunteering opportunities has helped tackle barriers to more residents getting involved. We will look at our business partnering model which has helped us to develop a pipeline of resident involvement opportunities that are truly valued by residents and staff alike and how we are taking inspiration from innovations in democracy and participatory decision making to rebalance the relationship between residents and their landlord.\r\n\t\t\t \r\n\r\n\t\t\t.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSophie Leedham, L&Q\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tParticipative Approaches to Engagement (AM2)\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tExplore how participative and creative approaches can take your engagement to new heights\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\r\n\t\t\tLewis Kinch Co-Creation & Innovation Manager, Southern Housing\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tRegulation, Inspection, and Engagement: Local Authority\/ALMO Special (AM3)\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\r\n\t\t\tJoin the Social Housing Regulator for an exclusive workshop designed specifically for local authority and ALMO delegates. This interactive session provides a valuable opportunity to engage directly with the regulator and gain a deeper understanding of what inspections and the new regulatory standards mean for your organisation.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSocial Housing Regulator\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tIs There a Seat at the Table? (AM4)\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tExamine inclusivity and representation, and the voice of ethnic minorities in formal engagement using insight from the soon to be published Tpas research report.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKai Jackson and Louise Holt (Tpas)\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\n\r\n\r\n1:00 PM – 1:50 PM\r\nLunch and Networking\r\n\r\nEnjoy a delicious lunch and take the opportunity to meet new people, share experiences, and build connections.\r\n\r\n\r\nAfternoon Sessions  \r\n\r\n1:50 PM – 2:20 PM -  Post-Lunch Plenary: "What Makes an Engagement Professional?"\r\nSpeaker: Caritas Charles\r\nA light-hearted, yet honest look at the joys and challenges of working as an engagement professional.\r\n\r\n2:30 PM – 4.00 PM\r\nAfternoon Breakout Sessions (Choose one)\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tSession Title\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDetails\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSpeaker(s)\r\n\t\t\t\r\n\t\t\r\n\t\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tOur Engagement Journey (PM1)\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDiscover how Sovereign Network Group continues to improve and evolve tenant engagement.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJames, Taylor Sovereign Network Group \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tLearning from Outside the Sector: Why Culture Matters (PM2)\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tExplore the critical role of culture in fostering meaningful engagement and how an "out of sector" perspective can positively impact on this.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLynne Pitwood, Bernicia Homes\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTenant Engagement In Complaints Resolution (PM3)\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tObtain insight and ideas that will help your organisation effectively harness the power of tenant engagement in complaints\r\n\t\t\t\r\n\t\t\tDave Simmons and John Goodwin\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tUnlocking the Power of Scrutiny: Mastering the Art of Effective Oversight (PM4)\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDiscover how to turn scrutiny into a powerful tool for driving positive change! In this dynamic workshop, we’ll explore what excellence in scrutiny truly looks like and how you can leverage it to achieve impactful results\r\n\t\t\t\r\n\t\t\tEmma Gilpin and Tonia Punter-Ojong, Tpas\r\n\t\t\r\n\t\r\n\r\n\r\n4PM Conference Close\r\n \r\n\r\n\r\nWhy Attend?\r\n\r\n\r\n\tLearn from Experts: Hear from sector expects and experienced practitioners.\r\n\tPractical Sessions: Choose breakout sessions tailored to your interests and challenges.\r\n\tNetworking Opportunities: Meet other professionals passionate about tenant engagement.\r\n\r\n\r\n\r\n\r\n\r\nCost\r\n\r\nMember rate of £249\r\n\r\nNon-member price is £310\r\n\r\n(plus VAT)\r\n\r\n\r\nAbout the Hotel\r\n\r\nWe have some rooms on hold at the hotel for the night before the conference - 17th March. This is at a special rate of £119 B&B.  Please click here to book your places.  This rate is valid until Thursday 6th March 2025.\r\n\r\nThere is plenty of free parking at the hotel.\r\n\r\nThe hotel is 5 miles from Nottingham Train Station. It is very close to junction 26 on the M1 motorway.\r\n\r\nThe Belfry Nottingham has some fabulous leisure facilities for you to take advantage of, there is a pool, spa and gym!\r\n\r\n\r\nExhibitiors\r\n\r\nDuring the Conference, there will be time for you to chat to our Exhibitors about the work they are doing, we are delighted to be joined by:\r\n\r\nStop Social Housing Stigma\r\n\r\nHealthy Homes\r\n\r\nTPTracker\r\n\r\nGarden Organic\r\n\r\nLGBTQ+ Housing Pledge - Stonewall Housing\r\n\r\nIf you would like to showcase your organisation at our Conference Exhibition, please do get in touch.  Email lisa.holt@tpas.org.uk.  More info can be found here\r\n\r\n\r\nFurther information\r\n\r\nIf you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email lisa.holt@tpas.org.uk", "start_date_time": "2025-03-18 09:00:00", "end_date_time": "2025-03-18 16:00:00", "location": "The Nottingham Belfry Hotel, Off Mellors Way, Woodhouse Way, Nottingham, Nottinghamshire, NG8 6PY", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2024-09-09 15:58:45", "event_modified_date": "2025-03-12 10:33:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1020" }, "event_165": { "event_id": 1049, "name": "Strategic Thinking & Working: A Guide for Tenants", "description": "More and more tenants\/customers\/residents are being asked to think and operate strategically in their engagement roles which is great news. But, what does this actually mean and how do you do it?! \r\n\r\n\r\nFurther details\r\n\r\nThis session considers what 'strategic' means and what skills are needed to be a strategic thinker and communicator.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-03-13 10:00:00", "end_date_time": "2025-03-13 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-26 16:23:04", "event_modified_date": "2024-11-26 16:23:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1049" }, "event_166": { "event_id": 1084, "name": "Tpas Annual General Meeting", "description": "Join us at the Tpas AGM.\r\n\r\nWe are pleased to invite all members to the Annual General Meeting.  This will take place virtually on Wednesday 12th March 2025 at 12.00pm.\r\n\r\nThe Tpas AGM is a member only event that offers a time to hear what Tpas has being doing during the last 12 months as well as looking forward to the year ahead and how we can continue to support our members.\r\n\r\n\r\nAgenda\r\n\r\n \r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tNo\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome (verbal)\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChair’s Report (verbal)\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMinutes of AGM 8th March 2024\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t4.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tApologies (verbal)\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t5.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Annual Accounts 2023\/24. \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t6.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Governance Update (verbal). \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t7.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChief Executive and Senior Leadership Report (verbal)\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t8.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing remarks and meeting close (verbal)\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-03-12 12:00:00", "end_date_time": "2025-03-12 12:45:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-02-06 17:05:34", "event_modified_date": "2025-02-24 15:50:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1084" }, "event_167": { "event_id": 971, "name": "Meeting & Committee Skills", "description": "A popular course that offers advice and tips on how to achieve productive meetings that are chaired well and make a difference.  It will help you to focus on the issues in hand, make use of your valuable time, deal with different personalities and achieve results.  It will also help you understand the roles and expectations of committee members.\r\n\r\n\r\nWhat you can expect to learn:\r\n\r\n\r\n\tThink about the reasons for and purpose of your meetings\r\n\tIdentify the things that make meetings work and those that make them a waste of time\r\n\tExplore basic communication and team working skills that make meetings effective\r\n\tPractice ways of dealing with 'difficult' people\r\n\tDiscuss how to produce a good agenda and useful minutes\r\n\tConsider ways to make meetings more interesting and effective and encourage others to attend\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee member\r\n\r\n\r\n\r\nAudience:\r\n\r\nThis is great for residents and community representatives who want the meetings they attend to achieve results.  It is also an excellent refresher course for thos who would like to develop their skills as well as a good introduction for new staff.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say:\r\n\r\n\r\nI found all aspects of the course beneficial, there was an abundance of invaluable information\r\n\r\nI now know how to use other people's skills and how to manage myself in meetings\r\n", "start_date_time": "2025-03-11 10:00:00", "end_date_time": "2025-03-11 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:14:58", "event_modified_date": "2024-11-26 16:00:28", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/971" }, "event_168": { "event_id": 1034, "name": "Tpas Measuring Engagement Club Meet Up (Free)", "description": "Join our online meet up sessions with guest speakers and facilitated themed roundtables.\r\n\r\nOur meetup up will take place on 10th March 2025 at 11am.\r\n\r\nAGENDA\r\n\r\nFor the first club meeting of 2025 we have Gary Sneddon of Engageme as a guest speaker. Engageme is a new platform that looks at measuring and tracking compliance in areas such as tenant satisfaction measures and helps in developing your approaches to inclusivity and understanding tenant need.\r\n\r\n\r\n\r\nWhy a Measuring Engagement Club?\r\n\r\nOne of ongoing challenges when comes to engagement is measuring its impact and value, specifically\r\n\r\n\r\n\tHow do we show our engagement methods are working for tenants?\r\n\tHow do we capture what difference it has made?\r\n\tHow do we demonstrate we are meeting the regulatory requirements?\r\n\tHow do we know if our engagement strategy is delivering the planned organisational outcomes?\r\n\r\n\r\nWith the new regulatory era upon us, it’s likely all the above are going to be even bigger issues going forward!\r\n\r\nThe Club provides a collaborative space for members to focus exclusively on measuring engagement, exploring issues such as\r\n\r\n\r\n\tWhat methods are being used now? Do they work?\r\n\tWhat else is out there? What can be learnt from other sectors about capturing value?\r\n\tHow will the engagement TSM’s impact on our approach?\r\n\tHow can engagement practitioners work effectively with insight\/data teams and systems?\r\n\r\n\r\nOther meet ups will take place on\r\n\r\n15th September 2025\r\n\r\nFurther Information\r\n\r\nThe club has its own Tpas Connect Group specifically for measuring engagement issues and conversations. The group will be for staff only and we will be looking to attract both engagement staff and insight\/data staff, so we get a have a wide range of views and experiences.\r\n\r\nEmail your details to info@tpas.org.uk and we will invite you to join the online networking group.\r\n\r\n ", "start_date_time": "2025-03-10 11:00:00", "end_date_time": "2025-03-10 13:00:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/training-and-events", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-11-05 15:00:27", "event_modified_date": "2025-03-06 08:06:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1034" }, "event_169": { "event_id": 1048, "name": "Using Behavioural Insights to Increase Involvement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging involvement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their involvement.\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of involved tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share findings from Tpas Trailblazer Project: 'The Engagement Maximiser'.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into being involved with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 9.30am until 1pm on both days.\r\n\r\nPlease Note: Participants need to attend both days to complete the course.  The timings for the course will be 9.30am until 1pm on each day..\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-03-04 09:30:00", "end_date_time": "2025-03-05 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-26 15:54:41", "event_modified_date": "2024-11-26 15:54:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1048" }, "event_170": { "event_id": 973, "name": "Digital Engagement & Social Media", "description": "Find out how to use social media and digital technology to get your point heard and influence others.\r\n\r\n\r\nFurther Details\r\n\r\nThis workshop is ideal for people who are new to the world of tablets and Twitter, androids and Instagram, and want to understand how they can communicate effectively using Information Technology. It is also designed for people who have got the hang of social media and their mobile phone’s potential, and who want to use those tools to influence other people.\r\n\r\n\r\nAudience\r\n\r\nA great course to help you find out how get your voice heard with their landlord, on local and national issues and who want to instigate change locally in the community.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tExplore the scope of digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tFind out how to work collaboratively online\r\n\tConsider how best to communicate with your landlord using information technology\r\n\tExamine practical examples of how digital technology and social media is currently used in resident engagement\r\n\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will feel inspired, enthusiastic and confident and ready to use new technology to help you get your voice heard.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say\r\n\r\n\r\n‘The digital engagement training was great, it has gave me confidence I didn’t have using my tablet. Everyone was able to learn different things of one another, which worked really well. I’m so glad I decided to come onto the course’\r\n", "start_date_time": "2025-02-26 10:00:00", "end_date_time": "2025-02-26 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:17:33", "event_modified_date": "2025-01-28 11:06:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/973" }, "event_171": { "event_id": 1073, "name": "Tpas Housing Summit - Focus on Co-Creation (Free)", "description": "Tpas Housing Summits 2025\r\n\r\nDue to the success of our Housing Summits, we are delighted to be holding 2 more in 2025!\r\n\r\nOur Summits give our members the space and time to explore the big issues in the Housing and Engagement world, bringing you speakers, good practice exchanges, and lively debates.\r\n\r\nThe Summits are free for members, and you can stay for all whole summit or simply drop into the sessions that interests you.\r\n\r\nDetails of our 2025 Summits are below (detailed programmes will be published nearer the time)\r\n\r\n25th February 2025 - Co-Creation Summit\r\n\r\n24th September 2025 - Rewards and Incentive Summit\r\n\r\nAGENDA\r\n\r\nThe event will be online and will be chaired over 3 sessions by Tpas Policy and Insight Manager Caritas Charles.\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am - 11.20am \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHear from Lizzie Brown of Greatwell homes about how they are putting Co-creation and Collaboration at the heart of all they do. \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30am – 12.10pm \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDanny Sherwood from Co-Create talks co-creation and all you need to know about it Theory and Practice.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.10pm – 1.00pm \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRachel Edwards Co-creation and Engagement lead at Platform will tell us how co-creation is help to change the culture at their provider \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2025-02-25 10:30:00", "end_date_time": "2025-02-25 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-12-04 12:20:31", "event_modified_date": "2025-02-22 07:51:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1073" }, "event_172": { "event_id": 1037, "name": "End Furniture Poverty\u2019 - how can you get involved? (Free)", "description": "Join us for this one hour webinar with ‘End Furniture Poverty’ who will update you on their campaigning work, the issue of Furniture Poverty, what support is out there and what we can all do to help increase that support.\r\n\r\nWhat the webinar will cover\r\n\r\nIn the session you’ll hear all about End Furniture Poverty - who they are and what they do.\r\n\r\nLearn what Furniture Poverty is, what the broad solutions are to Furniture Poverty with a focus on furnished tenancies, and how to access essential furniture items.\r\n\r\nClaire will also be updating you on their Parliamentary work to ensure MPs understand the issue of Furniture Poverty and possible legislative changes to help thousands of social housing tenants access the essential items they need.\r\n\r\nShe also wants to hear your views and experiences to bring tenant voices to the fore of their campaigning work.\r\n\r\nAbout End Furniture Poverty\r\n\r\nEnd Furniture Poverty is the campaigning arm of FRC Group, a group of charities and social businesses.\r\n\r\nTheir role is to raise awareness of the issue of furniture poverty, to carry out research into possible solutions, and campaign for change to help people to access the essential furniture items they need to lead a safe and secure life.\r\n\r\nEnd Furniture Poverty work with local authorities and housing associations across the UK, encouraging them to provide adequately funded local welfare assistance schemes and furnished tenancy programmes, promoting the use of preloved furniture where we can to help their budgets to stretch further. They also provide advice and guidance to help people find essential furniture items.\r\n\r\n\r\nThis one hour webinar will be delivered by Claire Donovan, Head of Policy Research & Campaigns\r\n\r\nFor further information on End Furniture Poverty, visit their website\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-02-12 11:00:00", "end_date_time": "2025-02-12 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-11-14 17:04:32", "event_modified_date": "2024-11-14 17:10:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1037" }, "event_173": { "event_id": 1021, "name": "Meeting Current Expectations in Complaint Handling", "description": "Join Dave Simmons and John Goodwin for this new training session about Complaints Handling.\r\n\r\nExpectations around complaint handling have changed a great deal over the last few years. Landlord are under increased scrutiny from both The Regulation of Social Housing and the Housing Ombudsmman Sergvice to deliver an efficient and fair complaint handling service, with standards being set hight than ever before. This workshop will provide context on the evolving complaint handling landscape and will discuss the important factors and considerations for managing complaints fairly and appropriately.\r\n\r\n\r\nWho should attend?\r\n\r\nThe training day is aimed at residents and landlords involved in the management, scrutiny or oversight of social housing complaints.\r\n\r\n\r\nLearning outcomes\r\n\r\nThe trainers will discuss:\r\n\r\n\r\n\tThe expected standards for good complaints handling and how to meet them in line with the Ombudsman's Complaints Handling Code\r\n\tHow the complaint handling climate has changed, with reference to the latest expectations and approaches for the Housing Ombudsman and the Regulator of Social Housing\r\n\tCurrent themes and areas of focus of the Ombudsman's decisions and thematic reports and how approaches to complaints should be adapted to meet these changing expectations\r\n\tKey tips for avoiding, resolving and reviewing complaints effectively as well as common pitfalls and challenges in complaints handling\r\n\tHow residents and play an effective role in ensuring an effective complaint handling service and culture\r\n\tThe importance of quality written responses - this will include reviewing some example Stage 1 and Stage 2 responses\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-02-11 10:00:00", "end_date_time": "2025-02-11 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-09-11 13:27:52", "event_modified_date": "2025-02-06 09:14:28", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1021" }, "event_174": { "event_id": 1044, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-02-10 10:00:00", "end_date_time": "2025-02-10 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-26 15:38:55", "event_modified_date": "2024-11-27 10:14:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1044" }, "event_175": { "event_id": 1081, "name": "Is There a Seat at the Table? Ethnic Minority Voices in Tenant Engagement (Free)", "description": "Join Our Exclusive Webinar: Launch of the Groundbreaking Report "Is There a Seat at the Table? Ethnic Minority Voices in Tenant Engagement"\r\n\r\n\r\nDate: Thursday, 6th February 2025\r\nTime: 11:00 AM - 12:30 PM\r\nPlatform: Online via Zoom\r\n\r\nBe part of an essential conversation about inclusion, representation, and equity in the social housing sector.\r\n\r\nTpas, in collaboration with the UK Collaborative Centre for Housing Evidence (CaCHE), is hosting an exclusive webinar to launch our groundbreaking new report, “Is There a Seat at the Table? Ethnic Minority Voices in Tenant Engagement.”\r\n\r\nThis is your opportunity to hear directly from the report’s authors about the urgent need to ensure ethnic minority tenants have a genuine voice in shaping housing policies and services. The event will be chaired by Aasia Nisar, Tpas board member, bringing her expertise and passion for meaningful engagement to this important discussion.\r\n\r\n\r\nWebinar Agenda\r\n\r\n1. Welcome & Introduction (10 minutes)\r\nChair: Aasia Nisar, Tpas Board Member\r\n\r\n\r\n\t\r\n\tPurpose of the webinar and collaboration highlights.\r\n\t\r\n\r\n\r\n2. Report Overview (45 minutes)\r\nPresenters: Kai Jackson, Louise Holt, Dr. Gareth Young\r\n\r\n\r\n\t\r\n\tKey findings and actionable steps from the T.A.B.L.E. framework.\r\n\t\r\n\r\n\r\n3. Discussion and Q&A (30 minutes)\r\n\r\n\r\n\t\r\n\tAsk questions, share ideas, and discuss solutions with the expert panel.\r\n\t\r\n\r\n\r\n4. Closing Remarks & Call to Action (5 minutes)\r\nChair: Aasia Nisar\r\n\r\n\r\n\t\r\n\tKey takeaways, resources, and upcoming events.\r\n\t\r\n\r\n\r\nWhy You Should Attend\r\n\r\n\r\n\tDiscover Key Insights from the report that reveal the systemic barriers preventing ethnic minority voices from being heard in social housing engagement.\r\n\tHear from the report's lead author, Kai Jackson, who will present the findings and recommendations.\r\n\tLearn Practical Solutions to create more inclusive tenant engagement strategies, including the innovative T.A.B.L.E. framework introduced in the report.\r\n\tJoin the Conversation: Participate in the Q&A session to share your thoughts and ideas on improving tenant engagement practices.\r\n\r\n\r\n\r\nWho Should Attend?\r\n\r\nThis webinar is essential for:\r\n\r\n\r\n\tSocial housing providers looking to improve their tenant engagement strategies.\r\n\tTenant engagement professionals keen to learn best practices for inclusivity.\r\n\tTenants and community representatives interested in having their voices heard.\r\n\tPolicy-makers and researchers working on housing and equality initiatives.\r\n\r\n\r\n\r\nBook Your Place Now!\r\n\r\nDon't miss out on this important discussion. Secure your spot today and join us in making meaningful changes to tenant engagement practices.\r\n\r\n\r\nDownload the report\r\n\r\nThe full report, “Is There a Seat at the Table? Ethnic Minority Voices in Tenant Engagement,” is available for download now.\r\n\r\nClick here to download your copy.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions, please email Lisa Holt on lisa.holt@tpas.org.uk\r\n\r\n\r\n ", "start_date_time": "2025-02-06 11:00:00", "end_date_time": "2025-02-06 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-01-15 13:38:54", "event_modified_date": "2025-02-03 16:02:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1081" }, "event_176": { "event_id": 1042, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-02-04 10:00:00", "end_date_time": "2025-02-04 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-26 15:22:35", "event_modified_date": "2024-11-26 15:22:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1042" }, "event_177": { "event_id": 945, "name": "Recruiting for Scrutiny", "description": "We all know that its people who make scrutiny successful so recruiting the right customers\/tenants\/residents  is an absolute must.\r\n\r\n\r\nFurther Details\r\n\r\nBut where do you start? Who are you looking for? How do you get them interested? How do you know if they’re right for the job? So many questions……But don’t let it give you a headache, just get yourself on this practical course and let us guide you effortlessly through the whole process!\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tIdentifying what makes a great scrutiny team\r\n\tHow to run a successful scrutiny recruitment campaign\r\n\tExamine the different approaches to selecting scrutineers from interviews, assessment days to informal café chats\r\n\tExploring appropriate support and retention strategies\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course is aimed at staff\/customers who are involved with recruiting and supporting scrutiny group members \r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-01-31 10:00:00", "end_date_time": "2025-01-31 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-27 15:22:46", "event_modified_date": "2024-12-10 14:20:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/945" }, "event_178": { "event_id": 1077, "name": "Tpas and the Healthy Homes Hub - Warm Rents Project- get involved", "description": "Tpas is excited to partner with The Healthy Homes Hub on the innovative Warm Rents Project, and we’d love your input!\r\n\r\nJoin us for this webinar to share your thoughts on how we can encourage more tenants from selected landlords to participate in Phase 2 of this pioneering initiative.\r\n\r\nWe’re particularly keen to hear from you about:\r\n\r\n• Messaging that reassures tenants before, during, and after the project.\r\n• What would motivate you to sign up for such a pilot.\r\n\r\nWhat is Warm Rents?\r\nThe Warm Rents project, powered by Switchee, ensures a minimum indoor temperature in social housing, aiming to:\r\n• Improve health outcomes and mental wellbeing.\r\n• Enhance housing quality.\r\n• Promote energy efficiency in homes.\r\n\r\nThis unique approach funds heating up to 18°C during the day and 16°C at night, over a set period in time, with Year 1 involving 130 homes and Year 2 scaling to 250 homes.\r\n\r\nWhy Warm Rents Matters:\r\n• Data shows 10% of social housing residents keep indoor temperatures dangerously low (8–11°C), leading to severe health and housing issues.\r\n• Inspired by successful Swedish models, this initiative could help eliminate fuel poverty, reduce damp and mould, and create a path for UK landlords to align energy efficiency upgrades with cost savings.\r\n• Ultimately, it aims to enhance residents’ lives, improve housing standards, and support Net Zero goals.\r\n\r\nPlease note: This is not an offer to all tenants to be a part of this pilot. Landlords participating in the pilot will work directly with their tenants, but your feedback on how to shape this program is vital.\r\n\r\nWe hope you can join us and help shape the future of social housing!\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-01-23 13:30:00", "end_date_time": "2025-01-23 14:45:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2025-01-06 17:07:49", "event_modified_date": "2025-01-16 14:58:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1077" }, "event_179": { "event_id": 1026, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 22nd January, 11am - 1pm.\r\n\r\nAGENDA\r\n\r\nNational Scrutiny Club Regulator Special\r\n\r\nThe first meeting of 2025 is a special with our friends at the Regulator at Social Housing. Join us as they go through the findings from the first ever annual TSMs report and discover what trends might be appearing and what it all means for the sector. It’s a meeting any scrutineer wouldn’t want to miss, so sign up today !\r\n\r\nOther dates for your diary!\r\n\r\n30th April 2025\r\n\r\n2nd July 2025\r\n\r\n12th November 2025\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-01-22 11:00:00", "end_date_time": "2025-01-22 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-11-05 10:45:23", "event_modified_date": "2025-01-16 09:50:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1026" }, "event_180": { "event_id": 914, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Tuesday 21st January 2025 at 11am.\r\n\r\n'Ask the Regulator Special'\r\n\r\nKick off 2025 by joining our first Local Authority & ALMO Member Meet-Up of the year! This “Ask the Regulator Special” is a unique opportunity to engage in an open and honest Q&A session with the regulator, providing clarity on the key issues and challenges facing the sector.\r\n\r\nThe meet-up will be facilitated by Dr. Dave McKenna, whose engaging and interactive style will ensure a lively, productive discussion and that all your questions are heard. Whether you’re seeking clarity on compliance or practical guidance on what the regulator expects from Local Authorities and ALMOs in the months ahead, this is the perfect forum to get the answers you need.\r\n\r\nWhy You Should Attend\r\n• Ask your questions directly to the regulator\r\n• Get up-to-date insights on regulatory expectations\r\n• Network with other Local Authority and ALMO members\r\n\r\nThe first part of the session will be an opportunity to hear from, and put questions to, the regulator. Following this, small group networking sessions will allow participants to discuss what they have heard and identify practical advice they can take back to their organisations and top tips that can be shared more widely. A final open session will give participants the opportunity to share any final thoughts with the whole group or raise any other issues.\r\n\r\n\r\nYou can read the report from a recent session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n24th April\r\n\r\n16th July\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2025-01-21 11:00:00", "end_date_time": "2025-01-21 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-06 17:36:58", "event_modified_date": "2025-01-15 17:05:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/914" }, "event_181": { "event_id": 988, "name": "Running a Successful Residents Association", "description": "Are you looking to set up or do you already run a group? Do you want to review the key knowledge and skills needed to get a group up and keep it running?\r\n\r\n\r\nFurther details\r\n\r\nThis course will look at how you develop firm foundations for your group. We will cover working as a team, involving others and the important skills of setting aims, objectives and action planning with your group. You will have a chance to practise meetings skills and how to run successful meetings.\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for anyone looking to set up or already runs a group or Residents Association.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tUnderstand ways of developing a team work approach\r\n\tLearn the purpose of a constitution, terms of reference or other governing documents\r\n\tUnderstand how key officer roles in an association can help get things done\r\n\tDiscover how to set up, manage and record a group meeting\r\n\tBe able to develop an action plan for your group\r\n\r\n\r\n\r\nBy completing the course you will:\r\n\r\nHave knowledge, confidence and skills to set up and run a successful group.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nVery interesting course. Trainer was insightful and kept delegates engaged at all times.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-01-21 10:00:00", "end_date_time": "2025-01-21 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:36:54", "event_modified_date": "2024-11-26 10:34:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/988" }, "event_182": { "event_id": 1033, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2025-01-16 14:00:00", "end_date_time": "2025-01-16 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-11-05 12:51:15", "event_modified_date": "2025-01-08 16:40:11", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1033" }, "event_183": { "event_id": 1039, "name": "Resident Engagement & Building Safety", "description": "A unique course to ensure you put residents at the heart of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of building safety, this unique training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\nWorkshop 1: The Landscape for Resident Engagement in Building Safety\r\n\r\n\r\n\tBuilding safety and resident engagement - what are we actually trying to achieve?\r\n\tCurrent legal requirements - an examination of regulators' expectations\r\n\tThe fole of resident engagement in building safety\r\n\r\n\r\nWorkshop 2: Sharing and Exploring Good Practice\r\n\r\n\r\n\tExploring established good practice in resident engagement on building safety\r\n\tExamining emerging ideas that could become leading practice in resident engagement on building safety\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nExcellent course, well delivered with plenty of discussion. Thank you\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2025-01-16 10:00:00", "end_date_time": "2025-01-16 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-26 10:31:36", "event_modified_date": "2024-11-26 10:32:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1039" }, "event_184": { "event_id": 1036, "name": "Webinar: Housing Ombudsman - Annual Complaints Review Webinar (Free)", "description": "Join our webinar in partnership with the Housing Ombudsman.\r\n\r\n\r\nHousing Ombudsman - Annual Complaints Review Webinar\r\n\r\nWe are delighted to announce that the Housing Ombudsman will be running this free webinar exclusively for Tpas members on Wednesday 15th January 2025 at 11am.\r\n\r\n\r\nThe Housing Ombudsman’s Annual Complaints Review was released in November 2024.\r\n\r\nThe Housing Ombudsman has published its Annual Complaints Review 2023-24, revealing it made 21,740 interventions to put things right for residents, ranging from doing repairs to paying compensation and improving practices – a 329% increase.\r\n\r\nIt has also published 271 landlord performance reports and written to 126 landlords where failings were found in 75% or more of its decisions – compared to just 25 landlords last year. Tables of those landlords are published in 5 size groups, ranging from landlords with fewer than 100 homes to more than 50,000.\r\n\r\n\r\nJoin this webinar hosted by The Housing Ombudsman Service to discuss the key headlines from the Review. \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2025-01-15 11:00:00", "end_date_time": "2025-01-15 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-11-12 17:30:41", "event_modified_date": "2024-11-12 17:31:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1036" }, "event_185": { "event_id": 1038, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members.  This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence. \r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tEffective communication\r\n\tQuestioning and listening techniques\r\n\tSkills for influencing others\r\n\tThe impact of non-verbal communication\r\n\tTechniques for being assertive\r\n\tUsing language that helps you get your point across\r\n\tPresenting facts clearly\r\n\tUsing your learning to making your point clearly in meetings\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills.  It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\n\r\nWhay People Say\r\n\r\n\r\nI enjoyed the course very much and the trainer knew her craft\r\n\r\nI found the course very interesting and informative.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-01-14 10:00:00", "end_date_time": "2025-01-14 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-11-26 10:25:38", "event_modified_date": "2024-11-26 10:25:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1038" }, "event_186": { "event_id": 992, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2025-01-08 10:00:00", "end_date_time": "2025-01-08 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:40:35", "event_modified_date": "2025-01-03 15:15:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/992" }, "event_187": { "event_id": 1076, "name": "Consultation Session with the Ministry of Housing, Communities, and Local Government", "description": "Join Our Exclusive Consultation Session with the Ministry of Housing, Communities, and Local Government.\r\n\r\nThis session is for our tenant members.\r\n\r\nDate: Wednesday, 18th December\r\nTime: 12:00 PM – 2:00 PM\r\n\r\nDon't miss this unique opportunity to engage with the Ministry of Housing, Communities, and Local Government on two critical consultations that could shape the future of social housing policies.\r\n\r\nWhat’s on the agenda?\r\n\r\n1. Social Housing Rents – 12-1pm\r\n\r\n\r\n\tSettlement Duration: Should the next rent settlement last 5 years, 10 years, or be a rolling 5-year settlement?\r\n\tAffordability vs. Investment: Does the proposed increase strike the right balance?\r\n\tTenant Impact: How will this policy affect affordability and housing investment?\r\n\r\n\r\n2. Right to Buy 1pm-2pm\r\n\r\n\r\n\tEligibility Period: What’s the ideal duration of tenancy before tenants can purchase their homes?\r\n\tRental Rights: Should buyers under Right to Buy be allowed to rent out their properties?\r\n\tNew Build Exemptions: Should newly built homes be excluded from this scheme?\r\n\tWhy Attend?\r\n\tGain firsthand insights into the government’s proposals.\r\n\tShare your views and ensure your voice is heard.\r\n\tConnect with fellow members on issues the issues that matter\r\n\r\n\r\nBook your place here and contribute to shaping policies that directly impact tenants, landlords, and the future of housing.\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2024-12-18 12:00:00", "end_date_time": "2024-12-18 14:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-12-11 07:54:18", "event_modified_date": "2024-12-11 11:53:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1076" }, "event_188": { "event_id": 1015, "name": "Making the Most of Microsoft Teams for your Tenant Panels (Free for Tpas members)", "description": "This session is a follow on from the Introduction to Teams or for people who have groups\/panels already set up as a Team who want to learn more about how to make the best use of it.\r\n\r\n\r\nFurther Details\r\n\r\nThis free 2 hour session for members will work with staff and tenants who have groups set up on Microsoft Teams to troubleshoot and also expand on the different applications that can be brought to your Team to further increase your collaboration and communication in and out of meetings.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tRecap of Teams features, in and out of meetings and opportunity to share successes\/troubleshoot challenges\r\n\tSharing the main applications that can be brought into your Team with the key features and opportunities for use\r\n", "start_date_time": "2024-12-18 10:00:00", "end_date_time": "2024-12-18 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-08-27 10:18:16", "event_modified_date": "2024-08-27 10:20:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1015" }, "event_189": { "event_id": 990, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-12-02 10:00:00", "end_date_time": "2024-12-02 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:38:44", "event_modified_date": "2024-02-28 17:38:44", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/990" }, "event_190": { "event_id": 1025, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2024-11-27 11:00:00", "end_date_time": "2024-11-27 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-09-24 13:24:56", "event_modified_date": "2024-11-06 08:42:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1025" }, "event_191": { "event_id": 989, "name": "Using Behavioural Insights to Increase Involvement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging involvement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their involvement.\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of involved tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share findings from Tpas Trailblazer Project: 'The Engagement Maximiser'.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into being involved with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 9.30am until 1pm on both days.\r\n\r\nPlease Note: Participants need to attend both days to complete the course.  The timings for the course will be 9.30am until 1pm on each day..\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-11-26 09:30:00", "end_date_time": "2024-11-27 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:37:55", "event_modified_date": "2024-02-28 17:37:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/989" }, "event_192": { "event_id": 985, "name": "Measuring Impact in Tenant & Community Engagement", "description": "This practical course improves the planning of your tenant and community engagement projects to ensure they achieve measurable objectives and how you can track and report on the difference you make. It also explores a range of social value measures including wellbeing valuation, social return on investment and social auditing.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to demonstrate the impact of tenant involvement and community projects is a weak point for many housing providers and voluntary organisations. This essential course equips you with the tools you need to successfully plan and report on your work to managers, governors, volunteers, funders and other stakeholders.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tAdvice on developing clear objectives for projects, groups and approaches that link to your business plan and \/ or priorities\r\n\tImagining what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and common measurement tools\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\n\r\nAudience\r\n\r\nStaff and volunteers who plan and deliver tenant engagement activities and community projects and need to improve the evaluation of their work and report in a way that suits their organisation.\r\n\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like; be able to track your progress, evaluate and report on the value created through your work.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2024-11-13 10:00:00", "end_date_time": "2024-11-13 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:32:48", "event_modified_date": "2024-02-28 17:32:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/985" }, "event_193": { "event_id": 984, "name": "Creating a Positive Engagement Culture", "description": "Engagement must and should have clear outcomes that make a difference to the business. Ensuring that these a planned for and delivered is therefore a key challenge..\r\n\r\n\r\nFurther details\r\n\r\nThis session looks at linking engagement to wider organisational strategic and how it can provide assurance to the main Board (HAs) or Housing Committee (LAs). Overall it will help ensure engagement leads to measurable improvements and changes in service delivery that benefit the customer and the organisation.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-11-07 10:00:00", "end_date_time": "2024-11-07 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:31:37", "event_modified_date": "2024-02-28 17:31:37", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/984" }, "event_194": { "event_id": 913, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Join our LA and ALMO staff member network, set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. The network includes quarterley online meet ups as well as a dedicated online networking group on Tpas connect.\r\n\r\nNext Meet-Up: Wednesday 6th Nov 2024 11am-1pm on Zoom \r\n\r\nAgenda: "Open Space" Special - Bring your own topics!\r\n\r\nThis interactive meetup will be in unconference format to give you a chance to discuss your most pressing issues with colleagues. Using open space technology, you will have a chance to set themes for break out groups before debating and discussing everyone’s hottest topics. As usual there will be a chance to ‘nine-minute-network’ at the start and a section at the end where you can share any questions or comments with the whole group.\r\n\r\nThe session is being led by Tpas Associate, Dr Dave McKenna\r\n\r\n\r\nYou can read the report from our most recent session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nFuture Meet Up Dates \r\n\r\n21st January 2025\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2024-11-06 11:00:00", "end_date_time": "2024-11-06 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-06 17:35:34", "event_modified_date": "2024-10-28 11:40:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/913" }, "event_195": { "event_id": 983, "name": "Scrutiny: Productive Teams and Positive Relationships", "description": "The real success of Scrutiny depends on people, and the relationships they build with staff, the board, councilors and each other. The focus of this course is therefore provide the knowledge and skills scrutineers need to create productive teams and positive relationships.\r\n\r\n\r\nWhat will the course cover?\r\n\r\nScrutineers will be encouraged to reflect on their own learning styles and those of others. They will also explore the power of the team, and how to forge productive relationships within a scrutiny context.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tUnderstanding what makes a good scrutiny group.\r\n\tIdentifying individual styles within groups\r\n\tUnderstanding group dynamics\r\n\tStaff \/Board\/ Scrutineer relationships.\r\n\tUse of group skills in project planning.\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course would be of use to people at all levels of their scrutiny journey\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-11-05 10:00:00", "end_date_time": "2024-11-05 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:30:43", "event_modified_date": "2024-10-25 08:36:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/983" }, "event_196": { "event_id": 981, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-10-29 10:00:00", "end_date_time": "2024-10-29 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:27:52", "event_modified_date": "2024-02-28 17:27:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/981" }, "event_197": { "event_id": 1013, "name": "Introduction to Microsoft Teams (Free for Tpas Members)", "description": "This session will explain the basics of how to utilise Microsoft Teams for your resident panels moving from using it for meetings, to seeing how setting your group up as a team can really improve the way you communicate and collaborate in and out of meetings.\r\n\r\n\r\nFurther Details\r\n\r\nTenants involved in formal opportunities give a hige amount of time and energy to contribute to meetings that can be as regular as monthly - be that via taking part in scrutiny or other governance oversight panels\/committees or within mor community and local based groups. We are used to using Teams to facilitate online meetings, helping to remove barriers to engagement, but many organisations and groups are only scratching the surface of its capability.\r\n\r\nThis free 2 hour session for members will provide information for tenants and staff about the opportunities using teams as part of the wider Microsoft 365 offer can provide and talk you through the logistics of setting a team up to make this possible.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tExplaining Microsoft 365 and Teams role within it\r\n\tSharing information about using Team's features, in and out of meetings\r\n\tSharing the Opportunities that are created by setting up groups as a Team in Teams\r\n\tTalking through be basics of getting your group set up\r\n", "start_date_time": "2024-10-25 10:00:00", "end_date_time": "2024-10-25 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-08-27 10:10:59", "event_modified_date": "2024-08-27 10:12:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1013" }, "event_198": { "event_id": 910, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 23rd October 2024, 6pm - 8pm\r\n\r\nAGENDA\r\n\r\nIs it all about the grade ?\r\n\r\nWith regulatory gradings starting to pour in should we be fixed on the achieving that C1 grade or is it a more complicated story. In this very interactive Scrutiny Club session join Policy Manager Caritas as we look at the themes emerging from regulatory judgements and how Scrutiny can play a role in tackling these issues.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nTBC\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2024-10-23 18:00:00", "end_date_time": "2024-10-23 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-06 17:24:17", "event_modified_date": "2024-10-21 07:18:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/910" }, "event_199": { "event_id": 980, "name": "Introduction to Being a Board Member", "description": "This workshop is aimed at tenants and leaseholders of housing associations and ALMO's who are interested in becoming a board member (non executive director).\r\n\r\n\r\nIt aims to provide advice about the riole as well as dispelling some myths about the role of housing association customers on Boards.\r\n\r\nIt will briefly explore:\r\n\r\n\r\n\tThe role of the Board\r\n\tThe legal requirements of Non-Executive Directors - the Fiduciary Duty\r\n\tResidents on boards - the skills and 'lived experience'\r\n\tCode of Conduct for Boards - finding the residents voice\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 12pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-10-22 10:00:00", "end_date_time": "2024-10-22 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:26:33", "event_modified_date": "2024-02-28 17:26:33", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/980" }, "event_200": { "event_id": 1019, "name": "#InvolvementWeek24 - Measuring Engagement Club plus IMPACTATHON", "description": "Join us for #InvolvementWeek24\r\n\r\nMeasuring Engagement Club plus the Tpas Impactathon \r\n\r\nJoin this free on line session as we wrap up involvement week with a big focus on engagement impact!\r\n\r\nThe first part will see us open up our Measuring Engagement Club to all with Caritas Charles exploring the emerging trends from the recent regulatory judgements ,followed by L&Q as they share the key take aways from their recent report " A Partnership of Equals." There will also be time for discussion and questions. \r\n\r\nThe second part of the session is our impactathon slot. Hosted by Tpas Louise, this is all about celebrating the impact engagement is having across the country. People will be invited to share their stories of engagement impact and there will also be time to look other examples of impact shared with Tpas through social media and our member spotlights!\r\n\r\n \r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem                                                         \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am-10.35am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and session overview \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Holt\r\n\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.35am- 11.45am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPart 1: Measuring Engagement\r\n\r\n\t\t\t\r\n\t\t\t\tUpdate on regulatory judgements and issues emerging (30 mins)\r\n\t\t\t\tL & Q – Guest Landlord Presentation featuring their Partnership of Equals Report (20 mins)\r\n\t\t\t\tQuestions and Group Discussion (20 mins)\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\r\n\t\t\tCaritas Charles Tpas\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.45am-12.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPart 2: Impactathon\r\n\r\n\t\t\t\r\n\t\t\t\t“Open Mic” spot to share impact \r\n\t\t\t\tSocial Media Shout Outs\r\n\t\t\t\tTpas Spotlight Snippets\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Holt\r\n\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nIf you’d like to take part in our Impactathon and highlight the great work you are doing, please email lisa.holt@tpas.org.uk\r\n \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be hosting this session on Zoom  - a link will be sent to you if you have booked on this event.\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2024-10-18 10:30:00", "end_date_time": "2024-10-18 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-09-05 07:41:26", "event_modified_date": "2024-10-17 16:32:25", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1019" }, "event_201": { "event_id": 1018, "name": "#InvolvementWeek24 - Discussion Session: Tenant Involvement in the world of Governance", "description": "Decision Makers Day - Free Bookable Online Session\r\n\r\nWhether its Tenant Board Members or Tenants who are part of a Shadow or Strategic Board, today is all about spotlighting those who are making their voices heard as part of their Landlords Governance structure.\r\n\r\nSo why not join our free online Discussion Session: Tenant Involvement in the world of Governance - Where is at and where should it be?  \r\n\r\nAgenda\r\n\r\n \r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.00pm-1.05pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome and Introductions – Tpas Louise \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.00pm-1.20pm \r\n\r\n\t\t\t1.20pm-1.40pm\r\n\r\n\t\t\t1.40pm-1.50pm \r\n\r\n\t\t\t1.50pm- 2.10pm \r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\r\n\t\t\t2.10pm-2.20pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAmanda Palmer, Aspire Customer Board Member\r\n\r\n\t\t\tJacquie Smith, CHS Tenant Board Member  \r\n\r\n\t\t\tQuestions \r\n\r\n\t\t\tDiscussion Groups - Tenant Involvement in the world of Governance - Where is at and where should it be?  \r\n\r\n\t\t\tFeedback from Groups\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.20pm-2.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing remarks \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-10-17 13:00:00", "end_date_time": "2024-10-17 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-09-05 07:26:23", "event_modified_date": "2024-10-07 11:39:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1018" }, "event_202": { "event_id": 926, "name": "National Tenant Scrutiny Conference 2024", "description": "This event is now sold out!\r\n\r\nIf you would like to join the waiting list in case of cancellations please E mail us at info@tpas.org.uk\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\nJoin us for the only national conference dedicated to Tenant, Resident, and Customer-led scrutiny on Wednesday, October 16th, 2024, at Loughborough University Conference Centre!\r\n\r\nThis is your chance to connect with leading experts, engage in hands-on workshops, and be part of a unique learning experience. Whether you’re a tenant or a staff member this event is designed to inspire collaboration, foster connections, and share best practices in scrutiny.\r\n\r\nDon’t miss out on this incredible opportunity, secure your spot today, and we’ll see you there!\r\n\r\nConference Programme\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t9.00am             ARRIVALS AND REGISTRATION \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.00am          WELCOME AND CONFERENCE OVERVIEW- Louise Holt, Tpas      \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.15am          OPENING KEY NOTE SPEAKERS\r\n\r\n\t\t\tRegulator of Social Housing - Jack Smith, Assistant Director Assessment and Tenant Engagement.\r\n\r\n\t\t\t  \r\n\r\n\t\t\tAndy Fry OBE– Scrutiny Expert and Former Chief Executive of the Centre for Governance and Scrutiny \r\n\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am          BREAK \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30am          SCRUTINY WORKSHOPS\r\n\r\n\t\t\tAM1: Delivering Scrutiny Excellence: This session will share Southern Housing's Scrutiny journey with you, as together with Tpas Consultancy Manager, Gill Mclaren, they look to take their Scrutiny to the next level with Tpas's brand new Scrutiny Quality Mark.\r\n\r\n\t\t\tAM2.  Scrutiny and Social Housing Stigma. Suitable for new or experienced scrutineers – this session looks at how to develop a scrutiny project to stop social housing stigma, including respect and culture. It will explain what scrutiny is and explore some different options to undertake a scrutiny project. It will also examine how scrutiny groups can use the stop the social housing stigma planner (and other tools) to co-design a plan to tackle stigma and ensure actions are taken in your locality.\r\n\r\n\t\t\tAM3 Scrutinising the new Consumer standards: We know that Scrutiny has a huge part to play in the new regulatory world, so join Caritas Charles as he unpicks what this role might be and how Scrutiny can play a major part in ensuring the new consumer standards are met.\r\n\r\n\t\t\tAM4 Good Habits for Effective Scrutineers: Join our favourite Scrutiny Geek Dr Dave McKenna as he shares with you the habits and behaviours we often see present in the most effective scruniteers. How many will you recognise? \r\n\r\n\t\t\tAM5 ChatGPT and Scrutiny –Become a "ChatGPT" ninja as AI expert Ian McLintock (via video link) walks you through all the essentials of ChatGPT so you can use it successfully. Louise Holt (Tpas) will then explore how we can use ChatCPT in the world of Scrutiny, and how it just might be that valuable tool you have been looking for.\r\n\r\n\t\t\tAM6 Doing Scrutiny the Bootcamp way: Join Redkite Community Housing and Sam Goodwin Tpas Associate, as they spotlight their innovative and inclusive approach to Scrutiny. A great chance to gain first hand insight into this alternative Scrutiny method.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm          LUNCH AND NETWORKING \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.45PM           SCRUTINY WORKSHOPS\r\n\r\n\t\t\tPM1. Scrutinising issues that matter now and, in the future: With so many important issues happening in housing how can you ensure scrutiny focusses on what really matters to tenants now and what will matter in the future. Be part of this fast-paced workshop session to explore and identify the big issues you need to be scrutinising. With David Lloyd Programme Director TPAS Cymru.\r\n\r\n\t\t\tPM2. Practical skills for Scrutiny: Scrutineers know that Scrutiny requires a myriad of skills  including interviewing, report writing and presenting so why not brush up on them with this enagaging workshop facilitated by Tpas's Tonia Punter.\r\n\r\n\t\t\tPM3. RAISE IT: Scrutiny the ForHousing way! Find out how ForHousing have changed their approach to Scrutiny and how their Raise It campaign has helped increase the number of tenants involved in scrutiny.  The session will cover the key changes they have made, how scrutiny exercises have been triggered and the benefits and lessons learned along the way.\r\n\r\n\t\t\tPM4. Governance, Decision Making and Scrutiny: Andy Fry brings his wealth of expertise and knowledge to this session, exploring the importance of linking Scrutiny effectively to decision making and Governance, and how to do it successfully.\r\n\r\n\t\t\tPM5 Scrutiny in Local Authorities - Given the political arena and the unique challenges faced by Local Authorties, how does Tenant led Scrutiny ensure it has a role and makes an impact? Join Caritas Charles (Tpas) as he examines this challenge, and shares some top tips and insight to help Local Authorties tenants maximise the power of scrutiny! \r\n\r\n\t\t\tPM6 Tracking the impact of your Scrutiny: We all know how important Scrutiny is in terms of service improvement and accountability but can we evidence the difference it makes? Sam Goodwin (Tpas Associate) will delve into this issue and provide some useful guidance to help you answer that "So What" question! \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.00pm            BREAK              \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.15pm            SCRUTINY SHOWCASE– Chaired by Dr Dave McKenna\r\n\r\n\t\t\tBack by popular demand, we end our conference with some peer-to-peer learning! Our showcase session puts Tenants, Residents, Customers and Staff on centre stage to share their scrutiny tips, approaches, and success stories with you. A great chance to see what others are doing and celebrate all that is good about scrutiny. We will also have time for some audience participation, so join us in creating a real feel-good vibe to wrap up this year's conference with!\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t4.00pm            Close\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nWho Should Attend?\r\n\r\nThis conference will provide a perfect opportunity for staff, residents, tenants, board members, councillors and anyone else with a passion for scrutiny to come together to learn, network and shape the future of tenant scrutiny.\r\n\r\n\r\nAbout the Venue\r\n\r\nLocated on Loughborough University's campus in the East Midlands, Holywell Park Conference Centre is easily accessible by road, rail and air.   It is located just one mile away from junction 23 of the M1.\r\n\r\nConference venue car parking\r\n\r\nThere is a substantial amount of free secure car parking next to the venue with over 1000 spaces available for vehicles.\r\n\r\nTravelling by Rail\r\n\r\nThe venue is just three miles from Loughborough railway station, a 10 minute cab ride away or 20 minutes on a shuttle bus.\r\n\r\nTravelling from Loughborough railway station to the conference venue\r\nThe centre is within easy reach of Loughborough railway station. The university shuttle bus service Kinchbus Number 7 runs every 10 minutes from the station with a stop located directly next to Holywell Park.\r\nTaxis are available from the station with a journey costing around £8.\r\n\r\nHotels nearby\r\n\r\nThe Burleigh Court is part of the Loughborough University complex, located 0.4miles from the conference centre.\r\n\r\nBurleigh Court, Off Ashby Road, Loughborough University (West Park),Loughborough, LE11 3GR\r\n\r\nWe have a special room rate for Tpas conference attendees.  This is £160 B&B for the night of 15th October 2024.  To book, please use this link to book.   You will need to use the promo code TPAS2024 to get the special rate.\r\n\r\nAlso nearby\r\n\r\nPremier Inn, Southfield Road, Loughborough, LE11 9SA\r\nApprox 2 miles from the venue\r\nTo book\r\n\r\n\r\nFurther information\r\n\r\nIf you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email lisa.holt@tpas.org.uk\r\n\r\n ", "start_date_time": "2024-10-16 09:00:00", "end_date_time": "2024-10-16 16:00:00", "location": "Holywell Park Conference Centre, Loughborough University, Loughborough, Leicestershire, LE11 3TU", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2023-12-11 13:10:12", "event_modified_date": "2024-10-14 16:10:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/926" }, "event_203": { "event_id": 1017, "name": "#InvolvementWeek24 - Successful Community Engagement Session", "description": "Community Do-ers Day\r\n\r\nFrom Tenants Associations to Block and Community Champions Tuesday is all about celebrating the grass roots volunteers making a difference in their communities.\r\n\r\nJoin our free online Session\r\n\r\nGain some top Tpas Tips for successful Community Engagement and hear some good news stories from Hull City Council and Richmond Council who are both doing some great stuff in their communities. \r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00am-11.05am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome and Introductions  - Tpas Louise\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t \r\n\r\n\t\t\t11.05am-11.35am\r\n\r\n\t\t\t11.35am - 12.05pm\r\n\r\n\t\t\t12.05pm-12.25pm\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPresentations\r\n\r\n\t\t\tRichmond Council \r\n\r\n\t\t\tHull City Council \r\n\r\n\t\t\tGreatWell Homes\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.25pm-12.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Louise and close \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nFor more information on #InvolvementWeek24 and to download your involvement pack, click here\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-10-15 11:00:00", "end_date_time": "2024-10-15 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-09-05 07:23:03", "event_modified_date": "2024-10-14 11:17:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1017" }, "event_204": { "event_id": 1016, "name": "#InvolvementWeek24 - Service Influencers Good Practice Session", "description": "Service Influencers Day\r\n\r\nToday spotlights tenants who reviewing, scrutinising, mystery shopping and doing any other work to improve their Housing Services\r\n\r\nJoin our free online Session\r\n\r\nGain valuable insight from St Leger Homes, Beyond Housing  and Greatwell Homes, as they spotlight how tenants influence services in their organisations. You'll hear about their approaches, what worked well and any challenges they faced along the way! There also be time for questions and discussion.\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1pm-1.10pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome and Introductions – Tpas Louise\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t \r\n\r\n\t\t\t1.10pm – 1.35pm\r\n\r\n\t\t\t1.35pm-2.00pm\r\n\r\n\t\t\t2.00pm-2.25pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPanelists presentations\r\n\r\n\t\t\tSt Leger Homes \r\n\r\n\t\t\tBeyond Housing \r\n\r\n\t\t\tGreatwell Homes\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.25pm-2.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing Remarks \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nFor more information on #InvolvementWeek24 and to download your involvement pack, click here\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-10-14 13:00:00", "end_date_time": "2024-10-14 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-09-05 07:18:49", "event_modified_date": "2024-10-14 11:48:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1016" }, "event_205": { "event_id": 968, "name": "Resident Engagement & Building Safety", "description": "A unique course to ensure you put residents at the heart of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of building safety, this unique training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on multi storey blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tThe key differences between generic and building safety engagement\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nExcellent course, well delivered by Michael with plenty of discussion. Thank you\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2024-10-10 10:00:00", "end_date_time": "2024-10-10 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:09:30", "event_modified_date": "2024-07-15 09:31:44", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/968" }, "event_206": { "event_id": 977, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-10-01 10:00:00", "end_date_time": "2024-10-01 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:22:35", "event_modified_date": "2024-02-28 17:22:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/977" }, "event_207": { "event_id": 1011, "name": "Tpas Eastern Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nJoin us at our in person Regional Events for 2024.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am – 10.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and overview of session\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40am – 11.15am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Talks – Member News and Roundup of what’s happening nationally \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am – 12.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMember Spotlight  – Our host landlord organisation gives you an unique insight into one of their successful engagement practices\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tCHS Group\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm -12.45pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm – 2.00pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNetworking session \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.00pm - 2.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFeedback, questions and Close \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member CHS Group, a big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2024-09-26 10:00:00", "end_date_time": "2024-09-26 14:30:00", "location": "Meadows Community Centre, 299 Arbury Road, Cambridge, Cambridgeshire, CB4 2JL", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2024-08-06 16:26:04", "event_modified_date": "2024-08-07 07:42:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1011" }, "event_208": { "event_id": 1009, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2024-09-25 11:00:00", "end_date_time": "2024-09-25 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-07-01 12:51:12", "event_modified_date": "2024-07-29 12:43:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1009" }, "event_209": { "event_id": 976, "name": "Ensuring Resident Scrutiny Works in Housing Organisations", "description": "To ensure housing organisations have an effective process in place to ensure resident scrutiny is effective and sustainable and meets regulatory requirements.\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tWhat is resident scrutiny?\r\n\tHow to do resident scrutiny\r\n\tRecruitment and support\r\n\tThe role of service heads and support staff\r\n\tThe role of Senior Leadership team\r\n\tLinks with governance\r\n\tReporting and implementation\r\n\tEnsuring the resident voice is heard and promotion\r\n\tTop tips\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tUnderstanding residents scrutiny and its key principles\r\n\tHow residents undertake a scrutiny review\r\n\tTo understand the overall role of the housing organisation and how this is key to effective scrutiny\r\n\tThe roles of service teams in supporting a review of their service - what resources are needed\r\n\tHow to ensure residents are recruited and supported\r\n\tUnderstanding information and data provision whilst keeping compliant with Data Protection\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nSenior managers and service heads, resident engagement and governance workers, board members, resident scrutineers (although mostly aimed at housing organisations).\r\n\r\n\r\nTrainer profile\r\n\r\nJane Eyles has been a social housing tenant, a Board Member of a housing association and had a career in housing for the last 33 years. She has independently mentored and supported a number of resident scrutiny groups since it's inception. As a senior manager, she has also advised boards and senior teams on how to respond to resident scrutiny recommendations, overseeing their implementation.\r\n\r\nAs a trainer, she has a PGCE in post compulsory education and has delivered training for Tpas since 2003.\r\n\r\nUsing the combined experiences above she brings a vast knowledge and experience of resident scrutiny and how to demonstrate clear outcomes and value.\r\n\r\nHer style is participative and uses a variey of training methods.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2024-09-24 10:00:00", "end_date_time": "2024-09-24 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:20:49", "event_modified_date": "2024-02-28 17:20:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/976" }, "event_210": { "event_id": 975, "name": "Embedding a Culture of Inclusive Customer Care", "description": "With professionalism and tailoring the service high on the agenda for the housing sector, this course provides an engaging and informative exploration of the skills and behaviours that contribute to a culture of inclusive customer care.\r\n\r\n\r\nWhat will the course cover?\r\n\r\nToday's Context - raising awareness and understanding of the current regulatory, Housing Ombudsman and legislative requirements.\r\n\r\nLaying the Foundations - understanding difference and diversity, vulnerability and reasonable adjustments, and how these contribute to a culture of inclusive customer care.\r\n\r\nWhat Does Excellence Look Like - reflecting on the key aspects of excellent service delivery - communication, empathy and listening to understand.\r\n\r\nBarriers to Getting it Right - exploring the bias, assumptions and stigma that can prevent us from recognising and responding effectively to residents, and how to effectively overcome these.\r\n\r\nReasonable Adjustments - exploring the customer care skills and pracical tools to meet the needs of the diverse residents with whom we work.\r\n\r\nThe Art of the Possible - Putting the learning into practice with housing specific scenarios.\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nDelegates will:\r\n\r\n\r\n\tUnderstand the business case for creating and sustaining a culture of inclusive customer care and why this matters now more than ever\r\n\tReflect on their own mindset and behaviours, gaining pracitical tips and techniques to mitigate any negative bias or assumptions that could impact on service delivery\r\n\tExplore the range of reasonable adjustments that can be made as well as the barriers that can prevent these from being implemented (and overcoming these)\r\n\tConsider housing specific scenarios, reflecting on their own personal and professional experience\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis course is ideal for staff who would like to increase their understanding of the skills and behaviours that contribute positively to a culture of inclusive customer care.\r\n\r\nThis session works exceptionally well when delivered 'in-house' to staff attendees from the same organisation, relflecting that organiation's specific culture, vision and values.  Contact us for further information.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 12.30pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-09-19 13:00:00", "end_date_time": "2024-09-19 15:30:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:19:53", "event_modified_date": "2024-02-28 17:19:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/975" }, "event_211": { "event_id": 1022, "name": "Grenfell Report Webinar - What members need to know and consider (FREE)", "description": "\r\n\r\nThis month has seen the release of the long awaited Grenfell report and it’s a report that’s shocking in its highlighting of systemic failure and a tragedy that could have been prevented.\r\n\r\nTo understand what this could mean for the housing sector moving forward and the key role that engagement and regulation will play, we invite you to this special webinar to hear our perspectives on the report and give you an opportunity to share how you are answering the call for change that the report highlights.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-09-19 10:00:00", "end_date_time": "2024-09-19 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-09-11 14:24:16", "event_modified_date": "2024-09-12 11:51:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1022" }, "event_212": { "event_id": 921, "name": "Tpas Housing Summit - Focus on Diversity (Free)", "description": "Tpas Housing Summits 2024\r\n\r\nDue to the success of our 2023 Housing Summits, we are delighted to be holding 3 more in 2024!\r\n\r\nOur Summits give our members the space and time to explore the big issues in the Housing and Engagement world, bringing you speakers, good practice exchanges, and lively debates.\r\n\r\nThe Summits are free for members, and you can stay for all whole summit or simply drop into the sessions that interests you.\r\n\r\n\r\n18th September 2024 - Diversity Housing Summit\r\n\r\nAGENDA\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome and run through agenda \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.35am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKai Jackson Tpas Associate\r\n\r\n\t\t\tKai will take us through her research work into diversity in the sector.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.20am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHome Group\r\n\r\n\t\t\tWe hear from home group about their innovative Life Swap initiative helping to generate understanding and break down barriers. \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.10pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.15pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHousing Diversity Network\r\n\r\n\t\t\tHDN give us a run through the work they do and present interesting project successes and challenges.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHousing Summitt Ends\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-09-18 10:30:00", "end_date_time": "2024-09-18 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-23 13:40:15", "event_modified_date": "2024-09-11 15:31:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/921" }, "event_213": { "event_id": 951, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members.  This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence. \r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tEffective communication\r\n\tQuestioning and listening techniques\r\n\tSkills for influencing others\r\n\tThe impact of non-verbal communication\r\n\tTechniques for being assertive\r\n\tUsing language that helps you get your point across\r\n\tPresenting facts clearly\r\n\tUsing your learning to making your point clearly in meetings\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills.  It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\n\r\nWhay People Say\r\n\r\n\r\nI enjoyed the course very much and the trainer knew her craft\r\n\r\nI found the course very interesting and informative.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-09-16 10:00:00", "end_date_time": "2024-09-16 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-27 15:46:05", "event_modified_date": "2024-06-28 15:17:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/951" }, "event_214": { "event_id": 1010, "name": "Collaborate Series - Governance - A thought-leadership event", "description": "The next report in our Collaborate Series, is ready to launch: Tpas Collaborate - Governance.\r\n\r\n\r\nOnce again, we have brought Organisations together to ensure that Landlords are taking the right approach in putting the tenants voice at the hearts of social housings’ biggest challenges.\r\n\r\nThe next collaborate report to launch is around Governance and this will be on 5th September 2024 via Zoom between 11.00am and 12.30pm.\r\n\r\nThere will be keynote speakers and feedback from those involved in the workshops.\r\n\r\nAgenda\r\n\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTopic\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tName & Organisation\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00 am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tIntroduction and welcome\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne MBE – Tpas Chief Executive\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.10 am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWhy join and what they got out of it\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMargaret Dodwell – COO VIVID\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.20 am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tThe benefits of the project\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNicola Ebdon – LHP\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30 am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHow the project has benefited the organisation\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tStephen Walker - Moat\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.40 am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTBC\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHarriet Rushton – ForHousing\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.50 am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMaking plans happen – top tips\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBen Taylor\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.10 pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKey learning from the project\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEmma Flynn – Tpas Associate\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.15 pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWhat’s next?\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJulie Butterworth – Head of Consultancy – Tpas\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.20 pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tQuestions\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChaired by Julie Butterworth\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.30 pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClose\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nCollaborate Information\r\n\r\nThe programme ran from November 2023 to June 2024, bringing together landlords and tenant board members to a series of workshops, facilitated by:\r\n\r\n• Jenny Osbourne MBE, Chief Executive, Tpas\r\n• Kwajo Tweneboa, Social Housing Campaigner\r\n• Kate Dodsworth, Chief of Regulatory Engagement, Regulator of Social Housing\r\n• Angela Lockwood, Chief Executive, North Star Housing Group\r\n• Alison Inman, Board Chair, Tpas\r\n• John Denny - CEO and Founder of Hope Opportunity Trust, Chair of Merseyside Police Independent Assessment Group and former CEO of Chester and District Housing Trust & Cosmopolitan\r\n• Emma Flynn, Tenant Engagement Consultant Ltd\r\n• Anna O’Halloran, O’Halloran Consultancy Ltd\r\n• Yvonne Davies, Consultant\r\n• Creative Bridge\r\n• Benjamin Taylor, Chief Executive, Red Quadrant; Chief Executive, Public Service Transformation Academy\r\n• Cormac Russell, Managing Director, Nurture Development\r\n• Stephen Carver, Senior Lecturer in Project and Programme Management, Action, Execution and Implementation, Cranfield Business School, MBA Business Lecturer\r\n• Dave Richmond, Chief Executive, St. Leger Homes\r\n• Dave Wilkinson, Chair, St. Leger Homes\r\n• Bronwen Rapley, Chief Executive, Onward Homes\r\n• Mathew Baxter, Chief Executive, Echelon Group\r\n• Jane Nelson, Strategy Director at Cardo Group and LCB Group; Director at Alcinoe Ltd\r\n\r\nTpas understands it can be a challenge to get the assurance needed that the voice of tenants is at the heart of strategic decision-making. The workshops brought benefits to individuals and organisations who attended, ranging from understanding the accountability and responsibility in the context of tenant influence, and to ensure compliance with regulatory and statutory requirements. They also gave the increased ability and capacity to seek the evidence for assurance, to reduce risks and to demonstrate the tenants voice, influence and decision making.\r\n\r\nThank you to everyone involved and who shared their knowledge to make this work possible.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-09-05 11:00:00", "end_date_time": "2024-09-05 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-08-05 15:05:23", "event_modified_date": "2024-08-08 15:36:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1010" }, "event_215": { "event_id": 972, "name": "Holding Your Landlord to Account", "description": "The elements of this course will help  involved customers and staff  to consider effective ways for governance, assurance and co-regulation to benefit the organisation and its customers.\r\n\r\n\r\nOn this course:\r\n\r\n\r\n\tWe will explore the ways to link formal customer involvement with the governance of the landlord\r\n\tExplore the skills required of those people who are formally involved in governance and co-regulation\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2024-09-05 10:00:00", "end_date_time": "2024-09-05 13:00:00", "location": "www.zoom.us, ., ., www.zoom.is, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:15:54", "event_modified_date": "2024-02-28 17:15:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/972" }, "event_216": { "event_id": 1012, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on:\r\n\r\nWednesday 4th September 2024, 6pm - 8pm\r\n\r\nAGENDA\r\n\r\nThere will be an update on TSM results from Policy Advisor, Clare Powell, plus plenty of time for networking with your fellow scrutineers.\r\n\r\nThe session will be facilitated by Caritas Charles and supported by Lisa Holt from Tpas.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n23rd October 2024\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2024-09-04 18:00:00", "end_date_time": "2024-09-04 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-08-07 14:45:01", "event_modified_date": "2024-08-07 14:45:01", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1012" }, "event_217": { "event_id": 970, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-08-20 10:00:00", "end_date_time": "2024-08-20 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:13:13", "event_modified_date": "2024-02-28 17:13:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/970" }, "event_218": { "event_id": 1004, "name": "The Housing Ombudsman\u00a0- New Complaints Code 2024 Webinar (Free)", "description": "Join our webinar in partnership with the Housing Ombudsman.\r\n\r\nThe Complaint Handling Code will become statutory from 1 April 2024, meaning that landlords will be obliged by law to follow its requirements. The Code aims to achieve best practice in complaint handling and ultimately to provide a better service to residents.\r\n\r\nThe Housing Ombudsman Service join us at this webinar to discuss the key changes to the Code including the consultation and its duty to monitor. The Housing Ombudsman will also share details of the resources available for landlords and residents to support the implementation of the new Code.\r\n\r\nThere will be an opportunity to ask questions at the end of the session.\r\n\r\nWe hope to see you there!\r\n\r\n\r\nFurther information\r\n\r\nFurther information on the new Complaints Code 2024 can be found here\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-08-15 11:00:00", "end_date_time": "2024-08-15 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-05-08 15:10:23", "event_modified_date": "2024-06-12 08:15:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1004" }, "event_219": { "event_id": 969, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-08-06 10:00:00", "end_date_time": "2024-08-06 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:12:28", "event_modified_date": "2024-02-28 17:12:28", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/969" }, "event_220": { "event_id": 967, "name": "Top Ten Tips for Effective Consultation", "description": "Whether it’s asking for customers views on services, or getting opinions on priorities for local communities, there’s no escaping the fact that consultation forms a huge part of the engagement work so it’s vital we get it right.\r\n\r\n\r\nThis bite size session will help you to do just that by sharing with you some of the tried and tested top consultation tips, as well as highlighting some of the pitfalls to avoid  in your consultation activities. Specifically it will\r\n\r\n\r\n\tExamine how to plan an effective consultation programme\r\n\tIdentify good practice around surveys design\r\n\tExplain how to deliver good quality consultation\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 12pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-07-30 10:00:00", "end_date_time": "2024-07-30 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:08:38", "event_modified_date": "2024-02-28 17:08:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/967" }, "event_221": { "event_id": 909, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 24th July 2024, 6pm - 8pm\r\n\r\nAGENDA\r\n\r\nThere will be an update on TSM results from Policy Advisor, Clare Powell, plus guest speaker Marija Antanaviciute, Research Associate HACT will be talking about an exciting new research project that has been commissioned in partnership with Shelter and IKEA to look how good Social Housing can affect wellbeing.\r\n\r\nThe session will be facilitated by Caritas Charles and supported by Lisa Holt from Tpas.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n23rd October 2024\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2024-07-24 18:00:00", "end_date_time": "2024-07-24 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-06 17:22:47", "event_modified_date": "2024-07-23 07:53:45", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/909" }, "event_222": { "event_id": 938, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2024-07-23 14:30:00", "end_date_time": "2024-07-23 15:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-01-29 09:24:02", "event_modified_date": "2024-01-29 09:24:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/938" }, "event_223": { "event_id": 906, "name": "Tpas Measuring Engagement Club Meet Up (Free)", "description": "Join our quarterly online meet up sessions with guest speakers and facilitated themed roundtables.\r\n\r\nOur meetup up will take place on 22nd July 2024 at 11am.\r\n\r\nAGENDA\r\n\r\nAt this meet up, we will be looking at the results from this years Tenant Satisfaction Measures. Senior Policy Adviser Clare Powell will be giving her thoughts from a national perspective, and then Cathy Hadfield Customer Voice and Experience Manager from Coastline Housing will be taking us through their organisations own individual story regarding TSMs.\r\n\r\nThis will be followed by plenty of opportunity to share your own experiences and plans in our breakout sessions.\r\n\r\n\r\n\r\nWhy a Measuring Engagement Club?\r\n\r\nOne of ongoing challenges when comes to engagement is measuring its impact and value, specifically\r\n\r\n\r\n\tHow do we show our engagement methods are working for tenants?\r\n\tHow do we capture what difference it has made?\r\n\tHow do we demonstrate we are meeting the regulatory requirements?\r\n\tHow do we know if our engagement strategy is delivering the planned organisational outcomes?\r\n\r\n\r\nWith the new regulatory era upon us, it’s likely all the above are going to be even bigger issues going forward!\r\n\r\nThe Club provides a collaborative space for members to focus exclusively on measuring engagement, exploring issues such as\r\n\r\n\r\n\tWhat methods are being used now? Do they work?\r\n\tWhat else is out there? What can be learnt from other sectors about capturing value?\r\n\tHow will the engagement TSM’s impact on our approach?\r\n\tHow can engagement practitioners work effectively with insight\/data teams and systems?\r\n\r\n\r\nOther meet ups will take place on\r\n\r\n9th October 2024\r\n\r\nFurther Information\r\n\r\nThe club has its own Tpas Connect Group specifically for measuring engagement issues and conversations. The group will be for staff only and we will be looking to attract both engagement staff and insight\/data staff, so we get a have a wide range of views and experiences.\r\n\r\nEmail your details to info@tpas.org.uk and we will invite you to join the online networking group.\r\n\r\n ", "start_date_time": "2024-07-22 11:00:00", "end_date_time": "2024-07-22 13:00:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/training-and-events", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-06 17:14:01", "event_modified_date": "2024-07-18 08:37:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/906" }, "event_224": { "event_id": 965, "name": "Using Behavioural Insights to Increase Involvement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging involvement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their involvement.\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of involved tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share findings from Tpas Trailblazer Project: 'The Engagement Maximiser'.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into being involved with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 9.30am until 1pm on both days.\r\n\r\nPlease Note: Participants need to attend both days to complete the course.  The timings for the course will be 9.30am until 1pm on each day..\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-07-22 09:30:00", "end_date_time": "2024-07-23 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 17:01:43", "event_modified_date": "2024-02-28 17:03:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/965" }, "event_225": { "event_id": 964, "name": "Procurement & The Role of Customers", "description": "Social landlord spend money on goods and services that are ultimately used by their customers.\r\n\r\n\r\nFurther details\r\n\r\nPoor procurement leads to dissatisfied customers and a waste of resources. This course aims to support housing customers and staff to identify ways in which to involve customers in the procurement process - particularly the goods and services that impart customers lives.\r\n\r\n\r\nLearning Objectives\r\n\r\n\r\n\tExplore the procurement process in order to identify how customers can effectively influence the process\r\n\tConsider the legal and regulatory issues, including value for money, around procurement\r\n\tConsider how you can find out what tenants and the organisation want and need from the procurement process\r\n\tExplore when and how customers can be involved in procurement\r\n\tConsider how the deverse needs of customers can be included as part of the procurement process\r\n\tIdentify how the involvement process and the procurement process can work together\r\n\tConsider the role of customers in contract monitoring and review of contracts\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThis is a well paced course with time for input. Trainer made sure everyone was involved and took part.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-07-18 10:00:00", "end_date_time": "2024-07-18 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 16:58:04", "event_modified_date": "2024-02-28 16:58:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/964" }, "event_226": { "event_id": 912, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Wednesday 17th July 2024 at 11am.\r\n\r\nThe theme of this meet up will be 'Learning from Inspections'\r\n\r\nAGENDA - TBC\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nYou can read the report from our most recent session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n24th October 2024\r\n\r\n21st January 2025\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2024-07-17 11:00:00", "end_date_time": "2024-07-17 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-06 17:34:02", "event_modified_date": "2024-06-26 13:19:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/912" }, "event_227": { "event_id": 963, "name": "Understanding Performance Data and Insight", "description": "Find out how to interpret performance information and ask the right questions so that you can confidently challenge performance and drive improvement.\r\n\r\n\r\nFurther Information\r\n\r\nThis is a really useful and practical course that demystifies and explains the terms performance information and performance management.  It looks at the types of performance information that housing organisations use, common terminology and how it is used to help manage the organisations performance.  It will help you to ask the right questions so you can challenge the organisations performance information.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tMeasuring the performance of housing services\r\n\tIdentifying common performance terms\r\n\tUsing performance indicators\r\n\tSetting and monitoring targets\r\n\tCollecting performance information\r\n\tUsing benchmarking\r\n\tInterpreting and questioning performance information\r\n\tHow performance data is presented\r\n\tApplying your learning to real life scenarios\r\n\r\n\r\n\r\nAudience\r\n\r\nIt is aimed at tenants, residents and officer level staff who want to understand how performance information is used in housing organisations.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThe course was good and catered to people with different levels of knowledge and understanding.\r\n\r\nThe facilitator made the course enjoyable, as it was very interactive.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-07-16 10:00:00", "end_date_time": "2024-07-16 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 16:56:52", "event_modified_date": "2024-02-28 16:56:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/963" }, "event_228": { "event_id": 941, "name": "National Tenants Conference 2024", "description": ""We Got New Rules!"\r\n\r\nThis year has brought the most significant change to the regulation of social housing in a decade! \r\n\r\nTo mark this ground-breaking moment, this year’s National Tenants Conference is spotlighting the "new rules" with our Regulatory Reform Conference Special.\r\n\r\nHere's what's on offer: \r\n\r\n\r\nDay One - Opening Speaker Panel\r\n\r\nHear from an arrray of speakers as they share their perspective on new regulatory framework, exploring whether it will deliver true service transformation for tenants or will be just more box ticking. They will examine the possibilities, navigate the potential outcomes and envision the hope for lasting change. \r\n\r\nDay Two - Exclusive Conference Q & A with Richard Blakeway\r\n\r\nRichard who will provide an update on the current work being done at the Housing Ombudsman and what tenants can expect going forward. He will also take questions from the floor.\r\n\r\n\r\n\r\n\r\nPanel and Workshops sessions\r\n\r\nDay One\r\n\r\nA2 - Getting to grips with performance information - Sam Goodwin\r\n\r\nWith the regulator committed to making it easier for tenants to access performance information and data becoming pivotal through tenant satisfaction measures, this session is your essential guide. Learn how to leverage your landlord's performance information to enhance accountability, service delivery, and scrutiny. \r\n\r\nA3 - Resolving conflict - Jackie Grannell\r\n\r\nIf you’re looking to navigate and resolve conflicts effectively, whether in personal interactions or within an engagement setting, this session is for you. Learn valuable tips and techniques to achieve positive outcomes and foster harmonious relationships and reach a positive solution.\r\n\r\nA4 - Maximise the influence! How to get more tenants involved - Emma Gilpin and MSV Housing Group\r\n\r\nWe often hear involved tenants and staff commenting how hard it can be to get others involved and engaged.  Well, if you are one of them, fear not, as help is at hand with this dynamic session.  We will share tips and techniques designed to reach out to other tenants and maybe ignite their passion for tenant involvement too!  Hear from MSV on their recent successful recruitment to their customer panels.\r\n\r\nA5 - Top 10 things tenants need to know about the tenant satisfaction measures - Clare Powell\r\n\r\nThe Transparency, Influence and Accountability Standard requires all providers to collect and report annually on their performance using a core set of defined measures, known as Tenant Satisfaction Measures. Our top tips will put you in the know, ensuring you can use this data effectively to hold your landlord to account.  \r\n\r\nA6 - The role of scrutiny in the new regulatory world - Caritas Charles\r\n\r\nNo doubt scrutiny has a huge part to play in this new era so this session unpicks what that might look like, and how scrutiny can grow and develop to fulfil its new role.  \r\n\r\nB1 Panel Session: Engagement, diversity and inclusion. Is there really a seat at the table for everyone?\r\n\r\nEnsuring that all tenants have a genuine opportunity to influence their landlords is essential if we are to have meaningful and impactful engagement. Yet, evidence suggests that tenant influence isn't anywhere near as inclusive, representative or diverse as it ought to be. Tpas Associate Kai Jackson, who has been researching this issue in relation to ethnic minorities, will lead this panel session alongside sector experts, as it explores why some tenants might be excluded from formal engagement and examines what we can all do to foster a more inclusive environment. \r\n\r\nB2 - Skills for tenants involved in Governance and Boards - Andy Fry\r\n\r\nExplore the importance of tenant involvement in governance.  Understand what this role entails, the challenges and rewards, and the tools you need to ensure tenants hold organisations accountable at the highest level, whether on the Board, sub-committees, or key tenant panels.  Hear too about the latest thoughts from our Collaborative research on resident influence in governance - hot off the press!\r\n\r\nB3 - Chairing Skills - Tonia Punter\r\n\r\nReady to take the helm and lead with flair? Whether you're a seasoned chair, a newbie, or just curious, this session is your ticket to mastering the art of chairing. Gain the skills to command the room, run efficient meetings, and become the chairperson everyone admires. \r\n\r\nB4 - Regulating the standards - what’s the story? - Jack Smith, Regulator of Social Housing\r\n\r\nIn this session you will hear directly from the Regulator for Social Housing as they take you through how the new framework will be implemented and overseen.  What have they seen so far and what more can we expect from the Regulator in the future as they work alongside other sector stakeholders.\r\n\r\nB5 - Complaint Handling - Caritas Charles\r\n\r\nThe sector has done much work on this area but still more to learn.  What are the impactions of the Housing Ombudsman's new Complaints Handling Code?  And what should we all be taking as learning from their recent spotlight reports. \r\n\r\nB6 - Making engagement work locally - Gill McLaren and Hull CC\r\n\r\nA focus on local engagement can provide rich insight for an organisation. Block Champions, street reps and much more. Hear how Hull CC link all this together alongside their new digital strategy. This session will explore too how this approach links to the Tpas national engagement standards. A real policy into practice session from staff and tenants at Hull. \r\n\r\nDay Two\r\n\r\nC1 Panel Session: Inspections under the microscope - Watford Community Housing Group, Southern Housing, Dacorum Council\r\n\r\nCurious about the tenant and staff experience during regulatory inspections? Wondering how it’s all played out so far? Well, you're in luck! This session is tailor-made for you. We're bringing together staff and tenants from different organisations who have already undergone inspections, to give you a firsthand, unique insight into their experience. So, if you want to be in the know when it comes to inspections, this is the place to be. \r\n\r\nC2 -  Social media and digital engagement – Hough Bellis\r\n\r\nStep into the digital age with confidence! Social media and options for digital engagement is everywhere, but do you know how to make it your ally? Join digital experts Hough Bellis, to unlock the secrets of social media mastery and transform your online engagement into a powerhouse of connectivity and influence. \r\n\r\nC3 - The art of saying no - avoiding burnout as an involved tenant - Sam Goodwin\r\n\r\nBeing an involved tenant is incredibly rewarding, but it can also be draining. Don't let burnout dim your passion! Join us for an energising session where you'll learn powerful techniques to stay vibrant, focused, and effective in your role without sacrificing your well-being. \r\n\r\nC4 - What do tenants want from housing staff of the future? Rachael Williamson and Venetia Knight, CiH\r\n\r\nLet's talk about the proposed Competency and Conduct standard. Does it go far enough or does it pose any risks for the sector? What do tenants really want from staff today and in the future. An information and discussion session on this hot topic  \r\n\r\nC5 - Procurement and people - Mathew Baxter, Echelon\r\n\r\nThe new Procurement act will have big implications for landlords and therefore tenants. Let Mathew bring you up to speed. And join him for a wider discussion on what constitutes “vulnerability” – a phrase we hear a lot in housing. How we can capture vulnerabilities and ensure we are aware and doing more. Drawing on recent Housing Ombudsman reports on this issue this will be a thought provoking workshop. \r\n\r\nC6 - Resident influence in Building Safety - Andy Fry and Julie Butterworth\r\n\r\nWe know that many providers have moved to ensure that tenants are at the heart of their building safety work but what does this look like and what progress has been made? This session will cover some of the key information as well as sharing with you the insight from Tpas’s own Building safety collaboration project.  \r\n\r\nD1 Panel Session: Social Housing Tenants - Challenging the Misconceptions\r\n\r\nWhy does society continue to view social housing tenants as a problem? Despite Grenfell and the loss of Awaab Ishak, the stigma and stereotypes persist, impacting the lives of tenants. In this session, campaign groups, academics, and tenants unite to dissect the complex issues at play. Together, they'll explore solutions to shift the narrative towards viewing social housing as part of the solution to the housing crisis and recognising social housing tenants as valuable assets to society. It's time to challenge misconceptions and foster a more inclusive perspective. \r\n\r\nD2 - Practical skills for involved tenants - Tonia Punter\r\n\r\nInvolved tenants need a diverse set of skills, from researching and presenting to interviewing and auditing! This fast-paced session will equip you with some of the key essentials to fulfil your role successfully and confidently.       \r\n\r\nD3 - Successful Team Working - Jackie Grannell\r\n\r\nGreat teams don’t just “happen”—they’re crafted through effort, self-awareness, and dedication. Join our session to discover how you can harness your skills and strengths to build a cohesive, productive team that excels at getting things done! \r\n\r\nD4 - New Rules – what does this mean for Councils and ALMO's  - Clare Powell\r\n\r\nThe changes in regulation have put Councils under the spotlight in terms of meeting standards and showing compliance. This session will therefore explore this in more detail as well as drawing on information from the recently published Tpas document - Tenant Involvement for Local Authority Landlords in light of changes to Consumer Regulation. \r\n\r\nD5 - Embedding engagement across your organisation - getting the culture right - Emma Gilpin and Bpha\r\n\r\nHow do we get engagement to be part of everyone's role for staff?  And what do we need to be doing - staff and tenants, to drive meaningful culture change at our organisations.  A practical session on how Bpha are tackling this issue and ideas from Emma from the many organisations she works with.  Watch excerpts from the new training video Tpas and Bpha have produced to embed an engagement mindset from the get go.\r\n\r\nD6 - Rethinking Repairs and Maintenance (RERAM) - James Prestwich, CiH\r\n\r\nThe RERAM project has developed good practice guidance, case studies and twelve guiding principles for how social landlords should work with their residents and colleagues to improve their repairs and maintenance services. Hear more about them and add your thoughts to the discussion on what more we need to get right in this key priority area for tenants.   \r\n\r\n Conference Running Order\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t Wednesday 10th July 2024 \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t10.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDelegate Registration \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t11.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Housekeeping and Conference Overview from Tpas CEO, Jenny Osbourne MBE\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t12.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tOpening session speaker panel\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t13.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch: Networking & Exhibition \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t13.15 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t14.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Session A \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t14.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t15.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRefreshment Break: Networking & Exhibition \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t15.15 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t16.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Session B \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t19.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t22.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEvening Meal & Entertainment \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tThursday 11th July 2024 \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t10.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNetworking & Exhibition \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t10.45 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tConference Q&A with Richard Blakeway\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.45 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t11.15 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRefreshment Break: Networking & Exhibition \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t12.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Session C \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t13.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch: Networking & Exhibition \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t13.45 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t15.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Session D \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t15.15 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t15.45 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing Session \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nOn Wednesday 10th July, there is a 3 course sit down meal included in the price of the conference. There will be fun and entertainment during the evening. \r\n\r\n\r\nALSO BRAND NEW FOR 2024 – The Tpas Fringe. \r\n\r\nFringe Programme\r\n\r\nWeds 9.00am – 10.15am The Spotlight Session\r\n\r\nWhy not kick off your morning with a cuppa and an inspiring chat as we sit down with the people involved in Garden Organic, Big Lunch, and Stop the Stigma. Discover their missions, motivations, and how you can get involved. It’s the perfect way to start your day with a dose of inspiration.\r\n\r\nThurs 8.45am - 9.45am The Showcase Session\r\n\r\nDiscover what others are doing and uncover best practices you can adopt and apply in your organisation too with our showcase session. Whether it’s securing a crucial service improvement, launching a transformative community project, or celebrating an engagement achievement they are proud of, these stories will definitely inspire and inform. \r\n\r\nPrice for two days plus evening meal and entertainment \r\n\r\n2 day member only special rate - £485 \r\n\r\n2 day non member rate - £635 \r\n\r\nThe 2 day carer cost is £290 - please contact us to book. \r\n\r\nAll ticket costs are subject to VAT\r\n\r\n\r\nHotel Information \r\n\r\nAs of 13th June, the venue hotel is fully booked on Tuesday 9th and Wednesday 10th July.  Please see details below on other hotels that are local to the conference venue.\r\n\r\nThere is plenty of free parking at the hotel (You will need to validate your parking ticket on arrival).\r\n\r\nThe hotel is approx. 20 minutes drive from Coventry town centre and train station. A taxi will cost approx. £15.\r\n\r\nThe Double Tree Hilton has some fabulous leisure facilities for you to take advantage of, there is a pool and fitness centre!\r\n\r\nVisit the hotel website to see their accessible amenities\r\n\r\nThe hotel has limited accessible rooms so if an accessible room is required, we would recommend you book your room as soon as possible.\r\n\r\nPlease note - there are other hotels in close proximity to the venue, however these are difficult to access on foot as it involves crossing a busy dual carriageway.  We would recommend where possible, staying at the conference venue, to save on taxi costs.\r\n\r\nOther Local Hotels\r\n\r\nThere are 2 other hotels close by.\r\n\r\nHoliday Inn Coventry\r\n\r\nLocated 0.6m miles from the venue. This hotel has 4 accessible rooms\r\nTo book visit their website\r\n\r\nPremier Inn Coventry East\r\n\r\nLocated 0.6miles from the venue. This hotel has 2 accessible rooms\r\nTo book visit their website.  The hotel also has an onsite restaurant.\r\n\r\n\r\nFurther information\r\n\r\nTo make your booking you will need an account for the Tpas website - if your organisation is a Tpas member and you don't already have an account, seach for the organisation here.\r\n\r\nIf you have any issues with booking your conference place, please email lisa.holt@tpas.org.uk\r\n\r\nIf you have any other questions or need further information about the conference, please call Jordan Walker on 0161 871 8521 or email jordan@connectin.co.uk\r\n\r\n\r\nSponsorship Opportunities\r\n\r\nIf you are interested in becoming a conference sponsor, please refer to our conference sponsorship opportunities document here\r\n\r\nOur Event sponsors\r\n\r\n\r\n\r\n  ", "start_date_time": "2024-07-10 10:00:00", "end_date_time": "2024-07-11 16:00:00", "location": "Double Tree Hilton Coventry, Paradise Way, Walsgrave Triangle,, Coventry, Warwickshire, CV2 2ST", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2024-02-22 13:16:30", "event_modified_date": "2024-06-26 11:28:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/941" }, "event_229": { "event_id": 1005, "name": "Tpas London & South East Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are delighted to announce that our in person Regional Events are returning in 2024.\r\n\r\nDuring the spring, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\nAgenda\r\n\r\nThe full agenda will be confirmed nearer the time, here is an example running order for the event.\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am – 10.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and overview of session\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40am – 11.15am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Talks – Member News and Roundup of what’s happening nationally \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am – 12.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMember Spotlight  – Our host landlord organisation gives you an unique insight into one of their successful engagement practices\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSouthern Housing\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm -12.45pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm – 2.00pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNetworking session \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.00pm - 2.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFeedback, questions and Close \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member Southern Housing, a big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2024-07-02 10:00:00", "end_date_time": "2024-07-02 14:30:00", "location": "Southern Housing Offices, Grosvenor House, 125 High Street, Croydon, Croydon, London, CR0 9XP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2024-05-08 15:54:32", "event_modified_date": "2024-05-08 15:55:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1005" }, "event_230": { "event_id": 1008, "name": "A Plan for Housing? General Election Special (Free for Tpas Members)", "description": "Join our General Election Special Webinar\r\n\r\n\r\nIt's election time and it looks set to be one of the most significant elections in a generation. But what about the parties plans of Housing? How will they plan to tackle the housing crisis on issues such as decent homes and damp and mould? Do they have any solutions and what about the urgent need for funding in the sector?\r\n\r\nJoin Caritas Charles and Clare Powell from the Tpas Policy Team who will be doing a deep dive into the parties plans and asking you what you think the priorities for the new government should be.\r\n\r\nWe hope you can join us for what is certain to be a lively and interactive session of thoughts and ideas.\r\n\r\n\r\nFurther information\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-06-25 14:00:00", "end_date_time": "2024-06-25 16:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-06-10 13:02:56", "event_modified_date": "2024-06-11 09:27:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1008" }, "event_231": { "event_id": 960, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-06-25 10:00:00", "end_date_time": "2024-06-25 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-27 16:02:59", "event_modified_date": "2024-02-27 16:02:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/960" }, "event_232": { "event_id": 958, "name": "Ensuring Resident Scrutiny Works in Housing Organisations", "description": "To ensure housing organisations have an effective process in place to ensure resident scrutiny is effective and sustainable and meets regulatory requirements.\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tWhat is resident scrutiny?\r\n\tHow to do resident scrutiny\r\n\tRecruitment and support\r\n\tThe role of service heads and support staff\r\n\tThe role of Senior Leadership team\r\n\tLinks with governance\r\n\tReporting and implementation\r\n\tEnsuring the resident voice is heard and promotion\r\n\tTop tips\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tUnderstanding residents scrutiny and its key principles\r\n\tHow residents undertake a scrutiny review\r\n\tTo understand the overall role of the housing organisation and how this is key to effective scrutiny\r\n\tThe roles of service teams in supporting a review of their service - what resources are needed\r\n\tHow to ensure residents are recruited and supported\r\n\tUnderstanding information and data provision whilst keeping compliant with Data Protection\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nSenior managers and service heads, resident engagement and governance workers, board members, resident scrutineers (although mostly aimed at housing organisations).\r\n\r\n\r\nTrainer profile\r\n\r\nJane Eyles has been a social housing tenant, a Board Member of a housing association and had a career in housing for the last 33 years. She has independently mentored and supported a number of resident scrutiny groups since it's inception. As a senior manager, she has also advised boards and senior teams on how to respond to resident scrutiny recommendations, overseeing their implementation.\r\n\r\nAs a trainer, she has a PGCE in post compulsory education and has delivered training for Tpas since 2003.\r\n\r\nUsing the combined experiences above she brings a vast knowledge and experience of resident scrutiny and how to demonstrate clear outcomes and value.\r\n\r\nHer style is participative and uses a variey of training methods.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2024-06-17 10:00:00", "end_date_time": "2024-06-17 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-27 15:57:57", "event_modified_date": "2024-02-27 15:57:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/958" }, "event_233": { "event_id": 957, "name": "Housing Policy & Regulation", "description": "The last few years have seen constant change in the direction of housing policy. This course gives you what's new, current trends and how issues such as supply, demand, benefits, homelessness and policy. Ideal to give you the context for your role whether you are a volunteer or new staff member.\r\n\r\n\r\nFurther details\r\n\r\nOn this course you will fly through a timeline of significant changes in housing policy, then explore four themes giving you an overview and time to debate the issues in your area with your follow participants.\r\n\r\n\r\n\tHousing supply – where are new homes coming from, what tenure are they?\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits – how do recent changes impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in trying to solve it and the changes to legislation\r\n\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tThe context - key events that have shaped the current housing policy\r\n\tHousing supply nationally and locally - there's not just one housing market out there\r\n\tChanges to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definition of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of housing supply, tenancy types, benefit changes and homelessness make the housing world difficult to understand and navigate.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nA well presented session providing me with lots of background about the development and evolution of Regulation. How current Policy and Regulation will effect the Social Housing Sector.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-06-13 10:00:00", "end_date_time": "2024-06-13 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-27 15:56:02", "event_modified_date": "2024-02-27 15:56:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/957" }, "event_234": { "event_id": 956, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-06-11 10:00:00", "end_date_time": "2024-06-11 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-27 15:53:54", "event_modified_date": "2024-02-27 16:03:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/956" }, "event_235": { "event_id": 1006, "name": "Resident Engagement in Building Safety - thought-leadership event (Free)", "description": "\r\n\r\nTpas is delighted to invite you to share in it's launch of the final report into its research about resident engagement in building safety; the culmination of several months of work from nine varied social landlords and expert facilitators.\r\n\r\n\r\nTake up your FREE place at this thought-provoking event to hear from Tpas and friends about the results of it's ground breaking research into how to achieve resident engagement in building safety.\r\n\r\nAt the event you'll hear not only from Jenny Osbourne MBE, CEO of Tpas but also from one of our facilitators Gill Kernick author of 'Catastrophe and Systemic Change: learning from Grenfell' and former resident of Grenfell Tower as well as from several leaders representing the organisations involved in the research.\r\n\r\nOur panel will share the findings of the detailed research and the conclusions reached, they will also be participating in a Q & A to help you create effective engagement and safe buildings.\r\n\r\nAgenda\r\n\r\n11:00 – Jenny Osbourne MBE – CEO, Tpas - Introduction and welcome to the event \r\n11:05 – Gill Kernick, Arup - Why resident engagement in building safety \r\n11:15 – Katrina Crossley, NIHE - Why the HE joined the project and what they got out of it\r\n11:20 – Georgina Homer, Wolverhampton Homes - How the project has benefited WH and Georgina personally\r\n11:25 – Paul Nettleton, Peabody - How quickly data was used to make evidence-based decisions\r\n11:30 – Vicky Ball, Leathermarket JMB - How a small TMO benefited from the project\r\n11:35 – Anna O’Halloran, Tpas - Key learning from the project\r\n11:45 – Julie Butterworth, Tpas - What’s next \r\n11:50 – Questions from the floor Chaired by Julie Butterworth, Tpas\r\n \r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on Zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2024-06-06 11:00:00", "end_date_time": "2024-06-06 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-05-14 10:48:57", "event_modified_date": "2024-06-03 11:20:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1006" }, "event_236": { "event_id": 872, "name": "Strategic Thinking & Working: A Guide for Tenants", "description": "More and more tenants\/customers\/residents are being asked to think and operate strategically in their engagement roles which is great news. But, what does this actually mean and how do you do it?! \r\n\r\n\r\nFurther details\r\n\r\nThis session considers what 'strategic' means and what skills are needed to be a strategic thinker and communicator.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-05-29 10:00:00", "end_date_time": "2024-05-29 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:27:13", "event_modified_date": "2024-05-16 13:46:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/872" }, "event_237": { "event_id": 1000, "name": "Commercial Member roundtable with the Housing Ombudsman. (Free)", "description": "Join our Commercial Member roundtable discussion facilitated by the Housing Ombudsman.\r\n\r\nThis session is focused on tackling the pressing issues and uncovering the opportunities within the social housing sector concerning repairs, maintenance, and other contracted services.\r\nDuring this session, we want to hear your experiences, challenges, and suggestions to inform the latest Housing Ombudsman Spotlight report.\r\n\r\n\r\nThe backdrop of this roundtable is the significant increase in repairs and maintenance spending by English housing providers, now exceeding £1.3 billion. Alongside the rising volume of Housing Ombudsman casework involving repairs-related complaints, there's an urgent need to address these challenges head-on.\r\n\r\nThe Spotlight report on contractors aims to explore the root causes of these complaints, not to assign blame but to foster understanding and drive improvement across the sector.\r\nAs experts in your field, you bring invaluable insights into the complexities of service provision and contractor-resident-landlord relationships, and the practicalities of implementing repairs and maintenance. This roundtable is your opportunity to highlight the real-world challenges and capacity issues you face, discuss regional or geographic-specific hurdles, and share your success stories and innovative solutions, such as effective repair partnerships and strategies for enhancing transparency with residents.\r\n\r\nBy taking part, you not only gain the chance to influence the Housing Ombudsman's recommendations but also contribute to a constructive conversation aimed at improving service provision and resident satisfaction across the board.\r\n\r\nWe look forward to having these conversations with you.\r\n\r\nPlease note this roundtable is for our commercial members only.\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Julie Butterworth - email julie.butterworth@tpas.org.uk", "start_date_time": "2024-05-24 10:00:00", "end_date_time": "2024-05-24 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-05-08 12:50:58", "event_modified_date": "2024-05-15 16:11:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1000" }, "event_238": { "event_id": 929, "name": "Tpas South West Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are delighted to announce that our in person Regional Events are returning in 2024.\r\n\r\nDuring the spring, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\nAgenda\r\n\r\nThe full agenda will be confirmed nearer the time, here is an example running order for the event.\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am – 10.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and overview of session\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40am – 11.15am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Talks – Member News and Roundup of what’s happening nationally \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am – 12.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMember Spotlight  – Our host landlord organisation gives you an unique insight into one of their successful engagement practices\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLiveWest\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm -12.45pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm – 2.00pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNetworking session \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.00pm - 2.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFeedback, questions and Close \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member LiveWest, a big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2024-05-22 10:00:00", "end_date_time": "2024-05-22 14:30:00", "location": "LiveWest Offices, 3 Filers Way, Weston Gateway, Weston-super-Mare, Somerset, BS24 7JP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2023-12-13 13:36:32", "event_modified_date": "2024-05-08 15:43:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/929" }, "event_239": { "event_id": 937, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2024-05-21 11:00:00", "end_date_time": "2024-05-21 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-01-29 09:22:58", "event_modified_date": "2024-01-29 09:22:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/937" }, "event_240": { "event_id": 953, "name": "Marvellous Scrutiny Models", "description": "There are many different ways to make a difference through your scrutiny work including task and finish and bootcamps.\r\n\r\n\r\nFurther Details\r\n\r\nThis interactive online course will help you to find the right model for any topic, provide practical tips and give you the chance to learn from other tenants.  \r\n\r\n\r\nWhat People Say\r\n\r\n\r\nAt the start of the course I was very confused as I was complety unsure what Scrutiny was. I now have a full understanding and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I learnt.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-05-21 10:00:00", "end_date_time": "2024-05-21 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-27 15:48:35", "event_modified_date": "2024-02-27 15:48:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/953" }, "event_241": { "event_id": 999, "name": "Tpas Eastern Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are delighted to announce that our in person Regional Events are returning in 2024.\r\n\r\nDuring the spring, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\nAgenda\r\n\r\nThe full agenda will be confirmed nearer the time, here is an example running order for the event.\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am – 10.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and overview of session\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40am – 11.15am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Talks – Member News and Roundup of what’s happening nationally \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am – 12.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMember Spotlight  – Our host landlord organisation gives you an unique insight into one of their successful engagement practices\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRedKite Community Housing\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm -12.45pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm – 2.00pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNetworking session \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.00pm - 2.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFeedback, questions and Close \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member Red Kite Community Housing, a big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2024-05-21 10:00:00", "end_date_time": "2024-05-21 14:30:00", "location": "RedKite Community Housing Offices, Windsor Court, Kingsmead Business Park, Frederick Place, High Wycombe, Buckinghamshire, HP11 1JU", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2024-03-25 15:58:12", "event_modified_date": "2024-03-27 17:23:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/999" }, "event_242": { "event_id": 920, "name": "Tpas Housing Summit - Focus on Culture (Free)", "description": "Tpas Housing Summits 2024\r\n\r\nDue to the success of our 2023 Housing Summits, we are delighted to be holding 3 more in 2024!\r\n\r\nOur Summits give our members the space and time to explore the big issues in the Housing and Engagement world, bringing you speakers, good practice exchanges, and lively debates.\r\n\r\nThe Summits are free for members, and you can stay for all whole summit or simply drop into the sessions that interests you.\r\n\r\nDetails of our 2024 Summits are below (detailed programmes will be published nearer the time)\r\n\r\n29th February 2024 - Decent Homes Housing Summit\r\n\r\n15th May 2024 - Culture Housing Summit\r\n\r\n18th September 2024 - Diversity Housing Summit\r\n\r\nAGENDA \r\n\r\n10.30am – 11.20am\r\n\r\nBecky Pavey-Kenney from BPHA, will be talking about their new engagement training and how they are changing the engagement culture at their organisation.\r\n\r\n11.20am – 11.25am -  Break\r\n\r\n11.25am – 12.10pm\r\n\r\nJames Prestwich from the Chartered Institute of Housing, will outline their response to the governments call for a minimum standard of training for senior housing staff.\r\n\r\n12.10pm – 1.00pm\r\n\r\nJenny Osbourne MBE our very own Chief Executive, will take you through an overview of the new Tpas Standards.\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-05-15 10:30:00", "end_date_time": "2024-05-15 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-23 13:38:53", "event_modified_date": "2024-05-08 13:08:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/920" }, "event_243": { "event_id": 961, "name": "Embedding a Culture of Inclusive Customer Care", "description": "With professionalism and tailoring the service high on the agenda for the housing sector, this course provides an engaging and informative exploration of the skills and behaviours that contribute to a culture of inclusive customer care.\r\n\r\n\r\nWhat will the course cover?\r\n\r\nToday's Context - raising awareness and understanding of the current regulatory, Housing Ombudsman and legislative requirements.\r\n\r\nLaying the Foundations - understanding difference and diversity, vulnerability and reasonable adjustments, and how these contribute to a culture of inclusive customer care.\r\n\r\nWhat Does Excellence Look Like - reflecting on the key aspects of excellent service delivery - communication, empathy and listening to understand.\r\n\r\nBarriers to Getting it Right - exploring the bias, assumptions and stigma that can prevent us from recognising and responding effectively to residents, and how to effectively overcome these.\r\n\r\nReasonable Adjustments - exploring the customer care skills and pracical tools to meet the needs of the diverse residents with whom we work.\r\n\r\nThe Art of the Possible - Putting the learning into practice with housing specific scenarios.\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nDelegates will:\r\n\r\n\r\n\tUnderstand the business case for creating and sustaining a culture of inclusive customer care and why this matters now more than ever\r\n\tReflect on their own mindset and behaviours, gaining pracitical tips and techniques to mitigate any negative bias or assumptions that could impact on service delivery\r\n\tExplore the range of reasonable adjustments that can be made as well as the barriers that can prevent these from being implemented (and overcoming these)\r\n\tConsider housing specific scenarios, reflecting on their own personal and professional experience\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis course is ideal for staff who would like to increase their understanding of the skills and behaviours that contribute positively to a culture of inclusive customer care.\r\n\r\nThis session works exceptionally well when delivered 'in-house' to staff attendees from the same organisation, relflecting that organiation's specific culture, vision and values.  Contact us for further information.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 12.30pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-05-15 10:00:00", "end_date_time": "2024-05-15 12:30:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-28 16:44:43", "event_modified_date": "2024-02-28 16:54:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/961" }, "event_244": { "event_id": 993, "name": "The Housing Ombudsman\u00a0- New Complaints Code 2024 Webinar (Free)", "description": "Join our webinar in partnership with the Housing Ombudsman.\r\n\r\nThe Complaint Handling Code will become statutory from 1 April 2024, meaning that landlords will be obliged by law to follow its requirements. The Code aims to achieve best practice in complaint handling and ultimately to provide a better service to residents.\r\n\r\nThe Housing Ombudsman Service join us at this webinar to discuss the key changes to the Code including the consultation and its duty to monitor. The Housing Ombudsman will also share details of the resources available for landlords and residents to support the implementation of the new Code.\r\n\r\nThere will be an opportunity to ask questions at the end of the session.\r\n\r\nWe hope to see you there!\r\n\r\n\r\nFurther information\r\n\r\nFurther information on the new Complaints Code 2024 can be found here\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-05-07 11:00:00", "end_date_time": "2024-05-07 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-03-06 16:59:48", "event_modified_date": "2024-03-06 16:59:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/993" }, "event_245": { "event_id": 931, "name": "Tpas North East Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are delighted to announce that our in person Regional Events are returning in 2024.\r\n\r\nDuring the spring, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\nAgenda\r\n\r\nThe full agenda will be confirmed nearer the time, here is an example running order for the event.\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am – 10.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and overview of session\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40am – 11.15am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Talks – Member News and Roundup of what’s happening nationally \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am – 12.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMember Spotlight  – Our host landlord organisation gives you an unique insight into one of their successful engagement practices\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNorthumberland CC\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm -12.45pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm – 2.00pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNetworking session \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.00pm - 2.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFeedback, questions and Close \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member Northumberland CC, a big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2024-05-02 10:00:00", "end_date_time": "2024-05-02 14:30:00", "location": "Blyth Town Football Club, South Newsham Playing Fields, Sandringham Drive, Blyth, Northumberland, NE24 3PS", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2024-01-09 15:16:43", "event_modified_date": "2024-04-23 14:03:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/931" }, "event_246": { "event_id": 935, "name": "Tpas Midlands Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are delighted to announce that our in person Regional Events are returning in 2024.\r\n\r\nDuring the spring, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\nAgenda\r\n\r\nThe full agenda will be confirmed nearer the time, here is an example running order for the event.\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am – 10.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and overview of session\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40am – 11.15am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Talks – Member News and Roundup of what’s happening nationally \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am – 12.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMember Spotlight  – Our host landlord organisation gives you an unique insight into one of their successful engagement practices\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPlatform Housing\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm -12.45pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm – 2.00pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNetworking session \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.00pm - 2.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFeedback, questions and Close \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member Platform Housing Group, a big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2024-04-30 10:00:00", "end_date_time": "2024-04-30 14:30:00", "location": "Platform Housing Offices, 1700 Solihull Parkway, Birmingham Business Park, Birmingham, Birmingham, B37 7YD", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2024-01-18 16:10:15", "event_modified_date": "2024-04-22 10:36:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/935" }, "event_247": { "event_id": 911, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Thursday 25th April 2024 at 11am.\r\n\r\nAGENDA - TBC\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nYou can read the report from our most recent session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n17th July 2024\r\n\r\n24th October 2024\r\n\r\n21st January 2025\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2024-04-25 11:00:00", "end_date_time": "2024-04-25 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-06 17:28:48", "event_modified_date": "2023-11-06 17:28:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/911" }, "event_248": { "event_id": 908, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 24th April 2024, 6pm - 8pm\r\n\r\nAGENDA\r\n\r\nTBC\r\n\r\nThe session will be facilitated by Caritas Charles and supported by Louise Holt and Lisa Holt from Tpas.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n24th July 2024\r\n\r\n23rd October 2024\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2024-04-24 18:00:00", "end_date_time": "2024-04-24 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-06 17:21:41", "event_modified_date": "2023-12-05 16:21:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/908" }, "event_249": { "event_id": 996, "name": "Power to the People! New Engagement Methods for 2024", "description": "Get ready to revolutionise tenant engagement and landlord collaboration with our latest member-exclusive webinars, following the success of our recent ebook, 'Power to the People.'\r\n\r\nAt Tpas, we're dedicated to equipping you with the tools and knowledge to elevate tenant involvement to new heights. Our series of toolkits are designed to empower you to deliver unparalleled tenant engagement experiences. In this edition, we explore the dynamic realm of citizen-led deliberative democracy, a transformative movement reshaping the dynamics between citizens and elected bodies.\r\n\r\nFrom influencing policy on sensitive issues such as abortion rights in Ireland, to pioneering elder care strategies in France, and spearheading electoral reform in Canada, this movement has demonstrated its potential for profound impact. Through rigorous research, we've unearthed methodologies ripe for adaptation within the social housing sector, offering you practical solutions to enhance tenant participation and foster collaborative decision-making.\r\n\r\nJoin us for an insightful one-hour webinar led by Caritas Charles, Tpas Policy and Insight Manager, where we'll delve into the key insights and strategies outlined in our toolkit.  \r\n\r\nSee you there!\r\n\r\n\r\nFurther information\r\n\r\nYou can download the toolkit here\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-04-23 11:00:00", "end_date_time": "2024-04-23 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-03-07 15:20:05", "event_modified_date": "2024-03-07 15:20:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/996" }, "event_250": { "event_id": 944, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-04-19 10:00:00", "end_date_time": "2024-04-19 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-27 15:21:32", "event_modified_date": "2024-02-27 15:21:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/944" }, "event_251": { "event_id": 878, "name": "Tpas Measuring Engagement Club Meet Up (Free)", "description": "Join our quarterly online meet up sessions with guest speakers and facilitated themed roundtables.\r\n\r\nOur meetup up will take place on 17th April 2024 at 11am.\r\n\r\nAGENDA \r\n\r\nRegulator Special\r\nThis session of the club we are delighted to be joined by Fleur Priest Stephens Tenant Engagement Manager for the Regulator to look at the New Consumer Standards TSMs and to discuss how we should be prepared for this new regulatory world.\r\n\r\n\r\n\r\nWhy a Measuring Engagement Club?\r\n\r\nOne of ongoing challenges when comes to engagement is measuring its impact and value, specifically\r\n\r\n\r\n\tHow do we show our engagement methods are working for tenants?\r\n\tHow do we capture what difference it has made?\r\n\tHow do we demonstrate we are meeting the regulatory requirements?\r\n\tHow do we know if our engagement strategy is delivering the planned organisational outcomes?\r\n\r\n\r\nWith the new regulatory era upon us, it’s likely all the above are going to be even bigger issues going forward!\r\n\r\nThe Club provides a collaborative space for members to focus exclusively on measuring engagement, exploring issues such as\r\n\r\n\r\n\tWhat methods are being used now? Do they work?\r\n\tWhat else is out there? What can be learnt from other sectors about capturing value?\r\n\tHow will the engagement TSM’s impact on our approach?\r\n\tHow can engagement practitioners work effectively with insight\/data teams and systems?\r\n\r\n\r\nOther meet ups will take place on\r\n\r\n4th July 2024\r\n\r\n9th October 2024\r\n\r\nFurther Information\r\n\r\nThe club has its own Tpas Connect Group specifically for measuring engagement issues and conversations. The group will be for staff only and we will be looking to attract both engagement staff and insight\/data staff, so we get a have a wide range of views and experiences.\r\n\r\nEmail your details to info@tpas.org.uk and we will invite you to join the online networking group.\r\n\r\n ", "start_date_time": "2024-04-17 11:00:00", "end_date_time": "2024-04-17 13:00:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/training-and-events", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-07-19 08:16:52", "event_modified_date": "2024-04-11 06:40:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/878" }, "event_252": { "event_id": 928, "name": "Tpas North West Member Event (Free for members)", "description": "Tpas Regional Member Events\r\n\r\nWe are delighted to announce that our in person Regional Events are returning in 2024.\r\n\r\nDuring the spring, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nHear about good practice in tenant engagement from key speakers, there’s also an opportunity to hear from Tpas about what is going on nationally.  There will also be time for you to meet and have a chat with one another and create future connections.\r\n\r\nAgenda\r\n\r\nThe full agenda will be confirmed nearer the time, here is an example running order for the event.\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am – 10.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and overview of session\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40am – 11.15am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Talks – Member News and Roundup of what’s happening nationally \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am – 12.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMember Spotlight  – Our host landlord organisation gives you an unique insight into one of their successful engagement practices\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tForHousing\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm -12.45pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm – 2.00pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNetworking session \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.00pm - 2.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFeedback, questions and Close \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member ForHousing, a big thank you to them for their hospitality.\r\n\r\nRunning these events\r\n\r\nThe event will only take place in person if we get a minimum of 30 attendees. If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\nOur member events are open to tenants and staff. There is a maximum of 5 attendees per organisation, however we can add to the waitlist if you have more than 5.\r\n\r\n\r\nIf you have any questions about the event, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n\r\nGreat reasons to join us\r\n\r\nUnpick problems.\r\nEvery member event has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\nEvery member can book up to 5 places at our member events. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\nJoin us at our next event with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.", "start_date_time": "2024-04-16 10:00:00", "end_date_time": "2024-04-16 14:30:00", "location": "ForHousing Offices, 52 Regent Street, Eccles, Manchester, Manchester, M30 0BP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2023-12-13 13:14:38", "event_modified_date": "2024-04-10 09:31:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/928" }, "event_253": { "event_id": 942, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-04-09 10:00:00", "end_date_time": "2024-04-09 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2024-02-27 15:04:05", "event_modified_date": "2024-02-27 15:04:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/942" }, "event_254": { "event_id": 994, "name": "The Housing Ombudsman\u00a0- New Complaints Code 2024 Webinar (Free)", "description": "Join our webinar in partnership with the Housing Ombudsman.\r\n\r\nThe Complaint Handling Code will become statutory from 1 April 2024, meaning that landlords will be obliged by law to follow its requirements. The Code aims to achieve best practice in complaint handling and ultimately to provide a better service to residents.\r\n\r\nThe Housing Ombudsman Service join us at this webinar to discuss the key changes to the Code including the consultation and its duty to monitor. The Housing Ombudsman will also share details of the resources available for landlords and residents to support the implementation of the new Code.\r\n\r\nThere will be an opportunity to ask questions at the end of the session.\r\n\r\nWe hope to see you there!\r\n\r\n\r\nFurther information\r\n\r\nFurther information on the new Complaints Code 2024 can be found here\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-04-03 11:00:00", "end_date_time": "2024-04-03 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-03-06 17:00:38", "event_modified_date": "2024-03-06 17:00:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/994" }, "event_255": { "event_id": 924, "name": "Ensuring Resident Scrutiny Works in Housing Organisations", "description": "To ensure housing organisations have an effective process in place to ensure resident scrutiny is effective and sustainable and meets regulatory requirements.\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tWhat is resident scrutiny?\r\n\tHow to do resident scrutiny\r\n\tRecruitment and support\r\n\tThe role of service heads and support staff\r\n\tThe role of Senior Leadership team\r\n\tLinks with governance\r\n\tReporting and implementation\r\n\tEnsuring the resident voice is heard and promotion\r\n\tTop tips\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tUnderstanding residents scrutiny and its key principles\r\n\tHow residents undertake a scrutiny review\r\n\tTo understand the overall role of the housing organisation and how this is key to effective scrutiny\r\n\tThe roles of service teams in supporting a review of their service - what resources are needed\r\n\tHow to ensure residents are recruited and supported\r\n\tUnderstanding information and data provision whilst keeping compliant with Data Protection\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nSenior managers and service heads, resident engagement and governance workers, board members, resident scrutineers (although mostly aimed at housing organisations).\r\n\r\n\r\nTrainer profile\r\n\r\nJane Eyles has been a social housing tenant, a Board Member of a housing association and had a career in housing for the last 33 years. She has independently mentored and supported a number of resident scrutiny groups since it's inception. As a senior manager, she has also advised boards and senior teams on how to respond to resident scrutiny recommendations, overseeing their implementation.\r\n\r\nAs a trainer, she has a PGCE in post compulsory education and has delivered training for Tpas since 2003.\r\n\r\nUsing the combined experiences above she brings a vast knowledge and experience of resident scrutiny and how to demonstrate clear outcomes and value.\r\n\r\nHer style is participative and uses a variey of training methods.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2024-03-26 10:00:00", "end_date_time": "2024-03-26 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-12-05 16:08:29", "event_modified_date": "2023-12-11 09:52:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/924" }, "event_256": { "event_id": 995, "name": "Your Voice Matters - Consultation on the Competence and Conduct Standard for social housing", "description": "\r\nOn the 6th February the government published a consultation on a direction to the Regulator of Social Housing to set a Competence and Conduct Standard for social housing.\r\n\r\n\r\nThe professionalisation team at the Department for Levelling Up, Housing and Communities are keen to listen to feedback on the consultation and they will be joining us on the 21st March to provide an overview of the proposals that are set out in the consultation with an opportunity to ask questions and feedback at the end.\r\n\r\nThey are keen to engage with residents during the consultation period to discuss their proposals, answer questions and hear some initial feedback.\r\n\r\nThe session will be facilitated by Caritas Charles, Tpas Poliocy and Insight Manager.\r\n\r\n\r\nFurther information\r\n\r\nYou can read the full consultation documents here\r\n\r\nCompetence and Conduct Standard for social housing: consultation - GOV.UK (www.gov.uk)\r\n\r\nThe consultation will run for 8 weeks and will close on 2nd April 2024.\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this session on zoom - you will be sent a link to access the session a few days before.\r\nWe hope you can join us!\r\n", "start_date_time": "2024-03-21 10:30:00", "end_date_time": "2024-03-21 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-03-06 17:27:35", "event_modified_date": "2024-03-06 17:29:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/995" }, "event_257": { "event_id": 915, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2024-03-20 11:00:00", "end_date_time": "2024-03-20 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-06 17:40:14", "event_modified_date": "2023-11-06 17:40:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/915" }, "event_258": { "event_id": 874, "name": "Scrutiny: Productive Teams and Positive Relationships", "description": "The real success of Scrutiny depends on people, and the relationships they build with staff, the board, councilors and each other. The focus of this course is therefore provide the knowledge and skills scrutineers need to create productive teams and positive relationships.\r\n\r\n\r\nWhat will the course cover?\r\n\r\nScrutineers will be encouraged to reflect on their own learning styles and those of others. They ill also explore the power of the team, and how to forge productive relationships within a scrutiny context.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tUnderstanding what makes a good scrutiny group.\r\n\tIdentifying individual styles within groups\r\n\tUnderstanding group dynamics\r\n\tStaff \/Board\/ Scrutineer relationships.\r\n\tUse of group skills in project planning.\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course would be of use to people at all levels of their scrutiny journey\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-03-18 10:00:00", "end_date_time": "2024-03-18 15:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:29:55", "event_modified_date": "2023-06-30 16:29:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/874" }, "event_259": { "event_id": 900, "name": "Experience the Engaging Communities Conference 2024", "description": "Book your place now at the only National Conference for Engagement Professionals.\r\n\r\nWeds 13th March, Belfry Hotel, Nottingham.\r\n\r\nLearn from sector experts, network with other professionals, reinvigorate your thinking, and get the knowledge you need to advance engagement and your future.\r\n\r\nConference Programme\r\n\r\nSector Leader Panel Discussion\r\n\r\nWith a new consumer regulation regime commencing from April 2024, this conference could not be more timely to discuss what this will mean in practice for your organisations and your role. The focus on engagement and influence will be like never before and we are all eager to be part of how we can embrace it and raise standards across the sector. It’s a fast-changing world ; new standards, new transparency, new regulations still to come. And in a world where money remains tight.\r\n\r\nConfirmed Panelists\r\n\r\n\r\n\tHousing Ombudsman – Polly Cox - Sector Learning & Development Manager \r\n\tCIH - Rachael Williamson - Head of Policy and External Affairs \r\n\tRegulator of Social Housing - Jess Guandalini, Assistant Director of Regulatory Engagement\r\n\tHousing Diversity Network - Moreen Pascal, Programme Director\r\n\r\n\r\nKey Note Speaker - Charlie Dawson, The Foundation\r\n\r\nWe are excited to be joined after lunch by Charlie Dawson, Founder of The Foundation. The Foundation have been helping create customer pioneers since 1999 and work in three areas of Customer strategy, Customer experience and Customer led transformation.\r\nThe approach of The Foundation is that great customer-led organisations - Customer Pioneers - see the world from the outside-in, understanding what people really value. Then they trailblaze on their behalf. However, being customer-led is easy to say but hard to do, because leaders can naturally see the world from the inside-out, surrounded by colleagues, the business and their industry. Charlie will talk about his work connecting clients, from a range of sectors from retail to manufacturing, with outside-in perspectives. He’ll describe the outcomes that can be realised for better organisations, brands, and businesses - more successful for customers, colleagues, shareholders and stakeholders. Let’s think about how that perspective can help us in housing.\r\n\r\n\r\n\r\nWorkshop Line Up\r\n\r\n \r\n\r\nDemystifying TSM results for Tenants - Compliant, Clear, and Inclusive\r\n\r\nAll landlords are required to feedback their Tenant Perception results to tenants as part of the TSM requirements. There are many ways to feedback results and engage tenants with the results. Join TLF Research in this  insighful workshop as they  discuss the points you need to consider and ensure the information is complete, detailed, clear and inclusive for tenants, as well as compliant with what has been specified by the regulator.\r\n\r\nEngagement Methods - Time for a Change? \r\n\r\nTired of the same approaches? Are the usual methods failing to deliver the impact you want? Then join Caritas Charles, Tpas Policy and Insight Manager, as he draws inspiration from outside the sector and takes you through some innovative and inventive engagement methods that just might provide you with the spark you need!\r\n\r\nUnlocking the Potential - Is Payment the answer? \r\n\r\nWe know there are loads of great Community Projects out there but Eastlight’s “All In" project seems to have taken things to a whole new level! Unique, innovative and successful, it pays local residents an annual salary to dedicate a year of their lives to one goal – creating a bold solution to a big social issue in their community, and then making it happen. In this session you'll hear directly from those involved and understand how they have created a social investment scheme, a tenant engagement scheme and recruitment programme all in one! The session will also touch on the wider issue of paying tenants to be involved and whether this is something all Providers should be doing.\r\n\r\nWelcome to the new Regulatory Era – what does this mean for Engagement workers?\r\n\r\nExplore what the current regulatory landscape looks like and what’s still to come. This session will also examine what impact this new world may have on engagement workers as they navigate a new path with tenants and other staff.  This workshop will be led by Fleur Priest-Stephens, Head of Tenant Engagement at Regulator for Social Housing.\r\n\r\nScrutiny Success in a Changed World\r\n\r\nWe know how important effective Scrutiny is, Not only is it a way to hold landlords to account and a catalyst for service improvement, it also plays an important part in the new regulation framework and inspection. This session will be delivered by Tpas consultancy managers, Emma Gilpin and Gill McLaren, alongside members Sage Homes who will share their journey to set up and continue to develop a Scrutiny Panel and approach. It will explore current scrutiny practices, unpick what makes scrutiny successful, and help you on your journey to scrutiny excellence.\r\n\r\nMaking Engagement work in the Local Government\/ALMO sector\r\n\r\nWe know that if we are to meet the new regulatory expectations we must improve and develop our engagement practices and approaches. This session will help you do this as it identifies the challenges specific to the the Local Government\/ALMO sector, as well as those facing engagement generally. You'll hear from Westminster City Council Programme Manager Algina Kamara, alongside Yemi Adigun, Resident Engagement Manager at the L.B of Newham. You will also have time and space to share solutions and ideas through round table discussions.\r\n\r\nBuilding a Digital Engagement Community\r\n\r\nWe are now living comfortably in a world of Teams and Zoom but what else is out there and what might be coming next? Join Tech expert Simon Gabriel as he as highlights the power of his "Get Involved Platform" and also explore the potential of AI and other tech. Megan Duggan, Tpas Comms manager, is also on hand to share some top tips and insight on how to build a successful digital community.\r\n\r\nCo-creation – where collaboration is key!\r\n\r\nCO-CREATE are leaders in the field of co-production and inclusive practice. Let them guide you through what we mean by engagement, co-creation, co-production and similar terms. What do these practices look like in the context of housing? In this interactive workshop we’ll discuss key principles for co-creation and hear from a housing association with a case study of how they have used co-creation in their organisation.\r\n\r\nConference Timings\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t From 9.00am  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tArrivals and Registration\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t 10.00am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome from Jenny Osbourne, Tpas Chief Executive\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t 10.15am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tOpening session - Panel Discussion with Sector Experts\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t 11.00am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t 11.15am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngagement Workshops\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t 12.45pm – 1.30pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch and Networking \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t 1.30pm – 2.15pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPost lunch plenary session.  Charlie Dawson, The Foundation \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t 2.25pm – 3.55pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngagement Workshops\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t 4.00pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tConference ends   \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nCost\r\n\r\nMember rate of £199\r\n\r\nNon-member price is £299\r\n\r\n(plus VAT)\r\n\r\nAbout the Hotel\r\n\r\nWe have some rooms on hold at the hotel for the night before the conference - 12th March. This is at a special rate of £110 B&B.  These can be booked using this link (these rooms are now fully booked as of 5\/3\/24)\r\n\r\nThere is plenty of free parking at the hotel.\r\n\r\nThe hotel is 5 miles from Nottingham Train Station. It is very close to junction 26 on the M1 motorway.\r\n\r\nThe Belfry Nottingham has some fabulous leisure facilities for you to take advantage of, there is a pool, spa and gym!\r\n\r\nFurther information\r\n\r\nIf you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email lisa.holt@tpas.org.uk", "start_date_time": "2024-03-13 09:00:00", "end_date_time": "2024-03-13 16:00:00", "location": "The Nottingham Belfry Hotel, Off Mellors Way, Woodhouse Way, Nottingham, Nottinghamshire, NG8 6PY", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2023-10-05 15:12:09", "event_modified_date": "2024-03-05 15:48:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/900" }, "event_260": { "event_id": 940, "name": "Tpas Annual General Meeting", "description": "We look forward to welcoming our members to the Tpas Annual General Meeting (AGM).\r\nHere we will present the accounts from 22\/23 for members information with a commentary on the accounts from our Auditors.\r\n\r\n\r\nHear too from our Chair and Chief Executive as they reflect on the previous year and share with members the plans and ambitions for 2024 and beyond.\r\nThe results of our current recruitment for three new board members will also be shared.\r\n\r\nSee you there. \r\n \r\n\r\nAGENDA\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tNo\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChair’s Report\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMinutes of AGM 7th March 2023\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t4.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tApologies\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t5.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Annual Accounts 2022\/23. \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t6.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Governance Update (including announcement of new Board members). \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t7.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChief Executive Report \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t8.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing remarks and meeting close\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n", "start_date_time": "2024-03-08 12:00:00", "end_date_time": "2024-03-08 12:45:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-02-13 13:30:56", "event_modified_date": "2024-02-13 14:38:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/940" }, "event_261": { "event_id": 873, "name": "Measuring Impact in Tenant & Community Engagement", "description": "This practical course improves the planning of your tenant and community engagement projects to ensure they achieve measurable objectives and how you can track and report on the difference you make. It also explores a range of social value measures including wellbeing valuation, social return on investment and social auditing.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to demonstrate the impact of tenant involvement and community projects is a weak point for many housing providers and voluntary organisations. This essential course equips you with the tools you need to successfully plan and report on your work to managers, governors, volunteers, funders and other stakeholders.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tAdvice on developing clear objectives for projects, groups and approaches that link to your business plan and \/ or priorities\r\n\tImagining what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and common measurement tools\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\n\r\nAudience\r\n\r\nStaff and volunteers who plan and deliver tenant engagement activities and community projects and need to improve the evaluation of their work and report in a way that suits their organisation.\r\n\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like; be able to track your progress, evaluate and report on the value created through your work.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2024-03-07 10:00:00", "end_date_time": "2024-03-07 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:28:09", "event_modified_date": "2023-06-30 16:28:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/873" }, "event_262": { "event_id": 922, "name": "Meet the Ombudsman (Free)", "description": "Meet the Ombudsman\r\n\r\nTpas are delighted to announce we are hosting another “Meet the Housing Ombudsman” session with Richard Blakeway, the Housing Ombudsman.\r\n\r\nYou will have the chance to ask Richard any burning questions you may have on all aspects of the Housing Ombudsman Service!   \r\n\r\n\r\nPlaces must be booked and you can submit your questions in advance to lisa.holt@tpas.org.uk.  There will also be the opportunity to ask any questions on the day.\r\n\r\n\r\nThe session will be chaired by our Chief Executive, Jenny Osbourne.\r\n\r\nQuestions can only be put to Richard via zoom so make sure you book your place if you have a question.\r\n\r\n\r\nPlease note Richard will not be able to comment on any existing complaints that the Housing Ombudsman Service are dealing with or have previously dealt with.\r\n\r\n\r\nAbout Richard Blakeway\r\n\r\nRichard Blakeway is the Housing Ombudsman.\r\n\r\nRichard has extensive experience in the housing sector. He was Deputy Mayor for Housing, Land and Property at the Greater London Authority for eight years and chair of the Homes for London board, and adviser in the No10 policy unit.\r\n\r\nPreviously, he was chair of a local authority development company and a non-executive director of Homes England for nearly three years.\r\n\r\n\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-03-06 11:00:00", "end_date_time": "2024-03-06 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-12-05 12:26:58", "event_modified_date": "2023-12-05 12:29:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/922" }, "event_263": { "event_id": 936, "name": "The Housing Ombudsman\u00a0Spotlight report - Relationships of Equals webinar (Free)", "description": "Join our webinar in partnership with the Housing Ombudsman.\r\n\r\nThe Housing Ombudsman have released their latest spotlight report - Relationships of Equals.   This was released in January 2024.\r\n\r\nPolly from The Housing Ombudsman is joining us to run this free webinar exclusively for Tpas members, to talk about the key aspects and findings of the report. The webinar will take place on Tuesday 5th March 2024 at 11am.\r\n\r\nWe hope to see you there!\r\n\r\n\r\nFurther information\r\n\r\nThe Ombudsman has used its latest Spotlight report on attitudes, rights and respect to make several recommendations for landlords and policy makers, including a new Royal Commission for housing.\r\n\r\nThe ‘Relationships of Equals’ report highlights the importance of a human-centric approach to services and effective communication in preventing complaints and building positive relationships between housing professionals and residents.\r\n\r\nThe report includes valuable research and case studies that focus on the need for clear and respectful communication in all aspects of housing management. From addressing residents’ concerns to resolving disputes.\r\nThe report and a summary document can be downloaded from the Tpas Resource hub\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-03-05 11:00:00", "end_date_time": "2024-03-05 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-01-22 16:48:59", "event_modified_date": "2024-01-22 16:57:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/936" }, "event_264": { "event_id": 919, "name": "Tpas Housing Summit - Focus on Decent Homes (Free)", "description": "Tpas Housing Summits 2024\r\n\r\nDue to the success of our 2023 Housing Summits, we are delighted to be holding 3 more in 2024!\r\n\r\nOur Summits give our members the space and time to explore the big issues in the Housing and Engagement world, bringing you speakers, good practice exchanges, and lively debates.\r\n\r\nThe Summits are free for members, and you can stay for all whole summit or simply drop into the sessions that interests you.\r\n\r\nDetails of our 2024 Summits are below (detailed programmes will be published nearer the time)\r\n\r\n29th February 2024 - Decent Homes Housing Summit\r\n\r\n15th May 2024 - Culture Housing Summit\r\n\r\n18th September 2024 - Diversity Housing Summit\r\n\r\nAGENDA\r\n\r\nThe first of this years highly popular Tpas Summits will be on the Topic of Decent Homes, 3 guests speakers who are industry experts in the field will take you through this highly topical subject. Our speakers for this event are:\r\n\r\nClare Powell, Senior Policy Adviser\r\nClare will be taking us through the current state of play with regards to the current Decent Homes Standard and what we hope to see in the future.\r\n\r\nLeigh Garbutt, National Social Value Manager, Fortem\r\nFortems own Leigh Garbutt will be giving us the contractor view on Decent Homes and highlight some of their work on this issue.\r\n\r\nKevin Garvey,  Head of Member Relations, National Housing Federation\r\nKevin will be giving us a sector wide perspective on Decent Homes and how it ties in with the federations work on their Better Social Housing Review conduct in partnership with the Chartered Institute of Housing.\r\n\r\nThe event will be online and will be chaired over 3 sessions by Tpas Policy and Insight Manager Caritas Charles\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-02-29 10:30:00", "end_date_time": "2024-02-29 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-23 13:33:25", "event_modified_date": "2024-02-05 15:43:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/919" }, "event_265": { "event_id": 808, "name": "Running a Successful Residents Association", "description": "Are you looking to set up or do you already run a group? Do you want to review the key knowledge and skills needed to get a group up and keep it running?\r\n\r\n\r\nFurther details\r\n\r\nThis course will look at how you develop firm foundations for your group. We will cover working as a team, involving others and the important skills of setting aims, objectives and action planning with your group. You will have a chance to practise meetings skills and how to run successful meetings.\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for anyone looking to set up or already runs a group or Residents Association.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tUnderstand ways of developing a team work approach\r\n\tLearn the purpose of a constitution, terms of reference or other governing documents\r\n\tUnderstand how key officer roles in an association can help get things done\r\n\tDiscover how to set up, manage and record a group meeting\r\n\tBe able to develop an action plan for your group\r\n\r\n\r\n\r\nBy completing the course you will:\r\n\r\nHave knowledge, confidence and skills to set up and run a successful group.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nVery interesting course. Trainer was insightful and kept delegates engaged at all times.\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2024-02-26 10:00:00", "end_date_time": "2024-02-26 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-23 11:29:32", "event_modified_date": "2023-08-09 09:37:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/808" }, "event_266": { "event_id": 860, "name": "Digital Engagement & Social Media", "description": "Find out how to use social media and digital technology to get your point heard and influence others.\r\n\r\n\r\nFurther Details\r\n\r\nThis workshop is ideal for people who are new to the world of tablets and Twitter, androids and Instagram, and want to understand how they can communicate effectively using Information Technology. It is also designed for people who have got the hang of social media and their mobile phone’s potential, and who want to use those tools to influence other people.\r\n\r\n\r\nAudience\r\n\r\nA great course to help you find out how get your voice heard with their landlord, on local and national issues and who want to instigate change locally in the community.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tExplore the scope of digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tFind out how to work collaboratively online\r\n\tConsider how best to communicate with your landlord using information technology\r\n\tExamine practical examples of how digital technology and social media is currently used in resident engagement\r\n\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will feel inspired, enthusiastic and confident and ready to use new technology to help you get your voice heard.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say\r\n\r\n\r\n‘The digital engagement training was great, it has gave me confidence I didn’t have using my tablet. Everyone was able to learn different things of one another, which worked really well. I’m so glad I decided to come onto the course’\r\n", "start_date_time": "2024-02-23 10:00:00", "end_date_time": "2024-02-23 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:15:25", "event_modified_date": "2023-12-05 16:36:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/860" }, "event_267": { "event_id": 939, "name": "Virtual Roundtable - Help CIH refine its draft guidance on how landlords should involve residents in the review and scrutiny of repairs & maintenance", "description": "We are looking for tenants and staff to join this virtual roundtable to review CIH’s draft guidance on how social landlords should involve residents in the review and scrutiny of repairs and maintenance services.\r\n\r\nDuring the session, CIH will present their 12 draft guiding principles and ask for feedback on them. Most importantly, CIH would like your views on whether you think that, if adopted widely across the sector, they will give residents a bigger and more meaningful say in how repairs and maintenance services should work and how they need to be improved. \r\n\r\nThe session will take place on 22nd February 2pm – 3.30pm, and will be facilitated by Matthew Scott, policy and practice officer at CIH and lead on the research project.\r\n\r\nFurther Information on the project\r\n\r\nThe Better Social Housing Review, published in 2022 after being commissioned National Housing Federation (NHF) and the Chartered Institute of Housing (CIH), recommended that social landlords should partner with their staff and residents to improve the design and delivery of their repairs and maintenance services. It also recommended that social landlords should work with their residents to develop new standards for repairs and maintenance services, and set up processes to ensure their residents can hold them to account on how they are delivering against these standards. \r\n\r\nNHF and CIH accepted this recommendation in full. Since then, CIH have been working to develop guiding principles for how social landlords should work with their residents to set standards. We have spoken to landlords, contractors, and residents – including at a session held at the Tpas National Tenant Scrutiny Conference in 2023 – to understand what these principles should be. \r\n\r\nCIH have developed 12 draft guiding principles that they would like the social housing sector to adopt. CIH think that if these principles are adopted widely, social landlords will be better equipped to respond to the recommendation made by the Better Social Housing Review. CIH hope that by following these principles, landlords will be able to give their residents a much more meaningful role in developing, reviewing, and scrutinising their repairs and maintenance services, and that residents will be able to better hold them to account for any failings. \r\n\r\nThe discussions will be used to help CIH finish the project, but we will not explicitly link anything that is discussed to any one meeting participant – your feedback will be anonymous, unless you provide explicit and informed written permission for it to be otherwise.\r\n\r\nHow do I join the event?\r\n\r\nThis session will be held on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-02-22 14:00:00", "end_date_time": "2024-02-22 15:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-01-31 14:26:54", "event_modified_date": "2024-02-01 09:51:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/939" }, "event_268": { "event_id": 897, "name": "Webinar: Tpas Accreditation - All You Need to Know (Free)", "description": "Tpas accreditation is leading the way in delivering a robust test of an organisations approach to Resident Engagement, involvement and influence.\r\n\r\nFirmly wedded to the Tpas National Tenant Engagement Standards, Tpas Accreditation accesses whether as an organisation you can demonstrate tangible outcomes with your engagement activities.\r\n\r\nWith the Tpas Engagement Standards being designed to ensure they respond to the wider housing sector engagement expectations, gaining the Tpas Accreditation is a sign that your organisation not only meets the challenging Tpas Engagement standards but is also a leader in the field of Engagement.\r\n\r\n\r\nThis webinar will be delivered by Gillian Mclaren, Tpas Consultancy Manager.\r\n\r\n\r\nOn the Webinar we will cover:\r\n\r\n\r\n\tOverview of the Tpas National Engagement Standards\r\n\tThe Accreditation process\r\n\tThe benefits of gaining the Accreditation for both tenants and the organisation\r\n\tQuestions\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2024-02-21 11:00:00", "end_date_time": "2024-02-21 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-09-07 10:28:41", "event_modified_date": "2023-09-07 10:28:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/897" }, "event_269": { "event_id": 866, "name": "Getting Microsoft 365 (and Teams) to Work for You (Free for Tpas Members)", "description": "We've all now had to adjust to holding most, if not all, of our meetings online and many organisations have bought Microsoft 365, which means Teams is becoming the main option for lots of us when we try and get together in our virtual world.\r\n\r\n\r\nBut, while Teams is very much a space to have those digital meetings, we are only scratching the surface of what Microsoft 365 can offer to us all to ensure our engagement activities are as inclusive and effective as possible.\r\n\r\nThis course aims to open your eyes to the opportunities 365 offers, particularly focussing on how it can help us to communicate and collaborate (in and out of meetings) and the ways it can help break down the barriers for residents and staff to take part.\r\n\r\n\r\n\r\n\r\n\r\nWhat you can expect to learn\r\n\r\n\r\n\tThe ways that Teams can be used in and out of meetings to help groups and panels to communicate effectively\r\n\tThe best of the more than 600 apps that can be used with Teams to share information, discuss and agree items plus get work done in a collaborative way, without needing to meet or even speak!\r\n\tFeatures available to make activities as inclusive as possible\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who want to get the best outcomes for engagement in our virtual world.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2024-02-21 10:00:00", "end_date_time": "2024-02-21 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:21:03", "event_modified_date": "2024-02-14 11:02:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/866" }, "event_270": { "event_id": 869, "name": "Marvellous Scrutiny Models", "description": "There are many different ways to make a difference through your scrutiny work including task and finish and bootcamps.\r\n\r\n\r\nFurther Details\r\n\r\nThis interactive online course will help you to find the right model for any topic, provide practical tips and give you the chance to learn from other tenants.  \r\n\r\n\r\nWhat People Say\r\n\r\n\r\nAt the start of the course I was very confused as I was complety unsure what Scrutiny was. I now have a full understanding and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I learnt.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-02-20 10:00:00", "end_date_time": "2024-02-20 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:23:43", "event_modified_date": "2023-06-30 16:23:43", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/869" }, "event_271": { "event_id": 933, "name": "Your Voice Matters - Focus Groups on Awaab's Law - Tenant session", "description": "\r\nAwaab’s Law: Consultation on timescales for repairs in the social rented sector\r\n\r\nJoin our Focus groups to share your views on how the law will be implemented.\r\n\r\nMany of us are all too sadly aware of the tragic death of 2 year old Awaab Ishak, as a direct result of exposure to mould in his home. The government shortly afterwards added Awaabs Law to the Social Housing Regulation in an attempt to take action against any such tragedies happening again.\r\n\r\nThe government is now seeking opinions on how this law will be implemented. As a Tpas member and part of our 316 Landlord family with nearly 4 million tenants, we want to know your thoughts on the governments proposals, to enable us to create a Tpas submission to the consultation.\r\n\r\nLed by our Policy team, we will be running 2 focus groups on Thursday 15th Feb, one for housing staff and one for tenants. Your voice matters, so please sign up to a session and have your say on this vitally important law.\r\n\r\nThere are 2 sessions on Thursday 15th February 2024\r\nStaff session – 10am – 12pm\r\nTenant session - 1pm – 3pm\r\n\r\n\r\nFurther information\r\n\r\nYou can read the full consultation documents here https:\/\/www.gov.uk\/government\/consultations\/awaabs-law-consultation-on-timescales-for-repairs-in-the-social-rented-sector\r\n\r\nThe consultation closes on 5th March at 11.59pm.\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this session on zoom - you will be sent a link to access the session a few days before.\r\nWe hope you can join us!\r\n", "start_date_time": "2024-02-15 13:00:00", "end_date_time": "2024-02-15 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-01-16 12:35:58", "event_modified_date": "2024-01-17 10:13:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/933" }, "event_272": { "event_id": 932, "name": "Your Voice Matters - Focus Groups on Awaab's Law - Staff session", "description": "\r\nAwaab’s Law: Consultation on timescales for repairs in the social rented sector\r\n\r\nJoin our Focus groups to share your views on how the law will be implemented.\r\n\r\nMany of us are all too sadly aware of the tragic death of 2 year old Awaab Ishak, as a direct result of exposure to mould in his home. The government shortly afterwards added Awaabs Law to the Social Housing Regulation in an attempt to take action against any such tragedies happening again.\r\n\r\nThe government is now seeking opinions on how this law will be implemented. As a Tpas member and part of our 316 Landlord family with nearly 4 million tenants, we want to know your thoughts on the governments proposals, to enable us to create a Tpas submission to the consultation.\r\n\r\nLed by our Policy team, we will be running 2 focus groups on Thursday 15th Feb, one for housing staff and one for tenants. Your voice matters, so please sign up to a session and have your say on this vitally important law.\r\n\r\nThere are 2 sessions on Thursday 15th February 2024\r\nStaff session – 10am – 12pm\r\nTenant session - 1pm – 3pm\r\n\r\n\r\nFurther information\r\n\r\nYou can read the full consultation documents here https:\/\/www.gov.uk\/government\/consultations\/awaabs-law-consultation-on-timescales-for-repairs-in-the-social-rented-sector\r\n\r\nThe consultation closes on 5th March at 11.59pm.\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this session on zoom - you will be sent a link to access the session a few days before.\r\nWe hope you can join us!\r\n", "start_date_time": "2024-02-15 10:00:00", "end_date_time": "2024-02-15 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-01-16 12:28:04", "event_modified_date": "2024-01-17 10:14:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/932" }, "event_273": { "event_id": 867, "name": "Creating a Positive Engagement Culture", "description": "Engagement must and should have clear outcomes that make a difference to the business. Ensuring that these a planned for and delivered is therefore a key challenge..\r\n\r\n\r\nFurther details\r\n\r\nThis session looks at linking engagement to wider organisational strategic and how it can provide assurance to the main Board (HAs) or Housing Committee (LAs). Overall it will help ensure engagement leads to measurable improvements and changes in service delivery that benefit the customer and the organisation.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-02-13 10:00:00", "end_date_time": "2024-02-13 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:22:01", "event_modified_date": "2024-01-31 09:54:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/867" }, "event_274": { "event_id": 925, "name": "Webinar: Housing Ombudsman - Annual Complaints Review Webinar (Free)", "description": "Join our webinar in partnership with the Housing Ombudsman.\r\n\r\n\r\nHousing Ombudsman - Annual Complaints Review Webinar\r\n\r\nWe are delighted to announce that the Housing Ombudsman will be running this free webinar exclusively for Tpas members on Wednesday 7th February 2024 at 11am.\r\n\r\n\r\nThe Housing Ombudsman’s Annual Complaints Review was released in October 2023.\r\n\r\nLast year the Ombudsman received over 5,000 complaints that were escalated for formal investigation for the first time, representing a 27% increase on the previous year. 6,590 orders and recommendations were undertaken to make things right for residents. This included ordering or recommending £1.1m in compensation.\r\n\r\nJoin this webinar hosted by The Housing Ombudsman Service to discuss the key headlines from the Review. We will discuss the areas with the highest and lowest maladministration rates as well as trends in different regions. The webinar will also share details of the upcoming workshops, webinars and learning tools available through the Centre for Learning.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2024-02-07 11:00:00", "end_date_time": "2024-02-07 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-12-05 16:16:36", "event_modified_date": "2023-12-07 12:21:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/925" }, "event_275": { "event_id": 865, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-02-05 10:00:00", "end_date_time": "2024-02-05 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:20:03", "event_modified_date": "2023-06-30 16:20:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/865" }, "event_276": { "event_id": 903, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-02-02 10:00:00", "end_date_time": "2024-02-02 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-10-13 15:09:43", "event_modified_date": "2023-10-13 15:09:43", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/903" }, "event_277": { "event_id": 864, "name": "Using Behavioural Insights to Increase Involvement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging involvement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their involvement.\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of involved tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share findings from Tpas Trailblazer Project: 'The Engagement Maximiser'.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into being involved with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nImportant Information\r\n\r\nPlease Note: Participants need to attend both days to complete the course.  The timings for the course will be 9.30am until 1pm on each day.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-01-31 09:30:00", "end_date_time": "2024-02-01 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:19:19", "event_modified_date": "2023-07-26 10:33:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/864" }, "event_278": { "event_id": 934, "name": "Virtual Roundtable - Mears Approach to Tenant Engagement & Communication Retrofit Works", "description": "Mears Approach to Tenant Engagement & Communication Retrofit Works (Social Housing Decarbonisation Fund - SHDF)\r\n\r\nMears want to ensure that tenants experience of retrofit is not only a positive one but is the absolute best it can be from its earliest outset. Excellent engagement and communication provide the solid foundations for an exceptional delivery of these works and ensure it is what tenants want and how they want it.\r\nJoin this online roundtable to hear about the Mears approach and give your feedback on how this can be improved.\r\n\r\nThe participation and contribution of Tpas tenant members will help Mears to build on existing processes and to create best practices that is hoped all tenants may be able to benefit from.\r\n\r\nDuring the roundtable\r\nYou will\r\n\r\n\r\n\tUnderstand Mears approach to Tenant Engagement & Communication on Social Housing Decarbonisation Fund (SHDF) Retrofit Works.\r\n\tJoin breakout rooms to have your say on the Mears approach - have an overview of Tenant Engagement & Comms Plan & Associated Materials (notifications, letters etc).\r\n\tGive feedback from the breakout rooms\r\n\tHave the opportunity to ask questions\r\n\r\n\r\nWebinar Delivery\r\nThis session will be led by\r\n\r\nJulie Butterworth, Tpas, Head of Consultancy, \r\n\r\nRob Chesman , Mears Group Group Head of Customer Experience \r\n\r\nCatherine McGarry, Mears Group Retrofit Compliance & Lead Energy Assessor\r\n\r\nSandra Butler, Mears Group Head of Business Support\r\n\r\nHow do I join the webinar?\r\nWe will be delivering this session on zoom - you will be sent a link to access the session a few days before.\r\n\r\nIf you have any questions, please email lisa.holt@tpas.org.uk\r\n\r\nWe hope you can join us!\r\n\r\nFurther information\r\nMears Approach to Tenant Engagement & Comms on Retrofit Works Overview\r\n\r\nThe UK is committed to reaching net zero by 2050. This means that the total greenhouse gas emissions would be equal to the emissions removed from the atmosphere, with the aim of limiting global warming and resultant climate change.\r\n\r\nThe National Housing Federation calculates that social housing contributes 10% of domestic use of fossil fuels. These numbers show why it is so important to decarbonise heat for the UK to reach its net zero target. With this understanding, how best are we going to make our homes energy efficient, warmer, healthier, better ventilated, and better performing for the environment?\r\n\r\nThe answer is through extensive retrofit activity. Domestic Retrofit refers to the process of making improvements to a home so that it becomes more energy efficient and operates with lower emissions.\r\n\r\nThe key finding of a report from Tpas and PlaceShapers, based on focus groups with over 100 residents and key sector sustainability experts was that the social housing sector should work collaboratively to develop clear communications advice so landlords can best work with residents and communities to deliver green homes. Early and consistent engagement has been identified as a key factor in the successful delivery of retrofit projects. Learnings from the SHDF (Social Housing Decarbonisation Fund) Demonstrator Scheme are that poor tenant engagement is a particular blocker to successful delivery.\r\n\r\nThe Social Housing Retrofit Accelerator (SHRA), a government funded service to support retrofit delivery states: “It’s important to think about retrofit as something that is being done with and for people, rather than simply being done to a building. People have an emotional connection to their homes, whether they are tenants or owners; for tenants, there is also a sense of having less control over major decisions about their homes. Being clear and open in engagement with people can therefore help to make the whole process feel easier for everyone.”\r\n\r\nThe sometimes-disruptive nature of retrofit works cannot be understated and a sensitivity to this should underpin operational delivery of these works. At Mears we strive to provide the best services to all our customers, at every point of contact. We pride ourselves on doing the right thing and placing customers at the heart of everything we do and our culture centres on collaborating with our tenants to achieve this.\r\n\r\nYour Voice is part of our Customer Involvement Strategy and aims to drive action from insight and advance service standards for tenants through customer-led scrutiny and challenge. The shared learning from the Scrutiny Panel and associated groups across the company both drives innovation and promotes best practice.", "start_date_time": "2024-01-30 10:30:00", "end_date_time": "2024-01-30 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2024-01-16 13:31:12", "event_modified_date": "2024-01-22 09:10:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/934" }, "event_279": { "event_id": 895, "name": "Meeting Current Expectations in Complaint Handling", "description": "Join Dave Simmons and John Goodwin for this new training session about Complaints Handling.\r\n\r\nThis is a timely and important workshop as the Housing Ombudsman and Local Government & Social Care Ombudsman plan to publish a joint ‘Complaint Handling Code’ in January 2024 for implementation in April. This will be the first time that housing associations and local authorities will be covered by the same requirements – including timescales. Hear about the implications for residents and staff.\r\n\r\n\r\nWho should attend?\r\n\r\nThe training day is aimed at residents and landlords involved in the management, scrutiny or oversight of social housing complaints.\r\n\r\n\r\nLearning outcomes\r\n\r\nThe trainers will discuss:\r\n\r\n\r\n\tThe expected standards for good complaints handling and how to meet them in line with the Ombudsman's Complaints Handling Code\r\n\tHow the complaint handling climate has changed, with reference to the latest expectations and approaches for the Housing Ombudsman and the Regulator of Social Housing\r\n\tCurrent themes and areas of focus of the Ombudsman's decisions and thematic reports and how approaches to complaints should be adapted to meet these changing expectations\r\n\tKey tips for avoiding, resolving and reviewing complaints effectively as well as common pitfalls and challenges in complaints handling\r\n\tHow residents and play an effective role in ensuring an effective complaint handling service and culture\r\n\tThe importance of quality written responses - this will include reviewing some example Stage 1 and Stage 2 responses\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-01-29 10:00:00", "end_date_time": "2024-01-29 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-09-04 15:39:30", "event_modified_date": "2023-12-13 16:10:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/895" }, "event_280": { "event_id": 839, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 24th January 2024, 6pm - 8pm\r\n\r\nAGENDA\r\n\r\nWe will be joined by Tpas Senior Policy Adviser Clare Powell who will take you through what’s coming up in the year ahead policy wise. From Awabbs Law to Building Safety, Consumer Regulation to Rent Setting it promises to be an extremely busy year.\r\n\r\nThe session will be facilitated by Caritas Charles.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n24th April 2024\r\n\r\n24th July 2024\r\n\r\n23rd October 2024\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2024-01-24 18:00:00", "end_date_time": "2024-01-24 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-05-18 12:59:30", "event_modified_date": "2024-01-22 12:03:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/839" }, "event_281": { "event_id": 930, "name": "Tpas Special General Meeting (SGM)", "description": "Join the Tpas Special General Meeting (SGM)\r\n\r\nTPAS Limited\r\n\r\nA Company Limited by Guarantee\r\n\r\nCompany Registration Number: 02224643\r\n(“the Company”)\r\n\r\nNOTICE OF SPECIAL GENERAL MEETING (SGM)\r\nTo be held at 3.00pm Tuesday 23rd January 2024\r\n\r\nVia Zoom\r\n\r\nIn accordance with Article 11 of the Articles of Association of the Company, this is formal Notice that a Special General Meeting of the Company has been called by the Board to be held at 3.00pm – 3.45pm on Tuesday 23rd January 2024 via Zoom to consider the following business:\r\n\r\n\r\n\tApologies and confirmation of quorum\r\n\tMinutes of previous General Meeting (if any);\r\n\tTo consider the following proposed Special Resolution:   “THAT the Articles of Association of the Company be rescinded in their entirety and replaced with the version attached to the Notice calling the Special General Meeting”; and\r\n\tAny Other Business.\r\n\r\n\r\nBy order of the Board, dated: 21st December 2023\r\n\r\nNOTES TO ACCOMPANY NOTICE OF SPECIAL GENERAL MEETING:\r\n\r\n• In accordance with Article 4 of the current Articles of Association, every member shall appoint a Representative to act for it at any meeting of the Company and may remove and appoint another Representative at any time. Appointments and removals shall be in writing and signed by an officer of the member concerned and shall take effect when approved by the Board.\r\n• Please ensure that the Company has a nominated representative appointed for you as a Company Member to take part in the SGM. Tenant Company Members will be treated as having appointed themselves unless a Representative has been appointed in accordance with Article 4.\r\n• If you need to appoint or change the details of your Representative you will need to contact Jenny Osbourne\/Company Secretary at Jenny.osbourne@tpas.org.uk in writing to confirm the details of your Representative. This must be received by 16th January 2024 to enable the Board to consider and approve any appointments in readiness for the SGM.\r\n\r\nHow do I join the SGM?\r\n\r\nWe will be delivering this SGM on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2024-01-23 15:00:00", "end_date_time": "2024-01-23 15:45:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-12-21 13:15:08", "event_modified_date": "2023-12-21 13:22:45", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/930" }, "event_282": { "event_id": 905, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2024-01-23 11:00:00", "end_date_time": "2024-01-23 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-10-17 11:14:51", "event_modified_date": "2023-10-17 11:14:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/905" }, "event_283": { "event_id": 916, "name": "Consumer Vulnerability (Free for Tpas Members)", "description": "This session will look at consumer vulnerability with a focus on The Governments 'Make Things Right' campaign.\r\n\r\n\r\nFurther details\r\n\r\nIt will focus on soft skills and provide general awareness on consumer vulnerability. It will also provide tips and methods for providing support to all consumers to ensure they are listened to and get the outcome that is best for them whilst managing their expectations with empathy and sympathy.\r\n\r\nIt will aim to provide practical awareness and tips on how to assist all consumers, creating an inclusive service that supports all types of consumer vulnerability.\r\n\r\n\r\nWhat will the session cover?\r\n\r\n\r\n\tWhat is consumer vulnerability\r\n\tWhat are the possible causes of consumer vulnerability\r\n\tHelp you understand how you might identify and work with consumers that may be vulnerable\r\n\tPractical tips on how to support consumers\r\n\tThe opportunity to relect on current processes\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nThe learning objectives are as follows:\r\n\r\n\r\n\tTo help you identify and assist consumer vulnerability\r\n\tTo help you ensure that consumers receive the information necessary to make informed decisions and are not exploited\r\n\tTo help ensure the consumer gets the best outcomes for themselves\r\n\tTo help develop strategies to ensure consumer vulnerability, inclusion and diversity are always considered\r\n\tProvide oppportunites for considering how you can change things within your own organisation\r\n\r\n\r\n\r\nFacilitator profile\r\n\r\nThe session will be run by Louise Baxter from Consumer Friend. Louise is an accredited trainer and keynote speaker and has been a Trading Standards Offices and a consumer champion for over 20 years. She is an expert in fraud, scams, consumer regulation, education and consumer vulnerability.\r\n\r\nLouise is an active Non-Executive Board Member for the Propoerty Ombudsman Service, a consumer panel member for Phone-Paid Services Authority and joint CEO for Consumer Friend Ltd. She was awarded a fellowship and MBE for protecting vulnerable cusomer from financial abuse in 2017.", "start_date_time": "2024-01-22 10:00:00", "end_date_time": "2024-01-22 11:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-07 16:11:27", "event_modified_date": "2023-11-21 08:27:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/916" }, "event_284": { "event_id": 778, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Thursday 18th January 2024 at 11am.\r\n\r\nAGENDA \r\n\r\nDiversity and Representation in Formal Engagement – where are we at?\r\n\r\nOur first meet up of 2024 looks at representation and diversity in formal engagement structures such as Tenant panels, scrutiny groups, assurance committees, mystery shoppers, estate champions etc. You’ll hear the Tpas take on this issue and learn more about their related research project launching in a few weeks. You will also be able to share your thoughts, ideas, and current practices with the group and assess what more we should be doing in this area going forward.\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna and Louise Holt, Tpas Head of Member Services.\r\n\r\n\r\nYou can read the report from our most recent session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n25th April 2024\r\n\r\n17th July 2024\r\n\r\n24th October 2024\r\n\r\n21st January 2025\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2024-01-18 11:00:00", "end_date_time": "2024-01-18 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-16 15:07:56", "event_modified_date": "2024-01-09 11:17:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/778" }, "event_285": { "event_id": 877, "name": "Tpas Measuring Engagement Club Meet Up (Free)", "description": "Join our quarterly online meet up sessions with guest speakers and facilitated themed roundtables.\r\n\r\nOur meetup up will take place on 17th January 2024 at 11am.\r\n\r\nAGENDA \r\n\r\nWe have a special guest at this quarters meeting with Jamie Owen from TP Tracker taking you through all the benefits of their system and measuring engagement generally. There will also be an opportunity to network and share your top tips and seek solutions.\r\n\r\n\r\n\r\nWhy a Measuring Engagement Club?\r\n\r\nOne of ongoing challenges when comes to engagement is measuring its impact and value, specifically\r\n\r\n\r\n\tHow do we show our engagement methods are working for tenants?\r\n\tHow do we capture what difference it has made?\r\n\tHow do we demonstrate we are meeting the regulatory requirements?\r\n\tHow do we know if our engagement strategy is delivering the planned organisational outcomes?\r\n\r\n\r\nWith the new regulatory era upon us, it’s likely all the above are going to be even bigger issues going forward!\r\n\r\nThe Club provides a collaborative space for members to focus exclusively on measuring engagement, exploring issues such as\r\n\r\n\r\n\tWhat methods are being used now? Do they work?\r\n\tWhat else is out there? What can be learnt from other sectors about capturing value?\r\n\tHow will the engagement TSM’s impact on our approach?\r\n\tHow can engagement practitioners work effectively with insight\/data teams and systems?\r\n\r\n\r\nFurther meet ups will take place on\r\n\r\n17th April 2024\r\n\r\n4th July 2024\r\n\r\n9th October 2024\r\n\r\nFurther Information\r\n\r\nThe club has its own Tpas Connect Group specifically for measuring engagement issues and conversations. The group will be for staff only and we will be looking to attract both engagement staff and insight\/data staff, so we get a have a wide range of views and experiences.\r\n\r\nEmail your details to info@tpas.org.uk and we will invite you to join the online networking group.\r\n\r\n ", "start_date_time": "2024-01-17 11:00:00", "end_date_time": "2024-01-17 13:00:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/training-and-events", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-07-19 08:14:31", "event_modified_date": "2024-01-15 13:21:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/877" }, "event_286": { "event_id": 857, "name": "Procurement & The Role of Customers", "description": "Social landlord spend money on goods and services that are ultimately used by their customers.\r\n\r\n\r\nFurther details\r\n\r\nPoor procurement leads to dissatisfied customers and a waste of resources. This course aims to support housing customers and staff to identify ways in which to involve customers in the procurement process - particularly the goods and services that impart customers lives.\r\n\r\n\r\nLearning Objectives\r\n\r\n\r\n\tExplore the procurement process in order to identify how customers can effectively influence the process\r\n\tConsider the legal and regulatory issues, including value for money, around procurement\r\n\tConsider how you can find out what tenants and the organisation want and need from the procurement process\r\n\tExplore when and how customers can be involved in procurement\r\n\tConsider how the deverse needs of customers can be included as part of the procurement process\r\n\tIdentify how the involvement process and the procurement process can work together\r\n\tConsider the role of customers in contract monitoring and review of contracts\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThis is a well paced course with time for input. Trainer made sure everyone was involved and took part.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-01-17 10:00:00", "end_date_time": "2024-01-17 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:12:33", "event_modified_date": "2023-11-07 15:58:37", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/857" }, "event_287": { "event_id": 863, "name": "Maximise the Power of Scrutiny", "description": "After all the hard work that’s goes into a scrutiny review, can you really risk not communicating and circulating the findings and recommendations effectively? Of course not!\r\n\r\n\r\nFurther details\r\n\r\nThat’s why we have designed this specialist scrutiny course to equip you with all the skills and knowledge needed to ensure your review packs a real punch!\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tWhat needs to go into a scrutiny report\r\n\tIdentifying who your target audiences are and the best methods to suit them\r\n\tExploring different presentation methods and platforms\r\n\tUnderstanding and unlocking the skills needed to speak with confidence to different audiences.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-01-16 10:00:00", "end_date_time": "2024-01-16 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:18:13", "event_modified_date": "2023-06-30 16:18:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/863" }, "event_288": { "event_id": 858, "name": "Resident Engagement & Building Safety", "description": "A unique course to ensure you put residents at the heart of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of building safety, this unique training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on multi storey blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tThe key differences between generic and building safety engagement\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nExcellent course, well delivered by Michael with plenty of discussion. Thank you\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2024-01-15 10:00:00", "end_date_time": "2024-01-15 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:13:24", "event_modified_date": "2023-12-11 12:24:28", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/858" }, "event_289": { "event_id": 802, "name": "Holding Your Landlord to Account", "description": "The elements of this course will help  involved customers and staff  to consider effective ways for governance, assurance and co-regulation to benefit the organisation and its customers.\r\n\r\n\r\nOn this course:\r\n\r\n\r\n\tWe will explore the ways to link formal customer involvement with the governance of the landlord\r\n\tExplore the skills required of those people who are formally involved in governance and co-regulation\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2024-01-10 10:00:00", "end_date_time": "2024-01-10 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-23 11:23:44", "event_modified_date": "2023-07-26 14:46:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/802" }, "event_290": { "event_id": 849, "name": "Recruiting for Scrutiny", "description": "We all know that its people who make scrutiny successful so recruiting the right customers\/tenants\/residents  is an absolute must.\r\n\r\n\r\nFurther Details\r\n\r\nBut where do you start? Who are you looking for? How do you get them interested? How do you know if they’re right for the job? So many questions……But don’t let it give you a headache, just get yourself on this practical  course and let us guide you effortlessly through the whole process!\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tIdentifying what makes a great scrutiny team\r\n\tHow to run a successful scrutiny recruitment campaign\r\n\tExamine the different approaches to selecting scrutineers from interviews, assessment days to informal café chats\r\n\tExploring appropriate support and retention strategies\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course is aimed at staff\/customers who are involved with recruiting and supporting scrutiny group members \r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-01-09 10:00:00", "end_date_time": "2024-01-09 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:01:47", "event_modified_date": "2023-09-29 14:13:45", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/849" }, "event_291": { "event_id": 861, "name": "Mystery Shopping", "description": "Find out how to become an expert mystery shopper and assess your landlord’s services.\r\n\r\n\r\nFurther details\r\n\r\nThis is a great course that will help you to understand what mystery shopping is and why landlords work with their tenants on mystery shopping projects.  It is a practical course that will develop your skills so that you can take part in mystery shopping project with confidence and expertise.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tWhy organisations have mystery shoppers\r\n\tThe role and responsibilities of being a mystery shopper and what it means in practice\r\n\tPrinciples and protocols\r\n\tDeveloping your skills\r\n\tDeveloping scenarios\r\n\tPlanning a project\r\n\tPractice makes perfect!\r\n\r\n\r\n\r\nAudience\r\n\r\nIdeal for new and those with some experience of mystery shopping.  Good for both tenants and staff.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nIt gave insight into the relevance of mystery shopping.\r\n\r\nReally enjoyed it and would recommend\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2024-01-08 10:00:00", "end_date_time": "2024-01-08 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:16:15", "event_modified_date": "2023-06-30 16:16:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/861" }, "event_292": { "event_id": 859, "name": "Meeting & Committee Skills", "description": "A popular course that offers advice and tips on how to achieve productive meetings that are chaired well and make a difference.  It will help you to focus on the issues in hand, make use of your valuable time, deal with different personalities and achieve results.  It will also help you understand the roles and expectations of committee members.\r\n\r\n\r\nWhat you can expect to learn:\r\n\r\n\r\n\tThink about the reasons for and purpose of your meetings\r\n\tIdentify the things that make meetings work and those that make them a waste of time\r\n\tExplore basic communication and team working skills that make meetings effective\r\n\tPractice ways of dealing with 'difficult' people\r\n\tDiscuss how to produce a good agenda and useful minutes\r\n\tConsider ways to make meetings more interesting and effective and encourage others to attend\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee member\r\n\r\n\r\n\r\nAudience:\r\n\r\nThis is great for residents and community representatives who want the meetings they attend to achieve results.  It is also an excellent refresher course for thos who would like to develop their skills as well as a good introduction for new staff.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say:\r\n\r\n\r\nI found all aspects of the course beneficial, there was an abundance of invaluable information\r\n\r\nI now know how to use other people's skills and how to manage myself in meetings\r\n", "start_date_time": "2023-12-12 10:00:00", "end_date_time": "2023-12-12 15:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:14:35", "event_modified_date": "2023-06-30 16:14:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/859" }, "event_293": { "event_id": 918, "name": "Youth Engagement in Social Housing \u2013 Unlocking the potential", "description": "\r\n\r\nTuesday, 5 December 2023: 10am – 12pm\r\n\r\nEngaging with young people is a real challenge for many social landlords but hearing views, concerns and questions from younger tenants is crucial.\r\n\r\nSo once again, Tpas England, TPAS Scotland, TPAS Cymru and Supporting Communities from Northern Ireland, have joined together to present this exciting, informative and interactive online workshop sharing good practice from the four nations.\r\n\r\nShaping Tomorrow’s Homes: Why youth engagement is key to leading change.\r\n\r\nThis inspiring and thought-provoking session explores how Bolton at Home working in partnership with the amazing charity RECLAIM, delivered an engagement programme for young residents, enabling them to shape their policies and services, and hold them to account. They will share with you how they set up a “youth scrutiny panel”, the impact it made, and how it gave space to young working-class residents to voice their concerns, and tackle some of the housing challenges they and their communities faced.\r\n\r\nHear from Northern Ireland about the challenges landlords face in engaging with young people and the barriers that prevent youth engagement with their landlords. Hear about some good practice examples of approaches used and the link between increasing involvement and improved housing services.\r\n\r\nJames Begley, Youth Work Manager from the Northern Ireland Youth Forum will talk about their role and their recruitment of young, enthusiastic and determined people who are driving change in NI in various ways and various platforms. He will also discuss the positive impact they are having in communities here and the important link between their work and social landlords.\r\n\r\nLet’s love our community\r\nCome with Jonathan Giddings Reid of Elderpark HA in Govan, Glasgow and investigate the Junior Community Voice Champion Project.\r\n\r\nHear about one of the ways this local housing association engages young voices and explore:\r\n\r\n• What? Why? How?\r\n• Lessons learned\r\n• What’s Next?\r\n\r\nThese young people are making a difference in and for their community.\r\n\r\nWho’s the session for \r\n\r\nAnyone interested in hearing good practice examples of how to involve young people in social housing.\r\n\r\nCost per person\r\n\r\nFree of Charge for members\r\n£50 for non members\r\n\r\nThings to know:\r\n\r\nThis is an online webinar via Zoom - you will receive a joining link directly from zoom to access the event.", "start_date_time": "2023-12-05 10:00:00", "end_date_time": "2023-12-05 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-11-23 08:09:07", "event_modified_date": "2023-11-30 09:04:45", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/918" }, "event_294": { "event_id": 902, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-12-01 10:00:00", "end_date_time": "2023-12-01 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-10-13 15:07:22", "event_modified_date": "2023-10-13 15:07:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/902" }, "event_295": { "event_id": 836, "name": "Scrutiny Staff Meet-Ups (Free)", "description": "Scrutiny Staff Meet-Ups – the new way to innovate and improve your scrutiny practice\r\n\r\nOur scrutiny staff meet ups are brand new, online, free member only sessions starting in 2023.\r\n\r\nAny staff involved in supporting or setting up scrutiny in their organisations are welcome to join.\r\n\r\nFacilitated by one of our national consultancy managers, they offer the ideal opportunity to network, learn and share good practice in a solution focussed space.\r\n\r\nEach session will be framed around a scrutiny hot topic, and you can find details of all the sessions below:\r\n\r\n17th January 2023 – Recruitment to Scrutiny \r\n\r\n8th March 2023 – Offering incentives and rewards \r\n\r\n16th May 2023 – Task and finish groups and different scrutiny models \r\n\r\n19th July 2023 – Culture\r\n\r\n5th October - Scrutiny Recommendations\r\n\r\n22nd November - Scrutiny Outcomes\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n \r\n\r\n", "start_date_time": "2023-11-22 11:00:00", "end_date_time": "2023-11-22 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-05-11 07:37:29", "event_modified_date": "2023-08-01 13:04:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/836" }, "event_296": { "event_id": 880, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2023-11-15 11:00:00", "end_date_time": "2023-11-15 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-07-24 13:43:12", "event_modified_date": "2023-07-24 13:43:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/880" }, "event_297": { "event_id": 855, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-11-14 10:00:00", "end_date_time": "2023-11-14 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:10:07", "event_modified_date": "2023-06-30 16:10:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/855" }, "event_298": { "event_id": 854, "name": "Investigating Complaints & Resolving Disputes", "description": "All complaints have an emotional element to them ….the complainant’s feelings about the matter. When dealing with written complaints it is easier to manage your own feelings and behaviours than when the complainant is sitting in front of you.\r\n\r\nThe very fact that the complainant has brought the matter to an Appeal Hearing will tell you that it is very important to them…acknowledge this fact.\r\n\r\n\r\nWhat the course will cover\r\n\r\n\r\n\tWhat is a complaint & What is not a compliant\r\n\tInvestigating complaints\r\n\tAnalysing complaints\r\n\tLearning from complaints\r\n\tResolving disputes\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2023-11-09 10:00:00", "end_date_time": "2023-11-09 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:09:13", "event_modified_date": "2023-06-30 16:09:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/854" }, "event_299": { "event_id": 896, "name": "Webinar: Tpas Accreditation - All You Need to Know (Free)", "description": "Tpas accreditation is leading the way in delivering a robust test of an organisations approach to Resident Engagement, involvement and influence.\r\n\r\nFirmly wedded to the Tpas National Tenant Engagement Standards, Tpas Accreditation accesses whether as an organisation you can demonstrate tangible outcomes with your engagement activities.\r\n\r\nWith the Tpas Engagement Standards being designed to ensure they respond to the wider housing sector engagement expectations, gaining the Tpas Accreditation is a sign that your organisation not only meets the challenging Tpas Engagement standards but is also a leader in the field of Engagement.\r\n\r\n\r\nThis webinar will be delivered by Gillian Mclaren, Tpas Consultancy Manager.\r\n\r\n\r\nOn the Webinar we will cover:\r\n\r\n\r\n\tOverview of the Tpas National Engagement Standards\r\n\tThe Accreditation process\r\n\tThe benefits of gaining the Accreditation for both tenants and the organisation\r\n\tQuestions\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2023-11-07 11:00:00", "end_date_time": "2023-11-07 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-09-07 10:27:59", "event_modified_date": "2023-09-07 10:27:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/896" }, "event_300": { "event_id": 891, "name": "Dealing with Difficult Situations\/Resolving Conflict", "description": "How to manage difficult situations, using conflict as a positive tool. \r\n\r\n\r\nFurther details\r\n\r\nThis course is for you if you want to know how to resolve conflict both on a personal level and conflict that exists in the wider community.\r\n\r\nYou will focus on developing skills such as assertiveness to help you manage situations where you are faced with conflict. You will also learn how to help others in your community by increasing your understanding and skills about mediation and also how you cam make use of outside help.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tExplort the concept of conflict\r\n\tUnderstand why conflict occurs\r\n\tLook at the basics of group relations and see why conflict may arise in groups\r\n\tIdentify the intervention techniques that are available to resolve conflict, both on a personal and wider community level\r\n\tUnderstand how being assertive can help you\r\n\tExplore ways of negotiating\r\n\tUnderstand the role mediation can play\r\n\tIdentify ways to make use of a mediation service\r\n\tDevise an action plan to help you resolve conflict you may be experiencing\r\n\r\n\r\n\r\nAudience\r\n\r\nAnyone who wants to know why conflict occurs and practice the skills that may help you resolve difficult situations.\r\n\r\n\r\nCosts\r\n\r\nPlease Note: All costs are plus VAT\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-11-06 10:00:00", "end_date_time": "2023-11-06 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-08-11 10:05:33", "event_modified_date": "2023-10-09 09:14:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/891" }, "event_301": { "event_id": 853, "name": "Understanding Performance Data and Insight", "description": "Find out how to interpret performance information and ask the right questions so that you can confidently challenge performance and drive improvement.\r\n\r\n\r\nFurther Information\r\n\r\nThis is a really useful and practical course that demystifies and explains the terms performance information and performance management.  It looks at the types of performance information that housing organisations use, common terminology and how it is used to help manage the organisations performance.  It will help you to ask the right questions so you can challenge the organisations performance information.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tMeasuring the performance of housing services\r\n\tIdentifying common performance terms\r\n\tUsing performance indicators\r\n\tSetting and monitoring targets\r\n\tCollecting performance information\r\n\tUsing benchmarking\r\n\tInterpreting and questioning performance information\r\n\tHow performance data is presented\r\n\tApplying your learning to real life scenarios\r\n\r\n\r\n\r\nAudience\r\n\r\nIt is aimed at tenants, residents and officer level staff who want to understand how performance information is used in housing organisations.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThe course was good and catered to people with different levels of knowledge and understanding.\r\n\r\nThe facilitator made the course enjoyable, as it was very interactive.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-11-03 10:00:00", "end_date_time": "2023-11-03 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:07:52", "event_modified_date": "2023-06-30 16:07:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/853" }, "event_302": { "event_id": 901, "name": "The Housing Ombudsman Complaint Handling Code Consultation", "description": "The Housing Ombudsman has launched its consultation on the Complaint Handling Code as part of it becoming a statutory requirement under the Social Housing (Regulation) Act 2023.\r\n\r\nThe Housing Ombudsman has also partnered with the Local Government and Social Care Ombudsman to extend the Code across all local government functions to promote effective complaint handling.\r\n\r\nFor councils who are landlords, this will end the two-tier system with housing management and corporate complaints.\r\n\r\nFor social landlords already under the Complaint Handling Code, there will be few changes with the main provisions of proposed statutory Code unchanged.\r\n\r\nWhile social landlords have had to meet the obligations within the Code since it was introduced three years ago, under a statutory Code landlords will have to demonstrate they are meeting the requirements of the Code, including submitting their completed self-assessment to the Housing Ombudsman, and the Ombudsman will have new powers under its duty to monitor to hold landlords to account on complaint handling.\r\n\r\nJoin this session to share your views.  The Housing Ombudsman is keen to hear from landlord staff and tenants across the sector as part of the consultation and you can use this webinar to ask questions that are not answered by its FAQs.\r\n\r\nPlease note, we will not be taking any other case queries at this event, solely Complaint Handling Code consultation questions.\r\n\r\nThe session will be led by Verity Richards, Housing Ombudsman, Head of Dispute Support.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-11-02 11:00:00", "end_date_time": "2023-11-02 12:00:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/e-learning", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-10-10 07:04:04", "event_modified_date": "2023-10-10 07:13:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/901" }, "event_303": { "event_id": 899, "name": "Garden Organic Consultation event - share your views", "description": "Tpas are inviting members to give their thoughts and views on a new project from our friends at Garden Organic.\r\n\r\nCome along to this informative session to not only hear more,  but help Garden Organic to shape the idea before launch so it absolutely hits the mark. Open to all community and engagement staff and involved tenants, if you are working with communities and have an interest in doing more on the green and organic agenda then they would love your input!\r\n \r\n\r\nBackground\r\n\r\nGarden Organic has been working with Tpas, HACT, HQN and Housing Associations across the UK to develop a program to empower people to garden and enjoy the green spaces available to them – from shared green spaces to back gardens, front gardens or balconies. The ultimate aim would be to enable people all over the country to nurture land and soil in the best way to support biodiversity, whilst boosting their own health and wellbeing, learning new skills and coming together around growing food and flowers.\r\n\r\nTo do this, we want to create a network of Growing Buddies – enthusiastic people who either already know a bit about growing or are keen to learn and who will introduce or develop growing clubs in housing association places\/spaces. The Growing Buddies could be housing association estate, or community staff, and\/or individual tenants. We would recommend that buddies work in pairs as a minimum, but they may form their own team of buddies depending on the size of their local community.\r\n\r\nGarden Organic would offer relevant, practical support to Growing Buddies and their communities in the form of a toolkit, webinars and activities. These will be aimed at building confidence, encouraging participation and inspiring people to get growing. We’d love to also deliver in-person support via courses in food growing, composting and general gardening skills, but this would take longer and cost more to mobilize.\r\n\r\nWe want to ensure that any programme we run is fit for purpose, meets the needs of housing associations and communities in particular, and helps deliver on addressing some of the major challenges facing society.\r\n\r\nTherefore, we’d like to come together with some key people to test this out so we can then offer it as a product to all Tpas members by late autumn, in time for the early adopters to be getting started in spring next year.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-10-31 14:00:00", "end_date_time": "2023-10-31 15:00:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/e-learning", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-10-02 09:28:36", "event_modified_date": "2023-10-02 09:30:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/899" }, "event_304": { "event_id": 852, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members.  This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence. \r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tEffective communication\r\n\tQuestioning and listening techniques\r\n\tSkills for influencing others\r\n\tThe impact of non-verbal communication\r\n\tTechniques for being assertive\r\n\tUsing language that helps you get your point across\r\n\tPresenting facts clearly\r\n\tUsing your learning to making your point clearly in meetings\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills.  It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\n\r\nWhay People Say\r\n\r\n\r\nI enjoyed the course very much and the trainer knew her craft\r\n\r\nI found the course very interesting and informative.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-10-27 10:00:00", "end_date_time": "2023-10-27 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:06:57", "event_modified_date": "2023-06-30 16:06:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/852" }, "event_305": { "event_id": 893, "name": "Crumbs of Comfort - The Eastbourne Experience (Free for Tpas Members)", "description": "This session will look at Eastbourne Borough Council's experience of engaging in the Regulator of Social Housing's Consumer Regulation Testing Pilot including how they prepared, what was involved and how it will inform their onward approach.\r\n\r\n\r\nJoin Richard Tomkinson, Customer Experience & Performance Lead at Lewes District & Eastbourne Borough Councils who will take you through this webinar and chat about Eastbourne's experience.\r\n\r\n\r\nRichard's experience comes from 27 years working with housing and management, performance improvement, regeneration engagement, resident involvement and community investment.\r\n\r\nIn 2018 following a number of years as an independent consultant, including 13 years as a Tpas Training & Consultancy Associate, Richard joined his home local authority as a Project Implementation Lead (picking up all the stuff that others didn't have time to do!).\r\n\r\nFollowing the publication of The Charter for Social Housing Residents, Richard undertook service realignment and established the Customer Experience Team to address existing service challenges and to future-proof the organisation for what was to come. The Team now delivers a range of core services (Complaint Handling, Resident Involvement, Systems Administration and User-Training, Performance Management) as well as providing a wider business support role for service improvement.\r\n\r\n ", "start_date_time": "2023-10-25 10:30:00", "end_date_time": "2023-10-25 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-08-24 09:39:40", "event_modified_date": "2023-08-24 09:42:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/893" }, "event_306": { "event_id": 886, "name": "Council Tenants Conversation Corner - virtual meet up (Free)", "description": "Join our Council Tenants Conversation Corner on Friday 20th October at 11.00am.\r\n\r\n\r\nTpas Council tenant members have told us that they’d like more focus on their issues and experiences, as sometimes they are just very different from Housing Association tenants.\r\n\r\nWe totally get this, and we particularly saw this in action at the recent Tpas annual conference in regards to how upcoming consumer regulation will be inspected, how the performance of local authorities is being judged by the sector and the language that is used to discuss council services.\r\n\r\nIn response, therefore, next month we are holding our first ever Council Tenants Conversation Corner on Friday 20th October 11.00am-1.00pm.\r\n\r\nThis free online event is open to all Tpas Local Authority Tenants members across the country.\r\n\r\nIt will offer an informal, confidential, and dedicated space, solely for Council Tenants, to tell us how it is for you and will also look to collect ideas as to how Tpas can best support our Council Tenants members in future.\r\n\r\nBook you free place now and be part of the conversations that matter.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-10-20 11:00:00", "end_date_time": "2023-10-20 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-08-02 16:31:23", "event_modified_date": "2023-08-30 16:02:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/886" }, "event_307": { "event_id": 851, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-10-20 10:00:00", "end_date_time": "2023-10-20 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:06:00", "event_modified_date": "2023-06-30 16:06:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/851" }, "event_308": { "event_id": 777, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Thursday 19th October 2023 at 11am.\r\n\r\nAGENDA - TBC\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nYou can read the report from our most recent session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nThursday 20th July 2023\r\n\r\nThursday 18th January 2024\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-10-19 11:00:00", "end_date_time": "2023-10-19 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-16 15:05:50", "event_modified_date": "2023-05-09 12:36:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/777" }, "event_309": { "event_id": 898, "name": "Collaborate: Tenant influence in boards and governance Briefing Session", "description": "Join this FREE briefing session on 12 October at 16:00 to find out more about our new Collaborate programme!\r\n \r\n\r\nAnyone who works in involvement and engagement, whether as an employee or as a volunteer, knows that great change is coming down the track, and we all need to be sure that housing providers are ready.\r\n\r\nAt Tpas we know how critical it is that leaders of housing providers are able to hear, understand and act on tenants’ experiences, and at last new legislation and impending regulation changes also emphasise this too.\r\n\r\nTo give leaders of housing providers the opportunity to really explore how these changes will affect them and the organisations they lead, we have set up a new programme, Collaborate: Tenant Influence in Boards and Governance.\r\n\r\nHear\r\n\r\nAt the free briefing session, we’ll tell you all about how your organisation (housing associations and ALMOs only) will benefit from working with key leaders from inside and outside our industry, as well as each other, to tackle serious challenges.\r\n\r\nYou’ll hear from an organisation that has already committed to joining the project, from one of the speakers at the event as well as from Tpas Chief Executive.\r\n\r\nShare\r\n\r\nWe know that this briefing will interest many people, so feel free to share this information across your organisation. In return we’ll share with you how you’ll benefit.\r\n\r\nLearn\r\n\r\nThe programme will help all participants learns new skills and challenge the status quo; this briefing session will give you a taste of what’s to come.\r\n\r\n\r\n\r\nThe programme is exclusively for Tpas members and we want you to have the opportunity to find out more about it. \r\n\r\n\r\nFurther Information\r\n\r\nIf you’d rather have a chat about it, please contact Consultancy@tpas.org.uk and we’ll get back to you.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. ", "start_date_time": "2023-10-12 16:00:00", "end_date_time": "2023-10-12 17:00:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/e-learning", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-09-26 15:52:51", "event_modified_date": "2023-09-27 07:57:45", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/898" }, "event_310": { "event_id": 876, "name": "Tpas Measuring Engagement Club Meet Up (Free)", "description": "Join our quarterly online meet up sessions with guest speakers and facilitated themed roundtables.\r\n\r\n \r\n\r\nOur next meetup up will take place on 11th October at 11am.\r\n\r\nAGENDA – TBC\r\n\r\n\r\n\r\nWhy a Measuring Engagement Club?\r\n\r\nOne of ongoing challenges when comes to engagement is measuring its impact and value, specifically\r\n\r\n\r\n\tHow do we show our engagement methods are working for tenants?\r\n\tHow do we capture what difference it has made?\r\n\tHow do we demonstrate we are meeting the regulatory requirements?\r\n\tHow do we know if our engagement strategy is delivering the planned organisational outcomes?\r\n\r\n\r\nWith the new regulatory era upon us, it’s likely all the above are going to be even bigger issues going forward!\r\n\r\nThe Club provides a collaborative space for members to focus exclusively on measuring engagement, exploring issues such as\r\n\r\n\r\n\tWhat methods are being used now? Do they work?\r\n\tWhat else is out there? What can be learnt from other sectors about capturing value?\r\n\tHow will the engagement TSM’s impact on our approach?\r\n\tHow can engagement practitioners work effectively with insight\/data teams and systems?\r\n\r\n\r\nFurther meet ups will take place on\r\n\r\n17th January – 11am – 1pm\r\n17th April – 11am – 1pm\r\n\r\nFurther Information\r\n\r\nThe club will have its own Tpas Connect Group specifically for measuring engagement issues and conversations. The group will be for staff only and we will be looking to attract both engagement staff and insight\/data staff, so we get a have a wide range of views and experiences.\r\n\r\nEmail your details to info@tpas.org.uk and we will invite you to join the online networking group.\r\n\r\n ", "start_date_time": "2023-10-11 11:00:00", "end_date_time": "2023-10-11 13:00:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/training-and-events", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-07-19 08:06:32", "event_modified_date": "2023-08-02 16:35:39", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/876" }, "event_311": { "event_id": 890, "name": "#ScrutinyWeek - Top Tips for being a scrutineer. (Free)", "description": "Join us for our #ScrutinyWeek, Top Tips for being a scrutineer webinar. \r\n\r\n\r\nHear from Kai, a tenant scrutineer at Black Country Housing Group as they share with you some great advice on how to survive and thrive in the world of scrutiny\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-10-06 10:30:00", "end_date_time": "2023-10-06 11:30:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/e-learning", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-08-10 12:04:05", "event_modified_date": "2023-10-06 09:08:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/890" }, "event_312": { "event_id": 835, "name": "#ScrutinyWeek - Scrutiny Staff Meet-Up (Free)", "description": "Scrutiny Staff Meet-Ups – the new way to innovate and improve your scrutiny practice\r\n\r\nOur scrutiny staff meet ups are brand new, online, free member only sessions starting in 2023.\r\n\r\nAny staff involved in supporting or setting up scrutiny in their organisations are welcome to join.\r\n\r\nFacilitated by one of our national consultancy managers, they offer the ideal opportunity to network, learn and share good practice in a solution focussed space.\r\n\r\nEach session will be framed around a scrutiny hot topic, and you can find details of all the sessions below:\r\n\r\n5th October \r\n\r\nScrutiny Recommendations\r\nHow do we make sure that final recommendations from scrutiny reviews are appropriate and outcome focussed?\r\n\r\n22nd November - Scrutiny Outcomes\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n \r\n\r\n", "start_date_time": "2023-10-05 14:00:00", "end_date_time": "2023-10-05 15:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-05-11 07:36:53", "event_modified_date": "2023-09-20 13:57:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/835" }, "event_313": { "event_id": 889, "name": "#ScrutinyWeek - One way or another. A look at the different ways of doing Scrutiny. (Free)", "description": "Join us for our #ScrutinyWeek, One way or another. A look at the different ways of doing Scrutiny. \r\n\r\n\r\nThere’s no right or wrong way to “do” Scrutiny, so long as it follows some key principles, the model you choose is down to what works best for residents and the organisation. So why not find out about the different models and approaches out there and explore which one might be the best fit for you.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-10-05 10:30:00", "end_date_time": "2023-10-05 12:00:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/e-learning", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-08-10 12:02:07", "event_modified_date": "2023-08-10 12:13:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/889" }, "event_314": { "event_id": 830, "name": "National Tenant Scrutiny Conference 2023", "description": "The only national conference dedicated to Tenant\/Resident\/Customer led scrutiny is taking place on Wednesday 4th October 2023 at the Loughborough University Conference Centre.\r\n\r\n\r\nThe new Social Housing (Regulation) Act 2023 is bringing huge change to the social housing sector, but where does this leave Tenant\/Resident\/Customer led scrutiny?\r\n\r\nWell, if you’re thinking maybe it can take a back seat now we have a stronger regulator, you definitely need to think again!\r\n\r\nRecent comments from the Regulator suggest that tenant led scrutiny is very much part of their plans, especially when it comes to inspections, with Kate Dodsworth, Director of Regulation saying.\r\n\r\n\r\n\r\nWe want to read scrutiny reports and see if boards have heard and delivered on outcomes etc.\r\n\r\n“We will come and talk to residents i.e, the Chair of Residents Scrutiny Panel or main customer voice etc”\r\n\r\n\r\n\r\nOur third national conference therefore offers you a welcoming and dedicated space where you can explore where your scrutiny is now, examine how it will fit into a new regulatory world, and find out what others are doing.\r\n\r\nWe’ll also have experienced scrutiny practitioners, leading speakers, and workshop leaders lined up to share their insight and support to inspire, innovate and invite fresh thinking.\r\n\r\nConference running order\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tWednesday 4TH October  2023 \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime        \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTime     \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSession \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t10.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tArrival and Delegate Registration \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t11.15 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tOpening Session – Scrutiny Guest Speakers\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t11.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak and Networking\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t12.45\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Session AM \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t1.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch and Networking \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t2.45\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Session PM\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.45 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t3.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak and Networking\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t4.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tScrutiny Showcase\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t4.00 \r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\tEnd of Conference\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nConference Keynote speaker\r\n\r\n\r\n\r\nJim Bennett, Regulator for Social Housing, Assistant Director of Policy and Communications.\r\n\r\nHear directly from the regulator for social housing on how they view scrutiny and what role tenant-led scrutiny might play in the new regulatory world, around inspections and the new standards.\r\n\r\nConference Sessions\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSession Information \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSession  Leader \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tMORNING SESSIONS  - 11.30am – 12.45pm\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tAM1 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tScrutiny:  Where is it at?\r\n\r\n\t\t\tTenant\/Customer\/Resident led Scrutiny has been around for over a decade now and no doubt it’s delivered some clear service improvements. But is that enough? Should it be more vocal, calling out disrepair and damp and mould issues for example? Should it focus solely on tenants concerns rather than landlords' priorities? Is it just too landlord controlled to deliver any challenge or accountability? \r\n\r\n\t\t\tJoin us as we tackle some controversial, but important issues at our lively discussion forum, and have your say on whether you think tenant led scrutiny is doing just fine or if it really needs to up its game!\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChaired by Dr Dave Mckenna \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tAM2\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tScrutiny in a new Regulatory World \r\n\r\n\t\t\tThe new Social Housing Regulation Act means scrutiny is now operating is a completely different regulatory world. From Tenant Satisfaction Measures to inspections, this session covers all your need to know about the new regulatory framework and explores where tenant lead scrutiny will fit, and how you can prepare.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tCaritas Charles, Tpas\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tAM3 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEssentials skills for Scrutiny\r\n\r\n\t\t\t Scrutiny often requires you to get involved in a variety of different tasks from interviewing staff to presenting your findings This session will give you some top tips and advice on how you can nail these different skills, making your scrutiny experience as positive as possible.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTonia Punter and Gillian Mclaren, Tpas\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tAM4 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngaging Young People in Scrutiny\r\n\r\n\t\t\tHear how Bolton at Home, working in partnership with RECLAIM, have successfully engaged a group of young people in scrutiny. You‘ll hear directly from the young people, as well as the professionals involved, as they share with you their journey and experiences in this ground breaking and creative pilot project.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBolton at Home and RECLAIM\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tAFTERNOON SESSIONS – 1.30pm – 2.45pm\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tPM1 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBeing a Tenant Scrutineer– what's it really like? \r\n\r\n\t\t\tJust what is it like being a tenant\/resident\/customer scrutineer in 2023? This open discussion forum will invite you to share your experiences and tell us what it’s like for you. We’ll explore what’s working well, not so well and what are the challenges going forward?  There will also be an opportunity to map out what you need from the Housing Sector if you are to deliver successful Scrutiny\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKai Jackson\r\n\r\n\t\t\tand Louise Holt, Tpas\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tPM2\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tScrutinising Repairs and Maintenance \r\n\r\n\t\t\tDo you want to influence the Better Social Housing Review and help set the groundwork for the work of the best practice group on scrutiny, transparency, and visibility? If so, then this session delivered by the CIH is for you. Give your views on what landlords can do to help you scrutinise the repairs and maintenance services better? This will include exploring what measures should be reported on? What performance standards should be tracked? How should the data be presented? And much more\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSarah Davis CIH and Julie Butterworth, Tpas\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tPM3\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tShowing the value of Scrutiny\r\n\r\n\t\t\tScrutiny has no doubt delivered real change and improvement across the sector.\r\n\r\n\t\t\tWe know it, you know it but how do we show it? This session will look at how you can demonstrate effectively the impact and value of scrutiny using different methods and approaches.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEmma Gilpin & \r\n\r\n\t\t\tGillian Mclaren, Tpas\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tPM4\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWhen Bad Culture eats Scrutiny for Breakfast!\r\n\r\n\t\t\tNo matter how great your scrutiny strategy or processes are, without the right organisational culture in place, it will struggle to succeed.  This session explores how you can promote and build a scrutiny positive culture in your organisation, where staff\/Board members\/ Councillors all believe in it, support its purpose, and ensure its recommendations are implemented   \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTonia Punter and Michael Hill, Tpas\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nScrutiny Showcase\r\n\r\nBack by popular demand, we end our conference with some peer-to-peer learning!  Our showcase session puts Tenants, Residents, Customers and Staff on centre stage to share their scrutiny tips, approaches, and success stories with you.\r\n\r\nA great chance to see what others are doing and celebrate all that is good about scrutiny. We will also have time for some audience participation, so join us in creating a real feel- good vibe to wrap up this year's conference with!\r\n\r\n\r\nWho should attend\r\n\r\nThis conference will provide a perfect opportunity for staff, residents, tenants, board members, councillors and anyone else with a passion for scrutiny to come together to learn, network and shape the future of tenant scrutiny.\r\n\r\n\r\nAbout the Venue\r\n\r\nLocated on Loughborough University's campus in the East Midlands, Holywell Park Conference Centre is easily accessible by road, rail and air.   It is located just one mile away from junction 23 of the M1.\r\n\r\nConference venue car parking\r\n\r\nThere is a substantial amount of free secure car parking next to the venue with over 1000 spaces available for vehicles.\r\n\r\nTravelling by Rail\r\n\r\nThe venue is just three miles from Loughborough railway station, a 10 minute cab ride away or 20 minutes on a shuttle bus.\r\n\r\nTravelling from Loughborough railway station to the conference venue\r\nThe centre is within easy reach of Loughborough railway station. The university shuttle bus service Kinchbus Number 7 runs every 10 minutes from the station with a stop located directly next to Holywell Park.\r\nTaxis are available from the station with a journey costing around £8.\r\n\r\nHotels nearby\r\n\r\nThere are 2 hotels that are part of the Loughborough University complex, these are 0.4 miles from the conference centre.\r\n\r\nBurleigh Court, Off Ashby Road, Loughborough University (West Park),Loughborough, LE11 3GR\r\nTo book call 01509 211 515, quoting Tpas event ref 168\r\n\r\nThe Link Hotel, New Ashby Road, Loughborough, LE11 4EX\r\n\r\nTo book call 01509 211 800, quoting Tpas event ref 168\r\n\r\nPremier Inn, Southfield Road, Loughborough, LE11 9SA\r\nApprox 2 miles from the venue\r\nTo book\r\n\r\n\r\nFurther information\r\n\r\nIf you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email lisa.holt@tpas.org.uk\r\n\r\n ", "start_date_time": "2023-10-04 09:00:00", "end_date_time": "2023-10-04 16:00:00", "location": "Holywell Park Conference Centre, Loughborough University, Loughborough, Leicestershire, LE11 3TU", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2023-03-02 17:28:09", "event_modified_date": "2023-09-20 13:29:29", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/830" }, "event_315": { "event_id": 887, "name": "#ScrutinyWeek - What does great Scrutiny look like? (Free)", "description": "Join us for our #ScrutinyWeek, What does great Scrutiny look like webinar. \r\n\r\n\r\nJoin our Consultancy Manager, Michael Hill as we delve into the Tpas National Standard for Scrutiny in this insightful session. Examine what makes Scrutiny excellent, and explore how you can use standard to improve and develop your scrutiny further\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-10-03 10:30:00", "end_date_time": "2023-10-03 11:30:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/e-learning", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-08-10 10:06:28", "event_modified_date": "2023-08-10 12:12:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/887" }, "event_316": { "event_id": 888, "name": "#ScrutinyWeek - Tenant Scrutiny Club Live (Free)", "description": "Join us for our #ScrutinyWeek, Tenant Scrutiny Club Live session.\r\n\r\n\r\nCaritas Charles opens the hugely successful Tpas Scrutiny Club to members and non-members alike. So why not grab the chance to join the meet up! Lively discussion and debate on all things scrutiny is a guaranteed\r\n\r\nAGENDA\r\n\r\nThe Great Scrutiny Bake Off\r\n\r\nWhat makes for good scrutiny , what is the recipe for success and does your organisation have a secret ingredient they want to share?\r\n\r\nJoin us online during scrutiny week for a special interactive session of the highly popular National Scrutiny Club. We will debate what goes into successful Scrutiny . with new regulation coming in all providers need to “rise” to the occasion.\r\n\r\nCome along and share your ideas thoughts and inspiration as we “Cook up” a fresh batch of innovative approaches with not a “soggy bottom” in sight!\r\n\r\n\r\nJoin our Tenant Scrutiny Club - click here for more information\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-10-02 13:00:00", "end_date_time": "2023-10-02 15:00:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/e-learning", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-08-10 11:58:38", "event_modified_date": "2023-09-25 08:45:43", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/888" }, "event_317": { "event_id": 883, "name": "Your Voice Matters - Member Focus Group for Tenants (Free)", "description": "Your Voice Matters\r\n\r\nWe are entering a busy summer of consultations with the government and regulator wanting to hear your views on how the new Social Housing Regulation should be implemented to related issues such as Awaabs Law and its approach to Damp and Mould.\r\n\r\nTpas as always will be right at the heart of the conversation and we want to make sure that as members your voices and views are heard loud and clear.\r\n\r\nWe are looking for people to come along and have their say at our staff and tenant member matters focus groups. With support from Clare and Caritas from the Tpas Policy team we will work through what the new laws mean to social housing and how we can shape them.\r\n\r\nWe will be running two workshops focussing on specific areas of the new regulation\r\n\r\nThis session is workshop two and is for Tenants, Residents and Customers only.\r\n\r\nThe Staff session is on 25th September, 2.00pm - 4.00pm (workshop two)\r\n\r\nWorkshop 2 : Tenancies and accountability.\r\n\r\n\r\nWorkshop 1: Homes and neighbourhoods.\r\n\r\nStaff session - 19th September, 10.30am - 12.30pm\r\n\r\nTenants session - 20th September, 1.00pm – 3.00pm\r\n\r\n\r\nAdditional Information\r\n\r\nThe consultation includes four new standards, and we're running two separate sessions, each covering two standards.\r\nEach Workshop will run twice - once for Tenant members, and once for staff.\r\n\r\nWorkshop 1: Homes and neighbourhoods.\r\nThe Safety and Quality standard replaces the old Home standard; and there are also proposals to update the Neighbourhood and Community standard. Between them, these standards cover the Regulator's expectations about how landlords will look after tenants' homes and neighbourhoods. Awaab's Law will also be an important part of this, so we'll cover what we know about the Government's plans so far.\r\n\r\nWorkshop 2 : Tenancies and accountability.\r\nThe Transparency, Influence and Accountability standard will replace the old Tenant Involvement and Empowerment standard, as well as the TSM standard; and the Tenancy Standard has been updated. These two standards are all about how landlords will treat tenants as individuals, and how they will be accountable to tenants as a group, including the information they'll have to provide.\r\n\r\nThe Regulator of Social Housing has published its consultation on the Consumer Standards:\r\n\r\nhttps:\/\/www.gov.uk\/government\/news\/rsh-proposes-new-standards-to-protect-social-housing-tenants\r\n\r\nThe consultation documents are available here: https:\/\/www.gov.uk\/government\/consultations\/consultation-on-the-consumer-standards\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n ", "start_date_time": "2023-09-27 13:00:00", "end_date_time": "2023-09-27 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-08-01 15:13:42", "event_modified_date": "2023-08-02 17:17:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/883" }, "event_318": { "event_id": 848, "name": "Using Behavioural Insights to Increase Involvement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging involvement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their involvement.\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of involved tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share findings from Tpas Trailblazer Project: 'The Engagement Maximiser'.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into being involved with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nImportant Information\r\n\r\nPlease Note: Participants need to attend both days to complete the course.  The timings for the course will be 9.30am until 1pm on each day.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-09-27 09:30:00", "end_date_time": "2023-09-28 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 16:00:20", "event_modified_date": "2023-07-26 10:35:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/848" }, "event_319": { "event_id": 842, "name": "A tenants View On How Co-Creation Can Work (Free for Tpas Members)", "description": "Is co-creation possible? What tools can help in co-creation? What obstacles can staff and residents face? What is the difference between co-creation versus co-production?\r\n\r\nAll of these questions will be answered in our Webinar hosted by experienced resident Kai Jackson.\r\n\r\n\r\nWhat delegates will learn:\r\n\r\n\r\n\tHow to better co-create\r\n\tA balance of pwer between residents and staff\r\n\tUnderstanding the difference between co-creation and co-production\r\n\tIdeas to take back to your organisation\r\n\r\n\r\n\r\nWho should attend\r\n\r\nEveryone!\r\n\r\n ", "start_date_time": "2023-09-26 10:30:00", "end_date_time": "2023-09-26 12:00:00", "location": "https:\/\/www.zoom.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-06-01 13:57:32", "event_modified_date": "2023-09-06 13:49:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/842" }, "event_320": { "event_id": 884, "name": "Your Voice Matters - Member Focus Group for Staff (Free)", "description": "Your Voice Matters\r\n\r\nWe are entering a busy summer of consultations with the government and regulator wanting to hear your views on how the new Social Housing Regulation should be implemented to related issues such as Awaabs Law and its approach to Damp and Mould.\r\n\r\nTpas as always will be right at the heart of the conversation and we want to make sure that as members your voices and views are heard loud and clear.\r\n\r\nWe are looking for people to come along and have their say at our staff and tenant member matters focus groups. With support from Clare and Caritas from the Tpas Policy team we will work through what the new laws mean to social housing and how we can shape them.\r\n\r\nWe will be running two workshops focussing on specific areas of the new regulation\r\n\r\nThis session is workshop two and is for staff members only.\r\n\r\nThe Tenants session is on 27th September, 1.00pm – 3.00pm (workshop two)\r\n\r\nWorkshop 2 : Tenancies and accountability.\r\n\r\n\r\nWorkshop 1: Homes and neighbourhoods.\r\n\r\nStaff session - 19th September, 10.30am - 12.30pm\r\n\r\nTenants session - 20th September, 1.00pm – 3.00pm\r\n\r\nAdditional Information\r\n\r\nThe consultation includes four new standards, and we're running two separate sessions, each covering two standards.\r\nEach Workshop will run twice - once for Tenant members, and once for staff.\r\n\r\nWorkshop 1: Homes and neighbourhoods.\r\nThe Safety and Quality standard replaces the old Home standard; and there are also proposals to update the Neighbourhood and Community standard. Between them, these standards cover the Regulator's expectations about how landlords will look after tenants' homes and neighbourhoods. Awaab's Law will also be an important part of this, so we'll cover what we know about the Government's plans so far.\r\n\r\nWorkshop 2 : Tenancies and accountability.\r\nThe Transparency, Influence and Accountability standard will replace the old Tenant Involvement and Empowerment standard, as well as the TSM standard; and the Tenancy Standard has been updated. These two standards are all about how landlords will treat tenants as individuals, and how they will be accountable to tenants as a group, including the information they'll have to provide.\r\n\r\nThe Regulator of Social Housing has published its consultation on the Consumer Standards:\r\n\r\nhttps:\/\/www.gov.uk\/government\/news\/rsh-proposes-new-standards-to-protect-social-housing-tenants\r\n\r\nThe consultation documents are available here: https:\/\/www.gov.uk\/government\/consultations\/consultation-on-the-consumer-standards\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-09-25 14:00:00", "end_date_time": "2023-09-25 16:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-08-01 15:16:07", "event_modified_date": "2023-08-02 17:15:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/884" }, "event_321": { "event_id": 847, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-09-22 10:00:00", "end_date_time": "2023-09-22 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 15:58:47", "event_modified_date": "2023-06-30 15:58:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/847" }, "event_322": { "event_id": 894, "name": "The Building Safety Regulator Live session", "description": "Resident Engagement Strategies under the Building Safety Act.\r\n\r\n\r\nDo you live in, or represent people that live in high-risk buildings?\r\n\r\n\r\nWe have saved a space for you to hear what is coming for building safety from the new Building Safety Regulator, the Health & Safety Executive (HSE).\r\n\r\nOur online 90min session will provide you a chance to chat with the resident engagement team at the HSE to:\r\n\r\nHear\r\n\r\n\r\n\tWhat the Building Safety Act requires of landlords and residents, and when\r\n\tWhat to expect of the Principal Accountable Person and Accountable Persons for your building\r\n\tWhy resident engagement matters\r\n\tWhat a resident engagement strategy should contain\r\n\r\n\r\nShare\r\n\r\n\r\n\tYour experiences and challenges living in high-risk buildings\r\n\r\n\r\nLearn\r\n\r\n\r\n\tFrom others in the sector through case studies on how they have built trust\r\n\r\n\r\n\r\nThis is your chance to have a meaningful discussion with those that will be regulating this important topic – keeping people safe and feeling safe\r\n\r\nThere will also be a question-and-answer session so if you have any queries or questions you want to pose, email them to consultancy@tpas.org.uk and title your email ‘HSE Webinar’ before Monday 18th September.\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique link to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-09-21 11:00:00", "end_date_time": "2023-09-21 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-08-30 10:00:32", "event_modified_date": "2023-08-30 10:26:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/894" }, "event_323": { "event_id": 892, "name": "Empowering Residents and Communities: Levelling-Up, Housing Providers, and the Third Sector (Free)", "description": "An Online Roundtable for Tenants and Officers hosted by Tpas and the Northern Housing Consortium\r\n\r\nThe Levelling Up agenda signalled the Government’s intention to bring opportunity to all parts of the United Kingdom by placing residents themselves in driving seat. Bodies such as the Department for Levelling Up, Housing and Communities, the Regulator for Social Housing, and the Housing Ombudsman have all been tasked with giving voice, and empowering tenants.\r\n \r\nThere is political consensus on the need to empower communities and work with neighbourhoods directly to make homes and neighbourhoods great places to live.\r\n \r\nAt the same time, housing providers are continuing the work they do to support neighbourhoods as key community anchors alongside the public sector and an array of charities and community groups.\r\n \r\nJoin Tpas and the NHC on the 21st September to discuss the community impact of Levelling Up, and how we can all work together to go further.\r\n\r\nWe’ll discuss:\r\n\r\n\r\n\tHow the Levelling Up agenda has shaped the work of organisations in driving standards and raising housing quality.\r\n\tThe work of housing providers in empowering tenants in their communities.\r\n\tThe role of the third sector, and how we can all work together so everyone feels a part of making neighbourhoods thrive.\r\n\r\n\r\nConfirmed Speakers:\r\n\r\n\r\n\tCedric Boston, CEO, Unity Housing\r\n\tPolly Cox, Sector Learning & Development Manager, Housing Ombudsman\r\n\tAngela Corner, Head of Community Resilience, Thirteen Group\r\n\tLouise Taylor, Director of Corporate Strategy and Assurance, Believe Housing\r\n\tParamjot Kaur, Age Friendly Social Housing Programme - Programme Manager, HACT\r\n\r\n\r\n \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on the teams platform. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n ", "start_date_time": "2023-09-21 10:00:00", "end_date_time": "2023-09-21 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-08-21 09:19:32", "event_modified_date": "2023-09-18 12:46:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/892" }, "event_324": { "event_id": 882, "name": "Your Voice Matters - Member Focus Group for Tenants (Free)", "description": "Your Voice Matters\r\n\r\nWe are entering a busy summer of consultations with the government and regulator wanting to hear your views on how the new Social Housing Regulation should be implemented to related issues such as Awaabs Law and its approach to Damp and Mould.\r\n\r\nTpas as always will be right at the heart of the conversation and we want to make sure that as members your voices and views are heard loud and clear.\r\n\r\nWe are looking for people to come along and have their say at our staff and tenant member matters focus groups. With support from Clare and Caritas from the Tpas Policy team we will work through what the new laws mean to social housing and how we can shape them.\r\n\r\nWe will be running two workshops focussing on specific areas of the new regulation\r\n\r\nThis session is workshop one and is for Tenants, Residents and Customers only.\r\n\r\nThe Staff session is on 19th September, 10.30am - 12.30pm (workshop one)\r\n\r\nWorkshop 1: Homes and neighbourhoods.\r\n\r\n\r\nWorkshop 2: Tenancies and accountability.\r\n\r\nStaff session - 25th September, 2.00pm – 4.00pm\r\n\r\nTenants session - 27th September, 1.00pm – 3.00pm\r\n\r\nAdditional Information\r\n\r\nThe consultation includes four new standards, and we're running two separate sessions, each covering two standards.\r\nEach Workshop will run twice - once for Tenant members, and once for staff.\r\n\r\nWorkshop 1: Homes and neighbourhoods.\r\nThe Safety and Quality standard replaces the old Home standard; and there are also proposals to update the Neighbourhood and Community standard. Between them, these standards cover the Regulator's expectations about how landlords will look after tenants' homes and neighbourhoods. Awaab's Law will also be an important part of this, so we'll cover what we know about the Government's plans so far.\r\n\r\nWorkshop 2: Tenancies and accountability.\r\nThe Transparency, Influence and Accountability standard will replace the old Tenant Involvement and Empowerment standard, as well as the TSM standard; and the Tenancy Standard has been updated. These two standards are all about how landlords will treat tenants as individuals, and how they will be accountable to tenants as a group, including the information they'll have to provide.\r\n\r\nThe Regulator of Social Housing has published its consultation on the Consumer Standards:\r\n\r\nhttps:\/\/www.gov.uk\/government\/news\/rsh-proposes-new-standards-to-protect-social-housing-tenants\r\n\r\nThe consultation documents are available here: https:\/\/www.gov.uk\/government\/consultations\/consultation-on-the-consumer-standards\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk\r\n\r\n ", "start_date_time": "2023-09-20 13:00:00", "end_date_time": "2023-09-20 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-07-31 17:08:53", "event_modified_date": "2023-08-02 17:16:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/882" }, "event_325": { "event_id": 846, "name": "Resident Engagement & Building Safety", "description": "A unique course to ensure you put residents at the heart of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of building safety, this unique training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on multi storey blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tThe key differences between generic and building safety engagement\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nExcellent course, well delivered by Michael with plenty of discussion. Thank you\r\n\r\n\r\n\r\nCost\r\n\r\nPLEASE NOTE: The cost of the training is PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2023-09-20 10:00:00", "end_date_time": "2023-09-20 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-06-30 15:56:35", "event_modified_date": "2023-06-30 15:56:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/846" }, "event_326": { "event_id": 844, "name": "Webinar: The Housing Ombudsman Spotlight Report on Knowledge and Information Management (Free for members)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nFollowing on from their recent 'Spotlight on Knowledge and Information Management' findings and recommendations report, we are delighted to announce that the HOS will be holding an exclusive webinar on this for Tpas members.\r\n\r\nThe session will take you through the report findings, as well as offering you the opportunity to discuss it in more depth, and ask any questions directly to HOS\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-09-19 14:00:00", "end_date_time": "2023-09-19 15:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-06-29 15:53:18", "event_modified_date": "2023-06-29 15:53:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/844" }, "event_327": { "event_id": 881, "name": "Your Voice Matters - Member Focus Group for Staff (Free)", "description": "Your Voice Matters\r\n\r\nWe are entering a busy summer of consultations with the government and regulator wanting to hear your views on how the new Social Housing Regulation should be implemented to related issues such as Awaabs Law and its approach to Damp and Mould.\r\n\r\nTpas as always will be right at the heart of the conversation and we want to make sure that as members your voices and views are heard loud and clear.\r\n\r\nWe are looking for people to come along and have their say at our staff and tenant member matters focus groups. With support from Clare and Caritas from the Tpas Policy team we will work through what the new laws mean to social housing and how we can shape them.\r\n\r\nWe will be running two workshops focussing on specific areas of the new regulation\r\n\r\nThis session is workshop one and is for staff members only.\r\n\r\nThe Tenants session is on 20th September, 1.00pm – 3.00pm (workshop one)\r\n\r\nWorkshop 1: Homes and neighbourhoods.\r\n\r\n\r\nWorkshop 2: Tenancies and accountability.\r\n\r\nStaff session - 25th September, 2.00pm – 4.00pm\r\n\r\nTenants session - 27th September, 1.00pm – 3.00pm\r\n\r\nAdditional Information\r\n\r\nThe consultation includes four new standards, and we're running two separate sessions, each covering two standards.\r\nEach Workshop will run twice - once for Tenant members, and once for staff.\r\n\r\nWorkshop 1: Homes and neighbourhoods.\r\nThe Safety and Quality standard replaces the old Home standard; and there are also proposals to update the Neighbourhood and Community standard. Between them, these standards cover the Regulator's expectations about how landlords will look after tenants' homes and neighbourhoods. Awaab's Law will also be an important part of this, so we'll cover what we know about the Government's plans so far.\r\n\r\nWorkshop 2: Tenancies and accountability.\r\nThe Transparency, Influence and Accountability standard will replace the old Tenant Involvement and Empowerment standard, as well as the TSM standard; and the Tenancy Standard has been updated. These two standards are all about how landlords will treat tenants as individuals, and how they will be accountable to tenants as a group, including the information they'll have to provide.\r\n\r\nThe Regulator of Social Housing has published its consultation on the Consumer Standards:\r\n\r\nhttps:\/\/www.gov.uk\/government\/news\/rsh-proposes-new-standards-to-protect-social-housing-tenants\r\n\r\nThe consultation documents are available here: https:\/\/www.gov.uk\/government\/consultations\/consultation-on-the-consumer-standards\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-09-19 10:30:00", "end_date_time": "2023-09-19 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-07-31 17:05:48", "event_modified_date": "2023-08-02 17:12:39", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/881" }, "event_328": { "event_id": 879, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2023-09-13 14:00:00", "end_date_time": "2023-09-13 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-07-24 13:41:46", "event_modified_date": "2023-07-24 13:41:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/879" }, "event_329": { "event_id": 806, "name": "Scrutiny: Productive Teams and Positive Relationships", "description": "The real success of Scrutiny depends on people, and the relationships they build with staff, the board, councilors and each other. The focus of this course is therefore provide the knowledge and skills scrutineers need to create productive teams and positive relationships.\r\n\r\n\r\nWhat will the course cover?\r\n\r\nScrutineers will be encouraged to reflect on their own learning styles and those of others. They ill also explore the power of the team, and how to forge productive relationships within a scrutiny context.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tUnderstanding what makes a good scrutiny group.\r\n\tIdentifying individual styles within groups\r\n\tUnderstanding group dynamics\r\n\tStaff \/Board\/ Scrutineer relationships.\r\n\tUse of group skills in project planning.\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course would be of use to people at all levels of their scrutiny journey\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-09-08 10:00:00", "end_date_time": "2023-09-08 15:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-23 11:27:21", "event_modified_date": "2023-06-09 09:15:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/806" }, "event_330": { "event_id": 827, "name": "Tpas Housing Summit - Focus on Complaints (Free)", "description": "New for 2023 -  Tpas Housing Summits\r\n\r\nOur Summits give our members the space and time to explore the big issues in the Housing and Engagement world, bringing you speakers, good practice exchanges, and lively debates.\r\n\r\nThe Summits are free for members, and you can stay for all whole summit or simply drop into the sessions that interests you.\r\n\r\nOur next Summit takes place on 7th September at 10am talking all things Complaints.\r\n\r\nAGENDA\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.00am – 11.00am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tThe Housing Ombudsman will go through their latest work and thinking around complaints\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.05am – 12.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPlaces for People will guide us through the creation of their tenants complaints panel and some of the successes they have had with it. \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm  - 12.15pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.15pm – 1.15pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tCollaboration network – will show you how they are bringing together best practice around complaints from across sectors from Housing to Banking and how solutions can be found everywhere !\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-09-07 10:00:00", "end_date_time": "2023-09-07 13:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-31 15:36:19", "event_modified_date": "2023-08-31 16:21:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/827" }, "event_331": { "event_id": 838, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 6th September June 2023, 6pm - 8pm\r\n\r\nAGENDA\r\n\r\nA National Scrutiny Club Special !\r\n\r\nWe are excited to welcome to the next Scrutiny Club, Annie Owens from the National Housing Federation who is current working on a recommendation from the better social housing review that calls for Landlords to develop a better understanding of the housing stock under their care and the people who live in those houses.\r\n\r\nAnnie will outline the Federations thinking so far and seek your views on what should be in the action. Don’t miss this golden opportunity to help influence the future of national housing policy.\r\n\r\nThe session will be facilitated by Caritas Charles.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n13th December 2023\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-09-06 18:00:00", "end_date_time": "2023-09-06 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-05-18 12:58:09", "event_modified_date": "2023-08-02 09:43:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/838" }, "event_332": { "event_id": 814, "name": "Understanding Performance Data and Insight", "description": "Find out how to interpret performance information and ask the right questions so that you can confidently challenge performance and drive improvement.\r\n\r\n\r\nFurther Information\r\n\r\nThis is a really useful and practical course that demystifies and explains the terms performance information and performance management.  It looks at the types of performance information that housing organisations use, common terminology and how it is used to help manage the organisations performance.  It will help you to ask the right questions so you can challenge the organisations performance information.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tMeasuring the performance of housing services\r\n\tIdentifying common performance terms\r\n\tUsing performance indicators\r\n\tSetting and monitoring targets\r\n\tCollecting performance information\r\n\tUsing benchmarking\r\n\tInterpreting and questioning performance information\r\n\tHow performance data is presented\r\n\tApplying your learning to real life scenarios\r\n\r\n\r\n\r\nAudience\r\n\r\nIt is aimed at tenants, residents and officer level staff who want to understand how performance information is used in housing organisations.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThe course was good and catered to people with different levels of knowledge and understanding.\r\n\r\nThe facilitator made the course enjoyable, as it was very interactive.\r\n\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-09-04 10:00:00", "end_date_time": "2023-09-04 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-23 11:50:23", "event_modified_date": "2023-06-27 16:08:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/814" }, "event_333": { "event_id": 885, "name": "Consumer Standards Consultation Session with the Regulator for Social Housing (Free)", "description": "The Regulator of Social Housing has just published its consultation on the revised Consumer Standards and is seeking views of landlords, tenants and anyone with an interest in social housing.\r\n\r\nWe know that Tpas members will want to be part of this important consultation, so we are delighted to announce that we are holding an exclusive, member only session with the Regulator, so members can feed in their views in directly.\r\n\r\nThis online session will be held via Zoom on Thursday 31st August time at 10.30am\r\n\r\nChaired by our Chief Executive, Jenny Osbourne, it will include a presentation from Kate Dodsworth, Chief of Regulatory Engagement, as well as break out discussion rooms and time for questions.\r\n\r\nBook you free place now and be part of the conversations that matter.\r\n\r\nAGENDA\r\n\r\n10.30 – 10.35am Welcome from Jenny Osbourne\r\n10.35 – 11.00am Presentation from Kate Dodsworth\r\n11.00 – 11.45am Breakout groups for discussion\r\n11.45 – 12.15pm Feedback and questions\r\n12.30 Latest end of event\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-08-31 10:30:00", "end_date_time": "2023-08-31 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-08-02 14:59:57", "event_modified_date": "2023-08-31 08:02:25", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/885" }, "event_334": { "event_id": 803, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members.  This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence. \r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tEffective communication\r\n\tQuestioning and listening techniques\r\n\tSkills for influencing others\r\n\tThe impact of non-verbal communication\r\n\tTechniques for being assertive\r\n\tUsing language that helps you get your point across\r\n\tPresenting facts clearly\r\n\tUsing your learning to making your point clearly in meetings\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills.  It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\n\r\nWhay People Say\r\n\r\n\r\nI enjoyed the course very much and the trainer knew her craft\r\n\r\nI found the course very interesting and informative.\r\n\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training session will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-08-29 10:00:00", "end_date_time": "2023-08-29 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-23 11:24:37", "event_modified_date": "2023-05-04 10:01:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/803" }, "event_335": { "event_id": 840, "name": "Webinar: End Furniture Poverty - The Extent of Furniture Poverty Report (Free)", "description": "End Furniture Poverty are an organisation who work to raise awareness of the issue of furniture poverty.\r\n\r\nTheir aim is to improve the understanding of the consequences and the reality of living in furniture poverty and to develop potential evidence-based solutions to ensure that everyone has access to the essential furniture items that they need to lead a secure life.\r\n\r\nAbout the session\r\n\r\nEnd Furniture Poverty’s latest report, The Extent of Furniture Poverty, reveals how many people are living without essential furniture and appliances in the UK, including 26% of social housing tenants.  This webinar will explain the findings, talk about the impact of living without essential furniture items, and then look at the recommendations for change. There will be plenty of time for Q&A.\r\n\r\nYou can read the report here\r\n\r\nThis one hour webinar will be delivered by Claire Donovan, Head of Policy Research & Campaigns\r\n\r\nOther Information\r\n\r\nWe held an introduction webinar to End Furniture Poverty and their work in 2022 – you can catch up with this webinar by downloading the link here \r\n\r\nFor further information on End Furniture Poverty, visit their website\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-08-16 11:00:00", "end_date_time": "2023-08-16 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-05-23 12:32:37", "event_modified_date": "2023-07-20 07:29:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/840" }, "event_336": { "event_id": 785, "name": "Digital Engagement & Social Media", "description": "Find out how to use social media and digital technology to get your point heard and influence others.\r\n\r\n\r\nFurther Details\r\n\r\nThis workshop is ideal for people who are new to the world of tablets and Twitter, androids and Instagram, and want to understand how they can communicate effectively using Information Technology. It is also designed for people who have got the hang of social media and their mobile phone’s potential, and who want to use those tools to influence other people.\r\n\r\n\r\nAudience\r\n\r\nA great course to help you find out how get your voice heard with their landlord, on local and national issues and who want to instigate change locally in the community.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tExplore the scope of digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tFind out how to work collaboratively online\r\n\tConsider how best to communicate with your landlord using information technology\r\n\tExamine practical examples of how digital technology and social media is currently used in resident engagement\r\n\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will feel inspired, enthusiastic and confident and ready to use new technology to help you get your voice heard.\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training session will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say\r\n\r\n\r\n‘The digital engagement training was great, it has gave me confidence I didn’t have using my tablet. Everyone was able to learn different things of one another, which worked really well. I’m so glad I decided to come onto the course’\r\n", "start_date_time": "2023-08-08 10:00:00", "end_date_time": "2023-08-08 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-16 16:25:10", "event_modified_date": "2023-06-01 13:56:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/785" }, "event_337": { "event_id": 843, "name": "Webinar: The Housing Ombudsman Spotlight Report on Knowledge and Information Management (Free for members)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nFollowing on from their recent 'Spotlight on Knowledge and Information Management' findings and recommendations report, we are delighted to announce that the HOS will be holding an exclusive webinar on this for Tpas members.\r\n\r\nThe session will take you through the report findings, as well as offering you the opportunity to discuss it in more depth, and ask any questions directly to HOS\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-08-02 11:00:00", "end_date_time": "2023-08-02 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-06-29 15:44:21", "event_modified_date": "2023-06-29 15:47:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/843" }, "event_338": { "event_id": 841, "name": "A tenants View On How Co-Creation Can Work (Free for Tpas Members)", "description": "Is co-creation possible? What tools can help in co-creation? What obstacles can staff and residents face? What is the difference between co-creation versus co-production?\r\n\r\nAll of these questions will be answered in our Webinar hosted by experienced resident Kai Jackson.\r\n\r\n\r\nWhat delegates will learn:\r\n\r\n\r\n\tHow to better co-create\r\n\tA balance of pwer between residents and staff\r\n\tUnderstanding the difference between co-creation and co-production\r\n\tIdeas to take back to your organisation\r\n\r\n\r\n\r\nWho should attend\r\n\r\nEveryone!\r\n\r\n ", "start_date_time": "2023-07-31 10:30:00", "end_date_time": "2023-07-31 12:00:00", "location": "https:\/\/www.zoom.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-06-01 13:56:22", "event_modified_date": "2023-06-19 15:54:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/841" }, "event_339": { "event_id": 805, "name": "Getting Microsoft 365 (and Teams) to Work for You (Free for Tpas Members)", "description": "We've all now had to adjust to holding most, if not all, of our meetings online and many organisations have bought Microsoft 365, which means Teams is becoming the main option for lots of us when we try and get together in our virtual world.\r\n\r\n\r\nBut, while Teams is very much a space to have those digital meetings, we are only scratching the surface of what Microsoft 365 can offer to us all to ensure our engagement activities are as inclusive and effective as possible.\r\n\r\nThis course aims to open your eyes to the opportunities 365 offers, particularly focussing on how it can help us to communicate and collaborate (in and out of meetings) and the ways it can help break down the barriers for residents and staff to take part.\r\n\r\n\r\n\r\n\r\n\r\nWhat you can expect to learn\r\n\r\n\r\n\tThe ways that Teams can be used in and out of meetings to help groups and panels to communicate effectively\r\n\tThe best of the more than 600 apps that can be used with Teams to share information, discuss and agree items plus get work done in a collaborative way, without needing to meet or even speak!\r\n\tFeatures available to make activities as inclusive as possible\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who want to get the best outcomes for engagement in our virtual world.\r\n\r\n\r\nOther Dates\r\n\r\nTBC\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2023-07-28 10:00:00", "end_date_time": "2023-07-28 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-23 11:26:32", "event_modified_date": "2023-06-15 11:33:45", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/805" }, "event_340": { "event_id": 837, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for 35 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2023-07-25 11:00:00", "end_date_time": "2023-07-25 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-05-17 12:12:37", "event_modified_date": "2023-05-17 12:13:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/837" }, "event_341": { "event_id": 817, "name": "Measuring Impact in Tenant & Community Engagement", "description": "This practical course improves the planning of your tenant and community engagement projects to ensure they achieve measurable objectives and how you can track and report on the difference you make. It also explores a range of social value measures including wellbeing valuation, social return on investment and social auditing.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to demonstrate the impact of tenant involvement and community projects is a weak point for many housing providers and voluntary organisations. This essential course equips you with the tools you need to successfully plan and report on your work to managers, governors, volunteers, funders and other stakeholders.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tAdvice on developing clear objectives for projects, groups and approaches that link to your business plan and \/ or priorities\r\n\tImagining what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and common measurement tools\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\n\r\nAudience\r\n\r\nStaff and volunteers who plan and deliver tenant engagement activities and community projects and need to improve the evaluation of their work and report in a way that suits their organisation.\r\n\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like; be able to track your progress, evaluate and report on the value created through your work.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2023-07-25 10:00:00", "end_date_time": "2023-07-25 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-23 11:57:24", "event_modified_date": "2023-06-21 07:41:28", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/817" }, "event_342": { "event_id": 776, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff.\r\n\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Thursday 20th July 2023 at 11am.\r\n\r\n\r\nAGENDA - Talkin’ about those TSMs\r\n\r\nYep, this meetup is all about looking at those good old Tenant Satisfaction Measures from a local authority and ALMO perspective.\r\nThis will be an interactive session that will give you a chance to network, hear what others are doing and find new things to try.\r\nWe are going to be joined by Alex O’Callaghan, Data Business Partner at HouseMark, who will be sharing her insights and expertise and responding to your questions.\r\n\r\nAlex has over 10 years’ experience working in the housing sector, in both operational and data-driven roles. She has previously worked for a Local Authority and her specialisms include data analysis, performance reporting, benchmarking and service improvement.\r\n\r\nOf course, we will also have two rounds of nine-minute networking for you to quickly share ideas and experiences with colleagues and, at the end of the session, we’ll open it for any contributions to the whole group.\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nOther dates for your diary!\r\n\r\nThursday 19th October 2023\r\nThursday 18th January 2024\r\n\r\n(Please note – this Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-07-20 11:00:00", "end_date_time": "2023-07-20 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-16 14:59:30", "event_modified_date": "2023-07-11 08:07:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/776" }, "event_343": { "event_id": 764, "name": "Scrutiny Staff Meet-Ups (Free)", "description": "Scrutiny Staff Meet-Ups – the new way to innovate and improve your scrutiny practice\r\n\r\nOur scrutiny staff meet ups are brand new, online, free member only sessions starting in 2023.\r\n\r\nAny staff involved in supporting or setting up scrutiny in their organisations are welcome to join.\r\n\r\nFacilitated by one of our national consultancy managers, they offer the ideal opportunity to network, learn and share good practice in a solution focussed space.\r\n\r\nEach session will be framed around a scrutiny hot topic, and you can find details of all the sessions below:\r\n\r\n17th January 2023 – Recruitment to Scrutiny \r\n\r\n8th March 2023 – Offering incentives and rewards \r\n\r\n16th May 2023 – Task and finish groups and different scrutiny models \r\n\r\n19th July 2023 – Culture\r\n\r\n20th September - Scrutiny Recommendations\r\n\r\n22nd November - Scrutiny Outcomes\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n \r\n\r\n", "start_date_time": "2023-07-19 11:00:00", "end_date_time": "2023-07-19 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-11-09 16:04:03", "event_modified_date": "2023-05-17 12:14:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/764" }, "event_344": { "event_id": 796, "name": "Webinar: Putting the Customer Voice at the Heart of Housing Organisations", "description": "“We regard board members and councillors as responsible for ensuring that providers’ businesses are managed effectively and that providers comply with all regulatory requirements” (Source: The Regulatory Standards for Social Housing in England)\r\n\r\n\r\nFor Board members and councillors to be assured that their organisation is meeting the regulatory, legal and compliance standards then the voice of tenants must be at the heart of the organisation’s activities.\r\n\r\n\r\nThis Webinar will be delivered by Jackie Grannell, Tpas Associate and Gillian McLaren, Tpas National Consultancy Manager.\r\n\r\n\r\nThis webinar will introduce the models of assurance Tpas has been developing with landlords and their customers and will highlight\r\n\r\n\r\n\tthe ways in which assurance, risk and governance work together\r\n\thow customer involvement links to customer assurance\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n", "start_date_time": "2023-07-18 10:00:00", "end_date_time": "2023-07-18 12:00:00", "location": "https:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-16 16:57:12", "event_modified_date": "2023-04-18 09:54:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/796" }, "event_345": { "event_id": 833, "name": "National Tenant Conference", "description": "The Tpas National Tenant Conference is always an eagerly anticipated and informative event and this year will be no different.\r\n\r\nIn a new location, and with an increased capacity for more delegates, we will bring you two days of up to the minute policy analysis, constructive debates and challenge, practical skills and knowledge and space to discuss with other tenants and housing staff across the country.\r\n\r\n\r\nDelegates will:\r\n\r\nDiscuss the latest housing policies that affect all social housing landlords and crucially discuss what that means for engagement and tenant influence.\r\n\r\nExamine practical solutions being used across the sector to solve common tenant engagement challenges.\r\n\r\nHear direct from sector leaders, stakeholders, housing staff, community leaders and tenants, from all different types of organisations across England, giving you new and inspiring perspectives and skills.\r\n\r\nExplore how we bring together the advantages of digital means of engagement and influence with the need to connect back more in our communities.\r\n\r\nConnect with like-minded tenants across the country – share your ideas, your problems, your solutions and your asks of the sector.\r\n\r\n\r\nThis conference is for:\r\n\r\nAll tenants and residents, and anyone who takes an active role with their landlord or in their wider community.\r\n\r\n\r\nKeynote Speakers\r\n\r\nDay 1 - Richard Blakeway, Housing Ombudsman   \r\n\r\nTpas are delighted to announce that Richard Blakeway, Housing Ombudsman, will be the keynote speaker at our tenant conference in July.\r\n\r\n\r\nAlways a popular speaker, Richard will take us through the new business plan for the Ombudsman service. There have of course been a steady stream of severe maladministration findings against landlords over the past year. Richard will address some of these to draw out the learnings for us all. He will talk too about the good practice he sees and how that insight can help us all improve our complaints handling and general service levels as we prepare for new consumer regulation from April next year. But just as important in this session will be time for you to ask your questions directly to Richard. It’s sure to be a fascinating start to the conference.\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\nAlso joining us at the conference on Wednesday 12th July will be Kate Dodsworth, Director of Consumer Regulation at the Regulator of Social Housing for our Debate session: Consumer Regulation – will it truly deliver the change that tenants want and the sector needs?\r\n\r\n\r\n\r\nDay 2 - Croydon Council\r\n\r\nA thought provoking and salutary session will open day two of our conference. We will be joined by Susmita Sen, Corporate Director of Housing at Croydon Borough Council along with Croydon residents Yaw John Boateng and Les Parry. The exposé conducted by ITV News in 2021 of the appalling living conditions on the Regina Road Estate in Croydon was shocking to us all, with images we will never forget. Come along to this session to hear how Croydon residents ended up in this situation and hear too of the work that has been going on since to put things right. Susmita will talk about the cultural change that is underway and the challenges to be overcome to make that happen whilst Yaw and Les will speak to us about their experiences as involved residents and how they feel they are now being listened to. A tough to hear, but ultimately a frank and honest session, that will leave us all with lessons to reflect on.\r\n\r\n\r\n\r\n\r\nConference Running Order\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tConference Day One – Wednesday 12th July 2023 \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime         \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTime       \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSession \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t10.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDelegate Registration \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t12.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tOpening Session \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t13.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch: Networking & Exhibition \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t13.15 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t14.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Session A \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t14.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t15.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRefreshment Break: Networking & Exhibition \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t15.15 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t16.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Session B \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t19.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t22.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEvening Meal & Entertainment \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tConference Day Two – Thursday 13th July 2023 \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSession \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t10.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNetworking & Exhibition \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t10.45 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKey Note Speaker \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.45 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t11.15 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRefreshment Break: Networking & Exhibition \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t12.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Session C \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t13.30 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch: Networking & Exhibition \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t13.45 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t15.00 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Session D \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t15.15 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t15.45 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing Session \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n \r\n\r\nOn Wednesday 12th July, there is a 3 course sit down meal included in the price of the conference. There will be fun and entertainment during the evening and we will be joined by the Duplettes who will play their unique style of vintage and modern classics! \r\n\r\n\r\nConference Programme\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Information \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Leader \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tDAY ONE – WEDNESDAY 12TH JULY \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tA1 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDebate:   Consumer Regulation – will it truly deliver the change that tenants want and the sector needs?\r\n\r\n\t\t\tConsumer Regulation is coming and with that there’s operational, strategic and sectoral changes that will be needed too. Firstly let Kate bring you bang up to date on the work underway in preparation for increased consumer regulation. She will discuss the challenges for landlords as they work now to get ready and will discuss what tenants can expect in this new regulatory environment. Hear too From Mushtaq on how we ensure we make the necessary strides forward on diversity and inclusion as part of the regulations. Blasé will share his perspectives on what more tenants need to know and see for long lasting change to be realised.\r\n\t\t\tA great opportunity then to ask questions direct on this fast moving area and share your hopes or worries about whether it will bring the cultural change that’s needed.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPanel members: \r\n\r\n\t\t\tKate Dodsworth, Director of Consumer Regulation, Regulator of Social Housing.\r\n\r\n\t\t\tMushtaq Khan, CEO Housing Diversity Network\r\n\r\n\t\t\tBlase Lambert, CCH Chief Officer \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tA2 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPractical skills for scrutiny  \r\n\r\n\t\t\tBeing a tenant\/ resident\/customer scrutineer really does require a variety of different skills including researching, presenting, interviewing and many more This fast- moving session will therefore cover some of the main skills needed, helping you to fulfil your role successfully \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTonia Punter,  \r\n\r\n\t\t\tTpas Associate \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tA3 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome to Planet Performance  \r\n\r\n\t\t\tWhether its key performance indicators, satisfaction surveys or annual reports, organisations are awash with data and insight but how can tenants make sense of it all and use it effectively in their role?   This session explores the different types of data and insight and looks at what questions you should be asking.  \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tCaritas Charles,  \r\n\r\n\t\t\tTpas Policy and Insight Manager \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tA4 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAnti Social Behaviour (ASB) – what's new and what more can we be doing \r\n\r\n\t\t\tAnti social behaviour is always a top concern for tenants and communities and always a key topic for scrutiny panels. Let Resolve - the experts in the sector - bring you up to date on what's happening policy wise and then discuss some of the practical guidance and good practice you can deploy in your organisations.  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRebecca Bryant OBE \r\n\r\n\t\t\tResolve  \r\n\r\n\t\t\tAnti Social Behaviour \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tA5 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDelivering Meaningful Social Value – What part can tenants play? \r\n\r\n\t\t\tHousing associations and councils now regularly build social value requirements into their contracts. This interactive session will explore how tenants are engaged in creating these requirements and challenge whether they are delivering meaningful outcomes for tenants and their communities. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMathew Baxter \r\n\r\n\t\t\tChief Executive \r\n\r\n\t\t\tEchelon Consultancy \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tA6 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTenants involved with Governance \r\n\r\n\t\t\tA chance to explore the importance of tenants being involved in governance at organisations. What should that role look like, what are the challenges and rewards of getting involved in that way (be it Board, subcommittee or key tenant panel)? Most importantly what do you need to make sure tenants are truly holding organisations to account at the highest level?  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEmma Gilpin, Tpas Consultancy Manager \r\n\r\n\t\t\tAster Group - Neil Kane, Karen Gregory, Denise Harper\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tB1 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDebate:  Are we making any progress on repairs? \r\n\r\n\t\t\tTime and time again we are told that repairs are the biggest area of concern for tenants. The new Tenant Satisfaction Measures will throw increased focus on landlords repairs service. Join this panel session to discuss why many tenants are still not getting the repairs service they should rightly expect. What’s gone wrong and what needs to change? Sure to be a lively debate. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMathew Baxter, CEO, Echelon Group\r\n\t\t\tRebecca Read, Head of Insight & Development, Housing Ombudsman Service\r\n\t\t\tChartered Institute of Housing (invited)\r\n\r\n\t\t\tKai Jackson, Black Country HG\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tB2 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLooking after you - top tips for avoiding engagement burn out.  \r\n\r\n\t\t\tBeing an involved tenant is no doubt a very rewarding and satisfying role, but it can be exhausting at times too. Join us on this session to learn some tools and techniques to keep you firing on all cylinders.  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJackie Grannell, \r\n\r\n\t\t\tTpas Associate \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tB3 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHousing Policy – the essentials  \r\n\r\n\t\t\t2023 has already been such a busy year in the Housing world! We know that keeping track and up to speed with it all can be tricky so let our policy expert bring it all together for you in this engaging and informative session. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClaire Powell,  \r\n\r\n\t\t\tTpas Policy Advisor \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tB4 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSelf assessment - where’s your engagement at? \r\n\r\n\t\t\tThis interactive session invites you to explore and examine how engagement in your organisation compares against the Tpas National Engagement Standards. Using our self-assessment tool, you will pinpoint areas of success and identify any areas that need work. It also gives you a great opportunity to see what others are doing too.  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMichael Hill,  \r\n\r\n\t\t\tTpas Consultancy Manager \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tB5 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFour Million Homes programme \r\n\r\n\t\t\tFour Million Homes is the new programme, funded by Government, to give guidance and training on resident rights and how to stand up for them. In this session you can hear more details of the programme and how you can be involved. But more importantly this is a contribution session too to give your views on what should be in the programme for the benefit of all tenants and your ideas on what more needs to be done.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLeah Eatwell, \r\n\r\n\t\t\tCCH Policy and Programne Manager and Blase Lambert, CCH Chief Officer.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tB6 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Landlord Accreditation in Engagement \r\n\r\n\t\t\tWant to hear some best practice from landlords across the country? Then this workshop is for you! Be inspired and learn more about what your organisation could be doing now to meet the new consumer standards and super charge engagement for all tenants. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tGilllian Mclaren, Tpas Consultancy Manager.\r\n\r\n\t\t\tAster Group - Neil Kane, Karen Gregory, Denise Harper\r\n\r\n\t\t\tStockport Homes, Rebecca Sweeton, Bob McGechan, Claire Osment\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tDAY TWO – THURSDAY 13TH JULY \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tC1 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDebate:  Tenant Satisfaction Measures -  How can we collect and use them to make a genuine difference to tenants? \r\n\r\n\t\t\tCollecting the data for the new Tenant Satisfaction Measures has already started and reporting on them will start next year. But how can we go beyond just that to ensure the insight we gain really drives long term change for tenants and organisations? “Tick box” mentality, “gaming” and league tables are things that none of us want to see – let’s discuss together how the TSM’s can be a springboard for better conversations and partnership working. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFleur Priest Stephens, Tenant Engagement manager, Regulator of Social Housing\r\n\t\t\tEamon McGoldrick, Chief Executive, Nat Fed of ALMO’s\r\n\t\t\tAnne- Marie Bancroft, Lead Consultant, Altair\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tC2 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChairing Skills  \r\n\r\n\t\t\tWhether you're a regular chair, brand new to it, or just thinking about giving it a go, this session covers all the essentials to ensure that you can be that effective and efficient Chair who has the role sorted.  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJackie Grannell  \r\n\r\n\t\t\tTpas Associate \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tC3 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSocial Media – how can it work for engagement? \r\n\r\n\t\t\tSocial media is everywhere in todays’ world but what is it’s place when it comes to engagement? Join us to find out how you can harness the power of social media, and make it work for you. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEmma Gilpin, Tpas Consultancy Manager \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tC4 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPutting the heart back into housing \r\n\r\n\t\t\tThis workshop will explore TAROE Trust’s current campaign which highlights the importance of emotional insights in housing service delivery. Delve into some of the emerging findings and issues from their “Feeling at Home” research project. Also discuss TAROE Trust’s new Respect for All Charter which sets out a set of expected behaviours from landlords and their contractors in service delivery. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDarren Hartley, \r\n\r\n\t\t\tChief Executive \r\n\r\n\t\t\tTaroe Trust \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tC5 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tProfessionalism - what it is and how tenants can shape? \r\n\r\n\t\t\tWith the Government pushing for Housing staff to be qualified and be overall more “professional” this workshop considers the whole professionalism agenda, examining what it means for engagement staff, and customers\/residents\/tenants. It will explore what values, behaviours, skills and ethics customers\/residents\/tenants see as important and how they can work with their organisation to ensure that staff are the best they possible can be. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tCaritas Charles, Tpas Policy and Insight Manager \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tC6 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAspire Housing - journey to success\r\n\r\n\t\t\tThis insightful and thought-provoking workshop gives you the opportunity to hear how staff and customers at Aspire have worked together over the last few years to transform engagement. They will show how their innovative approach has encompassed accountability, service development, customer feedback and reality checking, to deliver impact and change.  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAdrian Foster, Aspire \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tD1 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDebate:  Community Engagement - a new focus \r\n\r\n\t\t\tThe importance of community engagement is back in the spotlight. The Better Social Housing Review recommended housing associations should actively seek to create more community-based hubs, based on the principle of ‘go where the tenants are.’ So, what do we need to do to encourage a commitment to true community support and engagement?  What does that mean in practice and what roles are there for tenants' associations and community groups in the new regulatory world of social housing?   \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPhil Hayes, Chef Exec, Rotherham Federation of Communities\r\n\t\t\tLara Oyedele, President, Chartered Institute of Housing\r\n\t\t\tAdele Rae, Community Manager, Kirkstall Valley Development Trust \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tD2 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMaking meetings work - top tips for online and in person \r\n\r\n\t\t\tMost of us will spend many many hours in meetings whether in person or online, so unless we want to valuable waste our time, it's super important that we make sure we are getting the most from them. This session will help you do this with some useful tips and techniques. \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMichael Hill, Tpas Consultancy Manager \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tD3 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorking successfully with others  \r\n\r\n\t\t\tIt is likely that if you are involved in engagement, you will need to work with others as part of a group, panel or team. This session will show you how to do this effectively so you can strengthen relationships, remove conflict, and deliver better outcomes. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTonia Punter, Tpas Associate and Gill Mclaren, Tpas Consultancy Manager \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tD4 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tCommunity Ambassadors - bringing a borough together through engagement\r\n\r\n\t\t\tFind out more about this innovative project which brought different Housing providers from one London Borough together to ensure residents, regardless of their landlord, could work effectively to improve services and communities in the Borough. It explains how the programme was developed, the work the Ambassadors do, and what successes and challenges there have been along the way. \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLondon Borough of Richmond Upon Thames and Partners \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tD5 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tResident engagement in energy efficiency improvements - what do we need to get right? \r\n\r\n\t\t\tAn information sharing and discussion session with Kathy from NHC and James Temple from Broadland Housing who are part of an exciting project looking at Cross Sector Net Zero Communications. Get yourself up to date on the current net zero agenda – what actually is Net Zero all about? Hear about research undertaken so far with tenants on the kinds of communication they really want. Discuss practical tips and ideas that can inform your net zero engagement in the future – what will be best practice for you.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKathy Thomas, \r\n\r\n\t\t\tProject Lead, \r\n\r\n\t\t\tNorthern Housing Consortium. \r\n\r\n\t\t\tJames Temple Broadland Housing\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tD6 \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTenant Mediators – who they are and what do they do? \r\n\r\n\t\t\tWhen it comes to mediation, Places for People do things differently as they put customers at the heart of their offer with their hugely successful customer mediation project.  The project sees customers and staff become fully qualified mediators, who deal with a range of neighbourhood disputes including noise, problems, parking problems and unsociable behaviour.  This workshop will provide insight into how the project works and what outcomes have been achieved.  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMatthew O’Neill, Mediation Coordinator \r\n\r\n\t\t\tPlaces for People \r\n\r\n\t\t\t& PFP Tenant \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nCosts\r\n\r\n2 day member rate - £475 \r\n\r\n2 day non member rate - £635 \r\n\r\nThe 2 day carer cost is £290.00 - please contact us to book. \r\n\r\nAll ticket costs are subject to VAT\r\n\r\n\r\nAbout the Hotel\r\n\r\nWe have some rooms on hold at the hotel for the night of the conference – 12th July. This is at a special rate of £139 B&B. These can be booked using this link   Please use code ATPAS.  As of 23rd June - The allocated rooms are now fully booked.  To check availability at the venue, please call 024 7660 3000 and you will be offered the best rate available.\r\n\r\nThere is plenty of free parking at the hotel (You will need to validate your parking ticket on arrival).\r\n\r\nThe hotel is approx. 20 minutes drive from Coventry town centre and train station. A taxi will cost approx. £15.00.\r\n\r\nThe Double Tree Hilton has some fabulous leisure facilities for you to take advantage of, there is a pool and fitness centre!\r\n\r\nVisit the hotel website to see their accessible amenities\r\n\r\nThe hotel has limited accessible rooms so if an accessible room is required, we would recommend you book your room as soon as possible.\r\n\r\nOther Local Hotels\r\n\r\nThere are 2 other hotels close by.\r\n\r\nHoliday Inn Coventry\r\n\r\nLocated 0.6m miles from the venue. This hotel has 4 accessible rooms\r\nTo book visit their website\r\n\r\nPremier Inn Coventry East\r\n\r\nLocated 0.6miles from the venue. This hotel has 2 accessible rooms\r\nTo book visit their website.  The hotel also has an onsite restaurant.\r\n\r\n\r\nFurther information\r\n\r\nTo make your booking you will need an account for the Tpas website - if your organisation is a Tpas member and you don't already have an account, seach for the organisation here.\r\n\r\nIf you have any issues with booking your conference place, please email lisa.holt@tpas.org.uk\r\n\r\nIf you have any other questions or need further information about the conference, please call Jordan Walker on 0161 871 8521 or email jordan@connectin.co.uk\r\n\r\n ", "start_date_time": "2023-07-12 09:00:00", "end_date_time": "2023-07-13 16:00:00", "location": "Double Tree Hilton Coventry, Paradise Way, Walsgrave Triangle,, Coventry, Warwickshire, CV2 2ST", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2023-03-22 16:28:51", "event_modified_date": "2023-07-03 09:58:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/833" }, "event_346": { "event_id": 816, "name": "Strategic Thinking & Working: A Guide for Tenants", "description": "More and more tenants\/customers\/residents are being asked to think and operate strategically in their engagement roles which is great news. But, what does this actually mean and how do you do it?! \r\n\r\n\r\nFurther details\r\n\r\nThis session considers what 'strategic' means and what skills are needed to be a strategic thinker and communicator.\r\n\r\n\r\nYour Trainer\r\n\r\nJackie Grannell – Tpas Associate\r\n\r\nJackie has worked in housing sector for 30 years and has been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service; a leasehold housing service; been a housing manager providing a generic housing service; and she was the Project Manager of a £13m regeneration project in Liverpool which involved demolition of high-rise housing and the creation of a an extra-care village for older people.\r\n\r\nShe is a qualified trainer; and teaches and assesses the CIH Professional Practice Certificates. She is currently a non-executive director of Riverside Housing Group’s Neighbourhood Services Committee where she sits alongside tenants and independent members.\r\n\r\nHer work with Tpas involves training tenants and staff; and she has extensive experience of supporting tenants and landlords to establish co-regulation committees and scrutiny.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-07-11 10:00:00", "end_date_time": "2023-07-11 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-23 11:52:01", "event_modified_date": "2023-06-21 07:39:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/816" }, "event_347": { "event_id": 815, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-07-04 10:00:00", "end_date_time": "2023-07-04 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-23 11:51:10", "event_modified_date": "2023-07-04 09:43:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/815" }, "event_348": { "event_id": 810, "name": "Resident Engagement & Building Safety", "description": "A unique course to ensure you put residents at the heart of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of building safety, this unique training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on multi storey blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tThe key differences between generic and building safety engagement\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nExcellent course, well delivered by Michael with plenty of discussion. Thank you\r\n\r\n\r\n\r\nCost\r\n\r\nPLEASE NOTE: The cost of the training is PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2023-06-20 10:00:00", "end_date_time": "2023-06-20 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-23 11:32:06", "event_modified_date": "2023-01-23 11:32:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/810" }, "event_349": { "event_id": 820, "name": "Digital Engagement Using Mailchimp (Free for Tpas Members)", "description": "We check our personal email more than 10 times a day. Once you have someone's email address you can communicate to them forever (as long as they want to hear from you).\r\n\r\n\r\nUse smart marketing emails with Mailchimp to manage your newsletters, event launches, big announcements, surveys and more.\r\n\r\n\r\nOn this workshop you will learn:\r\n\r\n\r\n\tHow to create a list based on their interests or interaction with you or your group\r\n\tDiscuss what makes a good email\r\n\tEmplore the ready made templates\r\n\tExploit the featuers built into Mailchimp\r\n\r\n\r\n\r\nBefore attending the session you will need to set up a free account with Mailchimp.  You can do this by following this link.\r\n\r\n ", "start_date_time": "2023-06-19 10:00:00", "end_date_time": "2023-06-19 12:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-24 11:58:51", "event_modified_date": "2023-01-24 11:58:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/820" }, "event_350": { "event_id": 834, "name": "Webinar: Tpas National Engagement Standards - What are they and why do they matter? (Free)", "description": "The Tpas National Engagement Standards are the result of weeks of research, refined over six years and three editions, tested by hundreds of landlords and tenants together. They are available for free across the housing sector.\r\n\r\nIn this webinar we will take you through the 2021 amendments and show how the subtle changes have been designed to make a big impact. We will also show how meeting the Tpas Standards can build confidence and provide assurance that your Landlord is meeting the expectation of the Regulator of Social Housing.\r\n\r\nOutcomes:\r\n\r\n\r\n\tFamiliarise yourself with the new standards and the rationale behind the changes\r\n\tUnderstand how the Tpas Engagement Standards relate to the wider sector engagement expectations\r\n\tUnderstand how you can use the Tpas Engagement Standards effectively in your organisation\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nFurther reading\r\n\r\nFor further information about the Standards click here\r\n\r\nTo download the Tpas National Engagement Standards click here", "start_date_time": "2023-06-15 11:00:00", "end_date_time": "2023-06-15 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-03-23 17:34:15", "event_modified_date": "2023-03-23 17:34:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/834" }, "event_351": { "event_id": 826, "name": "Tpas Housing Summit - Focus on TSM\u2019s and Regulation (Free)", "description": "New for 2023 -  Tpas Housing Summits\r\n\r\nOur Summits give our members the space and time to explore the big issues in the Housing and Engagement world, bringing you speakers, good practice exchanges, and lively debates.\r\n\r\nThe Summits are free for members, and you can stay for all whole summit or simply drop into the sessions that interests you.\r\n\r\nDetails of our 2023 Summits are below (detailed programmes will be published nearer the time)\r\n\r\n14th June – TSM’s and Regulation 10am-1.30pm\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome from Tpas\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tCaritas Charles, Policy and Insight Manager\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.10am – 11.00am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tThis session will provide a brief introduction into TSMs and recent changes in consumer regulation, looking at what impact this has on the sector and how tenants can play a role in this. We will take a first look at performance against the TSMs, and consider the impact of key variables on tenant satisfaction scores\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAlexandra O'Callaghan\r\n\t\t\tData Business Partner, Housemark\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00am – 12.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHear what Contractors are doing to meet the challenges of the new consumer standards\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFortem\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm – 12.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.30pm – 1.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tCIH and Better Housing Review\r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nFuture Summits\r\n\r\n7th Sept – Complaints 10am-1.30pm - book here\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-06-14 10:00:00", "end_date_time": "2023-06-14 13:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-31 15:34:54", "event_modified_date": "2023-06-14 07:39:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/826" }, "event_352": { "event_id": 798, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 7th June 2023, 6pm - 8pm\r\n\r\nAGENDA\r\n\r\nOur guest speaker is Karen Chambers from Cross Keys Homes who will be speaking about their new performance dashboard and how its been designed to cover tenant satisfaction measures and the new consumer regulations.\r\n\r\nThe session will be facilitated by Caritas Charles and supported by Louise Holt and Lisa Holt from Tpas.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n6th September 2023\r\n\r\n13th December 2023\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-06-07 18:00:00", "end_date_time": "2023-06-07 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-18 17:33:19", "event_modified_date": "2023-06-09 13:17:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/798" }, "event_353": { "event_id": 574, "name": "Tenant Mediators - Who Are They and What Do They Do? (Free for members)", "description": "When it comes to mediation, Places for People do things differently as they put customers at the heart of their offer with their hugely successful customer mediation project.\r\n\r\n\r\nThe project sees customers and staff trained together by UK Mediation to become fully qualified mediators, who deal with a range of neighbourhood disputes including noise, problems with pets and other animals, parking problems and unsociable behaviour.\r\n\r\nThis webinar will provide insight into how the project works and what outcomes have been achieved. You will also hear from Jane Morris one of their customers about her experience.  There will also be time for questions too.\r\n\r\n\r\nThis Webinar will be delivered by Matthew O'Neil, National Mediation Co-ordinator at Places for People.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-05-24 10:00:00", "end_date_time": "2023-05-24 11:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-04-27 10:23:01", "event_modified_date": "2023-03-09 15:12:39", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/574" }, "event_354": { "event_id": 800, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2023-05-18 11:00:00", "end_date_time": "2023-05-18 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-19 12:09:41", "event_modified_date": "2023-01-19 12:09:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/800" }, "event_355": { "event_id": 763, "name": "Scrutiny Staff Meet-Ups (Free)", "description": "Scrutiny Staff Meet-Ups – the new way to innovate and improve your scrutiny practice\r\n\r\nOur scrutiny staff meet ups are brand new, online, free member only sessions starting in 2023.\r\n\r\nAny staff involved in supporting or setting up scrutiny in their organisations are welcome to join.\r\n\r\nFacilitated by one of our national consultancy managers, they offer the ideal opportunity to network, learn and share good practice in a solution focussed space.\r\n\r\nEach session will be framed around a scrutiny hot topic, and you can find details of all the sessions below:\r\n\r\n17th January 2023 – Recruitment to Scrutiny \r\n\r\n8th March 2023 – Offering incentives and rewards \r\n\r\n16th May 2023 – Task and finish groups and different scrutiny models \r\n\r\n19th July 2023 – Culture\r\n\r\n20th September - TBC\r\n\r\n22nd November - TBC\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n \r\n\r\n", "start_date_time": "2023-05-16 11:00:00", "end_date_time": "2023-05-16 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-11-09 16:02:55", "event_modified_date": "2023-05-11 07:17:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/763" }, "event_356": { "event_id": 821, "name": "Equality, Diversity & Inclusion - The Language and Behaviours that Make a Positive Difference", "description": "In this engaging and interactive workshop, participants will refresh their understanding of what EDI is and why it matters in our evolving world.  By considering the key skills and behaviours as well as the importance of language and terminology, we will explore the simple steps that we can all adopt to make a positive difference.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tWhat EDI is and why it matters\r\n\tToday's Context - sector and societal reasons why EDI is a hot topic\r\n\tSkills and Behaviours - simple ways to make a positive difference\r\n\tConversation Trafflic Lights - language and terminology in use\r\n\tCreating an Inclusive Environment - improving engagement outcomes\r\n\r\n\r\n\r\nLearning outcomes\r\n\r\nParticipants will increase their confidence and fluency around EDI in a safe space where everyone feels comfortable to ask questions and share their experiences.\r\n\r\n\r\nWho should attend\r\n\r\nThis workshop is suitable for all participants to attend - from Engagement Team colleagues to involved tenants and residents, scrutiny panel members and Board members.\r\n\r\n\r\nIf you'd like to know more about the course and meet Karen and Lucy from Positive About Inclusion then take a look at their introduction video here.\r\n\r\n\r\n\r\n\r\nWhat people way\r\n\r\n\r\n"The session created some good discussion and encouraged new thinking" - Engagement and Insight Officer\r\n\r\n"Really liked the stories, language exercise and all the thought provoking discussion!" - Resident Scrutiny Panel Member\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-05-11 14:00:00", "end_date_time": "2023-05-11 16:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-24 13:43:49", "event_modified_date": "2023-03-21 13:29:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/821" }, "event_357": { "event_id": 801, "name": "Webinar: The Housing Ombudsman Complaint Handling Code (Free for members)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nThese webinars will discuss the changes made to the Complaint Handling Code following a review and the publication of a revised version. They will also provide the opportunity for delegates to ask questions. \r\n\r\n\r\n ", "start_date_time": "2023-05-11 13:30:00", "end_date_time": "2023-05-11 15:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-23 11:22:36", "event_modified_date": "2023-03-21 11:31:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/801" }, "event_358": { "event_id": 818, "name": "Webinar: Tpas Accreditation - All You Need to Know (Free)", "description": "Tpas accreditation is leading the way in delivering a robust test of an organisations approach to Resident Engagement, involvement and influence.\r\n\r\nFirmly wedded to the Tpas National Tenant Engagement Standards, Tpas Accreditation accesses whether as an organisation you can demonstrate tangible outcomes with your engagement activities.\r\n\r\nWith the Tpas Engagement Standards being designed to ensure they respond to the wider housing sector engagement expectations, gaining the Tpas Accreditation is a sign that your organisation not only meets the challenging Tpas Engagement standards but is also a leader in the field of Engagement.\r\n\r\n\r\nThis webinar will be delivered by Gillian Mclaren, Tpas Consultancy Manager.\r\n\r\n\r\nOn the Webinar we will cover:\r\n\r\n\r\n\tOverview of the Tpas National Engagement Standards\r\n\tThe Accreditation process\r\n\tThe benefits of gaining the Accreditation for both tenants and the organisation\r\n\tQuestions\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2023-05-10 10:30:00", "end_date_time": "2023-05-10 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-23 14:00:28", "event_modified_date": "2023-01-23 14:00:28", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/818" }, "event_359": { "event_id": 784, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training session will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-05-09 10:00:00", "end_date_time": "2023-05-09 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-16 16:23:02", "event_modified_date": "2023-02-22 16:59:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/784" }, "event_360": { "event_id": 791, "name": "Top Ten Tips for Effective Consultation", "description": "Whether it’s asking for customers views on services, or getting opinions on priorities for local communities, there’s no escaping the fact that consultation forms a huge part of the engagement work so it’s vital we get it right.\r\n\r\n\r\nThis bite size session will help you to do just that by sharing with you some of the tried and tested top consultation tips, as well as highlighting some of the pitfalls to avoid  in your consultation activities. Specifically it will\r\n\r\n\r\n\tExamine how to plan an effective consultation programme\r\n\tIdentify good practice around surveys design\r\n\tExplain how to deliver good quality consultation\r\n\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training session will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-04-24 10:00:00", "end_date_time": "2023-04-24 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-16 16:49:04", "event_modified_date": "2023-03-28 15:10:29", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/791" }, "event_361": { "event_id": 832, "name": "Tenancy Sustainability Roundtables - Tenants", "description": "Staff and tenant members wanted to take part in our upcoming Tenancy Sustainability Roundtables\r\n\r\n\r\nAbout the Roundtables\r\n\r\n\r\nTenants who successfully manage their tenancies, live in their homes happily and for as long as they wish, is something we would all want to see, so why is that that many tenancies end within 12 months?\r\n\r\nCommissioned by our commercial members Fortem, these two Roundtables will examine and explore the above question and the wider issue of tenancy sustainability, gathering good practice, actual experiences, and new ideas that could be used to drive improvement and innovation in this area.\r\n\r\n\r\nRoundtable Format\r\n\r\nThe first roundtable is for staff who work in this area or who have an interest in it, and the second one for tenants who have either taken up a tenancy recently, have looked at tenancy sustainability as part of their work as an involved tenant, or haver a particular interest in it.\r\n\r\n\r\nThe Roundtable will take place digitally via Zoom and will be facilitated by Tpas.\r\n\r\nDate and Times\r\n\r\n\r\n• Roundtable 1: Staff - Tues 18th April - 10.30am-12pm\r\n\r\n• Roundtable 2: Tenants - Thurs 20th April - 6pm – 7.30pm\r\n \r\n\r\nInterested?\r\n\r\nThere are only a limited number of places available on the each roundtable so please book your place as soon as possible via our website.\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-04-20 18:00:00", "end_date_time": "2023-04-20 19:30:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/training-and-events", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-03-21 08:20:11", "event_modified_date": "2023-03-21 08:41:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/832" }, "event_362": { "event_id": 775, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Thursday 20th April 2023 at 11am.\r\n\r\nAGENDA\r\n\r\nWorking with councillors\r\n\r\nWhether in an executive, scrutiny or ward role, councillors are key players in tenant engagement. But what difference might councillors make, how can engagement officers work well with councillors and what does it look like when things go well? These questions, and many more, will be the focus of our next meet up.\r\n\r\nThis will be an interactive session that will give you a chance to network, hear what others are doing and find new things to try.\r\n\r\nWe will be joined for a ‘fishbowl style’ interview with Jim Millard from London Borough of Richmond upon Thames.\r\n\r\nThis will give you a chance to hear about the issues from a councillor perspective, ask questions and share your takeaways.\r\n\r\nAt the end we’ll open it for any contributions to the whole group.\r\n\r\nWe’ll collect the useful ideas throughout the session and share them back to give you new ideas and inspiration! We’ll also share a video of the fishbowl.\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nYou can read the report from our most recent session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nThursday 20 July 2023\r\n\r\nThursday 19 October 2023\r\n\r\nThursday 18 January 2024\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-04-20 11:00:00", "end_date_time": "2023-04-20 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-16 14:56:27", "event_modified_date": "2023-03-28 14:34:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/775" }, "event_363": { "event_id": 795, "name": "Creating a Positive Engagement Culture", "description": "Engagement must and should have clear outcomes that make a difference to the business. Ensuring that these a planned for and delivered is therefore a key challenge..\r\n\r\n\r\nFurther details\r\n\r\nThis session looks at linking engagement to wider organisational strategic and how it can provide assurance to the main Board (HAs) or Housing Committee (LAs). Overall it will help ensure engagement leads to measurable improvements and changes in service delivery that benefit the customer and the organisation.\r\n\r\n\r\nYour Trainer\r\n\r\nJackie Grannell – Tpas Associate\r\n\r\nJackie has worked in housing sector for 30 years and has been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service; a leasehold housing service; been a housing manager providing a generic housing service; and she was the Project Manager of a £13m regeneration project in Liverpool which involved demolition of high-rise housing and the creation of a an extra-care village for older people.\r\n\r\nShe is a qualified trainer; and teaches and assesses the CIH Professional Practice Certificates. She is currently a non-executive director of Riverside Housing Group’s Neighbourhood Services Committee where she sits alongside tenants and independent members.\r\n\r\nHer work with Tpas involves training tenants and staff; and she has extensive experience of supporting tenants and landlords to establish co-regulation committees and scrutiny.\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training session will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-04-19 10:00:00", "end_date_time": "2023-04-19 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-16 16:55:32", "event_modified_date": "2023-01-16 16:55:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/795" }, "event_364": { "event_id": 831, "name": "Tenancy Sustainability Roundtables - Staff", "description": "Staff and tenant members wanted to take part in our upcoming Tenancy Sustainability Roundtables\r\n\r\n\r\nAbout the Roundtables\r\n\r\nTenants who successfully manage their tenancies, live in their homes happily and for as long as they wish, is something we would all want to see, so why is that that many tenancies end within 12 months?\r\n\r\nCommissioned by our commercial members Fortem, these two Roundtables will examine and explore the above question and the wider issue of tenancy sustainability, gathering good practice, actual experiences, and new ideas that could be used to drive improvement and innovation in this area.\r\n\r\n\r\nRoundtable Format\r\n\r\nThe first roundtable is for staff who work in this area or who have an interest in it, and the second one for tenants who have either taken up a tenancy recently, have looked at tenancy sustainability as part of their work as an involved tenant, or haver a particular interest in it.\r\n\r\n\r\nThe Roundtable will take place digitally via Zoom and will be facilitated by Tpas.\r\n\r\nDate and Times\r\n\r\n• Roundtable 1: Staff - Tues 18th April - 10.30am-12pm\r\n\r\n• Roundtable 2: Tenants - Thurs 20th April - 6pm – 7.30pm\r\n \r\n\r\nInterested?\r\n\r\nThere are only a limited number of places available on the each roundtable so please book your place as soon as possible via our website.\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-04-18 10:30:00", "end_date_time": "2023-04-18 12:00:00", "location": "https:\/\/www.tpas.org.uk\/tpas-events\/training-and-events", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-03-21 08:15:12", "event_modified_date": "2023-03-21 08:40:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/831" }, "event_365": { "event_id": 794, "name": "Marvellous Scrutiny Models", "description": "There are many different ways to make a difference through your scrutiny work including task and finish and bootcamps.\r\n\r\n\r\nFurther Details\r\n\r\nThis interactive online course will help you to find the right model for any topic, provide practical tips and give you the chance to learn from other tenants.  \r\n\r\n\r\nWhat People Say\r\n\r\n\r\nAt the start of the course I was very confused as I was complety unsure what Scrutiny was. I now have a full understanding and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I learnt.\r\n\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training session will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-04-18 10:00:00", "end_date_time": "2023-04-18 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-16 16:54:20", "event_modified_date": "2023-01-16 16:54:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/794" }, "event_366": { "event_id": 782, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-04-13 10:00:00", "end_date_time": "2023-04-13 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-16 16:19:30", "event_modified_date": "2023-02-09 16:25:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/782" }, "event_367": { "event_id": 829, "name": "Introduction to Being a Board Member Webinar (Free for Tpas Members)", "description": "This webinar is aimed at tenants and leaseholders of housing associations and ALMO's who are interested in becoming a board member (non executive director).\r\n\r\n\r\nIt aims to provide advice about the riole as well as dispelling some myths about the role of housing association customers on Boards.\r\n\r\nIt will briefly explore:\r\n\r\n\r\n\tThe role of the Board\r\n\tThe legal requirements of Non-Executive Directors - the Fiduciary Duty\r\n\tResidents on boards - the skills and 'lived experience'\r\n\tCode of Conduct for Boards - finding the residents voice\r\n\r\n\r\n ", "start_date_time": "2023-03-29 10:00:00", "end_date_time": "2023-03-29 11:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-02-14 15:48:18", "event_modified_date": "2023-02-14 15:49:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/829" }, "event_368": { "event_id": 799, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2023-03-23 11:00:00", "end_date_time": "2023-03-23 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-19 12:08:47", "event_modified_date": "2023-01-26 19:01:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/799" }, "event_369": { "event_id": 790, "name": "Webinar: The Housing Ombudsman Complaint Handling Code (Free for members)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nThese webinars will discuss the changes made to the Complaint Handling Code following a review and the publication of a revised version. They will also provide the opportunity for delegates to ask questions. \r\n\r\n\r\n ", "start_date_time": "2023-03-23 10:00:00", "end_date_time": "2023-03-23 11:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-16 16:45:13", "event_modified_date": "2023-01-16 16:45:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/790" }, "event_370": { "event_id": 825, "name": "Tpas Housing Summit - Focus on Damp on Mould", "description": "New for 2023 -  Tpas Housing Summits\r\n\r\nOur Summits give our members the space and time to explore the big issues in the Housing and Engagement world, bringing you speakers, good practice exchanges, and lively debates.\r\n\r\nThe Summits are free for members, and you can stay for all whole summit or simply drop into the sessions that interests you.\r\n\r\nDetails of our 2023 Summits are below (detailed programmes will be published nearer the time)\r\n\r\n22nd March - Damp and Mould 10am – 1.45pm \r\n\r\nAGENDA\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.00am – \r\n\r\n\t\t\t11.30am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDamp and mould the essentials  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJoin us as industry experts from our contractor members Envirovent and St-Gobaine take us through all you need to know about damp and mould. \r\n\r\n\t\t\tWhat causes it and how it can be stopped. A valuable insight into the facts and a must attend for any involved tenants looking at this issue. \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.45am – 12.45pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHousing Ombudsman\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tThe Ombudsman will be taking us through their most recent damp and mould reports, the powers of the ombudsman on this and what proactive measures the ombudsman is undertaking for the future.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm – 1.45pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tThe Role of Scrutiny \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Policy and Insight Manager Caritas Charles will host an open discussion on the part tenant scrutiny can play in ensuring this issue is given priority.  \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n \r\n\r\nFuture Summits\r\n\r\n \r\n\r\n14th June – TSM’s and Regulation 10am-1.30pm - book here\r\n\r\n7th Sept – Complaints 10am-1.30pm - book here\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-03-22 10:00:00", "end_date_time": "2023-03-22 13:45:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-31 14:47:33", "event_modified_date": "2023-03-20 14:20:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/825" }, "event_371": { "event_id": 789, "name": "Digital Engagement Using Canva (Free for Tpas Members)", "description": "Up your game with promoting your community activities with a free and accessible design platorm.\r\n\r\n\r\nIf you want to put together great looking social media posts, flyers and posters then this introductory workshop is for you.\r\n\r\n\r\nOn this workhops you will learn:\r\n\r\n\r\n\tHow to create a template suitable for your group or goal\r\n\tHow to adapt the design to your different situations\r\n\tWhat challenges to look out for - photo licence\/accessibility\r\n\tHints and tricks for using the platform\r\n\r\n\r\n\r\nBefore attending this workshop you will need to set up a free Canva account. You can do this via this link.", "start_date_time": "2023-03-21 10:00:00", "end_date_time": "2023-03-21 11:30:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-16 16:42:55", "event_modified_date": "2023-01-16 16:42:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/789" }, "event_372": { "event_id": 788, "name": "Recruiting for Scrutiny", "description": "We all know that its people who make scrutiny successful so recruiting the right customers\/tenants\/residents  is an absolute must.\r\n\r\n\r\nFurther Details\r\n\r\nBut where do you start? Who are you looking for? How do you get them interested? How do you know if they’re right for the job? So many questions……But don’t let it give you a headache, just get yourself on this practical  course and let us guide you effortlessly through the whole process!\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tIdentifying what makes a great scrutiny team\r\n\tHow to run a successful scrutiny recruitment campaign\r\n\tExamine the different approaches to selecting scrutineers from interviews, assessment days to informal café chats\r\n\tExploring appropriate support and retention strategies\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course is aimed at staff\/customers who are involved with recruiting and supporting scrutiny group members \r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training session will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-03-17 10:00:00", "end_date_time": "2023-03-17 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-16 16:42:01", "event_modified_date": "2023-01-16 16:42:01", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/788" }, "event_373": { "event_id": 759, "name": "Engaging Communities Conference 2023", "description": "The Conference for Engagement Professionals\r\n\r\nThe only national conference bringing engagement professionals together, to develop, learn and network is taking place on 15th March 2023 at the Crowne Plaza Hotel, Nottingham.\r\n\r\nAbout the day\r\n\r\nThe day will include insightful and thought-provoking speakers from across housing organisations and sector stakeholders, as well as workshops which will inspire, innovate and invite fresh thinking.\r\n\r\nConference Programme\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tFrom 9.00am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tArrivals and Registration\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.00am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome from Tpas\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.15am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKeynote Speakers\r\n\r\n\t\t\t\r\n\t\t\t\tKate Dodsworth: Director of Consumer Regulation at the Regulator of Social Housing\r\n\t\t\t\tCharlie Norman: Chief Executive of housing association Mosscare St Vincent's Housing Association (MSV)\r\n\t\t\t\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngagement Workshops\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tComplaints – are we really making any progress? \r\n\r\n\t\t\tThe Housing Ombudsman will take you through their annual review and give their take on this thought provoking question.  You'll also hear from Mitch Allseybrook, Customer Experience Manager at Places for People, who will share with you the successes of their independent tenant complaints panel \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTenant Satisfaction Measures - the Essentials\r\n\r\n\t\t\tLed by Tpas’s policy people, featuring input from Housemark the leading data and insight company for the UK housing sector, this informative and insightful session will bring you right up to date with TSM’s. \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTackling the cost of living crisis with partnership power!\r\n\r\n\t\t\tGuinness Partnerships Senior Community Partnership Manager Brian Hamlin, and the CEO of Sal’s Shoes, CJ Bowry share top tips on forming effective partnerships, and look at how they can be used successfully during a cost of living crisis\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tCreating an Engagement Positive Culture – Tips, Tools and Techniques \r\n\r\n\t\t\tSolihull Community Housing give first hand insight into its internal culture transformation, creating an organisation where staff understand and value engagement and know that it’s their job too! \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm – 1.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch and Networking\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.30pm – 2.15pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPost lunch plenary – Old map, new world\r\n\r\n\t\t\tIan Wright, Chief Executive, Disruptive Innovators Network\r\n\r\n\t\t\tWe can’t use an old map to navigate a new world. So what are the lessons we can learn from other sectors around dealing with disruption and being more innovative? How might we need to think differently about the concept of satisfied customers?\r\n\r\n\t\t\tIan’s challenging and thought provoking session is an exploration of the current operating environment touching on failure, service transformation, corporate innovation and different ways to think about how we run housing businesses.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.25pm – 3.55pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngagement Workshops\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tAn Inspector Calls – what the new regulatory regime means for you\r\n\r\n\t\t\tWith Angela Holden, Regulator for Social Housing and Anna O’Halloran, Tpas National Consultancy Manager and former Audit Commission Inspector.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTrailblazers - Challenging the Scrutiny Conventions\r\n\r\n\t\t\tDelivered by Tpas Scrutiny Experts Gillian Mclaren & Tonia Punter, you will challenge the scrutiny norms and generate your own ideas based on key scrutiny themes.  \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tHearing all Tenants Voices\r\n\r\n\t\t\tA look at how Behavioural Insight principles can help you engage with the wider Tenant base. Delivered by Tpas national consultancy managers Emma Gilpin and Michael Hill\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAction Learning Mini Pod \r\n\r\n\t\t\tBring your burning issues to our mini pod and work collaboratively with your peers to identify solutions and successful actions. Facilitated by experienced Community Development and Engagement Practitioner Pete Davies\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.55pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRefreshments and optional networking time with delegates and Tpas staff\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tFrom  4.00pm\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tConference ends  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nKey Speakers \r\n\r\n       Kate Dodsworth, Director of Regulation, Regulator for Social Housing\r\n\r\n      Charlie Norman, Chief Executive at MSV Housing Association \r\n\r\n        Ian Wright, Chief Executive, Disruptive Innovators Network \r\n\r\nCosts\r\n\r\nMember rate of £199\r\n\r\nNon-member price is £250\r\n\r\n(plus VAT)\r\n\r\nAbout the Hotel\r\n\r\nWe have some rooms on hold at the hotel for the night before the conference - 14th March. This is at a special rate of £135 B&B.  These can be booked using this link\r\n\r\nThere is plenty of free parking at the hotel (You will need to validate your parking ticket on arrival).\r\n\r\nThe hotel is a 15 minute walk from Nottingham Train Station. You can jump on the tram at the station and take 3 stops to Theatre Royal which is a couple of minutes walk from the hotel (cost £1). There is also a taxi ramp at the train station. \r\n\r\nThe Crowne Plaza Nottingham has some fabulous leisure facilities for you to take advantage of, there is a pool, spa and gym!\r\n\r\nFurther information\r\n\r\nIf you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email lisa.holt@tpas.org.uk", "start_date_time": "2023-03-15 09:00:00", "end_date_time": "2023-03-15 16:00:00", "location": "Crowne Plaza Nottingham, Wollaton Street, Nottingham, Nottingham shire, NG1 5RH", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2022-11-02 14:08:19", "event_modified_date": "2023-03-09 09:29:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/759" }, "event_374": { "event_id": 819, "name": "Digital Engagement Using Mailchimp (Free for Tpas Members)", "description": "We check our personal email more than 10 times a day. Once you have someone's email address you can communicate to them forever (as long as they want to hear from you).\r\n\r\n\r\nUse smart marketing emails with Mailchimp to manage your newsletters, event launches, big announcements, surveys and more.\r\n\r\n\r\nOn this workshop you will learn:\r\n\r\n\r\n\tHow to create a list based on their interests or interaction with you or your group\r\n\tDiscuss what makes a good email\r\n\tEmplore the ready made templates\r\n\tExploit the featuers built into Mailchimp\r\n\r\n\r\n\r\nBefore attending the session you will need to set up a free account with Mailchimp.  You can do this by following this link.\r\n\r\n ", "start_date_time": "2023-03-13 10:00:00", "end_date_time": "2023-03-13 12:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-24 11:58:09", "event_modified_date": "2023-01-24 11:58:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/819" }, "event_375": { "event_id": 762, "name": "Scrutiny Staff Meet-Ups", "description": "Scrutiny Staff Meet-Ups – the new way to innovate and improve your scrutiny practice\r\n\r\nOur scrutiny staff meet ups are brand new, online, free member only sessions starting in 2023.\r\n\r\nAny staff involved in supporting or setting up scrutiny in their organisations are welcome to join.\r\n\r\nFacilitated by one of our national consultancy managers, they offer the ideal opportunity to network, learn and share good practice in a solution focussed space.\r\n\r\nEach session will be framed around a scrutiny hot topic, and you can find details of all the sessions below:\r\n\r\n17th January 2023 – Recruitment to Scrutiny \r\n\r\n8th March 2023 – Offering incentives and rewards \r\n\r\n16th May 2023 – Task and finish groups and different scrutiny models \r\n\r\n19th July 2023 – Culture\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n \r\n\r\n", "start_date_time": "2023-03-08 11:00:00", "end_date_time": "2023-03-08 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-11-09 16:01:40", "event_modified_date": "2023-01-18 13:46:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/762" }, "event_376": { "event_id": 770, "name": "Webinar: The Housing Ombudsman Spotlight on Noise Complaints (Free for members)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nFollowing on from their recent Spotlight on Noise Complaints report, we are delighted to announce that the HOS will be holding an exclusive webinar on this for Tpas members.\r\n\r\nThe session will take you through the report findings, as well as offering you the opportunity to discuss it in more depth, and ask any questions directly to HOS\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-03-07 11:00:00", "end_date_time": "2023-03-07 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-11-28 16:50:30", "event_modified_date": "2022-11-28 16:50:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/770" }, "event_377": { "event_id": 828, "name": "Tpas Annual General Meeting", "description": "Join us at the Tpas AGM.\r\n\r\nWe are pleased to invite all members to the Annual General Meeting.  This will take place virtually on 7th March 2023.\r\n\r\nThe Tpas AGM is a member only event that offers a time to hear what Tpas has being doing during the last 12 months as well as looking forward to the year ahead and how we can continue to support our members.\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tNo\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen, Tpas Chair\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChair’s Report\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMinutes of AGM 10th December 2021\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t4.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tApologies\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t5.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Annual Accounts 2021\/22\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSue Hutchinson, Beever & Struthers\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t6.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChief Executive Report \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne, Tpas Chief Executive\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t7.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing remarks and meeting close\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-03-07 10:00:00", "end_date_time": "2023-03-07 10:45:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-02-02 11:59:10", "event_modified_date": "2023-02-02 11:59:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/828" }, "event_378": { "event_id": 774, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 1st March 2023, 6pm - 8pm\r\n\r\nAGENDA\r\n\r\nTBC\r\n\r\nThe session will be facilitated by Caritas Charles and supported by Louise Holt and Lisa Holt from Tpas.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n\r\n7th June 2023\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-03-01 18:00:00", "end_date_time": "2023-03-01 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-11 13:39:39", "event_modified_date": "2023-01-18 17:35:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/774" }, "event_379": { "event_id": 824, "name": "Creating Bright and Beautiful Communities - Free online event", "description": "A community spirit needs to be grown and nurtured – just like a garden.\r\n\r\nSo, what better way to bring people together than by creating bright and beautiful green spaces filled with wildflowers, healthy fruit and vegetables, and places to sit and chat?\r\n \r\n\r\n\r\nTpas and HACT are inviting tenants and housing staff to this practical workshop exploring how they can work together to create stunning, environmentally-friendly community gardens and allotments.\r\n\r\n\r\nThe session will explore the simple steps tenants can take to transform patches of land of all shapes and sizes around their homes – boosting community pride, reducing social isolation, supporting local wildlife, and improving people’s mental health in the process.\r\n\r\nWe’ll also look at the role of landlords in empowering those who want to improve the appearance of their areas but often don’t know where to start, and how to engage the wider community in growing projects.\r\n\r\nThe workshop will be led by Garden Organic, a national charity that helps people and communities grow their own fruit, vegetables and flowers in an environmentally friendly way.\r\n\r\nTheir expert gardeners have bags of experience in supporting groups of neighbours to plan and develop their own thriving community gardens and green spaces.\r\n\r\nYou’ll hear from former Blue Peter gardener Chris Collins, a regular on TV gardening shows, who will share his experience of engaging his local community in planting projects in the outdoor spaces near his housing association property.\r\n\r\nHousing providers are urged to invite their tenants to participate in the event, so please feel free to promote the session in your newsletters, social media and websites.\r\n\r\n \r\n\r\nAgenda\r\n\r\n \r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tContent\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome and introductions\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.35pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tA tenant with a Passion\r\n\r\n\t\t\tChris is Garden Organic’s Head of Organic Horticulture and has a background in estate management\/amenity horticulture, working in places such as the Royal Botanical Garden in Edinburgh, Kew Gardens and Westminster Abbey. He was also the Blue Peter Gardener for many years. Chris has joint ownership of a flat in a housing association property and will share his experience of engaging his local community in the outdoor spaces and some of the challenges he faces.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.55pm\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBuilding a volunteer network and engaging communities\r\n\r\n\t\t\t \r\n\r\n\t\t\tHear from staff and volunteers who work on Garden Organic projects in various locations around the UK. An essential component of the projects is the volunteers, who work with Garden Organic to share organic growing and composting messages with their own community. \r\n\r\n\t\t\tRachel Phillips- Street , Project coordinator (Shropshire) will talk about how we support our volunteers’ work to make a difference in their own community. Rachel coordinates the Shropshire Master Composter programme, supporting volunteers to promote home composting at events, in schools and in the community. She also supports the Cumbrian team, helping develop the wider volunteer network. Her top organic gardening tip is to go wild. See weeds as wildflowers, slugs as a hedgehog's supper, and aphids as a ladybird's lunch!\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.05pm\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tVolunteers Fleur Joyce and Casper Macindoe from Street Allotment Project\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.25pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAnton Rosenfeld delivered the Sowing New Seeds project. Getting gardeners, allotment holders, schools, and community groups in the Midlands to grow crops that are not traditionally grown in the UK. This provided a unique opportunity for diverse communities to engage and connect over growing. Anton has delivered a range of community growing projects in Coventry, Walsall and Birmingham, to name a few.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.35pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tVolunteer Elliot Bastos – talks about the work he has done in Oswestry at OsNosh CIC  \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.45pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPanel Discussion & Q&A\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.55pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWhat you can do now….as individuals and organisations – how Garden Organic can help….\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tThanks and close\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-02-28 12:30:00", "end_date_time": "2023-02-28 14:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2023-01-31 14:07:04", "event_modified_date": "2023-02-22 19:14:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/824" }, "event_380": { "event_id": 758, "name": "Meet the Ombudsman (Free)", "description": "Meet the Ombudsman\r\n\r\nTpas are delighted to announce we are hosting another  “Ask the Housing Ombudsman” session with Richard Blakeway, the Housing Ombudsman.\r\n\r\nYou will have the chance to ask Richard any burning questions you may have on all aspects of the Housing Ombudsman Service!   \r\n\r\n\r\nPlaces must be booked and you can submit your questions in advance to lisa.holt@tpas.org.uk.  There will also be the opportunity to ask any questions on the day.\r\n\r\n\r\nThe session will be chaired by our Chief Executive, Jenny Osbourne.\r\n\r\nQuestions can only be put to Richard via zoom so make sure you book your place if you have a question.\r\n\r\n\r\nPlease note Richard will not be able to comment on any existing complaints that the Housing Ombudsman Service are dealing with or have previously dealt with.\r\n\r\n\r\nAbout Richard Blakeway\r\n\r\nRichard Blakeway is the Housing Ombudsman.\r\n\r\nRichard has extensive experience in the housing sector. He was Deputy Mayor for Housing, Land and Property at the Greater London Authority for eight years and chair of the Homes for London board, and adviser in the No10 policy unit.\r\n\r\nPreviously, he was chair of a local authority development company and a non-executive director of Homes England for nearly three years.\r\n\r\n\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-02-22 14:00:00", "end_date_time": "2023-02-22 15:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-11-01 13:27:50", "event_modified_date": "2023-02-16 13:38:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/758" }, "event_381": { "event_id": 780, "name": "Measure for Measure - Tenant Satisfaction Measures Briefing for Staff (Free for Tpas Members)", "description": "2023 sees us entering a new world of regulation with landlords required to evidence how the are complying with customer standards through the new Tenant Satisfaction Measures.\r\n\r\n\r\nIn this bite-sized session you will find out what they are, what they mean to tenants and landlords and how others are putting these changes into action.\r\n\r\n\r\nFacilitated by Tpas Policy & Insight Manager, Caritas Charles it's a chance to exchage ideas and learn from each other as we prepare for a stronger tenant voice.\r\n\r\n ", "start_date_time": "2023-02-15 10:00:00", "end_date_time": "2023-02-15 12:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-16 16:11:56", "event_modified_date": "2023-02-06 16:06:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/780" }, "event_382": { "event_id": 779, "name": "Measure for Measure - Tenant Satisfaction Measures Briefing for Tenants (Free for Tpas Members)", "description": "2023 sees us entering a new world of regulation with landlords required to evidence how the are complying with customer standards through the new Tenant Satisfaction Measures.\r\n\r\n\r\nIn this bite-sized session you will find out what they are, what they mean to tenants and landlords and how others are putting these changes into action.\r\n\r\n\r\nFacilitated by Tpas Policy & Insight Manager, Caritas Charles it's a chance to exchage ideas and learn from each other as we prepare for a stronger tenant voice.\r\n\r\n ", "start_date_time": "2023-02-08 10:00:00", "end_date_time": "2023-02-08 12:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2023-01-16 16:10:11", "event_modified_date": "2023-02-02 10:49:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/779" }, "event_383": { "event_id": 772, "name": "Webinar: Tpas National Engagement Standards - What are they and why do they matter? (Free)", "description": "The Tpas National Engagement Standards are the result of weeks of research, refined over six years and three editions, tested by hundreds of landlords and tenants together. They are available for free across the housing sector.\r\n\r\nIn this webinar we will take you through the 2021 amendments and show how the subtle changes have been designed to make a big impact. We will also show how meeting the Tpas Standards can build confidence and provide assurance that your Landlord is meeting the expectation of the Regulator of Social Housing.\r\n\r\nOutcomes:\r\n\r\n\r\n\tFamiliarise yourself with the new standards and the rationale behind the changes\r\n\tUnderstand how the Tpas Engagement Standards relate to the wider sector engagement expectations\r\n\tUnderstand how you can use the Tpas Engagement Standards effectively in your organisation\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nFurther reading\r\n\r\nFor further information about the Standards click here\r\n\r\nTo download the Tpas National Engagement Standards click here", "start_date_time": "2023-02-07 11:00:00", "end_date_time": "2023-02-07 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-12-12 11:26:00", "event_modified_date": "2023-01-09 10:40:39", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/772" }, "event_384": { "event_id": 773, "name": "Consumer Regulation 2023 \u2013 A big year ahead (Free)", "description": "Tpas are working with the Regulator of Social Housing (RSH) to bring this exclusive webinar to our members.\r\n\r\n\r\nThere’s a lot happening on consumer regulation in 2023 (pilots, consultations, and more engagement) so getting up to speed, prepared and involved is essential for all our members,\r\n\r\nWe are therefore delighted to start the year off with this member exclusive Social Housing Regulator Webinar\r\n\r\nYou’ll hear from Kate Dodsworth, Director of Consumer Regulation at the Regulator of Social Housing, as she looks ahead to 2023, and outlines key information around the consumer standards.\r\n\r\nYou will also have the opportunity to be part of conversations around how the new standards might be regulated too.\r\n\r\nPlaces are free for members so book your place now.\r\n\r\n\r\nThis session will be chaired by Tpas Chief Executive Jenny Osbourne. \r\n\r\nPlease feel free to submit any in advance or ask on the day.   \r\n\r\nYou can email your questions in advance to lisa.holt@tpas.org.uk.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. ", "start_date_time": "2023-01-31 13:00:00", "end_date_time": "2023-01-31 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-12-20 13:49:52", "event_modified_date": "2023-01-18 14:15:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/773" }, "event_385": { "event_id": 768, "name": "Marvellous Scrutiny Models", "description": "There are many different ways to make a difference through your scrutiny work including task and finish and bootcamps.\r\n\r\n\r\nFurther Details\r\n\r\nThis interactive online course will help you to find the right model for any topic, provide practical tips and give you the chance to learn from other tenants.  \r\n\r\n\r\nWhat People Say\r\n\r\n\r\nAt the start of the course I was very confused as I was complety unsure what Scrutiny was. I now have a full understanding and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I learnt.\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-01-31 10:00:00", "end_date_time": "2023-01-31 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-11-21 16:11:17", "event_modified_date": "2022-11-21 16:11:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/768" }, "event_386": { "event_id": 765, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2023-01-26 11:00:00", "end_date_time": "2023-01-26 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-11-10 10:27:08", "event_modified_date": "2022-11-10 10:27:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/765" }, "event_387": { "event_id": 767, "name": "Webinar: Housing Ombudsman - Annual Complaints Review Webinar (Free for members)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nHousing Ombudsman - Annual Complaints Review Webinar\r\n\r\nWe are delighted to announce that the Housing Ombudsman will be running this free webinar exclusively for Tpas members on Tues 24th January 2023 10.30am-11.30am\r\n\r\nThe webinar will focus on their annual complaints review, highlighting the main performance issues and themes arising from their work over the last year.\r\n\r\nSo, if you want to make sure you start the year, bang up to date with what’s happening in the world of complaints, book your place now.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2023-01-24 10:30:00", "end_date_time": "2023-01-24 11:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-11-17 15:20:17", "event_modified_date": "2023-01-18 14:15:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/767" }, "event_388": { "event_id": 771, "name": "Webinar: Tpas Accreditation - All You Need to Know (Free)", "description": "Tpas accreditation is leading the way in delivering a robust test of an organisations approach to Resident Engagement, involvement and influence.\r\n\r\nFirmly wedded to the Tpas National Tenant Engagement Standards, Tpas Accreditation accesses whether as an organisation you can demonstrate tangible outcomes with your engagement activities.\r\n\r\nWith the Tpas Engagement Standards being designed to ensure they respond to the wider housing sector engagement expectations, gaining the Tpas Accreditation is a sign that your organisation not only meets the challenging Tpas Engagement standards but is also a leader in the field of Engagement.\r\n\r\n\r\nThis webinar will be delivered by Gillian Mclaren, Tpas Consultancy Manager.\r\n\r\n\r\nOn the Webinar we will cover:\r\n\r\n\r\n\tOverview of the Tpas National Engagement Standards\r\n\tThe Accreditation process\r\n\tThe benefits of gaining the Accreditation for both tenants and the organisation\r\n\tQuestions\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2023-01-19 14:00:00", "end_date_time": "2023-01-19 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-12-12 10:59:21", "event_modified_date": "2022-12-12 11:07:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/771" }, "event_389": { "event_id": 760, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on Wednesday 18th January 2023 at 11am.\r\n\r\nEvaluating tenant participation\r\n\r\nEvaluation is so important for tenant participation - it tells officers what’s working, it tells the organisation that its investment is worthwhile and it tells tenants that they are making a difference.\r\n\r\nBut what works well for evaluation? How can we do it better? Well, that will be theme of this meetup.\r\n\r\nThis will be an interactive session that will give you a chance to network, hear what others are doing and find new things to try.\r\n\r\nWe will have two rounds of nine-minute networking, try out a method or two and use Triz (a reverse problem solving technique) to develop some practical ideas in small groups. At the end we’ll open it for any contributions to the whole group.\r\n\r\nWe’ll collect the useful ideas throughout the session and share them in a feedback report packed full of ideas and inspiration!\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nYou can read the report from our most recent session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nThursday 20 April\r\n\r\nWednesday 19 July\r\n\r\nThursday 19 October\r\n\r\nThursday 18 January\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-01-18 11:00:00", "end_date_time": "2023-01-18 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-11-09 10:52:07", "event_modified_date": "2023-01-12 16:42:39", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/760" }, "event_390": { "event_id": 732, "name": "Getting Microsoft 365 (and Teams) to Work for You (Free for Tpas Members)", "description": "We've all now had to adjust to holding most, if not all, of our meetings online and many organisations have bought Microsoft 365, which means Teams is becoming the main option for lots of us when we try and get together in our virtual world.\r\n\r\n\r\nBut, while Teams is very much a space to have those digital meetings, we are only scratching the surface of what Microsoft 365 can offer to us all to ensure our engagement activities are as inclusive and effective as possible.\r\n\r\nThis course aims to open your eyes to the opportunities 365 offers, particularly focussing on how it can help us to communicate and collaborate (in and out of meetings) and the ways it can help break down the barriers for residents and staff to take part.\r\n\r\n\r\n\r\n\r\n\r\nWhat you can expect to learn\r\n\r\n\r\n\tThe ways that Teams can be used in and out of meetings to help groups and panels to communicate effectively\r\n\tThe best of the more than 600 apps that can be used with Teams to share information, discuss and agree items plus get work done in a collaborative way, without needing to meet or even speak!\r\n\tFeatures available to make activities as inclusive as possible\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who want to get the best outcomes for engagement in our virtual world.\r\n\r\n\r\nOther Dates\r\n\r\nTBC\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2023-01-18 10:00:00", "end_date_time": "2023-01-18 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-23 11:07:28", "event_modified_date": "2022-11-07 14:38:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/732" }, "event_391": { "event_id": 761, "name": "Scrutiny Staff Meet-Ups", "description": "Scrutiny Staff Meet-Ups – the new way to innovate and improve your scrutiny practice\r\n\r\nOur scrutiny staff meet ups are brand new, online, free member only sessions starting in 2023.\r\n\r\nAny staff involved in supporting or setting up scrutiny in their organisations are welcome to join.\r\n\r\nFacilitated by one of our national consultancy managers, they offer the ideal opportunity to network, learn and share good practice in a solution focussed space.\r\n\r\nEach session will be framed around a scrutiny hot topic, and you can find details of all the sessions below:\r\n\r\n17th January 2023 – Recruitment to Scrutiny \r\n\r\n8th March 2023 – Offering incentives and rewards \r\n\r\n16th May 2023 – Task and finish groups and different scrutiny models \r\n\r\n19th July 2023 – Culture\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n \r\n\r\n", "start_date_time": "2023-01-17 11:00:00", "end_date_time": "2023-01-17 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-11-09 15:52:34", "event_modified_date": "2022-11-09 16:09:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/761" }, "event_392": { "event_id": 731, "name": "Understanding Performance Data and Insight", "description": "Find out how to interpret performance information and ask the right questions so that you can confidently challenge performance and drive improvement.\r\n\r\n\r\nFurther Information\r\n\r\nThis is a really useful and practical course that demystifies and explains the terms performance information and performance management.  It looks at the types of performance information that housing organisations use, common terminology and how it is used to help manage the organisations performance.  It will help you to ask the right questions so you can challenge the organisations performance information.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tMeasuring the performance of housing services\r\n\tIdentifying common performance terms\r\n\tUsing performance indicators\r\n\tSetting and monitoring targets\r\n\tCollecting performance information\r\n\tUsing benchmarking\r\n\tInterpreting and questioning performance information\r\n\tHow performance data is presented\r\n\tApplying your learning to real life scenarios\r\n\r\n\r\n\r\nAudience\r\n\r\nIt is aimed at tenants, residents and officer level staff who want to understand how performance information is used in housing organisations.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThe course was good and catered to people with different levels of knowledge and understanding.\r\n\r\nThe facilitator made the course enjoyable, as it was very interactive.\r\n\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-01-16 10:00:00", "end_date_time": "2023-01-16 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-23 10:58:49", "event_modified_date": "2022-11-03 15:41:37", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/731" }, "event_393": { "event_id": 753, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 11th January 2023, 6pm - 8pm\r\n\r\nAGENDA\r\n\r\nTBC\r\n\r\nThe session will be facilitated by Caritas Charles and supported by Louise Holt and Lisa Holt from Tpas.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n1st March 2023\r\n\r\n7th June 2023\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2023-01-11 18:00:00", "end_date_time": "2023-01-11 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-09-06 14:46:40", "event_modified_date": "2022-09-15 08:26:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/753" }, "event_394": { "event_id": 730, "name": "Recruiting for Scrutiny", "description": "We all know that its people who make scrutiny successful so recruiting the right customers\/tenants\/residents  is an absolute must.\r\n\r\n\r\nFurther Details\r\n\r\nBut where do you start? Who are you looking for? How do you get them interested? How do you know if they’re right for the job? So many questions……But don’t let it give you a headache, just get yourself on this practical  course and let us guide you effortlessly through the whole process!\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tIdentifying what makes a great scrutiny team\r\n\tHow to run a successful scrutiny recruitment campaign\r\n\tExamine the different approaches to selecting scrutineers from interviews, assessment days to informal café chats\r\n\tExploring appropriate support and retention strategies\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course is aimed at staff\/customers who are involved with recruiting and supporting scrutiny group members \r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training session will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2023-01-10 10:00:00", "end_date_time": "2023-01-10 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-23 10:51:15", "event_modified_date": "2022-10-26 13:55:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/730" }, "event_395": { "event_id": 769, "name": "Introducing Lightning Reach \u2013 how to access support and funding for those who need it", "description": "Join us for this webinar which will introduce Lightning?Reach to our members\r\n\r\nAbout Lightning?Reach\r\n\r\nLighting Reach is a social impact start up founded during the pandemic to connect people in financial hardship to a personalised range of financial support they are eligible for.\r\n\r\nThey have developed a free online portal that enables anyone who needs additional help to find financial support from various sources (including charities, local councils, and discounted social tariffs) quickly and securely.\r\n\r\nLightning Reach has been able to help people obtain £1.5m in grants to date, with 94% user satisfaction rates.\r\n\r\nThe portal was developed collaboratively with input from charities and organisations who provide financial support, including the Royal British Legion and Lambeth Council.\r\n\r\nSome of the benefits of using the Lightning Reach portal to find support include:\r\n\r\n\r\n\tQuick and easy - it takes less than 15 minutes to complete a profile from any device to find available support.\r\n\tNo lengthy paperwork on repeated application forms - fill out information once and upload all support documents directly through the portal.\r\n\tSecure - supporting documents can be uploaded directly to the portal, which is safer than sending by post or email.\r\n\tEmail updates sent when new support matches become available.\r\n\r\n\r\nFind out what support you may be eligible for at: https:\/\/www.lightningreach.org\/\r\n\r\nWant to find out more\r\n\r\nIf you'd like to find out more about how the Lightning Reach portal could help you or your tenants, we are holding a webinar to showcase the portal and you will have the opportunity to ask questions.\r\n\r\nJoin us on 14th December at 11am - you can book your place here..\r\n\r\nIf you have any questions, please contact lisa.holt@tpas.org.uk", "start_date_time": "2022-12-14 11:00:00", "end_date_time": "2022-12-14 11:45:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-11-21 17:10:25", "event_modified_date": "2022-11-21 17:14:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/769" }, "event_396": { "event_id": 737, "name": "Digital Engagement Using Canva (Free for Tpas Members)", "description": "Up your game with promoting your community activities with a free and accessible design platorm.\r\n\r\n\r\nIf you want to put together great looking social media posts, flyers and posters then this introductory workshop is for you.\r\n\r\n\r\nOn this workhops you will learn:\r\n\r\n\r\n\tHow to create a template suitable for your group or goal\r\n\tHow to adapt the design to your different situations\r\n\tWhat challenges to look out for - photo licence\/accessibility\r\n\tHints and tricks for using the platform\r\n\r\n\r\n\r\nBefore attending this workshop you will need to set up a free Canva account. You can do this via this link.", "start_date_time": "2022-12-14 10:00:00", "end_date_time": "2022-12-14 12:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-23 13:49:47", "event_modified_date": "2022-11-14 11:16:44", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/737" }, "event_397": { "event_id": 750, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nCosts\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-12-12 10:00:00", "end_date_time": "2022-12-12 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-08-30 14:13:53", "event_modified_date": "2022-08-30 14:13:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/750" }, "event_398": { "event_id": 738, "name": "Meeting & Committee Skills", "description": "A popular course that offers advice and tips on how to achieve productive meetings that are chaired well and make a difference.  It will help you to focus on the issues in hand, make use of your valuable time, deal with different personalities and achieve results.  It will also help you understand the roles and expectations of committee members.\r\n\r\n\r\nWhat you can expect to learn:\r\n\r\n\r\n\tThink about the reasons for and purpose of your meetings\r\n\tIdentify the things that make meetings work and those that make them a waste of time\r\n\tExplore basic communication and team working skills that make meetings effective\r\n\tPractice ways of dealing with 'difficult' people\r\n\tDiscuss how to produce a good agenda and useful minutes\r\n\tConsider ways to make meetings more interesting and effective and encourage others to attend\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee member\r\n\r\n\r\n\r\nAudience:\r\n\r\nThis is great for residents and community representatives who want the meetings they attend to achieve results.  It is also an excellent refresher course for thos who would like to develop their skills as well as a good introduction for new staff.\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training will be PLUS VAT.\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say:\r\n\r\n\r\nI found all aspects of the course beneficial, there was an abundance of invaluable information\r\n\r\nI now know how to use other people's skills and how to manage myself in meetings\r\n", "start_date_time": "2022-12-06 10:00:00", "end_date_time": "2022-12-06 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-23 13:58:53", "event_modified_date": "2022-06-23 13:58:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/738" }, "event_399": { "event_id": 756, "name": "Tpas Tech Tour (Free)", "description": "Join us on this 30 minute live webinar as we show you how to make the most of the members area of the Tpas website and explore our exclusive member networking platform, Tpas connect.\r\n\r\nSession Description\r\n\r\nJoin Lisa from our membership team who will talk through how you can access our online members area, set up additional member accounts and network with your fellow Tpas members.\r\n\r\nThis session will be useful for all staff and tenants to learn all about some of the key Tpas membership benefits.\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tHow to access our Networking groups\r\n\tWhat resources you can find in the online resource hub 4. Learn more about webinars and virtual events\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us!", "start_date_time": "2022-12-06 10:00:00", "end_date_time": "2022-12-06 10:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-09-20 09:28:08", "event_modified_date": "2022-09-20 09:28:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/756" }, "event_400": { "event_id": 734, "name": "Resident Engagement & Building Safety", "description": "A unique course to ensure you put residents at the heart of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of building safety, this unique training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on multi storey blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tThe key differences between generic and building safety engagement\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nExcellent course, well delivered by Michael with plenty of discussion. Thank you\r\n\r\n\r\n\r\nOther Dates\r\n\r\n8 September 2022\r\n\r\n\r\nCost\r\n\r\nPLEASE NOTE: The cost of the training is PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2022-11-30 10:00:00", "end_date_time": "2022-11-30 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-23 11:09:45", "event_modified_date": "2022-10-26 07:55:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/734" }, "event_401": { "event_id": 757, "name": "Engaging Rural Communities: Tips, Tools & Techniques", "description": "\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n\r\n\r\n\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\nTuesday 29 November 2022  10.30am-12.30pm\r\n\r\n\r\nWe know that engaging with rural tenants and communities can be challenging at the best of times and the cost-of-living crisis won't help.\r\n\r\n\r\nThe four nations of Britain have joined together to present this exciting online workshop exploring great practice for engaging with rural communities. It's free of to attend for members of Tpas Cymru, Tpas Scotland, Tpas England and Supporting Communities Northern Ireland, and here's the programme: \r\n\r\n‘Better Connected’ Hear from Aidan Kearney Senior Training Officer, Supporting Communities (from Northern Ireland) who will look at the challenges and barriers to engagement among rural NI residents, particularly throughout lockdown. The presentation will highlight good practice through examples and case studies, and explore the methods that professionals and volunteers alike have utilised to achieve increased engagement, connectivity and communication. \r\n\r\nChallenges of living in a rural area – Louise McNeilage, Tenant & Community Facilitator at Scottish Borders HA and Dolina Morrison, TPAS Scotland.\r\n\r\nLouise works in the borders of Scotland where there are very few cities and a lot of the areas are rural – Louise will be talking about the challenges that SBHA rural tenants experience. Dolina is a TPAS Scotland employee and is the TPO with the Hebridean Housing Partnership (HHP), she is also a tenant of HHP and she will be talking about the challenges of living and working on the Scottish Islands.\r\n\r\nDavid Wilton CEO of TPAS Cymru will share his thoughts and knowledge of using digital solutions and social media as ways on engaging with tenants, residents, and communities.  \r\n\r\nWhat are the advantages, challenges and opportunities of using online methods for communicating with rural communities?\r\n\r\nCan a hybrid approach be the future for rural engagement?\r\n\r\nOpen discussion session facilitated by Louise Holt, Head of Business Services, Tpas England:  What good practice can delegates share ?  How might you use what you’ve heard this morning.\r\n\r\nTo download the programme, please click here.\r\n\r\nWe are looking forward to welcoming you to this event. Why not book your place now?", "start_date_time": "2022-11-29 10:30:00", "end_date_time": "2022-11-29 12:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-10-24 10:11:30", "event_modified_date": "2022-11-17 11:37:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/757" }, "event_402": { "event_id": 668, "name": "Housing Policy & Regulation", "description": "The last few years have seen constant change in the direction of housing policy. This course gives you what's new, current trends and how issues such as supply, demand, benefits, homelessness and policy. Ideal to give you the context for your role whether you are a volunteer or new staff member.\r\n\r\n\r\nFurther details\r\n\r\nOn this course you will fly through a timeline of significant changes in housing policy, then explore four themes giving you an overview and time to debate the issues in your area with your follow participants.\r\n\r\n\r\n\tHousing supply – where are new homes coming from, what tenure are they?\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits – how do recent changes impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in trying to solve it and the changes to legislation\r\n\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tThe context - key events that have shaped the current housing policy\r\n\tHousing supply nationally and locally - there's not just one housing market out there\r\n\tChanges to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definition of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of housing supply, tenancy types, benefit changes and homelessness make the housing world difficult to understand and navigate.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nA well presented session providing me with lots of background about the development and evolution of Regulation. How current Policy and Regulation will effect the Social Housing Sector.\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2022-11-28 10:00:00", "end_date_time": "2022-11-28 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-21 16:25:32", "event_modified_date": "2022-11-15 11:09:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/668" }, "event_403": { "event_id": 727, "name": "Mystery Shopping", "description": "Find out how to become an expert mystery shopper and assess your landlord’s services.\r\n\r\n\r\nFurther details\r\n\r\nThis is a great course that will help you to understand what mystery shopping is and why landlords work with their tenants on mystery shopping projects.  It is a practical course that will develop your skills so that you can take part in mystery shopping project with confidence and expertise.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tWhy organisations have mystery shoppers\r\n\tThe role and responsibilities of being a mystery shopper and what it means in practice\r\n\tPrinciples and protocols\r\n\tDeveloping your skills\r\n\tDeveloping scenarios\r\n\tPlanning a project\r\n\tPractice makes perfect!\r\n\r\n\r\n\r\nAudience\r\n\r\nIdeal for new and those with some experience of mystery shopping.  Good for both tenants and staff.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nIt gave insight into the relevance of mystery shopping.\r\n\r\nReally enjoyed it and would recommend\r\n\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-11-25 10:00:00", "end_date_time": "2022-11-25 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-23 10:46:21", "event_modified_date": "2022-11-03 15:38:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/727" }, "event_404": { "event_id": 766, "name": "Webinar: The Housing Ombudsman Spotlight on Noise Complaints (Free for members)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nFollowing on from their recent Spotlight on Noise Complaints report, we are delighted to announce that the HOS will be holding an exclusive webinar on this for Tpas members.\r\n\r\nThe session will take you through the report findings, as well as offering you the opportunity to discuss it in more depth, and ask any questions directly to HOS\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2022-11-23 10:30:00", "end_date_time": "2022-11-23 11:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-11-14 10:32:45", "event_modified_date": "2022-11-14 10:34:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/766" }, "event_405": { "event_id": 735, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members.  This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence. \r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tEffective communication\r\n\tQuestioning and listening techniques\r\n\tSkills for influencing others\r\n\tThe impact of non-verbal communication\r\n\tTechniques for being assertive\r\n\tUsing language that helps you get your point across\r\n\tPresenting facts clearly\r\n\tUsing your learning to making your point clearly in meetings\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills.  It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\n\r\nWhay People Say\r\n\r\n\r\nI enjoyed the course very much and the trainer knew her craft\r\n\r\nI found the course very interesting and informative.\r\n\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training session will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-11-22 10:00:00", "end_date_time": "2022-11-22 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-23 11:10:47", "event_modified_date": "2022-06-23 11:10:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/735" }, "event_406": { "event_id": 743, "name": "End Furniture Poverty - How to support tenants with furniture provision. (Free)", "description": "End Furniture Poverty are an organisation who work to raise awareness of the issue of furniture poverty.\r\n\r\nTheir aim is to improve the understanding of the consequences and the reality of living in furniture poverty and to develop potential evidence-based solutions to ensure that everyone has access to the essential furniture items that they need to lead a secure life.\r\n\r\nAbout the session\r\n\r\nJoin us for this session that will briefly outline the extent and impact of furniture poverty and explore practical solutions to help you to support your tenants with furniture provision, with a focus on furnished tenancies.\r\n\r\nIt will include information on how to create a new furnished tenancy scheme, looking at the challenges and opportunities, as well as the benefits for both tenant and landlord.\r\n\r\nWe will also examine the range of grant giving charities and furniture reuse charities who may be able to support your tenants with furniture and white goods and provide guidance on how to reuse furniture and flooring left in properties. \r\n\r\nThis one hour webinar will be delivered by Claire Donovan, Head of Policy Research & Campaigns\r\n\r\nOther Information\r\n\r\nWe held an introduction webinar to End Furniture Poverty and their work earlier this year – you can catch up with this webinar by downloading the link here \r\n\r\nFor further information on End Furniture Poverty, visit their website\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2022-11-17 11:00:00", "end_date_time": "2022-11-17 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-07-20 14:52:31", "event_modified_date": "2022-07-20 14:53:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/743" }, "event_407": { "event_id": 733, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training session will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-11-11 10:00:00", "end_date_time": "2022-11-11 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-23 11:08:46", "event_modified_date": "2022-06-23 11:08:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/733" }, "event_408": { "event_id": 744, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2022-11-10 11:00:00", "end_date_time": "2022-11-10 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-08-23 15:20:59", "event_modified_date": "2022-09-06 10:02:01", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/744" }, "event_409": { "event_id": 752, "name": "Tpas London & South East Regional Online Member Event", "description": "Tpas Regional Members Event\r\n\r\nWe’ve saved a virtual seat for you!\r\n\r\n\r\nIf you are a member in London or the South East, we'd love you to join us at our online members event where you can learn, share and network on all things tenant engagement.\r\n\r\nThe agenda for the event is below\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am – 10.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and overview of session\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40am – 11.10am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tThe Tpas Take – Member News and Roundup of what’s happening nationally \r\n\r\n\t\t\tMember Questions\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.10am - 11.40am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngagement Interview Spot – Our host landlord organisation gives you an unique insight into one of their successful engagement practices\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSoha\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.40am - 12.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRoundtable Good Stuff Share Session\r\n\r\n\t\t\tThinking about the engagement activites you are involved in what is something practical, no matter how small, that your organisation does well.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.10 - 12.30pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFeedback, questions and close\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n \r\n\r\nHost\r\n\r\nA big thank you to Soha Housing for hosting the event.\r\n\r\n\r\nIf you need any further information, please contact Lisa Holt on lisa.holt@tpas.org.uk", "start_date_time": "2022-11-08 10:30:00", "end_date_time": "2022-11-08 12:30:00", "location": "https:\/\/www.microsoft.com\/en\/microsoft-teams", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-09-06 13:02:19", "event_modified_date": "2022-10-24 11:01:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/752" }, "event_410": { "event_id": 686, "name": "Maximise the Power of Scrutiny", "description": "After all the hard work that’s goes into a scrutiny review, can you really risk not communicating and circulating the findings and recommendations effectively? Of course not!\r\n\r\n\r\nFurther details\r\n\r\nThat’s why we have designed this specialist scrutiny course to equip you with all the skills and knowledge needed to ensure your review packs a real punch!\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tWhat needs to go into a scrutiny report\r\n\tIdentifying who your target audiences are and the best methods to suit them\r\n\tExploring different presentation methods and platforms\r\n\tUnderstanding and unlocking the skills needed to speak with confidence to different audiences.\r\n\r\n\r\n\r\nCosts\r\n\r\nPlease Note: The cost of the training will be PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-11-01 10:00:00", "end_date_time": "2022-11-01 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 15:22:20", "event_modified_date": "2022-06-23 11:00:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/686" }, "event_411": { "event_id": 742, "name": "Webinar: Tpas National Engagement Standards - What are they and why do they matter? (Free)", "description": "The Tpas National Engagement Standards are the result of weeks of research, refined over six years and three editions, tested by hundreds of landlords and tenants together. They are available for free across the housing sector.\r\n\r\nIn this webinar we will take you through the 2021 amendments and show how the subtle changes have been designed to make a big impact. We will also show how meeting the Tpas Standards can build confidence and provide assurance that your Landlord is meeting the expectation of the Regulator of Social Housing.\r\n\r\nOutcomes:\r\n\r\n\r\n\tFamiliarise yourself with the new standards and the rationale behind the changes\r\n\tUnderstand how the Tpas Engagement Standards relate to the wider sector engagement expectations\r\n\tUnderstand how you can use the Tpas Engagement Standards effectively in your organisation\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nFurther reading\r\n\r\nFor further information about the Standards click here\r\n\r\nTo download the Tpas National Engagement Standards click here", "start_date_time": "2022-10-26 13:30:00", "end_date_time": "2022-10-26 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-07-13 15:18:41", "event_modified_date": "2022-09-20 14:30:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/742" }, "event_412": { "event_id": 740, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on: \r\n\r\nWednesday 19th October 2022, 11am - 1pm.\r\n\r\nAGENDA - Hot topics in tenant engagement\r\n\r\nAs a change from having a single theme, this meet up will be an opportunity to bring any issues you want and provide you with the opportunity to get help and ideas from other participants.\r\n\r\nIt will also give us a chance to see which hot topics are at the front of everyone’s minds right now.\r\n\r\nIt will be an interactive meetup that will give you a chance to network, hear what others are doing and find new things to try.\r\n\r\nWe will have two rounds of nine-minute networking, open space workshops and solution circle.\r\n\r\nAt the end we’ll open it for any contributions to the whole group. We’ll collect hot topics and useful ideas throughout the session and share them in a feedback report packed full of ideas and inspiration!\r\n\r\nThe session is being led by Tpas Associate, Dave McKenna\r\n\r\n\r\nYou can read the report from our most recent session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nTBC\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2022-10-19 11:00:00", "end_date_time": "2022-10-19 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-07-12 06:50:26", "event_modified_date": "2022-10-10 15:33:33", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/740" }, "event_413": { "event_id": 754, "name": "Stigma & Social Housing", "description": "Join us on the free member seminar as we continue to shine a spotlight on the injustices and barriers stigma brings to those living in social housing.\r\n\r\n\r\nFirst, you'll hear from Dr Amanze Ejiogu and Dr Mercy Denedo (authors of the hughly impactful 2021 report Stigma and Social Housing in England).  They will take you through their brand-new report 'Stigma and Social Housing in England: Feedback on the consultation responses' and share with you the key findings and recommendations from their accompanying policy brief.\r\n\r\nWe will then hand over to the tenants campaign group 'Stop the Social Housing Stigma' who contributed to Amanze and Mercy's report. They will share their thoughts and detail the work they do and how you can get involved to help stop stigma.\r\n\r\nFinally, there will be a discussion session for members to ask questions, share experiences and suggest actions for change.\r\n\r\n\r\nPlaces are free for Tpas Members.", "start_date_time": "2022-10-12 10:00:00", "end_date_time": "2022-10-12 11:30:00", "location": "https:\/\/www.zoom.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-09-07 13:38:10", "event_modified_date": "2022-09-26 13:02:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/754" }, "event_414": { "event_id": 745, "name": "#ScrutinyWeek No Nonsense Guide to Scrutiny Workshop (Free)", "description": "Join us for our #ScrutinyWeek No Nonsense Guide to Scrutiny Workshop\r\n\r\nOur No Nonsense Guide to Scrutiny Workshop is perfect for those new to scrutiny or looking for a quick refresh.\r\n\r\nThis session cuts straight to the chase, offering top tips and sound advice on the big three elements of scrutiny that our members have told us need to be in place to deliver successful scrutiny.\r\n\r\n\r\n\r\n\r\nThe big three are….\r\n\r\n\r\n\tSound Principles\r\n\tRobust Process\r\n\tGood People \r\n\r\n\r\nAnd there’s a section on each – so wherever you are on your scrutiny journey we hope there’s something for you!\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2022-10-07 10:00:00", "end_date_time": "2022-10-07 11:15:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-08-30 13:49:58", "event_modified_date": "2022-08-30 13:52:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/745" }, "event_415": { "event_id": 749, "name": "#ScrutinyWeek Scrutiny Advice Centre (Free)", "description": "Book your place at our Scrutiny Advice Centre!\r\n\r\n\r\n\r\nTpas staff will be opening the Virtual Scrutiny Advice Centre for one morning, and one morning only!\r\n\r\nBook a slot to get your free one to one advice and support on all things scrutiny.  Once you book you place you will be emailed and given a 10 minute slot between 10am - 12pm.\r\n\r\n\r\nHow do I join the event?\r\n\r\n\r\nThis session will be delivered on Zoom.  In advance of the session, you will be sent a unique URL to join the slot at your allocated time. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2022-10-06 10:00:00", "end_date_time": "2022-10-06 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-08-30 14:13:28", "event_modified_date": "2022-10-03 15:04:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/749" }, "event_416": { "event_id": 718, "name": "National Tenant Scrutiny Conference 2022", "description": "\r\n\r\n \r\n\r\nWednesday 5th October 2022\r\n\r\n\r\nAs we enter into a new white paper world, of proactive regulation, tenant satisfaction measures and a beefed-up Housing Ombudsman, it is more important than ever that tenant\/resident\/customer-led scrutiny continues to evolve to deliver maximum impact and accountability within this environment.\r\n\r\nOur second national scrutiny conference, therefore, offers you the time and space you need to focus on yourself and your scrutiny – where it is now, where you want it to be, how you can make it more successful, and what skills you need?\r\n\r\nOur experienced scrutiny practitioners, leading speakers, and workshop leaders, will share their insight and support to inspire, innovate and invite fresh thinking.\r\n\r\nWe also know the value of sharing good practice and learning from each other too, so we are pleased to announce that the conference will have its very own scrutiny showcase stage, where different organisations will give you a unique insight into their scrutiny approaches.\r\n\r\nThis conference will provide a perfect opportunity for staff, residents, tenants, board members, councillors and anyone else with a passion for scrutiny to come together to learn, network and shape the future of tenant scrutiny in 2022 and beyond.\r\n\r\n\r\nAbout the day\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem  \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t9.00am - 10.00am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRegistration, Coffee and Networking \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.00am - 10.15am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome from Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.15am - 11.15am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKeynote Speakers\r\n\r\n\t\t\tLara Oyedele - Vice President CIH\r\n\r\n\t\t\tCaritas Charles - Tpas  Policy & Insight Manager\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am – 11.30am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30am – 12.45pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tScrutiny Workshops\r\n\r\n\t\t\tWorkshop 1 - Reports – Bin or Win Scrutiny \r\n\t\t\t\r\n\t\t\tOnce you’ve done the investigations, collected the evidence and decided the recommendations, you can sit back and relax, right? Ermm, well no, not quite! Putting all this in a report is your next challenge! But help is at hand with this practical and inspiring workshop designed to help you create reports that are appealing, accessible and impactful for many different audiences\r\n\r\n\t\t\tWorkshop 2 -  Great Minds Think Alike? Positive About Inclusion\r\n\r\n\t\t\tThis interactive session is all about diversity in scrutiny. The workshop will explore the common saying of ‘great minds think alike’ and ask if that is something we should celebrate in the context of scrutiny or does effective scrutiny need the challenge that different views and perspectives bring? And, if this is the case then: ? How can we actively recruit for diversity? ? How can we practically work together in a group to appreciate and value differences? ? How do we create the inclusive atmosphere in that group that creates the sense of belonging.\r\n\r\n\t\t\tWorkshop 3 - Doing a Scrutiny Review – The Tpas steps to success\r\n\r\n\t\t\tAt the heart of every review there should be an open, transparent and consistent process that ensures scrutiny delivers robust outcomes and real change. This workshop takes you through Tpas’s simple, and respected “Steps to Success” process that you can adapt and grow to suit your own reviews.\r\n\r\n\t\t\tWorkshop 4 - Constructive Conversations for Scrutiny Success.\r\n\r\n\t\t\tWhether it's interviewing staff, gaining feedback from other tenants\/residents\/customers or chatting to each other, the conversations you have really are key to the success of your review, so why not join this workshop to see how you can improve and develop your conversation skills\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm - 1.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.30pm – 2.45pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tScrutiny Workshops\r\n\r\n\t\t\tWorkshop 5 - Scrutiny – it’s place in a new regulatory world.\r\n\r\n\t\t\tTenant\/Resident\/Customer Scrutiny has always been vital in ensuring good services and highlighting issues, but could it be even more essential in the years to come? With the biggest changes to Social Housing in years coming in the form of the Social Housing Regulation Bill, join Tpas Policy and Insight Manager Caritas Charles in an interactive session looking at how Scrutiny could hold the key to a greater tenants’ voice.\r\n\r\n\t\t\tWorkshop 6 - Top Tpas Tips for dealing with Scrutiny Challenges\r\n\r\n\t\t\tLike most things in life the path to Scrutiny Success rarely runs smoothly. This workshop covers some of the common challenges and issues when it comes to Scrutiny, but more importantly is offers practical solutions and tips. Meaning that you can navigate the challenges ahead with more confidence, and maybe even avoid them altogether.\r\n\r\n\t\t\tWorkshop 7 - Recruiting for Scrutiny\r\n\r\n\t\t\tFor all of us involved in Scrutiny, we know what an incredibly rewarding and interesting opportunity it is but how do we convince others? This insightful and innovative workshop looks at what works when it comes to recruiting scrutineers, and also shares with you some alternative approaches that you might want to use.\r\n\r\n\t\t\tWorkshop 8 - Show me the Evidence\r\n\r\n\t\t\tScrutiny needs good quality evidence. Without it, investigations and recommendations become rooted in opinions, and lack the rigour and robustness needed to make a real impact. This workshop will explore what we mean by evidence, why it matters, and the difference types of evidence gathering tools that Scrutiny can use.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.45pm – 3.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.15pm -4.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tScrutiny Showcase with Louise Holt and Dr Dave McKenna\r\n\r\n\t\t\tKnowing how others do Scrutiny, helps us to learn, improve and develop, so for our final session of the day, we invite Tenants\/Residents\/Customers and Staff on stage to share their Scrutiny tips, approaches and success stories. There’ll also be time for some audience participation too, designed to wrap up the Conference with a real feel- good vibe.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t4.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClose\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nWho should attend\r\n\r\nThis conference will provide a perfect opportunity for staff, residents, tenants, board members, councillors and anyone else with a passion for scrutiny to come together to learn, network and shape the future of tenant scrutiny in 2022 and beyond.\r\n\r\n\r\nAbout the Hotel\r\n\r\nThere is plenty of free parking at the hotel (You will need to validate your parking ticket on arrival). \r\n\r\nThe hotel is a 15-minute walk from Nottingham Train Station.  You can jump on the tram at the station and take 3 stops to Theatre Royal which is a couple of minute's walk from the hotel (cost £1).  There is also a taxi ramp at the train station.\r\n\r\nThe Crowne Plaza Nottingham has some fabulous leisure facilities for you to take advantage of, there is a pool, spa and gym!\r\n\r\n\r\nFurther information\r\n\r\nIf you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email lisa.holt@tpas.org.uk\r\n\r\nPlease note there are train strikes planned for Wednesday 5th October.  Please check your train companies websites to see if you are affected.  The hotel has a large free car park for our attendees to use. \r\n\r\nNormal terms and conditions apply if anyone needs to cancel their booking.", "start_date_time": "2022-10-05 09:00:00", "end_date_time": "2022-10-05 16:00:00", "location": "Nottingham Crowne Plaza, Wollaton St, Nottingham, Nottingham, Nottinghamshire, NG1 5RH", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2022-05-26 10:14:26", "event_modified_date": "2022-10-03 15:34:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/718" }, "event_417": { "event_id": 748, "name": "#ScrutinyWeek Supporting Scrutiny Staff Meet Up (Free)", "description": "Join us for our Supporting Scrutiny Staff meet up!\r\n\r\n\r\n\r\nFacilitated by @TpasLouise, this session is exclusively for staff members to come together to network, learn and share good practice around scrutiny\r\n\r\n\r\nHow do I join the event?\r\n\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2022-10-04 10:30:00", "end_date_time": "2022-10-04 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-08-30 14:09:14", "event_modified_date": "2022-08-30 14:09:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/748" }, "event_418": { "event_id": 747, "name": "#ScrutinyWeekTenant Scrutiny Club Live (Free)", "description": "Join us for our Tenant Scrutiny Club Live!\r\n\r\n\r\n\r\nCaritas Charles opens the hugely successful Tpas Scrutiny Club to Tpas tenant members and tenant non-members alike.\r\n\r\nSo why not grab the chance to join this meet up! Lively discussion and debate on all things scrutiny is a guarantee!\r\n\r\n\r\nHow do I join the event?\r\n\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2022-10-03 13:30:00", "end_date_time": "2022-10-03 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-08-30 14:02:33", "event_modified_date": "2022-08-30 14:04:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/747" }, "event_419": { "event_id": 746, "name": "#ScrutinyWeek Live Launch Event (Free)", "description": "Join us for our Live Launch event for our 3rd #Scrutinyweek!\r\n\r\nHear from Tpas chief executive, Jenny Osbourne, as she shares her thoughts on #ScrutinyWeek and highlights some of the great events and activities you can get involved in #ScrutinyWeek.\r\n\r\nThis event will be live streamed on YouTube.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2022-10-03 10:30:00", "end_date_time": "2022-10-03 10:45:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-08-30 13:55:01", "event_modified_date": "2022-08-30 14:20:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/746" }, "event_420": { "event_id": 725, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nOther Dates\r\n\r\n23 August 2022\r\n\r\n12 December 2022\r\n\r\n\r\nCosts\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-09-30 10:00:00", "end_date_time": "2022-09-30 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-22 15:18:06", "event_modified_date": "2022-08-30 14:15:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/725" }, "event_421": { "event_id": 726, "name": "Tpas Eastern Regional Member Event", "description": "Tpas Regional Events Are Back!\r\n\r\nWe’ve saved a seat for you!\r\n\r\n\r\nAfter a two year break, we are delighted to announce that our in person Regional Events are returning.\r\n\r\nFrom June through to September, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nSo, why not join us to learn, share and network on all things tenant engagement. We want our first events back to be a real celebration, so we are focussing on spotlighting positive, successful and effective engagement.\r\n\r\nSo please come with examples from your organisation of the good stuff you are doing, so we can share it both in the session and later across the Housing Sector.\r\n\r\nThe agenda for the event is below\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am – 10.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and overview of session\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40am – 11.00am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tThe Tpas Take – Member News and Roundup of what’s happening nationally \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00am - 11.30am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngagement Interview Spot – Our host landlord organisation gives you an unique insight into one of their successful engagement practices\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHavebury Housing Partnership\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30am - 12.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRoundtable discussion and Questions for Tpas and Landlord from the Floor \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm -12.45pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm - 1.30pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRoundtable Good Stuff Share Session\r\n\r\n\t\t\tThinking about the engagement activities you are involved in, what is something practical no matter how small that your organisation does well.\r\n\r\n\t\t\tList on flip chart paper\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.30pm - 2.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFeedback, questions and Close \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member Havebury Housing Partnership, a big thank you to them for their hospitality.\r\n\r\n\r\nRunning these events\r\n\r\nAs these are our first in-person member events for over 2 years, we are not sure what the demand will be like.  The event will only take place in person if we get a minimum of 30 attendees.  If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\n\r\nIf you need any further information, please contact Lisa Holt on lisa.holt@tpas.org.uk\r\n\r\n \r\n\r\n ", "start_date_time": "2022-09-28 10:30:00", "end_date_time": "2022-09-28 14:00:00", "location": "Moreton Hall Community Association & Club, Symonds Road, Bury St Edmunds, Suffolk, IP32 7EE", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2022-06-23 07:34:07", "event_modified_date": "2022-06-23 07:34:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/726" }, "event_422": { "event_id": 689, "name": "Delivering Scrutiny Digitally", "description": "We’ve all had to up our digital game over the past year and, while this has presented us with new challenges, it’s also provided great opportunities, particular in the area of scrutiny.\r\n\r\n\r\nFurther Details\r\n\r\nThis course will explore the many tools and techniques available to help you to scrutinise effectively in this ‘virtual’ world and looks at ways you can also use this to your advantage and engage with a wider range of people.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nAn extremely interesting and well presented course, the time just flew by. It has revitalised my enthusiasm for scrutiny, this was by far the most inspirational scrutiny course I have attended in the last two years. Thankyou for the opportunity to attend.\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-09-28 10:00:00", "end_date_time": "2022-09-28 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 15:45:31", "event_modified_date": "2022-06-15 14:57:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/689" }, "event_423": { "event_id": 724, "name": "Digital Engagement Using Mailchimp (Free for Tpas Members)", "description": "We check our personal email more than 10 times a day. Once you have someone's email address you can communicate to them forever (as long as they want to hear from you).\r\n\r\n\r\nUse smart marketing emails with Mailchimp to manage your newsletters, event launches, big announcements, surveys and more.\r\n\r\n\r\nOn this workshop you will learn:\r\n\r\n\r\n\tHow to create a list based on their interests or interaction with you or your group\r\n\tDiscuss what makes a good email\r\n\tEmplore the ready made templates\r\n\tExploit the featuers built into Mailchimp\r\n\r\n\r\n\r\nBefore attending the session you will need to set up a free account with Mailchimp.  You can do this by following this link.\r\n\r\n ", "start_date_time": "2022-09-27 10:00:00", "end_date_time": "2022-09-27 12:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-22 15:16:03", "event_modified_date": "2022-08-25 09:43:25", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/724" }, "event_424": { "event_id": 715, "name": "Tpas North West Regional Member Event", "description": "Tpas Regional Events Are Back!\r\n\r\nWe’ve saved a seat for you!\r\n\r\n\r\nAfter a two year break, we are delighted to announce that our in person Regional Events are returning.\r\n\r\nFrom June through to September, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nSo, why not join us to learn, share and network on all things tenant engagement. We want our first events back to be a real celebration, so we are focussing on spotlighting positive, successful and effective engagement.\r\n\r\nSo please come with examples from your organisation of the good stuff you are doing, so we can share it both in the session and later across the Housing Sector.\r\n\r\nThe agenda for the event is below\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am – 10.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and overview of session\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40am – 11.00am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tThe Tpas Take – Member News and Roundup of what’s happening nationally \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00am - 11.30am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngagement Interview Spot – Our host landlord organisation gives you an unique insight into one of their successful engagement practices\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tStockport Homes\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30am - 12.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRoundtable discussion and Questions for Tpas and Landlord from the Floor \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm -12.45pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm - 1.30pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRoundtable Good Stuff Share Session\r\n\r\n\t\t\tThinking about the engagement activities you are involved in, what is something practical no matter how small that your organisation does well.\r\n\r\n\t\t\tList on flip chart paper\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.30pm - 2.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFeedback, questions and Close \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member Stockport Homes, a big thank you to them for their hospitality.\r\n\r\n\r\nRunning these events\r\n\r\nAs these are our first in-person member events for over 2 years, we are not sure what the demand will be like.  The event will only take place in person if we get a minimum of 30 attendees.  If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\n\r\nIf you need any further information, please contact Lisa Holt on lisa.holt@tpas.org.uk\r\n\r\n \r\n\r\n ", "start_date_time": "2022-09-23 10:30:00", "end_date_time": "2022-09-23 14:00:00", "location": "Cornerstone Stockport Homes, 2 Edward Street, Stockport, Cheshire, SK1 3NQ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2022-05-09 14:13:37", "event_modified_date": "2022-06-23 07:34:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/715" }, "event_425": { "event_id": 739, "name": "Tpas Tech Tour (Free)", "description": "Join us on this 30 minute live webinar as we show you how to make the most of the members area of the Tpas website and explore our exclusive member networking platform, Tpas connect.\r\n\r\nSession Description\r\n\r\nJoin Lisa from our membership team who will talk through how you can access our online members area, set up additional member accounts and network with your fellow Tpas members.\r\n\r\nThis session will be useful for all staff and tenants to learn all about some of the key Tpas membership benefits.\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tHow to access our Networking groups\r\n\tWhat resources you can find in the online resource hub 4. Learn more about webinars and virtual events\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us!", "start_date_time": "2022-09-20 14:00:00", "end_date_time": "2022-09-20 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-07-12 06:47:35", "event_modified_date": "2022-07-12 06:48:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/739" }, "event_426": { "event_id": 719, "name": "Planning a Community Event", "description": "To develop your skills and confidence in planning and managing a successful community event.\r\n\r\n\r\nBy the end of the course you will be able to:\r\n\r\n\r\n\tDefine the propose(s) of your event planning\r\n\tUse a checklist to ensure all key tasks and responsibilities are covered in the planning process\r\n\tDescribe how you will assess the risks involved in running an event \r\n\r\n\r\n\r\nCost\r\n\r\nPLEASE NOTE: The cost of the training is PLUS VAT.\r\n\r\n\r\nYour Trainer\r\n\r\nSamantha Goodwin – Tpas Associate\r\n\r\nSamantha Goodwin is our proposed Trainer for this project. Sam has worked as a freelance consultant and trainer since 2005. She is also a former Regional Manager for Tpas England. Sam has worked as a housing practitioner for over 30 years and became a Tpas associate in 1999 and a Savills associate in 2012. Sam is one of Tpas’s key Associates and is in high demand for her expertise in recruiting, mentoring\/supporting and training groups, she is also an inspiring trainer with numerous repeat clients. \r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-09-12 10:00:00", "end_date_time": "2022-09-12 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-22 08:30:07", "event_modified_date": "2022-06-22 08:37:33", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/719" }, "event_427": { "event_id": 720, "name": "Resident Engagement & Building Safety", "description": "A unique course to ensure you put residents at the heart of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of building safety, this unique training course examines existing good practice, the latest thinking and hoe this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on multi storey blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nExcellent course, well delivered by Michael with plenty of discussion. Thank you\r\n\r\n\r\n\r\nOther Dates\r\n\r\n15 November 2022\r\n\r\n\r\nCost\r\n\r\nPLEASE NOTE: The cost of the training is PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2022-09-08 10:00:00", "end_date_time": "2022-09-08 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-22 08:36:26", "event_modified_date": "2022-06-22 08:36:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/720" }, "event_428": { "event_id": 710, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 7th September 2022, 6pm - 8pm\r\n\r\nAGENDA\r\n\r\nTBC\r\n\r\nThe session will be facilitated by Caritas Charles, Tpas Associate and supported by Louise Holt and Lisa Holt from Tpas.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nTBC\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2022-09-07 18:00:00", "end_date_time": "2022-09-07 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-05-04 07:37:53", "event_modified_date": "2022-09-15 08:24:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/710" }, "event_429": { "event_id": 690, "name": "Engagement & GDPR", "description": "Practical and non-technical, this training session tells you what you need to know about the General Data Protection Regulations.\r\n\r\n\r\nAim:\r\n\r\n\r\n\t\r\n\tThis training will be useful for tenants who need a general understanding of data protection\r\n\t\r\n\r\n\r\n\r\nObjectives:\r\n\r\nBy the end of the day, you will:\r\n\r\n\r\n\t\r\n\tKnow what the law says and the consequences of breaking the law\r\n\t\r\n\t\r\n\tAppreciate who and what is covered by data protection rules\r\n\t\r\n\t\r\n\tBe aware of Harlow’s policy on data protection\r\n\t\r\n\t\r\n\tUnderstand the responsibilities residents have in maintaining confidentiality e.g. when hearing about cases or reviewing complaints\r\n\t\r\n\t\r\n\tRecognise when, and for what purposes, staff \/ tenant information may be used\r\n\t\r\n\t\r\n\tIdentify appropriate steps to help keep personal information secure\r\n\t\r\n\t\r\n\tKnow what to do in the event of a data protection breach\r\n\t\r\n\r\n\r\n\r\nContent\r\n\r\nDuring this training we will look at:\r\n\r\n\r\n\t\r\n\tWho is responsible for what, including community groups and residents\r\n\t\r\n\t\r\n\tPasswords\r\n\t\r\n\t\r\n\tComputers\r\n\t\r\n\t\r\n\tCCTV\r\n\t\r\n\t\r\n\tPhotographs\r\n\t\r\n\t\r\n\tConfidential papers\r\n\t\r\n\t\r\n\tWhat to do when things go wrong\r\n\t\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-09-06 10:00:00", "end_date_time": "2022-09-06 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 15:48:43", "event_modified_date": "2022-06-15 15:07:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/690" }, "event_430": { "event_id": 741, "name": "Dealing with Difficult Situation\/Resolving Conflict", "description": "How to manage difficult situations, using conflict as a positive tool. \r\n\r\n\r\nFurther details\r\n\r\nThis course is for you if you want to know how to resolve conflict both on a personal level and conflict that exists in the wider community.\r\n\r\nYou will focus on developing skills such as assertiveness to help you manage situations where you are faced with conflict. You will also learn how to help others in your community by increasing your understanding and skills about mediation and also how you cam make use of outside help.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tExplort the concept of conflict\r\n\tUnderstand why conflict occurs\r\n\tLook at the basics of group relations and see why conflict may arise in groups\r\n\tIdentify the intervention techniques that are available to resolve conflict, both on a personal and wider community level\r\n\tUnderstand how being assertive can help you\r\n\tExplore ways of negotiating\r\n\tUnderstand the role mediation can play\r\n\tIdentify ways to make use of a mediation service\r\n\tDevise an action plan to help you resolve conflict you may be experiencing\r\n\r\n\r\n\r\nAudience\r\n\r\nAnyone who wants to know why conflict occurs and practice the skills that may help you resolve difficult situations.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-09-02 10:00:00", "end_date_time": "2022-09-02 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-07-12 09:51:47", "event_modified_date": "2022-07-12 09:51:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/741" }, "event_431": { "event_id": 736, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2022-08-24 11:00:00", "end_date_time": "2022-08-24 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-06-23 13:48:39", "event_modified_date": "2022-06-23 13:48:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/736" }, "event_432": { "event_id": 722, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nOther Dates\r\n\r\n30 September 2022\r\n\r\n12 December 2022\r\n\r\n\r\nCosts\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-08-23 10:00:00", "end_date_time": "2022-08-23 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-22 08:42:52", "event_modified_date": "2022-06-22 08:42:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/722" }, "event_433": { "event_id": 721, "name": "Getting Microsoft 365 (and Teams) to Work for You (Free for Tpas Members)", "description": "We've all now had to adjust to holding most, if not all, of our meetings online and many organisations have bought Microsoft 365, which means Teams is becoming the main option for lots of us when we try and get together in our virtual world.\r\n\r\n\r\nBut, while Teams is very much a space to have those digital meetings, we are only scratching the surface of what Microsoft 365 can offer to us all to ensure our engagement activities are as inclusive and effective as possible.\r\n\r\nThis course aims to open your eyes to the opportunities 365 offers, particularly focussing on how it can help us to communicate and collaborate (in and out of meetings) and the ways it can help break down the barriers for residents and staff to take part.\r\n\r\n\r\n\r\n\r\n\r\nWhat you can expect to learn\r\n\r\n\r\n\tThe ways that Teams can be used in and out of meetings to help groups and panels to communicate effectively\r\n\tThe best of the more than 600 apps that can be used with Teams to share information, discuss and agree items plus get work done in a collaborative way, without needing to meet or even speak!\r\n\tFeatures available to make activities as inclusive as possible\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who want to get the best outcomes for engagement in our virtual world.\r\n\r\n\r\nOther Dates\r\n\r\n8 November 2022\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2022-08-16 10:00:00", "end_date_time": "2022-08-16 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-06-22 08:40:45", "event_modified_date": "2022-06-22 08:40:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/721" }, "event_434": { "event_id": 706, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on: \r\n\r\nWednesday 20th July 2022, 11am - 1pm.\r\n\r\nAGENDA\r\n\r\nThe topic for the session is Working in a political environment\r\n\r\nThis interactive meetup will give participants a chance to network, hear what others are doing and find new things to try.\r\n\r\nFollowing two rounds of nine-minute networking, we will use surveys and then a new activity called ‘walkabout’ to explore questions and experiences around working in a political environment and with councillors.\r\n\r\nWe’ll collect useful ideas throughout the session and share them in a feedback report packed full of ideas and inspiration!\r\n\r\nThe session will be led by Dave McKenna, Tpas Associate.\r\n\r\n\r\nYou can read the report from our most recent session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n19th October 2022, 11am - 1pm\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2022-07-20 11:00:00", "end_date_time": "2022-07-20 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-03-30 15:09:32", "event_modified_date": "2022-07-12 10:56:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/706" }, "event_435": { "event_id": 713, "name": "Tpas North East Regional Member Event", "description": "Tpas Regional Events Are Back!\r\n\r\nWe’ve saved a seat for you!\r\n\r\n\r\nAfter a two year break, we are delighted to announce that our in person Regional Events are returning.\r\n\r\nFrom June through to September, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nSo, why not join us to learn, share and network on all things tenant engagement. We want our first events back to be a real celebration, so we are focussing on spotlighting positive, successful and effective engagement.\r\n\r\nSo please come with examples from your organisation of the good stuff you are doing, so we can share it both in the session and later across the Housing Sector.\r\n\r\nThe agenda for the event is below\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am – 10.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and overview of session\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40am – 11.00am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tThe Tpas Take – Member News and Roundup of what’s happening nationally \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00am - 11.30am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngagement Interview Spot – Our host landlord organisation gives you an unique insight into one of their successful engagement practices\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHull City Council\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30am - 12.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRoundtable discussion and Questions for Tpas and Landlord from the Floor \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm -12.45pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm - 1.30pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRoundtable Good Stuff Share Session\r\n\r\n\t\t\tThinking about the engagement activities you are involved in, what is something practical no matter how small that your organisation does well.\r\n\r\n\t\t\tList on flip chart paper\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.30pm - 2.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFeedback, questions and Close \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n \r\n\r\nHost\r\n\r\nThis event is being hosted by our member Hull City Council, a big thank you to them for their hospitality.\r\n\r\n\r\nRunning these events\r\n\r\nAs these are our first in-person member events for over 2 years, we are not sure what the demand will be like.  The event will only take place in person if we get a minimum of 30 attendees.  If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\n\r\nIf you need any further information, please contact Lisa Holt on lisa.holt@tpas.org.uk\r\n\r\n \r\n\r\n ", "start_date_time": "2022-07-14 10:30:00", "end_date_time": "2022-07-14 14:00:00", "location": "Hull Guild Hall, Lowgate, Hull, Humberside, HU1 2AA", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2022-05-04 15:23:06", "event_modified_date": "2022-06-23 07:35:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/713" }, "event_436": { "event_id": 714, "name": "End Furniture Poverty - How to support tenants with furniture provision. (Free)", "description": "End Furniture Poverty are an organisation who work to raise awareness of the issue of furniture poverty.\r\n\r\nTheir aim is to improve the understanding of the consequences and the reality of living in furniture poverty and to develop potential evidence-based solutions to ensure that everyone has access to the essential furniture items that they need to lead a secure life.\r\n\r\nAbout the session\r\n\r\nJoin us for this session that will briefly outline the extent and impact of furniture poverty and explore practical solutions to help you to support your tenants with furniture provision, with a focus on furnished tenancies.\r\n\r\nIt will include information on how to create a new furnished tenancy scheme, looking at the challenges and opportunities, as well as the benefits for both tenant and landlord.\r\n\r\nWe will also examine the range of grant giving charities and furniture reuse charities who may be able to support your tenants with furniture and white goods and provide guidance on how to reuse furniture and flooring left in properties. T\r\n\r\nThis one hour webinar will be delivered by Claire Donovan, Head of Policy Research & Campaigns\r\n\r\nOther Information\r\n\r\nWe held an introduction webinar to End Furniture Poverty and their work earlier this year – you can catch up with this webinar by downloading the link here \r\n\r\nFor further information on End Furniture Poverty, visit their website\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk", "start_date_time": "2022-07-13 11:00:00", "end_date_time": "2022-07-13 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-05-09 10:29:08", "event_modified_date": "2022-05-09 10:31:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/714" }, "event_437": { "event_id": 709, "name": "Tpas Tech Tour (Free)", "description": "Join us on this 30 minute live webinar as we show you how to make the most of the members area of the Tpas website and explore our exclusive member networking platform, Tpas connect.\r\n\r\nSession Description\r\n\r\nJoin Lisa from our membership team who will talk through how you can access our online members area, set up additional member accounts and network with your fellow Tpas members.\r\n\r\nThis session will be useful for all staff and tenants to learn all about some of the key Tpas membership benefits.\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tHow to access our Networking groups\r\n\tWhat resources you can find in the online resource hub 4. Learn more about webinars and virtual events\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us!", "start_date_time": "2022-07-12 11:00:00", "end_date_time": "2022-07-12 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-05-04 07:33:54", "event_modified_date": "2022-05-04 07:33:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/709" }, "event_438": { "event_id": 687, "name": "Dealing with Difficult Situation\/Resolving Conflict", "description": "How to manage difficult situations, using conflict as a positive tool. \r\n\r\n\r\nFurther details\r\n\r\nThis course is for you if you want to know how to resolve conflict both on a personal level and conflict that exists in the wider community.\r\n\r\nYou will focus on developing skills such as assertiveness to help you manage situations where you are faced with conflict. You will also learn how to help others in your community by increasing your understanding and skills about mediation and also how you cam make use of outside help.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tExplort the concept of conflict\r\n\tUnderstand why conflict occurs\r\n\tLook at the basics of group relations and see why conflict may arise in groups\r\n\tIdentify the intervention techniques that are available to resolve conflict, both on a personal and wider community level\r\n\tUnderstand how being assertive can help you\r\n\tExplore ways of negotiating\r\n\tUnderstand the role mediation can play\r\n\tIdentify ways to make use of a mediation service\r\n\tDevise an action plan to help you resolve conflict you may be experiencing\r\n\r\n\r\n\r\nAudience\r\n\r\nAnyone who wants to know why conflict occurs and practice the skills that may help you resolve difficult situations.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-07-11 10:00:00", "end_date_time": "2022-07-11 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 15:32:24", "event_modified_date": "2022-05-17 09:32:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/687" }, "event_439": { "event_id": 685, "name": "Digital Engagement & Social Media", "description": "Find out how to use social media and digital technology to get your point heard and influence others.\r\n\r\n\r\nFurther Details\r\n\r\nThis workshop is ideal for people who are new to the world of tablets and Twitter, androids and Instagram, and want to understand how they can communicate effectively using Information Technology. It is also designed for people who have got the hang of social media and their mobile phone’s potential, and who want to use those tools to influence other people.\r\n\r\n\r\nAudience\r\n\r\nA great course to help you find out how get your voice heard with their landlord, on local and national issues and who want to instigate change locally in the community.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tExplore the scope of digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tFind out how to work collaboratively online\r\n\tConsider how best to communicate with your landlord using information technology\r\n\tExamine practical examples of how digital technology and social media is currently used in resident engagement\r\n\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will feel inspired, enthusiastic and confident and ready to use new technology to help you get your voice heard.\r\n\r\n\r\n \r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say\r\n\r\n\r\n‘The digital engagement training was great, it has gave me confidence I didn’t have using my tablet. Everyone was able to learn different things of one another, which worked really well. I’m so glad I decided to come onto the course’\r\n", "start_date_time": "2022-07-04 10:00:00", "end_date_time": "2022-07-04 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 15:17:57", "event_modified_date": "2022-04-21 11:09:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/685" }, "event_440": { "event_id": 667, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nOther Dates\r\n\r\n25 January 2022\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-06-28 10:00:00", "end_date_time": "2022-06-28 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-21 16:15:58", "event_modified_date": "2021-12-21 16:15:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/667" }, "event_441": { "event_id": 716, "name": "Tpas South West Regional Member Event", "description": "Tpas Regional Events Are Back!\r\n\r\nWe’ve saved a seat for you!\r\n\r\n\r\n******************************************************************************\r\n\r\nUnfortunately, but due to very low numbers, we will not be able to hold the event in person – we will instead hold it virtually from 11am – 12.30pm.  We are really disappointed to do this as we were really looking forward to see you again.\r\n\r\n**************************************************************************\r\n\r\nAfter a two year break, we are delighted to announce that our in person Regional Events are returning.\r\n\r\nFrom June through to September, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nSo, why not join us to learn, share and network on all things tenant engagement. We want our first events back to be a real celebration, so we are focussing on spotlighting positive, successful and effective engagement.\r\n\r\nSo please come with examples from your organisation of the good stuff you are doing, so we can share it both in the session and later across the Housing Sector.\r\n\r\nThe agenda for the event is below\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00am -11.30am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, introductions and Tpas update \r\n\r\n\t\t\tQ&A\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tCaritas Charles, Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30am - 12.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPresentation from our host\r\n\r\n\t\t\tPlymouth Community Homes\r\n\r\n\t\t\tQ&A\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJoanne Steel\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm - 12.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak out rooms to discuss engagement issues\r\n\r\n\t\t\tFeedback and close \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEveryone\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nHost\r\n\r\nThis event is being hosted by our member Plymouth Community Homes, a big thank you to them for their hospitality.\r\n\r\n\r\nRunning these events\r\n\r\nAs these are our first in-person member events for over 2 years, we are not sure what the demand will be like.  The event will only take place in person if we get a minimum of 30 attendees.  If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\n\r\nIf you need any further information, please contact Lisa Holt on lisa.holt@tpas.org.uk\r\n\r\n \r\n\r\n ", "start_date_time": "2022-06-22 11:00:00", "end_date_time": "2022-06-22 12:30:00", "location": "Virtual, Virtual, Virtual, Virtual, Virtual", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2022-05-10 14:21:02", "event_modified_date": "2022-06-20 13:29:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/716" }, "event_442": { "event_id": 712, "name": "Digital Engagement Using Canva (Free for Tpas Members)", "description": "Up your game with promoting your community activities with a free and accessible design platorm.\r\n\r\n\r\nIf you want to put together great looking social media posts, flyers and posters then this introductory workshop is for you.\r\n\r\n\r\nOn this workhops you will learn:\r\n\r\n\r\n\tHow to create a template suitable for your group or goal\r\n\tHow to adapt the design to your different situations\r\n\tWhat challenges to look out for - photo licence\/accessibility\r\n\tHints and tricks for using the platform\r\n\r\n\r\n\r\nBefore attending this workshop you will need to set up a free Canva account. You can do this via this link.", "start_date_time": "2022-06-16 10:00:00", "end_date_time": "2022-06-16 12:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-05-04 11:46:21", "event_modified_date": "2022-06-09 15:11:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/712" }, "event_443": { "event_id": 717, "name": "Tpas Midlands Regional Member Event", "description": "Tpas Regional Events Are Back!\r\n\r\nWe’ve saved a seat for you!\r\n\r\n\r\nAfter a two year break, we are delighted to announce that our in person Regional Events are returning.\r\n\r\nFrom June through to September, we will be visiting all six of our regions, and we have saved a seat for you.\r\n\r\nSo, why not join us to learn, share and network on all things tenant engagement. We want our first events back to be a real celebration, so we are focussing on spotlighting positive, successful and effective engagement.\r\n\r\nSo please come with examples from your organisation of the good stuff you are doing, so we can share it both in the session and later across the Housing Sector.\r\n\r\nThe agenda for the event is below\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30am – 10.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions, and overview of session\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40am – 11.00am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tThe Tpas Take – Member News and Roundup of what’s happening nationally \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\t Tpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00am - 11.30am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngagement Interview Spot – Our host landlord organisation gives you an unique insight into one of their successful engagement practices\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSolihill Community Housing\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30am - 12.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRoundtable discussion and Questions for Tpas and Landlord from the Floor \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00pm -12.45pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm - 1.30pm  \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRoundtable Good Stuff Share Session\r\n\r\n\t\t\tThinking about the engagement activities you are involved in, what is something practical no matter how small that your organisation does well.\r\n\r\n\t\t\tList on flip chart paper\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.30pm - 2.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tFeedback, questions and Close \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n \r\n\r\nHost\r\n\r\nThis event is being hosted by our member Solihull Community Housing,  a big thank you to them for their hospitality.\r\n\r\n\r\nRunning these events\r\n\r\nAs these are our first in-person member events for over 2 years, we are not sure what the demand will be like.  The event will only take place in person if we get a minimum of 30 attendees.  If this threshold is not reached, the event will be switched to a virtual meet up.\r\n\r\n\r\nIf you need any further information, please contact Lisa Holt on lisa.holt@tpas.org.uk\r\n\r\n \r\n\r\n ", "start_date_time": "2022-06-15 10:00:00", "end_date_time": "2022-06-15 14:00:00", "location": "Endeavour House, Meriden Drive, Birmingham, West Midlands, B37 6BX", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2022-05-11 12:59:39", "event_modified_date": "2022-05-23 10:37:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/717" }, "event_444": { "event_id": 704, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2022-06-14 10:30:00", "end_date_time": "2022-06-14 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-03-29 14:28:22", "event_modified_date": "2022-03-29 14:28:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/704" }, "event_445": { "event_id": 688, "name": "Procurement & The Role of Customers", "description": "Social landlord spend money on goods and services that are ultimately used by their customers.\r\n\r\n\r\nFurther details\r\n\r\nPoor procurement leads to dissatisfied customers and a waste of resources. This course aims to support housing customers and staff to identify ways in which to involve customers in the procurement process - particularly the goods and services that impart customers lives.\r\n\r\n\r\nDelivery Mechanism\r\n\r\nThe training will be consist of 2 sessions delivered over 2 dates. Delegates must attend both dates to complete the course.\r\n\r\n\r\nLearning Objectives\r\n\r\nSession 1\r\n\r\n\r\n\tExplore the procurement process in order to identify how customers can effectively influence the process\r\n\tConsider the legal and regulatory issues, including value for money, around procurement\r\n\tConsider how you can find out what tenants and the organisation want and need from the procurement process\r\n\r\n\r\nSession 2\r\n\r\n\r\n\tExplore when and how customers can be involved in procuement\r\n\tConsider how the devierse needs of customers can be included as part of the procurement process\r\n\tIdentify how the involvement process and the procurement process can work together\r\n\tConsider the role of customers in contract monitoring and review of contracts\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThis is a well paced course with time for input. Trainer made sure everyone was involved and took part.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-06-07 10:00:00", "end_date_time": "2022-06-08 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 15:39:09", "event_modified_date": "2022-05-05 15:10:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/688" }, "event_446": { "event_id": 680, "name": "Resident Engagement & Building Safety", "description": "A unique course to ensure you put residents at the heard of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heard of building safety, this unique training course examines existing good practice, the latest thinking and hoe this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on multi storey blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nExcellent course, well delivered by Michael with plenty of discussion. Thank you\r\n\r\n\r\n\r\nOther Dates\r\n\r\n22 March 2022\r\n\r\n\r\nCost\r\n\r\nPLEASE NOTE: The cost of the training is PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2022-05-24 10:00:00", "end_date_time": "2022-05-24 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 14:40:17", "event_modified_date": "2021-12-22 14:59:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/680" }, "event_447": { "event_id": 695, "name": "Complaints Masterclass for Engaged Residents", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nThis series aims to train and equip residents to be able to play an effective role in the dispute resolution process and to enable them to understand good practice and approaches in complaint handling.\r\n\r\n\r\n ", "start_date_time": "2022-05-24 10:00:00", "end_date_time": "2022-05-24 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-02-04 14:39:38", "event_modified_date": "2022-03-17 16:05:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/695" }, "event_448": { "event_id": 703, "name": "Tpas Tech Tour (Free)", "description": "Join us on this 30 minute live webinar as we show you how to make the most of the members area of the Tpas website and explore our exclusive member networking platform, Tpas connect.\r\n\r\nSession Description\r\n\r\nJoin Lisa from our membership team who will talk through how you can access our online members area, set up additional member accounts and network with your fellow Tpas members.\r\n\r\nThis session will be useful for all staff and tenants to learn all about some of the key Tpas membership benefits.\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tHow to access our Networking groups\r\n\tWhat resources you can find in the online resource hub 4. Learn more about webinars and virtual events\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us!", "start_date_time": "2022-05-19 11:00:00", "end_date_time": "2022-05-19 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-03-17 08:02:19", "event_modified_date": "2022-03-17 08:03:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/703" }, "event_449": { "event_id": 700, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on:\r\n\r\nWednesday 18th May 2022, 6pm - 8pm\r\n\r\nAGENDA\r\n\r\nCarol- Anne Lloyd, a staff member from Homesplus will join us with some of the tenants who are involved in their scrutiny work to talk about their very different take on scrutiny.\r\n\r\nThe second half will be as requested by members - an open house session where we will split into smaller groups and share experiences, seek advice and discuss the latest developments in the world of scrutiny.\r\n\r\nIf you have ideas for topics to cover, please email lisa.holt@tpas.org.uk\r\n\r\nThe session will be facilitated by Caritas Charles, Tpas Associate and supported by Louise Holt and Lisa Holt from Tpas.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n7th September, 6-8pm\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2022-05-18 18:00:00", "end_date_time": "2022-05-18 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-02-23 18:15:35", "event_modified_date": "2022-05-12 09:28:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/700" }, "event_450": { "event_id": 699, "name": "Webinar: The Housing Ombudsman Complaint Handling Code (Free for members)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nThese webinars will discuss the changes made to the Complaint Handling Code following a review and the publication of a revised version. They will also provide the opportunity for delegates to ask questions. \r\n\r\n\r\n ", "start_date_time": "2022-05-18 11:00:00", "end_date_time": "2022-05-18 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-02-14 09:36:38", "event_modified_date": "2022-02-23 15:30:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/699" }, "event_451": { "event_id": 682, "name": "Using Behavioural Insights to Increase Involvement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging involvement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their involvement.\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of involved tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share findings from Tpas Trailblazer Project: 'The Engagement Maximiser'.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into being involved with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nOther Dates\r\n\r\n30 & 31 March 2022\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\n?Cancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-05-17 10:00:00", "end_date_time": "2022-05-18 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 14:49:39", "event_modified_date": "2021-12-22 14:49:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/682" }, "event_452": { "event_id": 705, "name": "Webinar: Tpas National Engagement Standards - What are they and why do they matter? (Free)", "description": "The Tpas National Engagement Standards are the result of weeks of research, refined over six years and three editions, tested by hundreds of landlords and tenants together. They are available for free across the housing sector.\r\n\r\nIn this webinar we will take you through the 2021 amendments and show how the subtle changes have been designed to make a big impact. We will also show how meeting the Tpas Standards can build confidence and provide assurance that your Landlord is meeting the expectation of the Regulator of Social Housing.\r\n\r\nOutcomes:\r\n\r\n\r\n\tFamiliarise yourself with the new standards and the rationale behind the changes\r\n\tUnderstand how the Tpas Engagement Standards relate to the wider sector engagement expectations\r\n\tUnderstand how you can use the Tpas Engagement Standards effectively in your organisation\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nFurther reading\r\n\r\nFor further information about the Standards click here\r\n\r\nTo download the Tpas National Engagement Standards click here", "start_date_time": "2022-05-10 10:00:00", "end_date_time": "2022-05-10 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-03-30 15:04:36", "event_modified_date": "2022-03-30 15:04:37", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/705" }, "event_453": { "event_id": 697, "name": "Housing Ombudsman Damp and Mould Webinar", "description": "We have teamed up with the Housing Ombudsman again to run a series of webinars focused on their Spotlight report on damp and mould, making recommendations and sharing best practice to help landlords develop their services.\r\n\r\n\r\nThis webinar will be hosted by Dave Simmons and John Goodwin from the Housing Ombudsman and is aimed at training and equipping landlords to understand good practice and approaches in handling damp and mould issues.\r\n\r\n\r\nOther Dates\r\n\r\n29 April 2022", "start_date_time": "2022-04-29 10:00:00", "end_date_time": "2022-04-29 11:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-02-04 14:50:04", "event_modified_date": "2022-02-04 14:50:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/697" }, "event_454": { "event_id": 698, "name": "Webinar: The Housing Ombudsman Complaint Handling Code (Free for members)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nThese webinars will discuss the changes made to the Complaint Handling Code following a review and the publication of a revised version. They will also provide the opportunity for delegates to ask questions.\r\n\r\n\r\n ", "start_date_time": "2022-04-28 14:00:00", "end_date_time": "2022-04-28 15:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-02-14 09:35:34", "event_modified_date": "2022-02-23 15:31:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/698" }, "event_455": { "event_id": 692, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on: \r\n\r\nWednesday 27th April 2022, 11am - 1pm.\r\n\r\nAGENDA\r\n\r\n'How to involve customers effectively in governance'\r\n\r\nThis meet up will focus on all the ways that tenants might be involved in council and ALMO governance, in other words, the strategy, policy and decision making processes of the landlord.\r\n\r\nTenants might be involved as ALMO board members, as tenant scrutineers, by working with cabinet members, with council scrutiny committees or through resident associations, to name just a few.\r\n\r\nHow can tenants best be supported?\r\n\r\nWhat’s the best way to recruit people?\r\n\r\nHow do we link up existing structures to the wider policy and decision making of the organisation?\r\n\r\nThis interactive meetup will give participants a chance to network, hear what others are doing and find new things to try.\r\n\r\nWe will have two rounds of nine-minute networking, a conversation cafe and an open space to talk about anything you want, well, more or less anything you want.\r\n\r\nWe’ll collect useful ideas throughout the session and share them in a feedback report packed full of ideas and inspiration!\r\n\r\n\r\nYou can read the report from our most recent session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n20th July 2022 11am - 1pm\r\n\r\n19th October 2022, 11am - 1pm\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2022-04-27 11:00:00", "end_date_time": "2022-04-27 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-01-26 12:40:18", "event_modified_date": "2022-03-31 11:16:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/692" }, "event_456": { "event_id": 694, "name": "End Furniture Poverty\u2019 - how can you get involved? (Free webinar)", "description": "Join us for this one hour webinar to introduce you to ‘End Furniture Poverty’ their campaigning work, the issue of Furniture Poverty, what support is out there and what we can all do to help increase that support.\r\n\r\nWhat the webinar will cover\r\n\r\nIn the session you’ll hear all about End Furniture Poverty - who they are and what they do.\r\n\r\nLearn what Furniture Poverty is, what the broad solutions are to Furniture Poverty with a focus on furnished tenancies, and how to access essential furniture items.\r\n\r\nClaire will also be asking if anyone is interested in helping further and would like to get involved with their research with a view to setting up a round table discussion on the provision of furniture in social housing.\r\n\r\nAbout End Furniture Poverty\r\n\r\nEnd Furniture Poverty is the campaigning arm of FRC Group, a group of charities and social businesses.\r\n\r\nTheir role is to raise awareness of the issue of furniture poverty, to carry out research into possible solutions, and campaign for change to help people to access the essential furniture items they need to lead a safe and secure life.\r\n\r\nEnd Furniture Poverty work with local authorities and housing associations across the UK, encouraging them to provide adequately funded local welfare assistance schemes and furnished tenancy programmes, promoting the use of preloved furniture where we can to help their budgets to stretch further. They also provide advice and guidance to help people find essential furniture items.\r\n\r\n\r\nThis one hour webinar will be delivered by Claire Donovan, Head of Policy Research & Campaigns\r\n\r\nFor further information on End Furniture Poverty, visit their website\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.", "start_date_time": "2022-04-26 11:00:00", "end_date_time": "2022-04-26 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-02-02 09:03:46", "event_modified_date": "2022-02-02 09:03:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/694" }, "event_457": { "event_id": 673, "name": "Getting Microsoft 365 (and Teams) to Work for You", "description": "We've all now had to adjust to holding most, if not all, of our meetings online and many organisations have bought Microsoft 365, which means Teams is becoming the main option for lots of us when we try and get together in our virtual world.\r\n\r\n\r\nBut, while Teams is very much a space to have those digital meetings, we are only scratching the surface of what Microsoft 365 can offer to us all to ensure our engagement activities are as inclusive and effective as possible.\r\n\r\nThis course aims to open your eyes to the opportunities 365 offers, particularly focussing on how it can help us to communicate and collaborate (in and out of meetings) and the ways it can help break down the barriers for residents and staff to take part.\r\n\r\n\r\n\r\n\r\n\r\nWhat you can expect to learn\r\n\r\n\r\n\tThe ways that Teams can be used in and out of meetings to help groups and panels to communicate effectively\r\n\tThe best of the more than 600 apps that can be used with Teams to share information, discuss and agree items plus get work done in a collaborative way, without needing to meet or even speak!\r\n\tFeatures available to make activities as inclusive as possible\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who want to get the best outcomes for engagement in our virtual world.\r\n\r\n\r\nOther Dates\r\n\r\n23 February 2022\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2022-04-26 10:00:00", "end_date_time": "2022-04-26 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 11:43:22", "event_modified_date": "2022-01-10 10:28:45", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/673" }, "event_458": { "event_id": 701, "name": "Tpas Virtual Members Event (Free)", "description": "Tpas Virtual Members Event\r\n\r\nMember only events are an opportunity to share; learn and network with other staff and tenants.\r\n\r\nThese events give our members a chance to hear what Tpas have been up to and also hear what our members and other key organisation are working on.  \r\n\r\nJoin us for our next members event on 21st April 2022.\r\n\r\n\r\nAGENDA\r\n\r\nBuilding Safety and White Paper Update\r\n\r\nThis session will bring you bang up to date with the main issues dominating the Housing world today. First up is Building Safety, as we round up what’s been happening with Building Safety and what you can expect over the next 12 months.\r\n\r\nThen we move on to the Social Housing White Paper as we explore the recent developments in relation to the Social Housing (Regulation) Bill, and bring you up to date with the progress made so far.\r\n\r\nYou also have the chance to ask questions and give your thoughts on the issues\r\n\r\nThe agenda for the session is below\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00am -11.10am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, introductions and overview of session \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.10am -11.40am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBuilding Safety Presentation\r\n\r\n\t\t\tQ and A\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTBC \r\n\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.40am - 12.10pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSocial Housing White Paper Presentation \r\n\r\n\t\t\tQ and A \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClare Powell – Tpas\r\n\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.10pm - 12.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Member Round up and Close\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n", "start_date_time": "2022-04-21 11:00:00", "end_date_time": "2022-04-21 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-02-28 16:10:16", "event_modified_date": "2022-04-07 10:57:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/701" }, "event_459": { "event_id": 684, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members.  This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence. \r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tEffective communication\r\n\tQuestioning and listening techniques\r\n\tSkills for influencing others\r\n\tThe impact of non-verbal communication\r\n\tTechniques for being assertive\r\n\tUsing language that helps you get your point across\r\n\tPresenting facts clearly\r\n\tUsing your learning to making your point clearly in meetings\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills.  It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\n\r\nWhay People Say\r\n\r\n\r\nI enjoyed the course very much and the trainer knew her craft\r\n\r\nI found the course very interesting and informative.\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-04-19 10:00:00", "end_date_time": "2022-04-19 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 15:13:52", "event_modified_date": "2021-12-22 15:13:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/684" }, "event_460": { "event_id": 671, "name": "Engagement for Non Engagement Workers", "description": "The delivery element of the training is split into three workshop sessions which are delivered over a one day.  The programme below illustrates how the workshops will be delivered.\r\n\r\n\r\n\r\n\r\nWorkshop 1 - Understanding Community Engagement\r\n\r\nWhat is community engagement?  Why do we do it?  How does it fit with my role?  What are the barriers to effective engagement and how to overcome them?\r\n\r\nLearning Objectives\r\n\r\n\r\n\tTo understand what is meant by community engagement\r\n\tTo identify the different components of engagement\r\n\tTo examine what the benefits of good engagement are\r\n\tTo explore how engagement can help with the job role\r\n\tTo understand why people may not engage\r\n\tTo indentify common barriers and how they can be overcome\r\n\r\n\r\n\r\nWorkshop 2 - Community Engagement Methods\r\n\r\nConsultation: this will be based on our no nonsense guide to consultation (each learner will receive a copy of this) and will cover:\r\n\r\n\r\n\tPlanning\r\n\tDesigning\r\n\tDelivering\r\n\tEvaluating\r\n\r\n\r\nCo production: this will be based on our popular Engagement Practitioner's guide to co-creation (each learner will receive a copy of this ) and it will cover:\r\n\r\n\r\n\tPrinciples of co-production\r\n\tApproaches and Techniques needed to get co-production right\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tTo understand what needs to happen to deliver effective and meaningful consultation\r\n\tTo examine what is meant by co-production\r\n\tTo identify good practice in co-production using evidence based techniques and approached\r\n\r\n\r\n\r\nWorkshop 3 - Doing Community Engagement in Practice\r\n\r\nScenario based questions based in roles.\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tTo devise action plans and responses to job related scenarios\r\n\r\n\r\n\r\nOther Dates\r\n\r\n17 February 2022\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-04-14 10:00:00", "end_date_time": "2022-04-14 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-21 16:52:10", "event_modified_date": "2022-01-10 10:24:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/671" }, "event_461": { "event_id": 702, "name": "Digital Engagement Using Mailchimp and Canva (Free for Members)", "description": "In this workshop our Communications Manager, Rae Watson will show you how to use the globally popular and free graphic design platform Canva.  You will learn how you can create posters, social media posts and much more to shout about your community activities in a fast and easy way.\r\n\r\n\r\nFurther details\r\n\r\nYou will also learn how to build a community using Mailchimp, a free email management system that can help you grow and engage your volunteers.\r\n\r\nThis workshop will be interactive and practical, full of tricks to create slick-looking emails and artwork that you can create from your phone, tablet or laptop.\r\n\r\n\r\nIn this workshop you will:\r\n\r\n\r\n\tExplore the simple steps to start building and managing volunteers on email\r\n\tLook at different simple and free design templats to promote your work\r\n\tTop shortcuts on Canva and Mailchimp to save your time\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-04-07 10:00:00", "end_date_time": "2022-04-07 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2022-03-15 16:19:25", "event_modified_date": "2022-04-05 08:37:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/702" }, "event_462": { "event_id": 691, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2022-04-06 11:00:00", "end_date_time": "2022-04-06 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-01-24 16:07:56", "event_modified_date": "2022-01-24 16:09:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/691" }, "event_463": { "event_id": 683, "name": "Marvellous Scrutiny Models", "description": "There are many different ways to make a difference through your scrutiny work including task and finish and bootcamps.\r\n\r\n\r\nFurther Details\r\n\r\nThis interactive online course will help you to find the right model for any topic, provide practical tips and give you the chance to learn from other tenants.  \r\n\r\n\r\nWhat People Say\r\n\r\n\r\nAt the start of the course I was very confused as I was complety unsure what Scrutiny was. I now have a full understanding and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I learnt.\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-04-06 10:00:00", "end_date_time": "2022-04-06 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 15:05:27", "event_modified_date": "2021-12-22 15:50:43", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/683" }, "event_464": { "event_id": 681, "name": "Using Behavioural Insights to Increase Involvement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging involvement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their involvement.\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of involved tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share findings from Tpas Trailblazer Project: 'The Engagement Maximiser'.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into being involved with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nOther Dates\r\n\r\n17 & 18 May 2022\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\n?Cancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-03-30 10:00:00", "end_date_time": "2022-03-31 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 14:45:53", "event_modified_date": "2021-12-22 14:50:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/681" }, "event_465": { "event_id": 696, "name": "Housing Ombudsman Damp and Mould Webinar", "description": "We have teamed up with the Housing Ombudsman again to run a series of webinars focused on their Spotlight report on damp and mould, making recommendations and sharing best practice to help landlords develop their services.\r\n\r\n\r\nThis webinar will be hosted by Dave Simmons and John Goodwin from the Housing Ombudsman and is aimed at training and equipping landlords to understand good practice and approaches in handling damp and mould issues.\r\n\r\n\r\nOther Dates\r\n\r\n29 April 2022", "start_date_time": "2022-03-30 10:00:00", "end_date_time": "2022-03-30 11:50:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2022-02-04 14:48:24", "event_modified_date": "2022-02-04 14:50:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/696" }, "event_466": { "event_id": 679, "name": "Resident Engagement and Building Safety", "description": "A unique course to ensure you put residents at the heard of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heard of building safety, this unique training course examines existing good practice, the latest thinking and hoe this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on multi storey blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nExcellent course, well delivered by Michael with plenty of discussion. Thank you\r\n\r\n\r\n\r\nOther Dates\r\n\r\n24 May 2022\r\n\r\n\r\nCost\r\n\r\nPLEASE NOTE: The cost of the training is PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2022-03-22 10:00:00", "end_date_time": "2022-03-22 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 14:37:11", "event_modified_date": "2021-12-22 14:58:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/679" }, "event_467": { "event_id": 678, "name": "Mystery Shopping", "description": "Find out how to become an expert mystery shopper and assess your landlord’s services.\r\n\r\n\r\nFurther details\r\n\r\nThis is a great course that will help you to understand what mystery shopping is and why landlords work with their tenants on mystery shopping projects.  It is a practical course that will develop your skills so that you can take part in mystery shopping project with confidence and expertise.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tWhy organisations have mystery shoppers\r\n\tThe role and responsibilities of being a mystery shopper and what it means in practice\r\n\tPrinciples and protocols\r\n\tDeveloping your skills\r\n\tDeveloping scenarios\r\n\tPlanning a project\r\n\tPractice makes perfect!\r\n\r\n\r\n\r\nAudience\r\n\r\nIdeal for new and those with some experience of mystery shopping.  Good for both tenants and staff.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nIt gave insight into the relevance of mystery shopping.\r\n\r\nReally enjoyed it and would recommend\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-03-21 10:00:00", "end_date_time": "2022-03-21 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 14:32:57", "event_modified_date": "2022-03-14 07:02:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/678" }, "event_468": { "event_id": 677, "name": "Understanding Performance Data and Insight", "description": "Find out how to interpret performance information and ask the right questions so that you can confidently challenge performance and drive improvement.\r\n\r\n\r\nFurther Information\r\n\r\nThis is a really useful and practical course that demystifies and explains the terms performance information and performance management.  It looks at the types of performance information that housing organisations use, common terminology and how it is used to help manage the organisations performance.  It will help you to ask the right questions so you can challenge the organisations performance information.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tMeasuring the performance of housing services\r\n\tIdentifying common performance terms\r\n\tUsing performance indicators\r\n\tSetting and monitoring targets\r\n\tCollecting performance information\r\n\tUsing benchmarking\r\n\tInterpreting and questioning performance information\r\n\tHow performance data is presented\r\n\tApplying your learning to real life scenarios\r\n\r\n\r\n\r\nAudience\r\n\r\nIt is aimed at tenants, residents and officer level staff who want to understand how performance information is used in housing organisations.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThe course was good and catered to people with different levels of knowledge and understanding.\r\n\r\nThe facilitator made the course enjoyable, as it was very interactive.\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-03-18 10:00:00", "end_date_time": "2022-03-18 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 12:05:52", "event_modified_date": "2022-01-14 14:43:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/677" }, "event_469": { "event_id": 663, "name": "Tpas Tech Tour (Free)", "description": "Join us on this 30 minute live webinar as we show you how to make the most of the members area of the Tpas website and explore our exclusive member networking platform, Tpas connect.\r\n\r\nSession Description\r\n\r\nJoin Lisa from our membership team who will talk through how you can access our online members area, set up additional member accounts and network with your fellow Tpas members.\r\n\r\nThis session will be useful for all staff and tenants to learn all about some of the key Tpas membership benefits.\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tHow to access our Networking groups\r\n\tWhat resources you can find in the online resource hub 4. Learn more about webinars and virtual events\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us!", "start_date_time": "2022-03-17 11:00:00", "end_date_time": "2022-03-17 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-11-22 15:47:46", "event_modified_date": "2022-02-02 14:22:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/663" }, "event_470": { "event_id": 693, "name": "Engaging Communities Conference - Mini", "description": "\r\n\r\nThe Conference for Engagement Professionals\r\n\r\nThe only national conference bringing engagement professionals together, to develop, learn and network is back on the 16th March 2022 at the Crowne Plaza Hotel, Nottingham. \r\n\r\n\r\nThis year it’s different - not quite the programme we normally put on at Engaging Communities, but we, like you are itching to get back together and get talking face to face again. \r\n\r\n\r\nAbout the day\r\n\r\nSo, it’s a one day, relaxed and informal event, with a big focus on giving you the time and space to reconnect with each other. \r\n\r\n\r\nTo celebrate the return of our first in-person conference event for three years, and to say a big thank you to all our valued members for your support over the past two years, we are delighted to be able to offer a special one-off 2022 conference price of just £99 (plus VAT) for our professional members.  The non-member price is £225 (plus VAT)\r\n\r\nThe day will include insightful and thought-provoking speakers from across housing organisations and sector stakeholders, as well as our “engagement lounges” offering you a supportive, solution focussed space to tackle some of the key issues and challenges facing engagement professionals like you today.\r\n\r\nYou’ll have the chance to attend one morning lounge and one afternoon lounge.\r\n\r\n\r\nAbout the sessions\r\n\r\nMorning Lounges \r\n\r\n\r\n\tImpact Lounge – How can I capture, measure, and demonstrate the value of engagement? \r\n\tCulture Lounge (runs both am and pm) – How can I encourage colleagues to make engagement their business too, and how can I ensure it’s part of our organisational culture?\r\n\tDigital Engagement Lounge– What tools and techniques can I use to keep digital engagement exciting and fresh? \r\n\r\n\r\nAfternoon Lounges \r\n\r\n\r\n\tCulture Lounge (runs both am and pm) – How can I encourage colleagues to make engagement their business too, and how can I ensure it’s part of our organisational culture?\r\n\tInclusivity Lounge – How can I maximise engagement techniques to get more residents involved? How can I hear diverse voices and experiences and reach residents outside the formal engagement structure?\r\n\tScrutiny Lounge – how can I make our reviews task based and outcome focused?\r\n\r\n\r\nWe’ll then wrap up the day, all back together again with our Wellbeing session.  \r\n\r\nEnjoy a brew while we reflect on the unique role of being an engagement professional, and explore how you can maintain a positive mindset and develop the resilience needed to work successfully in engagement in 2022 and beyond.\r\n\r\nThe full programme (more details to be added as we get them) and booking details are below, but don’t hang around, places are sure to book up quick given the price and programme so book your spot now!\r\n\r\n\r\nFull Programme\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem  \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t08.30am - 10.00am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRegistration, Coffee and Networking \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.00am - 10.15am \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome from Tpas CEO Jenny Osbourne\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.15am - 11.00am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKeynote Sector Speaker  \r\n\r\n\t\t\tSimon Denison, Senior Lead on Allocations and Policy. Dept for Levelling up, Housing and Communities\r\n\r\n\t\t\tA chance for an update on the  Social Housing White Paper and the Levelling Up White Paper.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am – 12.45pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngagement Lounges – choose from one of the following\r\n\r\n\t\t\t\r\n\t\t\t\tDigital Lounge\r\n\t\t\t\tImpact Lounge\r\n\t\t\t\tCulture Lounge\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.45pm - 1.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.30pm - 3.00pm\r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngagement Lounges – choose from one of the following\r\n\r\n\t\t\t\r\n\t\t\t\tScrutiny Lounge\r\n\t\t\t\tInclusivity Lounge\r\n\t\t\t\tCulture Lounge\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.15pm - 3.50pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWell-being Session \r\n\r\n\t\t\tKeynote Speaker - Jeannette Jackson, Workplace Mental Health and staff wellbeing expert.\r\n\r\n\t\t\tEnjoy a brew while we reflect on the unique role of being an engagement professional, and examine how to maintain a positive mindset and develop the resilience needed to work successfully in engagement \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.50pm – 4.00pm \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWrap up and close\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nAbout the Hotel\r\n\r\nWe have some rooms on hold at the hotel for the night before the conference - 15th March.  This is at a special rate of £105 B&B. \r\n\r\nAs of 21st February, THESE SPECIAL RATE ROOMS ARE NOW FULLY BOOKED.  Rooms are still available by booking via the hotel website \r\n\r\nThere is plenty of free parking at the hotel (You will need to validate your parking ticket on arrival). \r\n\r\nThe hotel is a 15 minute walk from Nottingham Train Station.  You can jump on the tram at the station and take 3 stops to Theatre Royal which is a couple of minutes walk from the hotel (cost £1).  There is also a taxi ramp at the train station.\r\n\r\nThe Crowne Plaza Nottingham has some fabulous leisure facilites for you to take advantage off, there is a pool, spa and gym!\r\n\r\nFurther information\r\n\r\nIf you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email lisa.holt@tpas.org.uk\r\n\r\n ", "start_date_time": "2022-03-16 09:30:00", "end_date_time": "2022-03-16 16:00:00", "location": "Crowne Plaza Nottingham, Wollaton Street, Nottingham, Nottinghamshire, NG1 5RH", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2022-01-27 18:36:49", "event_modified_date": "2022-03-08 10:57:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/693" }, "event_471": { "event_id": 676, "name": "Introduction to Housing Law", "description": "A course that explains the fundamentals of housing law, looks at current issues and illustrates the links to your role.\r\n\r\n\r\nFurther Details\r\n\r\nThe course takes you though the basics of the English legal system and Housing Acts, explains the different types of tenancies and tenancy agreements as well as the law around anti social behaviour and repairs.  It offers a topical perspective on todays issues too and explains the implications of current legislation.\r\n\r\n\r\nCourse Content \r\n\r\n\r\n\tKey principles that underpin the English legal system\r\n\tThe rights and responsibilities of tenants and landlords\r\n\tYour tenancy and your rights to information, consultation and right to manage\r\n\tWhat security of tenure is and reasons why a landlord can claim repossession\r\n\tThe law relating to repairs and anti social behaviour\r\n\r\n\r\n\r\nAudience \r\n\r\nThe course is aimed at tenants and staff who want a general overview of how the law affects social housing residents.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will know about the basics of housing law and be able to put issues into context.  You will better appreciate current issues and feel more confident in your role.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\n‘Key housing legislation and essentials was covered in an engaging manner’\r\n\r\n‘I knew nothing about Housing Law and I found it all very useful’\r\n\r\n‘Very well presented, made it easy to understand’\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-03-14 10:00:00", "end_date_time": "2022-03-14 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 11:58:40", "event_modified_date": "2021-12-22 11:58:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/676" }, "event_472": { "event_id": 564, "name": "Making the Most of Your Digital Meetings", "description": "A popular course that offers advice and tips on how to achieve productive meetings in a digital world, that are chaired well and make a difference. It will help you to focus on the issues in hand, make use of your valuable time, deal with different personalities and achieve results.\r\n\r\n\r\nWhat you can expect to learn:\r\n\r\n\r\n\tThink about the reasons for and purpose of your meetings\r\n\tIdentify the things that make meetings work and those that make them a waste of time\r\n\tExplore basic communication and team working skills that make meetings effective\r\n\tPractice ways of dealing with 'difficult' people\r\n\tDiscuss how to produce a good agenda and useful minutes\r\n\tConsider ways to make meetings more interesting and effective and encourage others to attend\r\n\r\n\r\n\r\nAudience:\r\n\r\nTenants and staff who want the meetings they attend or chair to achieve results. Ideal for tenant panel members, tenants associations and other community groups.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say:\r\n\r\n\r\nIt was really useful learning how to involve others\r\n\r\nI now know how to use other people's skills and how to manage myself in meetings\r\n\r\nAll of the course was useful, it was a great refresher for me\r\n", "start_date_time": "2022-03-11 10:00:00", "end_date_time": "2022-03-11 15:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-26 10:53:41", "event_modified_date": "2022-01-19 16:11:39", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/564" }, "event_473": { "event_id": 675, "name": "Recruiting for Scrutiny", "description": "We all know that its people who make scrutiny successful so recruiting the right customers\/tenants\/residents  is an absolute must.\r\n\r\n\r\nFurther Details\r\n\r\nBut where do you start? Who are you looking for? How do you get them interested? How do you know if they’re right for the job? So many questions……But don’t let it give you a headache, just get yourself on this practical  course and let us guide you effortlessly through the whole process!\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tIdentifying what makes a great scrutiny team\r\n\tHow to run a successful scrutiny recruitment campaign\r\n\tExamine the different approaches to selecting scrutineers from interviews, assessment days to informal café chats\r\n\tExploring appropriate support and retention strategies\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course is aimed at staff\/customers who are involved with recruiting and supporting scrutiny group members \r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-03-09 10:00:00", "end_date_time": "2022-03-09 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 11:55:37", "event_modified_date": "2021-12-22 11:55:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/675" }, "event_474": { "event_id": 674, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-02-25 10:00:00", "end_date_time": "2022-02-25 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 11:49:14", "event_modified_date": "2022-01-10 10:26:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/674" }, "event_475": { "event_id": 665, "name": "Complaints Masterclass for Engaged Residents", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nThis series aims to train and equip residents to be able to play an effective role in the dispute resolution process and to enable them to understand good practice and approaches in complaint handling.\r\n\r\n\r\nOther Dates\r\n\r\n27 April 2022", "start_date_time": "2022-02-24 10:00:00", "end_date_time": "2022-02-24 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-06 11:13:21", "event_modified_date": "2022-02-04 14:40:44", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/665" }, "event_476": { "event_id": 650, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe second session will be held on Zoom on:\r\n\r\nWednesday 23rd February 2022, 6pm - 8pm\r\n\r\nAGENDA\r\n\r\nScottish Tenant Scrutiny\r\n\r\nWith the Social Housing White Paper leading to a new world of regulation, come and hear from TPAS Scotland's Tony Kelly talk about the Scottish experience of tenant engagement and scrutiny and how tenants have been living with regulatory powers for years.\r\n\r\nTenant Satisfaction Measures Consultation\r\n\r\nThe Regulator is currently running a consultation on new tenant satisfaction measures. We will discuss what peoples views are on the measures how people have responded to the consultation and how it may effective the work of scrutiny.\r\n\r\nThe session will be facilitated by Caritas Charles, Tpas Associate and supported by Louise Thompson from Tpas.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n18th May, 6-8pm\r\n\r\n7th September, 6-8pm\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2022-02-23 18:00:00", "end_date_time": "2022-02-23 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-10-18 12:25:40", "event_modified_date": "2022-02-01 14:20:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/650" }, "event_477": { "event_id": 672, "name": "Getting Microsoft 365 (and Teams) to Work for You", "description": "We've all now had to adjust to holding most, if not all, of our meetings online and many organisations have bought Microsoft 365, which means Teams is becoming the main option for lots of us when we try and get together in our virtual world.\r\n\r\n\r\nBut, while Teams is very much a space to have those digital meetings, we are only scratching the surface of what Microsoft 365 can offer to us all to ensure our engagement activities are as inclusive and effective as possible.\r\n\r\nThis course aims to open your eyes to the opportunities 365 offers, particularly focussing on how it can help us to communicate and collaborate (in and out of meetings) and the ways it can help break down the barriers for residents and staff to take part.\r\n\r\n\r\n\r\n\r\n\r\nWhat you can expect to learn\r\n\r\n\r\n\tThe ways that Teams can be used in and out of meetings to help groups and panels to communicate effectively\r\n\tThe best of the more than 600 apps that can be used with Teams to share information, discuss and agree items plus get work done in a collaborative way, without needing to meet or even speak!\r\n\tFeatures available to make activities as inclusive as possible\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who want to get the best outcomes for engagement in our virtual world.\r\n\r\n\r\nOther Dates\r\n\r\n26 April 2022\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n ", "start_date_time": "2022-02-23 10:00:00", "end_date_time": "2022-02-23 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-22 11:40:16", "event_modified_date": "2022-01-10 10:27:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/672" }, "event_478": { "event_id": 664, "name": "Webinar: Tpas National Engagement Standards - What are they and why do they matter? (Free)", "description": "The Tpas National Engagement Standards are the result of weeks of research, refined over six years and three editions, tested by hundreds of landlords and tenants together. They are available for free across the housing sector.\r\n\r\nIn this webinar we will take you through the 2021 amendments and show how the subtle changes have been designed to make a big impact. We will also show how meeting the Tpas Standards can build confidence and provide assurance that your Landlord is meeting the expectation of the Regulator of Social Housing.\r\n\r\nOutcomes:\r\n\r\n\r\n\tFamiliarise yourself with the new standards and the rationale behind the changes\r\n\tUnderstand how the Tpas Engagement Standards relate to the wider sector engagement expectations\r\n\tUnderstand how you can use the Tpas Engagement Standards effectively in your organisation\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nFurther reading\r\n\r\nFor further information about the Standards click here\r\n\r\nTo download the Tpas National Engagement Standards click here", "start_date_time": "2022-02-22 10:00:00", "end_date_time": "2022-02-22 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-11-22 15:51:49", "event_modified_date": "2021-11-22 15:51:50", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/664" }, "event_479": { "event_id": 669, "name": "Running a Successful Residents Association", "description": "Are you looking to set up or do you already run a group? Do you want to review the key knowledge and skills needed to get a group up and keep it running?\r\n\r\n\r\n\r\n\r\n \r\n\r\nFurther details\r\n\r\nThis course will look at how you develop firm foundations for your group. We will cover working as a team, involving others and the important skills of setting aims, objectives and action planning with your group. You will have a chance to practise meetings skills and how to run successful meetings.\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for anyone looking to set up or already runs a group or Residents Association.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tUnderstand ways of developing a team work approach\r\n\tLearn the purpose of a constitution, terms of reference or other governing documents\r\n\tUnderstand how key officer roles in an association can help get things done\r\n\tDiscover how to set up, manage and record a group meeting\r\n\tBe able to develop an action plan for your group\r\n\r\n\r\n\r\nBy completing the course you will:\r\n\r\nHave knowledge, confidence and skills to set up and run a successful group.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nVery interesting course. Trainer was insightful and kept delegates engaged at all times.\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2022-02-14 10:00:00", "end_date_time": "2022-02-14 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-21 16:39:00", "event_modified_date": "2022-02-07 12:40:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/669" }, "event_480": { "event_id": 661, "name": "Tpas Virtual Members Event \u2013 joined by Regulator for Social Housing (free)", "description": "Tpas are working with the Regulator of Social Housing (RSH) to bring this virtual event to our members.\r\n\r\nThe Regulator of Social Housing is seeking views on its proposals for tenant satisfaction measures which are part of implementing changes to consumer regulation set out in the Government’s ‘The Charter for Social Housing Residents: Social Housing White Paper’\r\n\r\nTpas Digital Members Event 9th February 1pm – 3.30pm – Spotlight On Tenant Satisfaction Measures.\r\n\r\nThe focus for our first members event of 2022, is the Regulator of Social Housing’s consultation on the proposed tenant satisfaction measures.\r\n\r\nAnnounced just before Christmas, the proposals are already generating lots of debate within the Housing World, so why not join in, get involved and book a place on our free member only spotlight event.\r\n\r\nThe session gives you the chance to\r\n\r\n\r\n\tHear directly from The Regulator of Social Housing regulator as special guest speakers Kate Dodsworth Director of Consumer Regulation and Fleur Priest-Stephens, Tenant Engagement Manager outline their initial thinking for consumer regulation to implement the Social Housing White Paper and the draft TSMs (tenant satisfaction measures) consultation\r\n\tExplore in small discussion groups your own thoughts on the proposals and what they might mean for you, residents and your organisation\r\n\tSeek clarification and understanding by asking questions to the Regulator and other members in relation to the proposals\r\n\r\n\r\nThe Agenda for the session is below.\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1pm -1.10pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, introductions and overview of session \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.10-1.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tGuest Speakers - Regulator of Social Housing Kate Dodsworth Director of Consumer Regulation and Fleur Priest-Stephens, Tenant Engagement Manager \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRegulator \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.30-2.10\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSmall Group Discussions\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.10-2.20\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.20-3.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tQuestions, Feedback and Close \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nThere will be the opportunity to ask Kate and Fleur questions and you can submit any questions in advance or ask on the day. Email your questions in advance to lisa.holt@tpas.org.uk.\r\n\r\n\r\nRSH Consultation\r\n\r\nFor further information on the consultation, visit the Government website https:\/\/www.gov.uk\/government\/consultations\/consultation-on-the-introduction-of-tenant-satisfaction-measures\r\n\r\nTo take part in the online survey to the consultation click here\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\nIf you would like further information, please email  lisa.holt@tpas.org.uk  \r\n\r\n\r\n", "start_date_time": "2022-02-09 13:00:00", "end_date_time": "2022-02-09 15:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-11-18 12:23:53", "event_modified_date": "2022-02-03 10:30:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/661" }, "event_481": { "event_id": 660, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2022-02-02 10:00:00", "end_date_time": "2022-02-02 11:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-11-18 12:19:17", "event_modified_date": "2021-12-16 11:43:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/660" }, "event_482": { "event_id": 651, "name": "Complaints Masterclass for Engaged Residents", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nThis series aims to train and equip residents to be able to play an effective role in the dispute resolution process and to enable them to understand good practice and approaches in complaint handling.\r\n\r\n\r\nOther Dates\r\n\r\n24 February 2022", "start_date_time": "2022-01-27 10:00:00", "end_date_time": "2022-01-27 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-10-22 14:19:08", "event_modified_date": "2022-01-26 15:42:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/651" }, "event_483": { "event_id": 657, "name": "Resident Engagement Strategies in high risk buildings (Free)", "description": "Under the proposed new Building Safety Regulator and the Building Safety Bill that has driven these changes, Landlords that own high risk buildings over 18 metres or 7 storeys high, will have to develop a resident engagement strategy for each building in scope. For some organisations this could be a daunting prospect as they may have several buildings that will need a strategy.\r\n\r\nWhat Tpas has done\r\n\r\nAt Tpas, we have been working with our members to develop a framework for what a strategy could include. This is not a template – it is a series of considerations and suggestions based on the Building Safety Bill as well as good practice and practical solutions from our own, and our members’ experience. \r\n\r\nSession Outline\r\n\r\nHosted by Michael Hill, Tpas Business Development Manager, the session will explain:\r\n\r\n\r\n\tthe requirements for a Resident Engagement Strategy under the Building Safety Bill\r\n\twho is responsible for its creation delivery and review\r\n\tthe five principles for an effective strategy\r\n\tunpick the key thoughts, considerations and suggestions developed alongside our members\r\n\r\n\r\nThere will also be a chance to ask questions or maybe even offer your own suggestions, solutions or experience.\r\n\r\nYou can download the framework from our resource hub here\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2022-01-25 10:00:00", "end_date_time": "2022-01-25 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-11-09 14:15:16", "event_modified_date": "2022-01-24 10:12:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/657" }, "event_484": { "event_id": 666, "name": "Chairing Skills", "description": "Build your confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nOther Dates\r\n\r\n28 June 2022\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2022-01-25 10:00:00", "end_date_time": "2022-01-25 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-12-21 16:11:06", "event_modified_date": "2022-01-20 15:47:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/666" }, "event_485": { "event_id": 662, "name": "Tpas Tech Tour (Free)", "description": "Join us on this 30 minute live webinar as we show you how to make the most of the members area of the Tpas website and explore our exclusive member networking platform, Tpas connect.\r\n\r\nSession Description\r\n\r\nJoin Lisa from our membership team who will talk through how you can access our online members area, set up additional member accounts and network with your fellow Tpas members.\r\n\r\nThis session will be useful for all staff and tenants to learn all about some of the key Tpas membership benefits.\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tHow to access our Networking groups\r\n\tWhat resources you can find in the online resource hub\r\n\tLearn more about webinars and virtual events\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us!", "start_date_time": "2022-01-24 13:30:00", "end_date_time": "2022-01-24 14:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-11-22 15:44:25", "event_modified_date": "2022-01-20 10:07:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/662" }, "event_486": { "event_id": 659, "name": "End Furniture Poverty\u2019 - how can you get involved? (Free webinar)", "description": "Join us for this one hour webinar to introduce you to ‘End Furniture Poverty’ their campaigning work, the issue of Furniture Poverty, what support is out there and what we can all do to help increase that support.\r\n\r\nWhat the webinar will cover\r\n\r\nIn the session you’ll hear all about End Furniture Poverty - who they are and what they do.\r\n\r\nLearn what Furniture Poverty is, what the broad solutions are to Furniture Poverty with a focus on furnished tenancies, and how to access essential furniture items.\r\n\r\nClaire will also be asking if anyone is interested in helping further and would like to get involved with their research with a view to setting up a round table discussion on the provision of furniture in social housing.\r\n\r\nAbout End Furniture Poverty\r\n\r\nEnd Furniture Poverty is the campaigning arm of FRC Group, a group of charities and social businesses.\r\n\r\nTheir role is to raise awareness of the issue of furniture poverty, to carry out research into possible solutions, and campaign for change to help people to access the essential furniture items they need to lead a safe and secure life.\r\n\r\nEnd Furniture Poverty work with local authorities and housing associations across the UK, encouraging them to provide adequately funded local welfare assistance schemes and furnished tenancy programmes, promoting the use of preloved furniture where we can to help their budgets to stretch further. They also provide advice and guidance to help people find essential furniture items.\r\n\r\n\r\nThis one hour webinar will be delivered by Claire Donovan, Head of Policy Research & Campaigns\r\n\r\nFor further information on End Furniture Poverty, visit their website\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.", "start_date_time": "2022-01-20 10:30:00", "end_date_time": "2022-01-20 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-11-17 15:30:26", "event_modified_date": "2021-11-17 15:30:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/659" }, "event_487": { "event_id": 619, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe session will be held on Zoom on: \r\n\r\nWednesday 19th January 2022, 11am - 1pm.\r\n\r\nAGENDA\r\n\r\nThe session will look at Using digital successfully and will be hosted by Dave Mckenna, Tpas associate.\r\n\r\nThis interactive meetup will give participants a chance to network, hear what others are doing and find new things to try. There will be two rounds of nine-minute networking, a fishbowl featuring engagement officers talking about their experiences and an open space to talk about anything you want. \r\n\r\nWe’ll collect useful ideas throughout the session and share them in a feedback report packed full of ideas and inspiration!\r\n\r\nYou can read the report from our most recent session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\n27th April 2022 11am - 1pm\r\n\r\n20th July 2022 11am - 1pm\r\n\r\n19th October 2022, 11am - 1pm\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2022-01-19 11:00:00", "end_date_time": "2022-01-19 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-07-14 08:50:21", "event_modified_date": "2022-01-11 11:21:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/619" }, "event_488": { "event_id": 658, "name": "Tpas Annual General Meeting", "description": "Join us at the Tpas AGM.\r\n\r\nWe are pleased to invite all members to the Annual General Meeting 2021.  This will take place virtually on 10th December 2021.\r\n\r\nThe Tpas AGM is a member only event that offers a time to hear what Tpas has being doing during the last 12 months as well as looking forward to the year ahead and how we can continue to support our members.\r\n\r\nAgenda \r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tNo\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen, Tpas Chair\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChair’s Report\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMinutes of AGM 16th December 2020\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t4.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tApologies\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t5.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Annual Accounts 2020\/21\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBeever & Struthers\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t6.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t“Showcasing the best in engagement”\r\n\r\n\t\t\tHearing from Michelle Baker, Tpas Tenant of the Year 2021 on her story and involvement with Eastlight Community Housing\r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAlison Inman in conversation with Michelle Baker\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t7.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChief Executive Report \r\n\r\n\t\t\t“Tpas 2021 and beyond. The challenges and opportunities”\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne, Tpas Chief Executive\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t8.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing remarks and meeting close\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-12-10 11:30:00", "end_date_time": "2021-12-10 12:45:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-11-10 12:53:19", "event_modified_date": "2021-12-06 15:05:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/658" }, "event_489": { "event_id": 638, "name": "Tpas Online Members Event (Free)", "description": "Tpas Online Members Event\r\n\r\nMember only events are an opportunity to share; learn and network with other staff and tenants.\r\n\r\nThese events give our members a chance to hear what Tpas have been up to and also hear what our members and other key organisation are working on.  \r\n\r\nJoin us for our final members event of 2021 which will take place on Wednesday 8th December.\r\n\r\n\r\n'Celebrating our Communities'\r\n\r\nOur final members event of the year will celebrate the fantastic work that is taking place in our communities. We will be joined by some of the nominees from the Tpas Awards Richard Crossley, Excellence in Community Action award.\r\n\r\nWe will also hear from Lynsey Sweeney, Managing Director of Communities that Work who will offer some thoughts on what the levelling up agenda might mean for our communities.\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00 – 11.15am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome and housekeeping,  \r\n\r\n\t\t\tTpas round up\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15 – 11.45am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHear from Lynsey Sweeney, Managing Director at ‘Communities that Work’ who will talk about the work they do and offer some thoughts on what the levelling up agenda might mean for our communities.\r\n\r\n\t\t\t \r\n\r\n\t\t\tThere will be the opportunity to ask Lynsey questions.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLynsey Sweeney, MD,  Communities that Work\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.45 – 11.55am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHear from Rotherham MBC on their Tpas Award winning project ‘Friendship Calls’.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKathryn Wild, RotherFed\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.55 – 12.05pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.05 - 12.15pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEvolve Nottingham CIC join us to talk about how they supported those in need throughout the pandemic and how they continue to do so now.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKaren Swan, CEO \r\n\r\n\t\t\tEvolve Nottingham CIC\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.15 – 12.25pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWaltham Forest Council join us to talk about their “Tower Storeys: It's My Home” project.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKate Hampel and Lesley Pearce \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.25 - 12.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing comments\r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n", "start_date_time": "2021-12-08 11:00:00", "end_date_time": "2021-12-08 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-14 09:23:53", "event_modified_date": "2021-12-08 09:06:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/638" }, "event_490": { "event_id": 652, "name": "Building Safety", "description": "A unique course to ensure you put residents at the heard of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heard of building safety, this unique training course examines existing good practice, the latest thinking and hoe this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on multi storey blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nCost\r\n\r\nPLEASE NOTE: The cost of the training is PLUS VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2021-12-08 10:00:00", "end_date_time": "2021-12-08 15:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-10-22 14:33:45", "event_modified_date": "2021-10-28 08:44:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/652" }, "event_491": { "event_id": 656, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2021-12-06 13:30:00", "end_date_time": "2021-12-06 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-11-02 12:26:26", "event_modified_date": "2021-11-02 12:26:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/656" }, "event_492": { "event_id": 649, "name": "The Tpas National Scrutiny Club Member Meet Up (Free)", "description": "The Tpas National Scrutiny Club Member Meet Up\r\n\r\nJoin our Tenant Scrutineer member network. This has been set up to facilitate peer to peer support and learning amongst our tenant members\r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe first session will be held on Zoom on:\r\n\r\nWednesday 24th November 2021\r\n\r\nAGENDA TBC\r\n\r\nThe session will be facilitated by Caritas Charles, Tpas Associate.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nOther dates for your diary!\r\n\r\nWednesday 23rd February 2022, 6pm – 8pm\r\n\r\n\r\n(Please note – these Meet ups are for Tenant Scrutineers only.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.\r\n\r\n\r\nAbout the National Scrutiny Club\r\n\r\nThis exclusive members only Club is now open!\r\n\r\nHosted on our Tpas Connect App or website, this club is for tenants, residents, leaseholders, and customers only, who are Tpas members, and who are involved in, or have an interest in all things scrutiny.\r\n\r\nFor more information and how to join click here\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-11-24 18:00:00", "end_date_time": "2021-11-24 20:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-10-13 11:12:15", "event_modified_date": "2021-11-23 11:12:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/649" }, "event_493": { "event_id": 596, "name": "Complaints Masterclass for Engaged Residents (Free)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nThis series aims to train and equip residents to be able to play an effective role in the dispute resolution process and to enable them to understand good practice and approaches in complaint handling.\r\n\r\n\r\nMore details coming soon...\r\n\r\n\r\nOther Dates:\r\n\r\n21 July 2021\r\n\r\n23 September 2021\r\n\r\n19 October 2021", "start_date_time": "2021-11-17 10:00:00", "end_date_time": "2021-11-17 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-05-17 11:56:33", "event_modified_date": "2021-10-22 14:13:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/596" }, "event_494": { "event_id": 584, "name": "Using Behavioural Insights to Increase Involvement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging involvement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their involvement.\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of involved tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share findings from Tpas Trailblazer Project: 'The Engagement Maximiser'.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into being involved with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\n?Cancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2021-11-16 10:00:00", "end_date_time": "2021-11-17 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-28 12:02:13", "event_modified_date": "2021-09-27 08:55:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/584" }, "event_495": { "event_id": 571, "name": "Procurement and the Role of Customers", "description": "Social landlord spend money on goods and services that are ultimately used by their customers.\r\n\r\n\r\nFurther details\r\n\r\nPoor procurment leads to dissatisfide customers and a waste of resources. This course aims to support housing customers and staff to identify ways in which to involve customers in the procurement process - particularly the goods and services that impart customers lives.\r\n\r\n\r\nDelivery Mechanism\r\n\r\nThe training will be consist of 2 sessions delivered over 2 dates. Delegates must attend both dates to complete the course.\r\n\r\n\r\nLearning Objectives\r\n\r\nSession 1\r\n\r\n\r\n\tExplore the procurement process in order to identify how customers can effectively influence the process\r\n\tConsider the legal and regulatory issues, including value for money, around procurement\r\n\tConsider how you can find out what tenants and the organisation want and need from the procurement process\r\n\r\n\r\nSession 2\r\n\r\n\r\n\tExplore when and how customers can be involved in procuement\r\n\tConsider how the devierse needs of customers can be included as part of the procurement process\r\n\tIdentify how the involvement process and the procurement process can work together\r\n\tConsider the role of customers in contract monitoring and review of contracts\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2021-11-15 10:00:00", "end_date_time": "2021-11-16 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-26 15:41:30", "event_modified_date": "2021-09-10 11:07:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/571" }, "event_496": { "event_id": 579, "name": "Engagement for Non Engagement Workers", "description": "The delivery element of the training is split into three workshop sessions which are delivered over a one day.  The programme below illustrates how the workshops will be delivered.\r\n\r\n\r\n\r\n\r\nWorkshop 1 - Understanding Community Engagement\r\n\r\nWhat is community engagement?  Why do we do it?  How does it fit with my role?  What are the barriers to effective engagement and how to overcome them?\r\n\r\nLearning Objectives\r\n\r\n\r\n\tTo understand what is meant by community engagement\r\n\tTo identify the different components of engagement\r\n\tTo examine what the benefits of good engagement are\r\n\tTo explore how engagement can help with the job role\r\n\tTo understand why people may not engage\r\n\tTo indentify common barriers and how they can be overcome\r\n\r\n\r\n\r\nWorkshop 2 - Community Engagement Methods\r\n\r\nConsultation: this will be based on our no nonsense guide to consultation (each learner will receive a copy of this) and will cover:\r\n\r\n\r\n\tPlanning\r\n\tDesigning\r\n\tDelivering\r\n\tEvaluating\r\n\r\n\r\nCo production: this will be based on our popular Engagement Practioners guide to co –creation (each learner will receive a copy of this ) and it will cover:\r\n\r\n\r\n\tPrinciples of co-production\r\n\tApproaches and Techniques needed to get co-production right\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tTo understand what needs to happen to deliver effective and meaningful consultation\r\n\tTo examine what is meant by co-production\r\n\tTo identify good practice in co-production using evidence based techniques and approached\r\n\r\n\r\n\r\nWorkshop 3 - Doing Community Engagement in Practice\r\n\r\nScenario based questions based in roles.\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tTo devise action plans and responses to job related scenarios\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2021-11-11 10:00:00", "end_date_time": "2021-11-11 15:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-27 11:25:49", "event_modified_date": "2022-01-10 10:22:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/579" }, "event_497": { "event_id": 604, "name": "Housing Ombudsman: Cladding Webinar (Free)", "description": "The Housing Ombudsman's recent spotlight report identified three key lessions for landlords in dealing with complaints about cladding to ensure that the impact on all residents is recognised.\r\n\r\n\r\nWhile landlords have prioritise their remedial programmes based on the fire risk to residents, the Ombudsman found that residents' individual circumstances are sometimes at risk of being lost because of the scale of the challenging facing landlords.\r\n\r\n\r\nThis webinar will be delivered by epxperts in the Housing Ombudsman Service and will focus on discussing important lessons and practical recommendations that are within landlords' control:\r\n\r\n\r\n\tpro-active and open communication with residents\r\n\tresponding to, and demonstrating a flexible approach to individual resident circumstances\r\n\thaving long term ompliance plans in place\r\n\r\n\r\n\r\nThis webinar will provide an opportunity for delegates to discuss they key findings in the report and the actions for landlords.\r\n\r\n\r\nOther Dates\r\n\r\n4 August 2021\r\n\r\n ", "start_date_time": "2021-11-02 14:00:00", "end_date_time": "2021-11-02 15:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-06-22 14:00:23", "event_modified_date": "2021-09-21 10:56:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/604" }, "event_498": { "event_id": 620, "name": "Meet the Ombudsman (Free)", "description": "Meet the Ombudsman\r\n\r\nFollowing our recent successful Q&A session with Richard Blakeway the Housing Ombudsman, Tpas are delighted to announce we are hosting another  “Ask the Housing Ombudsman” session. \r\n\r\nYou will have the chance to Richard any burning questions you may have on all aspects of the Housing Ombudsman Service!   \r\n\r\n\r\nPlaces must be booked and you can submit your questions in advance to lisa.holt@tpas.org.uk.  There will also be the opportunity to ask any questions on the day.\r\n\r\n\r\nThe session will be chaired by our Head of Business Services, Louise Thompson.\r\n\r\nQuestions can only be put to Richard via zoom so make sure you book your place if you have a question.\r\n\r\n\r\nPlease note Richard will not be able to comment on any existing complaints that the Housing Ombudsman Service are dealing with or have previously dealt with.\r\n\r\n\r\nAbout Richard Blakeway\r\n\r\nRichard Blakeway is the Housing Ombudsman.\r\n\r\nRichard has extensive experience in the housing sector. He was Deputy Mayor for Housing, Land and Property at the Greater London Authority for eight years and chair of the Homes for London board, and adviser in the No10 policy unit.\r\n\r\nPreviously he was chair of a local authority development company and a non-executive director of Homes England for nearly three years.\r\n\r\n", "start_date_time": "2021-10-27 14:00:00", "end_date_time": "2021-10-27 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-07-14 10:09:19", "event_modified_date": "2021-10-18 14:38:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/620" }, "event_499": { "event_id": 552, "name": "Engagement and GDPR", "description": "Practical and non-technical, this training session tells you what you need to know about the General Data Protection Regulations.\r\n\r\n\r\nAim:\r\n\r\n\r\n\t\r\n\tThis training will be useful for tenants who need a general understanding of data protection\r\n\t\r\n\r\n\r\n\r\nObjectives:\r\n\r\nBy the end of the day, you will:\r\n\r\n\r\n\t\r\n\tKnow what the law says and the consequences of breaking the law\r\n\t\r\n\t\r\n\tAppreciate who and what is covered by data protection rules\r\n\t\r\n\t\r\n\tBe aware of Harlow’s policy on data protection\r\n\t\r\n\t\r\n\tUnderstand the responsibilities residents have in maintaining confidentiality e.g. when hearing about cases or reviewing complaints\r\n\t\r\n\t\r\n\tRecognise when, and for what purposes, staff \/ tenant information may be used\r\n\t\r\n\t\r\n\tIdentify appropriate steps to help keep personal information secure\r\n\t\r\n\t\r\n\tKnow what to do in the event of a data protection breach\r\n\t\r\n\r\n\r\n\r\nContent\r\n\r\nDuring this training we will look at:\r\n\r\n\r\n\t\r\n\tWho is responsible for what, including community groups and residents\r\n\t\r\n\t\r\n\tPasswords\r\n\t\r\n\t\r\n\tComputers\r\n\t\r\n\t\r\n\tCCTV\r\n\t\r\n\t\r\n\tPhotographs\r\n\t\r\n\t\r\n\tConfidential papers\r\n\t\r\n\t\r\n\tWhat to do when things go wrong\r\n\t\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-10-26 10:00:00", "end_date_time": "2021-10-27 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-23 16:38:27", "event_modified_date": "2021-06-10 16:13:29", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/552" }, "event_500": { "event_id": 557, "name": "Delivering Scrutiny Digitally", "description": "We’ve all had to up our digital game over the past year and, while this has presented us with new challenges, it’s also provided great opportunities, particular in the area of scrutiny.\r\n\r\n\r\nFurther Details\r\n\r\nThis course will explore the many tools and techniques available to help you to scrutinise effectively in this ‘virtual’ world and looks at ways you can also use this to your advantage and engage with a wider range of people.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2021-10-25 10:00:00", "end_date_time": "2021-10-25 14:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-23 16:54:49", "event_modified_date": "2021-07-07 14:46:33", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/557" }, "event_501": { "event_id": 595, "name": "Complaints Masterclass for Engaged Residents (Free)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nThis series aims to train and equip residents to be able to play an effective role in the dispute resolution process and to enable them to understand good practice and approaches in complaint handling.\r\n\r\n\r\nMore details coming soon...\r\n\r\n\r\nOther Dates:\r\n\r\n21 July 2021\r\n\r\n23 September 2021\r\n\r\n17 November 2021", "start_date_time": "2021-10-22 10:00:00", "end_date_time": "2021-10-22 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-05-17 11:52:15", "event_modified_date": "2021-10-13 08:11:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/595" }, "event_502": { "event_id": 548, "name": "An Introduction to Housing Law", "description": "A course that explains the fundamentals of housing law, looks at current issues and illustrates the links to your role.\r\n\r\n\r\nFurther Details\r\n\r\nThe course takes you though the basics of the English legal system and Housing Acts, explains the different types of tenancies and tenancy agreements as well as the law around anti social behaviour and repairs.  It offers a topical perspective on todays issues too and explains the implications of current legislation.\r\n\r\n\r\nCourse Content \r\n\r\n\r\n\tKey principles that underpin the English legal system\r\n\tThe rights and responsibilities of tenants and landlords\r\n\tYour tenancy and your rights to information, consultation and right to manage\r\n\tWhat security of tenure is and reasons why a landlord can claim repossession\r\n\tThe law relating to repairs and anti social behaviour\r\n\r\n\r\n\r\nAudience \r\n\r\nThe course is aimed at tenants and staff who want a general overview of how the law affects social housing residents.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will know about the basics of housing law and be able to put issues into context.  You will better appreciate current issues and feel more confident in your role.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\n‘Key housing legislation and essentials was covered in an engaging manner’\r\n\r\n‘I knew nothing about Housing Law and I found it all very useful’\r\n\r\n‘Very well presented, made it easy to understand’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2021-10-21 10:00:00", "end_date_time": "2021-10-22 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-23 13:55:51", "event_modified_date": "2021-09-07 08:56:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/548" }, "event_503": { "event_id": 621, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nAbout the session\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto\r\n\tYour chance to ask any questions!\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2021-10-20 13:30:00", "end_date_time": "2021-10-20 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-07-14 12:42:04", "event_modified_date": "2021-07-14 12:42:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/621" }, "event_504": { "event_id": 550, "name": "Recruiting for Scrutiny", "description": "We all know that its people who make scrutiny successful so recruiting the right customers\/tenants\/residents  is an absolute must.\r\n\r\n\r\nFurther Details\r\n\r\nBut where do you start? Who are you looking for? How do you get them interested? How do you know if they’re right for the job? So many questions……But don’t let it give you a headache, just get yourself on this practical  course and let us guide you effortlessly through the whole process!\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tIdentifying what makes a great scrutiny team\r\n\tHow to run a successful scrutiny recruitment campaign\r\n\tExamine the different approaches to selecting scrutineers from interviews, assessment days to informal café chats\r\n\tExploring appropriate support and retention strategies\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course is aimed at staff\/customers who are involved with recruiting and supporting scrutiny group members \r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-10-19 10:00:00", "end_date_time": "2021-10-20 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-23 16:26:47", "event_modified_date": "2021-06-10 16:08:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/550" }, "event_505": { "event_id": 647, "name": "Net Zero Week \u2013 Healthy Homes Session", "description": "\r\n\r\n\r\nJoin us for our Net Zero Week  – Healthy Homes Session \r\n\r\n\r\nA session to discuss healthy homes and wellbeing.\r\n\r\nWhat are the issues that are impacting on health and wellbeing in our homes?\r\n\r\nWhere do things like decent homes, air quality and ventilation and much more fit into the Net Zero agenda?\r\n\r\nHear from MHCLG about the Decent Homes review in particular. What part will that play in achieving Net Zero.\r\n\r\nHear too from the Housing Ombudsman about their current deep dive into the issue of damp and mould in our homes.\r\n\r\n\r\nKey Speakers\r\n\r\nLucy Hutton, Policy Lead, Social Housing Safety, Decency and Climate Change, MHCLG\r\n\r\nJohn Moss, Housing Division, Envirovent    \r\n\r\n \r\n\r\nBen Meredith, Systemic Investigations Manager, Housing Ombudsman Service   \r\n\r\n \r\n\r\nThis session will be chaired by Karen Igho, Chair of Resident Board at Cross Keys Homes and Health and Well-being Lead at Peterborough Environment City Trust (PECT)  \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nReturn to main programme", "start_date_time": "2021-10-15 11:30:00", "end_date_time": "2021-10-15 12:45:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-23 10:33:24", "event_modified_date": "2021-10-07 10:50:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/647" }, "event_506": { "event_id": 648, "name": "Net Zero Week - ' NZC - The agenda from a Local Authority perspective'", "description": "\r\n\r\n\r\nJoin us for our Net Zero Carbon: the agenda from a Local Authority perspective session\r\n\r\n\r\nWhat are the particular challenges for local authorities in implementing Net Zero Carbon?\r\n\r\nLocal Authorities will have a vitally important part to play in this agenda. But it will bring huge challenges to meet it, not least around funding and engagement.\r\n\r\nPartnership working will be key but how will that work in practice?\r\n\r\nCome and hear from our panel and ask those questions directly.\r\n\r\n\r\nKey Speakers\r\n\r\nGraham Lock, Founder, Low Carbon Homes    \r\n\r\n \r\n\r\nNicholas Harne, Assistant Director Neighbourhoods & Housing at Hull City Council   \r\n\r\n \r\n\r\nBrian Williams, Tenant of Hull CC\r\n\r\nLisa Barker, Head of Housing, Warwick and Stratford District Councils.  \r\n\r\n \r\n\r\nChair:\r\n\r\nThis session will be chaired by Algina Kamara, Resident Involvement Manager at London Borough of Newham.  \r\n\r\n\r\n\r\n \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nReturn to main programme", "start_date_time": "2021-10-15 10:00:00", "end_date_time": "2021-10-15 11:15:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-23 10:38:32", "event_modified_date": "2021-10-12 15:44:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/648" }, "event_507": { "event_id": 642, "name": "Net Zero Week Good Practice Showcase", "description": "\r\n\r\n\r\nJoin us for our Net Zero Week Good Practice Showcase\r\n\r\nIn this Session you will hear first from Joanna Charlton, Communications Lead for Placeshapers who will discuss the key messages that came of the recent report Residents’ voices in the UK’s Net Zero Carbon journey.\r\n\r\nJoanna will focus on what that report tells us about what we need to prioritise and consider in regards to future communications with residents in particular.\r\n\r\nThen we will hear from Gail Teasdale, Chief Executive, Broadacres, who will talk about what actions they have undertaken so far in retrofit work in Broadacres properties.\r\n\r\nSee videos too from Eastlight Homes, Flagship and Raven Housing Trust, all at different stages in their NZC journey, that look at recent projects and work with residents.\r\n\r\nThe session will then be an open discussion with attendees about the key things to consider in communicating with residents.\r\n\r\nHow do we balance communicating the challenges Net Zero will undoubtably bring alongside the benefits too? We want to hear from residents on what’s important to you on this and what ideas you have for reaching more residents – what will work and what won’t?\r\n\r\nCome with your thoughts to share.\r\n\r\n\r\nKey Speakers\r\n\r\nJoanna Charlton, Communications Lead, Placeshapers \r\n\r\nGail Teasdale, Chief Executive, Broadacres \r\n\r\nEastlight Community Homes  \r\n\r\nRaven Housing Trust  \r\n\r\nFlagship.  \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n \r\n\r\n\r\nReturn to main programme", "start_date_time": "2021-10-14 13:00:00", "end_date_time": "2021-10-14 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-15 16:36:50", "event_modified_date": "2021-10-14 08:31:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/642" }, "event_508": { "event_id": 641, "name": "Net Zero Week Good Practice Showcase", "description": "\r\n\r\n\r\nJoin us for our Net Zero Week Good Practice Showcase\r\n\r\nIn this Session you will hear first from Joanna Charlton, Communications Lead for Placeshapers who will discuss the key messages that came of the recent report Residents’ voices in the UK’s Net Zero Carbon journey.\r\n\r\nJoanna will focus on what that report tells us about what we need to prioritise and consider in regards to future communications with residents in particular.\r\n\r\nThen we will hear from Charlotte Todd, Property Director, Eastlight Homes who will share a video of their Net Zero work and talk about what actions they have undertaken so far.\r\n\r\nSee videos too from Flagship and Raven Housing Trust, both at different stages in their NZC journey, that look at recent projects and work with residents.\r\n\r\nThe session will then be an open discussion with attendees about the key things to consider in communicating with residents.\r\n\r\nHow do we balance communicating the challenges Net Zero will undoubtably bring alongside the benefits too? We want to hear from residents on what’s important to you on this and what ideas you have for reaching more residents – what will work and what won’t?\r\n\r\nCome with your thoughts to share.\r\n\r\n\r\nKey Speakers\r\n\r\nJoanna Charlton, Communications Lead, Placeshapers \r\n\r\nCharlotte Todd, Property Director, Eastlight Community Homes  \r\n\r\nRaven Housing Trust  \r\n\r\nFlagship.  \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nReturn to main programme", "start_date_time": "2021-10-14 10:00:00", "end_date_time": "2021-10-14 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-15 16:33:50", "event_modified_date": "2021-10-14 08:30:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/641" }, "event_509": { "event_id": 646, "name": "Net Zero Week \u2013 what's the politics of all this?", "description": "\r\n\r\n\r\nJoin us for our Net Zero Week  - what's the politics of all this? Session \r\n\r\nA session to discuss the political and policy landscape including who and how the UK’s Net Zero journey will be funded.\r\n\r\n\r\nWe’ll be joined by Matt Harrison, BEIS, Will Jeffwitz, Head of Policy at NHF, Karen Mitchell, Chief Executive of Southway Housing Trust and Alozie Ohuonu, UNIFY (Cross-Housing BAME Network) who will all discuss: \r\n\r\n\r\n\tThe political landscape on this agenda. \r\n\tWhat is the government doing?\r\n\tWhat role is there for local government and action?\r\n\tWhat diversity issues must we be talking about and acting upon?\r\n\tAnd how might we pay for it all?\r\n\r\n\r\nThis session might not be able to give us all the answers but you will come away from this session understanding more of the bigger picture and the challenges and drivers.\r\n\r\n\r\nKey Speakers  \r\n\r\nMatt Harrison, BEIS, Social Housing Decarbonisation Fund   \r\n\r\nKaren Mitchell, Chief Executive, Southway Housing Trust  \r\n\r\nWill Jeffwitz, Head of Policy at NHF       \r\n\r\nAlozie Ohuonu. Mentoring Lead at UNIFY (Cross-Housing BAME Network) & Building Safety Manager, Clarion Housing Group  \r\n\r\nThe session will be chaired by Alison Inman, Board member at Saffron Housing, Tpas and HDN.    \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nReturn to main programme", "start_date_time": "2021-10-13 13:00:00", "end_date_time": "2021-10-13 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-23 09:24:26", "event_modified_date": "2021-10-12 14:44:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/646" }, "event_510": { "event_id": 637, "name": "\u200b\u200b\u200b\u200b\u200b\u200b\u200bA tenants perspective on Net Zero Carbon \u2013 the issues that are important to us in our homes", "description": "\r\n\r\n\r\nJoin us in person for an event at Trafford Hall facilitated by Tim Morton.\r\n\r\n\r\nAn exciting session at Trafford Hall, near Chester to explore what matters most to tenants in the Net Zero journey.\r\n\r\nMeet with other tenants to discuss this agenda together - not on zoom!\r\n\r\n\r\n\tWhy it’s important to us all in Social Housing\r\n\tWhat immediate measures can we all take\r\n\tWhat do tenants and landlords need to be doing together. \r\n\r\n\r\nLeave the day with a clearer idea of the challenges but also with ideas for your own action planning back in your home, organisation and communities.\r\n\r\n\r\nThe meeting itself will be held in the Stable, which is Trafford Hall’s carbon neutral building. \r\n\r\nAlso included in the day will be a tour of the environmental aspects of Trafford Halls newly refurbished facilities\r\n\r\n\r\nPlaces are limited so book early. \r\n\r\nPlease note: Delegates are responsible for their own travel arrangements and costs.  \r\n\r\nRefreshments and lunch are included\r\n\r\nThe session is free to attend and is open to tenants only\r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nReturn to main programme", "start_date_time": "2021-10-13 11:00:00", "end_date_time": "2021-10-13 15:00:00", "location": "Trafford Hall, Ince Lane, Wimbolds Trafford, Chester, Cheshire, CH2 4JP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2021-09-13 13:44:17", "event_modified_date": "2021-09-30 14:06:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/637" }, "event_511": { "event_id": 645, "name": "Net Zero Week \u2018Take action on climate change with young residents\u2019", "description": " \r\n\r\n\r\nJoin us for our Net Zero Week ‘Take action on climate change with young residents’\r\n\r\n\r\nIn conjunction with HACT this session will hear about a green consortium of nine housing associations who have bid for money from Backdoor Nature Hyper Local. \r\n\r\nThey’re going to be creating a national steering group of 20 young people from across social housing communities. \r\n\r\nCome and hear more about this initiative.\r\n\r\nThis session will be chaired by Joanna Chalton, Placeshapers.\r\n\r\n\r\nKey Speakers\r\n\r\nClarion  \r\n\r\nPhoenix Community Housing    \r\n\r\nNicole Perry and Catriona Briggs, Community Connectors at Catalyst  \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nReturn to main programme", "start_date_time": "2021-10-13 10:00:00", "end_date_time": "2021-10-13 11:00:00", "location": "https:\/\/www.hact.org.uk\/centre-discusses", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-23 08:23:30", "event_modified_date": "2021-10-06 12:53:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/645" }, "event_512": { "event_id": 640, "name": "Net Zero Week 'Demystifying the Technology'", "description": "\r\n\r\n\r\nJoin us for our Net Zero Week 'Demystifying the Technology' session\r\n\r\nConfused what a Ground Source Heat pump is. What does the term whole house retrofit mean? \r\n\r\nLet this session talk you through the products and technologies that are key to tackling this agenda.\r\n\r\nA practical and informative session\r\n\r\n\r\nKey Speakers\r\n\r\nLaura Bishop, Director, Infinitas Design    \r\n\r\nGordon Watts , Sustainability Manager, South Yorkshire Housing Association   \r\n\r\nStephen Knight, Managing Director, Heat Trust   \r\n\r\n \r\n\r\nThe session will be chaired by James Temple, Broadland Housing Resident.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n \r\n\r\n\r\nReturn to main programme", "start_date_time": "2021-10-12 13:00:00", "end_date_time": "2021-10-12 14:15:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-15 16:29:16", "event_modified_date": "2021-10-05 08:18:25", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/640" }, "event_513": { "event_id": 618, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nJoin our LA and ALMO staff member network, this has been set up to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe next session will be held on Zoom on: \r\n\r\nTuesday 12th October, 11am - 1pm.\r\n\r\nAGENDA TBC\r\n\r\nThe session will be facilitated by Dr Dave McKenna and supported by Louise Thompson from Tpas.\r\n\r\nYou can read the report from our April 2021 session here and our July session here.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nFuture dates for your diary!\r\n\r\nWednesday 19th January 2022 11am - 1pm\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-10-12 11:00:00", "end_date_time": "2021-10-12 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-07-14 08:37:08", "event_modified_date": "2021-09-15 11:23:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/618" }, "event_514": { "event_id": 644, "name": "Net Zero Week 'A Sector Viewpoint'", "description": "\r\n\r\n\r\nJoin us for our Net Zero Week Sector Viewpoint Session. \r\n\r\n\r\nWith so much happening on this agenda, come along and hear about the work that other organisations are doing.\r\n\r\nHear from CiH and Orbit on their work on this agenda, in particularly their recently launched report ‘Working with customers to make net zero carbon a reality’. This report is one of the first in-depth pieces of work of this kind and provides insight that will help the housing sector consider how to shape decarbonisation plans.\r\n\r\nA chance to get an update of the work commissioned by the Northern Housing Consortium on an innovative Citizens Jury of tenants looking in depth into this issue.\r\n\r\nWe need to discuss what is important to residents in the journey to Net Zero. Hear about the report Placeshapers and Tpas published earlier this year “Residents’ voices in the UK’s Net Zero Carbon journey”\r\n\r\nThis session is a great chance to get up to speed fast.\r\n\r\n\r\nKey Speakers\r\n\r\nAlexandra Gibson, Policy and Practice Officer , CiH  \r\n\r\nPaul Richards, Group Director of Customers and Communities, Orbit  \r\n\r\nLiam Gregson, Member Engagement Manager, Northern Housing Consortium  \r\n\r\nRachael Orr, Chief Executive, Placeshapers  \r\n\r\n \r\n\r\nThis session will be chaired by Lara Oyedele, Vice President Elect, Chartered Institute of Housing (CiH)  \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nReturn to main programme", "start_date_time": "2021-10-12 10:00:00", "end_date_time": "2021-10-12 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-23 08:16:03", "event_modified_date": "2021-10-11 13:30:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/644" }, "event_515": { "event_id": 639, "name": "Net Zero Week 'How do we lead our organisations to Net Zero?", "description": "\r\n\r\n\r\nJoin us for our Net Zero Week Panel Q&A Session. \r\n\r\nWhat are the challenges and opportunities for the sector ?\r\n\r\nHear from senior leaders across a range of housing associations and a contractor as they share what they see as the key issues for residents, communities and landlords in meeting this agenda.\r\n\r\nA wide ranging discussion which will include lessons learnt so far, funding, technologies and most importantly how do we take everyone with us on this journey?\r\n\r\nThis is an interactive Q&A session so come prepared with questions for these senior leaders.\r\n\r\nThis session will be chaired by Jade Lewis, Chief Executive, Sustainable Energy Association.\r\n\r\n\r\nKey Speakers\r\n\r\nGail Teasdale, Chief Executive, Broadacres  \r\n\r\nAngela Lockwood, Chief Executive, North Star Housing Group   \r\n\r\nMartyn Broadest, Director of Home, Connect Housing & Climate Emergency Work Lead for West Yorkshire Housing Partnership \r\n\r\nVicky Fordham Lewis, Managing Director, Osborne  \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nReturn to main programme", "start_date_time": "2021-10-11 11:00:00", "end_date_time": "2021-10-11 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-15 16:15:12", "event_modified_date": "2021-10-05 08:13:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/639" }, "event_516": { "event_id": 643, "name": "Net Zero Week 'The Sectors Biggest Challenge'", "description": " \r\n\r\n\r\nJoin us for our Net Zero Carbon Week Introduction and Explainer\r\n\r\n\r\nCome along to this introductory explainer session on Net Zero Carbon.\r\n\r\nWe'll discuss the background to this agenda, explore some of the key facts and scope what it will it mean for our homes. \r\n\r\nLucie Heath, Chief Reporter at Inside Housing, will take us through all of this in a fast-paced but highly informative presentation. What are the challenges and opportunities for the sector.\r\n\r\nA fast paced and highly informative presentation.\r\n\r\nThis session is intended to set you up for the week ahead with a fast paced overview.  There will be many chances to explore the issues Lucie raises at the sessions that follow during the week.\r\n\r\n\r\nKey Speaker: \r\n\r\nLucie Heath, Chief Reporter at Inside Housing    \r\n\r\n \r\n\r\n\r\nHow do I join the event? \r\n\r\nWe will be delivering this webinar on Zoom. In advance of the session you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nReturn to main programme", "start_date_time": "2021-10-11 10:15:00", "end_date_time": "2021-10-11 10:50:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-21 10:06:52", "event_modified_date": "2021-10-08 15:25:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/643" }, "event_517": { "event_id": 553, "name": "Housing Policy & Regulation", "description": "The last few years have seen constant change in the direction of housing policy. This course gives you what's new, current trends and how issues such as supply, demand, benefits, homelessness and policy. Ideal to give you the context for your role whether you are a volunteer or new staff member.\r\n\r\n\r\nFurther details\r\n\r\nOn this course you will fly through a timeline of significant changes in housing policy, then explore four themes giving you an overview and time to debate the issues in your area with your follow participants.\r\n\r\n\r\n\tHousing supply – where are new homes coming from, what tenure are they?\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits – how do recent changes impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in trying to solve it and the changes to legislation\r\n\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tThe context - key events that have shaped the current housing policy\r\n\tHousing supply nationally and locally - there's not just one housing market out there\r\n\tChanges to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definition of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of housing supply, tenancy types, benefit changes and homelessness make the housing world difficult to understand and navigate.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2021-10-07 10:00:00", "end_date_time": "2021-10-08 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-23 16:42:36", "event_modified_date": "2021-06-30 13:39:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/553" }, "event_518": { "event_id": 623, "name": "Resident Engagement Strategies in high risk buildings (Free)", "description": "Under the proposed new Building Safety Regulator and the Building Safety Bill that has driven these changes, Landlords that own high risk buildings over 18 metres or 7 storeys high, will have to develop a resident engagement strategy for each building in scope. For some organisations this could be a daunting prospect as they may have several buildings that will need a strategy.\r\n\r\nWhat Tpas has done\r\n\r\nAt Tpas, we have been working with our members to develop a framework for what a strategy could include. This is not a template – it is a series of considerations and suggestions based on the Building Safety Bill as well as good practice and practical solutions from our own, and our members’ experience. \r\n\r\nSession Outline\r\n\r\nHosted by Michael Hill, Tpas Business Development Manager, the session will explain:\r\n\r\n\r\n\tthe requirements for a Resident Engagement Strategy under the Building Safety Bill\r\n\twho is responsible for its creation delivery and review\r\n\tthe five principles for an effective strategy\r\n\tunpick the key thoughts, considerations and suggestions developed alongside our members\r\n\r\n\r\nThere will also be a chance to ask questions or maybe even offer your own suggestions, solutions or experience.\r\n\r\nYou can download the framework from our resource hub here\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! \r\n\r\n ", "start_date_time": "2021-10-06 10:00:00", "end_date_time": "2021-10-06 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-08-10 08:39:22", "event_modified_date": "2021-08-10 08:45:29", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/623" }, "event_519": { "event_id": 632, "name": "#ScrutinyWeek Good Practice Showcase (Free)", "description": "Join us for our #ScrutinyWeek Good Practice Showcase\r\n\r\nDuring our Good Practice Showcase you’ll hear from tenants and organisations showing how scrutiny has positively impacted on key service areas such as Complaints, ASB, and Repairs. \r\n\r\nThe Organisations joining us to share their work are:\r\n\r\n10.00 - 10.10 Town and Country Housing\r\n\r\n10.10. - 10.20 Peaks and Plains HT\r\n\r\n10.20 - 10.30 Great Places Housing Group\r\n\r\n10.30 - 10.40 Sovereign\r\n\r\n10.40 - 10.50 Hull CC\r\n\r\n10.50 - 11.00 Rotherham MBC \r\n\r\n11.00 - 11.10 London Borough of Waltham Forest\r\n\r\n11.10 - 11.20 Notting Hill Genesis\r\n\r\n11.20 - 11.30 Cross Keys Housing\r\n\r\n11.30 - 11.40 Stockport Homes\r\n\r\n11.40 - 11.50 Warrington HA\r\n\r\n11.50 - 12.00 TBC\r\n\r\n\r\nIf you’d like to take part in our showcase sessions and highlight the great work you are doing, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be hosting this session on our YouTube channel - a link will be sent to you if you have booked on this event.\r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-10-01 10:00:00", "end_date_time": "2021-10-01 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-06 14:01:22", "event_modified_date": "2021-09-28 10:10:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/632" }, "event_520": { "event_id": 627, "name": "#ScrutinyWeek \u2018Scrutiny Success Top Tips\u2019 (Free)", "description": "Join us for our #ScrutinyWeek ‘Scrutiny Success Top Tips’\r\n\r\nHosted by Scrutiny geek Dr Dave McKenna, Dave will share with you his own Scrutiny Success Top Tips. \r\n\r\nThere’ll also be time for you to throw in your own ideas and suggestions too!\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-09-30 13:30:00", "end_date_time": "2021-09-30 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-08-31 13:25:01", "event_modified_date": "2021-09-21 10:34:50", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/627" }, "event_521": { "event_id": 626, "name": "#ScrutinyWeek Digital Scrutiny Workshop (Free)", "description": "Join us for our #ScrutinyWeek Digital Scrutiny Workshop where you’ll be looking at where digital scrutiny is at, who’s doing it and if it’s working? \r\n\r\nThis session will also examine how Tpas can support and help you wherever you are on your scrutiny journey\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-09-30 11:00:00", "end_date_time": "2021-09-30 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-08-31 13:18:57", "event_modified_date": "2021-09-21 10:34:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/626" }, "event_522": { "event_id": 636, "name": "#ScrutinyWeek Moving scrutiny forward: thoughts from Wales (Free)", "description": "Join us for our #ScrutinyWeek 'Moving scrutiny forward: thoughts from Wales'\r\n\r\n\r\nMoving your Tenant Scrutiny Forward. \r\n\r\nAs the social housing sector and society changes,  how can we move Tenant Scrutiny forward to ensure it continues to make a positive difference to tenants and the services they receive . \r\n\r\nJoin us as David Lloyd from TPAS Cymru reflects on what’s happening in Wales and across the UK and shares some thoughts and practical ideas for you to take away. \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n ", "start_date_time": "2021-09-30 09:30:00", "end_date_time": "2021-09-30 10:15:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-09 10:18:29", "event_modified_date": "2021-09-21 10:34:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/636" }, "event_523": { "event_id": 629, "name": "#ScrutinyWeek \u2018Scrutiny beyond Housing\u2019 (Free)", "description": "Join us for our #ScrutinyWeek ‘Scrutiny beyond Housing’ \r\n\r\nWe invite speakers from health, policing and local government, to share with you how scrutiny works there and explores what good practice we could bring over to Housing. \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-09-29 14:00:00", "end_date_time": "2021-09-29 15:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-01 15:05:43", "event_modified_date": "2021-09-21 10:33:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/629" }, "event_524": { "event_id": 630, "name": "#ScrutinyWeek No Nonsense Guide to Scrutiny Workshop (Free)", "description": "SOLD OUT - WATCH THE LIVE STREAM ON THE TPAS  YOUTUBE CHANNEL\r\n\r\nJoin us for our #ScrutinyWeek No Nonsense Guide to Scrutiny Workshop\r\n\r\nOur No Nonsense Guide to Scrutiny Workshop is perfect for those new to scrutiny or looking for a quick refresh \r\n\r\nThis session cuts straight to the chase, offering top tips and sound advice on the big three elements of scrutiny that our members have told us need to be in place to deliver successful scrutiny.\r\n\r\n\r\n\r\n\r\nThe big three are….\r\n\r\n\r\n\tSound Principles\r\n\tRobust Process\r\n\tGood People \r\n\r\n\r\nAnd there’s a section on each – so wherever you are on your scrutiny journey we hope there’s something for you!\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins.  \r\n\r\nThis session will also be streamed live on YouTube.\r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-09-29 10:30:00", "end_date_time": "2021-09-29 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-01 15:38:08", "event_modified_date": "2021-09-28 15:06:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/630" }, "event_525": { "event_id": 631, "name": "#ScrutinyWeek Open Space (Free)", "description": "Join us for our #ScrutinyWeek Open Space\r\n\r\nThis session is just for tenants\/residents\/customers involved in Scrutiny. \r\n\r\nThis informal session gives you the chance to share experiences, discuss the realities of being a tenant scrutineer and offer help and support to each other\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-09-28 18:00:00", "end_date_time": "2021-09-28 19:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-06 13:57:00", "event_modified_date": "2021-09-21 10:32:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/631" }, "event_526": { "event_id": 624, "name": "#ScrutinyWeek Great Minds Think Alike? Workshop (Free)", "description": " \r\n\r\nPositive About Inclusion join us for their 'Great Minds Think Alike?' Workshop\r\n\r\n \r\n\r\n\r\nThis interactive session is all about diversity in scrutiny.\r\n\r\nThe workshop will explore the concept of diversity and the common  saying of ‘great minds think alike’ and ask if that is something we should  celebrate in the context of scrutiny or does effective scrutiny need the  challenge that different views and perspectives bring?\r\n\r\nAnd, if this is the case then:\r\n\r\n\r\n? How can we actively recruit for diversity?\r\n? How can we practically work together in a group to appreciate and\r\nvalue differences?\r\n? How do we create the inclusive atmosphere in that group that\r\ncreates the sense of belonging in which different viewpoints and\r\nopinions are respected and valued?\r\n\r\n\r\nIn the workshop these questions will be explored and participants will\r\nleave with actionable insight to take back to their scrutiny groups.\r\n\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nThis session will also be streamed live on YouTube.\r\n\r\n\r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n \r\n\r\n ", "start_date_time": "2021-09-28 13:30:00", "end_date_time": "2021-09-28 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-08-31 12:27:20", "event_modified_date": "2021-09-22 14:06:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/624" }, "event_527": { "event_id": 635, "name": "#ScrutinyWeek 'Staff Scrutiny Meet up Sessions' (Free)", "description": "Join us for our #ScrutinyWeek Staff Scrutiny Meet up Sessions \r\n\r\nThere’s one for LA\/ALMO’s staff and one for Housing Association staff. \r\n\r\nThese sessions will run simultaneously and will enable staff involved in supporting scrutiny in these sectors to come together to learn, network and share good practice\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-09-28 10:30:00", "end_date_time": "2021-09-28 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-08 09:56:43", "event_modified_date": "2021-09-22 13:55:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/635" }, "event_528": { "event_id": 625, "name": "#ScrutinyWeek Fishbowl Forum (Free)", "description": "Join us for our #Scrutinyweek Fishbowl Forum\r\n\r\nFishbowls Forums are specific, single topic, free, informal sessions that bring you together to explore the issues that matter to them.\r\n\r\nAbout the session\r\n\r\nUsing the fishbowl design, one of the liberating structures, members who have made concrete progress on the topic of interest, will share experiences with the rest of group, while in conversation with each other. They will use their time in the fishbowl to describe their experience—the good, the bad, and the ugly—informally, concretely, and openly as if there was no-one else there and they were just sharing stories in the staff kitchen or on the way to a meeting.  Those not in the fish bowl will be asked listen, observe nonverbal exchanges, and formulate questions within their small groups.\r\n\r\nJoin us for our Fishbowl forum as we invite different organisations to share with you their approaches to successful scrutiny recruitment. \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-09-27 13:30:00", "end_date_time": "2021-09-27 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-08-31 13:00:12", "event_modified_date": "2021-09-21 10:31:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/625" }, "event_529": { "event_id": 633, "name": "#ScrutinyWeek 'Say What Session' (Free)", "description": "Join us for our #ScrutinyWeek Say What Session\r\n\r\nDuring this session, you’ll hear from a range of people sharing their own unique take on scrutiny and what it means to them. \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-09-27 11:30:00", "end_date_time": "2021-09-27 12:15:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-09-06 15:24:15", "event_modified_date": "2021-09-21 10:31:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/633" }, "event_530": { "event_id": 594, "name": "Complaints Masterclass for Engaged Residents (Free)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nThis series aims to train and equip residents to be able to play an effective role in the dispute resolution process and to enable them to understand good practice and approaches in complaint handling.\r\n\r\n\r\nMore details coming soon...\r\n\r\n\r\nOther Dates:\r\n\r\n21 July 2021\r\n\r\n19 October 2021\r\n\r\n17 November 2021\r\n", "start_date_time": "2021-09-23 10:00:00", "end_date_time": "2021-09-23 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-05-17 11:49:59", "event_modified_date": "2021-05-26 19:18:37", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/594" }, "event_531": { "event_id": 607, "name": "Webinar: Tpas Accreditation - All You Need to Know (Free)", "description": "Tpas accreditation is leading the way in delivering a robust test of an organisations approach to Resident Engagement, involvement and influence.\r\n\r\nFirmly wedded to the Tpas National Tenant Engagement Standards, Tpas Accreditation accesses whether as an organisation you can demonstrate tangible outcomes with your engagement activities.\r\n\r\nWith the Tpas Engagement Standards being designed to ensure they respond to the wider housing sector engagement expectations, gaining the Tpas Accreditation is a sign that your organisation not only meets the challenging Tpas Engagement standards but is also a leader in the field of Engagement.\r\n\r\n\r\nThis webinar will be delivered by Gillian McLaren, Tpas Consultancy Manager.\r\n\r\n\r\nOn the Webinar we will cover:\r\n\r\n\r\n\tOverview of the Tpas National Engagement Standards\r\n\tThe Accreditation process\r\n\tThe benefits of gaining the Accreditation for both tenants and the organisation\r\n\tQuestions\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! ", "start_date_time": "2021-09-22 11:00:00", "end_date_time": "2021-09-22 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-06-23 12:33:56", "event_modified_date": "2021-06-23 12:33:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/607" }, "event_532": { "event_id": 520, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 1.00pm and 4.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2021-09-21 13:00:00", "end_date_time": "2021-09-22 16:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-01-18 11:02:47", "event_modified_date": "2022-01-10 10:26:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/520" }, "event_533": { "event_id": 554, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members.  This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence. \r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tEffective communication\r\n\tQuestioning and listening techniques\r\n\tSkills for influencing others\r\n\tThe impact of non-verbal communication\r\n\tTechniques for being assertive\r\n\tUsing language that helps you get your point across\r\n\tPresenting facts clearly\r\n\tUsing your learning to making your point clearly in meetings\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills.  It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2021-09-20 10:00:00", "end_date_time": "2021-09-21 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-23 16:45:13", "event_modified_date": "2021-06-30 13:47:25", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/554" }, "event_534": { "event_id": 622, "name": "Stigma and Social Housing in England (Free)", "description": "This webinar will be led by Mercy Denedo (Durham University Business School) and Amanze Ejogu (University of Leicester)\r\n\r\n\r\nEvery day in England, people are judged negatively and even actively discriminated against because they rent their home from a social landlord. While it is hard to fathom why such sigmatization occurs, it is the reality faced by many people and their families who are living in socially rented accommodation in England.\r\n\r\nWhy should people have to face this type of stigmatization just because they live in social housing? What is the impact of this type of stigma on the lives of social housing tenants? How is it challenged? Seeking answers to these questions led us on a journey which resulted in our report titled Stigma and Social Housing in England.\r\n\r\n\r\nIn this webinar we will discuss our findings and open up the webinar for a dialogue on our consultations questions (see page 59 of the report).\r\n\r\nWe believe that for change to emerge within the social housing sector, everyone needs to play their parts. There is a need for honest conversations and spirited engagement around this issue by all stakeholders in the social housing sector and this conversation should not be limited to the government, politicians, the media, housing providers and tenants.\r\n\r\n\r\nWe hope that you would join us in this webinar.", "start_date_time": "2021-09-20 10:00:00", "end_date_time": "2021-09-20 11:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-07-26 07:36:10", "event_modified_date": "2021-08-02 13:01:37", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/622" }, "event_535": { "event_id": 578, "name": "Building Safety", "description": "A unique course to ensure you put residents at the heard of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heard of building safety, this unique training course examines existing good practice, the latest thinking and hoe this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on multi storey blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2021-09-16 10:00:00", "end_date_time": "2021-09-16 15:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-27 10:47:24", "event_modified_date": "2021-06-25 09:41:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/578" }, "event_536": { "event_id": 591, "name": "Tpas Online Members Event (Free)", "description": "Tpas Online Members Event\r\n\r\nOur next virtual members event will take place on Tuesday 14th September 2021.\r\n\r\nBehavioural Insights – how can you use what we discovered from our research project?\r\n\r\nIn July we were very proud to launch the report into the ground-breaking research we undertook alongside 5 of our members to understand whether using behavioural  insights could improve engagement. \r\n\r\nOur launch event was very well attended by over 100 delegates and we now want to offer Tpas members exclusive access to their own opportunity to learn from our research and to experiment with some of the techniques. \r\n\r\nThis event will be facilitated by Anna O’Halloran, National Consultancy Manager and one of England’s foremost behavioural insights practitioners in social housing. \r\n\r\nEvent Programme\r\n\r\nNote: to get the best out of this session, we recommend that you download and read our report - click here to download\r\n\r\n11:00 – arrivals and welcome\r\n\r\n11:10 – a down and dirty explanation of behavioural insights and how we applied it in our research\r\n\r\n11:50 – break\r\n\r\n12:00 – breakout session: discussing and feeding back barriers to engagement and involvement\r\n\r\n12:30 – breakout session: identifying solutions and overcoming barriers, using behavioural insights\r\n\r\n12:50 – time for recap and questions\r\n\r\n13:00 - finish\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n \r\n\r\n\r\n", "start_date_time": "2021-09-14 11:00:00", "end_date_time": "2021-09-14 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-05-11 12:52:02", "event_modified_date": "2021-08-10 09:46:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/591" }, "event_537": { "event_id": 606, "name": "Delivering Social Value in Estate Regeneration Through Community Engagement (Free for Members)", "description": "In this webinar we will discuss how to deliver social value through digital community engagement with a particular view towards estate regeneration projects.\r\n\r\n\r\nWe are joined by Mike Saunders, Co-Founder of Commonplace and Matt Parsonage, Head of Communities at Clarion Housing.  Mike will speak about the role of tech in facilitating community engagement and how social value is embedded with the process.  Matt will speak about how Clarion used tech to engage with the community on the regeneration of Barne Barton Estate.\r\n\r\n\r\nIn this webinar we will cover:\r\n\r\n\r\n\tHow is social value being used by private developers and housing associations?\r\n\tWhat are the right metrics to understand and measure social impact in the built environment?\r\n\tHow engaging with communities helps to inform needs and increase social value\r\n", "start_date_time": "2021-09-13 11:00:00", "end_date_time": "2021-09-13 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-06-22 15:14:00", "event_modified_date": "2021-07-06 08:42:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/606" }, "event_538": { "event_id": 566, "name": "Performance Information & Data - A Guide for Customers", "description": "Find out how to interpret performance information and ask the right questions so that you can confidently challenge performance and drive improvement.\r\n\r\n\r\nFurther Information\r\n\r\nThis is a really useful and practical course that demystifies and explains the terms performance information and performance management.  It looks at the types of performance information that housing organisations use, common terminology and how it is used to help manage the organisations performance.  It will help you to ask the right questions so you can challenge the organisations performance information.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tMeasuring the performance of housing services\r\n\tIdentifying common performance terms\r\n\tUsing performance indicators\r\n\tSetting and monitoring targets\r\n\tCollecting performance information\r\n\tUsing benchmarking\r\n\tInterpreting and questioning performance information\r\n\tHow performance data is presented\r\n\tApplying your learning to real life scenarios\r\n\r\n\r\n\r\nAudience\r\n\r\nIt is aimed at tenants, residents and officer level staff who want to understand how performance information is used in housing organisations.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-08-23 10:00:00", "end_date_time": "2021-08-24 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-26 11:28:15", "event_modified_date": "2021-04-26 11:28:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/566" }, "event_539": { "event_id": 600, "name": "Fishbowl Forum - Young People and Engagement (Free)", "description": "Fishbowl Forums\r\n\r\nWe are pleased to be holding these new online sessions for our members which will focus on areas that members said they were interested in.  These events will offer practical examples of what other Tpas members are doing in the sector. \r\n\r\nJoin us for our Fishbowl Forums\r\n\r\nFishbowls Forums are specific, single topic, free, informal sessions that bring our members together to explore the issues that matter to them.\r\n\r\nAbout the session\r\n\r\nUsing the fishbowl design, one of the liberating structures, members who have made concrete progress on the topic of interest, will share experiences with the rest of group, while in conversation with each other. They will use their time in the fishbowl to describe their experience—the good, the bad, and the ugly—informally, concretely, and openly as if there was no-one else there and they were just sharing stories in the staff kitchen or on the way to a meeting.  Those not in the fish bowl will be asked listen, observe nonverbal exchanges, and formulate questions within their small groups.\r\n\r\nOur Fishbowl forums will focus on  \r\n\r\nFishbowl Forum: Offering incentives\/rewards for engagement work – 16th June 1-3pm\r\n\r\nFishbowl Forum : Delivering Local offers – 24th June 11am – 1pm\r\n\r\nFishbowl Forum : Young People and Engagement - 11th August 11am - 1pm\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. ", "start_date_time": "2021-08-11 11:00:00", "end_date_time": "2021-08-11 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-06-15 15:07:27", "event_modified_date": "2021-06-15 15:11:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/600" }, "event_540": { "event_id": 563, "name": "Holding Your Landlord to Account", "description": "The elements of this course will help  involved customers and staff  to consider effective ways for governance, assurance and co-regulation to benefit the organisation and its customers.\r\n\r\n\r\nOn this course:\r\n\r\n\r\n\tWe will explore the ways to link formal customer involvement with the governance of the landlord\r\n\tExplore the skills required of those people who are formally involved in governance and co-regulation\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n \r\n", "start_date_time": "2021-08-05 10:00:00", "end_date_time": "2021-08-05 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-26 10:50:43", "event_modified_date": "2021-04-26 10:50:44", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/563" }, "event_541": { "event_id": 560, "name": "Maximise the Power of Scrutiny", "description": "After all the hard work that’s goes into a scrutiny review, can you really risk not communicating and circulating the findings and recommendations effectively? Of course not!\r\n\r\n\r\nFurther details\r\n\r\nThat’s why we have designed this specialist scrutiny course to equip you with all the skills and knowledge needed to ensure your review packs a real punch!\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tWhat needs to go into a scrutiny report\r\n\tIdentifying who your target audiences are and the best methods to suit them\r\n\tExploring different presentation methods and platforms\r\n\tUnderstanding and unlocking the skills needed to speak with confidence to different audiences.\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-07-27 10:00:00", "end_date_time": "2021-07-27 14:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-23 17:04:31", "event_modified_date": "2021-04-23 17:04:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/560" }, "event_542": { "event_id": 593, "name": "Complaints Masterclass for Engaged Residents (Free)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nThis series aims to train and equip residents to be able to play an effective role in the dispute resolution process and to enable them to understand good practice and approaches in complaint handling.\r\n\r\n\r\nMore details coming soon...\r\n\r\n\r\nFurther Dates\r\n\r\n23 September 2021\r\n\r\n19 October 2021\r\n\r\n17 November 2021", "start_date_time": "2021-07-21 10:00:00", "end_date_time": "2021-07-21 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-05-17 11:47:00", "event_modified_date": "2021-06-28 13:02:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/593" }, "event_543": { "event_id": 592, "name": "Webinar: The Housing Ombudsman Complaint Handling Code (Free for members)", "description": "We are hosting a series of webinars in partnership with the Housing Ombudsman.\r\n\r\n\r\nThis series aims to train and equip residents to be able to play an effective role in the dispute resolution process and to enable them to understand good practice and approaches in complaint handling.\r\n\r\n\r\nMore details coming soon...\r\n", "start_date_time": "2021-07-15 14:00:00", "end_date_time": "2021-07-15 15:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-05-17 11:42:32", "event_modified_date": "2021-06-08 12:28:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/592" }, "event_544": { "event_id": 597, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about webinars and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto over the last 6 months\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! \r\n", "start_date_time": "2021-07-13 11:00:00", "end_date_time": "2021-07-13 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-05-18 16:33:39", "event_modified_date": "2021-05-18 16:33:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/597" }, "event_545": { "event_id": 601, "name": "Care & Support Conversation Caf\u00e9 (Free)", "description": "Calling all staff who work in Care and Support.\r\n\r\nFollowing our successful session in February where we connected and talked to our Care and Support members to see how Tpas can best support them.  We are launching our ‘Care & Support Conversation Café’\r\n\r\nIf you work in engagement in Care and Support, join us to talk to your peers and discuss all the hot topics and issues which you face.\r\n\r\nThe session will take place on Monday 12th July from 1.30pm – 2.30pm\r\n\r\nThese sessions will be held quarterly.  Further dates to be confirmed.\r\n\r\nWe do hope you can join us, if you have any questions please contact lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. ", "start_date_time": "2021-07-12 13:30:00", "end_date_time": "2021-07-12 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-06-17 10:19:34", "event_modified_date": "2021-06-24 06:49:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/601" }, "event_546": { "event_id": 556, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-07-12 10:00:00", "end_date_time": "2021-07-13 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-23 16:52:03", "event_modified_date": "2021-04-27 15:20:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/556" }, "event_547": { "event_id": 555, "name": "No Nonsense Guide to Scrutiny", "description": "This webinar cuts straight to the chase, offering top tips and sound advice on the big three elements of scrutiny that our members have told us need to be in place to deliver successful scrutiny.\r\n\r\n\r\nThe big three are….\r\n\r\n\r\n\tSound Principles\r\n\tRobust Process\r\n\tGood People \r\n\r\n\r\nAnd there’s a section on each – so wherever you are on your scrutiny journey we hope there’s something for you!\r\n\r\nAnd what’s more all those who book a place will receive our no-nonsense E book free of charge.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-07-08 10:00:00", "end_date_time": "2021-07-08 23:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-04-23 16:48:55", "event_modified_date": "2021-04-28 09:10:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/555" }, "event_548": { "event_id": 585, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nWe have recently launched our LA and ALMO staff member network to facilitate peer to peer support and learning amongst LA\/ALMO’s staff. \r\n\r\nThere will be quarterley online meet ups and the group will have a dedicated online networking group on Tpas connect.\r\n\r\nThe next session will be held on Zoom on: \r\n\r\nWedesday 7th July 11am - 1pm.\r\n\r\nAt this session we will look at\r\n\r\nCustomer Panels \/ Resident Groups \/ Tenant Associations - how can we best support them to make a difference?\r\n\r\nThis will be a fun and interactive session and we’ll be doing three activities:\r\n\r\n- Nine minute networking - random groups of three (or four)\r\n\r\n- Appreciative interviews - finding out about each others’ success stories in small groups\r\n\r\n- Conversation Cafe - sharing and discussing your top tips in groups of five or six\r\n\r\nThere will also be an update from Tpas including everything on offer for Local Government and ALMO members.\r\n\r\nThe session will be facilitated by Dr Dave McKenna and supported by Louise Thompson from Tpas.\r\n\r\nYou can read the report from our last session here\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\nFuture dates for your diary!\r\n\r\nTuesday 12th October 2021 11am - 1pm\r\n\r\nWednesday 19th January 2022 11am - 1pm\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk", "start_date_time": "2021-07-07 11:00:00", "end_date_time": "2021-07-07 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-05-06 11:09:07", "event_modified_date": "2021-06-17 10:15:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/585" }, "event_549": { "event_id": 602, "name": "Enabling Community Action", "description": "All communities have the potential to lead local action, yet how do we work alongside residents to create the changes they want?\r\n\r\n\r\nWhat will this course cover?\r\n\r\n\r\n\tAn overview of Community Action and Asset Based approaches\r\n\tAn intoduction to ABCD (Asset Based Community Development)\r\n\tBetter practice, promotion and support methods aimed at enabling Community Action\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tHow to develop a clear approach to enabling Community Action\r\n\tHow their current offer or plans fit with Community action and Asset Based approaches\r\n\tHow to self-assess and action plan to meet the Tpas Engagement Standard 7.4\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nCommunity Investment and Resident Involvement Staff and their managers.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2021-07-07 09:30:00", "end_date_time": "2021-07-07 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-06-18 13:02:58", "event_modified_date": "2021-06-18 13:02:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/602" }, "event_550": { "event_id": 586, "name": "Meet the Ombudsman (Free)", "description": "Meet the Ombudsman\r\n\r\nFollowing last years hugely successful session with Richard Blakeway the Housing Ombudsman, Tpas are delighted to announce we are hosting another  “Ask the Housing Ombudsman” session. \r\n\r\nYou will have the chance to Richard any burning questions you may have on all aspects of the Housing Ombudsman Service!   Richard will also be discussing the new Housing Ombudsman residents panel and how this will work\r\n\r\n\r\nPlaces must be booked and you can submit your questions in advance to lisa.holt@tpas.org.uk.  There will also be the opportunity to ask any questions on the day.\r\n\r\n\r\nThe session will be chaired by our Chief Executive Jenny Osbourne.\r\n\r\nQuestions can only be put to Richard via zoom so make sure you book your place if you have a question.\r\n\r\n\r\nPlease note Richard will not be able to comment on any existing complaints that the Housing Ombudsman Service are dealing with or have previously dealt with.\r\n\r\n\r\nAbout Richard Blakeway\r\n\r\nRichard Blakeway is the Housing Ombudsman.\r\n\r\nRichard has extensive experience in the housing sector. He was Deputy Mayor for Housing, Land and Property at the Greater London Authority for eight years and chair of the Homes for London board, and adviser in the No10 policy unit.\r\n\r\nPreviously he was chair of a local authority development company and a non-executive director of Homes England for nearly three years.\r\n\r\n", "start_date_time": "2021-07-06 11:00:00", "end_date_time": "2021-07-06 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-05-06 14:11:00", "event_modified_date": "2021-07-06 08:45:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/586" }, "event_551": { "event_id": 599, "name": "Thoughts on Behavioural Insights (Free)", "description": "For over a year Tpas has been shaping an innovative new approach to enhancing tenant engagement using Behavioural Insights.\r\n\r\n\r\nWe brought together five social housing providers to explore the application of Behavourial Insights and engagement. The research project respected and reflected the central role that tenant engagement should play in a social housing organisation and sought to understand whether using behavioural science could help achieve this.\r\n\r\nJoin us and our guest 'thought leaders'  where we explore the outcomes from the research.\r\n\r\nWe will share some of our key findings in our exploration of a more effective, evidence-based approach to tenant engagement and discuss the endless possibilities that applying behavioural insights methodology can have in modernising tenant engagement. \r\n\r\n\r\nProgramme\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10:30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome from Jenny Osbourne and introduction to Voicescape\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10:40\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas and behavioural insights, our story:\r\n\r\n\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t\tAnna O’Halloran\r\n\t\t\t\t\tNational Consultancy Manager, Tpas\r\n\t\t\t\t\tStephen Johnson\r\n\t\t\t\t\tConsidered\r\n\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10:50\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWandle\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11:00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNottingham City Homes\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11:20\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJoseph Rowntree Housing Trust (JRHT)\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11:30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWolverhampton Homes\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11:40\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPanel discussion\r\n\r\n\t\t\t\r\n\t\t\t\tJenny Osbourne\r\n\t\t\t\tChief Executive, Tpas\r\n\t\t\t\tShaun Aldis\r\n\t\t\t\tChief Executive, Wolverhampton Homes\r\n\t\t\t\tTracey Lees,\r\n\t\t\t\tChief Executive, Wandle\r\n\t\t\t\tAngela Dearing\r\n\t\t\t\tDeputy Director of Housing, JRHT\r\n\t\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11:55\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing remarks\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. ", "start_date_time": "2021-07-01 10:30:00", "end_date_time": "2021-07-01 12:00:00", "location": "https:\/\/zoom.us\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-06-03 12:02:41", "event_modified_date": "2021-06-30 12:53:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/599" }, "event_552": { "event_id": 589, "name": "Regulator of Social Housing (RSH) webinar - current regulation and changes for the future (Free)", "description": "Tpas are working with the Regulator of Social Housing (RSH) to bring this webinar to our members.\r\n\r\n\r\n\r\nLast year, the Government published its Social Housing White Paper. In this, it asked Regulator of Social Housing (RSH) to change the way it carries out consumer regulation in social housing and to create a new consumer function.\r\n\r\nRSH  want to hear from social housing tenants over the next few years on a range of topics relating to this, to better understand what matters to you. This will help RSH make the right decisions about how the new consumer function should work in practice.\r\n\r\n\r\nThis is the first set of webinars in a multi-year programme of tenant engagement and a new approach for RSH.\r\n\r\nDuring this first webinar, you’ll hear about how regulation in the social housing sector works at the moment and the changes the White Paper is introducing, and about the opportunities coming up to engage further with RSH.  \r\n\r\nThe aim of the session to provide a clear picture of how regulation works and to equip participants with the knowledge they need to fully engage in the conversations about regulatory change.\r\n\r\nThere will be time for questions in the webinar  – please feel free to submit any in advance or ask on the day.  Email your questions in advance to lisa.holt@tpas.org.uk.\r\n\r\nThe webinar is open to all residents, but will be most relevant for tenants that rent their homes.\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. ", "start_date_time": "2021-06-30 11:00:00", "end_date_time": "2021-06-30 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-05-10 14:41:07", "event_modified_date": "2021-06-23 13:49:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/589" }, "event_553": { "event_id": 583, "name": "Scrutiny: Productive Teams and Positive Relationships", "description": "The real success of Scrutiny depends on people, and the relationships they build with staff, the board, councilors and each other. The focus of this course is therefore provide the knowledge and skills scrutineers need to create productive teams and positive relationships.\r\n\r\n\r\nWhat will the course cover?\r\n\r\nScrutineers will be encouraged to reflect on their own learning styles and those of others. They ill also explore the power of the team, and how to forge productive relationships within a scrutiny context.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tUnderstanding what makes a good scrutiny group.\r\n\tIdentifying individual styles within groups\r\n\tUnderstanding group dynamics\r\n\tStaff \/Board\/ Scrutineer relationships.\r\n\tUse of group skills in project planning.\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course would be of use to people at all levels of their scrutiny journey\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-06-30 10:00:00", "end_date_time": "2021-06-30 15:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-28 11:55:44", "event_modified_date": "2021-05-07 11:03:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/583" }, "event_554": { "event_id": 544, "name": "Webinar: Housing Ombudsman 'Cold Comfort' (Free for members)", "description": "Webinar Postponed. New date to be announced soon.\r\n\r\n\r\nTpas have partnered with The Housing Ombudsman again to bring you this Webinar based around their 'Cold Comfort' report. \r\n\r\n\r\nThis Webinar will be run in conjunction with The Housing Ombudsman.\r\n\r\n\r\nThe Housing Ombudsman’s latest thematic report was published on 16 February. ‘Cold comfort’ looks at complaints the Ombudsman has recently investigated about heating and hot water, gas safety and heat networks (district heating). It also looks at landlords’ complaint-handling and their approach to energy efficiency and innovation.\r\n\r\n\r\nThe report highlights the serious impact these complaints can have on residents, especially in winter months and when they involve vulnerable households.\r\n\r\nThe report summarises the lessons learnt from over 200 complaints from tenants and leaseholders and makes 40 recommendations for improvement. It also highlights 10 case studies from complaints brought to the Ombudsman – including some disturbing stories.\r\n\r\n\r\nYou can look at the report on here.\r\n\r\n\r\nThis webinar, from the Ombudsman’s expert trainers, will look at the report’s findings and recommendations and include time for questions and discussion.", "start_date_time": "2021-06-25 10:30:00", "end_date_time": "2021-06-25 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-02-24 15:38:53", "event_modified_date": "2021-06-24 14:32:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/544" }, "event_555": { "event_id": 576, "name": "Fishbowl Forum - Delivering Local offers (Free)", "description": "Fishbowl Forums\r\n\r\nWe are pleased to be holding these new online sessions for our members which will focus on areas that members said they were interested in.  These events will offer practical examples of what other Tpas members are doing in the sector. \r\n\r\nJoin us for our Fishbowl Forums\r\n\r\nFishbowls Forums are specific, single topic, free, informal sessions that bring our members together to explore the issues that matter to them.\r\n\r\nAbout the session\r\n\r\nUsing the fishbowl design, one of the liberating structures, members who have made concrete progress on the topic of interest, will share experiences with the rest of group, while in conversation with each other. They will use their time in the fishbowl to describe their experience—the good, the bad, and the ugly—informally, concretely, and openly as if there was no-one else there and they were just sharing stories in the staff kitchen or on the way to a meeting.  Those not in the fish bowl will be asked listen, observe nonverbal exchanges, and formulate questions within their small groups.\r\n\r\nOur Fishbowl forums will focus on  \r\n\r\nFishbowl Forum: Offering incentives\/rewards for engagement work – 16th June 1-3pm\r\n\r\nFishbowl Forum : Delivering Local offers – 24th June 11am – 1pm\r\n\r\nFishbowl Forum : Young People and Engagement - 11th August 11am - 1pm\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. ", "start_date_time": "2021-06-24 11:00:00", "end_date_time": "2021-06-24 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-04-27 10:31:48", "event_modified_date": "2021-06-15 15:10:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/576" }, "event_556": { "event_id": 547, "name": "Webinar: Tpas Accreditation - All You Need to Know (Free)", "description": "Tpas accreditation is leading the way in delivering a robust test of an organisations approach to Resident Engagement, involvement and influence.\r\n\r\nFirmly wedded to the Tpas National Tenant Engagement Standards, Tpas Accreditation accesses whether as an organisation you can demonstrate tangible outcomes with your engagement activities.\r\n\r\nWith the Tpas Engagement Standards being designed to ensure they respond to the wider housing sector engagement expectations, gaining the Tpas Accreditation is a sign that your organisation not only meets the challenging Tpas Engagement standards but is also a leader in the field of Engagement.\r\n\r\n\r\nThis webinar will be delivered by Anna O'Halloran, Tpas Consultancy Manager.\r\n\r\n\r\nOn the Webinar we will cover:\r\n\r\n\r\n\tOverview of the Tpas National Engagement Standards\r\n\tThe Accreditation process\r\n\tThe benefits of gaining the Accreditation for both tenants and the organisation\r\n\tQuestions\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! \r\n", "start_date_time": "2021-06-22 11:00:00", "end_date_time": "2021-06-22 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-04-15 09:53:19", "event_modified_date": "2021-04-15 09:53:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/547" }, "event_557": { "event_id": 539, "name": " Floored: Provision of Appropriate Flooring in Social Housing (Free for members)", "description": "We are pleased to come together with TPAS Cymru and Longleigh Foundation to bring you this webinar to look at the provision of appropriate flooring in social housing.\r\n\r\nThe webinar will go through the excellent reaseach Elizabeth Taylor from Tpas Cymru has done around this subject and look at the impact this has on residents. We will also be joined by Andy Peers from Longleigh Foundation who are a grant-making charitable foundation dedicated to supportint the individuals and communities servied by the social housing sector. \r\n\r\n\r\nOver the past year, TPAS Cymru teamed up with Tai Pawb to find out more about the provision of flooring in newly-let social homes.\r\n\r\n\r\nPublishing their joint report - 'FLOORED' - they've found that a lack of flooring or carpet has impacted on tenants' health and wellbeing. Those surveyed listed issues such as a lack of warmth, safety and sound in their homes, health issues, including breathing difficulties, and depression. Responses from tenants with children highlighted safety issues and an increase in isolation and loneliness in not being able to invite friends to visit.? \r\n \r\nThe report, however, also highlighted good practice, whereby some?social landlords left existing flooring in place where possible and through a request from a new tenant. Moreover, some landlords were working with organisations to help tenants secure safe and affordable flooring options.? \r\n\r\nThe report contains 10 recommendations for Government and social landlords to consider.\r\n\r\nYou can download the report here.\r\n", "start_date_time": "2021-06-17 14:00:00", "end_date_time": "2021-06-17 15:30:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-02-11 15:01:14", "event_modified_date": "2021-05-19 11:40:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/539" }, "event_558": { "event_id": 575, "name": "Fishbowl Forum - Offering incentives\/rewards for engagement work (Free)", "description": "Fishbowl Forums\r\n\r\nWe are pleased to be holding these new online sessions for our members which will focus on areas that members said they were interested in.  These events will offer practical examples of what other Tpas members are doing in the sector. \r\n\r\nJoin us for our Fishbowl Forums\r\n\r\nFishbowls Forums are specific, single topic, free, informal sessions that bring our members together to explore the issues that matter to them.\r\n\r\nAbout the session\r\n\r\nUsing the fishbowl design, one of the liberating structures, members who have made concrete progress on the topic of interest, will share experiences with the rest of group, while in conversation with each other. They will use their time in the fishbowl to describe their experience—the good, the bad, and the ugly—informally, concretely, and openly as if there was no-one else there and they were just sharing stories in the staff kitchen or on the way to a meeting.  Those not in the fish bowl will be asked listen, observe nonverbal exchanges, and formulate questions within their small groups.\r\n\r\nOur Fishbowl forums will focus on  \r\n\r\nFishbowl Forum : Offering incentives\/rewards for engagement work – 16th June 1-3pm\r\n\r\nFishbowl Forum : Delivering Local offers – 24th June 11am – 1pm\r\n\r\nFishbowl Forum : Young People and Engagement - 11th August 11am - 1pm\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. ", "start_date_time": "2021-06-16 13:00:00", "end_date_time": "2021-06-16 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-04-27 10:29:39", "event_modified_date": "2021-06-15 15:09:25", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/575" }, "event_559": { "event_id": 598, "name": "How new housing technology can improve resident wellbeing Webinar (Free)", "description": "At a time when technology seems to be taking over our lives, is this really something to be wary of? Have you heard the phrase Smart Homes and thought – what are they going on about?\r\n\r\n \r\n\r\nIn this free to members, two-hour session we will explore the ways in which we can harness technology for good. We will look at how things are changing behind the scenes, how we can use it to make our lives that little bit easier and also improve our wellbeing in the process.\r\n\r\n\r\nWe are delighted to have secured three Tpas commercial members (Futr, Envirovent & Gridizen) to provide some insight into how they see the future of technology, and how their organisation is looking to use it to improve the services that residents receive.\r\n\r\nEvent sponsored by Tpas Commercial Member Gridizen.\r\n\r\n\r\nDate: Tuesday 15th June, 10am - 12noon\r\n\r\nThe event is free for Tpas Members and will be held on the Zoom digital platform and booking need to be made through the website.\r\n\r\n\r\nSpeakers\r\n\r\nBarry Malki – Director – Social Squared    \r\n\r\nBarry is well-known in the social housing world as an energetic and engaging facilitator. He will lead the session and look at the background of that Smart Homes movement and what this might mean for the future.\r\n\r\nKitty Hadaway – Futr Technologies      \r\n\r\nKitty will focus on how technology is helping social landlords be more inclusive of their residents whilst also creating more time to devote to complex needs residents .\r\n\r\nAs a seasoned customer and client loyalty professional, Kitty is Futr’s expert on all things social housing and housing customer services. A key role is to understand the challenges facing housing providers, and translate these into product and service improvements – ensuring solutions are optimised for the market.\r\n\r\nJohn Moss – Envirovent    \r\n\r\nHow will Customers engage with Smart Tech in their property? John will lead the discussion on the mutual benefits of the use of smart technology. By understanding the insights technology can bring, we can make our homes more comfortable, well maintained and desirable.\r\n\r\nJohn has worked in the ventilation sector for EnviroVent for over a decade and has worked with hundreds of social landlords regarding Indoor Air Quality, Capital Investment schemes and Repairs and Maintenance solutions.\r\n\r\nKamran Mahmood – Gridizen    \r\n\r\nHow can new technology improve the lives of residents? Kamran will demonstrate how simple and low cost innovation can upgrade residents’ safety and wellbeing, by equipping social landlords with the right tools to enhance their service. \r\n\r\nKamran started his career in investment banking in 1990, before founding his own residential and serviced apartment management businesses in 1999. Working in both the hospitality and property sectors, Kamran noticed a significant difference in how customers were prioritised. He founded Gridizen in 2017 to create a cutting-edge property management platform which places residents at the heart of housing.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n \r\n", "start_date_time": "2021-06-15 10:00:00", "end_date_time": "2021-06-15 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-05-19 10:35:38", "event_modified_date": "2021-05-19 15:43:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/598" }, "event_560": { "event_id": 590, "name": "Tpas Online Members\u00a0Event (Free)", "description": "Tpas Online Members Event\r\n\r\nOur virtual members event will take place on Thursday 10th June 2021.\r\n\r\n\r\nSession Outline\r\n\r\n \r\n\r\nThe Charter for Social Housing Residents\/White Paper: Six Months on - where are we now?\r\n\r\n \r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1PM – 1.10PM\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions and session overview\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.10PM – 1.30PM\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\tTo be safe in your home\r\n\t\t\t\tTo Know how your landlord is performing\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.3OPM – 1.45PM\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDiscussion Groups\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.45PM-2.05PM\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\tTo have your complaints dealt with promptly and fairly\r\n\t\t\t\tTo be treated with respect\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.05PM-2.20PM\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDiscussion Groups and Break\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.20PM-2.40PM\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\tTo have your voice heard by your landlord\r\n\t\t\t\tTo live in a good quality home and neighbourhood\r\n\t\t\t\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.40PM-2.50PM\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDiscussion Groups\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.50PM-3.00PM\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Round up and Close\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n \r\n", "start_date_time": "2021-06-10 13:00:00", "end_date_time": "2021-06-10 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-05-11 10:48:41", "event_modified_date": "2021-06-03 15:18:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/590" }, "event_561": { "event_id": 572, "name": "Engaging Young People in the Housing World (Free for members)", "description": "This 90 minute session explores the journey Rotherham MBC have taken to successfully engage young people in their borough. Hear how their tenant led scrutiny project “Engaging Young Tenants in Rotherham” secured some key actions, find out what progress has been made, and what learning there has been along the way\r\n\r\n\r\nThis Webinar will be delivered by Asim Munir, Tenant Involvement Co-ordinator at Rotherham MBC.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-06-10 10:30:00", "end_date_time": "2021-06-10 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-04-27 10:15:22", "event_modified_date": "2021-04-27 10:36:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/572" }, "event_562": { "event_id": 549, "name": "Co-Creating Services, Policies & Strategies", "description": "Following the Social Housing White Paper, giving tenants a genuine voice in developing and improving services is now more important than it has ever been.\r\n\r\n\r\nFurther Details\r\n\r\nThis new challenge brings with it unique opportunities to harness the ideas and enthusiasm of residents and staff, and shape the future of your service together. No one knows your service as well as your staff and tenants, but what does meaningful engagement really look like? How do you create the equality needed to truly work together? And most importantly, how do you turn conversations into outcomes?\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tDefinitions of co-creation and co-design\r\n\tThe benefits of co-creation\r\n\tExploring the different stages of co-creation?\r\n\tIdentifying the barriers to your services being coproduced and how to overcome them\r\n\tMethods and approaches and when to use them\r\n\tCo-designing your project\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tCo-creation principals and background\r\n\tOpportunities and barriers to adopting co-creation in your service\r\n\tTools and techniques and when to apply them\r\n\tNext steps for your organisation\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff, residents, decision-makers and partners interested in leading change in their organisation.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-06-08 10:00:00", "end_date_time": "2021-06-09 13:00:00", "location": "Zoom, ., ., Zoom, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-04-23 14:21:35", "event_modified_date": "2021-04-27 15:29:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/549" }, "event_563": { "event_id": 573, "name": "Fishbowl Forum 1 - Providing digital resources\/support for resident engagement (Free)", "description": "Fishbowl Forums\r\n\r\nWe are pleased to be holding 3 new online sessions for our members which will focus on areas that members said they are interested in.  These events will offer practical examples of what other Tpas members are doing in the sector. \r\n\r\nJoin us for our Fishbowl Forums\r\n\r\nFishbowls Forums are specific, single topic, free, informal sessions that bring our members together to explore the issues that matter to them.\r\n\r\nAbout the session\r\n\r\nUsing the fishbowl design, one of the liberating structures, members who have made concrete progress on the topic of interest, will share experiences with the rest of group, while in conversation with each other. They will use their time in the fishbowl to describe their experience—the good, the bad, and the ugly—informally, concretely, and openly as if there was no-one else there and they were just sharing stories in the staff kitchen or on the way to a meeting.  Those not in the fish bowl will be asked listen, observe nonverbal exchanges, and formulate questions within their small groups.\r\n\r\nOur first three forums will focus on  \r\n\r\nFishbowl 1: Providing digital resources\/support for resident engagement – 26th May at 1.00 – 3.00pm.\r\n\r\nFishbowl 2: Offering incentives\/rewards for engagement work – 16th June 1-3pm\r\n\r\nFishbowl 3: Delivering Local offers – 24th June 11am – 1pm\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n", "start_date_time": "2021-05-26 13:00:00", "end_date_time": "2021-05-26 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-04-27 10:17:27", "event_modified_date": "2021-05-04 16:22:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/573" }, "event_564": { "event_id": 543, "name": "Webinar: Housing Ombudsman 'Cold Comfort' (Free for members)", "description": "Tpas have partnered with The Housing Ombudsman again to bring you this Webinar based around their 'Cold Comfort' report. \r\n\r\n\r\nThis Webinar will be run in conjunction with The Housing Ombudsman.\r\n\r\n\r\nThe Housing Ombudsman’s latest thematic report was published on 16 February. ‘Cold comfort’ looks at complaints the Ombudsman has recently investigated about heating and hot water, gas safety and heat networks (district heating). It also looks at landlords’ complaint-handling and their approach to energy efficiency and innovation.\r\n\r\n\r\nThe report highlights the serious impact these complaints can have on residents, especially in winter months and when they involve vulnerable households.\r\n\r\nThe report summarises the lessons learnt from over 200 complaints from tenants and leaseholders and makes 40 recommendations for improvement. It also highlights 10 case studies from complaints brought to the Ombudsman – including some disturbing stories.\r\n\r\n\r\nYou can look at the report on here.\r\n\r\n\r\nThis webinar, from the Ombudsman’s expert trainers, will look at the report’s findings and recommendations and include time for questions and discussion.\r\n", "start_date_time": "2021-05-26 10:30:00", "end_date_time": "2021-05-26 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-02-24 15:37:17", "event_modified_date": "2021-03-30 11:11:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/543" }, "event_565": { "event_id": 569, "name": "Webinar: Tpas National Engagement Standards - What are they and why do they matter? (Free)", "description": "The new set of Tpas National Engagement Standards are the result of weeks of research, refined over six years and three editions, tested by hundreds of landlords and tenants together. They are available for free across the housing sector.\r\n\r\nIn this webinar we will take you through the 2021 amendments and show how the subtle changes have been designed to make a big impact. We will also show how meeting the Tpas Standards can build confidence and provide assurance that your Landlord is meeting the expectation of the Regulator of Social Housing.\r\n\r\nOutcomes:\r\n\r\n\r\n\tFamiliarise yourself with the new standards and the rationale behind the changes\r\n\tUnderstand how the Tpas Engagement Standards relate to the wider sector engagement expectations\r\n\tUnderstand how you can use the Tpas Engagement Standards effectively in your organisation\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nFurther reading\r\n\r\nFor further information about the Standards click here\r\n\r\nTo download the Tpas National Engagement Standards click here\r\n", "start_date_time": "2021-05-25 10:30:00", "end_date_time": "2021-05-25 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-04-26 15:37:34", "event_modified_date": "2021-04-26 15:37:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/569" }, "event_566": { "event_id": 541, "name": "Webinar - Getting the most out of your membership with Tpas (Free)", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about face to face and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto over the last 6 months\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! \r\n", "start_date_time": "2021-05-19 13:30:00", "end_date_time": "2021-05-19 14:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-02-16 08:44:09", "event_modified_date": "2021-03-30 11:08:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/541" }, "event_567": { "event_id": 532, "name": "Equality, Diversity & Inclusion - The Essentials PLUS", "description": "A safe space in which to learn the equality, diversity and inclusion 'essentials', the importance of using appropriate language in today's increasingly diverse world and how to 'flip' unconcious bias to concious competence.\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tEquality, Diversity, Inclusion & Belonging - exploring each element and why it matters\r\n\tThe legislation to be aware of\r\n\tChallenging assumptions and bias\r\n\tWhy language that reflects today's diverse society matters\r\n\tHow to 'recover' if the wrong term is used\r\n\tHow might language evolve in the future\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nDelegates will:\r\n\r\n\r\n\tUnderstand the moral, legal and ethical business case for equality, diversity, inclusion and belonging\r\n\tIncrease their understanding of the key legislation\r\n\tLearn about the evolving nature of equality, diversity and inclusion language and terminology\r\n\tIncrease their understanding of the diverse language currently in use\r\n\tUnderstand the importance of using appropriate language\r\n\tLearn how to be an active ally\r\n\tBe able to 'recover' confidently if an inappropriate term is used \r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis course is ideal for tenants and staff who would like to increase their overall understanding of the subject of equality, diversity and inclusion as well as develop their skills to communicate confidently when discussing equality, diversity and inclusion issues.\r\n\r\n*This session can be tailored to be delivered 'in house' to staff\/tenant attendees from the same organisation, reflecting the organisation's vision, values and equality, diversity and inclusion approach. Contact us for further information.\r\n\r\n\r\nOther Dates:\r\n\r\n23 June 2021\r\n\r\n5 August 2021\r\n\r\n14 September 2021\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-05-18 10:00:00", "end_date_time": "2021-05-18 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-01-26 15:40:42", "event_modified_date": "2021-04-28 11:44:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/532" }, "event_568": { "event_id": 542, "name": "Webinar: Housing Ombudsman 'Cold Comfort' (Free for members)", "description": "Tpas have partnered with The Housing Ombudsman again to bring you this Webinar based around their 'Cold Comfort' report. \r\n\r\n\r\nThis Webinar will be run in conjunction with The Housing Ombudsman.\r\n\r\n\r\nThe Housing Ombudsman’s latest thematic report was published on 16 February. ‘Cold comfort’ looks at complaints the Ombudsman has recently investigated about heating and hot water, gas safety and heat networks (district heating). It also looks at landlords’ complaint-handling and their approach to energy efficiency and innovation.\r\n\r\n\r\nThe report highlights the serious impact these complaints can have on residents, especially in winter months and when they involve vulnerable households.\r\n\r\nThe report summarises the lessons learnt from over 200 complaints from tenants and leaseholders and makes 40 recommendations for improvement. It also highlights 10 case studies from complaints brought to the Ombudsman – including some disturbing stories.\r\n\r\n\r\nYou can look at the report on here.\r\n\r\n\r\nThis webinar, from the Ombudsman’s expert trainers, will look at the report’s findings and recommendations and include time for questions and discussion.\r\n", "start_date_time": "2021-05-12 13:30:00", "end_date_time": "2021-05-12 15:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-02-24 15:34:28", "event_modified_date": "2021-03-30 15:27:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/542" }, "event_569": { "event_id": 506, "name": "Procurement and the Role of Customers", "description": "Social landlord spend money on goods and services that are ultimately used by their customers.\r\n\r\n\r\nFurther details\r\n\r\nPoor procurment leads to dissatisfide customers and a waste of resources. This course aims to support housing customers and staff to identify ways in which to involve customers in the procurement process - particularly the goods and services that impart customers lives.\r\n\r\n\r\nDelivery Mechanism\r\n\r\nThe training will be consist of 2 sessions delivered over 2 dates. Delegates must attend both dates to complete the course.\r\n\r\n\r\nLearning Objectives\r\n\r\nSession 1\r\n\r\n\r\n\tExplore the procurement process in order to identify how customers can effectively influence the process\r\n\tConsider the legal and regulatory issues, including value for money, around procurement\r\n\tConsider how you can find out what tenants and the organisation want and need from the procurement process\r\n\r\n\r\nSession 2\r\n\r\n\r\n\tExplore when and how customers can be involved in procuement\r\n\tConsider how the devierse needs of customers can be included as part of the procurement process\r\n\tIdentify how the involvement process and the procurement process can work together\r\n\tConsider the role of customers in contract monitoring and review of contracts\r\n\r\n\r\n\r\nYour Trainer\r\n\r\nJackie Grannell – Tpas Associate\r\n\r\nJackie has worked in housing sector for 30 years and has been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service; a leasehold housing service; been a housing manager providing a generic housing service; and she was the Project Manager of a £13m regeneration project in Liverpool which involved demolition of high-rise housing and the creation of a an extra-care village for older people.\r\n\r\nShe is a qualified trainer; and teaches and assesses the CIH Professional Practice Certificates. She is currently a non-executive director of Riverside Housing Group’s Neighbourhood Services Committee where she sits alongside tenants and independent members.\r\n\r\nHer work with Tpas involves training tenants and staff; and she has extensive experience of supporting tenants and landlords to establish co-regulation committees and scrutiny.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-05-11 10:00:00", "end_date_time": "2021-05-12 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-20 15:47:38", "event_modified_date": "2021-05-06 14:46:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/506" }, "event_570": { "event_id": 546, "name": "Local Authority\/ALMO Staff Member Meet Up (Free)", "description": "Local Authority\/ALMO Staff Member Meet Up\r\n\r\nAt our recent Local Authority and Almo’s “shaping your membership” session many of you asked us to create a separate engagement network to facilitate peer to peer support and learning amongst LA\/ALMO’s staff.\r\n\r\nWe are therefore delighted to announce the first LA\/ALMO Membership Meet- Up for staff will be held on Zoom on: \r\n\r\nThursday 29th April 11am – 1pm\r\n\r\nThe session will focus on sharing good practice, developing solutions and exploring ideas on the following topic \r\n\r\nBeyond the involved tenants – how do we capture the voice of the wider tenant base?\r\n\r\nIt will be facilitated by Dr Dave McKenna and supported by Louise Thompson from Tpas.\r\n\r\nWe look forward to seeing you there.\r\n\r\n\r\n(Please note – this  Meet up is for LA\/ALMO staff only. We are currently busy developing new meet-ups for our tenants and Housing Association members too, so please do keep an eye out for these)\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n", "start_date_time": "2021-04-29 11:00:00", "end_date_time": "2021-04-29 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-03-17 14:52:45", "event_modified_date": "2021-03-30 11:08:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/546" }, "event_571": { "event_id": 502, "name": "Top Ten Tips for Working Towards a Better You ", "description": "We know that you’re already a pretty amazing person, but maybe you want to become an even better you!\r\n\r\nPerhaps you want to be more successful? Have more confidence when volunteering, or in your job, or just in life generally? This session focusses on you. What do you want to achieve? Why is goal setting important? So as we begin to step out into the new normal come, make you the priority and develop yourself using strategies that work!\r\n\r\n\r\nWhat will the session cover?\r\n\r\n\r\n\tUnderstanding the way we understand\r\n\tClearer thinking and communication\r\n\tPrioritising what needs to be done and when\r\n\tConflict and understanding self-control\r\n\tBeing confident and motivated\r\n\tKeeping yourself, and others, positive\r\n\tSetting realistic goals and achieving them\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tHow to develop a greater awareness of how they can improve themselves\r\n\tHow to set personal goals to increase confidence and feel more successful\r\n\tSome strategies that really work\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nAnyone interested in personal development\r\n\r\n\r\nYour Trainer\r\n\r\nRegina Drabble – Tpas Associate\r\n\r\nRegina has delivered learning and development for over 15 years in the housing, communities and charitable sectors. She is an experienced community development worker and a qualified trainer.\r\n\r\nRegina has worked mainly across Yorkshire delivering different kinds of learning, training and development in the Housing, Communities and Charitable sectors for the last 15 years. This has given Regina a real insight into the lives of settled communities, newcomers and those who work in these areas at all levels.\r\n\r\nThere have been many successes and Regina’s favourite piece of work was working closely with Tenants and Residents groups in Sheffield for three years delivering development in new, and forward thinking ways, which helped make a real difference to these groups, its volunteers and their communities. She is passionate about communication and personal development skills and puts the person at the centre of any learning. Regina has been involved with Tpas for over 10 years as an associate trainer and consultant.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-04-29 10:30:00", "end_date_time": "2021-04-29 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-11-06 11:26:55", "event_modified_date": "2021-04-28 10:38:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/502" }, "event_572": { "event_id": 528, "name": "Equality, Diversity & Inclusion - The Power of Language", "description": "A safe space in which to explore the importance of using appropriate language in today's diverse housing world and with particular emphasis on social housing.\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tWhy language that reflects today's diverse society matters\r\n\tHow and why have things changed?\r\n\tHow to 'recover' if the wrong term is used\r\n\tHow might language change in the future? 'New' terms that are likely to become more common\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nDelegates will:\r\n\r\n\r\n\tLearn about the evolving nature of equality, diversity and inclusion 'language'\r\n\tUnderstand the importance of using appropriate language\r\n\tIncrease their understanding of the diverse language currently in use\r\n\tBe able to 'recover' confidently if an inappropriate term is used\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis course is ideal for tenants and staff who would like to develop effective communication skills and to increase their confidence when discussing equality, diversity and inclusion issues.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-04-27 10:00:00", "end_date_time": "2021-04-27 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-01-26 15:23:36", "event_modified_date": "2021-01-26 15:30:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/528" }, "event_573": { "event_id": 538, "name": "Marvellous Scrutiny Models", "description": "There are many different ways to make a difference through your scrutiny work including task and finish and bootcamps.\r\n\r\n\r\nFurther Details\r\n\r\nThis interactive online course over two days will help you to find the right model for any topic, provide practical tips and give you the chance to learn from other tenants.  \r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-04-21 10:00:00", "end_date_time": "2021-04-22 13:00:00", "location": "www.zoom.us, ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-02-04 14:34:01", "event_modified_date": "2021-02-04 14:34:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/538" }, "event_574": { "event_id": 511, "name": "Building Safety", "description": "A unique course to ensure you put residents at the heard of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heard of building safety, this unique training course examines existing good practice, the latest thinking and hoe this concept might look in practice.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in or responsibility for resident engagement in building safety.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on multi storey blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n", "start_date_time": "2021-04-14 10:00:00", "end_date_time": "2021-04-14 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-12-02 10:34:26", "event_modified_date": "2021-03-26 11:40:39", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/511" }, "event_575": { "event_id": 536, "name": "Virtual Members Event (Free)", "description": "Tpas Online Member Event\r\n\r\nOur virtual members event will take place on Tuesday 13th April 2021.\r\n\r\nHear from our members as well as all the latest housing and Tpas news.\r\n\r\n\r\nAgenda\r\n\r\nTBC\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2021-04-13 13:00:00", "end_date_time": "2021-04-13 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-02-01 09:50:57", "event_modified_date": "2021-03-30 11:08:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/536" }, "event_576": { "event_id": 545, "name": "Webinar: Tpas Accreditation - All You Need to Know (Free)", "description": "Tpas accreditation is leading the way in delivering a robust test of an organisations approach to Resident Engagement, involvement and influence.\r\n\r\nFirmly wedded to the Tpas National Tenant Engagement Standards, Tpas Accreditation accesses whether as an organisation you can demonstrate tangible outcomes with your engagement activities.\r\n\r\nWith the Tpas Engagement Standards being designed to ensure they respond to the wider housing sector engagement expectations, gaining the Tpas Accreditation is a sign that your organisation not only meets the challenging Tpas Engagement standards but is also a leader in the field of Engagement.\r\n\r\n\r\nThis webinar will be delivered by Gillian McLaren, Tpas Consultancy Manager.\r\n\r\n\r\nOn the Webinar we will cover:\r\n\r\n\r\n\tOverview of the Tpas National Engagement Standards\r\n\tThe Accreditation process\r\n\tThe benefits of gaining the Accreditation for both tenants and the organisation\r\n\tQuestions\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! \r\n", "start_date_time": "2021-04-07 10:00:00", "end_date_time": "2021-04-07 11:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-03-15 09:41:23", "event_modified_date": "2021-03-30 11:09:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/545" }, "event_577": { "event_id": 501, "name": "Top 10 Confidence Tips to Get Back on Track", "description": "A webinar looking at the impact of COVID 19 on daily life and confidence levels. Hints, tips and strategies that work to regain, or improve, confidence.\r\n\r\n\r\nWhat will the session cover?\r\n\r\n\r\n\tUnderstanding the way we understand.\r\n\tHow to boost inner confidence\r\n\tCommunication tricks to increase confidence.\r\n\tCreating a positive and confident image\r\n\tGoal setting\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tWhat the barriers to confidence are.\r\n\tHow to develop a greater sense of their own confidence\r\n\tHow to set personal goals to increase confidence\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nAnyone interested in improving confidence.\r\n\r\n\r\nYour Trainer\r\n\r\nRegina Drabble – Tpas Associate\r\n\r\nRegina has delivered learning and development for over 15 years in the housing, communities and charitable sectors. She is an experienced community development worker and a qualified trainer.\r\n\r\nRegina has worked mainly across Yorkshire delivering different kinds of learning, training and development in the Housing, Communities and Charitable sectors for the last 15 years. This has given Regina a real insight into the lives of settled communities, newcomers and those who work in these areas at all levels.\r\n\r\nThere have been many successes and Regina’s favourite piece of work was working closely with Tenants and Residents groups in Sheffield for three years delivering development in new, and forward thinking ways, which helped make a real difference to these groups, its volunteers and their communities. She is passionate about communication and personal development skills and puts the person at the centre of any learning. Regina has been involved with Tpas for over 10 years as an associate trainer and consultant.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-03-25 10:30:00", "end_date_time": "2021-03-25 12:00:00", "location": "https:\/\/www.gotomeetings.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-11-06 11:22:10", "event_modified_date": "2021-01-07 16:30:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/501" }, "event_578": { "event_id": 524, "name": "Recruiting to Scrutiny", "description": "We all know that its people who make scrutiny successful so recruiting the right customers\/tenants\/ residents is an absolute must.\r\n\r\n\r\nFurther Details\r\n\r\nBut where do you start? Who are you looking for? How to you get them interested? How do you know if they're right for the job? So many questions... But don't let it give you a headache, just get yourself on this practical course and let us guide you effortlessly through the whole process.\r\n\r\n \r\n\r\n\r\nYour Trainer\r\n\r\nLynda Hance - Tpas Associate\r\n\r\nLynda worked for a number of years in local authority housing management, and progressed to a senior position. She changed direction into freelance training and consultancy in 1997, where she uses her extensive housing experience and skills in planning and running both ongoing and one-off training courses and projects.\r\n\r\nLynda is a qualified trainer – City & Guilds 7307. She designs and delivers training on a wide range of subjects, keeping up to date with current housing issues including resident involvement, scrutiny, governance, leasehold and housing management. Her style is informative, informal and lively, with a focus on how law and regulation can be made to work for residents and their landlords.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-03-25 10:00:00", "end_date_time": "2021-03-25 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-01-18 12:12:56", "event_modified_date": "2021-01-18 12:12:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/524" }, "event_579": { "event_id": 482, "name": "Running a Community Event", "description": "To develop your skills and confidence in planning and managing a successful community event.\r\n\r\n\r\nBy the end of the course you will be able to:\r\n\r\n\r\n\tDefine the propose(s) of your event planning\r\n\tUse a checklist to ensure all key tasks and responsibilities are covered in the planning process\r\n\tDescribe how you will assess the risks involved in running an event \r\n\r\n\r\n\r\nYour Trainer\r\n\r\nSamantha Goodwin – Tpas Associate\r\n\r\nSamantha Goodwin is our proposed Trainer for this project. Sam has worked as a freelance consultant and trainer since 2005. She is also a former Regional Manager for Tpas England. Sam has worked as a housing practitioner for over 30 years and became a Tpas associate in 1999 and a Savills associate in 2012. Sam is one of Tpas’s key Associates and is in high demand for her expertise in recruiting, mentoring\/supporting and training groups, she is also an inspiring trainer with numerous repeat clients. \r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-03-22 10:00:00", "end_date_time": "2021-03-23 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-02 12:00:48", "event_modified_date": "2021-01-18 10:14:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/482" }, "event_580": { "event_id": 514, "name": "Webinar - Getting the most out of your membership with Tpas", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years. \r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role. \r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about face to face and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto over the last 6 months\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! \r\n", "start_date_time": "2021-03-18 11:00:00", "end_date_time": "2021-03-18 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-12-22 10:01:59", "event_modified_date": "2020-12-22 10:01:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/514" }, "event_581": { "event_id": 527, "name": "Equality, Diversity & Inclusion - The Power of Language", "description": "A safe space in which to explore the importance of using appropriate language in today's diverse housing world and with particular emphasis on social housing.\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tWhy language that reflects today's diverse society matters\r\n\tHow and why have things changed?\r\n\tHow to 'recover' if the wrong term is used\r\n\tHow might language change in the future? 'New' terms that are likely to become more common\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\nDelegates will:\r\n\r\n\r\n\tLearn about the evolving nature of equality, diversity and inclusion 'language'\r\n\tUnderstand the importance of using appropriate language\r\n\tIncrease their understanding of the diverse language currently in use\r\n\tBe able to 'recover' confidently if an inappropriate term is used\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis course is ideal for tenants and staff who would like to develop effective communication skills and to increase their confidence when discussing equality, diversity and inclusion issues.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-03-18 10:00:00", "end_date_time": "2021-03-18 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-01-26 15:21:18", "event_modified_date": "2021-01-26 15:29:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/527" }, "event_582": { "event_id": 535, "name": "Webinar: Tpas National Engagement Standards - What are they and why do they matter?", "description": "The new set of Tpas National Engagement Standards are the result of weeks of research, refined over six years and three editions, tested by hundreds of landlords and tenants together. They are available for free across the housing sector.\r\n\r\nIn this webinar we will take you through the 2021 amendments and show how the subtle changes have been designed to make a big impact. We will also show how meeting the Tpas Standards can build confidence and provide assurance that your Landlord is meeting the expectation of the Regulator of Social Housing.\r\n\r\nOutcomes:\r\n\r\n\r\n\tFamiliarise yourself with the new standards and the rationale behind the changes\r\n\tUnderstand how the Tpas Engagement Standards relate to the wider sector engagement expectations\r\n\tUnderstand how you can use the Tpas Engagement Standards effectively in your organisation\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nFurther reading\r\n\r\nFor further information about the Standards click here\r\n\r\nTo download the Tpas National Engagement Standards click here\r\n", "start_date_time": "2021-03-16 11:00:00", "end_date_time": "2021-03-16 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-02-01 09:37:16", "event_modified_date": "2021-02-01 09:37:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/535" }, "event_583": { "event_id": 509, "name": "Housing Policy & Regulation", "description": "The last few years have seen constant change in the direction of housing policy. This course gives you what's new, current trends and how issues such as supply, demand, benefits, homelessness and policy. Ideal to give you the context for your role whether you are a volunteer or new staff member.\r\n\r\n\r\nFurther details\r\n\r\nOn this course you will fly through a timeline of significant changes in housing policy, then explore four themes giving you an overview and time to debate the issues in your area with your follow participants.\r\n\r\n\r\n\tHousing supply – where are new homes coming from, what tenure are they?\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits – how do recent changes impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in trying to solve it and the changes to legislation\r\n\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tThe context - key events that have shaped the current housing policy\r\n\tHousing supply nationally and locally - there's not just one housing market out there\r\n\tChanges to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definition of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of housing supply, tenancy types, benefit changes and homelessness make the housing world difficult to understand and navigate.\r\n\r\n\r\nYour Trainer\r\n\r\nJane Eyles - Tpas Associate\r\n\r\n\r\n\r\nBased in the South of England, Jane has worked in social housing for almost 30 years including as Head of Housing for a Local Authority and a small housing association. She has an MSc in Housing, is a member of the CIoH and is a PGCE qualified trainer.\r\n\r\nA former involved Housing Association tenant and Board member, Jane has been a Tpas Associate since 2003, working on a variety of involvement projects which have aimed to advise landlords and tenants in making improvements. These include working with Tenants Federations, skills and empowerment training for residents and staff, mentoring of board members, regulatory compliance, options appraisal and stock transfer Independent Tenant Advisor roles.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n", "start_date_time": "2021-03-16 10:00:00", "end_date_time": "2021-03-16 14:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-30 14:32:45", "event_modified_date": "2021-01-18 12:34:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/509" }, "event_584": { "event_id": 523, "name": "Maximise the Power of Scrutiny", "description": "After all the hard work that goes into a scrutiny review, can you really risk not communicating and circulating the findings and recommendations effectively? Of course not!\r\n\r\n\r\nFurther Details\r\n\r\nThat's why we have designed this specialist scrutiny course to equip you with all the skills and knowledge needed to ensure your review packs a real punch!\r\n\r\n\r\nYour Trainer\r\n\r\nEmma Gilpin - Tpas Associate\r\n\r\n\r\n\r\nMost recently as a Housing Association Senior Manager Emma led on Customer\/Community Engagement, Customer Communications and Neighbourhood Management. Achievements include; gaining Tpas Landlord Accreditation, a successful SMART review, delivering external funded partnership projects and completing a governance review of a Customer Engagement structure.\r\n\r\nShe offers facilitation, training and support in all areas of customer engagement, community development and communications along with the production of written, audio and visual materials to promote this work.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-03-12 10:00:00", "end_date_time": "2021-03-12 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-01-18 11:52:55", "event_modified_date": "2021-02-06 15:32:25", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/523" }, "event_585": { "event_id": 521, "name": "Delivering Scrutiny Digitally", "description": "We’ve all had to up our digital game over the past year and, while this has presented us with new challenges, it’s also provided great opportunities, particular in the area of scrutiny.\r\n\r\n\r\nFurther Details\r\n\r\nThis course will explore the many tools and techniques available to help you to scrutinise effectively in this ‘virtual’ world and looks at ways you can also use this to your advantage and engage with a wider range of people.\r\n\r\n\r\nYour Trainer\r\n\r\nEmma Gilpin - Tpas Associate\r\n\r\n\r\n\r\nMost recently as a Housing Association Senior Manager Emma led on Customer\/Community Engagement, Customer Communications and Neighbourhood Management. Achievements include; gaining Tpas Landlord Accreditation, a successful SMART review, delivering external funded partnership projects and completing a governance review of a Customer Engagement structure.\r\n\r\nShe offers facilitation, training and support in all areas of customer engagement, community development and communications along with the production of written, audio and visual materials to promote this work.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-03-10 10:00:00", "end_date_time": "2021-03-10 14:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2021-01-18 11:09:40", "event_modified_date": "2021-01-18 11:10:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/521" }, "event_586": { "event_id": 540, "name": "Tpas Commercial Members Briefing", "description": "Join Tpas CEO Jenny Osbourne and Business Development Manager Michael Hill as they talk through some of the key areas of work the Tpas Team are carrying out. Hear about the implications of the Charter for Social Housing Residents (White Paper) for Landlords and how this might impact on our commercial and contractor members.\r\n\r\n\r\nJenny will explain the sector influencing work that Tpas is currently carrying out and how our presence can drive up standards in so many different arenas. Michael will talk through some of the exciting projects we are planning for 2021. Some of those include our proposed new Contractor Standards and our Involving Residents in Procurement projects.\r\n\r\n\r\nThis is a free session for Tpas Commercial members only.\r\n", "start_date_time": "2021-03-09 10:00:00", "end_date_time": "2021-03-09 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-02-12 14:30:36", "event_modified_date": "2021-02-12 14:30:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/540" }, "event_587": { "event_id": 496, "name": "Dealing with Difficult Situations\/Resolving Conflict", "description": "How to manage difficult situations, using conflict as a positive tool. \r\n\r\n\r\nFurther details\r\n\r\nThis course is for you if you want to know how to resolve conflict both on a personal level and conflict that exists in the wider community.\r\n\r\nYou will focus on developing skills such as assertiveness to help you manage situations where you are faced with conflict. You will also learn how to help others in your community by increasing your understanding and skills about mediation and also how you cam make use of outside help.\r\n\r\n\r\nYour Trainer\r\n\r\nSamantha Goodwin – Tpas Associate\r\n\r\nSamantha Goodwin is our proposed Trainer for this project. Sam has worked as a freelance consultant and trainer since 2005. She is also a former Regional Manager for Tpas England. Sam has worked as a housing practitioner for over 30 years and became a Tpas associate in 1999 and a Savills associate in 2012. Sam is one of Tpas’s key Associates and is in high demand for her expertise in recruiting, mentoring\/supporting and training groups, she is also an inspiring trainer with numerous repeat clients. \r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-03-08 10:00:00", "end_date_time": "2021-03-09 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-02 15:15:34", "event_modified_date": "2020-11-02 15:15:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/496" }, "event_588": { "event_id": 495, "name": "Chairing Skills", "description": "A comprehensive course that looks at the role of the chair in today's social housing world. \r\n\r\n\r\nIt covers all the essentials including:\r\n\r\n\r\n\tRunning an effective meeting\r\n\tFacilitation and communication skills\r\n\tLeadership and people management skills\r\n\tOnline chairing meetings\r\n\r\n\r\n\r\nYour Trainer\r\n\r\nSamantha Goodwin – Tpas Associate\r\n\r\nSamantha Goodwin is our proposed Trainer for this project. Sam has worked as a freelance consultant and trainer since 2005. She is also a former Regional Manager for Tpas England. Sam has worked as a housing practitioner for over 30 years and became a Tpas associate in 1999 and a Savills associate in 2012. Sam is one of Tpas’s key Associates and is in high demand for her expertise in recruiting, mentoring\/supporting and training groups, she is also an inspiring trainer with numerous repeat clients. \r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-03-01 10:00:00", "end_date_time": "2021-03-02 13:00:00", "location": "www.zoo.uk, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-02 15:11:18", "event_modified_date": "2021-02-24 11:41:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/495" }, "event_589": { "event_id": 537, "name": "Tpas Contractor Engagement Standards", "description": "We are looking for residents and staff who may be interested in helping us create our first ever Contractor Engagement Standards.\r\n\r\nClosely linked to the themes of our recently updated National Tenant Engagement Standards, these will look to create a meaningful set of engagement standards that contractors and sub-contractors can work towards to demonstrate the great work they are doing.\r\n\r\nIn this session Tpas Business Development Manager Michael Hill, will kick-start the conversation with members and start exploring the key areas of importance that residents and landlords place on those contractors looking to work with them.\r\n\r\nThis is a vital project with the outcomes it produces, leading directly into a renewed Tpas Commercial Member Accreditation Framework.\r\n\r\nDo you have something to say about the engagement standards your contractors should be meeting? If so, come along have your say.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n", "start_date_time": "2021-02-25 13:00:00", "end_date_time": "2021-02-25 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-02-03 15:42:26", "event_modified_date": "2021-02-03 15:42:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/537" }, "event_590": { "event_id": 515, "name": "Resident Communications Masterclass", "description": "Listen to Tpas Member Tripartum on how to create excellent resident communications. \r\n\r\nJames Shand brings a wealth of experience from the commercial world to really focus on the elements that deliver meaningful communications. With examples from the insurance world but also the social housing sector, his work on service charge and rent information might change the way you think about how you communicate with residents.\r\n\r\nThis session is suitable for all staff as well as involved residents.\r\n\r\n\r\nEvent Synopsis\r\n\r\nCustomer communication is an important part of the relationship in demonstrating trust with transparency. More information is expected by some customers whilst others simply want to know the headline information along with any action they need to take. Add in the regulatory requirements with prescriptive content then there are operational challenges to creating and delivering information to customers.\r\n\r\n \r\n\r\nOne challenge is consolidating all the variable data, financial and text, for individual customers and creating the documents to be delivered by their channel of choice. Unfortunately, many back-office systems only provide templates to merge fields of available data. This means documents turn out to be generic with recipient’s having to work out what applies to them.   \r\n\r\n \r\n\r\nDigital technology solutions can help you communicate with customers as individuals with relevant information. Content can be structured and tailored for the recipient based on the data you have available along with selective graphics. James will discuss how content can be structured to help the recipient’s comprehension. How the effective use of data combined with variable text makes the document more relevant with clear guidance on actions as well as finding contact details. There are business benefits in taking this approach providing VfM solutions which improve the customer experience.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nAbout Tripartum\r\n\r\nTriPartum create clear and engaging customer facing communications. Firmly established in the fields of customer communication management and customer experience, they produce and deliver solutions that optimise dynamic data driven documents ensuring they do what they need to do while looking great in your customers channel of choice.\r\n\r\nTriPartum bring knowledgeable insights and a fresh perspective to organisations who seek to increase the effectiveness of their customer facing communications.\r\n\r\nYou can read more about them on their website\r\n", "start_date_time": "2021-02-24 10:00:00", "end_date_time": "2021-02-24 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-12-22 10:40:25", "event_modified_date": "2021-02-23 08:33:44", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/515" }, "event_591": { "event_id": 533, "name": "'A New Lease of Life' - Spotlight on leasehold, shared ownership and new builds: complexity and complaint handling", "description": "We have come together with the Housing Ombudsman again to deliver a webinar following the publication of ‘A new lease of life’ report which focuses on leaseholders and shared owners.\r\n\r\n\r\nThis webinar will be run in conjunction with The Housing Ombudsman.\r\n\r\n\r\nThe report shares our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required in some form in just over half of the cases investigated.\r\n\r\nThe report provides learning points on complaint handling plus three other areas where maladministration or partial maladministration are found most often.\r\n\r\n\r\n‘A new lease of life’ is the second in the Housing Ombudsman series of Spotlight reports which share the learning from our complaints and provide best practice to help landlords improve their services and complaint handling.\r\n", "start_date_time": "2021-02-23 10:30:00", "end_date_time": "2021-02-23 12:00:00", "location": "https:\/\/www.zoom.us", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-01-26 16:26:08", "event_modified_date": "2021-01-26 16:26:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/533" }, "event_592": { "event_id": 491, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members.  This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence. \r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tEffective communication\r\n\tQuestioning and listening techniques\r\n\tSkills for influencing others\r\n\tThe impact of non-verbal communication\r\n\tTechniques for being assertive\r\n\tUsing language that helps you get your point across\r\n\tPresenting facts clearly\r\n\tUsing your learning to making your point clearly in meetings\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills.  It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\n\r\nYour Trainer\r\n\r\nSamantha Goodwin – Tpas Associate\r\n\r\nSamantha Goodwin is our proposed Trainer for this project. Sam has worked as a freelance consultant and trainer since 2005. She is also a former Regional Manager for Tpas England. Sam has worked as a housing practitioner for over 30 years and became a Tpas associate in 1999 and a Savills associate in 2012. Sam is one of Tpas’s key Associates and is in high demand for her expertise in recruiting, mentoring\/supporting and training groups, she is also an inspiring trainer with numerous repeat clients. \r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-02-22 10:00:00", "end_date_time": "2021-02-23 13:00:00", "location": "www.zoom.us, ., ., www.zoom.is, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-02 14:33:16", "event_modified_date": "2020-11-02 14:33:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/491" }, "event_593": { "event_id": 525, "name": "Webinar: Tpas Accreditation - All You Need to Know", "description": "Tpas accreditation is leading the way in delivering a robust test of an organisations approach to Resident Engagement, involvement and influence.\r\n\r\nFirmly wedded to the Tpas National Tenant Engagement Standards, Tpas Accreditation accesses whether as an organisation you can demonstrate tangible outcomes with your engagement activities.\r\n\r\nWith the Tpas Engagement Standards being designed to ensure they respond to the wider housing sector engagement expectations, gaining the Tpas Accreditation is a sign that your organisation not only meets the challenging Tpas Engagement standards but is also a leader in the field of Engagement.\r\n\r\n\r\n\r\n\r\nThis webinar will be delivered by Michael Hill, Business Development  Manager.\r\n\r\n\r\n\r\n\r\nOn the Webinar we will cover:\r\n\r\n\r\n\tOverview of the Tpas National Engagement Standards\r\n\tThe Accreditation process\r\n\tThe benefits of gaining the Accreditation for both tenants and the organisation\r\n\tQuestions\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! \r\n", "start_date_time": "2021-02-16 10:00:00", "end_date_time": "2021-02-16 11:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-01-25 15:24:46", "event_modified_date": "2021-01-25 15:24:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/525" }, "event_594": { "event_id": 507, "name": "Communicating Effectively", "description": "A chance to develop your questioning and listening skills in order to be more effective and more confident in your role.\r\n\r\n\r\nOn this course you will\r\n\r\n\r\n\tIdentify the principles of effective communication including the importance of listening\r\n\tConsider how non-verbla communication can impact on how we communicate\r\n\tDevelop the 'magic' skills of asking the right questions, in the right way\r\n\r\n\r\n\r\nYour Trainer\r\n\r\nJackie Grannell – Tpas Associate\r\n\r\nJackie has worked in housing sector for 30 years and has been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service; a leasehold housing service; been a housing manager providing a generic housing service; and she was the Project Manager of a £13m regeneration project in Liverpool which involved demolition of high-rise housing and the creation of a an extra-care village for older people.\r\n\r\nShe is a qualified trainer; and teaches and assesses the CIH Professional Practice Certificates. She is currently a non-executive director of Riverside Housing Group’s Neighbourhood Services Committee where she sits alongside tenants and independent members.\r\n\r\nHer work with Tpas involves training tenants and staff; and she has extensive experience of supporting tenants and landlords to establish co-regulation committees and scrutiny.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-02-15 14:00:00", "end_date_time": "2021-02-15 17:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-20 15:51:36", "event_modified_date": "2020-12-21 14:55:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/507" }, "event_595": { "event_id": 534, "name": "Webinar: Tpas National Engagement Standards - What are they and why do they matter?", "description": "The new set of Tpas National Engagement Standards are the result of weeks of research, refined over six years and three editions, tested by hundreds of landlords and tenants together. They are available for free across the housing sector.\r\n\r\nIn this webinar we will take you through the 2021 amendments and show how the subtle changes have been designed to make a big impact. We will also show how meeting the Tpas Standards can build confidence and provide assurance that your Landlord is meeting the expectation of the Regulator of Social Housing.\r\n\r\nOutcomes:\r\n\r\n\r\n\tFamiliarise yourself with the new standards and the rationale behind the changes\r\n\tUnderstand how the Tpas Engagement Standards relate to the wider sector engagement expectations\r\n\tUnderstand how you can use the Tpas Engagement Standards effectively in your organisation\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\nFurther reading\r\n\r\nFor further information about the Standards click here\r\n\r\nTo download the Tpas National Engagement Standards click here\r\n", "start_date_time": "2021-02-12 10:00:00", "end_date_time": "2021-02-12 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-01-28 09:39:56", "event_modified_date": "2021-01-28 09:44:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/534" }, "event_596": { "event_id": 508, "name": "Virtual Members Event", "description": "Tpas Online Member Event\r\n\r\nOur virtual members event will take place on Wednesday 10th February 2021.\r\n\r\nHear from our members as well as all the latest housing and Tpas news.\r\n\r\n\r\nAgenda\r\n\r\n \r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00am – 11.10am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions and Tpas Update\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.10am – 11.45am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tResolve join us to talk about the  white paper and what it means for ASB service delivery.\r\n\r\n\t\t\t \r\n\r\n\t\t\tWe will also hear how Guinness are delivering ASB services and how they will be responding to the white paper\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRebecca Bryant\r\n\r\n\t\t\tResolve\r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\r\n\t\t\tAlex Wrigley\r\n\r\n\t\t\tGuinness\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.45am – 12.25pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tASB Help join us to talk about the Community Trigger\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRebecca Brown & Katy Anderson \r\n\r\n\t\t\tASB Help\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.25pm – 12.35pm\r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.35pm – 12.55pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tInteractive session to look at good practice in dealing with ASB\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\r\n\t\t\t \r\n\r\n\t\t\tBreakout rooms\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.55pm - 1.00pm\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSummary and close of meeting\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2021-02-10 11:00:00", "end_date_time": "2021-02-10 13:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-11-25 16:10:42", "event_modified_date": "2021-02-09 14:27:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/508" }, "event_597": { "event_id": 526, "name": "Professionalism in Social Housing", "description": " \r\n\r\nCiH, the Chartered Institute of Housing, have been working on a new set of professional standards for all staff that work in social housing.\r\n\r\nAs part of developing these new standards they want to hear the views of tenants on what they are proposing. What’s good, what’s missing and what will make a real difference to the service that tenants receive.\r\n\r\nThis session will be hosted by Debbie Larner, CiH’s head of knowledge and products, who is leading the project. Debbie will talk through the new framework and how it ties in with the achievement of creating a sector of professionals, as outlined as a requirement in the social housing white paper.\r\n\r\nDebbie will cover some of the key questions for professionalism in the sector, such as;\r\n\r\n\r\n\tHow do we generate a sense of public pride in social housing, as a place to live and as a career?\r\n\tWhat can we do to raise the profile of the housing profession and challenge perceptions people have?\r\n\tHow do we tackle stigma within our own organisations and more widely?\r\n\tHow can we continue to respond professionally to the challenges brought about by Covid 19?\r\n\r\n\r\nThis will be a roundtable format event so place will be limited to ensure there can be plenty of mutual discussion.\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n", "start_date_time": "2021-02-08 12:00:00", "end_date_time": "2021-02-08 13:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-01-26 14:59:54", "event_modified_date": "2021-01-26 15:52:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/526" }, "event_598": { "event_id": 490, "name": "Understanding Performance Data and Insight", "description": "Find out how to interpret performance information and ask the right questions so that you can confidently challenge performance and drive improvement.\r\n\r\n\r\nFurther Information\r\n\r\nThis is a really useful and practical course that demystifies and explains the terms performance information and performance management.  It looks at the types of performance information that housing organisations use, common terminology and how it is used to help manage the organisations performance.  It will help you to ask the right questions so you can challenge the organisations performance information.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tMeasuring the performance of housing services\r\n\tIdentifying common performance terms\r\n\tUsing performance indicators\r\n\tSetting and monitoring targets\r\n\tCollecting performance information\r\n\tUsing benchmarking\r\n\tInterpreting and questioning performance information\r\n\tHow performance data is presented\r\n\tApplying your learning to real life scenarios\r\n\r\n\r\n\r\nAudience\r\n\r\nIt is aimed at tenants, residents and officer level staff who want to understand how performance information is used in housing organisations.\r\n\r\n\r\nYour Trainer\r\n\r\nSamantha Goodwin – Tpas Associate\r\n\r\nSamantha Goodwin is our proposed Trainer for this project. Sam has worked as a freelance consultant and trainer since 2005. She is also a former Regional Manager for Tpas England. Sam has worked as a housing practitioner for over 30 years and became a Tpas associate in 1999 and a Savills associate in 2012. Sam is one of Tpas’s key Associates and is in high demand for her expertise in recruiting, mentoring\/supporting and training groups, she is also an inspiring trainer with numerous repeat clients. \r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-02-08 10:00:00", "end_date_time": "2021-02-09 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-02 14:28:02", "event_modified_date": "2020-11-02 15:00:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/490" }, "event_599": { "event_id": 492, "name": "Investigating Complaints & Resolving Disputes", "description": "All complaints have an emotional element to them ….the complainant’s feelings about the matter. When dealing with written complaints it is easier to manage your own feelings and behaviours than when the complainant is sitting in front of you.\r\n\r\nThe very fact that the complainant has brought the matter to an Appeal Hearing will tell you that it is very important to them…acknowledge this fact.\r\n\r\n\r\nWhat the course will cover\r\n\r\n\r\n\tWhat is a complaint & What is not a compliant\r\n\tInvestigating complaints\r\n\tAnalysing complaints\r\n\tLearning from complaints\r\n\tResolving disputes\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n", "start_date_time": "2021-02-04 10:00:00", "end_date_time": "2021-02-04 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-02 14:40:10", "event_modified_date": "2021-02-03 15:20:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/492" }, "event_600": { "event_id": 518, "name": "Among Friends and Neighbours: Talking together about Race and Immigration ", "description": "Our friends at HDN are holding the following webinar and are offering free places for Tpas members to attend. \r\n\r\n\r\nBuilding better neighbours by talking with residents openly about immigration, race, and the changing face of their communities\r\n\r\nAbout this Event\r\n\r\nThere has never been a more important time to talk to with communities about what it means to be a truly welcoming place. Welcoming is about more than tolerance—it’s about developing a true respect and appreciation for our neighbours, creating policies and programmes that support inclusion, and making sure that everyone—newcomer or longtime resident—feels they belong.\r\n\r\nHousing organisations are committed to creating fairer and inclusive communities, but how do we address the root causes of what sometimes makes communities unwelcoming for newcomers?\r\n\r\nAs some areas are changing rapidly into a more diverse community it's important to start a conversation and think of the tools to effectively engage with residents.\r\n\r\nJoin us as we discuss the thorny issues that prevent communities from moving forward, together.\r\n\r\nConfirmed participants are Tariq Bashir and Violet Cannon from the Who Is Your Neighbour Project.\r\n\r\n\r\nBooking on this event\r\n\r\nPlaces are to be booked on eventbrite using this link  \r\n\r\nPlaces are offered free of charge to Tpas members.\r\n\r\nPlease use the code TPASMEMBER to get a free ticket. Use the non-member of HDN ticket box and then add the code in the promo code box.\r\n", "start_date_time": "2021-02-03 11:00:00", "end_date_time": "2021-02-03 12:00:00", "location": "https:\/\/www.eventbrite.co.uk\/e\/among-friends-and-neighbours-talking-together-about-race-and-immigration-tickets-136207744029", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-01-13 09:30:51", "event_modified_date": "2021-01-13 09:58:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/518" }, "event_601": { "event_id": 519, "name": "Member special - shaping the member offer - Care and Support", "description": "As we start a new year, we want to check in with all of our Care and Support members to see how we can best continue to support you in the coming year, particularly with the recent publication of the White Paper.  \r\n\r\nWith this in mind,  we'd like to you to join our Care and Support member discussion group which will be held virtually on Wednesday 3rd February 10.30am – 12.00pm\r\n\r\nThe session will examine what works well\/not so well with the current Tpas offer and explore what additional products and services you would like to see from us.\r\n\r\nHopefully this will ensure that you are getting maximum benefit from your membership, as well as providing you with the support needed to grow and develop engagement in your organisation.\r\n\r\nWe do hope you can join us, if you have any questions please contact lisa.holt@tpas.org.uk\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n", "start_date_time": "2021-02-03 10:30:00", "end_date_time": "2021-02-03 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-01-13 15:58:42", "event_modified_date": "2021-02-02 10:57:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/519" }, "event_602": { "event_id": 489, "name": "Mystery Shopping", "description": "Find out to become an expert mystery shopper and assess your landlord’s services.\r\n\r\n\r\nFurther details\r\n\r\nThis is a great course that will help you to understand what mystery shopping is and why landlords work with their tenants on mystery shopping projects.  It is a practical course that will develop your skills so that you can take part in mystery shopping project with confidence and expertise.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tWhy organisations have mystery shoppers\r\n\tThe role and responsibilities of being a mystery shopper and what it means in practice\r\n\tPrinciples and protocols\r\n\tDeveloping your skills\r\n\tDeveloping scenarios\r\n\tPlanning a project\r\n\tPractice makes perfect!\r\n\r\n\r\n\r\nAudience\r\n\r\nIdeal for new and those with some experience of mystery shopping.  Good for both tenants and staff.\r\n\r\n\r\nYour Trainer\r\n\r\nSamantha Goodwin – Tpas Associate\r\n\r\nSamantha Goodwin is our proposed Trainer for this project. Sam has worked as a freelance consultant and trainer since 2005. She is also a former Regional Manager for Tpas England. Sam has worked as a housing practitioner for over 30 years and became a Tpas associate in 1999 and a Savills associate in 2012. Sam is one of Tpas’s key Associates and is in high demand for her expertise in recruiting, mentoring\/supporting and training groups, she is also an inspiring trainer with numerous repeat clients. \r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-02-01 10:00:00", "end_date_time": "2021-02-02 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-02 14:22:17", "event_modified_date": "2021-01-29 11:24:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/489" }, "event_603": { "event_id": 517, "name": " Ognio \u2013 Online technology Webinar", "description": "Tpas England is pleased to present to its members Ognio. A technology & science-led online platform looking to bring a different slant on connecting with and supporting local communities.\r\n\r\nJoin Alexander Moldow (CEO and founder of Ognio) and Peter Borland (Ognio Business Development Manager) as they take you through the platform and show how using this can not only help create more interactions between landlords and their local communities, but help support residents to interact with each other and create new virtual communities based on location.\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! \r\n", "start_date_time": "2021-01-27 10:00:00", "end_date_time": "2021-01-27 11:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2021-01-12 12:01:28", "event_modified_date": "2021-01-13 13:25:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/517" }, "event_604": { "event_id": 516, "name": "Meet the Regulator Q&A Session", "description": "Tpas are bringing the Chief Executive of the Regulator of Social Housing, Fiona MacGregor to our members so you can ask her those key questions you may have on the consumer regulation aspects of the recently published Charter for Social Housing residents and the work of the Regulator in the future.\r\n\r\n\r\nChaired by our Chief Executive, Jenny Osbourne, this session will be held on zoom and live streamed on the TpasEngland  YouTube channel.\r\n\r\nFiona will deliver a short presentation then we will open to you, our attendees, for your questions.\r\n\r\n\r\n\r\n\r\nQuestions can only be put to Fiona via zoom so make sure you book your place if you have a question. \r\n\r\nYou can submit your questions in advance to lisa.holt@tpas.org.uk. \r\n\r\nThere will also be the opportunity to ask questions on the day.\r\n\r\nPlease note Fiona will not be able to comment on any existing regulatory actions or grading’s that the RSH are dealing with or have previously dealt with.\r\n\r\n\r\n\r\n\r\nAbout Fiona\r\n\r\nFiona was appointed the Regulator of Social Housing's (RSH) Chief Executive on 1 October 2018. RSH was previously part of the Homes and Communities Agency (HCA), of which Fiona was the Executive Director of Regulation since November 2015.\r\n\r\n\r\n", "start_date_time": "2021-01-21 14:00:00", "end_date_time": "2021-01-21 15:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-12-22 13:19:25", "event_modified_date": "2021-01-19 10:11:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/516" }, "event_605": { "event_id": 513, "name": "Webinar - Getting the most out of your membership with Tpas", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years. \r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role. \r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about face to face and virtual events\r\n\tFind out about our Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto over the last 6 months\r\n\tAsk any questions you might have about your membership\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! \r\n", "start_date_time": "2021-01-20 10:00:00", "end_date_time": "2021-01-20 11:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-12-22 10:00:01", "event_modified_date": "2021-01-04 11:55:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/513" }, "event_606": { "event_id": 480, "name": "Engagement and Equalities", "description": "This session will explore the ways in which organisations can ensure the voice of all customers is heard, known and understood.\r\n\r\n\r\nOn this course:\r\n\r\n\r\n\tWe will consider the value of traditional and digital engagement methods in reaching all the landlord’s customers.\r\n\r\n\r\n\r\nYour Trainer\r\n\r\nJackie Grannell – Tpas Associate\r\n\r\nJackie has worked in housing sector for 30 years and has been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service; a leasehold housing service; been a housing manager providing a generic housing service; and she was the Project Manager of a £13m regeneration project in Liverpool which involved demolition of high-rise housing and the creation of a an extra-care village for older people.\r\n\r\nShe is a qualified trainer; and teaches and assesses the CIH Professional Practice Certificates. She is currently a non-executive director of Riverside Housing Group’s Neighbourhood Services Committee where she sits alongside tenants and independent members.\r\n\r\nHer work with Tpas involves training tenants and staff; and she has extensive experience of supporting tenants and landlords to establish co-regulation committees and scrutiny.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-01-19 10:00:00", "end_date_time": "2021-01-19 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-10-15 10:41:28", "event_modified_date": "2020-11-10 15:13:01", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/480" }, "event_607": { "event_id": 488, "name": "Creating a Positive Engagement Culture", "description": "Engagement must and should have clear outcomes that make a difference to the business. Ensuring that these a planned for and delivered is therefore a key challenge..\r\n\r\n\r\nFurther details\r\n\r\nThis session looks at linking engagement to wider organisational strategic and how it can provide assurance to the main Board (HAs) or Housing Committee (LAs). Overall it will help ensure engagement leads to measurable improvements and changes in service delivery that benefit the customer and the organisation.\r\n\r\n\r\nYour Trainer\r\n\r\nJackie Grannell – Tpas Associate\r\n\r\nJackie has worked in housing sector for 30 years and has been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service; a leasehold housing service; been a housing manager providing a generic housing service; and she was the Project Manager of a £13m regeneration project in Liverpool which involved demolition of high-rise housing and the creation of a an extra-care village for older people.\r\n\r\nShe is a qualified trainer; and teaches and assesses the CIH Professional Practice Certificates. She is currently a non-executive director of Riverside Housing Group’s Neighbourhood Services Committee where she sits alongside tenants and independent members.\r\n\r\nHer work with Tpas involves training tenants and staff; and she has extensive experience of supporting tenants and landlords to establish co-regulation committees and scrutiny.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2021-01-18 14:00:00", "end_date_time": "2021-01-18 16:30:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-02 14:09:37", "event_modified_date": "2020-12-02 14:49:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/488" }, "event_608": { "event_id": 505, "name": "'A New Lease of Life' - Spotlight on leasehold, shared ownership and new builds: complexity and complaint handling", "description": "We have come together with the Housing Ombudsman again to deliver a webinar following the publication of ‘A new lease of life’ report which focuses on leaseholders and shared owners.\r\n\r\n\r\nThis webinar will be run in conjunction with The Housing Ombudsman.\r\n\r\n\r\nThe report shares our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required in some form in just over half of the cases investigated.\r\n\r\nThe report provides learning points on complaint handling plus three other areas where maladministration or partial maladministration are found most often.\r\n\r\n\r\n‘A new lease of life’ is the second in the Housing Ombudsman series of Spotlight reports which share the learning from our complaints and provide best practice to help landlords improve their services and complaint handling.\r\n", "start_date_time": "2021-01-12 11:00:00", "end_date_time": "2021-01-12 12:00:00", "location": "https:\/\/www.gotomeeting.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-11-18 15:08:21", "event_modified_date": "2020-11-18 15:08:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/505" }, "event_609": { "event_id": 493, "name": "Social Media & Digital Engagement", "description": "Find out how to use social media and digital technology to get your point heard and influence others.\r\n\r\n\r\nFurther Details\r\n\r\nThis workshop is ideal for people who are new to the world of tablets and Twitter, androids and Instagram, and want to understand how they can communicate effectively using Information Technology. It is also designed for people who have got the hang of social media and their mobile phone’s potential, and who want to use those tools to influence other people.\r\n\r\n\r\nAudience\r\n\r\nA great course to help you find out how get your voice heard with their landlord, on local and national issues and who want to instigate change locally in the community.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tExplore the scope of digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tFind out how to work collaboratively online\r\n\tConsider how best to communicate with your landlord using information technology\r\n\tExamine practical examples of how digital technology and social media is currently used in resident engagement\r\n\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will feel inspired, enthusiastic and confident and ready to use new technology to help you get your voice heard.\r\n\r\n\r\nYour Trainer\r\n\r\nEmma Gilpin - Tpas Associate\r\n\r\n\r\n\r\nMost recently as a Housing Association Senior Manager Emma led on Customer\/Community Engagement, Customer Communications and Neighbourhood Management. Achievements include; gaining Tpas Landlord Accreditation, a successful SMART review, delivering external funded partnership projects and completing a governance review of a Customer Engagement structure.\r\n\r\nShe offers facilitation, training and support in all areas of customer engagement, community development and communications along with the production of written, audio and visual materials to promote this work.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say\r\n\r\n\r\n‘The digital engagement training was great, it has gave me confidence I didn’t have using my tablet. Everyone was able to learn different things of one another, which worked really well. I’m so glad I decided to come onto the course’\r\n\r\n", "start_date_time": "2021-01-11 10:00:00", "end_date_time": "2021-01-11 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-02 14:46:28", "event_modified_date": "2020-11-02 14:58:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/493" }, "event_610": { "event_id": 494, "name": "Getting the Most from Your Digital Meetings", "description": "A popular course that offers advice and tips on how to achieve productive meetings in a digital world, that are chaired well and make a difference. It will help you to focus on the issues in hand, make use of your valuable time, deal with different personalities and achieve results.\r\n\r\n\r\nWhat you can expect to learn:\r\n\r\n\r\n\tThink about the reasons for and purpose of your meetings\r\n\tIdentify the things that make meetings work and those that make them a waste of time\r\n\tExplore basic communication and team working skills that make meetings effective\r\n\tPractice ways of dealing with 'difficult' people\r\n\tDiscuss how to produce a good agenda and useful minutes\r\n\tConsider ways to make meetings more interesting and effective and encourage others to attend\r\n\r\n\r\n\r\nAudience:\r\n\r\nTenants and staff who want the meetings they attend or chair to achieve results. Ideal for tenant panel members, tenants associations and other community groups.\r\n\r\n\r\nYour Trainer\r\n\r\nEmma Gilpin - Tpas Associate\r\n\r\n\r\n\r\nMost recently as a Housing Association Senior Manager Emma led on Customer\/Community Engagement, Customer Communications and Neighbourhood Management. Achievements include; gaining Tpas Landlord Accreditation, a successful SMART review, delivering external funded partnership projects and completing a governance review of a Customer Engagement structure.\r\n\r\nShe offers facilitation, training and support in all areas of customer engagement, community development and communications along with the production of written, audio and visual materials to promote this work.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say:\r\n\r\n\r\nIt was really useful learning how to involve others\r\n\r\nI now know how to use other people's skills and how to manage myself in meetings\r\n\r\nAll of the course was useful, it was a great refresher for me\r\n\r\n", "start_date_time": "2021-01-05 10:00:00", "end_date_time": "2021-01-05 14:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-02 14:53:27", "event_modified_date": "2020-11-27 10:30:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/494" }, "event_611": { "event_id": 512, "name": "White Paper Chill Out ", "description": " \r\n\r\nWell we've done the White Paper Warm Up and Work Out, so now its time to chill out with this informal and relaxed session. There's no power points, no presenters, and no pressure, just time and space to meet and chat to other staff and tenants about the different parts of the white paper.\r\n\r\n\r\nWe will be running eight different chill out rooms – four in the morning and four in the afternoon. (see agenda below)\r\n\r\nYou will be able to choose which rooms you visit and how long to stay  (due to logistics you will be required to stay in your chosen room for at least 15 minutes before you move to another)\r\n\r\nThe morning Chill Out Rooms are \r\n\r\n\r\n\tSafety in the Home\r\n\tLandlord Performance\r\n\tComplaints\r\n\tRespect and Regulation\r\n\r\n\r\nThe Afternoon Chill Out Rooms are\r\n\r\n\r\n\tHearing the tenants voice\r\n\tQuality Homes and Neighbourhoods\r\n\tHome Ownership\r\n\tThe White paper –for Local Authorities and Almos staff and tenants \r\n\r\n\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00 – 11.05\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, session overview  and chill out room allocation\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.05 - 12.05\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMorning Chill Out Rooms. \r\n\r\n\t\t\tThe only rule is that when you choose a room you have to stay there for at least 15 minutes but other than that it’ up to you how you use your time.\r\n\r\n\t\t\tYou can visit each room for fifteen minutes or spend 30 mins in one and 15minutes in two others, or you might want to spend the whole hour in just one. It’s up to you!\r\n\r\n\t\t\t\r\n\t\t\t\tSafety in the Home\r\n\t\t\t\tLandlord Performance\r\n\t\t\t\tComplaints\r\n\t\t\t\tRespect and Regulation\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.05 - 12.15\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.15  - 1.15\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAfternoon Chill Out Rooms\r\n\r\n\t\t\t\r\n\t\t\t\tHearing the tenants voice\r\n\t\t\t\tQuality Homes and Neighbourhoods\r\n\t\t\t\tHome Ownership\r\n\t\t\t\tThe White paper - Local Authorities and Almos\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.15 - 1.20\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSummary and Close\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n \r\n", "start_date_time": "2020-12-17 11:00:00", "end_date_time": "2020-12-17 13:20:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-12-08 15:43:30", "event_modified_date": "2020-12-10 10:48:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/512" }, "event_612": { "event_id": 503, "name": "Tpas Annual General Meeting", "description": "Join us at the Tpas AGM.\r\n\r\nWe are pleased to invite all members to the Annual General Meeting 2020.  This will take place virtually on 16th December 2020.\r\n\r\nThe Tpas AGM is a member only event that offers a time to hear what Tpas has being doing during the last 12 months as well as looking forward to the year ahead and how we can continue to support our members.\r\n\r\nAgenda \r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tNo\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChair’s Report\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMinutes of AGM 10th July 2019\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t4.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tApologies\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t5.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Annual Accounts 2019\/20\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSue Hutchinson, Beever & Struthers Auditors\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t6.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChief Executive Report\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t7.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing remarks and meeting close\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n", "start_date_time": "2020-12-16 10:00:00", "end_date_time": "2020-12-16 11:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-11-12 07:49:07", "event_modified_date": "2020-11-12 09:25:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/503" }, "event_613": { "event_id": 476, "name": "Webinar: A New complaint Handling Code for the Sector", "description": "Delivered by David Simmons and John Goodwin, members of the Sector Development & Engagement team at the Housing Ombudsman Service, this free for members webinar offers a unique insight into the new Complaint Handling Code launched in July 2020.\r\n\r\n\r\nThe session will\r\n\r\n\r\n\tExplain all about the new Complaints Handling Code\r\n\tWhat is it? Aims?\r\n\tKey Points\r\n\tThe Scheme - what is is? New powers\r\n\tImplementation and timings\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-12-15 10:00:00", "end_date_time": "2020-12-15 11:30:00", "location": "https:\/\/www.gotomeeting.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-10-06 15:40:13", "event_modified_date": "2020-10-08 13:25:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/476" }, "event_614": { "event_id": 487, "name": "Strategic Thinking & Working: A Guide for Tenants", "description": "More and more tenants\/customers\/residents are being asked to think and operate strategically in their engagement roles which is great news. But, what does this actually mean and hoe do you do it?! \r\n\r\n\r\nFurther details\r\n\r\nThis session considers what 'strategic' means and what skills are needed to be a strategic thinker and communicator.\r\n\r\n\r\nYour Trainer\r\n\r\nJackie Grannell – Tpas Associate\r\n\r\nJackie has worked in housing sector for 30 years and has been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service; a leasehold housing service; been a housing manager providing a generic housing service; and she was the Project Manager of a £13m regeneration project in Liverpool which involved demolition of high-rise housing and the creation of a an extra-care village for older people.\r\n\r\nShe is a qualified trainer; and teaches and assesses the CIH Professional Practice Certificates. She is currently a non-executive director of Riverside Housing Group’s Neighbourhood Services Committee where she sits alongside tenants and independent members.\r\n\r\nHer work with Tpas involves training tenants and staff; and she has extensive experience of supporting tenants and landlords to establish co-regulation committees and scrutiny.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n", "start_date_time": "2020-12-03 10:00:00", "end_date_time": "2020-12-03 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-11-02 14:05:40", "event_modified_date": "2020-11-02 14:05:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/487" }, "event_615": { "event_id": 472, "name": "Virtual Members Event", "description": "Tpas Online Member Event\r\n\r\nOur virtual members event will take place on Wednesday 2nd December 2020.\r\n\r\n\r\nJoin our white paper special event and hear the thoughts of our Chief Executive Jenny Osbourne.  You will also have chance to chat to your fellow Tpas members about the detail of the white paper.\r\n\r\nThere will be an optional Christmas Quiz at the end!\r\n\r\nWe hope you can join us!\r\n\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1pm – 1.10pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, Introductions and meeting overviews\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.10pm – 1.40pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWhite Paper presentation including Q and A with Tpas Chief Executive\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.40pm – 1.50pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMember thoughts and verdict: Part one \r\n\r\n\t\t\tMember on line poll\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.50pm - 2.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.00pm – 2.40pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMember thoughts and verdict: Part two\r\n\r\n\t\t\tBreak-out sessions\r\n\r\n\t\t\tMember discussion\r\n\r\n\t\t\t\r\n\t\t\t\tWhat do you like\/not like?\r\n\t\t\t\tWhat’s missing for you?\r\n\t\t\t\tAny concerns? Questions?\r\n\t\t\t\tWhat support\/help can Tpas provide?\r\n\t\t\t\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.40pm-2.55pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMember thoughts and verdict: Part three\r\n\r\n\t\t\tFeedback from breakout sessions\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.55pm - 3.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tSummary and close of meeting\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.10pm - 3.40pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tOptional Extra\r\n\r\n\t\t\tChristmas quiz and member seasonal messages \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2020-12-02 13:00:00", "end_date_time": "2020-12-02 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-09-23 09:55:32", "event_modified_date": "2020-11-26 15:43:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/472" }, "event_616": { "event_id": 475, "name": "Webinar: A New Complaint Handling Code for the Sector", "description": "Delivered by David Simmons and John Goodwin, members of the Sector Development & Engagement team at the Housing Ombudsman Service, this free for members webinar offers a unique insight into the new Complaint Handling Code launched in July 2020.\r\n\r\n\r\nThe session will\r\n\r\n\r\n\tExplain all about the new Complaints Handling Code\r\n\tWhat is it? Aims?\r\n\tKey Points\r\n\tThe Scheme - what is is? New powers\r\n\tImplementation and timings\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-11-25 10:00:00", "end_date_time": "2020-11-25 11:30:00", "location": "https:\/\/www.gotomeeting.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-10-06 15:38:17", "event_modified_date": "2020-10-06 15:38:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/475" }, "event_617": { "event_id": 498, "name": "White Paper Work Out Session 2", "description": "*** Stop Press***\r\n\r\nFollowing the publication of the White Paper, the session will now include a presentation from Tpas CEO, Jenny Osbourne, who will share her initial thoughts and reaction with you\r\n\r\n \r\n\r\nWhite Paper Work Out Session 2\r\n\r\nWe’ve done the warm up, so get ready for the full work out! \r\n\r\nFollowing the hugely successful White Paper warm up session, we are pleased to announce two more White Paper sessions. This time our sessions focus on areas that our members said they were concerned about, and also offer practical examples of what others are doing in the sector. \r\n\r\nSession 2: White Paper Case Studies \r\n\r\nWe were recently asked by the Ministry of Housing to submit good practice examples for the White Paper. They were very impressed the case studies we submitted so we thought it would be helpful to share them with our members too.\r\n\r\nThis session will therefore bring a number of organisations together to present their case studies to you “live and direct”   There will also be time for questions and discussions. Topics covered in this session include\r\n\r\n\r\n\tComplaints\r\n\tProfessionalisation of staff\r\n\tTackling stereotyping\r\n\tIntegration of communities\r\n\tTacking mental health\r\n\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nSession 1\r\n\r\nWill take place on 16th November at 1pm.  You can book your place here.\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n", "start_date_time": "2020-11-19 11:10:00", "end_date_time": "2020-11-19 13:15:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-11-05 12:15:55", "event_modified_date": "2020-11-18 07:40:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/498" }, "event_618": { "event_id": 447, "name": "Running a Successful Residents Association", "description": "Are you looking to set up or do you already run a group? Do you want to review the key knowledge and skills needed to get a group up and keep it running?\r\n\r\n\r\nFurther details\r\n\r\nThis course will look at how you develop firm foundations for your group. We will cover working as a team, involving others and the important skills of setting aims, objectives and action planning with your group. You will have a chance to practise meetings skills and how to run successful meetings.\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for anyone looking to set up or already runs a group or Residents Association.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tUnderstand ways of developing a team work approach\r\n\tLearn the purpose of a constitution, terms of reference or other governing documents\r\n\tUnderstand how key officer roles in an association can help get things done\r\n\tDiscover how to set up, manage and record a group meeting\r\n\tBe able to develop an action plan for your group\r\n\r\n\r\n\r\nBy completing the course you will:\r\n\r\nHave knowledge, confidence and skills to set up and run a successful group.\r\n\r\n\r\nYour Trainer\r\n\r\nJane Eyles - Tpas Associate\r\n\r\n\r\n\r\nBased in the South of England, Jane has worked in social housing for almost 30 years including as Head of Housing for a Local Authority and a small housing association. She has an MSc in Housing, is a member of the CIoH and is a PGCE qualified trainer.\r\n\r\nA former involved Housing Association tenant and Board member, Jane has been a Tpas Associate since 2003, working on a variety of involvement projects which have aimed to advise landlords and tenants in making improvements. These include working with Tenants Federations, skills and empowerment training for residents and staff, mentoring of board members, regulatory compliance, options appraisal and stock transfer Independent Tenant Advisor roles.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n", "start_date_time": "2020-11-18 10:00:00", "end_date_time": "2020-11-18 15:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-06-09 16:42:04", "event_modified_date": "2020-11-02 12:11:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/447" }, "event_619": { "event_id": 469, "name": "Webinar: Scrutiny of Performance", "description": "Tenant scrutiny can make a big difference by monitoring and challenging the performance of their landlords.\r\n\r\n\r\nThis webinar will provide tips and advice for working with performance indicators, data and reports. Whether you are new to performance scrutiny or an old hand this webinar should help you to think about what you are already doing well and what news things you might try.  \r\n\r\n\r\nThis Webinar will be delivered by Dr Dave McKenna.\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n", "start_date_time": "2020-11-17 11:00:00", "end_date_time": "2020-11-17 12:30:00", "location": "https:\/\/www.gotomeeting.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-08-21 10:50:41", "event_modified_date": "2020-08-21 10:51:11", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/469" }, "event_620": { "event_id": 497, "name": "White Paper Work Out Session 1", "description": "White Paper Work Out Sessions\r\n\r\nWe’ve done the warm up, so get ready for the full work out!\r\n\r\nFollowing the hugely successful White Paper warm up session, we are pleased to announce two more White Paper sessions. This time our sessions focus on areas that our members said they were concerned about, and also offer practical examples of what others are doing in the sector. \r\n\r\nSession 1: Measuring Engagement Performance. \r\n\r\nThe White paper is likely to ask organisations to evidence their performance to show that they are listening to and engaging with tenants\/residents\/customers and that they are meeting the regulatory standard but how do you do this?\r\n\r\nWhat key performance indicators should be used?\r\n\r\nWhat data should be collected? How can engagement performance be integrated across the organisation?\r\n\r\nJust how do you measure effective engagement?\r\n\r\nThese are just some of the key questions we know members are grappling with, and ones we will be covering at this session. So grab this opportunity before the White paper drops to come together to explore, discuss and share ideas.\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n\r\n\r\nSession 2 \r\n\r\nWill take place on 19th November at 11am.  You can book your place here.\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n", "start_date_time": "2020-11-16 13:00:00", "end_date_time": "2020-11-16 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-11-05 12:12:19", "event_modified_date": "2020-11-11 16:15:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/497" }, "event_621": { "event_id": 471, "name": "Webinar - Getting the most out of your membership with Tpas", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years. \r\n\r\nJoin us on this one hour webinar as we talk about how you can maximise all the benefits to your Tpas membership to help you with your role. \r\n\r\n\r\nDescription\r\n\r\nJoin our membership team as we talk through the many ways you can access our information and services and give you top tips on how you can get the most from your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\nThis session will be useful for all staff and tenants to learn all about the Tpas membership benefits.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tLearn more about face to face and virtual events\r\n\tFind out about our new Training programme\r\n\tHow to access our Networking groups\r\n\tHear about what Tpas have been upto over the last 6 months\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on zoom - you will be sent a link to access the session a few days before.\r\n\r\nWe hope you can join us! \r\n", "start_date_time": "2020-11-12 11:00:00", "end_date_time": "2020-11-12 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-09-16 08:35:26", "event_modified_date": "2020-09-16 08:37:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/471" }, "event_622": { "event_id": 473, "name": "Meet the Ombudsman", "description": "Meet the Ombudsman Q&A Session.\r\n\r\nTpas are bringing the Housing Ombudsman, Richard Blakeway to our members so you can ask him any burning questions you may have on all aspects of the Housing Ombudsman Service!\r\n\r\n \r\n\r\nChaired by our Head of Business Services, Louise Thompson this session will be held on zoom and live streamed on the TpasEngland  YouTube channel.\r\n\r\n\r\nQuestions can only be put to Richard via zoom so make sure you book your place if you have a question.  You can submit your questions in advance to lisa.holt@tpas.org.uk. \r\n\r\nThere will also be the opportunity to ask any questions on the day.\r\n\r\nPlease note Richard will not be able to comment on any existing complaints that the Housing Ombudsman Service are dealing with or have previously dealt with.\r\n\r\n\r\nAbout Richard Blakeway\r\n\r\nRichard Blakeway is the Housing Ombudsman.\r\n\r\nRichard has extensive experience in the housing sector. He was Deputy Mayor for Housing, Land and Property at the Greater London Authority for eight years and chair of the Homes for London board, and adviser in the No10 policy unit.\r\n\r\nPreviously he was chair of a local authority development company and a non-executive director of Homes England for nearly three years.\r\n\r\n\r\n", "start_date_time": "2020-11-10 11:00:00", "end_date_time": "2020-11-10 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-09-23 15:41:00", "event_modified_date": "2020-09-23 15:49:28", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/473" }, "event_623": { "event_id": 478, "name": "A Taste of Tpas - Join the Tpas Family", "description": "Are you ready to join the Tpas Family…\r\n\r\nTpas has been a driving force behind raising the standard of tenant engagement for over 30 years.\r\n\r\n \r\n\r\nJoin us on this one hour live webinar where you will hear all about the great member benefits you can access, you will also get the opportunity to ask any questions you may have.  You will also hear what we have been up to these past few months.\r\n\r\nTpas membership shows you are committed to tenant engagement\r\n\r\n\r\nBeing a Tpas Member means you gain a great package of benefits and price discounts as well as networking opportunities so you can make the most of the resources you have.  \r\n\r\nBy joining the Tpas family you will benefit from our support and knowledge and are able to share news, stories and best practice with our extended membership family.\r\n\r\nBut above all it shows that you’re really committed to performing better and delivering excellent engagement, as standard.\r\n\r\nHundreds of landlords have joined us. Shouldn’t you join too?\r\n\r\n\r\nWe hope you can join us for this webinar or if you would prefer to chat about how Tpas membership can benefit your organisation, please email lisa.holt@tpas.org.uk for more information or to arrange a chat.\r\n\r\n\r\nHave a look at our recent impact videos\r\n\r\nJuly - Sept 2020\r\n\r\nApril - June 2020\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n", "start_date_time": "2020-11-04 11:00:00", "end_date_time": "2020-11-04 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-10-13 13:00:20", "event_modified_date": "2020-10-13 13:28:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/478" }, "event_624": { "event_id": 474, "name": "Business and Strategy: Using Data and Customer Insight to Improve Services to Customers", "description": "The three elements of this course all reflect on the benefits to the organisation of targeted customer involvement in the key landlord services.\r\n\r\n\r\nOn this course:\r\n\r\n\r\n\tWe will explore the benefits of having an outcome focussed approach to improving and monitoring the key landlord services\r\n\tConsider how to show the value good engagement brings to the business.\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training runs as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n", "start_date_time": "2020-10-29 10:00:00", "end_date_time": "2020-10-29 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-09-29 11:39:37", "event_modified_date": "2020-10-15 10:52:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/474" }, "event_625": { "event_id": 467, "name": "Webinar: Scrutiny - Awesome Inquiries", "description": "Scrutiny inquiries, sometimes called reviews or deep dives, are how scrutiny panels often make the biggest impact.\r\n\r\n\r\nDrawing on extensive experience of local government scrutiny, this webinar will take you through the different stages of a scrutiny inquiry. Practical tips will be shared along the way to help you think about what you are already doing well and what news things you might try.  \r\n\r\n\r\nThis Webinar will be delivered by Dr Dave McKenna.\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n", "start_date_time": "2020-10-28 11:00:00", "end_date_time": "2020-10-28 12:30:00", "location": "https:\/\/www.gotomeeting.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-08-21 10:42:18", "event_modified_date": "2020-09-23 14:31:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/467" }, "event_626": { "event_id": 477, "name": "The White Paper Warm Up Workshop", "description": "The White Paper Warm Up Workshop\r\n\r\nThere are signs from the Government that we may finally see before the end of the year the publication of the ‘new deal’ for social housing’  White paper.\r\n\r\nHaving waited so long, we want to make sure that you are all ready to hit the ground running and are geared up ready to respond. We are therefore running a white paper warm up workshop that will cover\r\n\r\n\r\n\t2018 Back to where it started - Green paper refresh\r\n\tWhat’s changed since then? A look at the principles\r\n\tWhat‘s our thinking now?\r\n\tHow should we respond? Consultation and ensuring the tenants voice is heard\r\n\r\n\r\nYou can download the Green Paper here\r\n\r\nSee the Tpas response to the Green Paper here\r\n\r\n\r\nHow do I join the event?\r\n\r\nWe will be delivering this webinar on Zoom.  In advance of the session, you will be sent a unique URL to join the event before it begins. \r\n", "start_date_time": "2020-10-27 10:30:00", "end_date_time": "2020-10-27 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-10-13 09:30:38", "event_modified_date": "2020-10-21 16:07:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/477" }, "event_627": { "event_id": 468, "name": "Webinar: Scrutiny - Constructive Questions", "description": "Good scrutiny depends on asking good questions.\r\n\r\n\r\nThis webinar will look at how to ask the right question, how to build a constructive conversation and how to question effectively as a team. Practical tips will be shared along the way to help you think about what you are already doing well and what news things you might try.\r\n\r\n\r\nThis Webinar will be delivered by Dr Dave McKenna.\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n", "start_date_time": "2020-10-22 14:00:00", "end_date_time": "2020-10-22 15:30:00", "location": "https:\/\/www.gotomeeting.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-08-21 10:48:02", "event_modified_date": "2020-08-21 10:48:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/468" }, "event_628": { "event_id": 442, "name": "Introduction to Scrutiny", "description": "Thinking about getting involved or just started a role in scrutiny, then this introductory course is a must for you. It covers everything you need to know from the background and context to scrutiny, to the more practical challenges about what’s needed to do it effectively.\r\n\r\n\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tPrinciples of good scrutiny\r\n\tRegulatory requirements\r\n\tModes of scrutiny\r\n\tSkills needed to be an effective scrutineer\r\n\tWhat is needed to carry out an effective scrutiny review\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tUnderstand what scrutiny is, where it has come from and why it matters\r\n\tExplore what skills are needed to be a scrutineer\r\n\tExamine how scrutiny reviews might be undertaken\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course is aimed at a beginner level so would benefit those with little to no Scrutiny experience.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2020-10-15 10:00:00", "end_date_time": "2020-10-15 15:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-06-09 16:09:53", "event_modified_date": "2022-01-10 10:25:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/442" }, "event_629": { "event_id": 444, "name": "Social Media and Digital Engagement", "description": "Find out how to use social media and digital technology to get your point heard and influence others.\r\n\r\n\r\nFurther Details\r\n\r\nThis workshop is ideal for people who are new to the world of tablets and Twitter, androids and Instagram, and want to understand how they can communicate effectively using Information Technology. It is also designed for people who have got the hang of social media and their mobile phone’s potential, and who want to use those tools to influence other people.\r\n\r\n\r\nAudience\r\n\r\nA great course to help you find out how get your voice heard with their landlord, on local and national issues and who want to instigate change locally in the community.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tExplore the scope of digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tFind out how to work collaboratively online\r\n\tConsider how best to communicate with your landlord using information technology\r\n\tExamine practical examples of how digital technology and social media is currently used in resident engagement\r\n\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will feel inspired, enthusiastic and confident and ready to use new technology to help you get your voice heard.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say\r\n\r\n\r\n‘The digital engagement training was great, it has gave me confidence I didn’t have using my tablet. Everyone was able to learn different things of one another, which worked really well. I’m so glad I decided to come onto the course’\r\n\r\n", "start_date_time": "2020-10-12 10:00:00", "end_date_time": "2020-10-12 15:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-06-09 16:21:39", "event_modified_date": "2020-09-15 10:24:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/444" }, "event_630": { "event_id": 465, "name": "Webinar: A New Complaint Handling Code for the Sector", "description": "Delivered by David Simmons and John Goodwin, members of the Sector Development & Engagement team at the Housing Ombudsman Service, this free for members webinar offers a unique insight into the new Complaint Handling Code launched in July 2020.\r\n\r\n\r\nThe session will\r\n\r\n\r\n\tExplain all about the new Complaints Handling Code\r\n\tWhat is it? Aims?\r\n\tKey Points\r\n\tThe Scheme - what is is? New powers\r\n\tImplementation and timings\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-10-02 10:00:00", "end_date_time": "2020-10-02 11:30:00", "location": "https:\/\/www.gotomeeting.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-08-03 10:42:19", "event_modified_date": "2020-08-03 12:11:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/465" }, "event_631": { "event_id": 413, "name": "Virtual Members Event", "description": "Join us at our exclusive members only event. \r\n\r\nTpas Online Member Event\r\n\r\nOur third virtual members event will take place on Wednesday 30th September.\r\n\r\nHear from our members as well as all the latest housing and Tpas news.\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30  - 10.45\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome and housekeeping \r\n\r\n\t\t\tTpas round up\r\n\r\n\t\t\tRound up of what we’ve been upto over the last 2 months\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.45 – 11.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRepairs – how we’ve worked during covid19\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWates\r\n\r\n\t\t\tTBC\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30 – 11.45\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.45 – 12.40\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRepairs discussion session:\r\n\r\n\t\t\tWhat needs to be changed \/ improved on\r\n\r\n\t\t\tWhat’s working well\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.40 - 12.45\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing comments\r\n\r\n\t\t\t \r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n \r\n\r\nBook your place now.\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2020-09-30 10:30:00", "end_date_time": "2020-09-30 12:45:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-02-04 11:29:36", "event_modified_date": "2020-09-16 13:47:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/413" }, "event_632": { "event_id": 464, "name": "Webinar: A New Complaint Handling Code for the Sector", "description": "Delivered by David Simmons and John Goodwin, members of the Sector Development & Engagement team at the Housing Ombudsman Service, this free for members webinar offers a unique insight into the new Complaint Handling Code launched in July 2020.\r\n\r\n\r\nThe session will\r\n\r\n\r\n\tExplain all about the new Complaints Handling Code\r\n\tWhat is it? Aims?\r\n\tKey Points\r\n\tThe Scheme - what is is? New powers\r\n\tImplementation and timings\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-09-22 10:00:00", "end_date_time": "2020-09-22 11:30:00", "location": "https:\/\/www.gotomeeting.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-08-03 10:40:10", "event_modified_date": "2020-08-03 12:10:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/464" }, "event_633": { "event_id": 457, "name": "Co-Creation: Beyond the Buzzwords", "description": "Through this online training workshop aimed at exploring the world of Co-Creation in Social Housing, we'll bring you together with colleagues to de-mystify and understand the language of Co-Creation, Co-Design and Co-Production and what's needed to enable a successful approach to working in equal partnership with tenants, customers and other stakeholders in your business.\r\n\r\n\r\nBy reflecting on some case studies both within and outside of our sector, you'll be facilitated in large and small groups to consider the principles, values and behaviours needed to underpin these approaches.\r\n\r\nThe workshop will enable you to bring your own ideas into an outline plan during the session and will give you the chance to discuss the subject of Co-Creation, your work and your plans in both small and large groups.\r\n\r\nWe'll introduce practical steps, tools and techniques to help you along the way towards success in Co-Creation and how different approaches and inspiring examples can add real value to how you design and deliver your projects, services and the business objectives of your organisations. \r\n\r\n\r\nLearning Outcomes\r\n\r\nThis workshop will enable you to: \r\n\r\n\r\n\tshare and discussion different ideas with colleagues across the sector \r\n\tdraft an outline plan for how you might take forwards Co-Creation work alongside tenants and partners\r\n\tunderstand the terminology of Co-Creation, its origins and how it can complement and add value to your work and business \r\n\r\n", "start_date_time": "2020-09-17 14:00:00", "end_date_time": "2020-09-17 16:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-06-18 11:54:42", "event_modified_date": "2020-08-26 15:05:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/457" }, "event_634": { "event_id": 448, "name": "Evidence-based engagement \u2013 using behavioural insights to help us be more effective", "description": "This motivating and exciting course builds on the research that Tpas has been undertaking for the last year or so and explores to what degree using evidence including Behavioural Insights can support a more effective approach to involvement and engagement.\r\n\r\n\r\nLearning outcomes \r\n\r\nIn this course delegates will:\r\n\r\n\r\n\tUnderstand Behavioural Insights methodology and its effectiveness in a variety of situations\r\n\tStart to think about the barriers and incentives to engagement and involvement from an evidence-based perspective, and the ethics of using this approach\r\n\tLearn about the results of our multi-landlord research project, the ‘Engagement Maximiser’ and how to build an evidence-base that encourages more engagement and involvement using Behavioural Insights\r\n\tHave the opportunity to use techniques in an interactive workshop setting to try out some new approaches\r\n\tTake away tools to try in their organisations\r\n\r\n\r\n\r\nWhat people have said\r\n\r\n\r\n\tGives a brilliant opportunity to look at things differently with greater effect\r\n\tVery informative and insightful, lots of useful info\r\n\tLots of useful tips about adopting a different approach\r\n\tCan be used for all areas of work\r\n\tIt is enlightening and extremely useful\r\n\tI enjoyed the course, kept my interest throughout and will take what I learnt back to use\r\n\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n", "start_date_time": "2020-09-16 10:00:00", "end_date_time": "2020-09-16 15:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-06-11 10:37:22", "event_modified_date": "2020-09-15 10:22:45", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/448" }, "event_635": { "event_id": 466, "name": "Online AGMs During Social Distancing: Corporate Insolvency & Government Act 2020: Temporary Legislation", "description": "The UK Government recently introduced legislation, Corporate Insolvency and Governance Act 2020, which includes an update in relation to voting at AGMs, EGMs and other meetings.\r\n\r\n\r\nThis part of the legislation gives organisations the temporary right to undertake these democratic processes entirely in a virtual manner, making use of online meeting and voting systems. This webinar provides an overview of the temporary legislation and its impact on running meetings.\r\n\r\n\r\nThis webinar is delivered by Andy Tye, General Manager at UK Engage.\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-09-03 14:00:00", "end_date_time": "2020-09-03 15:00:00", "location": "https:\/\/www.gotomeeting.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-08-12 16:49:26", "event_modified_date": "2020-08-12 16:49:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/466" }, "event_636": { "event_id": 463, "name": "Webinar - Women and Homelessness - Homeless Link and the Women\u2019s Housing Forum", "description": "\r\n\r\nA joint webinar from Homeless Link and the Women’s Housing Forum\r\n\r\nWomen’s homelessness takes many forms and is often hidden.\r\n\r\nResearch commissioned by Homeless Link and the Women’s Resource Centre found that the trigger for homelessness for women is often fleeing domestic violence and other forms of abuse, which then results in them living in temporary accommodation, which is not always of a high quality, or staying in a refuge to remain safe from the perpetrator. When forced to sleep rough, women need to find ways to keep themselves safe by hiding on the streets, riding the Night Tube and night buses, or finding other ways to sleep indoors which can sometimes result in abusive situations where sex is demanded as rent by rogue landlords.\r\n\r\nIn the current climate of the Covid-19 pandemic, women are further disadvantaged, with many of those working insecure jobs being laid off, putting them at risk of homelessness even with the current eviction ban. And with women locked down in homes with violent partners, domestic violence has seen an increase across the globe. Women with No Recourse to Public Funds (NRPF) must also be recognised as part of the group of people facing a “cliff edge” once those rough sleeping who were moved into hotel accommodation through the government’s “Everyone In” initiative, have to move on from those hotels.\r\n\r\nIn this online event from the Women’s Housing Forum (WHF), we will examine these issues, and hear from a woman with lived experience of homelessness. We will discuss the solutions and the recommendations that are being made to government to address this issue which has been thrown into sharp relief by the Coronavirus outbreak.\r\n\r\n\r\n\tChair: Jenny Osbourne, Chief Executive, Tpas\r\n\tSpeaker: Caroline Bernard, Head of Policy and Communications, Homeless Link\r\n\tSpeaker: Luchia Fitzgerald, member of Women’s Housing Forum\r\n\tSpeaker: Denise Fowler, Co Chair of WHF and Chief Executive at Women’s Pioneer Housing\r\n\r\n\r\n\r\nTo book\r\n\r\nIf you are already registered with a Tpas account, please click the BOOK TICKETS section on the right hand side.  If you dont have an account, you can book your place by emailing lisa.holt@tpas.org.uk\r\n", "start_date_time": "2020-08-20 17:30:00", "end_date_time": "2020-08-20 19:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-07-30 11:12:46", "event_modified_date": "2020-08-11 14:58:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/463" }, "event_637": { "event_id": 455, "name": "Engagement and Equalities", "description": "This session will explore the ways in which organisations can ensure the voice of all customers is heard, known and understood.\r\n\r\n\r\nOn this course:\r\n\r\n\r\n\tWe will consider the value of traditional and digital engagement methods in reaching all the landlord’s customers.\r\n\r\n", "start_date_time": "2020-08-13 10:00:00", "end_date_time": "2020-08-13 13:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-06-12 15:05:39", "event_modified_date": "2020-06-12 15:05:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/455" }, "event_638": { "event_id": 452, "name": "Business and Strategy: Session 1 - Using Data and Customer Insight to Improve Services to Customers", "description": "The three elements of this course all reflect on the benefits to the organisation of targeted customer involvement in the key landlord services.\r\n\r\n\r\nOn this course:\r\n\r\n\r\n\tWe will explore the benefits of having an outcome focussed approach to improving and monitoring the key landlord services\r\n\tConsider how to show the value good engagement brings to the business.\r\n\r\n", "start_date_time": "2020-08-12 10:00:00", "end_date_time": "2020-08-12 13:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-06-12 14:53:43", "event_modified_date": "2020-07-20 15:48:50", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/452" }, "event_639": { "event_id": 461, "name": "#ScrutinyWeek - Scrutiny Kick-start", "description": "Is your scrutiny in need of a kick-start? Maybe it’s become a little tired or perhaps it’s just not delivering the outcomes you had hoped for? Then this session can help  get it back on track!\r\n\r\nDelivered by one of our Tpas Associates it will used first-hand experience and insight to provide you with some practical advice and tips\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-07-31 11:00:00", "end_date_time": "2020-07-31 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-07-14 15:28:11", "event_modified_date": "2020-07-14 15:31:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/461" }, "event_640": { "event_id": 440, "name": "Webinar: Ten Top Tips for Dealing with Conflict", "description": "Dealing with conflict or a potential conflict isn’t nearly as big a problem as you might think. It’s all a matter of recognising your feelings and then asking the right questions of yourself and of others.\r\n\r\n\r\nThis Webinar will be delivered by Jackie Grannell, Tpas Associate.\r\n\r\n\r\nThis webinar will highlight value of asking good questions to deal with difficult behaviours and will give you\r\n\r\n\r\n\t5 Tips for managing your feelings about conflict\r\n\t5 tips to help you ask smart questions when facing conflict or difficult behaviour\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-07-31 10:00:00", "end_date_time": "2020-07-31 11:00:00", "location": "https:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-06-01 09:11:34", "event_modified_date": "2020-06-04 09:01:43", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/440" }, "event_641": { "event_id": 462, "name": "#ScrutinyWeek - Live Panel Session: scrutiny experts take your questions on all things scrutiny ", "description": "Join us as we bring together some of the best scrutiny and engagement experts in the country, to share their thoughts on scrutiny, as well as take your questions on any aspect of scrutiny.\r\n\r\nChaired by our CEO Jenny Osbourne this session will be  held on Zoom, and then live streamed on the Tpas YouTube channel.\r\n\r\nThe panel includes\r\n\r\n\r\n\tJacqui McKinlay – Chief Exectutive  of the Centre for Public Scrutiny\r\n\tCaritas Charles – Tpas Associate\r\n\tJoan Swift – PA Housing Tenant Scrutineer\r\n\tDr Dave Mckenna – Scrutiny  Researcher and Consultant\r\n\r\n\r\nQuestions can only be put the panel via zoom so make sure you book your place if you have a question\r\n", "start_date_time": "2020-07-30 10:00:00", "end_date_time": "2020-07-30 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-07-15 07:39:48", "event_modified_date": "2020-07-15 11:21:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/462" }, "event_642": { "event_id": 453, "name": "Business & Strategy: Session 2 - Engaging Residents in Procurement", "description": "The three elements of this course all reflect on the benefits to the organisation of targeted customer involvement in the key landlord services.\r\n\r\n\r\nOn this course:\r\n\r\n\r\n\tWe will explore when and how to involve customers in the procurement\r\n\tWe will identify the positive benefits of having the customer voice involved in the procurement of goods and services\r\n\r\n", "start_date_time": "2020-07-29 10:00:00", "end_date_time": "2020-07-29 13:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-06-12 14:58:10", "event_modified_date": "2020-06-12 14:58:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/453" }, "event_643": { "event_id": 459, "name": "#ScrutinyWeek - Successful Scrutiny for Council Tenants Webinar ", "description": "This webinar shares with you the findings of a brand new scrutiny research paper compiled by Scrutiny Guru Dr Dave Mckenna. If you’re involved in local authority scrutiny then you really don’t want to miss this.\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-07-29 10:00:00", "end_date_time": "2020-07-29 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-07-14 11:49:55", "event_modified_date": "2020-07-14 11:49:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/459" }, "event_644": { "event_id": 460, "name": "#ScrutinyWeek - Digital Scrutiny \u2013 Can it work?", "description": "We're partnering up with our members to explore the issues, challenges and opportunities around switching to a fully digital scrutiny process.  \r\n\r\nFacilitated by Michael Hill, Tpas Business Development Manager, this session will also examine how Tpas’s can support and help you wherever you are on your scrutiny journey\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-07-28 14:00:00", "end_date_time": "2020-07-28 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-07-14 15:25:04", "event_modified_date": "2020-07-28 08:36:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/460" }, "event_645": { "event_id": 458, "name": "#ScrutinyWeek - No nonsense guide to Scrutiny Webinar", "description": "Our free webinar cuts straight to the chase, offering top tips and sound advice on the big three elements of scrutiny that our members have told us need to be in place to deliver successful scrutiny.\r\n\r\nThe big three are….\r\n\r\n\r\n\tSound Principles\r\n\tRobust Process\r\n\tGood People \r\n\r\n\r\nAnd there’s a section on each – so wherever you are on your scrutiny journey we hope there’s something for you!\r\n\r\nAnd what’s more all those who book a place will receive our no-nonsense E book free of charge - Book your place now\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-07-28 11:00:00", "end_date_time": "2020-07-28 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-07-14 11:33:44", "event_modified_date": "2020-07-28 08:37:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/458" }, "event_646": { "event_id": 441, "name": "Webinar: Putting Customer Assurance at the Heart of Housing Organisations", "description": "“We regard board members and councillors as responsible for ensuring that providers’ businesses are managed effectively and that providers comply with all regulatory requirements” (Source: The Regulatory Standards for Social Housing in England)\r\n\r\n\r\nFor Board members and councillors to be assured that their organisation is meeting the regulatory, legal and compliance standards then the voice of tenants must be at the heart of the organisation’s activities.\r\n\r\n\r\nThis Webinar will be delivered by Jackie Grannell, Tpas Associate and Gillian McLaren, Tpas National Consultancy Manager.\r\n\r\n\r\nThis webinar will introduce the models of assurance Tpas has been developing with landlords and their customers and will highlight\r\n\r\n\r\n\tthe ways in which assurance, risk and governance work together\r\n\thow customer involvement links to customer assurance\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-07-23 10:00:00", "end_date_time": "2020-07-23 11:00:00", "location": "https:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-06-01 09:15:37", "event_modified_date": "2020-06-04 09:00:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/441" }, "event_647": { "event_id": 436, "name": "Webinar: An Introduction to Customer Journey Mapping", "description": "Customer journey mapping helps organisations see their business from a customer perspective. Mapping this helps you understand the experience of the customer, what works for them, and what frustrates them. This enables you to improve your services and how you interact with customers, which will help improve satisfaction, performance and engagement.\r\n\r\n\r\nThis Webinar with be delivered by Richard Walker, Managing Director of Callidus Management Consulting.\r\n\r\n\r\nThis webinar will introduce participants to customer journey mapping, the different approaches available and when to take them to maximise engagement, satisfaction and performance.\r\n\r\nIn a housing setting, journey mapping is a powerful tool to effectively increase engagement and build positive relationships between landlord and tenant, by helping to improve services, access and performance.\r\n\r\nThis 90 minute interactive webinar will cover:\r\n\r\n\r\n\tIntroduction to customer journey maps and how they work\r\n\tThe goals of customer journey maps\r\n\tHow they can be used in the housing sector\r\n\tA practical workshop taking you through the development of a basic map and the next steps\r\n\r\n\r\nThis webinar would be beneficial for staff and managers with responsibility for tenant engagement, scrutiny, service improvement or anyone with an interest in improving services from a tenant centred perspective.\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-07-16 10:00:00", "end_date_time": "2020-07-16 11:30:00", "location": "https:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-05-19 15:53:18", "event_modified_date": "2020-05-19 15:53:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/436" }, "event_648": { "event_id": 439, "name": "Online Member Event", "description": "Tpas Online Member Event\r\n\r\nFollowing the success of our first online member event held on 12th May 2020, we will be holding our next one on Wednesday 15th July 2020.\r\n\r\nHear from some of our Landlord and tenant members as well as all the latest housing and Tpas news.\r\n\r\nBook your place now.\r\n\r\nRead the blog from our last event here\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.00 - 10.20\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, introductions and opening thoughts.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.20 - 11.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tCommunities doing it for themselves – spotlight on the great work done by residents during CV19\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTenant group members\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.00 - 11.15\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tComfort Break \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15 – 12.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tThe Housing Ombudsman\r\n\r\n\t\t\tHear about the new HOS Complaints code.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDave Simmons\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00 - 12.25\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Update\r\n\r\n\t\t\tRound up of our work and activities\r\n\r\n\t\t\tNational Scrutiny Week\r\n\r\n\t\t\tLearning and Development\r\n\r\n\t\t\tQ&A\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.25 - 12.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing comments\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n", "start_date_time": "2020-07-15 10:00:00", "end_date_time": "2020-07-15 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-05-26 10:50:47", "event_modified_date": "2020-07-08 15:09:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/439" }, "event_649": { "event_id": 437, "name": "Webinar: Tpas Accreditation - All You Need to Know", "description": "Tpas accreditation is the only accreditation nationally that looks at all aspects of an organisations approach to Resident Engagement, involvement and influence.\r\n\r\nThis accreditation accesses whether as an organisation you meet  the Tpas National Engagement Standards. Gaining the Tpas Accreditation plaque is a visible sign that your organisation not only meets the very robust Tpas Engagement standards but is also a leader in the field of Engagement.\r\n\r\n\r\nThis webinar will be delivered by Gillian McLaren and Anna O'Halloran, Tpas National Consultancy Managers.\r\n\r\n\r\nOn the Webinar we will cover:\r\n\r\n\r\n\tOverview of the Tpas national Engagement Standards\r\n\tOverview of the process\r\n\tLook at the benefits of gaining the Accreditation for both tenants and the organisation\r\n\tQuestions\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-07-14 10:00:00", "end_date_time": "2020-07-14 11:30:00", "location": "https:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-05-20 09:28:07", "event_modified_date": "2020-05-21 09:33:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/437" }, "event_650": { "event_id": 451, "name": "Governance: Session 3 - Creating a Positive Engagement Culture", "description": "The three elements of this course will help  involved customers and staff  to consider effective ways for governance, assurance and co-regulation to benefit the organisation and its customers.\r\n\r\n\r\nOn this session:\r\n\r\n\r\n\tWe will explore the benefits of having or developing an outcome focussed approach to customer engagement – no more ‘tick-box’ exercises\r\n\r\n", "start_date_time": "2020-07-13 10:00:00", "end_date_time": "2020-07-13 13:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-06-11 10:54:32", "event_modified_date": "2020-06-11 10:54:33", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/451" }, "event_651": { "event_id": 450, "name": "Governance: Session 2 - Strategic Thinking and Working: A Guide for Tenants", "description": "The three elements of this course will help  involved customers and staff  to consider effective ways for governance, assurance and co-regulation to benefit the organisation and its customers.\r\n\r\n\r\nOn this session:\r\n\r\n\r\n\tWe will explore and develop the skills needed to be strategic in your thinking and communication with your landlord\r\n\tWe will consider the skills to develop to be a strategic thinker\r\n\r\n", "start_date_time": "2020-07-06 10:00:00", "end_date_time": "2020-07-06 13:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-06-11 10:51:01", "event_modified_date": "2020-06-11 10:51:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/450" }, "event_652": { "event_id": 435, "name": "Webinar: Scrutiny - Gathering the Evidence", "description": "Good scrutiny needs to be quality evidence based but how do you make sure the evidence you are collecting is robust, inclusive and meaningful. This workshop will take you through some of the main research methods, providing you with top tips and advice to ensure your evidence collection is the very best it can be.\r\n\r\n\r\nThis Webinar will be delivered by Dr Dave McKenna.\r\n\r\n\r\nIt will cover:\r\n\r\n\r\n\tTypes of data\r\n\tDrafting a great survey\r\n\tInterview questions\r\n\tSampling and data\r\n\tFocus group – what to consider (also looking at online focus group options)\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-07-01 10:00:00", "end_date_time": "2020-07-01 11:30:00", "location": "https:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-05-19 15:31:21", "event_modified_date": "2020-05-19 15:32:01", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/435" }, "event_653": { "event_id": 449, "name": "Governance - Session 1: Holding Your Landlord to Account", "description": "The three elements of this course will help  involved customers and staff  to consider effective ways for governance, assurance and co-regulation to benefit the organisation and its customers.\r\n\r\n\r\nOn this course:\r\n\r\n\r\n\tWe will explore the ways to link formal customer involvement with the governance of the landlord\r\n\tExplore the skills required of those people who are formally involved in governance and co-regulation\r\n\r\n", "start_date_time": "2020-06-29 10:00:00", "end_date_time": "2020-06-29 13:00:00", "location": "Zoom, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2020-06-11 10:42:52", "event_modified_date": "2020-06-11 10:42:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/449" }, "event_654": { "event_id": 456, "name": "ESG Focus Group", "description": "Help us attract more investment in Social Housing\r\n\r\nWe are partnering with the Good Economy to deliver a new focus group.\r\n\r\nClick to download the briefing\r\n\r\n\r\nPurpose of the focus group: \r\n\r\n\r\nThe aim of this focus group is to understand tenants and housing officers\/managers views on what kind of criteria a housing organisation should be asked to demonstrate their Environmental and Social Impact. This is called the ESG performance.\r\n\r\nCurrently investors use the ESG performance to distinguish between Housing Associations that are high performing and low performing and use this information to make their financial decisions.\r\n\r\nThere is currently about £80 billion of debt, invested in housing organisations. The National Housing Federation estimate that £10 billion a year needs to be invested to meet the UK Housing need.\r\n\r\n\r\nFurther information:\r\n\r\nThe focus group will be held in a virtual and confidential space. You will be sent a link to the virtual space before the focus group and are asked to read this briefing document to equip you with the information you need to participate.\r\n\r\n\r\nClick to download the briefing \r\n\r\n\r\nHow do I join the Focus Group?\r\n\r\nWe will be delivering this Focus Group on a system hosted by 'Go 2 Meeting'. In advance of the Focus Group, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-06-23 14:00:00", "end_date_time": "2020-06-23 15:00:00", "location": "https:\/\/www.gotomeetings.com", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-06-16 16:02:49", "event_modified_date": "2020-06-16 18:58:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/456" }, "event_655": { "event_id": 434, "name": "Webinar: Top Ten Tips for Effective Consultation", "description": "Whether it’s asking for customers views on services, or getting opinions on priorities for local communities, there’s no escaping the fact that consultation forms a huge part of the engagement work so it’s vital we get it right.\r\n\r\n\r\nThis Webinar will be delivered by Louise Thompson, Tpas Head of Business Services.\r\n\r\n\r\nThis webinar will help you to do just that by sharing with you some of the tried and tested top consultation tips, as well as highlighting some of the pitfalls to avoid  in your consultation activities. Specifically it will\r\n\r\n\r\n\tExamine how to plan an effective consultation programme\r\n\tIdentify good practice around surveys design\r\n\tExplain how to deliver good quality consultation\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-06-17 10:00:00", "end_date_time": "2020-06-17 11:30:00", "location": "https:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-05-19 09:49:35", "event_modified_date": "2020-05-19 09:50:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/434" }, "event_656": { "event_id": 438, "name": "Webinar: Tenant Scrutiny: Working In The New Normal", "description": "How can scrutiny make a difference during and after the coronavirus pandemic?\r\n\r\nThe aim of this session is to help tenants and staff involved in scrutiny to think about how they can still make a difference during and after the current pandemic.\r\n\r\n\r\nThe Webinar will be delivered by Dr Dave McKenna\r\n\r\n\r\nWhile the principles of effective scrutiny remain the same, continued social distancing and the lockdown mean that things will probably never be the same again. For scrutiny this will mean dealing with new challenges and working in very different ways. This webinar, therefore, will provide an opportunity to think about what’s already working well and hopefully inspire some ideas for new things to try.\r\n\r\nThe main content of the presentation will be examples from tenant scrutiny alongside examples from national and local government scrutiny.\r\n", "start_date_time": "2020-06-15 10:30:00", "end_date_time": "2020-06-15 12:00:00", "location": "https:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-05-22 15:14:56", "event_modified_date": "2020-05-22 15:14:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/438" }, "event_657": { "event_id": 433, "name": "Webinar: Dealing With Complaints During COVID-19", "description": "Delivered by David Simmons and John Goodwin, members of the Sector Development & Engagement team at the Housing Ombudsman Service, this free for members webinar offers a unique overview and insight into complaints during the COVID-19 crisis.\r\n\r\n\r\nThe session will\r\n\r\n\r\n\tExplain how the Housing Ombudsman Service has responded to the crisis\r\n\tExamine what landlords across the country have done to deal with complaints\r\n\tHighlight what best practice looks like in relation to complaints, repairs and anti-social behaviour\r\n\tExplore the challenges ahead\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-06-09 11:00:00", "end_date_time": "2020-06-09 12:30:00", "location": "https:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-05-19 09:30:34", "event_modified_date": "2020-05-19 09:32:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/433" }, "event_658": { "event_id": 432, "name": "Webinar: Dealing With Complaints During COVID-19", "description": "Delivered by David Simmons and John Goodwin, members of the Sector Development & Engagement team at the Housing Ombudsman Service, this free for members webinar offers a unique overview and insight into complaints during the COVID-19 crisis.\r\n\r\n\r\nThe session will\r\n\r\n\r\n\tExplain how the Housing Ombudsman Service has responded to the crisis\r\n\tExamine what landlords across the country have done to deal with complaints\r\n\tHighlight what best practice looks like in relation to complaints, repairs and anti-social behaviour\r\n\tExplore the challenges ahead\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-06-03 10:00:00", "end_date_time": "2020-06-03 11:30:00", "location": "https:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-05-19 09:28:22", "event_modified_date": "2020-05-19 09:31:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/432" }, "event_659": { "event_id": 428, "name": "Webinar: Having the right organisational culture", "description": "It’s the behaviours and attitudes which run through an organisation that set the foundations for positive outcomes to take place. Without the right culture, real engagement will be challenging.\r\n\r\nThis session will look at good practice across the sector around culture, behaviours and attitudes and how this can lead to excellence within engagement, co-design and working together.\r\n\r\nThis webinar is delivered by Gillian Mclaren, Tpas National Consultancy Manager.\r\n\r\n\r\nLearning outcomes:\r\n\r\n\r\n\tIndentify the behaviours and attitudes required to deliver excellent engagement\r\n\tHow to apply these to create a tenant involvement and engagement culture across your organisation\r\n\tDiscover how the right culture will esnureyour activities and resources drive your organisational objectives\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us.\r\n\r\n\r\n", "start_date_time": "2020-05-29 10:00:00", "end_date_time": "2020-05-29 11:00:00", "location": "http:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-04-15 12:42:47", "event_modified_date": "2020-05-04 13:04:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/428" }, "event_660": { "event_id": 427, "name": "Webinar: Engaging tenants in service improvements", "description": "The eternal question: how can we genuinely involve tenants in improving services? \r\n\r\nThis session starts to answer this question by exploring how we can make better use of data and other creative techniques to collect actionable insight and to co-creative solutions.\r\n\r\nThis webinar is delivered by Anna O'Halloran, Tpas National Consultancy Manager.\r\n\r\n\r\nLearning outcomes:\r\n\r\n\r\n\tUnderstand what co-creation is \r\n\tBe smarter with profiling so your information gathered truly reflects your tenant, leaseholder and community\r\n\tLearn some different approaches to enagaging with tenants in ways which are focused on solutions and make people feel truly valued and listened to\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-05-27 10:00:00", "end_date_time": "2020-05-27 11:00:00", "location": "http:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-04-15 12:37:06", "event_modified_date": "2020-05-04 13:04:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/427" }, "event_661": { "event_id": 426, "name": "Webinar: Listening to Tenant Voices", "description": "In this new world it is vitally important that organisations are accountable to not just listening to but also being able to show the differences made from acting upon tenants priorities. \r\n\r\nThis session will discuss how organisations can really show they are accountable throughout their organisation and can show the impact and outcomes from acting upon what tenants are saying. \r\n\r\nThis webinar is delivered by Gillian Mclaren, Tpas National Consultancy Manager\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tIdentify key challenges and how to work to overcome them\r\n\tDemonstrate your accountability\r\n\tSupport the development of skills and knowledge of tenants and wider communities\r\n\tExplore ways of creating meaningful outcomes throughout your organisation\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-05-21 10:00:00", "end_date_time": "2020-05-21 11:00:00", "location": "http:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-04-15 12:29:50", "event_modified_date": "2020-04-28 10:41:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/426" }, "event_662": { "event_id": 430, "name": "Webinar: Digital Democracy in your AGM (Annual General Meeting) ", "description": "With the Covid-19 Pandemic wreaking havoc with our traditional working practices, things we took as normal now have to be adapted. Planning an AGM this year may be a very different affair. With the potential that any gatherings may not be possible, how can you deliver an effective AGM if no-one can, or wants to turn up?\r\n\r\n\r\nThis webinar is delivered by Andy Tye, General Manager at UK Engage and Michael Hill, Tpas Business Development Manager \r\n\r\n\r\nWe have teamed up with UK Engage, an experienced elections company with a digital portfolio of solutions to help deliver an effective remote AGM under the current social distancing regulations.\r\n\r\nAt this session you will hear a leading balloting expert explain how utilising their secure, transparent and independent service, you can confidently deliver your AGM with the minimum number of people attending the physical meeting.\r\n\r\nNot just that, but by embracing the positive take up of digital connectivity across the country, you will be able to start to deliver more effective and engaging AGM’s with more stakeholder input in the major decisions that you and your Landlord make.\r\n\r\nThis session is designed for all those who are responsible for delivering an AGM and anyone who may be interested in making AGM’s more accessible to all stakeholders.\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-05-20 10:00:00", "end_date_time": "2020-05-20 11:30:00", "location": "http:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-04-29 09:52:59", "event_modified_date": "2020-04-29 09:53:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/430" }, "event_663": { "event_id": 425, "name": "Webinar: Improving your scrutiny", "description": "Scrutiny is one of the big success stories when it comes to engagement – its improved services, saved money and held organisations to account but like most things there are steps we can take to improve further. \r\n\r\nThis session uses Tpas’ unique insight through its work with many clients to offer you some useful ways to make your scrutiny even better. \r\n\r\nThis webinar is delivered by Louise Thompson, Tpas Head of Business Services.\r\n\r\n\r\nLearning outcomes:\r\n\r\n\r\n\tExplore what successful scrutiny looks like\r\n\tLook at a range of models and approaches\r\n\tExplore the training and support required by scrutiny group members\r\n\tTips for effective well planned scrutiny projects with clear outcomes\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-05-18 10:00:00", "end_date_time": "2020-05-18 11:00:00", "location": "http:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-04-15 12:21:25", "event_modified_date": "2020-04-28 10:40:44", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/425" }, "event_664": { "event_id": 424, "name": "Webinar: An Introduction to Behavioural Insights", "description": "Take a moment to consider what we can learn from understanding why we behave in the way that we do and how this understanding can be used to improve engagement and how taking a rigorous evidence-based approach can help us understand whether what we do is effective.\r\n\r\nThis webinar is delivered by Anna O'Halloran, Tpas National Consultancy Manager\r\n\r\n\r\nLearning outcomes:\r\n\r\n\r\n\tWhat is the theory of Behavioural Insight and how does it work?\r\n\tHow can it be applied to transforming services and lead to increase numbers and diversity of engaged and involved tenants.\r\n\tUnderstanding how people really behave (rather than how we think they behave)\r\n\tExamples of behavioural insight in practice and how it’s been used to increase the engagement and involvement of tenants\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-05-14 10:00:00", "end_date_time": "2020-05-14 11:00:00", "location": "http:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-04-15 12:15:56", "event_modified_date": "2020-04-28 10:39:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/424" }, "event_665": { "event_id": 429, "name": "Webinar: Crisis - ending Homelessness, Homes for Cathy and the role of social landlords ", "description": "Crisis recently joined us at our regional member events to share the work they are up to across the country,  For those who were unable to attend., Crisis will be joining us for this webinar. \r\n\r\nLearning outcomes\r\n\r\n\r\n\tHear about the work that Crisis do across the country and the types of different homelessness. \r\n\tThe Homes for Cathy project and their 9 commitments which all social landlords can sign up to. \r\n\tExamples of positive practice\r\n\r\n\r\n\r\nThis webinar is free for members.\r\n\r\nFor non members a £15.00 fee applies which will be donated to Crisis.\r\n\r\n \r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-05-13 10:30:00", "end_date_time": "2020-05-13 11:15:00", "location": "http:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-04-20 12:51:59", "event_modified_date": "2020-04-21 08:12:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/429" }, "event_666": { "event_id": 431, "name": "Online Member Event", "description": "Join us for our first online National Member event.\r\n\r\n \r\n\r\nOur Member events are always so popular and are a brilliant way to keep our members informed of everything that is going on with Tpas and the Housing sector. \r\n\r\nWe held 3 of our regional events in February in Birmingham, Oldham and Stockton on Tees but unfortunelty the 3 scheduled for March have been postponed due to the coronavirus crisis.\r\n\r\n\r\nOn 12th May we will be hosting our first online event for all members to join - we will give you the lowdown of engagement in lockdown!  You will hear from our Landlord members talking about how they are dealing with the crisis and we will also have a session and Q&A on Procurement.\r\n\r\nWe hope you can join us!\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30-10.40\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome, meeting guidelines and introductions\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.40-11.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tEngagement: The Lowdown in Lockdown \r\n\r\n\t\t\t \r\n\r\n\t\t\tLouise and guest member landlords will talk about the work they are currently doing with their residents.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson plus guest landlords.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30-11.50\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Round up – essential news and membership info\r\n\r\n\t\t\t \r\n\r\n\t\t\tHear about the new Tpas national standards, new training offer, consultancy work and other member news.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMichael Hill\r\n\r\n\t\t\tLouise Thompson\r\n\r\n\t\t\tAnna O’Halloran\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.50-12.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tComfort Break \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tAll\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00-12.25\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMember Viewpoint : Procurement\r\n\r\n\t\t\t \r\n\r\n\t\t\tPresentation and questions from the audience\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMichael Hill\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.25-12.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing comments\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLouise Thompson\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n", "start_date_time": "2020-05-12 10:30:00", "end_date_time": "2020-05-12 12:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-04-29 11:15:45", "event_modified_date": "2020-04-29 13:49:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/431" }, "event_667": { "event_id": 415, "name": "Webinar - Getting the most out of your membership with Tpas", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years. Join us on this one hour webinar as we talk about how you can maximise all the benefits to the Tpas membership to help you with your role.\r\n\r\n\r\nDescription\r\n\r\nWhether you are a housing services director, tenant panel member or community development officer there is something that the Tpas membership offers you.\r\n\r\nJoin our membership team as we introduce you to the many ways you can access our information and services and give you top tips on how you can exploit your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tVirtually meet some of your fellow members\r\n\tLearn more about our face to face and virtual events\r\n\tFind out how to get the best value price on all our events.\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-05-07 10:30:00", "end_date_time": "2020-05-07 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-02-04 11:48:56", "event_modified_date": "2020-02-04 11:55:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/415" }, "event_668": { "event_id": 414, "name": "Webinar - Getting the most out of your membership with Tpas ", "description": "Tpas has been a driving force behind raising the standard of tenant engagement for over 30 years. Join us on this one hour webinar as we talk about how you can maximise all the benefits to the Tpas membership to help you with your role. \r\n\r\n\r\n\r\n\r\nDescription\r\n\r\nWhether you are a housing services director, tenant panel member or community development officer there is something that the Tpas membership offers you.\r\n\r\nJoin our membership team as we introduce you to the many ways you can access our information and services and give you top tips on how you can exploit your membership even more by raising your profile or getting your voice heard across our network.\r\n\r\n\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tTake part in our guided tour of your online membership account to familiarise yourself with all the benefits you can access.\r\n\tVirtually meet some of your fellow members\r\n\tLearn more about our face to face and virtual events\r\n\tFind out how to get the best value price on all our events.\r\n\r\n\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-05-05 14:00:00", "end_date_time": "2020-05-05 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-02-04 11:46:29", "event_modified_date": "2020-02-04 11:51:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/414" }, "event_669": { "event_id": 423, "name": "Webinar: Tpas Engagement Self-Assessments", "description": "Our self-assessment is set directly against our National Engagement standards and promotes that vital robust internal test. In this session, we will take you through the framework and discuss some of the examples that will allow you to benchmark where your organisation is in relation to our Standards.\r\n\r\nThis webinar is delivered by Michael Hill, Tpas Business Development Manager\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tStart your Tpas Self-Assessment Journey: discover the process to assessing yourself against the Tpas Standards\r\n\tStart to understand your current areas of strength\r\n\tIdentify areas that can be improved\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n\r\n \r\n", "start_date_time": "2020-05-04 10:00:00", "end_date_time": "2020-05-04 23:00:00", "location": "http:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-04-15 11:14:16", "event_modified_date": "2020-04-28 10:39:11", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/423" }, "event_670": { "event_id": 419, "name": "London and South East Resident Involvement Online Group Meeting", "description": "Tpas and Wandle HA have launched a Resident involvement Group for involvement and engagement staff working across the London and South East.\r\n\r\nThe group is an informal networking group – a place to come together to share good practice, skills and knowledge on all things involvement. \r\n\r\n\r\nWe first met in December 2018 to establish how the group should run - why, when and how!  Read the minutes here:\r\n\r\nSince then we have met every quarter and discussed topics such as scrutiny, measuring impact and creative engagement!\r\n\r\nJoin us virtually for our next meeting on 30th April 2020.  Due to the the Covid19 pandemic we will be hosting this meeting virtually.\r\n\r\n\r\nEligibility\r\n\r\nThese meetings are open to Tpas members only from the London and South East region as a membership benefit and there is 1 space per organisation. \r\n\r\n\r\nHow do I join the meeting?\r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n\r\nWe hope you can join us!\r\n", "start_date_time": "2020-04-30 10:00:00", "end_date_time": "2020-04-30 23:30:00", "location": "Virtual meeting, ., ., ., ., .", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2020-03-03 16:09:18", "event_modified_date": "2020-04-23 10:51:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/419" }, "event_671": { "event_id": 422, "name": "Webinar: Express Engagement", "description": "Join this whistle stop tour of critical information affecting engagement, ranging from the Social Housing Green Paper, Review of Regulation, latest developments in approaches to scrutiny and some key questions you should be asking yourselves. This session is useful for everyone, not just people working in engagement.\r\n\r\nThis webinar is delivered by Anna O'Halloran, Tpas National Consultancy Manager\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tThis webinar will guide you through the essentials of engagement\r\n\tFeel better placed to put your organisation in a stronger position and to generate new thinking\r\n\tAsk the right questions now and put the right processes in place \r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n\r\n \r\n", "start_date_time": "2020-04-27 10:00:00", "end_date_time": "2020-04-27 11:00:00", "location": "http:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-04-15 11:05:59", "event_modified_date": "2020-04-23 13:48:01", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/422" }, "event_672": { "event_id": 421, "name": "Webinar: Top tips for virtual meetings", "description": "We are all having to embrace new ways of communicating at the moment, and this includes getting to grips with virtual meeting world. So whatever platform you are using, why not pick up some top tips to ensure your virtual meetings are as good as they can be.\r\n\r\nThis webinar is delivered by Louise Thompson, Tpas Head of Business Services and Matt Matkin, Tpas Research Support\r\n\r\n\r\nLearning outcomes: \r\n\r\n\r\n\tUnderstand how to keep virtual meetings productive and engaging\r\n\tExamine good virtual meeting etiquette\r\n\tExplore the different platforms out there \r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n\r\n \r\n", "start_date_time": "2020-04-23 10:00:00", "end_date_time": "2020-04-23 10:45:00", "location": "http:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-04-15 10:29:38", "event_modified_date": "2020-04-20 12:10:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/421" }, "event_673": { "event_id": 420, "name": "Webinar: Tpas National Standards - What are they and why do they matter?", "description": "In this webinar we will take you through the new Tpas National Engagement Standards, highlight the change in focus, tease out the rationale behind them and talk through how they are designed to drive fundamental change in engagement practices. \r\n\r\nThis webinar is delivered by Michael Hill, Tpas Business Development Manager.\r\n\r\n\r\nLearning outcomes:\r\n\r\n\r\n\tFamiliarise yourself with the new standards and how you can use them effectively in your organisations\r\n\tVirtually meet some of your fellow Tpas members\r\n\tDiscover how to start your journey to better engagement\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2020-04-21 10:00:00", "end_date_time": "2020-04-21 11:00:00", "location": "http:\/\/www.tpas.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-04-15 10:18:31", "event_modified_date": "2020-04-15 11:06:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/420" }, "event_674": { "event_id": 402, "name": "Revise & Revitalise Your Engagement", "description": "One of the priorities of the 2018 Social Housing Green Paper is about being 'accountable to tenants and for organisation to hear and act upon tenant voices, priorities and issues'.\r\n\r\nIt is important, therefore, that you are able to show that you have the mechanisms to connect with a wide range of tenants to both listen and act upon priorities and issues as well as having a wide range of tools in your toolkit to deliver inclusive engagement.\r\n\r\nThis workshop will provide you with the tools to Review, Revise and Revitalise your engagement model. We will work with you to ensure that it is futureproofed and has the systems in place to be accountable, to listen and to act upon issues and priorities.\r\n\r\n\r\nWhat will the event cover?\r\n\r\nThe event will:\r\n\r\n\r\n\tSet the national context for engagement based on the priorities of the Green Paper and the outcomes from the Tpas 2018 National Engagement Survey\r\n\tReview - utilising the Tpas e-book for reviewing your engagement strategy and framework\r\n\tRevise - identiy the key building blocks that should be addressed as part of an organisations approches for engagement\r\n\tRevitalise - look at the new hot trends in engagement, agree an action plan for engagment approaches moving forward\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tThe event gives delegates the opportunity to reflect on their current engagement model within their organisation\r\n\tIt is an opportunity to make the vital changes to current engagement practices to ensure that they are futureproofed\r\n\tCreate a learning and sharing culture through a co-design approach\r\n\tSharing good practice from across the sector\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis event is suitable for engagement staff, board members and customers.\r\n\r\n\r\nTrainer profile\r\n\r\nThe facilitator for this session is Tpas Associate Jackie Grannell. Jackie has worked in the housing sector for 30 years and bas been a Tpas Associate for over 10 years.\r\n\r\nDuring her career she has managed a sheltered housing service, a leasehold housing service, been a housing manager providing a generic housing service.  She was also the Project Manager for a £13m regeneration project in Liverpool which involved demolition of high rise housing and the creation of an extra care village for older people.\r\n\r\nJackie has over 17 years experience as a housing consultant and 'Independent Tenant Advisor'. She is a qualified trainer and teaches and assesses the CIH Professional Practice Certificate. Jackie brings her experience of being an employee, board member and customer of the social housing sector.\r\n", "start_date_time": "2020-03-04 10:00:00", "end_date_time": "2020-03-04 15:00:00", "location": "Mclaren (Bruntwood Building), 46 The Priory Queensway, ., Birmingham, ., B4 7LR", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-10-23 15:32:18", "event_modified_date": "2020-02-21 12:43:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/402" }, "event_675": { "event_id": 411, "name": "Midlands Members Event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur Midlands event will be held on 26th February 2020.\r\n\r\nThank you to our hosts Castle Vale Community Housing.  \r\n\r\nThe meeting will start at 11.00 and finish by 3pm. Join us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nAgenda\r\n\r\n10:30               Arrival - registration and refreshments\r\n\r\n11.00               Welcome from Tpas:\r\n\r\n11.10               Member Showcase – Castle Vale Community Housing\r\n\r\n12.00               Crisis -  “Ending homelessness: The Homes for Cathy                                  Commitments and the role of social landlords.”\r\n\r\n12.45               Lunch\r\n\r\n1:30               \r\n\r\n1:30                Member Workshop  - Procurement Think Tank session\r\n\r\n                   This session will focus on\r\n\r\n\r\n\tExperiences of involvement in this area\r\n\tIdeas around how tenants should be involved in future\r\n\tCreating a residents business statement defining what matters to you when deciding who your Landlord does business with\r\n\r\n\r\n3.00                 Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2020-02-26 11:00:00", "end_date_time": "2020-02-26 15:00:00", "location": "The Sanctuary, Tangmere Drive, Castle Vale, Birmingham, West Midlands, B35 7PX", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2020-01-08 15:25:17", "event_modified_date": "2020-02-03 12:24:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/411" }, "event_676": { "event_id": 394, "name": "Express Engagement - The Essential Workshop for the Busy Professional", "description": "Short of time but big on ambition? Then this session is for you. It will guide you through the essentials of the engagement scene, giving you all the knowledge needed to deliver a successful service.\r\n\r\n\r\nDelivered by the hugely experienced Anna O'Halloran, this four hour session covers:\r\n\r\n\r\n\tImplications of the Social Housing Green Paper proposals on tenant engagement\r\n\tDeveloping an effective tenant panel\r\n\tTenant-led scrutiny for robust co-regulation\r\n\tMaximising opportunities for involving tenants\r\n\tMeasuring tenant engagement\r\n\r\n\r\n\r\nDraft Workshop Programme\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t08.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRegistration Tea and Coffee\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Facilitator’s Opening Remarks\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.10\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tImplications of the Social Housing Green Paper Proposals on Tenant Engagement\r\n\r\n\t\t\t\r\n\t\t\t\tBackground and context\r\n\t\t\t\tPlacing residents at the heart of complaints\r\n\t\t\t\tResident Engagement in building safety\r\n\t\t\t\tRegulation and empowerment\r\n\t\t\t\tNational Tenants Voice\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.50\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDeveloping an Effective Tenant Panel\r\n\r\n\t\t\t\r\n\t\t\t\tEnsuring successful recruitment by clearly defining the skills and competencies required\r\n\t\t\t\tStrategies for encouraging participation and managing the turnover of membership to the panel\r\n\t\t\t\tTraining and resources\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDeveloping Tenant-Led Scrutiny as part of co-regulation\r\n\r\n\t\t\t\r\n\t\t\t\tMeeting the regulatory requirements for tenant scrutiny\r\n\t\t\t\tDifferent approaches to scrutiny\r\n\t\t\t\tCreating the right scrutiny culture\r\n\t\t\t\tEmbedding tenant and customer scrutiny into formal structures\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNetworking Tea and Coffee Break\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMaximising opportunities for involvement\r\n\r\n\t\t\t\r\n\t\t\t\tThe engagement spectrum\r\n\t\t\t\tReaching the harder to reach residents\r\n\t\t\t\tSupporting tenants to build their skills and capacity to contribute to housing services\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMeasuring Tenant Engagement\r\n\r\n\t\t\t\r\n\t\t\t\tSetting objectives, priorities and goals to measure against\r\n\t\t\t\tHow to measure social value\r\n\t\t\t\tGathering evidence and data\r\n\t\t\t\tTracking and reporting progress\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.40\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tOpen Q and A\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClose\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nFurther Dates\r\n\r\n15 February 2020 - Midlands\r\n\r\n4 March 2020 - London\r\n\r\n\r\nTrainer profile\r\n\r\nAnna O'Halloran is a long-standing Tpas Associate and Lead Consultant at Collaborative Change. For over 30 years Anna has been involved in social housing. During this time she has workd for three LAs, three HAs including the role of Head of Community Development, Tpas, The Audit Commision, Capital and the Chartered Institute of Housing. She is a motivating speaker and regularly speaks at national and regional events throughout the UK. She is an accredited trainer, a certificated mediator, a CIH mentor and regional board member and has an MSc in housing.\r\n", "start_date_time": "2020-02-26 08:30:00", "end_date_time": "2020-02-26 13:00:00", "location": "Tpas Offices, Suite 7d Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-10-14 12:48:04", "event_modified_date": "2020-02-12 10:28:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/394" }, "event_677": { "event_id": 339, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members. This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tConsider the changing operating environment and what that means for engagement\r\n\tTry out techniques for making points clearly  and  use language that helps you get your point across\r\n\tExplore methods of getting your voice heard outside of meetings\r\n\tPractice asking the right questions using role play\r\n\tFeel more confident to  interpret and question performance information and use it to hold landlords to account\r\n\tPlan how to apply these skills in practice\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills. It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be more confident and efective when communicating with staff, residents and each other. You will be more assertive and able to challenge effectively.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\n'Well delivered in an interesting way'\r\n\r\n'It taught me not to give up in what I believe in'\r\n\r\n'Finding out about different types of questions, listening skills and the assertiveness audit was really useful'\r\n\r\n", "start_date_time": "2020-02-25 10:00:00", "end_date_time": "2020-02-25 16:00:00", "location": "TBC, ., ., Taunton, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-05-03 15:13:46", "event_modified_date": "2019-09-25 09:59:39", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/339" }, "event_678": { "event_id": 407, "name": "North West Members Event", "description": "North West Members Event\r\n\r\nJoin us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur North West event will be held on 19th February 2020.\r\n\r\nThank you to our hosts First Choice Homes Oldham.  The meeting will start at 11.00 and finish by 3pm. Join us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nAgenda\r\n\r\n10:30               Arrival - registration and refreshments\r\n\r\n11.00               Welcome from Tpas:\r\n\r\n11.10               Member Showcase – FCHO\r\n\r\n12.00               Crisis -  “Ending homelessness: The Homes for Cathy                                  Commitments and the role of social landlords.”\r\n\r\n12.45               Lunch\r\n\r\n1:30                 \r\n\r\n1:30                Member Workshop  - Procurement Think Tank session\r\n\r\n                   This session will focus on\r\n\r\n\r\n\tExperiences of involvement in this area\r\n\tIdeas around how tenants should be involved in future\r\n\tCreating a residents business statement defining what matters to you when deciding who your Landlord does business with\r\n\r\n\r\n3.00                 Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2020-02-19 11:00:00", "end_date_time": "2020-02-19 15:00:00", "location": "First Choice Homes Oldham - Offices, First Place, 22 Union Street, Oldham, Lancashire, OL1 1BE", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-11-21 10:59:31", "event_modified_date": "2020-02-13 11:57:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/407" }, "event_679": { "event_id": 398, "name": "Nudging Your Way to Increased Tenant Engagement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging engagement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their engagement.\r\n\r\n\r\nOther dates\r\n\r\n30 January 2020 - Midlands\r\n\r\n4 February 2020 - Manchester\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of engaged tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share early findings from Tpas Trailblazer Proect: 'The Engagement Maximiser', our partnership with Collaborative Change (behaviour change specialists) and five social housing providers.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into engaging with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\tChange theory, quantative and qualitative theory insight and the value of co-creation\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nTrainer profile\r\n\r\nAnna O'Halloran is a long-standing Tpas Associate and Lead Consultant at Collaborative Change (our partner in these sessions) and has for the last few years been focusing on how we can use Behavioural Insights (sometimes known as 'Nudge') to change the way people behave.\r\n\r\nFor over 30 years Anna has been involved in social housing. During this time she has workd for three LAs, three HAs including the role of Head of Community Development, Tpas, The Audit Commision, Capital and the Chartered Institute of Housing. She is a motivating speaker and regularly speaks at national and regional events throughout the UK. She is an accredited trainer, a certificated mediator, a CIH mentor and regional board member and has an MSc in housing.\r\n", "start_date_time": "2020-02-19 10:00:00", "end_date_time": "2020-02-19 16:00:00", "location": "Eastend Homes, 3 Resolution Plaza, Spitalfields, London, ., E1 6PS", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-10-14 13:09:59", "event_modified_date": "2020-02-10 10:25:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/398" }, "event_680": { "event_id": 382, "name": "Getting More for Less - Outcome Planning - Webinar", "description": "With housing entering a new phase of engagement expectations, now is the time to make sure that you are getting value from your activities.\r\n\r\nThis session will test you, your commitment and your activities. It will challenge your current impacts but all for a very good reason.\r\n\r\n\r\nFurther Information\r\n\r\nAt the end of the session you will be able to:\r\n\r\n\r\n\tIdentify inefficient engagement activities\r\n\tDescribe what meaningful engagement looks like\r\n\tChallenge and plan more effectively\r\n\tProduce more meaningful results from your engagement activities\r\n\r\n\r\nThe bottom line is this, to keep momentum and be able to demonstrate effectiveness, we might have to re-think how we plan our engagement activities.\r\n\r\n\r\nWho should attend?\r\n\r\nThis session is designed for anyone who is engaged with residents be that as a Board Member, staff of a Registered Social Landlord, or an engaged resident. We might go so far as to say it is essential that you come along as we will help re-energise your engagement activities. We truly believe that after this session you will be able to gain more outcomes, from less time.\r\n\r\n\r\nAbout the facilitator\r\n\r\nMichael Hill is the Business Development Manager at Tpas and has been involved in Tenant Engagement for 20 years. Working with Local Authorities, Housing Associations, local communities and individual residents, he has many experiences of working within all areas of social housing. His style is engaging yet challenging and encourages interaction, debate and differences of opinion.\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n\r\n \r\n", "start_date_time": "2020-02-18 10:00:00", "end_date_time": "2020-02-18 12:00:00", "location": "https:\/\/global.gotomeeting.com\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2019-09-25 08:05:04", "event_modified_date": "2020-02-17 10:57:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/382" }, "event_681": { "event_id": 408, "name": "North East Members Event", "description": "North East Members Event\r\n\r\nJoin us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur North East event will be held on 12th February 2020.\r\n\r\nThank you to our hosts North Star.  The meeting will start at 11.00 and finish by 3pm. Join us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nAgenda\r\n\r\n10:30               Arrival - registration and refreshments\r\n\r\n11.00               Welcome from Tpas:\r\n\r\n11.10               Member Showcase – North Star\r\n\r\n12.00               Crisis -  “Ending homelessness: The Homes for Cathy                                  Commitments and the role of social landlords.”\r\n\r\n12.45               Lunch\r\n\r\n1:30                Member Workshop  - Procurement Think Tank session\r\n\r\n                   This session will focus on\r\n\r\n\r\n\tExperiences of involvement in this area\r\n\tIdeas around how tenants should be involved in future\r\n\tCreating a residents business statement defining what matters to you when deciding who your Landlord does business with\r\n\r\n\r\n3.00                 Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2020-02-12 11:00:00", "end_date_time": "2020-02-12 15:00:00", "location": "Stockton Arts Centre, Dovecot Street, Stockton-on-Tees, Teeside, TS18 1LL", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-11-26 16:18:35", "event_modified_date": "2020-02-03 12:19:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/408" }, "event_682": { "event_id": 390, "name": "Scrutiny: Journey to Excellence", "description": "Newby, Tinkerer or Re-thinker? There's room for everyone on our brand new Scrutiny course.\r\n\r\nAre you new to scrutiny, revamping your existing approach or maybe having a massive re-think following the new pressures emerging from the Together with Tenants Charter and the Green Paper? Wherever you are on your scrutiny journey, this course will get you there faster.\r\n\r\n\r\nCourse information\r\n\r\nThis one day course covers:\r\n\r\n\r\n\tThe principles and foundations of good scrutiny\r\n\tHow scrutiny fits with the political, regulatory and business requirements\r\n\tWhat role scrutiny plays in relation to the Green Paper and the Together with Tenants Charter\r\n\tGood scrutiny practices from across the country\r\n\tDifferent scrutiny models\r\n\tThe skills and techniques needed to deliver the core scrutiny elements including:\r\n\r\n\r\n\r\n\tChoosing and scoping a topic\r\n\tCarrying out the review\r\n\tReporting on scrutiny\r\n\tTracking the impact\r\n\tRecruiting and sustaining scrutiny\r\n\r\n\r\n\r\nWho is it for?\r\n\r\nDesigned for tenants, residents, customers, staff and board members. Will work for those new to scrutiny and those with more experience who want to refresh.\r\n\r\n\r\nIn house\r\n\r\nTake the course in house on a date to suite you - prices start as los as £45 per person based on 16 delegates for Tpas Members.\r\n", "start_date_time": "2020-02-12 10:30:00", "end_date_time": "2020-02-12 16:00:00", "location": "Creative Innovation Centre CIC , Paul Street , ., Taunton, Somerset, TA1 3PF ", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-10-01 12:31:11", "event_modified_date": "2020-01-24 14:33:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/390" }, "event_683": { "event_id": 412, "name": "Webinar: Youth Engagement Blockers", "description": "The challenges facing young people and the impact this has on your organisation\r\n\r\nSocial housing providers need to shape their services around the needs of their residents. ‘Young people’ make up a significant proportion of residents, but how well do you know them and how well are you shaping products and services to their needs?\r\n\r\n\r\nAbout this webinar: \r\n\r\nWe’ve invited youth engagement expert Graham Sykes, Head of Agency at Fourteen19®, to discuss the main challenges faced by young people and how these might impact on their engagement with key issues such as health, housing, money, social mobility and climate change.\r\n\r\n\r\nKey challenges we’ll discuss:\r\n\r\n\r\n\tOver half of young people leave school without GCSEs in English and Maths     \r\n\tOver 70% of Apprenticeships are given to people over the age of 19 (41% of them go to people over the age of 24) and \r\n\tOnly 63% of 24-year-olds are in Full-Time employment. \r\n\r\n\r\nGraham will discuss key points raised in his published book ‘DESTINATION ADULTHOOD’ – an essential life guide for teens and young adults. Over this webinar, he will share his unique knowledge and 25 years’ experience in youth communications to enable you to formulate and refine your own successful youth engagement strategies. \r\n\r\n\r\nInformation on our webinar system: \r\n\r\n\r\n", "start_date_time": "2020-02-04 10:30:00", "end_date_time": "2020-02-04 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2020-01-22 13:59:14", "event_modified_date": "2020-01-22 14:11:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/412" }, "event_684": { "event_id": 397, "name": "Nudging Your Way to Increased Tenant Engagement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging engagement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their engagement.\r\n\r\n\r\nOther dates\r\n\r\n30 January 2020 - Midlands\r\n\r\n19 February 2020 - London\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of engaged tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share early findings from Tpas Trailblazer Proect: 'The Engagement Maximiser', our partnership with Collaborative Change (behaviour change specialists) and five social housing providers.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into engaging with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\tChange theory, quantative and qualitative theory insight and the value of co-creation\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nTrainer profile\r\n\r\nAnna O'Halloran is a long-standing Tpas Associate and Lead Consultant at Collaborative Change (our partner in these sessions) and has for the last few years been focusing on how we can use Behavioural Insights (sometimes known as 'Nudge') to change the way people behave.\r\n\r\nFor over 30 years Anna has been involved in social housing. During this time she has workd for three LAs, three HAs including the role of Head of Community Development, Tpas, The Audit Commision, Capital and the Chartered Institute of Housing. She is a motivating speaker and regularly speaks at national and regional events throughout the UK. She is an accredited trainer, a certificated mediator, a CIH mentor and regional board member and has an MSc in housing.\r\n", "start_date_time": "2020-02-04 10:00:00", "end_date_time": "2020-02-04 16:00:00", "location": "Tpas Offices, Suite 7d Paragon House, 73 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-10-14 13:06:59", "event_modified_date": "2020-01-24 14:34:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/397" }, "event_685": { "event_id": 401, "name": "Scrutiny: Journey to Excellence", "description": "Newby, Tinkerer or Re-thinker? There's room for everyone on our brand new Scrutiny course.\r\n\r\nAre you new to scrutiny, revamping your existing approach or maybe having a massive re-think following the new pressures emerging from the Together with Tenants Charter and the Green Paper? Wherever you are on your scrutiny journey, this course will get you there faster.\r\n\r\n\r\nCourse information\r\n\r\nThis one day course covers:\r\n\r\n\r\n\tThe principles and foundations of good scrutiny\r\n\tHow scrutiny fits with the political, regulatory and business requirements\r\n\tWhat role scrutiny plays in relation to the Green Paper and the Together with Tenants Charter\r\n\tGood scrutiny practices from across the country\r\n\tDifferent scrutiny models\r\n\tThe skills and techniques needed to deliver the core scrutiny elements including:\r\n\r\n\r\n\r\n\tChoosing and scoping a topic\r\n\tCarrying out the review\r\n\tReporting on scrutiny\r\n\tTracking the impact\r\n\tRecruiting and sustaining scrutiny\r\n\r\n\r\n\r\nWho is it for?\r\n\r\nDesigned for tenants, residents, customers, staff and board members. Will work for those new to scrutiny and those with more experience who want to refresh.\r\n\r\n\r\nIn house\r\n\r\nTake the course in house on a date to suite you - prices start as low as £45 per person based on 16 delegates for Tpas Members.\r\n", "start_date_time": "2020-01-27 10:00:00", "end_date_time": "2020-01-27 16:00:00", "location": "Queensgate Hotel, 5-7 Fletton Ave, ., Peterborough, ., PE2 8AX", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-10-23 15:28:52", "event_modified_date": "2020-01-16 14:00:50", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/401" }, "event_686": { "event_id": 399, "name": "London and SE Resident Involvement Group meeting", "description": "Tpas and Wandle HA have come together to launch a Resident involvement Group for involvement and engagement staff working across the London and South East.\r\n\r\nThe group is an informal networking group – a place to come together to share good practice, skills and knowledge on all things involvement. \r\n\r\n\r\nWe have had 4 very successful meetings in December 2018, March, July and October 2019..\r\n\r\nJoin us for our next meeing in January 2010.\r\n\r\n\r\nEligibility\r\n\r\nThese meetings are open to Tpas members only from the London and South East region as a membership benefit and there is 1 space per organisation. \r\n\r\n\r\nA big thank you to our member Wandle for hosting these meetings.\r\n\r\n\r\nAgenda - TBC\r\n", "start_date_time": "2020-01-23 10:00:00", "end_date_time": "2020-01-23 12:30:00", "location": "Wandle HA Offices, Second Floor, Minerva House, London, London, SE1 9BB", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-10-15 13:14:54", "event_modified_date": "2019-10-15 15:56:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/399" }, "event_687": { "event_id": 381, "name": "National Tenant Scrutiny Conference 2019", "description": "\r\n\r\n \r\n\r\n\r\n\r\n\r\nScrutiny 2020\r\n\r\n\r\nTpas has been one of the driving forces behind the development and implementation of tenant led scrutiny since its inception within the Social Housing sector way back in 2010. \r\n\r\nAs we enter another decade, the importance of successful tenant scrutiny has never been greater, as we see it referenced in the Governments Green Paper, the Together with Tenants Charter, and as a key part of the regulatory frameworks.\r\n\r\nThis first-ever national Tenant Scrutiny conference will focus on where scrutiny needs to be to make it successful, relevant and meaningful for another decade. It will bring together experienced scrutiny practitioners, leading speakers, along with a wide range of workshops designed to inspire, innovate and invite fresh thinking.\r\n\r\nWe are also pleased to announce that the conference will have a dedicated scrutiny knowledge exchange area, where delegates can swap and share examples of scrutiny practice with each other.\r\n\r\n\r\nKeynote speakers\r\n\r\nWe will be joined by Jim Ripley, Chief Executive of Phoenix Community Housing and one of the tenant scrutineers, who will be talking about how important organisational culture is for successful scrutiny and how their award-winning scrutiny has improved services and accountability. \r\n\r\nWe will also hear from Helen McHale, Chief Executive of Stockport Homes who will join us to talk about how tenant led scrutiny has been embedded within this sector, and what key benefits it has brought. \r\n\r\n\r\nKey topics\r\n\r\n\r\n\tScrutiny Positive Culture \r\n\tScrutiny Models\r\n\tSteps to Successful Scrutiny\r\n\tPractical Skills for Scrutiny\r\n\tInnovation and Future Thinking\r\n\r\n\r\n\r\nWho should attend\r\n\r\nThis conference will provide a perfect opportunity for staff, residents, tenants, board members, councillors and anyone else with a passion for scrutiny to come together to learn, network and shape the future of tenant scrutiny in 2020 and beyond.\r\n\r\n\r\nProgramme \r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTime\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t9.15am – 10.00am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRefreshments and Registration\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.00am-10.15am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome and Ice breaker – Jenny Osbourne Tpas CEO\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.15am -11.15am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tKeynote Speakers –  Creating the right scrutiny culture\r\n\r\n\t\t\t\r\n\t\t\t\tJim Ripley - Chief Executive - Phoenix Community Housing\r\n\t\t\t\tHelen McHale - Chief Executive - Stockport Homes\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15am -11.30am\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBreak\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30am -1.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshops\r\n\r\n\t\t\t\r\n\t\t\t\tDelivering Scrutiny - Models and Methods\r\n\t\t\t\tCollecting the Evidence\r\n\t\t\t\tSteps to Successful Scrutiny\r\n\t\t\t\tEssential Scrutiny Skills\r\n\t\t\t\tSelling Scrutiny\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.00pm -2.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tLunch and Scrutiny Knowledge Exchange\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.00pm -3.30pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshops repeated\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.30pm-3.45pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tPlenary session – where next for scrutiny?\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.45pm-4.00pm\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTakeaway drinks and Scrutiny Best Practice Guide\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n", "start_date_time": "2019-12-11 09:15:00", "end_date_time": "2019-12-11 16:00:00", "location": "Aston Villa Football Club, Villa Park , Birmingham, West Midlands, B6 6HE", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-09-16 12:40:37", "event_modified_date": "2019-12-09 10:06:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/381" }, "event_688": { "event_id": 343, "name": "Better Chairing", "description": "A great course that will help you understand the roles and expectations of the Chair, Officers and other committee members.\r\n\r\n\r\nOther Dates\r\n\r\n22 July 2019 - Norwich\r\n\r\n26 July 2019 - London\r\n\r\n26 November 2019 - Manchester\r\n\r\n4 December 2019 - Taunton\r\n\r\n\r\nFurther Details\r\n\r\nThis essential introductory course looks at the role of the chair and other committee members.  It covers members' roles and responsibilities, committee protocols, expectations for chairing meetings, tips for forward planning as well as activities to help you make the most of your role.  It is full of practical tips and advice to help you develop your skills and offers an ideal opportunity to meet and learn from other people.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee member\r\n\tDiscover hints and tips for chairing a meetings\r\n\tMake plans for moving your group forward\r\n\tIdentify your personal development plan\r\n\r\n\r\n\r\nAudience\r\n\r\nThis is an introductory course and is great for residents and community representatives who are new chairs or committee members.  It is also an excellent refresher for those who would like to develop their skills as well as a good introduction for new staff.\r\n\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will gain valuable knowledge, have developed essential skills and will feel much more confident in your chair and committee member role.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\n'I found all aspects of the course beneficial, there was an abundance of invaluable information'\r\n\r\n'It has provided me with lots of insight into my specific role as chair of the resident service inspectors'\r\n\r\n", "start_date_time": "2019-12-03 10:00:00", "end_date_time": "2019-12-03 16:00:00", "location": "The Priory Rooms, 40 Bull Street, ., Birmingham, ., B4 6AF ", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-05-03 15:25:07", "event_modified_date": "2019-11-18 14:31:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/343" }, "event_689": { "event_id": 348, "name": "Meeting Skills", "description": "A popular course that offers advice and tips on how to achieve productive meetings that are chaired well and make a difference. It will help you to focus on the issues in hand, make use of your valuable time, deal with different personalities and achieve results.\r\n\r\n\r\nOther dates:\r\n\r\n8 November 2019 - Midlands\r\n\r\n13 November 2019 - Taunton\r\n\r\n26 November 2019 - Norwich\r\n\r\n5 December 2019 - North West\r\n\r\n\r\nWhat you can expect to learn:\r\n\r\n\r\n\tThink about the reasons for and purpos of your meetings\r\n\tIdentify the things that make meetings work and those that make them a waste of time\r\n\tExplore basic communication and team working skills that make meetings effective\r\n\tPractice ways of dealing with 'difficult' people\r\n\tdiscuss how to produce a good agenda and useful minutes\r\n\tConsider ways to make meetings more interesting and effective and encourage others to attend\r\n\r\n\r\n\r\nAudience:\r\n\r\nTenants and staff who want the meetings they attend or chair to achieve results. Ideal for tenant panel members, tenants associations and other community groups.\r\n\r\n\r\nWhat people say:\r\n\r\n\r\nIt was really useful learning how to involve others\r\n\r\nI now know how to use other people's skills and how to manage myself in meetings\r\n\r\nAll of the course was useful, it was a great refresher for me\r\n\r\n", "start_date_time": "2019-11-29 10:00:00", "end_date_time": "2019-11-29 16:00:00", "location": "PA Housing, Case House, 85-89 High Street, Walton-on-Thames, Surrey , KT12 1DZ", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-05-16 09:42:45", "event_modified_date": "2019-11-22 15:06:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/348" }, "event_690": { "event_id": 406, "name": "How Mears are introducing a new scrutiny board ", "description": "Get Your Voice heard -  Mears new scrutiny board \r\n\r\n\r\n \r\n\r\nTpas has been a driving force behind the development and implementation of tenant led scrutiny since its inception within the Social Housing sector way back in 2010. \r\n\r\nAs we enter another decade, the importance of successful tenant scrutiny has never been greater, as we see it referenced in the Governments Green Paper, the Together with Tenants Charter, and as a key part of the regulatory frameworks.\r\n\r\nBut what about contractors? How can they invest and maximise the value of scrutiny? \r\n\r\nWe’ve invited our members, Mears Group Plc to share their industry-leading approach to customer involvement and scrutiny.\r\n\r\n\r\nDescription\r\n\r\nJoin our guest presenters Alison Wilkinson and Jacqui McKinlay, Chief Executive, Centre for Public Scrutiny, as they'll be talking about Mears’ innovative approach to scrutiny. Hear how Mears will be raising service standards for their customers whoever they are, wherever they live and whatever their circumstances.\r\n\r\nPost-Grenfell, there is an increased recognition nationally of the importance of building stronger relations with customers to better meet their needs. The webinar will demonstrate a new approach to this and will also address how private sector organisations need to raise their ethical standards and demonstrate they are transparent and open to scrutiny. \r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tFind out more about Mears’ industry-leading approach to scrutiny and customer involvement\r\n\tFind out how you can get involved and get Your Voice heard\r\n\tApplying for the Scrutiny Board for Mears customers and other customer forums for\r\n\r\n\r\n\r\nHow do I join the webinar?\r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2019-11-26 10:30:00", "end_date_time": "2019-11-26 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2019-11-11 15:28:42", "event_modified_date": "2019-11-14 09:15:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/406" }, "event_691": { "event_id": 342, "name": "Better Chairing", "description": "A great course that will help you understand the roles and expectations of the Chair, Officers and other committee members.\r\n\r\n\r\nOther Dates\r\n\r\n22 July 2019 - Norwich\r\n\r\n26 July 2019 - London\r\n\r\n3 December 2019 - Midlands\r\n\r\n4 December 2019 - Taunton\r\n\r\n\r\nFurther Details\r\n\r\nThis essential introductory course looks at the role of the chair and other committee members.  It covers members' roles and responsibilities, committee protocols, expectations for chairing meetings, tips for forward planning as well as activities to help you make the most of your role.  It is full of practical tips and advice to help you develop your skills and offers an ideal opportunity to meet and learn from other people.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee member\r\n\tDiscover hints and tips for chairing a meetings\r\n\tMake plans for moving your group forward\r\n\tIdentify your personal development plan\r\n\r\n\r\n\r\nAudience\r\n\r\nThis is an introductory course and is great for residents and community representatives who are new chairs or committee members.  It is also an excellent refresher for those who would like to develop their skills as well as a good introduction for new staff.\r\n\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will gain valuable knowledge, have developed essential skills and will feel much more confident in your chair and committee member role.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\n'I found all aspects of the course beneficial, there was an abundance of invaluable information'\r\n\r\n'It has provided me with lots of insight into my specific role as chair of the resident service inspectors'\r\n\r\n", "start_date_time": "2019-11-26 10:00:00", "end_date_time": "2019-11-26 16:00:00", "location": "TBC, ., ., Manchester, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-05-03 15:23:15", "event_modified_date": "2019-05-16 09:18:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/342" }, "event_692": { "event_id": 391, "name": "Webinar: Customer journey mapping made easy \u2013 a six-step approach", "description": "We’ve invited our special guest, housing research specialist, Katy Wilburn to share her top tips on how landlords can use customer journey mapping techniques to improve tenant satisfaction questions. \r\n\r\n\r\nDescription\r\n\r\nJoin our guest presenter Katy Wilburn, Head of Housing at IFF-Voluntas as she’ll be talking through how to redesign your satisfaction surveys so it aligns with your customer journey. Forming your questions using this approach makes sense to your customers and will ensure that your questions and responses will help improve the services you’re delivering. Katy will also talk about best practice in creating questions so you can avoid the common pitfalls of survey design.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tIdentifying areas for improvement\r\n\tTelling the story of your results to create change\r\n\tExclusive - a killer report summary you can adapt for your business.\r\n\r\n\r\n\r\nHow do I join the Webinar?\r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique url to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2019-11-06 10:30:00", "end_date_time": "2019-11-06 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2019-10-02 11:27:38", "event_modified_date": "2019-10-09 16:20:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/391" }, "event_693": { "event_id": 338, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\n\r\nOther dates\r\n\r\n12 September 2019 - Midlands\r\n\r\n2 October 2019 - Taunton\r\n\r\n8 November 2019 - Norwich\r\n\r\n12 November 2019 - London\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members. This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tConsider the changing operating environment and what that means for engagement\r\n\tTry out techniques for making points clearly  and  use language that helps you get your point across\r\n\tExplore methods of getting your voice heard outside of meetings\r\n\tPractice asking the right questions using role play\r\n\tFeel more confident to  interpret and question performance information and use it to hold landlords to account\r\n\tPlan how to apply these skills in practice\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills. It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be more confident and efective when communicating with staff, residents and each other. You will be more assertive and able to challenge effectively.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\n'Well delivered in an interesting way'\r\n\r\n'It taught me not to give up in what I believe in'\r\n\r\n'Finding out about different types of questions, listening skills and the assertiveness audit was really useful'\r\n\r\n", "start_date_time": "2019-10-31 10:00:00", "end_date_time": "2019-10-31 16:00:00", "location": "Tpas Offices, Suite 7d Paragon House, 48 Seymour Grove, Manchester, ., M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-05-03 15:11:52", "event_modified_date": "2019-10-04 07:53:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/338" }, "event_694": { "event_id": 361, "name": "Data Protection and Customer Engagement", "description": "Whether it's complaints data to inform a scrutiny review, financial information to hold your landlord to account or sending out a survey to your local community, understanding the issues around data protection and information sharing is essential to meaningful engagement.\r\n\r\nThis informative and engaging session provides you with all the essential knowledge needed to undertake your role sucessfully. It guides you through the General Data Protection Regulation principles and other information rights, explores what the key issues are for engagement and how they may impact on your role as an involved resident or engagement practitioner.\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tAn overview of the General Data Protection Regulation principles\r\n\tData sharing between landlords\/tenant panels\/tenant associations\r\n\tCommercial Sensitivity\r\n\tFreedom of Information Requests\r\n\tThe Information Commissioners Role\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tAn understanding of data protection framework\r\n\tHow data protection may impact on engagement and the role of the involved tenant\r\n\tWhat commercial sensitivity means, when landlords use it, and how it might be challenged\r\n\tThe difference between subject access requests and Freedom of Information requests and when they might be used\r\n\tWhat the Information Commissioner does\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nScrutiny panel members, tenant panel members, tenant association representatives, board members and any other involved residents or staff who need to know about data protection, information rights and engagement.\r\n", "start_date_time": "2019-10-30 10:00:00", "end_date_time": "2019-10-30 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-06-17 15:04:17", "event_modified_date": "2019-10-08 14:05:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/361" }, "event_695": { "event_id": 378, "name": "London & South\u00a0Members Event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur London & South event will be held on 25th October 2019.\r\n\r\nThank you to our hosts Sovereign.  The meeting will start at 11.00 and finish by 3pm. Join us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nAgenda\r\n\r\n10:30               Arrival - registration and refreshments\r\n\r\n11.00               Welcome from Tpas:\r\n\r\n11.10               Member Showcase – Sovereign\r\n\r\n12.00               Tpas Round up\r\n\r\n12.30               Lunch\r\n\r\n1:15                 Member Consultation Workshop – Housemark: Customer Satisfaction Surveys and Data\r\n\r\n3.00                 Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2019-10-25 11:00:00", "end_date_time": "2019-10-25 15:00:00", "location": "C\/O Sovereign, 90 Bartholomew Street, Newbury, Berkshire, RG14 5LL", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-08-20 14:18:49", "event_modified_date": "2019-08-21 12:09:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/378" }, "event_696": { "event_id": 346, "name": "Bringing Diversity Home", "description": "The Governments Green paper on Social Housing identified that ‘Stigma’ and Social Housing are a key priority.  Tpas and Home Group have come together to offer a workshop to support housing organisations,  staff and tenants to develop the tools to combat this. Come along to the workshop and see the Life Swap model and approach in action and take away with you the tools to develop this model within YOUR own organisation.\r\n\r\nOur workshop is designed to encourage participation and is an enjoyable and practical investment for your organisation.\r\n\r\nThis workshop provides an interactive introduction to developing and using a Life Swap approach to help combat stigma, create more understanding within communities through engagement and inclusion.\r\n\r\n\r\nOther dates:\r\n\r\n25 September 2019 - London\r\n\r\n\r\n\r\n\r\nWorkshop content\r\n\r\n\r\n\tFind out how Home Group developed their Life Swap model\r\n\tLook at how this model can be used as an effective tool for understanding our tenants, residents and communities\r\n\tconsider the benefits of taking this approach\r\n\tExperience 'Life Swap'\r\n\tExplore your options and opportunities for developing this model at your organisation\r\n\r\n\r\n\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tUnderstanding of the Life Swap model and its application\r\n\tUnderstanding of resources required\r\n\tAction plan for developing your own Life Swap approach\r\n\r\n\r\n\r\n\r\n\r\nAudience\r\n\r\nThis workshop is aimed at tenants and staff from all business areas and roles\r\n\r\n\r\n\r\n\r\nInteractive Guide\r\n\r\nFind out more about the approach with our interactive guide\r\n\r\nClick here to view\r\n\r\n\r\n\r\n\r\nHuman stories\r\n\r\nIt was good to be able to share some personal information with my colleagues - it will strengthen our relationships\r\n", "start_date_time": "2019-10-24 10:00:00", "end_date_time": "2019-10-24 15:00:00", "location": "TBC, ., ., Manchester, ., .", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-05-03 15:43:20", "event_modified_date": "2019-08-14 11:19:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/346" }, "event_697": { "event_id": 313, "name": "South West members event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur South West event will be held on 23rd October 2019.\r\n\r\nThank you to our hosts Poole Housing Partnership\r\n\r\nThe meeting will start at 11.00 and finish by 3pm. Join us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nAgenda\r\n\r\n10:30               Arrival - registration and refreshments\r\n\r\n11.00               Welcome from Tpas:\r\n\r\n11.10               Member Showcase – Poole Housing Partnership\r\n\r\n12.00               Tpas Round up\r\n\r\n12.30               Lunch\r\n\r\n1:15                 Member Consultation Workshop – Housemark: Customer Satisfaction Surveys and Data\r\n\r\n3.00                 Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2019-10-23 11:00:00", "end_date_time": "2019-10-23 15:00:00", "location": "The Hamworthy Club, Magna Road, Canford Magna, Wimborne, Dorset, BH21 3AP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-04-04 10:01:36", "event_modified_date": "2019-10-14 08:14:28", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/313" }, "event_698": { "event_id": 332, "name": "Resident Engagement in Building Safety", "description": "A unique course to ensure you put residents at the heart of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nOther Dates\r\n\r\n4 October 2019 - Manchester\r\n\r\n8 October 2019 - London\r\n\r\n \r\n\r\n\r\nFurther details\r\n\r\nWith the recent Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of builing safety, this unique and brand new training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on Multi Storey Blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in, or responsibility for, resident engagement in building safety.\r\n", "start_date_time": "2019-10-17 10:00:00", "end_date_time": "2019-10-17 16:00:00", "location": "The Priory Rooms, Quaker Meeting House, 40 Bull Street, Birmingham, ., B4 6AF", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-05-03 14:45:19", "event_modified_date": "2019-10-08 08:12:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/332" }, "event_699": { "event_id": 392, "name": "Webinar: How to use social media to be heard and have productive conversations ", "description": "We’ve invited our special guest, Social Media strategist and all-round communications expert, Helen Reynolds to share her top tips on how landlords can create content that is thoughtful, engaging and useful to residents.\r\n\r\n\r\nBackground\r\n\r\nShe’ll also be talking about how tenants can use the latest social media tricks to ensure they’re listened to and acted upon by their landlord. This webinar is designed to look at both sides of the coin so that social media platforms become a brilliant space for landlords and tenants to design better services together.\r\n\r\n\r\nWhat we’ll cover:\r\n\r\nIt’s social media, not anti-social media - right?\r\n\r\nWhen using Facebook, Instagram or Twitter, it can feel like housing associations don’t listen or care.\r\n\r\nAnd sometimes, people are negative and abusive - is there a way to turn people from angry to open and respectful?\r\n\r\nHow can we all have better conversations, make our opinions, questions and complaints known and acted upon?\r\n\r\nHow can we ensure we talk to the right people in a way that makes them take action?\r\n\r\nAnd how can housing organisations listen and have more friendly relationships with people on social media? Hel will share her insights and practical tips on how to make your social media experiences productive and happy.\r\n\r\n\r\nHow do I join the Webinar?\r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar you will be sent a unique url to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2019-10-16 10:30:00", "end_date_time": "2019-10-16 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2019-10-02 15:03:28", "event_modified_date": "2019-10-02 15:03:29", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/392" }, "event_700": { "event_id": 370, "name": "Complaints: Delivering New Expectations", "description": "New expectations around complaints are on their way – just check out the National Housing Federation Together with Tenants Draft Charter or the Social Housing Green Paper - but is your organisation ready?\r\n\r\nTake our Quick Quiz and find out:\r\n\r\n\r\n\t\r\n\tIs your Complaints Policy developed and tested by residents?    Yes \/ No\r\n\t\r\n\t\r\n\t?Are your Complaints Standards designed and tested by resident?     Yes \/ No\r\n\t\r\n\t\r\n\tHave you got clear complaints escalation information available to residents?     Yes \/ No\r\n\t\r\n\t\r\n\tAre your signposting routes in place?    Yes \/ No\r\n\t\r\n\r\n\r\nHow did you score?\r\n\r\n4\/4 = Look at you -totally on top of it all – well done. Do you want to share your good practice with Tpas?\r\n\r\n3\/4= Pretty good - but a little Tpas magic could be in order to deliver the excellence you need – check out this new course for inspiration\r\n\r\n2\/4 = Bang average but who wants to be average when you could be great – this new course can help you get there \r\n\r\n1\/4 = You’re in danger of being left behind and having to play catch up- book your place on this fab new course and get things started\r\n\r\n0\/4 = Book on this new course immediately – there’s still time to get this stuff right!\r\n\r\nWhat will the course cover? \r\n\r\n\r\n\tWhat should staff and residents look for in a good complaints policy?\r\n\tWhat complaints standards should staff and residents be considering?\r\n\tHow to co-design\r\n\tThe role of the Housing Ombudsman and Regulator in the complaints escalation and how to communicate it clearly\r\n\tWays to ensure continuous improvement by formally engaging residents in complaints\r\n\r\n\r\nWho should attend?\r\n\r\nResident scrutiny panel members, resident panel members or other involved residents, landlord involvement staff, and any other landlord staff involved in complaints.\r\n\r\nOther Dates\r\n\r\n16th September - London\r\n\r\n30th September - Midlands\r\n\r\nAbout the Trainer\r\n\r\nDave Simmons a housing professional with over 12 years of experience in resolving tenant and landlord disputes through his work as an Adjudicator at the Housing Ombudsman Service. Prior to this, Dave gained several years of experience in handling disputes unrelated to housing in a variety of roles, dealing with some emotive subject areas. Dave have considerable experience in delivering training and workshops to both landlords and residents about best practice and approaches in complaints handling and dispute resolution. Dave now plays a leading role in promoting positive cultures and learning from complaints in the housing sector.\r\n\r\n\r\n", "start_date_time": "2019-10-14 10:00:00", "end_date_time": "2019-10-14 16:00:00", "location": "Pendulum Hotel and Manchester Conference Centre, Weston Building, Sackville Street, Manchester, Manchester, M1 3BB", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-07-01 13:47:58", "event_modified_date": "2019-10-03 13:05:37", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/370" }, "event_701": { "event_id": 359, "name": "Eastern Members Event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur Eastern event will be held in Houghton Regis, Bedfordshire on Friday 11th October 2019.\r\n\r\nThis event is kindly co-hosted by our member Aldwyck Housing Group.\r\n\r\nThe meeting will start at 11.00 and finish by 3pm. Join us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nAgenda\r\n\r\n10:30             Arrival - registration and refreshments\r\n\r\n11.00             Welcome from Tpas:\r\n\r\n11.10             Member Showcase  - Aldwyck Housing Group.\r\n\r\n12.00             Member Consultation Workshop One – Ministry of Housing, Communities and Local Government: Section 21\r\n\r\n12.30             Lunch\r\n\r\n1:15               Member Consultation Workshop Two – Housemark: Customer Satisfaction Surveys and Data\r\n\r\n2.30               Tpas Round up\r\n\r\n3.00               Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2019-10-11 11:00:00", "end_date_time": "2019-10-11 15:00:00", "location": "Aldwyck Housing Group Offices, 6 Houghton Hall Business Park, Porz Avenue, Houghton Regis, Bedfordshire, LU5 5UZ.", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-06-17 11:53:29", "event_modified_date": "2019-08-21 12:16:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/359" }, "event_702": { "event_id": 373, "name": "London and SE Resident Involvement Group meeting", "description": "Tpas and Wandle HA have come together to launch a Resident involvement Group for involvement and engagement staff working across the London and South East.\r\n\r\nThe group is an informal networking group – a place to come together to share good practice, skills and knowledge on all things involvement. \r\n\r\n\r\nWe have had 3 very successful meetings in December 2018, March and July 2019..\r\n\r\nJoin us for our next meeing in October 2019.\r\n\r\n\r\nEligibility\r\n\r\nThese meetings are open to Tpas members only from the London and South East region as a membership benefit and there is 1 space per organisation. \r\n\r\n\r\nA big thank you to our member Wandle for hosting these meetings.\r\n\r\n\r\nAgenda - TBC\r\n", "start_date_time": "2019-10-10 10:00:00", "end_date_time": "2019-10-10 12:30:00", "location": "Wandle HA Offices, Second Floor, Minerva House, London, London, SE1 9BB", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-07-18 09:06:29", "event_modified_date": "2019-09-03 13:31:43", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/373" }, "event_703": { "event_id": 357, "name": "Understanding & Using Housing Performance Information", "description": "This E learning course is designed for tenants and residents involved in setting performance standards and indicators, monitoring, scrutinising and inspecting, as well as those who just want to learn a little more about how this information is collected and used. Officer level staff may also find the course useful.\r\n\r\nThis course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tGet to know the key performance and financial terms used and what they mean in practice\r\n\tSee which performance information is gathered and compiled and how information from residents helps\r\n\tGain insight into who uses performance information and what it is used for\r\n\tLook at methods of presenting performance information and when they should be used\r\n\tExamine how benchmarking can help to improve performance\r\n\tBe able to interpret, comment on and generate questions about performance information\r\n\tUnderstand how using performance information links to scrutiny\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and officer level staff who want to understand how performance information is used in the housing service and how this links to tenant involvement and scrutiny.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course informative and easy to follow\r\n\r\nLearnt to read data properly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\t\r\n\t\tRegistration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement\r\n\t\r\n\t\r\n\r\n", "start_date_time": "2019-10-08 13:00:00", "end_date_time": "2019-10-22 17:00:00", "location": "http:\/\/tpaselearning.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2019-06-03 12:17:32", "event_modified_date": "2019-06-03 12:17:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/357" }, "event_704": { "event_id": 331, "name": "Resident Engagement in Building Safety", "description": "A unique course to ensure you put residents at the heart of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nOther Dates\r\n\r\n11 September 2019 - Taunton\r\n\r\n19 September 2019 - Norwich\r\n\r\n4 October 2019 - Manchester\r\n\r\n17 October 2019 - Midlands\r\n\r\n\r\nFurther details\r\n\r\nWith the recent Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of builing safety, this unique and brand new training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on Multi Storey Blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in, or responsibility for, resident engagement in building safety.\r\n", "start_date_time": "2019-10-08 10:00:00", "end_date_time": "2019-10-08 16:00:00", "location": "East End Homes, 3 Resolution Plaza, ., London, ., E1 6PS", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-05-03 14:41:19", "event_modified_date": "2019-10-01 15:20:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/331" }, "event_705": { "event_id": 377, "name": "Tpas North West Member event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur North West event will be held in Wythenshawe, Manchester on Monday 7th October 2019.\r\n\r\nThis event is kindly co-hosted by our member Wythenshawe Community Housing Group. \r\n\r\nThe meeting will start at 11.00 and finish by 3pm.  Join us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nAgenda\r\n\r\n10:30             Arrival - registration and refreshments\r\n\r\n11.00             Welcome from Tpas:\r\n\r\n11.10             Member Showcase  - Wythenshawe Community Housing Group.\r\n\r\n12.00             Member Consultation Workshop One – Ministry of Housing, Communities and Local Government: Section 21\r\n\r\n12.30             Lunch\r\n\r\n1:15               Member Consultation Workshop Two – Housemark: Customer Satisfaction Surveys and Dat\r\n\r\n2.30               Tpas Round up\r\n\r\n3.00                Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2019-10-07 10:30:00", "end_date_time": "2019-10-07 15:00:00", "location": "Woodhouse Park Lifestyle Centre, 206 Portway, Wythenshawe, Manchester, M22 1QW", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-08-07 14:36:26", "event_modified_date": "2019-09-24 14:42:11", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/377" }, "event_706": { "event_id": 379, "name": "Webinar: How to use social media to be heard and have productive conversations ", "description": "We’ve invited our special guest, Social Media strategist and all-round communications expert, Helen Reynolds to share her top tips on how landlords can create content that is thoughtful, engaging and useful to residents.\r\n\r\n\r\nBackground\r\n\r\nShe’ll also be talking about how tenants can use the latest social media tricks to ensure they’re listened to and acted upon by their landlord. This webinar is designed to look at both sides of the coin so that social media platforms become a brilliant space for landlords and tenants to design better services together.\r\n\r\n\r\nWhat we’ll cover:\r\n\r\nIt’s social media, not anti-social media - right?\r\n\r\nWhen using Facebook, Instagram or Twitter, it can feel like housing associations don’t listen or care.\r\n\r\nAnd sometimes, people are negative and abusive - is there a way to turn people from angry to open and respectful?\r\n\r\nHow can we all have better conversations, make our opinions, questions and complaints known and acted upon?\r\n\r\nHow can we ensure we talk to the right people in a way that makes them take action?\r\n\r\nAnd how can housing organisations listen and have more friendly relationships with people on social media? Hel will share her insights and practical tips on how to make your social media experiences productive and happy.\r\n\r\n\r\nHow do I join the Webinar?\r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar you will be sent a unique url to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2019-10-01 10:30:00", "end_date_time": "2019-10-01 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2019-09-11 15:04:16", "event_modified_date": "2019-09-30 10:30:37", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/379" }, "event_707": { "event_id": 294, "name": "Tpas Midlands Member event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur Midlands event will be held in Coalville, Leicestershire on Thursday 26th September 2019.\r\n\r\nThis event is kindly co-hosted by our member emh Group.\r\n\r\nThe meeting will start at 11.00 and finish by 3pm. Join us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nAgenda\r\n\r\n10:30             Arrival - registration and refreshments\r\n\r\n11.00             Welcome from Tpas:\r\n\r\n11.10             Member Showcase  - emh Group\r\n\r\n12.00             Member Consultation Workshop One – Ministry  of Housing, Communities and Local Government: Section 21\r\n\r\n12.30             Lunch\r\n\r\n1:15               Member Consultation Workshop Two – Housemark: Customer Satisfaction Surveys and Data\r\n\r\n2.30               Tpas Round up\r\n\r\n3.00                Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2019-09-26 11:00:00", "end_date_time": "2019-09-26 15:00:00", "location": "Memorial House, Stenson Road, Coalville, Leicestershire, LE67 4JP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-01-08 11:07:40", "event_modified_date": "2019-09-16 11:20:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/294" }, "event_708": { "event_id": 366, "name": "Scrutiny: Journey to Excellence", "description": "Newby, Tinkerer or Re-thinker? There's room for everyone on our brand new Scrutiny course.\r\n\r\nAre you new to scrutiny, revamping your existing approach or maybe having a massive re-think following the new pressures emerging from the Together with Tenants Charter and the Green Paper? Wherever you are on your scrutiny journey, this course will get you there faster.\r\n\r\n\r\nCourse information\r\n\r\nThis one day course covers:\r\n\r\n\r\n\tThe principles and foundations of good scrutiny\r\n\tHow scrutiny fits with the political, regulatory and business requirements\r\n\tWhat role scrutiny plays in relation to the Green Paper and the Together with Tenants Charter\r\n\tGood scrutiny practices from across the country\r\n\tDifferent scrutiny models\r\n\tThe skills and techniques needed to deliver the core scrutiny elements including:\r\n\r\n\r\n\r\n\tChoosing and scoping a topic\r\n\tCarrying out the review\r\n\tReporting on scrutiny\r\n\tTracking the impact\r\n\tRecruiting and sustaining scrutiny\r\n\r\n\r\n\r\nWho is it for?\r\n\r\nDesigned for tenants, residents, customers, staff and board members. Will work for those new to scrutiny and those with more experience who want to refresh.\r\n\r\n\r\nIn house\r\n\r\nTake the course in house on a date to suite you - prices start as los as £45 per person based on 16 delegates for Tpas Members.\r\n", "start_date_time": "2019-09-24 10:30:00", "end_date_time": "2019-09-24 15:30:00", "location": "Paragon House, Suite 7D Paragon House, Seymour Grove, Manchester, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-06-18 14:24:09", "event_modified_date": "2019-09-13 11:34:25", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/366" }, "event_709": { "event_id": 299, "name": "Tpas North East Member event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur North East event will be held in Redcar, on Tuesday 10th September 2019.\r\n\r\nThis event is kindly co-hosted by our member Beyond Housing.\r\n\r\nThe meeting will start at 11.00 and finish by 3pm. Join us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nAgenda\r\n\r\n10:30             Arrival - registration and refreshments\r\n\r\n11.00             Welcome from Tpas:\r\n\r\n11.10             Member Showcase  - Beyond Housing\r\n\r\n12.00             Member Consultation Workshop One – Ministry of Housing, Communities and Local Government: Section 21\r\n\r\n12.30             Lunch\r\n\r\n1:15               Member Consultation Workshop Two – Housemark: Customer Satisfaction Surveys and Data\r\n\r\n2.30               Tpas Round up\r\n\r\n3.00               Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2019-09-10 11:00:00", "end_date_time": "2019-09-10 15:00:00", "location": "Westfield Farm, The Green, Redcar , Cleveland, TS10 5NA", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-02-06 08:37:58", "event_modified_date": "2019-08-21 12:10:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/299" }, "event_710": { "event_id": 340, "name": "Better Chairing", "description": "A great course that will help you understand the roles and expectations of the Chair, Officers and other committee members.\r\n\r\n\r\nOther Dates\r\n\r\n9 September 2019 - London\r\n\r\n26 November 2019 - Manchester\r\n\r\n3 December 2019 - Midlands\r\n\r\n4 December 2019 - Taunton\r\n\r\n\r\nFurther Details\r\n\r\nThis essential introductory course looks at the role of the chair and other committee members.  It covers members' roles and responsibilities, committee protocols, expectations for chairing meetings, tips for forward planning as well as activities to help you make the most of your role.  It is full of practical tips and advice to help you develop your skills and offers an ideal opportunity to meet and learn from other people.\r\n\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee member\r\n\tDiscover hints and tips for chairing a meetings\r\n\tMake plans for moving your group forward\r\n\tIdentify your personal development plan\r\n\r\n\r\n\r\nAudience\r\n\r\nThis is an introductory course and is great for residents and community representatives who are new chairs or committee members.  It is also an excellent refresher for those who would like to develop their skills as well as a good introduction for new staff.\r\n\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will gain valuable knowledge, have developed essential skills and will feel much more confident in your chair and committee member role.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\n'I found all aspects of the course beneficial, there was an abundance of invaluable information'\r\n\r\n'It has provided me with lots of insight into my specific role as chair of the resident service inspectors'\r\n\r\n", "start_date_time": "2019-09-06 11:00:00", "end_date_time": "2019-09-06 17:00:00", "location": "Cross Keys Homes, Shrewsbury Avenue, ., Peterborough, ., PE2 7BZ", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-05-03 15:18:43", "event_modified_date": "2019-08-27 14:25:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/340" }, "event_711": { "event_id": 356, "name": "Understanding Tenant Scrutiny", "description": "An excellent introduction or refresher course with accredition to help you understand what scrutiny is and how you can be involved.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tFind out why tenant led scrutiny is so important today\r\n\tLook at how scrutiny differs from and links to other tenant involvement\r\n\tConsider the key principles of effective scrutiny\r\n\tExplore the different ways that tenant led scrutiny can be set up, using case studies and discussion forums\r\n\tCompare scrutiny with monitoring and see how the two differ, yet still compliment each other\r\n\tExamine how to decide priorities for scrutiny and which methods you might use\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at tenants, residents and staff involved in tenant scrutiny. It is an ideal preparation for new scrutiny members and a chance to gain accreditation for learning for experienced members. Officer level staff may also find the course useful.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course to be a big eye opener, it described things clearly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2019-09-03 13:00:00", "end_date_time": "2019-09-17 17:00:00", "location": "http:\/\/tpaselearning.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2019-06-03 12:00:56", "event_modified_date": "2019-06-03 12:00:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/356" }, "event_712": { "event_id": 371, "name": "Webinar: Co-Creation: A New Approach for Resident Engagement", "description": "Engaging with tenants is a priority for all of us but despite the best intentions it can be challenging to make our interactions meaningful and constructive for all parties while fitting amongst all the other pressures our roles bring.\r\n\r\n\r\nDescription\r\n\r\nIn this session Chris Hewitt from Co-Create will share some different approaches to enagaging with your tenants and staff in ways which are focused on solutions and make people feel truly valued and listened to.\r\n\r\n\r\nWhat will we cover?\r\n\r\nUnderstand what co-creation is and how it can be used in Resident Engagement\r\n\r\n\r\nWho should join us?\r\n\r\nAnyone! Tenants, staff, councillors, board members etc.\r\n\r\n\r\nWebinar Leader - Chris Hewitt, Co-Create\r\n\r\nCo:Create have extensive experience of leading the co-creation of products and services with housing organisations, their staff, their partners and their customers. We use interactive, innovative and engaging approaches to train and support people to design their services better.\r\n\r\n\r\nCost\r\n\r\nFree to Tpas Members.\r\n\r\n\r\nHow do I join the Webinar?\r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar you will be sent a unique url to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2019-08-21 11:00:00", "end_date_time": "2019-08-21 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2019-07-03 13:06:37", "event_modified_date": "2019-08-02 10:30:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/371" }, "event_713": { "event_id": 367, "name": "Scrutiny: Journey to Excellence", "description": "Newby, Tinkerer or Re-thinker? There's room for everyone on our brand new Scrutiny course.\r\n\r\nAre you new to scrutiny, revamping your existing approach or maybe having a massive re-think following the new pressures emerging from the Together with Tenants Charter and the Green Paper? Wherever you are on your scrutiny journey, this course will get you there faster.\r\n\r\n\r\nCourse information\r\n\r\nThis one day course covers:\r\n\r\n\r\n\tThe principles and foundations of good scrutiny\r\n\tHow scrutiny fits with the political, regulatory and business requirements\r\n\tWhat role scrutiny plays in relation to the Green Paper and the Together with Tenants Charter\r\n\tGood scrutiny practices from across the country\r\n\tThe skills and techniques needed to deliver the course scrutiny elements including:\r\n\r\n\r\n\r\n\tChoosing and scoping a topic\r\n\tCarrying out evidence based reviews\r\n\tReporting on scrutiny\r\n\tTracking the impact\r\n\tRecruiting and sustaining scrutiny\r\n\r\n\r\n\r\nWho is it for?\r\n\r\nDesigned for tenants, residents, customers, staff and board members. Will work for those new to scrutiny and those with more experience who want to refresh.\r\n\r\n\r\nIn house\r\n\r\nTake the course in house on a date to suite you - prices start as low as £45 per person based on 16 delegates for Tpas Members.\r\n", "start_date_time": "2019-08-08 10:30:00", "end_date_time": "2019-08-08 16:00:00", "location": "The Wesley Hotel & Conference Centre, 81-103 Euston Street, Kings Cross, London, ., NW1 2EZ", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-06-18 14:32:06", "event_modified_date": "2019-07-17 12:09:33", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/367" }, "event_714": { "event_id": 353, "name": "Webinar: How to spot improvements in your engagement framework and strategy", "description": "Description:\r\n\r\n\r\nWith new housing policy on the horizon and a spotlight being shone on engagement across the country we want to ensure that you are achieving the best outcomes for your residents and organisations.\r\n\r\nJoin our national consultancy manager, Gill Mclaren during this webinar as she talks through how you can approach revising your engagement framework and strategy .\r\n\r\n \r\n\r\nGill is an expert in identifying short\/long term performance issues, reducing risk through having accountable systems in place and helping organisations work more sustainably and ultimately stay compliant with regulatory requirements now and in the future.\r\n\r\n\r\nWhat we’ll cover:\r\n\r\nKey Themes to talk about when reviewing engagement\r\n\r\nBe brave and embrace change\r\n\r\nWork with tenants at the start of the process – co-design\r\n\r\nBe accountable – how can you show you are listening to and acting upon tenants voices\r\n\r\nLearn from others within and outside the sector\r\n\r\nCelebrate your successes and learn from those that did not work so well\r\n\r\nThe SMART Review Process, benefits and costs\r\n\r\n\r\nWho should join us? \r\n\r\nHousing Staff delivering involvement and engagement and resident volunteers interested in their role with co-designing services with their landlord.\r\n", "start_date_time": "2019-07-29 14:00:00", "end_date_time": "2019-07-29 15:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2019-05-30 11:44:28", "event_modified_date": "2019-06-14 16:11:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/353" }, "event_715": { "event_id": 324, "name": "Revise and Revitalise Your Engagement", "description": "One of the priorities of the 2018 Social Housing Green Paper is about being 'accountable to tenants and for organisation to hear and act upon tenant voices, priorities and issues'. It is important, therefore, that you are able to show that you have the mechanisms to connect with a wide range of tenants to both listen and act upon priorities and issues as well as having a wide range of rools in your toolkit to deliver inclusive engagement.\r\n\r\nThis workshop will provide you with the tools to Review, Revise and Revitalise your engagement model. We will work with you to ensure that it is futureproofed and has the systems in place to be accountable, to listen and to act upon issues and priorities.\r\n\r\n\r\nWhat will the event cover?\r\n\r\nThe event will:\r\n\r\n\r\n\tSet the national context for engagement based on the priorities of the Green Paper and the outcomes from the Tpas 2018 National Engagement Survey\r\n\tReview - utilising the Tpas e-book for reviewing your engagement strategy and framework\r\n\tRevise - identiy the key building blocks that should be addressed as part of an organisations approches for engagement\r\n\tRevitalise - look at the new hot trends in engagement, agree an action plan for engagment approaches moving forward\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tThe event gives delegates the opportunity to reflect on their current engagement model within their organisation\r\n\tIt is an opportunity to make the vital changes to current engagement practices to ensure that they are futureproofed\r\n\tCreate a learning and sharing culture through a co-design approach\r\n\tSharing good practice from across the sector\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis event is suitable for engagement staff, board members and customers.\r\n\r\n\r\nTrainer profile\r\n\r\nThe facilitator for this session iw Tpas Associate Jackie Grannell. Jackie has worked in the housing sector for 30 years and bas been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service, a leasehold housing service, been a housing manager providing a generic housing service and she was the Project Manager for a £13m regeneration project in Liverpool which involved demolition of high rise housing and the creation of an extra care village for older people. She has over 17 years experience as a housing consultant and 'Independent Tenant Advisor'. she is a qualified trainer and teaches and assesses the CIH Professional Practice Certificate. Jackis brings her experience of being an employee, board member and customer of the social housing sector.\r\n", "start_date_time": "2019-07-19 10:30:00", "end_date_time": "2019-07-19 15:00:00", "location": "Staffordshire Housing Association, 308 London Road, ., Stoke on Trent, ., ST4 5AB", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-04-18 15:48:47", "event_modified_date": "2019-07-05 12:44:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/324" }, "event_716": { "event_id": 309, "name": "Nudging Your Way to Increased Tenant Engagement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging engagement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their engagement.\r\n\r\n\r\nOther dates\r\n\r\n13 June 2019 - Norwich\r\n\r\n16 July 2019 - London\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of engaged tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share early findings from Tpas Trailblazer Proect: 'The Engagement Maximiser', our partnership with Collaborative Change (behaviour change specialists) and five social housing providers.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into engaging with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\tChange theory, quantative and qualitative theory insight and the value of co-creation\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nWhat people have said:\r\n\r\n\r\n'Gives a brilliant opportunity to look at things differently with great effect'\r\n\r\n'Learnt new techniques and theory about behaviour'\r\n\r\n'Lots of useful tips about adopting a different approach'\r\n\r\n'I would say the best Tpas course I've been on'\r\n\r\n\r\n\r\nTrainer profile\r\n\r\nAnna O'Halloran is a long-standing Tpas Associate and Lead Consultant at Collaborative Change (our partner in these sessions) and has for the last few years been focusing on how we can use Behavioural Insights (sometimes known as 'Nudge') to change the way people behave.\r\n\r\nFor over 30 years Anna has been involved in social housing. During this time she has workd for three LAs, three HAs including the role of Head of Community Development, Tpas, The Audit Commision, Capital and the Chartered Institute of Housing. She is a motivating speaker and regularly speaks at national and regional events throughout the UK. She is an accredited trainer, a certificated mediator, a CIH mentor and regional board member and has an MSc in housing.\r\n", "start_date_time": "2019-07-16 10:00:00", "end_date_time": "2019-07-16 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-04-02 11:59:32", "event_modified_date": "2019-05-17 10:45:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/309" }, "event_717": { "event_id": 329, "name": "Complaints and Customer Engagement - A masterclass for Staff & Tenants in conjunction with the Housing Ombudsman", "description": "Join Tpas and The Housing Ombudsman for a complaints masterclass..\r\n\r\nThe effective resolution of complaints is a key chapter within the recent Green paper, and highlights the many challenges that both residents and landlords face when it comes to making and dealing with complaints.\r\n\r\nTpas are therefore teaming up with the Housing Ombudsman to deliver a series of fast pace and interactive sessions that will help both residents and landlords to resolve complaints more effectively.\r\n\r\nThe session will cover:\r\n\r\nThe sessions will cover the complaints essentials such as Landlords procedures, the dispute resolution principles, the role of the Ombudsman, and will use real life cases to examine how engaging customers in complaints handling can deliver better outcomes.\r\n\r\nYou will also have the opportunity to network and share good practice with other residents and colleagues.\r\n\r\nOutcomes\r\n\r\n\r\n\tExplore what is a complaint, what makes an effective complaints process and examine the common areas of customer frustration\r\n\tExplore the dispute resolution principles and how they can be applied\r\n\tExamine the regulatory requirements around complaints and hear about the challenges within the Green Paper\r\n\tIdentify options for  involving residents in the complaints framework and understand the improvements and outcomes that have been made as a result of customer engagement.\r\n\r\n\r\nProgramme\r\n\r\n10.30 am Registration and refreshments\r\n\r\n11.00 am:  Welcome and Introductions\r\n\r\nWhat is a complaint? How and why do they escalate?\r\n\r\nLandlord complaint processes\r\n\r\nLunch and Networking\r\n\r\nDispute resolution principles – what are they and what do they mean in practical terms? Case studies\r\n\r\nThe Green paper, Regulatory Requirements and options for resident engagement in complaints – case studies\r\n\r\n3.00pm: Close\r\n", "start_date_time": "2019-07-15 11:00:00", "end_date_time": "2019-07-15 15:00:00", "location": "Greenfields Community Housing Offices, Greenfields House , Charter Way, Braintree, Essex, CM77 8FG", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-05-01 14:37:41", "event_modified_date": "2019-05-07 09:23:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/329" }, "event_718": { "event_id": 358, "name": "Tpas Annual General meeting (AGM)", "description": "Join us at the Tpas AGM.\r\n\r\nWe are pleased to invite all members to the Annual General Meeting 2019.  This will take place at our National Tenants Conference.\r\n\r\nThe Tpas AGM is a member only event that offers a time for reflection on what Tpas has being doing during 2018\/19 as well as looking forward to the year ahead and how we can continue to support our members.\r\n\r\n\r\nAgenda\r\n\r\n \r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tNo\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome and housekeeping\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChair’s Report\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMinutes of AGM 11th July 2018\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t4.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tApologies\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t5.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTpas Annual Accounts 2018\/19\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBeever & Struthers\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t6.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChief Executive Report\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t7.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tResolution to amend Memorandum and Articles\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t8.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing remarks and meeting close\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n \r\n\r\nItem 7: Motion to the Annual General Meeting\r\n\r\n\r\nWe look forward to seeing you at the AGM.\r\n\r\nIf you have any questions about the event, please contact lisa.holt@tpas.org.uk\r\n", "start_date_time": "2019-07-10 17:00:00", "end_date_time": "2019-07-10 17:45:00", "location": "Chesford Grange, Kenilworth, Nr Warwick, Warwickshire, CV8 2LD", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-06-11 11:04:36", "event_modified_date": "2019-07-08 13:30:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/358" }, "event_719": { "event_id": 352, "name": "Engaging and Empowering Residents in Council owned Housing", "description": "Following on from the publication by the LGA and Tpas, one of the key findings was the need for more networking opportunities and sharing of good practice in tenant engagement within council-owned housing.\r\n\r\n\r\nDescription\r\n\r\nThere isn’t a better time than now to put engagement at the forefront of this thinking; through positive leadership, mutual respect, trust and accountability.\r\n\r\nThis webinar will share the findings of the report as a result of extensive research and deliver top tips to ensure your engagement is fit for the future.\r\n\r\n\r\nWhat we will cover: \r\n\r\n\r\nOverview about the research into good practice in tenant engagement in Local Authorities\r\n\r\nSummary of the key findings and good practice\r\n\r\nPractical advice and support with time for you to reflect on your own approach\r\n\r\nYou will learn about some great examples of good practice that deliver some of the key findings found from the research\r\n\r\n\r\nWho should join us? \r\n\r\n\r\nStaff delivering involvement and engagement\r\n\r\nSenior staff and Councilors with responsibility for tenant engagement\r\n\r\nTenants and residents who want to find out more\r\n\r\n\r\nWebinar leader - Emma-Jayne Flynn\r\n\r\n\r\nEmma is a Tpas consultancy manager. Emma led upon the LGA research report which sets out  finings detailed research across 35 councils and 20 arms-length management organisations (ALMOs) which found creative engagement helped reinforce council housing and its tenants at the heart of communities.\r\n\r\n\r\nCost:\r\n\r\nFree for members of Tpas\r\n\r\n\r\nHow do i join the webinar?\r\n\r\n\r\n \r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar you will be sent a unique url to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n\r\n \r\n", "start_date_time": "2019-07-04 10:30:00", "end_date_time": "2019-07-04 11:15:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2019-05-24 14:34:09", "event_modified_date": "2019-05-30 11:45:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/352" }, "event_720": { "event_id": 312, "name": "London and SE Resident Involvement Group meeting", "description": "Tpas and Wandle HA have come together to launch a new Resident involvement Group for involvement and engagement staff working across the London and South East.\r\n\r\nThe group is an informal networking group – a place to come together to share good practice, skills and knowledge on all things involvement. \r\n\r\n\r\nWe have had 2 very successful meetings in December 2018 and March 2019.\r\n\r\nJoin us for our next meeing on 3rd July 2019.\r\n\r\n\r\nEligibility\r\n\r\nThese meetings are open to Tpas members only from the London and South East region as a membership benefit and there is 1 space per organisation. \r\n\r\n\r\nA big thank you to our member Wandle for hosting these meetings.\r\n\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTiming\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTopic\/action\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t9. 45 – 10.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRegistration: Tea \/ Coffee on arrival\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.00 - 10.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome and introductions\r\n\r\n\t\t\tRecap from meeting on 28th March\r\n\r\n\t\t\tOverview of the meeting and presentation on the changing world of scrutiny, case studies etc.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30 – 11.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tScrutiny lounge:\r\n\r\n\t\t\tGroup work moving around to share current practice on the following three themes;\r\n\r\n\t\t\t\r\n\t\t\t\tcurrent approach, traditional panel, use of virtual meetings, boot camp, steering type group with access to other residents for evidence gathering, and many more\r\n\t\t\t\thow do you recruit\r\n\t\t\t\thow do you ensure recommendations are acted upon, and share any impact as a result\r\n\t\t\t\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30 - 12.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tGeneral discussion on innovation\r\n\r\n\t\t\tNew ways of embedding scrutiny, focussed on working across other service areas, use of technology etc.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00 – 12.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tHow Tpas can help you develop scrutiny\r\n\r\n\t\t\t \r\n\r\n\t\t\tSum up and ideas for the next meeting\r\n\r\n\t\t\t \r\n\r\n\t\t\tClose\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n \r\n\r\nWe hope to see you there!\r\n", "start_date_time": "2019-07-03 10:00:00", "end_date_time": "2019-07-03 12:30:00", "location": "Wandle HA Offices, Second Floor, Minerva House, London, London, SE1 9BB", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-04-03 12:14:41", "event_modified_date": "2019-06-13 07:45:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/312" }, "event_721": { "event_id": 322, "name": "Revise and Revitalise Your Engagement", "description": "One of the priorities of the 2018 Social Housing Green Paper is about being 'accountable to tenants and for organisation to hear and act upon tenant voices, priorities and issues'. It is important, therefore, that you are able to show that you have the mechanisms to connect with a wide range of tenants to both listen and act upon priorities and issues as well as having a wide range of rools in your toolkit to deliver inclusive engagement.\r\n\r\nThis workshop will provide you with the tools to Review, Revise and Revitalise your engagement model. We will work with you to ensure that it is futureproofed and has the systems in place to be accountable, to listen and to act upon issues and priorities.\r\n\r\n\r\nWhat will the event cover?\r\n\r\nThe event will:\r\n\r\n\r\n\tSet the national context for engagement based on the priorities of the Green Paper and the outcomes from the Tpas 2018 National Engagement Survey\r\n\tReview - utilising the Tpas e-book for reviewing your engagement strategy and framework\r\n\tRevise - identiy the key building blocks that should be addressed as part of an organisations approches for engagement\r\n\tRevitalise - look at the new hot trends in engagement, agree an action plan for engagment approaches moving forward\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tThe event gives delegates the opportunity to reflect on their current engagement model within their organisation\r\n\tIt is an opportunity to make the vital changes to current engagement practices to ensure that they are futureproofed\r\n\tCreate a learning and sharing culture through a co-design approach\r\n\tSharing good practice from across the sector\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThis event is suitable for engagement staff, board members and customers.\r\n\r\n\r\nTrainer profile\r\n\r\nThe facilitator for this session iw Tpas Associate Jackie Grannell. Jackie has worked in the housing sector for 30 years and bas been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service, a leasehold housing service, been a housing manager providing a generic housing service and she was the Project Manager for a £13m regeneration project in Liverpool which involved demolition of high rise housing and the creation of an extra care village for older people. She has over 17 years experience as a housing consultant and 'Independent Tenant Advisor'. she is a qualified trainer and teaches and assesses the CIH Professional Practice Certificate. Jackis brings her experience of being an employee, board member and customer of the social housing sector.\r\n", "start_date_time": "2019-06-20 10:30:00", "end_date_time": "2019-06-20 15:00:00", "location": "Tpas Head Office, Suite 7b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-04-18 15:42:18", "event_modified_date": "2019-06-12 09:36:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/322" }, "event_722": { "event_id": 306, "name": "Express Engagement - The Essential Workshop for the Busy Professional", "description": "Short of time but big on ambition? Then this session is for you. It will guide you through the essentials of the engagement scene, giving you all the knowledge needed to deliver a successful service.\r\n\r\nDelivered by the hugely experienced Anna O'Halloran, this four hour session covers:\r\n\r\n\r\n\tImplications of the Social Housing Green Paper proposals on tenant engagement\r\n\tDeveloping an effective tenant panel\r\n\tTenant-led scrutiny for robust co-regulation\r\n\tMaximising opportunities for involving tenants\r\n\tMeasuring tenant engagement\r\n\r\n\r\nDraft Workshop Programme\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t08.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRegistration Tea and Coffee\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Facilitator’s Opening Remarks\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.10\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tImplications of the Social Housing Green Paper Proposals on Tenant Engagement\r\n\r\n\t\t\t\r\n\t\t\t\tBackground and context\r\n\t\t\t\tPlacing residents at the heart of complaints\r\n\t\t\t\tResident Engagement in building safety\r\n\t\t\t\tRegulation and empowerment\r\n\t\t\t\tNational Tenants Voice\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.50\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDeveloping an Effective Tenant Panel\r\n\r\n\t\t\t\r\n\t\t\t\tEnsuring successful recruitment by clearly defining the skills and competencies required\r\n\t\t\t\tStrategies for encouraging participation and managing the turnover of membership to the panel\r\n\t\t\t\tTraining and resources\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDeveloping Tenant-Led Scrutiny as part of co-regulation\r\n\r\n\t\t\t\r\n\t\t\t\tMeeting the regulatory requirements for tenant scrutiny\r\n\t\t\t\tDifferent approaches to scrutiny\r\n\t\t\t\tCreating the right scrutiny culture\r\n\t\t\t\tEmbedding tenant and customer scrutiny into formal structures\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNetworking Tea and Coffee Break\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMaximising opportunities for involvement\r\n\r\n\t\t\t\r\n\t\t\t\tThe engagement spectrum\r\n\t\t\t\tReaching the harder to reach residents\r\n\t\t\t\tSupporting tenants to build their skills and capacity to contribute to housing services\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMeasuring Tenant Engagement\r\n\r\n\t\t\t\r\n\t\t\t\tSetting objectives, priorities and goals to measure against\r\n\t\t\t\tHow to measure social value\r\n\t\t\t\tGathering evidence and data\r\n\t\t\t\tTracking and reporting progress\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.40\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tOpen Q and A\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClose\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\nFurther Dates\r\n\r\n17 May 2019 - Norwich\r\n\r\n4 July 2019 - Nottingham\r\n\r\n\r\nTrainer profile\r\n\r\nAnna O'Halloran is a long-standing Tpas Associate and Lead Consultant at Collaborative Change. For over 30 years Anna has been involved in social housing. During this time she has workd for three LAs, three HAs including the role of Head of Community Development, Tpas, The Audit Commision, Capital and the Chartered Institute of Housing. She is a motivating speaker and regularly speaks at national and regional events throughout the UK. She is an accredited trainer, a certificated mediator, a CIH mentor and regional board member and has an MSc in housing.\r\n", "start_date_time": "2019-06-11 08:30:00", "end_date_time": "2019-06-11 13:00:00", "location": "Waterfront Meeting Rooms, Welsh Back, ., Bristol, ., BS1 4SB", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-03-15 15:27:38", "event_modified_date": "2019-05-28 15:39:33", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/306" }, "event_723": { "event_id": 328, "name": "Complaints and Customer Engagement - A masterclass for Staff & Tenants in conjunction with the Housing Ombudsman", "description": "Join Tpas and The Housing Ombudsman for a complaints masterclass..\r\n\r\nThe effective resolution of complaints is a key chapter within the recent Green paper, and highlights the many challenges that both residents and landlords face when it comes to making and dealing with complaints.\r\n\r\nTpas are therefore teaming up with the Housing Ombudsman to deliver a series of fast pace and interactive sessions that will help both residents and landlords to resolve complaints more effectively.\r\n\r\nThe session will cover:\r\n\r\nThe sessions will cover the complaints essentials such as Landlords procedures, the dispute resolution principles, the role of the Ombudsman, and will use real life cases to examine how engaging customers in complaints handling can deliver better outcomes.\r\n\r\nYou will also have the opportunity to network and share good practice with other residents and colleagues.\r\n\r\nOutcomes\r\n\r\n\r\n\tExplore what is a complaint, what makes an effective complaints process and examine the common areas of customer frustration\r\n\tExplore the dispute resolution principles and how they can be applied\r\n\tExamine the regulatory requirements around complaints and hear about the challenges within the Green Paper\r\n\tIdentify options for  involving residents in the complaints framework and understand the improvements and outcomes that have been made as a result of customer engagement.\r\n\r\n\r\nProgramme\r\n\r\n11.30 am Registration and refreshments\r\n\r\n12.00 pm:  Welcome and Introductions\r\n\r\nWhat is a complaint? How and why do they escalate?\r\n\r\nLandlord complaint processes\r\n\r\nLunch and Networking\r\n\r\nDispute resolution principles – what are they and what do they mean in practical terms? Case studies\r\n\r\nThe Green paper, Regulatory Requirements and options for resident engagement in complaints – case studies\r\n\r\n4.00pm: Close\r\n\r\n\r\nOther events\r\n\r\nWe have another event taking place in Braintree on 15th July 2019.\r\n", "start_date_time": "2019-05-20 12:00:00", "end_date_time": "2019-05-20 16:00:00", "location": "Aspire Offices, Kingsley, The Brampton, Newcastle under Lyme, Staffordshire, ST5 0QW", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-04-29 11:56:22", "event_modified_date": "2019-05-07 10:52:29", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/328" }, "event_724": { "event_id": 308, "name": "Nudging Your Way to Increased Tenant Engagement", "description": "Now, more than ever, Social Landlords need to be sure that they are hearing the tenants' voice, and traditional ways of encouraging engagement don't always reach everyone. This course will help identify how using Behavioural Insights (or 'nudge') can reach a wider, more diverse number of tenants and achieve their engagement.\r\n\r\n\r\nOther dates\r\n\r\n13 June 2019 - Norwich\r\n\r\n16 July 2019 - London\r\n\r\n18 July 2019 - Bristol\r\n\r\n\r\nFurther details\r\n\r\nThe course is an introduction to Behavioural Insights with a clear focus on using the approach to increase the number and diversity of engaged tenants. Examples form social housing will be shared and the methodology used to develop new communication messages.\r\n\r\nThe course will also share early findings from Tpas Trailblazer Proect: 'The Engagement Maximiser', our partnership with Collaborative Change (behaviour change specialists) and five social housing providers.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tWhy people do the things they do and how this knowledge can be used to attract tenants into engaging with their landlord\r\n\tThe use of evidence will be explored and how data can be used to not only track outcomes but to help decide who to tailor communication messages for\r\n\tChange theory, quantative and qualitative theory insight and the value of co-creation\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nStaff responsible for engagement and involvement, insight and data, communication and marketing and performance.\r\n\r\n\r\nTrainer profile\r\n\r\nAnna O'Halloran is a long-standing Tpas Associate and Lead Consultant at Collaborative Change (our partner in these sessions) and has for the last few years been focusing on how we can use Behavioural Insights (sometimes known as 'Nudge') to change the way people behave.\r\n\r\nFor over 30 years Anna has been involved in social housing. During this time she has workd for three LAs, three HAs including the role of Head of Community Development, Tpas, The Audit Commision, Capital and the Chartered Institute of Housing. She is a motivating speaker and regularly speaks at national and regional events throughout the UK. She is an accredited trainer, a certificated mediator, a CIH mentor and regional board member and has an MSc in housing.\r\n", "start_date_time": "2019-05-09 10:00:00", "end_date_time": "2019-05-09 16:00:00", "location": "Tpas Offices, Suite 7d Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2019-04-01 15:57:29", "event_modified_date": "2019-05-02 08:42:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/308" }, "event_725": { "event_id": 302, "name": "Express Engagement - The Essential Workshop for the Busy Professional", "description": "Event fully booked. Further dates below.\r\n\r\n\r\nShort of time but big on ambition? Then this session is for you. It will guide you through the essentials of the engagement scene, giving you all the knowledge needed to deliver a successful service.\r\n\r\n\r\nDelivered by the hugely experienced Anna O'Halloran, this four hour session covers:\r\n\r\n\r\n\tImplications of the Social Housing Green Paper proposals on tenant engagement\r\n\tDeveloping an effective tenant panel\r\n\tTenant-led scrutiny for robust co-regulation\r\n\tMaximising opportunities for involving tenants\r\n\tMeasuring tenant engagement\r\n\r\n\r\n\r\nDraft Workshop Programme\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t08.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tRegistration Tea and Coffee\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWorkshop Facilitator’s Opening Remarks\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.10\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tImplications of the Social Housing Green Paper Proposals on Tenant Engagement\r\n\r\n\t\t\t\r\n\t\t\t\tBackground and context\r\n\t\t\t\tPlacing residents at the heart of complaints\r\n\t\t\t\tResident Engagement in building safety\r\n\t\t\t\tRegulation and empowerment\r\n\t\t\t\tNational Tenants Voice\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t09.50\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDeveloping an Effective Tenant Panel\r\n\r\n\t\t\t\r\n\t\t\t\tEnsuring successful recruitment by clearly defining the skills and competencies required\r\n\t\t\t\tStrategies for encouraging participation and managing the turnover of membership to the panel\r\n\t\t\t\tTraining and resources\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t10.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tDeveloping Tenant-Led Scrutiny as part of co-regulation\r\n\r\n\t\t\t\r\n\t\t\t\tMeeting the regulatory requirements for tenant scrutiny\r\n\t\t\t\tDifferent approaches to scrutiny\r\n\t\t\t\tCreating the right scrutiny culture\r\n\t\t\t\tEmbedding tenant and customer scrutiny into formal structures\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.15\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tNetworking Tea and Coffee Break\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t11.30\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMaximising opportunities for involvement\r\n\r\n\t\t\t\r\n\t\t\t\tThe engagement spectrum\r\n\t\t\t\tReaching the harder to reach residents\r\n\t\t\t\tSupporting tenants to build their skills and capacity to contribute to housing services\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMeasuring Tenant Engagement\r\n\r\n\t\t\t\r\n\t\t\t\tSetting objectives, priorities and goals to measure against\r\n\t\t\t\tHow to measure social value\r\n\t\t\t\tGathering evidence and data\r\n\t\t\t\tTracking and reporting progress\r\n\t\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t12.40\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tOpen Q and A\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.00\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClose\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n\r\nFurther Dates\r\n\r\n8 May 2019 - Doncaster\r\n\r\n14 May 2019 - Newcastle\r\n\r\n17 May 2019 - Norwich\r\n\r\n11 June 2019 - Bristol\r\n\r\n4 July 2019 - Nottingham\r\n\r\n\r\nTrainer profile\r\n\r\nAnna O'Halloran is a long-standing Tpas Associate and Lead Consultant at Collaborative Change. For over 30 years Anna has been involved in social housing. During this time she has workd for three LAs, three HAs including the role of Head of Community Development, Tpas, The Audit Commision, Capital and the Chartered Institute of Housing. She is a motivating speaker and regularly speaks at national and regional events throughout the UK. She is an accredited trainer, a certificated mediator, a CIH mentor and regional board member and has an MSc in housing.\r\n", "start_date_time": "2019-04-30 08:30:00", "end_date_time": "2019-04-30 13:00:00", "location": "The Wesley Hotel, 81-103 Euston Street, ., London, London, NW1 2EZ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-03-15 14:44:55", "event_modified_date": "2019-04-26 11:35:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/302" }, "event_726": { "event_id": 300, "name": "Complaints Workshop for Tenants & Residents", "description": "Join Tpas and The Housing Ombudsman for a complaints workshop\r\n\r\nA practical guide for residents\r\n\r\nWith the effective resolution of complaints featuring significantly in the Green paper, Tpas is pleased to announce that it is teaming up with the Housing Ombudsman to deliver this timely and practical workshop\r\n\r\n\r\nThe day will cover:\r\n\r\nTpas is teaming up with the Housing Ombudsman to deliver a series of practical workshops designed exclusively for social housing residents.\r\n\r\nThis session covers the complaints essentials such as Landlords procedures and the role of the Ombudsman, as well as using real life case studies to demonstrate how to resolve complaints quicker and smarter.\r\n\r\nThis session also looks at the Green Paper themes around complaints and how residents can engage effectively with the landlord’s complaint handling process.\r\n\r\nYou will also have the opportunity to network and share best practice with residents from other landlords.\r\n\r\n\r\nOutcomes\r\n\r\n\r\n\tExplore how complaints escalate.\r\n\tExamine Time, Action and Communication principles.\r\n\tUnderstand how Complaints procedures work, and what residents can expect of their landlord’s complaint handling service.\r\n\tKnow how to focus on the key issues of the complaint and achieving a fair outcome.\r\n\tExamine dispute resolution principles, case studies, and (regulatory requirement?) demonstrating best practice around complaints.\r\n\tExplore how to escalate your complaint to the Ombudsman\r\n\tExamine the the key Green Paper themes around complaints\r\n\tIdentify the options for resident involvement in their landlord’s complaints handling process.\r\n\r\n\r\n\r\nProvisional Programme\r\n\r\n11.30am:  Welcome and Introductions\r\n\r\n\r\n\tWhat is a complaint? How and why do they escalate?\r\n\tUnderstanding Landlord complaint processes\r\n\tKey issues of the complaint and achieving a fair outcome\r\n\tResidents expectations of landlords complaint handling process\r\n\tDispute resolution principles – what are they and what do they mean in practical terms? Case studies\r\n\tEscalating your complaint to the Ombudsman\r\n\tThe Green Paper, Regulatory Requirements and options for resident engagement\r\n\r\n\r\n3.30pm: Close\r\n\r\n\r\nAudience\r\n\r\nThis workshop is aimed at tenants and residents\r\n\r\nWe also running masterclasses for staff - see our events page for more information.\r\n\r\n\r\nTestimonials\r\n\r\nHere's what the attendees of our recent events said about the day...\r\n\r\n\r\n\tInteresting hearing from the ombudsman and the green paper from Tpas – fascinating stuff.\r\n\tVery useful to find out if the information I have is right and my understanding of complaints handling is correct. \r\n\tIt was very informative – a great insight into complaints procedures and recommendations from a broad spectrum of individuals.\r\n\tThe workshop was very informative and interesting, useful information was given.\r\n\tThe workshop was very informative and the presenters very professional and answered the questions accordingly.  The workshop enhanced my knowledge of complaints.\r\n\r\n", "start_date_time": "2019-04-02 11:00:00", "end_date_time": "2019-04-02 15:30:00", "location": "Regenda Homes Offices, Commutation Plaza, 1 Commutation Row, Liverpool, Merseyside, L3 8QF", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-02-13 13:30:44", "event_modified_date": "2019-03-14 10:38:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/300" }, "event_727": { "event_id": 297, "name": "London and South East Resident Involvement Group Meeting", "description": "Tpas and Wandle HA have come together to launch a new Resident involvement Group for involvement and engagement staff working across the London and South East.\r\n\r\nThe group is an informal networking group – a place to come together to share good practice, skills and knowledge on all things involvement. \r\n\r\n\r\nWe first met in December 2018 to stablish how the group should run - why, when and how!  Read the minutes here:\r\n\r\nJoin us for our second meeting on 28th March 2019.\r\n\r\n\r\nEligibility\r\n\r\nThese meetings are open to Tpas members only from the London and South East region as a membership benefit and there is 1 space per organisation. \r\n\r\n\r\nA big thank you to our member Wandle for hosting these meetings.\r\n\r\n\r\nWe hope to see you there!\r\n", "start_date_time": "2019-03-28 10:00:00", "end_date_time": "2019-03-28 12:00:00", "location": "Wandle H A Offices, Second Floor, MinervaHouse, London, London, SE1 9BB", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-01-21 11:36:28", "event_modified_date": "2019-01-21 11:53:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/297" }, "event_728": { "event_id": 295, "name": "Webinar: Future Trends In Engagement 2019", "description": "Background \r\n\r\n\r\nLast year we released our Future Trends for Engagement ebook. Within the document we identified ways landlords and tenants were employing new ways to deliver better services together.\r\n\r\nDuring this webinar we’ll discuss emerging trends in engagement that we are likely to see in 2019.\r\n\r\nThis webinar offers an easy way to join tenants and staff from around the country to understand a topic together.\r\n\r\nThe webinar will be led by Louise Thompson, author of the ‘Future Trends in Engagement Ebook 2019’ who will examine every trend identified in the ebook and will discuss what the implications are for the sector.\r\n\r\nLouise will ask questions from the audience using the chat box facility within the webinar to get your instant feedback and opinions on emerging trends.\r\n\r\n \r\n\r\n\r\n\r\n\r\nHow do i join the webinar?\r\n\r\n\r\n \r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar you will be sent a unique url to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n \r\n", "start_date_time": "2019-03-26 10:30:00", "end_date_time": "2019-03-26 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2019-01-15 11:59:21", "event_modified_date": "2019-01-15 11:59:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/295" }, "event_729": { "event_id": 296, "name": "The Changing World of Scrutiny", "description": "\r\n\r\n\r\nJoin us at this unique learning and networking event, arranged in consultation with organisations to highlight innovation and share what works and develop your scrutiny for the future.\r\n\r\n\r\nThe event will give you the opportunity to:\r\n\r\n\r\n\thear what others around the country are doing to future proof their scrutiny and ensure value for money;\r\n\texplore how digital innovation and the use of customer insight can improve your approach;\r\n\tconsider what will work for you in attracting and support people to be involved in scrutiny and related tenant engagement activities;\r\n\tdevelop flexibility through digital, face to face, arms length and task and finish scrutiny;\r\n\tadopt methods that demonstrate the value of your scrutiny;\r\n\tdevelop a plan for change to implement after the event;\r\n\tfurther develop your network and links.\r\n\r\n\r\n\r\nDraft Programme (may be subject to change)\r\n\r\nFrom 10 arrivals and refreshments \r\n\r\n10.30 Introduction - Where is scrutiny now? How can we develop a modern future proof approach?\r\n\r\n11.00 The Changing World of Scrutiny case studies – find what are others doing, why and how they are doing it.\r\n\r\n11:30am  Break\r\n\r\nCase studies and in person presentations: Incorporating links to insight, digital, face to face, arms length and task and finish approaches.\r\n\r\n12.30 Lunch and networking\r\n\r\n1.15  Interactive Scrutiny Lounge type session.Questions to be generated from the participants plus \r\n\r\n What’s in it for the volunteers? recruitment and retention - all forms of scrutiny.\r\n\r\nWhat’s in it for organisations?  Evaluating impact and value for money.\r\n\r\n2.40 Summing up and creating our scrutiny improvement plan and evaluation\r\n\r\n3.00 Session ends\r\n\r\nPlease Note: The programme may be subject to slight change.\r\n", "start_date_time": "2019-03-26 10:30:00", "end_date_time": "2019-03-26 15:00:00", "location": "Luminus Group, Brook House, Ouse Walk, Huntingdon, Cambridgeshire, PE29 3QE", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-01-16 11:37:26", "event_modified_date": "2019-01-16 11:37:26", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/296" }, "event_730": { "event_id": 290, "name": "Tpas South West members event", "description": "Tpas South West members event\r\n\r\nJoin us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next South West event will be held in Swindon on 20th March 2019.\r\n\r\nThis event is kindly co-hosted by our member Swindon BC.\r\n\r\n\r\nAgenda\r\n\r\n10:30         Arrival - registration and refreshments\r\n\r\n11.00         Welcome from Tpas: Louise Thompson Tpas\r\n\r\n11.10         Presentation from our hosts – Swindon BC\r\n\r\n12.00         Round up – All the news from Tpas and the Housing world\r\n\r\n12.30         Lunch\r\n\r\n1:15           Consultation Charter Work\r\n\r\nTpas consultation principle\r\n\r\nSharing examples of great and grim consultation\r\n\r\nCreating a consultation charter for your Region\r\n\r\n15:00         Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2019-03-20 11:00:00", "end_date_time": "2019-03-20 15:00:00", "location": "Central Community Centre, C\/O Mechanics\u2019 Institution Trust, Health Hydro, Milton Road,, Swindon, Wiltshire, SN1 5JA", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-12-04 09:36:10", "event_modified_date": "2019-01-24 12:23:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/290" }, "event_731": { "event_id": 286, "name": "Tpas Eastern members event", "description": "Tpas Eastern members event\r\n\r\nJoin us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next Eastern event will be held in Huntingdon, Cambridgeshire on 11th March 2019.\r\n\r\nThis event is kindly co-hosted by our member Luminus.\r\n\r\n\r\nAgenda\r\n\r\n10:30         Arrival - registration and refreshments\r\n\r\n11.00         Welcome from Tpas: Louise Thompson Tpas\r\n\r\n11.10         Presentation from our hosts – Luminus Group\r\n\r\n12.00         Round up – All the news from Tpas and the Housing world\r\n\r\n12.30         Lunch\r\n\r\n1:15           Consultation Charter Work\r\n\r\nTpas consultation principle\r\n\r\nSharing examples of great and grim consultation\r\n\r\nCreating a consultation charter for your Region\r\n\r\n15:00         Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2019-03-11 11:00:00", "end_date_time": "2019-03-11 15:00:00", "location": "Luminus Group Offices, Brook House, Ouse Walk, Huntingdon, Cambridgeshire, PE29 3QW", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-11-15 10:22:31", "event_modified_date": "2019-01-24 12:24:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/286" }, "event_732": { "event_id": 292, "name": "Complaints Workshop for Tenants & Residents", "description": "Join Tpas and The Housing Ombudsman for a complaints workshop\r\n\r\nA practical guide for residents\r\n\r\nWith the effective resolution of complaints featuring significantly in the Green paper, Tpas is pleased to announce that it is teaming up with the Housing Ombudsman to deliver this timely and practical workshop\r\n\r\n\r\nThe day will cover:\r\n\r\nTpas is teaming up with the Housing Ombudsman to deliver a series of practical workshops designed exclusively for social housing residents.\r\n\r\nThis session covers the complaints essentials such as Landlords procedures and the role of the Ombudsman, as well as using real life case studies to demonstrate how to resolve complaints quicker and smarter.\r\n\r\nThis session also looks at the Green Paper themes around complaints and how residents can engage effectively with the landlord’s complaint handling process.\r\n\r\nYou will also have the opportunity to network and share best practice with residents from other landlords.\r\n\r\n\r\nOutcomes\r\n\r\n\r\n\tExplore how complaints escalate.\r\n\tExamine Time, Action and Communication principles.\r\n\tUnderstand how Complaints procedures work, and what residents can expect of their landlord’s complaint handling service.\r\n\tKnow how to focus on the key issues of the complaint and achieving a fair outcome.\r\n\tExamine dispute resolution principles, case studies, and (regulatory requirement?) demonstrating best practice around complaints.\r\n\tExplore how to escalate your complaint to the Ombudsman\r\n\tExamine the the key Green Paper themes around complaints\r\n\tIdentify the options for resident involvement in their landlord’s complaints handling process.\r\n\r\n\r\n\r\nProvisional Programme\r\n\r\n10.30am:  Welcome and Introductions\r\n\r\n10.40am:  What is a complaint? How and why do they escalate?\r\n\r\n11.00am : Understanding Landlord complaint processes\r\n\r\n11.20am: Key issues of the complaint and achieving a fair outcome\r\n\r\n11.40am: Residents expectations of landlords complaint handling process\r\n\r\n12.00pm: Dispute resolution principles – what are they and what do they mean in practical terms? Case studies\r\n\r\n12.45pm: Lunch and Networking\r\n\r\n1.15pm Escalating your complaint to the Ombudsman\r\n\r\n1.40pm The Green Paper, Regulatory Requirements and options for resident engagement\r\n\r\n2.30pm: Close\r\n\r\n\r\nAudience\r\n\r\nThis workshop is aimed at tenants and residents\r\n\r\nWe also running masterclasses for staff - see our events page for more information.\r\n\r\n\r\nTestimonials\r\n\r\nHere's what the attendees of our recent events said about the day...\r\n\r\n\r\n\tInteresting hearing from the ombudsman and the green paper from Tpas – fascinating stuff.\r\n\tVery useful to find out if the information I have is right and my understanding of complaints handling is correct. \r\n\tIt was very informative – a great insight into complaints procedures and recommendations from a broad spectrum of individuals.\r\n\tThe workshop was very informative and interesting, useful information was given.\r\n\tThe workshop was very informative and the presenters very professional and answered the questions accordingly.  The workshop enhanced my knowledge of complaints.\r\n\r\n\r\n \r\n", "start_date_time": "2019-03-11 10:00:00", "end_date_time": "2019-03-11 14:00:00", "location": "Mid Devon DC Council Offices, Phoenix House, Phoenix Lane, Tiverton, Devon, EX16 6PP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-12-18 12:23:40", "event_modified_date": "2018-12-18 12:23:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/292" }, "event_733": { "event_id": 281, "name": "Resident Engagement in Building Safety", "description": "A unique course to ensure you put residents at the heart of building safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the recent Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of builing safety, this unique and brand new training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on Multi Storey Blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, board members and councillors or anyone who has an interest in, or responsibility for, resident engagement in building safety.\r\n", "start_date_time": "2019-02-28 10:00:00", "end_date_time": "2019-02-28 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-10-24 10:11:46", "event_modified_date": "2018-10-24 10:11:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/281" }, "event_734": { "event_id": 276, "name": "Understanding & Using Housing Performance Information", "description": "This E learning course is designed for tenants and residents involved in setting performance standards and indicators, monitoring, scrutinising and inspecting, as well as those who just want to learn a little more about how this information is collected and used. Officer level staff may also find the course useful.\r\n\r\nThis course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tGet to know the key performance and financial terms used and what they mean in practice\r\n\tSee which performance information is gathered and compiled and how information from residents helps\r\n\tGain insight into who uses performance information and what it is used for\r\n\tLook at methods of presenting performance information and when they should be used\r\n\tExamine how benchmarking can help to improve performance\r\n\tBe able to interpret, comment on and generate questions about performance information\r\n\tUnderstand how using performance information links to scrutiny\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and officer level staff who want to understand how performance information is used in the housing service and how this links to tenant involvement and scrutiny.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course informative and easy to follow\r\n\r\nLearnt to read data properly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\t\r\n\t\tRegistration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement\r\n\t\r\n\t\r\n\r\n", "start_date_time": "2019-02-26 12:00:00", "end_date_time": "2019-03-12 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-10-17 12:12:17", "event_modified_date": "2018-10-17 12:12:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/276" }, "event_735": { "event_id": 283, "name": "Tpas London & South members event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next London & South event will be held in Bow, London on 25th February 2019.\r\n\r\nThis event is kindly co-hosted by our member Eastend Homes.\r\n\r\n\r\nAgenda\r\n\r\n10:30         Arrival - registration and refreshments\r\n\r\n11.00         Welcome from Tpas: Jenny Osbourne Tpas\r\n\r\n11.10         Presentation from our hosts – Eastend Homes\r\n\r\n12.00         Round up – All the news from Tpas and the Housing world\r\n\r\n12.30         Lunch\r\n\r\n1:15           Consultation Charter Work\r\n\r\nTpas consultation principle\r\n\r\nSharing examples of great and grim consultation\r\n\r\nCreating a consultation charter for your Region\r\n\r\n15:00         Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2019-02-25 11:00:00", "end_date_time": "2019-02-25 15:00:00", "location": "Southern Grove Community Centre, Southern Grove , Bow, London, London, E3 4FX", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-11-07 13:44:06", "event_modified_date": "2019-01-24 12:25:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/283" }, "event_736": { "event_id": 280, "name": "Resident Engagement in Building Safety", "description": "A unique course to ensure you put residents at the heart of building safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the recent Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of builing safety, this unique and brand new training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on Multi Storey Blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, board members and councillors or anyone who has an interest in, or responsibility for, resident engagement in building safety.\r\n", "start_date_time": "2019-02-21 10:00:00", "end_date_time": "2019-02-21 16:00:00", "location": "TBC, ., ., Manchester, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-10-24 10:09:46", "event_modified_date": "2019-02-19 15:10:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/280" }, "event_737": { "event_id": 298, "name": "Tpas Midlands members event", "description": "Tpas Midlands members event\r\n\r\nJoin us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next Midlands  event will be held in Newark on 20th February 2019.\r\n\r\nThis event is kindly co-hosted by our member Newark & Sherwood Homes.\r\n\r\n\r\nAgenda\r\n\r\n10:30         Arrival - registration and refreshments\r\n\r\n11.00         Welcome from Tpas: Louise Thompson Tpas\r\n\r\n11.10         Presentation from our hosts – Newark & Sherwood Homes\r\n\r\n12.00         Round up – All the news from Tpas and the Housing world\r\n\r\n12.30         Lunch\r\n\r\n1:15           Consultation Charter Work\r\n\r\nTpas consultation principle\r\n\r\nSharing examples of great and grim consultation\r\n\r\nCreating a consultation charter for your Region\r\n\r\n15:00         Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2019-02-20 11:00:00", "end_date_time": "2019-02-20 15:00:00", "location": "Everyday Champions Centre, Unit 2 Jessop Close, Brunel Business Park, Newark, Nottinghamshire, NG24 2AG", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2019-01-21 14:56:07", "event_modified_date": "2019-01-24 12:19:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/298" }, "event_738": { "event_id": 288, "name": "The Changing World of Scrutiny", "description": "\r\n\r\n\r\nJoin us at this unique learning and networking event, arranged in consultation with organisations to highlight innovation and share what works and develop your scrutiny for the future.\r\n\r\n\r\nThe event will give you the opportunity to:\r\n\r\n\r\n\thear what others around the country are doing to future proof their scrutiny and ensure value for money\r\n\texplore how digital innovation and the use of customer insight can improve your approach\r\n\tconsider what will work for you in attracting and support people to be involved in scrutiny and related tenant engagement activities\r\n\tdevelop flexibility through digital, face to face, arms length and task and finish scrutiny\r\n\tadopt methods that demonstrate the value of your scrutiny\r\n\tdevelop a plan for change to implement after the event\r\n\tfurther develop your network and links\r\n\r\n\r\n\r\nOther Date: 26 March 2019 - Huntingdon\r\n\r\n\r\nDraft Programme (may be subject to change)\r\n\r\nFrom 10 arrivals and refreshments \r\n\r\n10.30 Introduction - Where is scrutiny now? How can we develop a modern future proof approach?\r\n\r\n11.00 The Changing World of Scrutiny case studies – find what are others doing, why and how they are doing it.\r\n\r\n11:30am  Break\r\n\r\nCase studies and presentations: Incorporating links to insight, digital, face to face, arms length and task and finish approaches.\r\n\r\n12.30 Lunch and networking\r\n\r\n1.15  Interactive Scrutiny Lounge type session.Questions to be generated from the participants plus:\r\n\r\nWhat’s in it for the volunteers? Recruitment and retention - all forms of scrutiny.\r\n\r\nWhat’s in it for organisations? Evaluating impact and value for money.\r\n\r\n2.40 Summing up and creating our scrutiny improvement plan and evaluation\r\n\r\n3.00 Session ends\r\n\r\n \r\n", "start_date_time": "2019-02-15 10:00:00", "end_date_time": "2019-02-15 15:30:00", "location": "North West Leicestershire District Council, Whitwick Road, ., Coalville, Leicestershire, LE67 3FJ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-11-20 10:29:33", "event_modified_date": "2019-01-23 14:16:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/288" }, "event_739": { "event_id": 275, "name": "Social Media - Getting Involved Online", "description": "Social Media is now essential and an incredibly useful tool for tenants, communities and organisations. On this course you will learn new ways to engage, consult and keep in touch using different online sites.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tExplore social media platforms and tools and how you can use them\r\n\tIdentify your target audience\r\n\tDevelop a plan to engage people online\r\n\tLearn tips on getting your message across, keeping it safe and friendly\r\n\tBuild and learn how to manage your social media presence\r\n\tLaunch your new social media presence to the world\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and staff that want to learn how to tweet, post, blog and much more.\r\n\r\nWhat People Say:\r\n\r\n\r\nIt gave me confidence to consider using social media which before I have felt uneasy about\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2019-02-12 12:00:00", "end_date_time": "2019-02-26 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-10-17 12:06:58", "event_modified_date": "2018-10-17 12:06:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/275" }, "event_740": { "event_id": 285, "name": "Tpas North East members event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next North East event will be held in Hull on 12th February 2019.\r\n\r\nThis event is kindly co-hosted by our member Hull City Council.\r\n\r\n\r\nAgenda\r\n\r\n10:30         Arrival - registration and refreshments\r\n\r\n11.00         Welcome from Tpas: Louise Thompson Tpas\r\n\r\n11.10         Presentation from our hosts – Hull City Council\r\n\r\nHousing & Assistive Technology for People with Learning Disabilities\r\nHull CC successfully bid for the Housing and Technology for People with Learning Disabilities Local Authority Capital Fund in December 2016.  Hear about this project and how they have used this with the aim of increasing independence and choice in relation to their tenants housing. \r\n\r\n12.00         Round up – All the news from Tpas and the Housing world\r\n\r\n12.30         Lunch\r\n\r\n1:15           Consultation Charter Work\r\n\r\nTpas consultation principle\r\n\r\nSharing examples of great and grim consultation\r\n\r\nCreating a consultation charter for your Region\r\n\r\n15:00         Finish\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2019-02-12 11:00:00", "end_date_time": "2019-02-12 15:00:00", "location": "The Guild Hall, Alfred Gelder Street, Hull, Humberside, HU1 2AA", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-11-12 11:35:05", "event_modified_date": "2019-01-24 12:17:24", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/285" }, "event_741": { "event_id": 279, "name": "Resident Engagement in Building Safety", "description": "A unique course to ensure you put residents at the heart of building safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the recent Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of builing safety, this unique and brand new training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on Multi Storey Blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, board members and councillors or anyone who has an interest in, or responsibility for, resident engagement in building safety.\r\n", "start_date_time": "2019-02-07 10:00:00", "end_date_time": "2019-02-07 16:00:00", "location": "TBC, ., ., Birmingham, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-10-24 10:08:01", "event_modified_date": "2018-10-24 10:08:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/279" }, "event_742": { "event_id": 291, "name": "Complaints Masterclass for Staff, Board Members and Councillors", "description": "Involving your customers in the complaints process...\r\n\r\nJoin Tpas and The Housing Ombudsman for a complaints masterclass\r\n\r\nWith the effective resolution of complaints featuring significantly in the Green paper, Tpas is pleased to announce that it is teaming up with the Housing Ombudsman to deliver this timely and practical masterclass.\r\n\r\n\r\nThe day will cover:\r\n\r\nDelivered by the Housing Ombudsman’s and Tpas’s expert trainers, it will focus on how landlords can successfully engage with residents to deliver better complaint handling and outcomes.\r\n\r\nIt will  not only draw on the specialist skills and knowledge of the Ombudsman and Tpas, but will also include the experiences of Landlords who have opened up their complaints processes to their residents with some impressive results.\r\n\r\nYou will also have the opportunity to network and share best practice with participants from other landlords.\r\n\r\n\r\nOutcomes\r\n\r\n\r\n\tExplore what makes an effective complaints process\r\n\tExplore how complaints escalate and examine the common areas of customer frustration.\r\n\tTime, Action and Communication principles.\r\n\tIdentify options for resident involvement in the complaints framework including\r\n\tCold case review sessions\r\n\tIndependent complaints panels\r\n\tComplaint monitoring groups\r\n\tDesigning a customer focused complaints process\r\n\r\n\r\nHear about the improvements and outcomes that have been made as a result of customer engagement\r\n\r\n\r\nProgramme\r\n\r\n10.30am: Welcome and Introductions\r\n\r\n10.40am: What makes an effective complaints process\r\n\r\n11.00am: Common areas of customer frustration\r\n\r\n11.10am: Time, Action and Communication principles\r\n\r\n11.30am:  Dispute resolution principles – what are they and what do they mean in practical terms?  Case studies\r\n\r\n11.50am:  Options for involving customers in complaints\r\n\r\n12.30pm:  Lunch and Networking\r\n\r\n12.45pm:   Case studies, good practice tips and open questions session\r\n\r\n2.30pm:     Close\r\n\r\n\r\nAudience\r\n\r\nThis workshop is aimed at staff, board members and Councillors.\r\n\r\n\r\nOther dates\r\n\r\n24th January 2019 London\r\n\r\n\r\nTestimonials\r\n\r\nHere's what the attendees of our recent events said about the day...\r\n\r\n\r\n\tA good opportunity to showcase, learn, listen and share best practice.  Some very thought provoking ideas to take away.\r\n\tA good insight into designated person role for tenants groups\r\n\tIt has been interesting to get an overview of complaints processes in relation to the bigger picture, i.e how this relates to the Ombudsman.\r\n\tVery useful and a good refresher.\r\n\r\n", "start_date_time": "2019-02-07 10:00:00", "end_date_time": "2019-02-07 14:30:00", "location": "C\/O The Gateshead Housing Company Offices, Civic Centre, Regent Terrace, Gateshead Council, Gateshead, Tyne & Wear, NE8 1HH", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-12-10 14:06:23", "event_modified_date": "2018-12-10 14:10:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/291" }, "event_743": { "event_id": 293, "name": "Tpas North West members event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next North West event will be held in Chester on 5th February 2019.\r\n\r\nThis event is kindly co-hosted by our member Muir Group.\r\n\r\n\r\nAgenda\r\n\r\n10:30         Arrival - registration and refreshments\r\n\r\n11.00         Welcome from Tpas: Louise Thompson Tpas\r\n\r\n11.10         Presentation from our hosts – Jackie Perry, Muir Group\r\n\r\nRedefining our approach to resident governance.  An opportunity to hear how Muir Group have redefined their approach to tenant involvement, developing a contemporary and fit-for-purpose resident governance approach, that truly embeds the principles of co-regulation and the role of residents in relation to influence and scrutiny, by creating a new model of resident governance and launching its National Residents Group (NRG).\r\n\r\n12.00         Round up – All the news from Tpas and the Housing world \r\n\r\n12.30         Lunch\r\n\r\n1:15           Consultation Charter Work\r\n\r\nTpas consultation principle\r\n\r\nSharing examples of great and grim consultation\r\n\r\nCreating a consultation charter for your Region\r\n\r\n15:00         Finish \r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2019-02-05 10:00:00", "end_date_time": "2019-02-05 15:00:00", "location": "Chester Quaker Meeting House, Union Walk, Frodsham Street, Chester, Cheshire, CH1 3LF", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-12-20 10:52:07", "event_modified_date": "2019-01-24 12:18:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/293" }, "event_744": { "event_id": 269, "name": "Complaints Workshop for Tenants & Residents", "description": "Join Tpas and The Housing Ombudsman for a complaints workshop\r\n\r\nA practical guide for residents\r\n\r\nWith the effective resolution of complaints featuring significantly in the Green paper, Tpas is pleased to announce that it is teaming up with the Housing Ombudsman to deliver this timely and practical workshop\r\n\r\n\r\nThe day will cover:\r\n\r\nTpas is teaming up with the Housing Ombudsman to deliver a series of practical workshops designed exclusively for social housing residents.\r\n\r\nThis session covers the complaints essentials such as Landlords procedures and the role of the Ombudsman, as well as using real life case studies to demonstrate how to resolve complaints quicker and smarter.\r\n\r\nThis session also looks at the Green Paper themes around complaints and how residents can engage effectively with the landlord’s complaint handling process.\r\n\r\nYou will also have the opportunity to network and share best practice with residents from other landlords.\r\n\r\n\r\nOutcomes\r\n\r\n\r\n\tExplore how complaints escalate.\r\n\tExamine Time, Action and Communication principles.\r\n\tUnderstand how Complaints procedures work, and what residents can expect of their landlord’s complaint handling service.\r\n\tKnow how to focus on the key issues of the complaint and achieving a fair outcome.\r\n\tExamine dispute resolution principles, case studies, and (regulatory requirement?) demonstrating best practice around complaints.\r\n\tExplore how to escalate your complaint to the Ombudsman\r\n\tExamine the the key Green Paper themes around complaints\r\n\tIdentify the options for resident involvement in their landlord’s complaints handling process.\r\n\r\n\r\n\r\nProvisional Programme\r\n\r\n10.30am:  Welcome and Introductions\r\n\r\n10.40am:  What is a complaint? How and why do they escalate?\r\n\r\n11.00am : Understanding Landlord complaint processes\r\n\r\n11.20am: Key issues of the complaint and achieving a fair outcome\r\n\r\n11.40am: Residents expectations of landlords complaint handling process\r\n\r\n12.00pm: Dispute resolution principles – what are they and what do they mean in practical terms? Case studies\r\n\r\n12.45pm: Lunch and Networking\r\n\r\n1.15pm Escalating your complaint to the Ombudsman\r\n\r\n1.40pm The Green Paper, Regulatory Requirements and options for resident engagement\r\n\r\n2.30pm: Close\r\n\r\n\r\nAudience\r\n\r\nThis workshop is aimed at tenants and residents\r\n\r\nWe also running masterclasses for staff - see our events page for more information.\r\n\r\n\r\nTestimonials\r\n\r\nHere's what the attendees of our recent events said about the day...\r\n\r\n\r\n\tInteresting hearing from the ombudsman and the green paper from Tpas – fascinating stuff.\r\n\tVery useful to find out if the information I have is right and my understanding of complaints handling is correct. \r\n\tIt was very informative – a great insight into complaints procedures and recommendations from a broad spectrum of individuals.\r\n\tThe workshop was very informative and interesting, useful information was given.\r\n\tThe workshop was very informative and the presenters very professional and answered the questions accordingly.  The workshop enhanced my knowledge of complaints.\r\n\r\n\r\n \r\n", "start_date_time": "2019-01-31 10:30:00", "end_date_time": "2019-01-31 14:30:00", "location": "Rotherham Federation of Communities, Springwell Gardens Community Centre, Eastwood View, , Rotherham, South Yorkshire, S65 1NH", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-09-19 10:05:26", "event_modified_date": "2018-12-06 09:24:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/269" }, "event_745": { "event_id": 278, "name": "Resident Engagement in Building & Fire Safety", "description": "A unique course to ensure you put residents at the heart of building and fire safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nOther Dates\r\n\r\n7 February 2019 - Birmingham\r\n\r\n21 February 2019 - Manchester\r\n\r\n28 February 2019 - London\r\n\r\n\r\nFurther details\r\n\r\nWith the recent Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of builing safety, this unique and brand new training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on Multi Storey Blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, residents, board members and councillors or anyone who has an interest in, or responsibility for, resident engagement in building safety.\r\n", "start_date_time": "2019-01-31 10:00:00", "end_date_time": "2019-01-31 16:00:00", "location": "Harry's Meeting Room, Hems Court, 86 Longbrook Street, Exeter, Devon, EX4 6AP", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-10-24 09:59:40", "event_modified_date": "2019-01-29 13:58:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/278" }, "event_746": { "event_id": 274, "name": "Understanding Tenant Scrutiny", "description": "An excellent introduction or refresher course with accredition to help you understand what scrutiny is and how you can be involved.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tFind out why tenant led scrutiny is so important today\r\n\tLook at how scrutiny differs from and links to other tenant involvement\r\n\tConsider the key principles of effective scrutiny\r\n\tExplore the different ways that tenant led scrutiny can be set up, using case studies and discussion forums\r\n\tCompare scrutiny with monitoring and see how the two differ, yet still compliment each other\r\n\tExamine how to decide priorities for scrutiny and which methods you might use\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at tenants, residents and staff involved in tenant scrutiny. It is an ideal preparation for new scrutiny members and a chance to gain accreditation for learning for experienced members. Officer level staff may also find the course useful.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course to be a big eye opener, it described things clearly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2019-01-29 00:00:00", "end_date_time": "2019-02-12 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-10-17 11:59:38", "event_modified_date": "2018-10-17 11:59:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/274" }, "event_747": { "event_id": 272, "name": "Complaints Masterclass for Staff, Board Members and Councillors", "description": "Involving your customers in the complaints process...\r\n\r\nJoin Tpas and The Housing Ombudsman for a complaints masterclass\r\n\r\nWith the effective resolution of complaints featuring significantly in the Green paper, Tpas is pleased to announce that it is teaming up with the Housing Ombudsman to deliver this timely and practical masterclass.\r\n\r\n\r\nThe day will cover:\r\n\r\nDelivered by the Housing Ombudsman’s and Tpas’s expert trainers, it will focus on how landlords can successfully engage with residents to deliver better complaint handling and outcomes.\r\n\r\nIt will  not only draw on the specialist skills and knowledge of the Ombudsman and Tpas, but will also include the experiences of Landlords who have opened up their complaints processes to their residents with some impressive results.\r\n\r\nYou will also have the opportunity to network and share best practice with participants from other landlords.\r\n\r\n\r\nOutcomes\r\n\r\n\r\n\tExplore what makes an effective complaints process\r\n\tExplore how complaints escalate and examine the common areas of customer frustration.\r\n\tTime, Action and Communication principles.\r\n\tIdentify options for resident involvement in the complaints framework including\r\n\tCold case review sessions\r\n\tIndependent complaints panels\r\n\tComplaint monitoring groups\r\n\tDesigning a customer focused complaints process\r\n\r\n\r\nHear about the improvements and outcomes that have been made as a result of customer engagement\r\n\r\n\r\nProgramme\r\n\r\n10.30am: Welcome and Introductions\r\n\r\n10.40am: What makes an effective complaints process\r\n\r\n11.00am: Common areas of customer frustration\r\n\r\n11.10am: Time, Action and Communication principles\r\n\r\n11.30am:  Dispute resolution principles – what are they and what do they mean in practical terms?  Case studies\r\n\r\n11.50am:  Options for involving customers in complaints\r\n\r\n12.30pm:  Lunch and Networking\r\n\r\n12.45pm:   Case studies, good practice tips and open questions session\r\n\r\n2.30pm:     Close\r\n\r\n\r\nAudience\r\n\r\nThis workshop is aimed at staff, board members and Councillors.\r\n\r\n\r\nOther dates\r\n\r\n7th February 2019 - Gateshead\r\n\r\n\r\nTestimonials\r\n\r\nHere's what the attendees of our recent events said about the day...\r\n\r\n\r\n\tA good opportunity to showcase, learn, listen and share best practice.  Some very thought provoking ideas to take away.\r\n\tA good insight into designated person role for tenants groups\r\n\tIt has been interesting to get an overview of complaints processes in relation to the bigger picture, i.e how this relates to the Ombudsman.\r\n\tVery useful and a good refresher.\r\n\r\n", "start_date_time": "2019-01-24 10:30:00", "end_date_time": "2019-01-24 14:30:00", "location": "Optivo Offices, Grosvenor House, 125 High St, Croydon, London, CR0 9XP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-10-04 10:34:29", "event_modified_date": "2019-01-09 11:53:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/272" }, "event_748": { "event_id": 277, "name": "The Changing World of Scrutiny", "description": "\r\n\r\n\r\nJoin us at this unique learning and networking event, arranged in consultation with organisations to highlight innovation and share what works and develop your scrutiny for the future.\r\n\r\n\r\nThe event will give you the opportunity to:\r\n\r\n\r\n\thear what others around the country are doing to future proof their scrutiny and ensure value for money;\r\n\texplore how digital innovation and the use of customer insight can improve your approach;\r\n\tconsider what will work for you in attracting and support people to be involved in scrutiny and related tenant engagement activities;\r\n\tdevelop flexibility through digital, face to face, arms length and task and finish scrutiny;\r\n\tadopt methods that demonstrate the value of your scrutiny;\r\n\tdevelop a plan for change to implement after the event;\r\n\tfurther develop your network and links.\r\n\r\n\r\n\r\nDraft Programme (may be subject to change)\r\n\r\nFrom 10 arrivals and refreshments \r\n\r\n10.30 Introduction - Where is scrutiny now? How can we develop a modern future proof approach?\r\n\r\n11.00 The Changing World of Scrutiny case studies – find what are others doing, why and how they are doing it.\r\n\r\n11:30am  Break\r\n\r\nCase studies and in person presentations: Incorporating links to insight, digital, face to face, arms length and task and finish approaches.\r\n\r\n12.30 Lunch and networking\r\n\r\n1.15  Interactive Scrutiny Lounge type session.Questions to be generated from the participants plus \r\n\r\n What’s in it for the volunteers? recruitment and retention - all forms of scrutiny.\r\n\r\nWhat’s in it for organisations?  Evaluating impact and value for money.\r\n\r\n2.40 Summing up and creating our scrutiny improvement plan and evaluation\r\n\r\n3.00 Session ends\r\n", "start_date_time": "2019-01-17 10:00:00", "end_date_time": "2019-01-17 15:00:00", "location": "Cobalt Housing, 199 Lower House Lane, ., Liverpool, Merseyside, L11 2SF", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-10-22 15:04:39", "event_modified_date": "2018-12-20 15:09:39", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/277" }, "event_749": { "event_id": 273, "name": "Introduction to Tenant Engagement", "description": "An excellent introduction, induction or refresher with optional accreditation.\r\n\r\nThe accredited version is an Award accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse content:\r\n\r\n\r\n\tExpore the range of engagement activities that are available and their functions\r\n\tDiscover how tenant, resident or customer involvement contributes to the management, performance and governance of housing organisations\r\n\tTake a tour of the cycle of involvement to see how engagement activities are linked\r\n\tKnow what makes tenant engagement effective and how to plan for success\r\n\tConsider how to support volunteers to be effectively involved \r\n\tGain an awareness of the expectations and standards for tenant involvement\r\n\tBe able to demonstrate the value of your tenant engagement activities\r\n\r\n\r\nAudience:\r\n\r\nThis course is an ideal induction or short training course for staff at any level or resident volunteers. For tenant engagement to be effective all staff need to understand the pinciples, business benefits and expectations for engagement and involvement, this course provides an introduction to the approach.\r\n\r\nVolunteers also benefit from understanding the context of their voluntary roles and how they link to other involvement mechanisms.\r\n\r\nTpas can also offer face to face in house training or briefings on tenant egnagement and involvement designed for your organisation.\r\n\r\nThe Elearning course is a handy approach for those with limited time, working shifts or studying in their own time. We can also set up courses for the exclusive use of your own organisation that also feature your own materials and approaches to tenant engagement. Contact us for more information.\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2019-01-15 12:00:00", "end_date_time": "2019-01-29 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-10-17 09:29:23", "event_modified_date": "2018-10-17 09:29:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/273" }, "event_750": { "event_id": 282, "name": "London and South East Resident Involvement Group Meeting", "description": "Tpas and Wandle HA have come together to look at launching a new Resident involvement Group for involvement and engagement staff working across the London and South East.\r\n\r\nThe group would be an informal networking group – a place to come together to share good practice, skills and knowledge on all things involvement.  It would become a useful group to share ideas and create contacts between organisations for staff doing similar roles.\r\n\r\n\r\nIn the first instance we are looking to see if there is demand for such a group. The first meeting would be to discuss what a group like this could look like and what kinds of topics it might want to discuss in the future.\r\n\r\n\r\nWandle will kindly host all meetings at their offices at London Bridge and provide refreshments (tea\/coffee etc) to support the formation of this network.\r\n\r\nTpas will provide the administrative support for the group – organising and advertising the meetings, liaising with host landlord and handling books\/joining instructions etc.\r\n\r\n\r\nEligibility\r\n\r\nIn the first instance the meetings are open to Tpas members only from the London and South East region as a membership benefit and there is 1 space per organisation. \r\n\r\n\r\nMeeting style\/length\r\n\r\nTo be discussed at the first meeting but envisage to be circa 10.00-12.30.\r\n\r\nWe would look to have quarterly meetings with themed sessions such as youth engagement, scrutiny and digital engagement.\r\n\r\n\r\nWe hope to see you there!\r\n", "start_date_time": "2018-12-18 10:00:00", "end_date_time": "2018-12-18 12:30:00", "location": "Wandle HA Offices, Minerva House, Montague Close, London, London, SE1 9BB", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-11-05 14:55:24", "event_modified_date": "2018-11-05 15:12:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/282" }, "event_751": { "event_id": 271, "name": "Complaints Workshop for Tenants & Residents", "description": "Join Tpas and The Housing Ombudsman for a complaints workshop\r\n\r\nA practical guide for residents\r\n\r\nWith the effective resolution of complaints featuring significantly in the Green paper, Tpas is pleased to announce that it is teaming up with the Housing Ombudsman to deliver this timely and practical workshop\r\n\r\n\r\nThe day will cover:\r\n\r\nTpas is teaming up with the Housing Ombudsman to deliver a series of practical workshops designed exclusively for social housing residents.\r\n\r\nThis session covers the complaints essentials such as Landlords procedures and the role of the Ombudsman, as well as using real life case studies to demonstrate how to resolve complaints quicker and smarter.\r\n\r\nThis session also looks at the Green Paper themes around complaints and how residents can engage effectively with the landlord’s complaint handling process.\r\n\r\nYou will also have the opportunity to network and share best practice with residents from other landlords.\r\n\r\n\r\nOutcomes\r\n\r\n\r\n\tExplore how complaints escalate.\r\n\tExamine Time, Action and Communication principles.\r\n\tUnderstand how Complaints procedures work, and what residents can expect of their landlord’s complaint handling service.\r\n\tKnow how to focus on the key issues of the complaint and achieving a fair outcome.\r\n\tExamine dispute resolution principles, case studies, and (regulatory requirement?) demonstrating best practice around complaints.\r\n\tExplore how to escalate your complaint to the Ombudsman\r\n\tExamine the the key Green Paper themes around complaints\r\n\tIdentify the options for resident involvement in their landlord’s complaints handling process.\r\n\r\n\r\n\r\nProgramme\r\n\r\n10.30am:  Welcome and Introductions\r\n\r\n10.40am:  What is a complaint? How and why do they escalate?\r\n\r\n11.00am : Understanding Landlord complaint processes\r\n\r\n11.20am: Key issues of the complaint and achieving a fair outcome\r\n\r\n11.40am: Residents expectations of landlords complaint handling process\r\n\r\n12.00pm: Dispute resolution principles – what are they and what do they mean in practical terms? Case studies\r\n\r\n12.45pm: Lunch and Networking\r\n\r\n1.15pm Escalating your complaint to the Ombudsman\r\n\r\n1.40pm The Green Paper, Regulatory Requirements and options for resident engagement\r\n\r\n2.30pm: Close\r\n\r\n \r\n\r\nAudience\r\n\r\n \r\n\r\nThis workshop is aimed at tenants and residents\r\n\r\n \r\n\r\nWe also running workshops for staff - see our events page for more information.\r\n\r\n\r\nOther dates \r\n\r\n31st January 2019 in Rotherham\r\n\r\n\r\n \r\n", "start_date_time": "2018-11-29 10:30:00", "end_date_time": "2018-11-29 14:30:00", "location": "Wandle H A Offices, Minerva House, Montague Close, London, London, SE1 9BB", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-10-04 10:24:06", "event_modified_date": "2018-11-05 13:13:50", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/271" }, "event_752": { "event_id": 267, "name": "Complaints Masterclass for Staff, Board Members and Councillors", "description": "Involving your customers in the complaints process...\r\n\r\nJoin Tpas and The Housing Ombudsman for a complaints masterclass\r\n\r\nWith the effective resolution of complaints featuring significantly in the Green paper, Tpas is pleased to announce that it is teaming up with the Housing Ombudsman to deliver this timely and practical masterclass.\r\n\r\n\r\nThe day will cover:\r\n\r\nDelivered by the Housing Ombudsman’s and Tpas’s expert trainers, it will focus on how landlords can successfully engage with residents to deliver better complaint handling and outcomes.\r\n\r\nIt will  not only draw on the specialist skills and knowledge of the Ombudsman and Tpas, but will also include the experiences of Landlords who have opened up their complaints processes to their residents with some impressive results.\r\n\r\nYou will also have the opportunity to network and share best practice with participants from other landlords.\r\n\r\n\r\nOutcomes\r\n\r\n\r\n\tExplore what makes an effective complaints process\r\n\tExplore how complaints escalate and examine the common areas of customer frustration.\r\n\tTime, Action and Communication principles.\r\n\tIdentify options for resident involvement in the complaints framework including\r\n\tCold case review sessions\r\n\tIndependent complaints panels\r\n\tComplaint monitoring groups\r\n\tDesigning a customer focused complaints process\r\n\r\n\r\nHear about the improvements and outcomes that have been made as a result of customer engagement\r\n\r\n\r\nProgramme\r\n\r\n10.30am: Welcome and Introductions\r\n\r\n10.40am: What makes an effective complaints process\r\n\r\n11.00am: Common areas of customer frustration\r\n\r\n11.10am: Time, Action and Communication principles\r\n\r\n11.30am:  Dispute resolution principles – what are they and what do they mean in practical terms?  Case studies\r\n\r\n11.50am:  Options for involving customers in complaints\r\n\r\n12.30pm:  Lunch and Networking\r\n\r\n12.45pm:   Case studies, good practice tips and open questions session\r\n\r\n2.30pm:     Close\r\n\r\n\r\nAudience\r\n\r\nThis workshop is aimed at staff, board members and Councillors.\r\n\r\nWe will also be running masterclasses for tenants - dates to be confirmed very soon.\r\n\r\n\r\nOther dates\r\n\r\n24th January 2019 London\r\n", "start_date_time": "2018-11-27 10:30:00", "end_date_time": "2018-11-27 14:30:00", "location": "Derwent Living Offices, No. 1 Centro Place, Pride Park, Derby, Derbyshire, DE24 8RF", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-09-11 12:24:24", "event_modified_date": "2018-11-19 11:01:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/267" }, "event_753": { "event_id": 252, "name": "Resident Engagement in Building Safety", "description": " \r\n\r\nA unique course to ensure you put residents at the heart of building safety and put the Hackitt report insights into direct action.\r\n\r\n\r\nFurther details\r\n\r\nWith the recent Hackitt report proposing a fundamentally different approach to resident involvement and the need to put residents at the heart of builing safety, this unique and brand new training course examines existing good practice, the latest thinking and how this concept might look in practice.\r\n\r\n\r\nWhat will participants learn?\r\n\r\n\r\n\tHow to support residents to understand building safety\r\n\tWays to involve residents in decision making with a focus on Multi Storey Blocks\r\n\tHow to share key information clearly and transparently\r\n\tWhat types of support and resources deliver meaningful engagement\r\n\tHow to engage vulnerable residents successfully\r\n\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for staff, board members and councillors or anyone who has an interest in, or responsibility for, resident engagement in building safety.\r\n", "start_date_time": "2018-10-31 10:00:00", "end_date_time": "2018-10-31 16:00:00", "location": "The Space Centre, 94 Judd Street, Kings Cross, London, ., WC1H 9NT", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-05-24 11:07:31", "event_modified_date": "2018-10-16 11:47:37", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/252" }, "event_754": { "event_id": 266, "name": "Changing World of Scrutiny", "description": "\r\n\r\n\r\nJoin us at this unique learning and networking event, arranged in consultation with organisations to highlight innovation and share what works and develop your scrutiny for the future.\r\n\r\n\r\nThe event will give you the opportunity to:\r\n\r\n\r\n\thear what others around the country are doing to future proof their scrutiny and ensure value for money;\r\n\texplore how digital innovation and the use of customer insight can improve your approach;\r\n\tconsider what will work for you in attracting and support people to be involved in scrutiny and related tenant engagement activities;\r\n\tdevelop flexibility through digital, face to face, arms length and task and finish scrutiny;\r\n\tadopt methods that demonstrate the value of your scrutiny;\r\n\tdevelop a plan for change to implement after the event;\r\n\tfurther develop your network and links.\r\n\r\n\r\n\r\nDraft Programme (may be subject to change)\r\n\r\nFrom 10 arrivals and refreshments \r\n\r\n10.30 Introduction - Where is scrutiny now? How can we develop a modern future proof approach?\r\n\r\n11.00 The Changing World of Scrutiny case studies – find what are others doing, why and how they are doing it.\r\n\r\n11:30am  Break\r\n\r\nCase studies and in person presentations: Incorporating links to insight, digital, face to face, arms length and task and finish approaches.\r\n\r\n12.30 Lunch and networking\r\n\r\n1.15  Interactive Scrutiny Lounge type session.Questions to be generated from the participants plus \r\n\r\n What’s in it for the volunteers? recruitment and retention - all forms of scrutiny.\r\n\r\nWhat’s in it for organisations?  Evaluating impact and value for money.\r\n\r\n2.40 Summing up and creating our scrutiny improvement plan and evaluation\r\n\r\n3.00 Session ends\r\n", "start_date_time": "2018-10-26 10:00:00", "end_date_time": "2018-10-26 15:00:00", "location": "Dacorum BC, The Forum, Marlows, Hemel Hempstead, Hertfordshire, HP1 1DN", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-09-03 09:44:09", "event_modified_date": "2018-09-26 10:26:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/266" }, "event_755": { "event_id": 240, "name": "Develop Your Questioning Skills", "description": "Whether volunteering or working the ability to gain information and seek clarification is essential. Many people find questioning and challenging difficult and this prevents them from carrying out their role effectively. This course will improve your approach and boost your confidence.\r\n\r\nOther Dates\r\n\r\n12 September 2018\r\n\r\nFurther Details\r\n\r\nThis course offers practical tools and techniques to help improve your communication skills, be more assertive and develop effective questioning for meetings, research and challenge. It looks at a range of common scenarios: questioning and challenging reports and presentations in meetings; developing questions on performance reports; interviewing staff and residents in order to help and support them or to find out information for scrutiny and inspection.\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore the communication skills you need to be effective in your role\r\n\tTry out techniques and language for making points clearly \r\n\tPractice developing and asking the right questions \r\n\tConsider the different approaches you require for support, research and challenge\r\n\tFeel more confident to  interpret and question reports and performance information\r\n\tPlan how to apply these skills in practice\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for volunteers and staff who would like to develop their communication skills and be more effective in the type of questioning they carry out in their own role. It is helpful for scrutiny groups and resident panels or committees as well as individuals who wish to take part in group discussions and activities.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be more confident and have new approaches to use when communicating with staff, residents and each other. You will be more assertive and able to question and challenge effectively.\r\n\r\nWhat people say\r\n\r\n\r\n'Well delivered in an interesting way'\r\n\r\n'It taught me not to give up in what I believe in'\r\n\r\n'Finding out about different types of questions, listening skills and the assertiveness audit was really useful'\r\n\r\n", "start_date_time": "2018-10-24 10:00:00", "end_date_time": "2018-10-24 16:00:00", "location": "TBC, ., ., Manchester, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:26:59", "event_modified_date": "2018-04-11 08:59:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/240" }, "event_756": { "event_id": 247, "name": "Measuring Impact in Tenant & Community Engagement", "description": "This practical course improves the planning of your tenant and community engagement projects to ensure they achieve measureable objectives and how you can track and report on the difference you make. It also explores a range of social value measures including wellbeing valuation, social return on investment and social auditing.\r\n\r\nOther Dates\r\n\r\n7 June 2018 - Midlands\r\n\r\n27 September 2018 - London\r\n\r\nFurther Details\r\n\r\nBeing able to demonstrate the impact of tenant involvement and community projects is a weak point for many housing providers and voluntary organisations. This essential course equips you with the tools you need to successfully plan and report on your work to managers, governors, volunteers, funders and other stakeholders.\r\n\r\nCourse content\r\n\r\n\r\n\tAdvice on developing clear objectives for projects, groups and approaches that link to your business plan and \/ or priorities\r\n\tImagining what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and common measurement tools\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\nAudience\r\n\r\nStaff and volunteers who plan and deliver tenant engagement activities and community projects and need to improve the evaluation of their work and report in a way that suits their organisation.\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like; be able to track your progress, evaluate and report on the value created through your work.\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n", "start_date_time": "2018-10-23 10:00:00", "end_date_time": "2018-10-23 16:00:00", "location": "TBC, ., ., Taunton, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-07 08:18:42", "event_modified_date": "2018-04-10 11:37:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/247" }, "event_757": { "event_id": 270, "name": "Free Webinar: Introducing Behavioural Insight", "description": "Background \r\n\r\nAt Tpas we’ve been experiencing more and more demand from members asking to find out more about the fascinating topic of Behavioural Insights, and how it could be used to enhance engagement and involvement.\r\n\r\nBehavioural insights have delivered significant impacts against a wide range of organisational challenges, in social housing and beyond.\r\n\r\nThis webinar offers a free introduction to how it can be applied to tenant engagement with the convience of learning at home or at your desk. \r\n\r\n Our partner organisation Collaborative Change ran a workshop on behaviouaral principles at our conference this year and we had really great feedback from everyone who attended.\r\n\r\nWe want to give you an overview of the key theories and concepts behind Behavioural Insights, bust the myths attached to some of the theories surrounding the practice and introduce you to some good practice examples that you could explore further.  \r\n\r\n\r\nWhat the webinar will cover\r\n\r\n \r\n\r\nThe webinar will introduce:\r\n\r\n\r\n\tWhat is the theory of ‘Behavioural Insight’ and how does it work?\r\n\tHow can it be applied to transforming services and lead to increase numbers and diversity of engaged and involved tenants.\r\n\tUnderstanding how people really behave (rather than how we think they behave)\r\n\tExamples of behavioural insight in practice and how it’s been used to increase the engagement and involvement of tenants.\r\n\r\n\r\n\r\nWhy you should join us\r\n\r\n \r\n\r\nThe webinar is for anyone with an interest in engagement and involvement, or simply an interest in Behavioural Insights. Attending will give you real food for thought about what need to change to achieve sustainable engagement and involvement.\r\n\r\n \r\n\r\n\r\nHow do i join the webinar?\r\n\r\n \r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar you will be sent a unique url to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n \r\n\r\n\r\n", "start_date_time": "2018-10-19 13:00:00", "end_date_time": "2018-10-19 14:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-10-03 15:00:59", "event_modified_date": "2018-10-03 15:00:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/270" }, "event_758": { "event_id": 268, "name": "Free Webinar: Introducing Behavioural Insight", "description": " \r\n\r\nBackground \r\n\r\nAt Tpas we’ve been experiencing more and more demand from members asking to find out more about the fascinating topic of Behavioural Insights, and how it could be used to enhance engagement and involvement.\r\n\r\nBehavioural insights have delivered significant impacts against a wide range of organisational challenges, in social housing and beyond.\r\n\r\nThis webinar offers a free introduction for Tpas members to how it can be applied to tenant engagement with the convience of learning at home or at your desk. \r\n\r\n Our partner organisation Collaborative Change ran a workshop on behaviouaral principles at our conference this year and we had really great feedback from everyone who attended.\r\n\r\nWe want to give you an overview of the key theories and concepts behind Behavioural Insights, bust the myths attached to some of the theories surrounding the practice and introduce you to some good practice examples that you could explore further.  \r\n\r\n\r\nWhat the webinar will cover\r\n\r\n \r\n\r\nThe webinar will introduce:\r\n\r\n\r\n\tWhat is the theory of ‘Behavioural Insight’ and how does it work?\r\n\tHow can it be applied to transforming services and lead to increase numbers and diversity of engaged and involved tenants.\r\n\tUnderstanding how people really behave (rather than how we think they behave)\r\n\tExamples of behavioural insight in practice and how it’s been used to increase the engagement and involvement of tenants.\r\n\r\n\r\n\r\nWhy you should join us\r\n\r\n \r\n\r\nThe webinar is for anyone with an interest in engagement and involvement, or simply an interest in Behavioural Insights. Attending will give you real food for thought about what need to change to achieve sustainable engagement and involvement.\r\n\r\n\r\n \r\n\r\n\r\n\r\nHow do i join the webinar?\r\n\r\n \r\n\r\nWe will be delivering this free webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar you will be sent a unique url to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n \r\n\r\n\r\n\r\n \r\n", "start_date_time": "2018-10-19 11:00:00", "end_date_time": "2018-10-19 12:00:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-09-14 10:28:31", "event_modified_date": "2018-10-05 09:37:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/268" }, "event_759": { "event_id": 224, "name": "Understanding & Using Housing Performance Information", "description": "This E learning course is designed for tenants and residents involved in setting performance standards and indicators, monitoring, scrutinising and inspecting, as well as those who just want to learn a little more about how this information is collected and used. Officer level staff may also find the course useful.\r\n\r\nThis course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tGet to know the key performance and financial terms used and what they mean in practice\r\n\tSee which performance information is gathered and compiled and how information from residents helps\r\n\tGain insight into who uses performance information and what it is used for\r\n\tLook at methods of presenting performance information and when they should be used\r\n\tExamine how benchmarking can help to improve performance\r\n\tBe able to interpret, comment on and generate questions about performance information\r\n\tUnderstand how using performance information links to scrutiny\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and officer level staff who want to understand how performance information is used in the housing service and how this links to tenant involvement and scrutiny.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course informative and easy to follow\r\n\r\nLearnt to read data properly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\t\r\n\t\tRegistration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement\r\n\t\r\n\t\r\n\r\n", "start_date_time": "2018-10-16 13:00:00", "end_date_time": "2018-10-30 17:00:00", "location": "https:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-03-02 12:48:09", "event_modified_date": "2018-03-02 12:48:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/224" }, "event_760": { "event_id": 257, "name": "Introduction to the Human Library Approach", "description": "Tpas and Home Group have come together to offer this workshop to support housing organisations develop the Human Library approach within their own organisation.\r\n\r\nOur workshop is designed to encourage participation and is an enjoyable and practical investment for your organisation.\r\n\r\nThis workshop provides an interactive introduction to developing and using a Human Library approach to engagement and inclusion.\r\n\r\n\r\nWorkshop content\r\n\r\n\r\n\tFind out how Home Group have developed their Human Library\r\n\tLook at how this model can be used as an effective tool for understanding our tenants, residents and communities\r\n\tconsider the benefits of taking a Human Library approach\r\n\tExperience 'life swap'\r\n\tExplore your options and opportunities for developing your own Human Library\r\n\r\n\r\n\r\nLearning Outcomes\r\n\r\n\r\n\tUndersanding of the Human Library approach and its application\r\n\tUnderstanding of resources required to set up and run a Human Library\r\n\tAction plan for developing your own Human Library\r\n\r\n\r\n\r\nAudience\r\n\r\nThis workshop is aimed at tenants and staff from all business areas and roles\r\n\r\n\r\nInteractive Guide\r\n\r\nFind out more about the approach with our interactive guide\r\n\r\nClick here to view\r\n\r\n\r\n\r\n\r\nHuman stories\r\n\r\n\r\nIt was good to be able to share some personal information with my colleagues - it will strengthen our relationships\r\n\r\n\r\n\r\n Thank you to Novus for sponsoring this event. You can find out more about our sponsors here - https:\/\/www.novussolutions.co.uk\/\r\n", "start_date_time": "2018-10-10 10:00:00", "end_date_time": "2018-10-10 15:00:00", "location": "Home Group, 1st Floor, 76 Wellington Street, Leeds, ., LS1 2AY", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-07-09 10:16:56", "event_modified_date": "2018-10-04 11:10:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/257" }, "event_761": { "event_id": 256, "name": "South West members event", "description": "\r\nJoin us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\nOur next South West event will be held in Tiverton, Devon on Tuesday 9th October 2018.\r\n\r\nThis event is kindly co-hosted by our member Mid Devon DC.\r\n\r\n\r\nThe meeting will start at 11.00 and finish by 3pm.\r\n\r\nJoin us for a brew and a biscuit from 10.30am.\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n \r\n\r\n\r\n\r\n\r\n \r\n", "start_date_time": "2018-10-09 11:00:00", "end_date_time": "2018-10-09 15:00:00", "location": "Phoenix House, , Phoenix Lane, Tiverton, Devon, EX16 6PP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-06-19 09:07:35", "event_modified_date": "2018-06-19 09:07:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/256" }, "event_762": { "event_id": 264, "name": "Eastern Members Event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next Eastern event will be held in Thetford, Norfolk on Tuesday 2nd October 2018.\r\n\r\nThis event is kindly co-hosted by our member Victory Housing.\r\n\r\n\r\nThe meeting will start at 11.00 and finish by 3pm.\r\n\r\nJoin us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2018-10-02 11:00:00", "end_date_time": "2018-10-02 15:00:00", "location": "Bell Inn, King St, Thetford, Norfolk, IP24 2AZ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-07-25 14:59:20", "event_modified_date": "2018-07-30 10:46:11", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/264" }, "event_763": { "event_id": 289, "name": "Webinar: 5 gold principles of good consultation", "description": "Background:\r\n\r\nTpas have been offering independent advice and consultancy in the social housing sector for over 30 years.\r\n\r\nJoin our Head Business Services, Louise Thompson during this webinar and learn about our five best practice principles designed to capture the essence of how to run a successful consultation.\r\n\r\nDuring the webinar we will walk participants through our five principles in detail. Follow these rules and you’ll ensure your consultation activity reaches an excellent standard.\r\n\r\n\r\nWhat you’ll learn about during the webinar:\r\n\r\nAccountability: How you can demonstrate clear channels of accountability with your consultation.\r\n\r\nInclusiveness: We’ll talk about how providing a robust range of consultation options bring wider buy in and credibility.\r\n\r\nTransparency: We’ll tell you about how to assess your decision making procedures to make sure they’re fair and open.\r\n\r\nCommitment: Listen to Louise explain how to demonstrate commitment and back up what you say with the right resources.\r\n\r\nResponsiveness: How can issues be flagged and remedied? We’ll talk about how to ensure your consultation can react to whatever is thrown at it.\r\n\r\n \r\n\r\nAll participants will be sent a copy of the Tpas Consultation Assurance Ebook.\r\n\r\n\r\nWho should join this webinar:\r\n\r\nThe webinar is for anyone with an interest in engagement and involvement, or simply an interest in consultations. Attending will give you real food for thought about what need to think about before embarking on a consultation activity.\r\n\r\n\r\nHow to join the webinar\r\n\r\nWe will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar you will be sent a unique url to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. \r\n\r\n\r\n", "start_date_time": "2018-10-02 10:30:00", "end_date_time": "2018-10-02 11:30:00", "location": "https:\/\/www.tpas.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-11-20 16:10:36", "event_modified_date": "2019-01-15 12:00:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/289" }, "event_764": { "event_id": 251, "name": "The Changing World of Scrutiny", "description": "\r\n\r\n\r\nJoin us at this unique learning and networking event, arranged in consultation with organisations to highlight innovation and share what works and develop your scrutiny for the future.\r\n\r\n\r\nThe event will give you the opportunity to:\r\n\r\n\r\n\thear what others around the country are doing to future proof their scrutiny and ensure value for money;\r\n\texplore how digital innovation and the use of customer insight can improve your approach;\r\n\tconsider what will work for you in attracting and support people to be involved in scrutiny and related tenant engagement activities;\r\n\tdevelop flexibility through digital, face to face, arms length and task and finish scrutiny;\r\n\tadopt methods that demonstrate the value of your scrutiny;\r\n\tdevelop a plan for change to implement after the event;\r\n\tfurther develop your network and links.\r\n\r\n\r\n\r\nDraft Programme (may be subject to change)\r\n\r\nFrom 10 arrivals and refreshments \r\n\r\n10.30 Introduction - Where is scrutiny now? How can we develop a modern future proof approach?\r\n\r\n11.00 The Changing World of Scrutiny case studies – find what are others doing, why and how they are doing it.\r\n\r\n11:30am  Break\r\n\r\nCase studies and in person presentations: Incorporating links to insight, digital, face to face, arms length and task and finish approaches.\r\n\r\n12.30 Lunch and networking\r\n\r\n1.15  Interactive Scrutiny Lounge type session.Questions to be generated from the participants plus \r\n\r\n What’s in it for the volunteers? recruitment and retention - all forms of scrutiny.\r\n\r\nWhat’s in it for organisations?  Evaluating impact and value for money.\r\n\r\n2.40 Summing up and creating our scrutiny improvement plan and evaluation\r\n\r\n3.00 Session ends\r\n", "start_date_time": "2018-10-02 10:30:00", "end_date_time": "2018-10-02 15:00:00", "location": "Plymouth Community Homes, Plumer House, Tailyour Road, Plymouth, ., PL6 5DH", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-05-01 08:44:30", "event_modified_date": "2018-05-01 08:46:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/251" }, "event_765": { "event_id": 265, "name": "Social Housing Green Paper: Tpas Summit", "description": "What will the new Green Paper mean for tenants and engagement?\r\n\r\n\r\nThis event is aimed at housing professionals who need to have an advanced knowledge on what the Green Paper will mean for how landlords will deliver services for residents. \r\n\r\n\r\nIn this topical and timely interactive whole day session, we will examine the Green Paper using the latest Tpas policy information and member feedback to explore and debate each of the five principles discussed in the Green Paper with the likely key implications it will have on the way tenant engagement is delivered.\r\n\r\nJoin Tpas experts and your tenant and community engagement peers and colleagues from across the country to assess together, in detail what the Green Paper means for how you will deliver services to your residents.\r\n\r\n\r\nThe roundtable type session will cover:\r\n\r\n\r\n\tA step by step walk through of all the details in the Green Paper\r\n\tWalking through our policy briefing on the Green Paper\r\n\tExamination of any emerging new regulation of social housing - how will this impact your work?\r\n\tAssessment of the implications of the proposals for resident engagement\r\n\tA guide to any changes in building and fire safety - what will this mean for involvement?\r\n\tDiscuss and learn the most effective ways to facilitate further sessions with your tenants, board and senior managers on responding to the Green Paper\r\n\r\n\r\n\r\nFurther reading\r\n\r\nSocial Housing Green Paper - a new deal for social housing\r\n\r\nGreen Paper opinion pieces round up\r\n", "start_date_time": "2018-10-01 10:00:00", "end_date_time": "2018-10-01 16:00:00", "location": "The Training Station, Nottingham City Homes, Harvey Road, Nottingham, Nottinghamshire, NG8 3BB", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-08-24 10:42:14", "event_modified_date": "2018-09-07 14:08:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/265" }, "event_766": { "event_id": 234, "name": "Housing Issues Today - and how we got here", "description": "The last few years have seen constant change in the direction of housing policy and who knows what the imminent Housing Green Paper will bring? This course gives you what's new, current trends and how issues such as supply, demand, benefits, homelessness and policy. Ideal to give you the context for your role whether you are a volunteer or new staff member.\r\n\r\nOther dates\r\n\r\n16 May 2018 - Manchester\r\n\r\nFurther details\r\n\r\nOn this course you will fly through a timeline of significant changes in housing policy, then explore four themes giving you an overview and time to debate the issues in your area with your follow participants.\r\n\r\n\r\n\tHousing supply – where are new homes coming from, what tenure are they?\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits – how do recent changes impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in trying to solve it and the changes to legislation\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tThe context - key events that have shaped the current housing policy\r\n\tHousing supply nationally and locally - there's not just one housing market out there\r\n\tChanges to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definition of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of housing supply, tenancy types, benefit changes and homelessness make the housing world difficult to understand and navigate.\r\n\r\nWhat people have said\r\n\r\n\r\nExcellent up to date information, plenty of discussion and answers to questions\r\n\r\nThis has been a very informative course with a lively level of group participation on all subjects in a very professional and humane way\r\n\r\n", "start_date_time": "2018-09-27 10:00:00", "end_date_time": "2018-09-27 16:00:00", "location": "TBC, ., ., Exeter, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:16:57", "event_modified_date": "2018-04-27 08:38:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/234" }, "event_767": { "event_id": 246, "name": "Measuring Impact in Tenant & Community Engagement", "description": "POSTPONED\r\n\r\nThis practical course improves the planning of your tenant and community engagement projects to ensure they achieve measureable objectives and how you can track and report on the difference you make. It also explores a range of social value measures including wellbeing valuation, social return on investment and social auditing.\r\n\r\nOther Dates\r\n\r\n7 June 2018 - Midlands\r\n\r\n23 October 2018 - South West\r\n\r\nFurther Details\r\n\r\nBeing able to demonstrate the impact of tenant involvement and community projects is a weak point for many housing providers and voluntary organisations. This essential course equips you with the tools you need to successfully plan and report on your work to managers, governors, volunteers, funders and other stakeholders.\r\n\r\nCourse content\r\n\r\n\r\n\tAdvice on developing clear objectives for projects, groups and approaches that link to your business plan and \/ or priorities\r\n\tImagining what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and common measurement tools\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\nAudience\r\n\r\nStaff and volunteers who plan and deliver tenant engagement activities and community projects and need to improve the evaluation of their work and report in a way that suits their organisation.\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like; be able to track your progress, evaluate and report on the value created through your work.\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n", "start_date_time": "2018-09-27 10:00:00", "end_date_time": "2018-09-27 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-07 08:16:49", "event_modified_date": "2018-09-26 11:43:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/246" }, "event_768": { "event_id": 238, "name": "Working With Communities", "description": "A course designed to equip volunteers and staff to work effectively with local communities and other agencies. A practical course grounded in community development theory that will provide steps to building effective community projects and interventions.\r\n\r\nOther dates\r\n\r\n23 April 2018 - London\r\n\r\n9 May 2018 - Peterborough\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore the overarching principles of community development\r\n\tExamine the links between community engagement, community developing and tenant involvement\r\n\tFind out about different approaches to community development how they can be implemented in practice\r\n\tPlan a community project\r\n\tBuild in fairness and overcome potential barriers\r\n\tAppreciate the importance of reflection and evaluation in your community work\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at staff and volunteers wanting a background in the theories and practices of community engagement and development with added practical ideas for implementation.\r\n", "start_date_time": "2018-09-26 10:00:00", "end_date_time": "2018-09-26 16:00:00", "location": "TBC, ., ., Leeds, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:22:57", "event_modified_date": "2018-03-07 13:53:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/238" }, "event_769": { "event_id": 261, "name": "Midlands members event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next Midlands event will be held in Northamptonl on Tuesday 25th September 2018.\r\n\r\nThis event is kindly co-hosted by our member Travis Perkins Managed Services\r\n\r\n\r\nThe meeting will start at 11.00 and finish by 3pm.\r\n\r\nJoin us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n", "start_date_time": "2018-09-25 11:00:00", "end_date_time": "2018-09-25 15:00:00", "location": "The Park Inn, Silver Street, Northampton, Northamptonshire, NN1 2TA", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-07-09 14:37:36", "event_modified_date": "2018-07-30 09:45:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/261" }, "event_770": { "event_id": 263, "name": "Social Housing Green Paper: Tpas Summit", "description": "What will the new Green Paper mean for tenants and engagement?\r\n\r\n\r\nThis event is aimed at housing professionals who need to have an advanced knowledge on what the Green Paper will mean for how landlords will deliver services for residents. \r\n\r\n\r\nIn this topical and timely interactive whole day session, we will examine the Green Paper using the latest Tpas policy information and member feedback to explore and debate each of the five principles discussed in the Green Paper with the likely key implications it will have on the way tenant engagement is delivered.\r\n\r\nJoin Tpas experts and your tenant and community engagement peers and colleagues from across the country to assess together, in detail what the Green Paper means for how you will deliver services to your residents.\r\n\r\n\r\nThe roundtable type session will cover:\r\n\r\n\r\n\tA step by step walk through of all the details in the Green Paper\r\n\tWalking through our policy briefing on the Green Paper\r\n\tExamination of any emerging new regulation of social housing - how will this impact your work?\r\n\tAssessment of the implications of the proposals for resident engagement\r\n\tA guide to any changes in building and fire safety - what will this mean for involvement?\r\n\tDiscuss and learn the most effective ways to facilitate further sessions with your tenants, board and senior managers on responding to the Green Paper\r\n\r\n\r\n\r\nFurther reading\r\n\r\n \r\n\r\nSocial Housing Green Paper - a new deal for social housing\r\n\r\nGreen Paper opinion pieces round up\r\n\r\n \r\n", "start_date_time": "2018-09-20 10:00:00", "end_date_time": "2018-09-20 16:00:00", "location": "Manchester - TBC, TBC, ., Manchester, ., TBC", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-07-10 12:05:43", "event_modified_date": "2018-08-21 10:02:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/263" }, "event_771": { "event_id": 242, "name": "Tenant Engagement in Procurement", "description": "Many of the services that tenants rely on are out-sourced to private contractors. Getting the contract specification for this work right can make a huge difference to tenants, reflected in satisfaction levels and the smooth running of the contract. This course looks at how tenants can be involved meaningfully in preparing contracts, selecting contractors, and monitoring ongoing performance.\r\n\r\nOther Dates\r\n\r\n11 June 2018 - Leeds\r\n\r\n10 October 2018 - South West\r\n\r\nFurther details\r\n\r\nProcurement can be baffling for non-specialists but this course cuts away the jargon so you can understand the process. The regulatory system for social housing gives tenants the right to influence the formulation of their landlord’s housing-related policies and strategic priorities and in the making of decisions about how housing-related services are delivered, including the setting of service standards.\r\n\r\nThis course explores how can this can happen in practice and how tenants play a meaningful role in a process which can involve a lot of technical expertise – and time. It looks at how housing staff and procurement specialists can support tenants to share their valuable insights and experiences as customers and work to co design service and contracts that deliver value for money.\r\n\r\nCourse content\r\n\r\nBy the end of the course you will:\r\n\r\n\r\n\tHave an overview of the whole process of procurement\r\n\tBe aware of the legal and regulatory framework for procurement in social housing\r\n\tUnderstand the key questions that social landlords and their tenants face in developing procurement strategies\r\n\tUnderstand the 3 essential stages in managing contracts, and the roles that tenants can play in each\r\n\tKnow what’s involved in contract packaging and specification, tendering and selecting contractors, and monitoring and reviewing contracts\r\n\tUnderstand the jargon around procurement\r\n\tFeel much more confident about asking questions and making suggestions\r\n\tKnow how to establish and sustain effective partnership working between residents, officers and contractors.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for anyone involved, or intending to become involved, in some or all aspects of procurement; for example: a procurement panel, contractor selection or contract monitoring board. It is also extremely useful for residents involved in scrutiny. Housing staff or procurement specialists will also benefit by understanding how they might best communicate with and engage with interested residents.\r\n", "start_date_time": "2018-09-19 10:00:00", "end_date_time": "2018-09-19 16:00:00", "location": "TBC, ., ., Manchester, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-07 08:09:35", "event_modified_date": "2018-04-10 11:41:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/242" }, "event_772": { "event_id": 222, "name": "Understanding Tenant Scrutiny", "description": "An excellent introduction or refresher course with accredition to help you understand what scrutiny is and how you can be involved.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tFind out why tenant led scrutiny is so important today\r\n\tLook at how scrutiny differs from and links to other tenant involvement\r\n\tConsider the key principles of effective scrutiny\r\n\tExplore the different ways that tenant led scrutiny can be set up, using case studies and discussion forums\r\n\tCompare scrutiny with monitoring and see how the two differ, yet still compliment each other\r\n\tExamine how to decide priorities for scrutiny and which methods you might use\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at tenants, residents and staff involved in tenant scrutiny. It is an ideal preparation for new scrutiny members and a chance to gain accreditation for learning for experienced members. Officer level staff may also find the course useful.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course to be a big eye opener, it described things clearly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-09-18 13:00:00", "end_date_time": "2018-10-02 17:00:00", "location": "https:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-03-02 12:43:58", "event_modified_date": "2018-03-02 12:43:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/222" }, "event_773": { "event_id": 260, "name": "London & South members event", "description": "***PLEASE NOTE THERE HAS BEEN A CHANGE OF VENUE FOR THIS EVENT***\r\n\r\n***Previously being held in Kingston, the event is now being held at Regal House, Twickenham***\r\n\r\nJoin us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next London & South event will be held in Kingston upon Thames on Tuesday 18th September 2018.\r\n\r\nThis event is kindly co-hosted by our member PinnaclePSG.\r\n\r\n\r\nThe meeting will start at 11.00 and finish by 3pm.\r\n\r\nJoin us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n", "start_date_time": "2018-09-18 11:00:00", "end_date_time": "2018-09-18 15:00:00", "location": "Regal House, 4th Floor, 70 London Road, Twickenham, Greater London, TW1 3QS", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-07-09 14:29:49", "event_modified_date": "2018-09-14 08:21:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/260" }, "event_774": { "event_id": 230, "name": "Tenant Engagement - Planning & Delivering Task & Finish Approaches", "description": "How to make pop up and time limited approaches work for you\r\n\r\nOther Dates\r\n\r\n25 April 2018 - Midlands\r\n\r\n21 June 2018 - London\r\n\r\n8 August 2018 - Manchester\r\n\r\nFurther Details\r\n\r\nOrganisations are under pressure to deliver effective tenant engagement that reacts to changing agendas, facilitates effective listening, infuencing and scrutiny and takes less time to set up and deliver. On this course you will explore the options and have considered what you need to do to prepare, deliver and evaluate your approach.\r\n\r\nHow this course can help you\r\n\r\nTask and finish need not be a 'group' it can be an informal pop up, online engagement or a range of methods designed to collect information, give a detailed picture and influence, co-design or scrutininse. Find out more about new and tried and tested options and which might work for you.\r\n\r\n\r\n\tNo need to start from scratch, tips and checklists will ensure you get the planning of your projects right.\r\n\tNot sure who should be involved? Consider how you can hear representative views and combine a range of approaches to better your reach. \r\n\tThink about approaches from the perspective of tenants and communities; consider motivations for attending or responding and how to make your approach attractive.\r\n\tPlan your approaches to link to team, project and business targets. Learn to set clear objectives for your engagement then pick the right methods or cominations to achieve your aims.\r\n\tConsider case studies or approaches that have worked for other organisations and how they were set up.\r\n\r\n\r\nWho should attend?\r\n\r\nStaff or volunteers who want to plan and deliver pop up or task and finish engagement that works.\r\n\r\nBy completing this course you will:\r\n\r\n\r\n\tKnow what we mean by task and finish and pop up appraoches and ahve explored examples and when to use them\r\n\tBe able to get involved in or plan engagement that contributes to business success\r\n\tReflect on online and face to face engagement and how you cal link the two\r\n\tBe prompted to consider who's voices you are hearing and targeting those that are missing\r\n\tHave a go at planning a pop up task and finish approach\r\n\r\n", "start_date_time": "2018-09-18 10:00:00", "end_date_time": "2018-09-18 16:00:00", "location": "TBC, ., ., Taunton, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:08:04", "event_modified_date": "2018-04-10 11:23:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/230" }, "event_775": { "event_id": 255, "name": "North West Members Event", "description": "\r\nJoin us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next North West event will be held in Blackpool on Wednesday 12th September 2018.\r\n\r\nThis event is kindly co-hosted by our member Blackpool Coastal Housing.\r\n\r\n\r\nThe meeting will start at 11.00 and finish by 3pm.\r\n\r\nJoin us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n\r\n", "start_date_time": "2018-09-12 11:00:00", "end_date_time": "2018-09-12 15:00:00", "location": "The Grange, Bathurst Avenue, Blackpool, Lancashire, FY3 7RW ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-06-18 09:52:17", "event_modified_date": "2018-09-07 13:24:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/255" }, "event_776": { "event_id": 239, "name": "Developing Your Questioning Skills", "description": "Whether volunteering or working the ability to gain information and seek clarification is essential. Many people find questioning and challenging difficult and this prevents them from carrying out their role effectively. This course will improve your approach and boost your confidence.\r\n\r\nOther Dates\r\n\r\n24 October 2018 - Manchester\r\n\r\nFurther Details\r\n\r\nThis course offers practical tools and techniques to help improve your communication skills, be more assertive and develop effective questioning for meetings, research and challenge. It looks at a range of common scenarios: questioning and challenging reports and presentations in meetings; developing questions on performance reports; interviewing staff and residents in order to help and support them or to find out information for scrutiny and inspection.\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore the communication skills you need to be effective in your role\r\n\tTry out techniques and language for making points clearly \r\n\tPractice developing and asking the right questions \r\n\tConsider the different approaches you require for support, research and challenge\r\n\tFeel more confident to  interpret and question reports and performance information\r\n\tPlan how to apply these skills in practice\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for volunteers and staff who would like to develop their communication skills and be more effective in the type of questioning they carry out in their own role. It is helpful for scrutiny groups and resident panels or committees as well as individuals who wish to take part in group discussions and activities.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be more confident and have new approaches to use when communicating with staff, residents and each other. You will be more assertive and able to question and challenge effectively.\r\n\r\nWhat people say\r\n\r\n\r\n'Well delivered in an interesting way'\r\n\r\n'It taught me not to give up in what I believe in'\r\n\r\n'Finding out about different types of questions, listening skills and the assertiveness audit was really useful'\r\n\r\n", "start_date_time": "2018-09-12 10:00:00", "end_date_time": "2018-09-12 16:00:00", "location": "TBC, ., ., Newcastle, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:25:11", "event_modified_date": "2018-04-11 08:58:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/239" }, "event_777": { "event_id": 218, "name": "Effective Tenant Engagement", "description": "An excellent introduction, induction or refresher with optional accreditation.\r\n\r\nThe accredited version is an Award accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse content:\r\n\r\n\r\n\tExpore the range of engagement activities that are available and their functions\r\n\tDiscover how tenant, resident or customer involvement contributes to the management, performance and governance of housing organisations\r\n\tTake a tour of the cycle of involvement to see how engagement activities are linked\r\n\tKnow what makes tenant engagement effective and how to plan for success\r\n\tConsider how to support volunteers to be effectively involved \r\n\tGain an awareness of the expectations and standards for tenant involvement\r\n\tBe able to demonstrate the value of your tenant engagement activities\r\n\r\n\r\nAudience:\r\n\r\nThis course is an ideal induction or short training course for staff at any level or resident volunteers. For tenant engagement to be effective all staff need to understand the pinciples, business benefits and expectations for engagement and involvement, this course provides an introduction to the approach.\r\n\r\nVolunteers also benefit from understanding the context of their voluntary roles and how they link to other involvement mechanisms.\r\n\r\nTpas can also offer face to face in house training or briefings on tenant egnagement and involvement designed for your organisation.\r\n\r\nThe Elearning course is a handy approach for those with limited time, working shifts or studying in their own time. We can also set up courses for the exclusive use of your own organisation that also feature your own materials and approaches to tenant engagement. Contact us for more information.\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-09-11 13:00:00", "end_date_time": "2018-09-25 13:00:00", "location": "https:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-03-02 12:36:09", "event_modified_date": "2018-03-02 12:36:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/218" }, "event_778": { "event_id": 262, "name": "Social Housing Green Paper: Tpas Summit", "description": "What will the new Green Paper mean for tenants and engagement?\r\n\r\n\r\nThis event is aimed at housing professionals who need to have an advanced knowledge on what the Green Paper will mean for how landlords will deliver services for residents. \r\n\r\n\r\nIn this topical and timely interactive whole day session, we will examine the Green Paper using the latest Tpas policy information and member feedback to explore and debate each of the five principles discussed in the Green Paper with the likely key implications it will have on the way tenant engagement is delivered.\r\n\r\nJoin Tpas experts and your tenant and community engagement peers and colleagues from across the country to assess together, in detail what the Green Paper means for how you will deliver services to your residents.\r\n\r\n\r\nThe roundtable type session will cover:\r\n\r\n\r\n\tA step by step walk through of all the details in the Green Paper\r\n\tWalking through our policy briefing on the Green Paper\r\n\tExamination of any emerging new regulation of social housing - how will this impact your work?\r\n\tAssessment of the implications of the proposals for resident engagement\r\n\tA guide to any changes in building and fire safety - what will this mean for involvement?\r\n\tDiscuss and learn the most effective ways to facilitate further sessions with your tenants, board and senior managers on responding to the Green Paper\r\n\r\n\r\n\r\nFurther reading\r\n\r\n \r\n\r\nSocial Housing Green Paper - a new deal for social housing\r\n\r\nGreen Paper opinion pieces round up\r\n\r\n\r\nManchester Housing Green Paper event\r\n\r\nThu 20th Sep 2018, 10:00am - 4:00pm\r\n\r\n \r\n", "start_date_time": "2018-09-11 10:00:00", "end_date_time": "2018-09-11 16:00:00", "location": "TBC, ., London, ., .", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-07-10 12:02:09", "event_modified_date": "2018-08-22 13:34:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/262" }, "event_779": { "event_id": 232, "name": "Improving Performance and Value for Money", "description": "Tenant engagement is all about tenants influencing services, strategies and standards. Volunteers can only work confidently with landlords to do this if they have access to the right information and an understanding of the factors affecting service delivery.\r\n\r\nThis course examines current issues affecting housing services, the standards set for those services and how performance can be measured and improved. The course shows the range of information needed to take a view on value for money. It also looks at how tenants and residents can be involved in co designing services that work.\r\n\r\nOther dates\r\n\r\n22 August 2018 - Midlands\r\n\r\n10 October 2018 - North West\r\n\r\nFurther details\r\n\r\nThe course will take a broad look at the issues giving staff and volunteers the context in which to go back to their organisations and better involve volunteers in influencing services and performance.\r\n\r\nThe course will\r\n\r\n\r\n\tLook at what the regulator Homes England expects of landlords services;\r\n\tReflect on what tenants, leaseholders and service users expect from landlords services;\r\n\tExamine performance standards and performance information and how this information can be used;\r\n\tConsider the information you need to see to assess whether a service is providing good value for money;\r\n\tFind out more about the techniques housing providers use to  review and improve services;\r\n\tGain clarity on where tenant scrutiny fits in and how tenants can work with landlords to co design effective services  and monitor performance against the standards set;\r\n\tLook at case studies of current approaches.\r\n\r\n\r\nAudience\r\n\r\nInvolved tenants and residents who work with their landlords to improve and monitor services and carry out scrutiny reviews. Staff who work with tenants to scrutinise and improve services.\r\n\r\nBy completing this course you will\r\n\r\nFeel equipped to go back to your organisations and get together the information and approaches you need in order to work together to address service and value for money issues.\r\n\r\nNew Course\r\n\r\nThis new course builds on the success of our previous courses ‘Understanding Housing Management Performance Information’ and ‘Value for Money’.\r\n", "start_date_time": "2018-09-11 10:00:00", "end_date_time": "2018-09-11 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:12:57", "event_modified_date": "2018-04-11 10:43:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/232" }, "event_780": { "event_id": 259, "name": "North East Members Event", "description": "Join us at our exclusive members only event. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next North East event will be held in York on Monday 10th September 2018.\r\n\r\nThis event is kindly co-hosted by our member Joseph Rowntree Housing Trust.\r\n\r\n\r\nThe meeting will start at 11.00 and finish by 3pm.\r\n\r\nJoin us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\n", "start_date_time": "2018-09-10 11:00:00", "end_date_time": "2018-09-10 15:00:00", "location": "New Earswick Folk Hall, Hawthorn Terrace, York, Yorkshire, YO32 4AQ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-07-09 14:22:57", "event_modified_date": "2018-09-05 08:41:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/259" }, "event_781": { "event_id": 220, "name": "Social Media - Getting Involved Online", "description": "Social Media is now essential and an incredibly useful tool for tenants, communities and organisations. On this course you will learn new ways to engage, consult and keep in touch using different online sites.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nOther Dates:\r\n\r\n22 November 2016\r\n\r\nCourse Content:\r\n\r\n\r\n\tExplore social media platforms and tools and how you can use them\r\n\tIdentify your target audience\r\n\tDevelop a plan to engage people online\r\n\tLearn tips on getting your message across, keeping it safe and friendly\r\n\tBuild and learn how to manage your social media presence\r\n\tLaunch your new social media presence to the world\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and staff that want to learn how to tweet, post, blog and much more.\r\n\r\nWhat People Say:\r\n\r\n\r\nIt gave me confidence to consider using social media which before I have felt uneasy about\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-09-04 13:00:00", "end_date_time": "2018-09-18 17:00:00", "location": "https:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-03-02 12:40:09", "event_modified_date": "2018-03-02 12:40:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/220" }, "event_782": { "event_id": 231, "name": "Improving Performance and Value for Money", "description": "Tenant engagement is all about tenants influencing services, strategies and standards. Volunteers can only work confidently with landlords to do this if they have access to the right information and an understanding of the factors affecting service delivery.\r\n\r\nThis course examines current issues affecting housing services, the standards set for those services and how performance can be measured and improved. The course shows the range of information needed to take a view on value for money. It also looks at how tenants and residents can be involved in co designing services that work.\r\n\r\nOther dates\r\n\r\n11 September 2018 - London\r\n\r\n10 October 2018 - North West\r\n\r\nFurther details\r\n\r\nThe course will take a broad look at the issues giving staff and volunteers the context in which to go back to their organisations and better involve volunteers in influencing services and performance.\r\n\r\nThe course will\r\n\r\n\r\n\tLook at what the regulator Homes England expects of landlords services;\r\n\tReflect on what tenants, leaseholders and service users expect from landlords services;\r\n\tExamine performance standards and performance information and how this information can be used;\r\n\tConsider the information you need to see to assess whether a service is providing good value for money;\r\n\tFind out more about the techniques housing providers use to  review and improve services;\r\n\tGain clarity on where tenant scrutiny fits in and how tenants can work with landlords to co design effective services  and monitor performance against the standards set;\r\n\tLook at case studies of current approaches.\r\n\r\n\r\nAudience\r\n\r\nInvolved tenants and residents who work with their landlords to improve and monitor services and carry out scrutiny reviews. Staff who work with tenants to scrutinise and improve services.\r\n\r\nBy completing this course you will\r\n\r\nFeel equipped to go back to your organisations and get together the information and approaches you need in order to work together to address service and value for money issues.\r\n\r\nNew Course\r\n\r\nThis new course builds on the success of our previous courses ‘Understanding Housing Management Performance Information’ and ‘Value for Money’.\r\n", "start_date_time": "2018-08-22 10:00:00", "end_date_time": "2018-08-22 16:00:00", "location": "TBC, ., ., Nottingham, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:10:16", "event_modified_date": "2018-04-11 10:41:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/231" }, "event_783": { "event_id": 228, "name": "Tenant Engagement - Planning & Delivering Task & Finish Approaches", "description": "How to make pop up and time limited approaches work for you\r\n\r\nOther Dates\r\n\r\n25 April 2018 - Midlands\r\n\r\n21 June 2018 - London\r\n\r\n18 September 2018 - South West\r\n\r\nFurther Details\r\n\r\nOrganisations are under pressure to deliver effective tenant engagement that reacts to changing agendas, facilitates effective listening, infuencing and scrutiny and takes less time to set up and deliver. On this course you will explore the options and have considered what you need to do to prepare, deliver and evaluate your approach.\r\n\r\nHow this course can help you\r\n\r\nTask and finish need not be a 'group' it can be an informal pop up, online engagement or a range of methods designed to collect information, give a detailed picture and influence, co-design or scrutininse. Find out more about new and tried and tested options and which might work for you.\r\n\r\n\r\n\tNo need to start from scratch, tips and checklists will ensure you get the planning of your projects right.\r\n\tNot sure who should be involved? Consider how you can hear representative views and combine a range of approaches to better your reach. \r\n\tThink about approaches from the perspective of tenants and communities; consider motivations for attending or responding and how to make your approach attractive.\r\n\tPlan your approaches to link to team, project and business targets. Learn to set clear objectives for your engagement then pick the right methods or cominations to achieve your aims.\r\n\tConsider case studies or approaches that have worked for other organisations and how they were set up.\r\n\r\n\r\nWho should attend?\r\n\r\nStaff or volunteers who want to plan and deliver pop up or task and finish engagement that works.\r\n\r\nBy completing this course you will:\r\n\r\n\r\n\tKnow what we mean by task and finish and pop up appraoches and ahve explored examples and when to use them\r\n\tBe able to get involved in or plan engagement that contributes to business success\r\n\tReflect on online and face to face engagement and how you cal link the two\r\n\tBe prompted to consider who's voices you are hearing and targeting those that are missing\r\n\tHave a go at planning a pop up task and finish approach\r\n\r\n", "start_date_time": "2018-08-08 10:00:00", "end_date_time": "2018-08-08 16:00:00", "location": "TBC, ., ., Manchester, Manchester, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:02:44", "event_modified_date": "2018-04-10 11:21:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/228" }, "event_784": { "event_id": 250, "name": "The Changing World of Scrutiny", "description": "\r\n\r\n\r\nJoin us at this unique learning and networking event, arranged in consultation with organisations to highlight innovation and share what works and develop your scrutiny for the future.\r\n\r\n\r\nThe event will give you the opportunity to:\r\n\r\n\r\n\thear what others around the country are doing to future proof their scrutiny and ensure value for money;\r\n\texplore how digital innovation and the use of customer insight can improve your approach;\r\n\tconsider what will work for you in attracting and support people to be involved in scrutiny and related tenant engagement activities;\r\n\tdevelop flexibility through digital, face to face, arms length and task and finish scrutiny;\r\n\tadopt methods that demonstrate the value of your scrutiny;\r\n\tdevelop a plan for change to implement after the event;\r\n\tfurther develop your network and links.\r\n\r\n\r\n\r\nDraft Programme (may be subject to change)\r\n\r\nFrom 10 arrivals and refreshments \r\n\r\n10.30 Introduction - Where is scrutiny now? How can we develop a modern future proof approach?\r\n\r\n11.00 The Changing World of Scrutiny case studies – find what are others doing, why and how they are doing it.\r\n\r\n11:30am  Break\r\n\r\nCase studies and in person presentations: Incorporating links to insight, digital, face to face, arms length and task and finish approaches.\r\n\r\n12.30 Lunch and networking\r\n\r\n1.15  Interactive Scrutiny Lounge type session.Questions to be generated from the participants plus \r\n\r\n What’s in it for the volunteers? recruitment and retention - all forms of scrutiny.\r\n\r\nWhat’s in it for organisations?  Evaluating impact and value for money.\r\n\r\n2.40 Summing up and creating our scrutiny improvement plan and evaluation\r\n\r\n3.00 Session ends\r\n", "start_date_time": "2018-07-24 10:30:00", "end_date_time": "2018-07-24 15:00:00", "location": "TBC, ., ., Sheffield, ., .", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-04-26 11:13:22", "event_modified_date": "2018-06-29 13:16:44", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/250" }, "event_785": { "event_id": 253, "name": "Tpas Annual General Meeting 2018 (AGM)", "description": "\r\nJoin us at the Tpas AGM.\r\n\r\nWe are pleased to invite all members to the Annual General Meeting 2018.  This will take place at our National Tenants Conference.\r\n\r\nThe Tpas AGM is a member only event that offers a time for reflection on what Tpas has being doing during the last year as well as looking forward to the year ahead and how we can continue to support our members.\r\n\r\n\r\n\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tNo\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome and housekeeping\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMinutes of AGM 12th July 2017\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tApologies\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t4.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChair’s Report\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t5.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTPAS Annual Accounts 2017\/18\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tBeever & Struthers\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t6.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChief Executive Report\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t7.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing remarks and meeting close\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n", "start_date_time": "2018-07-11 17:00:00", "end_date_time": "2018-07-11 17:45:00", "location": "Chesford Grange Hotel, Kenilworth, Warwick, Warwickshire, CV8 2LD", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-06-11 09:55:41", "event_modified_date": "2018-06-11 09:58:35", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/253" }, "event_786": { "event_id": 249, "name": "Digital Engagement", "description": "A course to help you explore the fast moving world of social media and learn to make the most of your phone, tablet or computer. This is not a course for computer nerds - just the opposite. It's for anyone who wants to discover new ways to communicate, consult or collaborate and improve the reach of their engagement.\r\n\r\nFurther details\r\n\r\nThis course is designed to give you the information and confidence you need to begin or extend your digital journey or try new approaches. You will explore making the most of your phone, tablet or computer plus websites, apps and social media to share information and getting information out to the people who need it and much, much more.\r\n\r\nWe're not saying digital engagement is a replacement for meeting up face to face but it can make your face to face contact much more effective. New approaches broaden your reach and enable you to research, network, share and generate ideas and collaborate anywhere, at anytime.\r\n\r\nCourse content\r\n\r\n\r\n\tLearn about digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tExplore how to work collaboratively online\r\n\tConsider how best to communicate with landlords and other organisations using smart phones, apps, tablets and laptops\r\n\tExamine good practice examples of how digital technology and social media is being used in the social housing sector to enhance tenant involvement\r\n\tLook at the Community Reporter role and the use of information technology in resident-led scrutiny\r\n\tExplore online fundraising opportunities\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for volunteers or staff tenants who want to understand how they can use the technology to engage with other tenants, residents, community members, landlords and other agencies. It is also design for staff who are involved in tenant engagement and who are tasked with using their employer's IT resources to open up new channels of communication with their customers.\r\n\r\nBy completing this course you will\r\n\r\nFeel more confidence to engage with the tenants and communities you work or volunteer with and to understand which methods are best for with projects.\r\n\r\nWhat people have said\r\n\r\n\r\nWidespread within what it encompasses, knowledgeably presented, good open discussion\r\n\r\nA good way to gain more understanding of technology available to you and how you can use it from an organisations point of view\r\n\r\nIt has made me aware of how much I can get from my ‘digital world’ and understand more how to use it\r\n\r\n", "start_date_time": "2018-06-29 10:00:00", "end_date_time": "2018-06-29 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-04-12 09:28:28", "event_modified_date": "2018-04-12 09:28:29", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/249" }, "event_787": { "event_id": 229, "name": "Tenant Engagement - Planning & Delivering Task & Finish Approaches", "description": "How to make pop up and time limited approaches work for you\r\n\r\nOther Dates\r\n\r\n25 April 2018 - Midlands\r\n\r\n8 August 2018 - Manchester\r\n\r\n18 September 2018 - South West\r\n\r\nFurther Details\r\n\r\nOrganisations are under pressure to deliver effective tenant engagement that reacts to changing agendas, facilitates effective listening, infuencing and scrutiny and takes less time to set up and deliver. On this course you will explore the options and have considered what you need to do to prepare, deliver and evaluate your approach.\r\n\r\nHow this course can help you\r\n\r\nTask and finish need not be a 'group' it can be an informal pop up, online engagement or a range of methods designed to collect information, give a detailed picture and influence, co-design or scrutininse. Find out more about new and tried and tested options and which might work for you.\r\n\r\n\r\n\tNo need to start from scratch, tips and checklists will ensure you get the planning of your projects right.\r\n\tNot sure who should be involved? Consider how you can hear representative views and combine a range of approaches to better your reach. \r\n\tThink about approaches from the perspective of tenants and communities; consider motivations for attending or responding and how to make your approach attractive.\r\n\tPlan your approaches to link to team, project and business targets. Learn to set clear objectives for your engagement then pick the right methods or cominations to achieve your aims.\r\n\tConsider case studies or approaches that have worked for other organisations and how they were set up.\r\n\r\n\r\nWho should attend?\r\n\r\nStaff or volunteers who want to plan and deliver pop up or task and finish engagement that works.\r\n\r\nBy completing this course you will:\r\n\r\n\r\n\tKnow what we mean by task and finish and pop up appraoches and ahve explored examples and when to use them\r\n\tBe able to get involved in or plan engagement that contributes to business success\r\n\tReflect on online and face to face engagement and how you cal link the two\r\n\tBe prompted to consider who's voices you are hearing and targeting those that are missing\r\n\tHave a go at planning a pop up task and finish approach\r\n\r\n", "start_date_time": "2018-06-21 10:00:00", "end_date_time": "2018-06-21 16:00:00", "location": "TBC, ., ., London, London, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:04:49", "event_modified_date": "2018-04-10 11:19:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/229" }, "event_788": { "event_id": 225, "name": "Changing World of Scrutiny", "description": "\r\n\r\n\r\nJoin us at this unique learning and networking event, arranged in consultation with Eastern organisations to highlight innovation and share what works and develop your scrutiny for the future.\r\n\r\n\r\nThe event will give you the opportunity to:\r\n\r\n\r\n\thear what others around the country are doing to future proof their scrutiny and ensure value for money;\r\n\texplore how digital innovation and the use of customer insight can improve your approach;\r\n\tconsider what will work for you in attracting and support people to be involved in scrutiny and related tenant engagement activities;\r\n\tdevelop flexibility through digital, face to face, arms length and task and finish scrutiny;\r\n\tadopt methods that demonstrate the value of your scrutiny;\r\n\tdevelop a plan for change to implement after the event;\r\n\tfurther develop your network and links.\r\n\r\n\r\n\r\nDraft Programme (may be subject to change)\r\n\r\nFrom 10 arrivals and refreshments \r\n\r\n10.30 Introduction - Where is scrutiny now? How can we develop a modern future proof approach?\r\n\r\n11.00 The Changing World of Scrutiny case studies – find what are others doing, why and how they are doing it.\r\n\r\n11:30am  Break\r\n\r\nCase studies and in person presentations: Incorporating links to insight, digital, face to face, arms length and task and finish approaches.\r\n\r\n12.30 Lunch and networking\r\n\r\n1.15  Interactive Scrutiny Lounge type session.Questions to be generated from the participants plus \r\n\r\n What’s in it for the volunteers? recruitment and retention - all forms of scrutiny.\r\n\r\nWhat’s in it for organisations?  Evaluating impact and value for money.\r\n\r\n2.40 Summing up and creating our scrutiny improvement plan and evaluation\r\n\r\n3.00 Session ends\r\n\r\n", "start_date_time": "2018-06-20 10:00:00", "end_date_time": "2018-06-20 15:00:00", "location": "Ipswich Borough Council, Grafton House, 15-27 Russell Road, Ipswich, Suffolk, IP1 2DE", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-03-02 12:54:34", "event_modified_date": "2018-03-02 12:54:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/225" }, "event_789": { "event_id": 241, "name": "Tenant Engagement in Procurement", "description": "Many of the services that tenants rely on are out-sourced to private contractors. Getting the contract specification for this work right can make a huge difference to tenants, reflected in satisfaction levels and the smooth running of the contract. This course looks at how tenants can be involved meaningfully in preparing contracts, selecting contractors, and monitoring ongoing performance.\r\n\r\nOther Dates\r\n\r\n19 September 2018 - Manchester\r\n\r\n10 October 2018 - South West\r\n\r\nFurther details\r\n\r\nProcurement can be baffling for non-specialists but this course cuts away the jargon so you can understand the process. The regulatory system for social housing gives tenants the right to influence the formulation of their landlord’s housing-related policies and strategic priorities and in the making of decisions about how housing-related services are delivered, including the setting of service standards.\r\n\r\nThis course explores how can this can happen in practice and how tenants play a meaningful role in a process which can involve a lot of technical expertise – and time. It looks at how housing staff and procurement specialists can support tenants to share their valuable insights and experiences as customers and work to co design service and contracts that deliver value for money.\r\n\r\nCourse content\r\n\r\nBy the end of the course you will:\r\n\r\n\r\n\tHave an overview of the whole process of procurement\r\n\tBe aware of the legal and regulatory framework for procurement in social housing\r\n\tUnderstand the key questions that social landlords and their tenants face in developing procurement strategies\r\n\tUnderstand the 3 essential stages in managing contracts, and the roles that tenants can play in each\r\n\tKnow what’s involved in contract packaging and specification, tendering and selecting contractors, and monitoring and reviewing contracts\r\n\tUnderstand the jargon around procurement\r\n\tFeel much more confident about asking questions and making suggestions\r\n\tKnow how to establish and sustain effective partnership working between residents, officers and contractors.\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for anyone involved, or intending to become involved, in some or all aspects of procurement; for example: a procurement panel, contractor selection or contract monitoring board. It is also extremely useful for residents involved in scrutiny. Housing staff or procurement specialists will also benefit by understanding how they might best communicate with and engage with interested residents.\r\n", "start_date_time": "2018-06-11 10:00:00", "end_date_time": "2018-06-11 16:00:00", "location": "TBC, ., ., Leeds, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-07 08:07:50", "event_modified_date": "2018-04-10 11:40:27", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/241" }, "event_790": { "event_id": 245, "name": "Measuring Impact in Tenant & Community Engagement", "description": "This practical course improves the planning of your tenant and community engagement projects to ensure they achieve measureable objectives and how you can track and report on the difference you make. It also explores a range of social value measures including wellbeing valuation, social return on investment and social auditing.\r\n\r\nOther Dates\r\n\r\n27 September 2018 - London\r\n\r\n23 October 2018 - South West\r\n\r\nFurther Details\r\n\r\nBeing able to demonstrate the impact of tenant involvement and community projects is a weak point for many housing providers and voluntary organisations. This essential course equips you with the tools you need to successfully plan and report on your work to managers, governors, volunteers, funders and other stakeholders.\r\n\r\nCourse content\r\n\r\n\r\n\tAdvice on developing clear objectives for projects, groups and approaches that link to your business plan and \/ or priorities\r\n\tImagining what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and common measurement tools\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\nAudience\r\n\r\nStaff and volunteers who plan and deliver tenant engagement activities and community projects and need to improve the evaluation of their work and report in a way that suits their organisation.\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like; be able to track your progress, evaluate and report on the value created through your work.\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n", "start_date_time": "2018-06-07 10:00:00", "end_date_time": "2018-06-07 16:00:00", "location": "TBC, ., ., Nottingham, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-07 08:14:52", "event_modified_date": "2018-04-10 11:35:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/245" }, "event_791": { "event_id": 219, "name": "Social Media - Getting Involved Online", "description": "Social Media is now essential and an incredibly useful tool for tenants, communities and organisations. On this course you will learn new ways to engage, consult and keep in touch using different online sites.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nOther Dates:\r\n\r\n22 November 2016\r\n\r\nCourse Content:\r\n\r\n\r\n\tExplore social media platforms and tools and how you can use them\r\n\tIdentify your target audience\r\n\tDevelop a plan to engage people online\r\n\tLearn tips on getting your message across, keeping it safe and friendly\r\n\tBuild and learn how to manage your social media presence\r\n\tLaunch your new social media presence to the world\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and staff that want to learn how to tweet, post, blog and much more.\r\n\r\nWhat People Say:\r\n\r\n\r\nIt gave me confidence to consider using social media which before I have felt uneasy about\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-06-05 13:00:00", "end_date_time": "2018-06-19 17:00:00", "location": "https:\/\/tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-03-02 12:38:34", "event_modified_date": "2018-03-02 12:38:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/219" }, "event_792": { "event_id": 248, "name": "Linking Customer Experience Measurement with Tenant Engagement Event", "description": "PLEASE NOTE: This event has been postponed. If you would like to receive information once rearranged please email us at training@tpas.org.uk\r\n\r\nJoin us for an informative session on how to effectively measure customer experience within the housing sector and using actionable insight to further engage tenants in supporting your customer experience strategy\r\n\r\nAgenda\r\n\r\nAndy Butler, Client Manager, TLF Research – Using TLF’s tried and tested methodology, Andy will explain how to effectively measure customer experience within the Housing Sector to understand what’s most important to tenants\r\n\r\nVal Alker, Training Manager, Tpas - Linking customer experience results with tenant engagement, Val will explore how housing providers can engage tenants to further support your customer experience strategy\r\n\r\nCase Studies - Rachel Edmunds, Community Engagement Manager at County Durham Housing will explain their customer experience journey and how they have developed and improved customer experience through effective tenant engagement. Other case studies TBC before the event.\r\n\r\nVenue - central Leeds (tbc)\r\n\r\nTpas\r\n\r\nPrice for Tpas Members - £125 (ex VAT)\r\n\r\nTpas are a not-for-profit organisation and have been representing their members across England since 1988.  Their membership base is made up of local tenants and landlord organisations, covering over 2.2 million homes.\r\n\r\nThey’re dedicated to improving tenant engagement standards across the country, bringing tenants, landlords and contractors together through a wide range of services, independent and impartial advice, support, consultancy, and training.\r\n", "start_date_time": "2018-05-23 09:30:00", "end_date_time": "2018-05-23 12:00:00", "location": "TBC, ., ., Leeds, ., .", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-04-11 08:32:16", "event_modified_date": "2018-04-11 08:32:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/248" }, "event_793": { "event_id": 223, "name": "Understanding & Using Housing Performance Information", "description": "This E learning course is designed for tenants and residents involved in setting performance standards and indicators, monitoring, scrutinising and inspecting, as well as those who just want to learn a little more about how this information is collected and used. Officer level staff may also find the course useful.\r\n\r\nThis course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tGet to know the key performance and financial terms used and what they mean in practice\r\n\tSee which performance information is gathered and compiled and how information from residents helps\r\n\tGain insight into who uses performance information and what it is used for\r\n\tLook at methods of presenting performance information and when they should be used\r\n\tExamine how benchmarking can help to improve performance\r\n\tBe able to interpret, comment on and generate questions about performance information\r\n\tUnderstand how using performance information links to scrutiny\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and officer level staff who want to understand how performance information is used in the housing service and how this links to tenant involvement and scrutiny.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course informative and easy to follow\r\n\r\nLearnt to read data properly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-05-22 13:00:00", "end_date_time": "2018-06-05 17:00:00", "location": "https:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-03-02 12:46:29", "event_modified_date": "2018-03-02 12:46:30", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/223" }, "event_794": { "event_id": 235, "name": "Housing Issues Today - and how we got here", "description": "The last few years have seen constant change in the direction of housing policy and who knows what the imminent Housing Green Paper will bring? This course gives you what's new, current trends and how issues such as supply, demand, benefits, homelessness and policy. Ideal to give you the context for your role whether you are a volunteer or new staff member.\r\n\r\nOther dates\r\n\r\n30 April 2018 - South West\r\n\r\nFurther details\r\n\r\nOn this course you will fly through a timeline of significant changes in housing policy, then explore four themes giving you an overview and time to debate the issues in your area with your follow participants.\r\n\r\n\r\n\tHousing supply – where are new homes coming from, what tenure are they?\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits – how do recent changes impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in trying to solve it and the changes to legislation\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tThe context - key events that have shaped the current housing policy\r\n\tHousing supply nationally and locally - there's not just one housing market out there\r\n\tChanges to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definition of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of housing supply, tenancy types, benefit changes and homelessness make the housing world difficult to understand and navigate.\r\n\r\nWhat people have said\r\n\r\n\r\nExcellent up to date information, plenty of discussion and answers to questions\r\n\r\nThis has been a very informative course with a lively level of group participation on all subjects in a very professional and humane way\r\n\r\n", "start_date_time": "2018-05-16 10:00:00", "end_date_time": "2018-05-16 16:00:00", "location": "TBC, ., ., Manchester, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:18:33", "event_modified_date": "2018-04-10 11:30:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/235" }, "event_795": { "event_id": 216, "name": "Effective Tenant Engagement", "description": "An excellent introduction, induction or refresher with optional accreditation.\r\n\r\nThe accredited version is an Award accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse content:\r\n\r\n\r\n\tExpore the range of engagement activities that are available and their functions\r\n\tDiscover how tenant, resident or customer involvement contributes to the management, performance and governance of housing organisations\r\n\tTake a tour of the cycle of involvement to see how engagement activities are linked\r\n\tKnow what makes tenant engagement effective and how to plan for success\r\n\tConsider how to support volunteers to be effectively involved \r\n\tGain an awareness of the expectations and standards for tenant involvement\r\n\tBe able to demonstrate the value of your tenant engagement activities\r\n\r\n\r\nAudience:\r\n\r\nThis course is an ideal induction or short training course for staff at any level or resident volunteers. For tenant engagement to be effective all staff need to understand the pinciples, business benefits and expectations for engagement and involvement, this course provides an introduction to the approach.\r\n\r\nVolunteers also benefit from understanding the context of their voluntary roles and how they link to other involvement mechanisms.\r\n\r\nTpas can also offer face to face in house training or briefings on tenant egnagement and involvement designed for your organisation.\r\n\r\nThe Elearning course is a handy approach for those with limited time, working shifts or studying in their own time. We can also set up courses for the exclusive use of your own organisation that also feature your own materials and approaches to tenant engagement. Contact us for more information.\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-05-15 13:00:00", "end_date_time": "2018-05-29 17:00:00", "location": "https:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-03-02 12:16:50", "event_modified_date": "2018-03-02 12:16:50", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/216" }, "event_796": { "event_id": 237, "name": "Working With Communities", "description": "A course designed to equip volunteers and staff to work effectively with local communities and other agencies. A practical course grounded in community development theory that will provide steps to building effective community projects and interventions.\r\n\r\nOther dates\r\n\r\n23 April 2018 - London\r\n\r\n26 September 2018 - Leeds\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore the overarching principles of community development\r\n\tExamine the links between community engagement, community developing and tenant involvement\r\n\tFind out about different approaches to community development how they can be implemented in practice\r\n\tPlan a community project\r\n\tBuild in fairness and overcome potential barriers\r\n\tAppreciate the importance of reflection and evaluation in your community work\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at staff and volunteers wanting a background in the theories and practices of community engagement and development with added practical ideas for implementation.\r\n", "start_date_time": "2018-05-09 10:00:00", "end_date_time": "2018-05-09 16:00:00", "location": "TBC, ., ., Peterborough, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:21:38", "event_modified_date": "2018-03-07 13:52:38", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/237" }, "event_797": { "event_id": 244, "name": "Digital Engagement", "description": "A course to help you explore the fast moving world of social media and learn to make the most of your phone, tablet or computer. This is not a course for computer nerds - just the opposite. It's for anyone who wants to discover new ways to communicate, consult or collaborate and improve the reach of their engagement.\r\n\r\nFurther details\r\n\r\nThis course is designed to give you the information and confidence you need to begin or extend your digital journey or try new approaches. You will explore making the most of your phone, tablet or computer plus websites, apps and social media to share information and getting information out to the people who need it and much, much more.\r\n\r\nWe're not saying digital engagement is a replacement for meeting up face to face but it can make your face to face contact much more effective. New approaches broaden your reach and enable you to research, network, share and generate ideas and collaborate anywhere, at anytime.\r\n\r\nCourse content\r\n\r\n\r\n\tLearn about digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tExplore how to work collaboratively online\r\n\tConsider how best to communicate with landlords and other organisations using smart phones, apps, tablets and laptops\r\n\tExamine good practice examples of how digital technology and social media is being used in the social housing sector to enhance tenant involvement\r\n\tLook at the Community Reporter role and the use of information technology in resident-led scrutiny\r\n\tExplore online fundraising opportunities\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for volunteers or staff tenants who want to understand how they can use the technology to engage with other tenants, residents, community members, landlords and other agencies. It is also design for staff who are involved in tenant engagement and who are tasked with using their employer's IT resources to open up new channels of communication with their customers.\r\n\r\nBy completing this course you will\r\n\r\nFeel more confidence to engage with the tenants and communities you work or volunteer with and to understand which methods are best for with projects.\r\n\r\nWhat people have said\r\n\r\n\r\nWidespread within what it encompasses, knowledgeably presented, good open discussion\r\n\r\nA good way to gain more understanding of technology available to you and how you can use it from an organisations point of view\r\n\r\nIt has made me aware of how much I can get from my ‘digital world’ and understand more how to use it\r\n\r\n", "start_date_time": "2018-04-27 10:00:00", "end_date_time": "2018-04-27 16:00:00", "location": "TBC, ., ., Manchester, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-07 08:12:54", "event_modified_date": "2018-04-11 08:49:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/244" }, "event_798": { "event_id": 227, "name": "Tenant Engagement - Planning & Delivering Task & Finish Approaches", "description": "How to make pop up and time limited approaches work for you\r\n\r\nOther Dates\r\n\r\n21 June 2018 - London\r\n\r\n8 August 2018 - Manchester\r\n\r\n18 September 2018 - South West\r\n\r\nFurther Details\r\n\r\nOrganisations are under pressure to deliver effective tenant engagement that reacts to changing agendas, facilitates effective listening, infuencing and scrutiny and takes less time to set up and deliver. On this course you will explore the options and have considered what you need to do to prepare, deliver and evaluate your approach.\r\n\r\nHow this course can help you\r\n\r\nTask and finish need not be a 'group' it can be an informal pop up, online engagement or a range of methods designed to collect information, give a detailed picture and influence, co-design or scrutininse. Find out more about new and tried and tested options and which might work for you.\r\n\r\n\r\n\tNo need to start from scratch, tips and checklists will ensure you get the planning of your projects right.\r\n\tNot sure who should be involved? Consider how you can hear representative views and combine a range of approaches to better your reach. \r\n\tThink about approaches from the perspective of tenants and communities; consider motivations for attending or responding and how to make your approach attractive.\r\n\tPlan your approaches to link to team, project and business targets. Learn to set clear objectives for your engagement then pick the right methods or cominations to achieve your aims.\r\n\tConsider case studies or approaches that have worked for other organisations and how they were set up.\r\n\r\n\r\nWho should attend?\r\n\r\nStaff or volunteers who want to plan and deliver pop up or task and finish engagement that works.\r\n\r\nBy completing this course you will:\r\n\r\n\r\n\tKnow what we mean by task and finish and pop up appraoches and ahve explored examples and when to use them\r\n\tBe able to get involved in or plan engagement that contributes to business success\r\n\tReflect on online and face to face engagement and how you cal link the two\r\n\tBe prompted to consider who's voices you are hearing and targeting those that are missing\r\n\tHave a go at planning a pop up task and finish approach\r\n\r\n", "start_date_time": "2018-04-25 10:00:00", "end_date_time": "2018-04-25 16:00:00", "location": "TBC, ., ., Midlands, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:00:35", "event_modified_date": "2018-04-10 11:18:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/227" }, "event_799": { "event_id": 215, "name": "Effective Tenant Engagement", "description": "An excellent introduction, induction or refresher with optional accreditation.\r\n\r\nThe accredited version is an Award accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse content:\r\n\r\n\r\n\tExpore the range of engagement activities that are available and their functions\r\n\tDiscover how tenant, resident or customer involvement contributes to the management, performance and governance of housing organisations\r\n\tTake a tour of the cycle of involvement to see how engagement activities are linked\r\n\tKnow what makes tenant engagement effective and how to plan for success\r\n\tConsider how to support volunteers to be effectively involved \r\n\tGain an awareness of the expectations and standards for tenant involvement\r\n\tBe able to demonstrate the value of your tenant engagement activities\r\n\r\n\r\nAudience:\r\n\r\nThis course is an ideal induction or short training course for staff at any level or resident volunteers. For tenant engagement to be effective all staff need to understand the pinciples, business benefits and expectations for engagement and involvement, this course provides an introduction to the approach.\r\n\r\nVolunteers also benefit from understanding the context of their voluntary roles and how they link to other involvement mechanisms.\r\n\r\nTpas can also offer face to face in house training or briefings on tenant egnagement and involvement designed for your organisation.\r\n\r\nThe Elearning course is a handy approach for those with limited time, working shifts or studying in their own time. We can also set up courses for the exclusive use of your own organisation that also feature your own materials and approaches to tenant engagement. Contact us for more information.\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-04-24 13:00:00", "end_date_time": "2018-05-08 17:00:00", "location": "https:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-03-02 12:14:59", "event_modified_date": "2018-03-02 12:14:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/215" }, "event_800": { "event_id": 236, "name": "Working With Communities", "description": "A course designed to equip volunteers and staff to work effectively with local communities and other agencies. A practical course grounded in community development theory that will provide steps to building effective community projects and interventions.\r\n\r\nOther dates\r\n\r\n9 May 2018 - Peterborough\r\n\r\n26 September 2018 - Leeds\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore the overarching principles of community development\r\n\tExamine the links between community engagement, community developing and tenant involvement\r\n\tFind out about different approaches to community development how they can be implemented in practice\r\n\tPlan a community project\r\n\tBuild in fairness and overcome potential barriers\r\n\tAppreciate the importance of reflection and evaluation in your community work\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at staff and volunteers wanting a background in the theories and practices of community engagement and development with added practical ideas for implementation.\r\n", "start_date_time": "2018-04-23 10:00:00", "end_date_time": "2018-04-23 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2018-03-02 14:20:20", "event_modified_date": "2018-03-07 13:51:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/236" }, "event_801": { "event_id": 221, "name": "Understanding Tenant Scrutiny", "description": "An excellent introduction or refresher course with accredition to help you understand what scrutiny is and how you can be involved.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tFind out why tenant led scrutiny is so important today\r\n\tLook at how scrutiny differs from and links to other tenant involvement\r\n\tConsider the key principles of effective scrutiny\r\n\tExplore the different ways that tenant led scrutiny can be set up, using case studies and discussion forums\r\n\tCompare scrutiny with monitoring and see how the two differ, yet still compliment each other\r\n\tExamine how to decide priorities for scrutiny and which methods you might use\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at tenants, residents and staff involved in tenant scrutiny. It is an ideal preparation for new scrutiny members and a chance to gain accreditation for learning for experienced members. Officer level staff may also find the course useful.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course to be a big eye opener, it described things clearly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-04-17 13:00:00", "end_date_time": "2018-05-01 17:00:00", "location": "https:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2018-03-02 12:42:24", "event_modified_date": "2018-03-02 12:42:25", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/221" }, "event_802": { "event_id": 211, "name": "South West members forum. Cheltenham.", "description": "Save the date!\r\n\r\n\r\nJoin us at our exclusive members only forum. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next South West event will be held in Cheltenham on 27th March 2018.\r\n\r\nThis event is kindly co-hosted by our member Chelteham Borough Homes.\r\n\r\n\r\nThe meeting will start at 11.00 and finish by 3pm.\r\n\r\nJoin us for a brew and a biscuit from 10.30am.\r\n\r\nMore details to follow very soon.\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n", "start_date_time": "2018-03-27 11:00:00", "end_date_time": "2018-03-27 15:00:00", "location": "Hesters Way Community Resource Centre, Cassin Drive, Cheltenham, Gloucestershire, GL51 7SU", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-12-13 14:35:29", "event_modified_date": "2017-12-18 15:17:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/211" }, "event_803": { "event_id": 201, "name": "Leadership in Tenant and Community Groups", "description": "Leadership is essential to the success of tenant and community groups, and yet is often overlooked. What does 'leadership' mean in the context of communities? How can we develop leadership skills that are appropriate to inclusive, grass roots organisations? If you are involved in your community, or are supporting community activitists, this course will help take your impact to another level.\r\n\r\nOther dates\r\n\r\n21 February 2018 - Taunton\r\n\r\nFurther details\r\n\r\nMany of the images we have of leadership come from the military, politics or business. However, people who are prepared to get involved and stand up for others in their community are also leaders, whether recognised as such or not. In this course we shall look at examples of successful community leaders, share ideas and experiences and explore a range of practical skills and methods that you can take back and use.\r\n\r\nCourse Content\r\n\r\nBy the end of the course, you will:\r\n\r\n\r\n\tUnderstand what's different about tenant and community leadership\r\n\tKnow the key aspects of a community leader's role and the skills and qualities involved\r\n\tUnderstand different styles of leadership and have insight into your own preferences\r\n\tKnow how to inspire people with a powerful vision and values\r\n\tKnow they key principles for engaging other people and keeping them motivated\r\n\tKnow how to use coaching skills to bring out the best in other members of your group\r\n\tHave a toolbox of ideas for building the confidence of your group\r\n\r\n\r\nAudience\r\n\r\nThis course is for anyone who is actively engaged in a tenants\/community group or body, or for staff responsible for supporting and developing them.\r\n\r\nBenefits of attending this course\r\n\r\nYou will know how to exercise leadership in ways that are proven to be effective in community groups. You will feel more confident about playing a leading role or in supporting leadership. You will have new ideas about how to strengthen the group(s) you belong to.\r\n", "start_date_time": "2018-03-21 10:00:00", "end_date_time": "2018-03-21 16:00:00", "location": "TBC, ., ., Birmingham, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 11:46:51", "event_modified_date": "2017-12-14 09:33:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/201" }, "event_804": { "event_id": 212, "name": "London & South Members Forum. London", "description": "Save the date!\r\n\r\n\r\nJoin us at our exclusive members only forum. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next London & South  event will be held in Southwalk, London on 20th March 2018.\r\n\r\nThis event is kindly co-hosted by our member Wandle.\r\n\r\n\r\nThe meeting will start at 11.00 and finish by 3pm.\r\n\r\nJoin us for a brew and a biscuit from 10.30am.\r\n\r\nMore details to follow very soon.\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n", "start_date_time": "2018-03-20 11:00:00", "end_date_time": "2018-03-20 15:00:00", "location": "The Garry Weston Library, Southwalk Cathedral, Southwalk Cathedral, London Bridge, London, London, SE1 9DA", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-12-13 14:47:24", "event_modified_date": "2017-12-18 15:19:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/212" }, "event_805": { "event_id": 202, "name": "Digital Engagement - How Social Media Can Help You", "description": "A course to help you explore the fast moving world of social media and learn to make the most of your phone, tablet or computer. This is not a course for computer nerds - just the opposite. It's for anyone who wants to discover new ways to communicate, consult or collaborate and improve the reach of their engagement.\r\n\r\nOther dates\r\n\r\n5 December 2017 - Exeter\r\n\r\nFurther details\r\n\r\nThis course is designed to give you the information and confidence you need to begin your digital journey or try new approaches. Explore making the most of your phone, setting up a Facebook page, sharing information and getting information out to the people who need it and much, much more.\r\n\r\nWe're not saying digital engagement is a replacement for meeting up face to face but it can make your face to face contact much more effective. New apporahces boraden your reach and enable you to research, network, share and generate ideas and collaborate anywhere, at anytime.\r\n\r\nCourse content\r\n\r\n\r\n\tLearn about digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tExplore how to work collaboratively online\r\n\tConsider how best to communicate with landlords and other organisations using smart phones, apps, tablets and laptops\r\n\tExamine good practice examples of how digital technology and social media is being used in the social housing sector to enhance tenant involvement\r\n\tLook at the Community Reporter role and the use of information technology in resident-led scrutiny\r\n\tExplore online fundraising opportunities\r\n\r\n\r\nAudience\r\n\r\nThis workshop is designed for tenants and residents who are new to the world of tablets and Twitter, androids and Instagram and want to understand how they can use the technology to engage with other tenants, members of the community, their landlord and other agencies. It is also designed for tenant participation workers and staff who are involved in tenant engagement and who are tasked with using their employer's IT resources to open up new channels of communication with their customers.\r\n\r\nBy completing this course you will\r\n\r\nFeel more confidence to engage with the tenants and communities you work or volunteer with and to understand which methods are best for with projects.\r\n\r\nWhat people have said\r\n\r\n\r\nWidespread within what it encompasses, knowledgeably presented, good open discussion\r\n\r\nA good way to gain more understanding of technology available to you and how you can use it from an organisations point of view\r\n\r\nIt has made me aware of how much I can get from my ‘digital world’ and understand more how to use it\r\n\r\n", "start_date_time": "2018-03-20 10:00:00", "end_date_time": "2018-03-20 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 11:50:37", "event_modified_date": "2017-12-14 09:33:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/202" }, "event_806": { "event_id": 193, "name": "Tenant Engagement - Fresh Approaches and Delivering on the Standards", "description": "Get your engagement into shape - fast - for 2018.\r\n\r\nTenant engagement is now a Government and Regulatory area of priority and top of the housing agenda. This course provides a crash course on the role of tenant engagement in housing today; how it makes great business sense and the difference volunteers and staff can make when they work together. It will equip you with all you need to know to get involved, plan, evaluate and refresh your approaches. Be ready for 2018.\r\n\r\nHow can this course help you?\r\n\r\n\r\n\tOrganisations are under pressure to demonstrate they are listening to tenants and communities and consulting about the things that matter. This course gives you the framework to make this work.\r\n\r\n\r\n\r\n\tStaff and volunteers are often recruited to new roles and expected to know all about engagement even if they have no experience. This course provides an induction or refresher for everyone. The why? What? Who? Where? When? And how?\r\n\r\n\r\n\r\n\tApproaches are sometimes set up without really working out what they are there for. This course will help you get the planning right and build in measures of success.\r\n\r\n\r\n\r\n\tFew people really understand the scope of tenant engagement the wide range of effective approaches and techniques put there, the course will give you ideas about fresh approaches.\r\n\r\n\r\n\r\n\tHousing providers are expected to self assess on whether they are achieving the standards for tenant engagement. The course will give you questions to ask to self assess and plan improvements.\r\n\r\n\r\nWho should attend?\r\n\r\nAn introduction or refresher for all staff or volunteers. This course is useful as an induction to staff in any of a housing providers services, it is essential for all tenant \/ community engagement staff. It is ideal for tenant volunteers to provide the background to why their landlord has recruited them as a volunteer and what they can achieve through their voluntary time.   \r\n\r\nBy completing this course you will\r\n\r\n\r\n\t\r\n\tknow the full scope of tenant engagement from gathering information from tenants to strategic roles;\r\n\t\r\n\t\r\n\tbe able to get involved in or plan engagement that links to business success;\r\n\t\r\n\tbe aware of the Tpas National Standards and Regulatory expectations for engagement and use them to develop approaches that deliver;\r\n\thave explored a range of new and already successful approaches including face to face, online and task and finish examples;\r\n\tplan to develop your role and the role of volunteers and staff;\r\n\tKnow how to plan and evaluate your tenant engagement and review its success.\r\n\r\n", "start_date_time": "2018-03-19 10:00:00", "end_date_time": "2018-03-19 16:00:00", "location": "TBC, ., ., Taunton, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 10:18:32", "event_modified_date": "2018-03-07 14:35:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/193" }, "event_807": { "event_id": 195, "name": "Better Groups, Better Chairing", "description": "For committee members or chairs – practical tips to ensure your group \/ meetings work.\r\n\r\nOther Dates\r\n\r\n26 February 2018 - Manchester\r\n\r\nWhatever the group it will probably have to meet ( even online!),  so getting the most from each member and ensuring any meetings are properly managed to achieve good decisions and actions is vital. The course looks at members' roles and responsibilities, the written and unwritten rules of working as a group, what makes a good chair and the importance of planning. It is full of practical tips and advice.\r\n\r\nHow can this course help you?\r\n\r\n\r\n\tWhen we join a new group there are always the ‘unwritten rules’ that we only discover when we break them. This course can help you understand behaviours and make sense of what is going on in your group.\r\n\tNo – one is born knowing how to run a meeting, the role of the chair, how an agenda works or what minutes should look like. Look no further this course will give you all you need to confidently take part.\r\n\tThere is nothing more off putting to volunteers and staff than meetings for meetings sake, hours in a room with nothing to show as a result. Bad meetings with poor chairing give tenant engagement a bad name. This course is designed to put a stop to those bad or unnecessary meetings.\r\n\tThere is not just one type of meeting or one type of group– we may meet to plan, generate ideas, decide, support etc  -this course will help you develop a style to suit your group.\r\n\tChairing is a challenging role but is helped if you have a few chairing tools up your sleeve and if all of the group understand your role and how they can help. Learn about what works.\r\n\r\n\r\nWho should attend?\r\n\r\nThis is great for staff and volunteers who want to improve the way their group works or expand their chairing skills. An excellent refresher or a good introduction.\r\n\r\nBy completing this course you will\r\n\r\n\r\n\tGain clarity on your groups purpose and how you can achieve your aims;\r\n\tExplore group roles and responsibilities;\r\n\tDevelop essential skills to help you be an effective group member;\r\n\tDiscover hints and tips for chairing a meetings;\r\n\tDiscover what can go wrong and how to avoid it happening;\r\n\tPlan to move your group forward.\r\n\r\n\r\nWhat people say \r\n\r\n'I found all aspects of the course beneficial; there was an abundance of invaluable information'\r\n\r\n'It has provided me with lots of insight into my specific role as chair of the resident service inspectors'\r\n", "start_date_time": "2018-03-15 10:00:00", "end_date_time": "2018-03-15 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 10:26:38", "event_modified_date": "2018-03-07 14:35:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/195" }, "event_808": { "event_id": 214, "name": "Eastern members forum. Luton", "description": "Join us at our exclusive members only forum. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next Eastern event will be held in Luton on Tuesday 13th March 2018.\r\n\r\nThis event is kindly co-hosted by our member Luton BC.\r\n\r\n\r\nThe meeting will start at 11.00 and finish by 3pm.\r\n\r\nJoin us for a brew and a biscuit from 10.30am.\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n", "start_date_time": "2018-03-13 10:30:00", "end_date_time": "2018-03-13 15:00:00", "location": "Tokko Limited, 7 Gordon Street, Luton, Bedfordshire, LU1 2QP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-01-30 09:31:04", "event_modified_date": "2018-02-20 10:52:34", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/214" }, "event_809": { "event_id": 189, "name": "Scrutiny - Staying Effective in a Changing World", "description": "Hot on the heels of the latest Tpas research 'The Changing World of Scrutiny' comes this new course for tenants and staff involved in any form of scrutiny.  Are you getting the best from your scrutiny approach? Could you benefit from a little inspiration and innovation?  This is the course for you.\r\n\r\nOther dates\r\n\r\n24 January 2018 - Birmingham\r\n\r\n2 February 2018 - Manchester\r\n\r\nFurther details\r\n\r\nTenant scrutiny has developed over the last 10 years into a whole range of approaches with varied levels of sustainability and success.  Maintaining an approach that continues to deliver outcomes and keeps up with a dynamic housing world is a challenge.  Tpas have done the hard work for you here by carrying out the research and developing course that will get you asking the right questions to stay effective.  Through an interactive mix of reflection, discussion, diagnostic exercises and case studies you will be certain to take back ideas to improve your approach.\r\n\r\nCourse content\r\n\r\n\r\n\tReflect on your approach to scrutiny and develop ideas for improved effectivess\r\n\tBe inspired by case studies from Tpas research 'The Changing World of Scrutiny'\r\n\tGain tips on up to the minute techniques to gain insight and information for your scrutiny whatever your approach\r\n\tPerfect your approaches to desktop review, reality checking, research and interpreting insight and performance information\r\n\tExplore how technology can help you share information, research and manage your scrutiny\r\n\tFocus on designing scrutiny recommendations that lead to clear measures of success\r\n\tNetwork and share issues and solutions with others\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who are involved in any type of approach to scrutiny whether long standing or newly developed.  A course for those who want to refresh their approach and ensure they are up to speed with current thinking.\r\n\r\nTrainer\r\n\r\nSamantha Goodwin has set up, supported and mentored scrutiny groups across the South East, East Anglia and the Midlands.  She has also worked with Tpas to deliver our introduction to scrutiny course 'Getting to Grips with Scrutiny', 'Reviewing Your Scrutiny' and 'Planning for Successful Scrutiny' and run these courses on our national programme and as tailored in house courses.\r\n\r\nBenefits of attending the course\r\n\r\nYou will take back ideas and techniques to others.  You will be more assertive and able to challenge effectively.\r\n", "start_date_time": "2018-03-12 10:00:00", "end_date_time": "2018-03-12 16:00:00", "location": "TBC, ., ., Exeter, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 10:05:31", "event_modified_date": "2018-01-31 10:38:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/189" }, "event_810": { "event_id": 198, "name": "Challenging & Questioning Effectively", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\nOther dates\r\n\r\n6 March 2018 - Taunton\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members. This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence.\r\n\r\nCourse Content\r\n\r\n\r\n\tConsider the changing operating environment and what that means for engagement\r\n\tTry out techniques for making points clearly  and  use language that helps you get your point across\r\n\tExplore methods of getting your voice heard outside of meetings\r\n\tPractice asking the right questions using role play\r\n\tFeel more confident to  interpret and question performance information and use it to hold landlords to account\r\n\tPlan how to apply these skills in practice\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills. It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be more confident and efective when communicating with staff, residents and each other. You will be more assertive and able to challenge effectively.\r\n\r\nWhat People Say\r\n\r\n\r\n'Well delivered in an interesting way'\r\n\r\n'It taught me not to give up in what I believe in'\r\n\r\n'Finding out about different types of questions, listening skills and the assertiveness audit was really useful'\r\n\r\n", "start_date_time": "2018-03-12 10:00:00", "end_date_time": "2018-03-12 16:00:00", "location": "TBC, ., ., Norwich, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 10:44:31", "event_modified_date": "2017-12-14 09:33:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/198" }, "event_811": { "event_id": 140, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\nOther dates\r\n\r\n12 March 2018 - Norwich\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members. This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence.\r\n\r\nCourse Content\r\n\r\n\r\n\tConsider the changing operating environment and what that means for engagement\r\n\tTry out techniques for making points clearly  and  use language that helps you get your point across\r\n\tExplore methods of getting your voice heard outside of meetings\r\n\tPractice asking the right questions using role play\r\n\tFeel more confident to  interpret and question performance information and use it to hold landlords to account\r\n\tPlan how to apply these skills in practice\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills. It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be more confident and efective when communicating with staff, residents and each other. You will be more assertive and able to challenge effectively.\r\n\r\nWhat People Say\r\n\r\n\r\n'Well delivered in an interesting way'\r\n\r\n'It taught me not to give up in what I believe in'\r\n\r\n'Finding out about different types of questions, listening skills and the assertiveness audit was really useful'\r\n\r\n", "start_date_time": "2018-03-06 10:00:00", "end_date_time": "2018-03-06 16:00:00", "location": "TBC, City Centre, Taunton, Devon, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-12-21 11:07:08", "event_modified_date": "2017-12-14 09:33:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/140" }, "event_812": { "event_id": 210, "name": "Midlands Members Forum. Nottingham", "description": "Save the date!\r\n\r\n\r\n\r\n\r\nJoin us at our exclusive members only forum. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\n\r\n\r\nOur next Midlands event will be held in Nottingham on 28th February 2018.\r\n\r\nThis event is kindly co-hosted by our member Nottingham City Homes\r\n\r\n\r\n\r\n\r\nThe meeting will start at 11.00 and finish by 3pm.\r\n\r\nJoin us for a brew and a biscuit from 10.30am.\r\n\r\nMore details to follow very soon.\r\n\r\n\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n", "start_date_time": "2018-02-28 11:00:00", "end_date_time": "2018-02-28 15:00:00", "location": "Welbeck Hall, Welbeck Rd, West Bridgford, Nottingham, Nottinghamshire, NG2 7QW", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-12-05 14:04:55", "event_modified_date": "2018-02-19 13:43:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/210" }, "event_813": { "event_id": 207, "name": "Housing Policy & Legislation - Today's Hot Topics", "description": "A new course, keeping you up to date and giving you a chance to explore topical issues in housing today.\r\n\r\nThe last few years have seen constant change in the direction of housing policy and who knows what this year will bring? This course gives you news about what's new and current trends with some context of what went before to bring it to life.\r\n\r\nOther dates\r\n\r\n28 November 2017 - Taunton\r\n\r\n10 January 2018 - Manchester\r\n\r\nFurther details\r\n\r\nSetting the scene with a flying visit through a timeline of significant changes in housing policy, this course then takes on 4 themes giving you an overview and time to debate the issues with your follow participants.\r\n\r\n\r\n\tHousing supply - what's being build, where and what tenure\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits - an overview of the key changes that impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in truing to solve it and the changes to legislation\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tA fly through the key events that have shaped the current housing policy\r\n\tExploring the issues for housing supply nationally and locally - there's not just one housing market out there\r\n\tExamining the changes to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definitions of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of changes to housing supply, tenancy types, benefit changes and homelessness make an already complex housing world even more difficult to navigate.\r\n\r\nWhat people have said\r\n\r\n\r\nExcellent up to date information, plenty of discussion and answers to questions\r\n\r\nThis has been a very informative course with a lively level of group participation on all subjects in a very professional and humane way\r\n\r\n", "start_date_time": "2018-02-28 10:00:00", "end_date_time": "2018-02-28 16:00:00", "location": "TBC, ., ., Taunton, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-11-28 12:56:27", "event_modified_date": "2017-12-14 09:33:22", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/207" }, "event_814": { "event_id": 187, "name": "Getting Involved Online - Social Media", "description": "Social Media is now essential and an incredibly useful tool for tenants, communities and organisations. On this course you will learn new ways to engage, consult and keep in touch using different online sites.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nOther Dates:\r\n\r\n22 November 2016\r\n\r\nCourse Content:\r\n\r\n\r\n\tExplore social media platforms and tools and how you can use them\r\n\tIdentify your target audience\r\n\tDevelop a plan to engage people online\r\n\tLearn tips on getting your message across, keeping it safe and friendly\r\n\tBuild and learn how to manage your social media presence\r\n\tLaunch your new social media presence to the world\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and staff that want to learn how to tweet, post, blog and much more.\r\n\r\nWhat People Say:\r\n\r\n\r\nIt gave me confidence to consider using social media which before I have felt uneasy about\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-02-27 13:00:00", "end_date_time": "2018-03-13 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-10-13 14:52:30", "event_modified_date": "2017-12-14 09:33:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/187" }, "event_815": { "event_id": 194, "name": "Better Groups, Better Chairing", "description": "For committee members or chairs – practical tips to ensure your group \/ meetings work.\r\n\r\nOther Dates\r\n\r\n15 March 2018 - London\r\n\r\nWhatever the group it will probably have to meet ( even online!),  so getting the most from each member and ensuring any meetings are properly managed to achieve good decisions and actions is vital. The course looks at members' roles and responsibilities, the written and unwritten rules of working as a group, what makes a good chair and the importance of planning. It is full of practical tips and advice.\r\n\r\n \r\n\r\nHow can this course help you?\r\n\r\n \r\n\r\n\r\n\tWhen we join a new group there are always the ‘unwritten rules’ that we only discover when we break them. This course can help you understand behaviours and make sense of what is going on in your group.\r\n\tNo – one is born knowing how to run a meeting, the role of the chair, how an agenda works or what minutes should look like. Look no further this course will give you all you need to confidently take part.\r\n\tThere is nothing more off putting to volunteers and staff than meetings for meetings sake, hours in a room with nothing to show as a result. Bad meetings with poor chairing give tenant engagement a bad name. This course is designed to put a stop to those bad or unnecessary meetings.\r\n\tThere is not just one type of meeting or one type of group– we may meet to plan, generate ideas, decide, support etc  -this course will help you develop a style to suit your group.\r\n\tChairing is a challenging role but is helped if you have a few chairing tools up your sleeve and if all of the group understand your role and how they can help. Learn about what works.\r\n\r\n\r\n \r\n\r\n \r\n\r\n Who should attend?\r\n\r\nThis is great for staff and volunteers who want to improve the way their group works or expand their chairing skills. An excellent refresher or a good introduction.\r\n\r\n \r\n\r\nBy completing this course you will\r\n\r\n\r\n\tGain clarity on your groups purpose and how you can achieve your aims;\r\n\tExplore group roles and responsibilities;\r\n\tDevelop essential skills to help you be an effective group member;\r\n\tDiscover hints and tips for chairing a meetings;\r\n\tDiscover what can go wrong and how to avoid it happening;\r\n\tPlan to move your group forward.\r\n\r\n\r\nWhat people say \r\n\r\n'I found all aspects of the course beneficial; there was an abundance of invaluable information'\r\n\r\n'It has provided me with lots of insight into my specific role as chair of the resident service inspectors'\r\n", "start_date_time": "2018-02-26 10:00:00", "end_date_time": "2018-02-26 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 10:24:36", "event_modified_date": "2017-12-14 09:33:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/194" }, "event_816": { "event_id": 209, "name": "The Changing World of Scrutiny Event", "description": "\r\n\r\n\r\nJoin us at this unique learning and networking event, arranged in consultation with North East organisations to highlight innovation and share what works and develop your scrutiny for the future.\r\n\r\n\r\nThe event will give you the opportunity to:\r\n\r\n\r\n\thear what others around the country are doing to future proof their scrutiny and ensure value for money;\r\n\texplore how digital innovation and the use of customer insight can improve your approach;\r\n\tconsider what will work for you in attracting and support people to be involved in scrutiny and related tenant engagement activities;\r\n\tdevelop flexibility through digital, face to face, arms length and task and finish scrutiny;\r\n\tadopt methods that demonstrate the value of your scrutiny;\r\n\tdevelop a plan for change to implement after the event;\r\n\tfurther develop your network and links.\r\n\r\n\r\n\r\nDraft Programme (may be subject to change)\r\n\r\nFrom 10 arrivals and refreshments \r\n\r\n10.30 Introduction - Where is scrutiny now? How can we develop a modern future proof approach?\r\n\r\n11.00 The Changing World of Scrutiny case studies – find what are others doing, why and how they are doing it.\r\n\r\n11:30am  Break\r\n\r\nCase studies and in person presentations: Incorporating links to insight, digital, face to face, arms length and task and finish approaches.\r\n\r\n12.30 Lunch and networking\r\n\r\n1.15  Interactive Scrutiny Lounge type session.Questions to be generated from the participants plus \r\n\r\n What’s in it for the volunteers? recruitment and retention - all forms of scrutiny.\r\n\r\nWhat’s in it for organisations?  Evaluating impact and value for money.\r\n\r\n2.40 Summing up and creating our scrutiny improvement plan and evaluation\r\n\r\n3.00 Session ends\r\n\r\n\r\n \r\n", "start_date_time": "2018-02-22 10:30:00", "end_date_time": "2018-02-22 15:00:00", "location": "TBC, ., ., Durham, City Centre, ., .", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-12-05 14:02:07", "event_modified_date": "2018-03-09 11:21:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/209" }, "event_817": { "event_id": 213, "name": "North West members event - Liverpool", "description": "Join us at our exclusive members only forum. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\nOur next North West event will be held in Liverpool on 21st February 2018.\r\n\r\nThis event is kindly co-hosted by our member Plus Dane.\r\n\r\n\r\nAgenda for the day\r\n\r\n10:30         Arrival - registration and refreshments\r\n\r\n11.00         Welcome from Tpas: Louise Thompson Tpas 1\r\n\r\n11.15         Presentation from our hosts Plus Dane\r\n\r\n12.00         Housing: the National Picture – Gill Mclaren Tpas\r\n\r\n12.30         Lunch\r\n\r\n13:15         Hot Trends in Engagement 2018 - Roundtable and Networking session focussing on \r\n\r\n\r\n\tGamification\r\n\tNudge Theory\r\n\tPop up Engagement\r\n\tVirtual Learning\r\n\tDigital Reporters\r\n\tJourney Mapping\r\n\tMeasuring Impact\r\n\r\n\r\n15.00 Finish\r\n\r\n\r\nThe meeting will start at 11.00 and finish by 3pm.\r\n\r\nJoin us for a brew and a biscuit from 10.30am.\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n", "start_date_time": "2018-02-21 11:00:00", "end_date_time": "2018-02-21 15:00:00", "location": "The Brain Charity, Norton Street, Liverpool, Merseyside, L3 8LR", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2018-01-23 15:48:27", "event_modified_date": "2018-02-07 15:03:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/213" }, "event_818": { "event_id": 182, "name": "Effective Tenant Engagement", "description": "An excellent introduction, induction or refresher with optional accreditation.\r\n\r\nThe accredited version is an Award accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse content:\r\n\r\n\r\n\tExpore the range of engagement activities that are available and their functions\r\n\tDiscover how tenant, resident or customer involvement contributes to the management, performance and governance of housing organisations\r\n\tTake a tour of the cycle of involvement to see how engagement activities are linked\r\n\tKnow what makes tenant engagement effective and how to plan for success\r\n\tConsider how to support volunteers to be effectively involved \r\n\tGain an awareness of the expectations and standards for tenant involvement\r\n\tBe able to demonstrate the value of your tenant engagement activities\r\n\r\n\r\nAudience:\r\n\r\nThis course is an ideal induction or short training course for staff at any level or resident volunteers. For tenant engagement to be effective all staff need to understand the pinciples, business benefits and expectations for engagement and involvement, this course provides an introduction to the approach.\r\n\r\nVolunteers also benefit from understanding the context of their voluntary roles and how they link to other involvement mechanisms.\r\n\r\nTpas can also offer face to face in house training or briefings on tenant egnagement and involvement designed for your organisation.\r\n\r\nThe Elearning course is a handy approach for those with limited time, working shifts or studying in their own time. We can also set up courses for the exclusive use of your own organisation that also feature your own materials and approaches to tenant engagement. Contact us for more information.\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-02-20 13:00:00", "end_date_time": "2018-03-06 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-10-13 14:38:33", "event_modified_date": "2017-12-14 09:33:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/182" }, "event_819": { "event_id": 184, "name": "Understanding Tenant Scrutiny", "description": "An excellent introduction or refresher course with accredition to help you understand what scrutiny is and how you can be involved.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tFind out why tenant led scrutiny is so important today\r\n\tLook at how scrutiny differs from and links to other tenant involvement\r\n\tConsider the key principles of effective scrutiny\r\n\tExplore the different ways that tenant led scrutiny can be set up, using case studies and discussion forums\r\n\tCompare scrutiny with monitoring and see how the two differ, yet still compliment each other\r\n\tExamine how to decide priorities for scrutiny and which methods you might use\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at tenants, residents and staff involved in tenant scrutiny. It is an ideal preparation for new scrutiny members and a chance to gain accreditation for learning for experienced members. Officer level staff may also find the course useful.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course to be a big eye opener, it described things clearly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-02-20 13:00:00", "end_date_time": "2018-03-06 13:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-10-13 14:44:55", "event_modified_date": "2017-12-14 09:33:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/184" }, "event_820": { "event_id": 186, "name": "Understanding Housing Management Performance Information", "description": "This E learning course is designed for tenants and residents involved in setting performance standards and indicators, monitoring, scrutinising and inspecting, as well as those who just want to learn a little more about how this information is collected and used. Officer level staff may also find the course useful.\r\n\r\nThis course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tGet to know the key performance and financial terms used and what they mean in practice\r\n\tSee which performance information is gathered and compiled and how information from residents helps\r\n\tGain insight into who uses performance information and what it is used for\r\n\tLook at methods of presenting performance information and when they should be used\r\n\tExamine how benchmarking can help to improve performance\r\n\tBe able to interpret, comment on and generate questions about performance information\r\n\tUnderstand how using performance information links to scrutiny\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and officer level staff who want to understand how performance information is used in the housing service and how this links to tenant involvement and scrutiny.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course informative and easy to follow\r\n\r\nLearnt to read data properly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-02-20 13:00:00", "end_date_time": "2018-03-06 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-10-13 14:50:20", "event_modified_date": "2018-01-24 09:53:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/186" }, "event_821": { "event_id": 208, "name": "North East Members Forum. Morpeth", "description": "Save the date!\r\n\r\n\r\n\r\n\r\nJoin us at our exclusive members only forum. \r\n\r\nThese events are held around the country and are a great way for our members to meet up and share best practice, new ideas and make new connections across the region.\r\n\r\n\r\n\r\n\r\nOur next North East event will be held in Morpeth on 13th February 2018.\r\n\r\nThis event is kindly co-hosted by our member Homes for Northumberland.\r\n\r\n\r\n\r\n\r\nThe meeting will start at 11.00 and finish by 3pm.\r\n\r\nJoin us for a brew and a biscuit from 10.30am.\r\n\r\nMore details to follow very soon.\r\n\r\n\r\nIf you need further information, please email lisa.holt@tpas.org.uk\r\n", "start_date_time": "2018-02-13 11:00:00", "end_date_time": "2018-02-13 15:00:00", "location": "Morpeth Rugby Club, Mitford Road, Morpeth, Northumberland, NE611RJ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-12-05 12:50:58", "event_modified_date": "2017-12-18 15:18:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/208" }, "event_822": { "event_id": 191, "name": "Tenant Engagement - Fresh Approaches and Delivering on the Standards", "description": "Get your engagement into shape - fast - for 2018.\r\n\r\nTenant engagement is now a Government and Regulatory area of priority and top of the housing agenda. This course provides a crash course on the role of tenant engagement in housing today; how it makes great business sense and the difference volunteers and staff can make when they work together. It will equip you with all you need to know to get involved, plan, evaluate and refresh your approaches. Be ready for 2018.\r\n\r\nHow can this course help you?\r\n\r\n\r\n\tOrganisations are under pressure to demonstrate they are listening to tenants and communities and consulting about the things that matter. This course gives you the framework to make this work.\r\n\r\n\r\n\r\n\tStaff and volunteers are often recruited to new roles and expected to know all about engagement even if they have no experience. This course provides an induction or refresher for everyone. The why? What? Who? Where? When? And how?\r\n\r\n\r\n\r\n\tApproaches are sometimes set up without really working out what they are there for. This course will help you get the planning right and build in measures of success.\r\n\r\n\r\n\r\n\tFew people really understand the scope of tenant engagement the wide range of effective approaches and techniques put there, the course will give you ideas about fresh approaches.\r\n\r\n\r\n\r\n\tHousing providers are expected to self assess on whether they are achieving the standards for tenant engagement. The course will give you questions to ask to self assess and plan improvements.\r\n\r\n\r\nWho should attend?\r\n\r\nAn introduction or refresher for all staff or volunteers. This course is useful as an induction to staff in any of a housing providers services, it is essential for all tenant \/ community engagement staff. It is ideal for tenant volunteers to provide the background to why their landlord has recruited them as a volunteer and what they can achieve through their voluntary time.   \r\n\r\nBy completing this course you will\r\n\r\n\r\n\t\r\n\tknow the full scope of tenant engagement from gathering information from tenants to strategic roles;\r\n\t\r\n\t\r\n\tbe able to get involved in or plan engagement that links to business success;\r\n\t\r\n\tbe aware of the Tpas National Standards and Regulatory expectations for engagement and use them to develop approaches that deliver;\r\n\thave explored a range of new and already successful approaches including face to face, online and task and finish examples;\r\n\tplan to develop your role and the role of volunteers and staff;\r\n\tKnow how to plan and evaluate your tenant engagement and review its success.\r\n\r\n", "start_date_time": "2018-02-08 09:00:00", "end_date_time": "2018-02-08 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 10:13:56", "event_modified_date": "2017-12-14 09:33:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/191" }, "event_823": { "event_id": 204, "name": "Techniques to Gain Insight and Information", "description": "A new practical course to improve your repertoire of engagement techniques and boost your confidence in using them. This course looks at a range of methods and takes a step by step look at planning and facilitating to gain useful useable insight and information.\r\n\r\nOther Dates\r\n\r\n25 January 2018 - Nottingham\r\n\r\n30 January 2018 - Newcastle\r\n\r\nFurther Details\r\n\r\nThis course provides tips and try outs to ensure you gain useful, usable data from tenant and community consultation. It explores a range of techniques for gathering information that can then produce insight for service improvement and community initiatives.\r\n\r\nCourse Content\r\n\r\n\r\n\tIntroduces a toolbox of techniques for different situations\r\n\tIncludes focus groups, events, surveys and online contact\r\n\tProvides step by step guides to each technique and try it out\r\n\tExplore using a range of techniques to build an overall picture\r\n\tIncludes case studies of tenant involvement in information gathering and community reporting\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff from all services and departments across the organisation from senior managers to front line officers who may be asked to lead or help facilitate engagement activities.\r\n\r\nBy Completing This Course You Will\r\n\r\nHave the knowledge and confidence to plan and use a range of engagement tools that produce useable information leading to useful insight. Ensure you have the right information to use with tenants to co-design and achieve excellent services and value for money.\r\n", "start_date_time": "2018-02-07 10:00:00", "end_date_time": "2018-02-07 16:00:00", "location": "TBC, ., ., Taunton, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 11:56:53", "event_modified_date": "2017-12-14 09:33:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/204" }, "event_824": { "event_id": 190, "name": "Scrutiny - Staying Effective in a Changing World", "description": "Hot on the heels of the latest Tpas research 'The Changing World of Scrutiny' comes this new course for tenants and staff involved in any form of scrutiny.  Are you getting the best from your scrutiny approach? Could you benefit from a little inspiration and innovation?  This is the course for you.\r\n\r\nOther dates\r\n\r\n24 January 2018 - Birmingham\r\n\r\n30 January 2018 - Exeter\r\n\r\nFurther details\r\n\r\nTenant scrutiny has developed over the last 10 years into a whole range of approaches with varied levels of sustainability and success.  Maintaining an approach that continues to deliver outcomes and keeps up with a dynamic housing world is a challenge.  Tpas have done the hard work for you here by carrying out the research and developing course that will get you asking the right questions to stay effective.  Through an interactive mix of reflection, discussion, diagnostic exercises and case studies you will be certain to take back ideas to improve your approach.\r\n\r\nCourse content\r\n\r\n\r\n\tReflect on your approach to scrutiny and develop ideas for improved effectivess\r\n\tBe inspired by case studies from Tpas research 'The Changing World of Scrutiny'\r\n\tGain tips on up to the minute techniques to gain insight and information for your scrutiny whatever your approach\r\n\tPerfect your approaches to desktop review, reality checking, research and interpreting insight and performance information\r\n\tExplore how technology can help you share information, research and manage your scrutiny\r\n\tFocus on designing scrutiny recommendations that lead to clear measures of success\r\n\tNetwork and share issues and solutions with others\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who are involved in any type of approach to scrutiny whether long standing or newly developed.  A course for those who want to refresh their approach and ensure they are up to speed with current thinking.\r\n\r\nTrainer\r\n\r\nSamantha Goodwin has set up, supported and mentored scrutiny groups across the South East, East Anglia and the Midlands.  She has also worked with Tpas to deliver our introduction to scrutiny course 'Getting to Grips with Scrutiny', 'Reviewing Your Scrutiny' and 'Planning for Successful Scrutiny' and run these courses on our national programme and as tailored in house courses.\r\n\r\nBenefits of attending the course\r\n\r\nYou will take back ideas and techniques to others.  You will be more assertive and able to challenge effectively.\r\n", "start_date_time": "2018-02-02 10:00:00", "end_date_time": "2018-02-02 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 10:08:02", "event_modified_date": "2017-12-14 09:33:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/190" }, "event_825": { "event_id": 178, "name": "Working with Communities", "description": "A course designed to equip volunteers and staff to work effectively with local communities and other agencies. A practical course grounded in community development theory that will provide steps to building effective community projects and interventions.\r\n\r\nOther dates\r\n\r\n12 December 2017 - Manchester\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore the overarching principles of community development\r\n\tExamine the links between community engagement, community developing and tenant involvement\r\n\tFind out about different approaches to community development how they can be implemented in practice\r\n\tPlan a community project\r\n\tBuild in fairness and overcome potential barriers\r\n\tAppreciate the importance of reflection and evaluation in your community work\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at staff and volunteers wanting a background in the theories and practices of community engagement and development with added practical ideas for implementation.\r\n", "start_date_time": "2018-01-31 09:00:00", "end_date_time": "2018-01-31 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-21 10:41:54", "event_modified_date": "2017-12-14 09:33:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/178" }, "event_826": { "event_id": 167, "name": "Getting Involved Online - Social Media", "description": "Social Media is now essential and an incredibly useful tool for tenants, communities and organisations. On this course you will learn new ways to engage, consult and keep in touch using different online sites.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nOther Dates:\r\n\r\n22 November 2016\r\n\r\nCourse Content:\r\n\r\n\r\n\tExplore social media platforms and tools and how you can use them\r\n\tIdentify your target audience\r\n\tDevelop a plan to engage people online\r\n\tLearn tips on getting your message across, keeping it safe and friendly\r\n\tBuild and learn how to manage your social media presence\r\n\tLaunch your new social media presence to the world\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and staff that want to learn how to tweet, post, blog and much more.\r\n\r\nWhat People Say:\r\n\r\n\r\nIt gave me confidence to consider using social media which before I have felt uneasy about\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-01-30 13:00:00", "end_date_time": "2018-02-13 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-06-08 10:44:17", "event_modified_date": "2017-12-14 09:33:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/167" }, "event_827": { "event_id": 183, "name": "Understanding Tenant Scrutiny", "description": "An excellent introduction or refresher course with accredition to help you understand what scrutiny is and how you can be involved.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tFind out why tenant led scrutiny is so important today\r\n\tLook at how scrutiny differs from and links to other tenant involvement\r\n\tConsider the key principles of effective scrutiny\r\n\tExplore the different ways that tenant led scrutiny can be set up, using case studies and discussion forums\r\n\tCompare scrutiny with monitoring and see how the two differ, yet still compliment each other\r\n\tExamine how to decide priorities for scrutiny and which methods you might use\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at tenants, residents and staff involved in tenant scrutiny. It is an ideal preparation for new scrutiny members and a chance to gain accreditation for learning for experienced members. Officer level staff may also find the course useful.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course to be a big eye opener, it described things clearly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-01-30 13:00:00", "end_date_time": "2018-02-13 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-10-13 14:43:37", "event_modified_date": "2017-12-14 09:33:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/183" }, "event_828": { "event_id": 185, "name": "Understanding Housing Management Performance Information", "description": "This E learning course is designed for tenants and residents involved in setting performance standards and indicators, monitoring, scrutinising and inspecting, as well as those who just want to learn a little more about how this information is collected and used. Officer level staff may also find the course useful.\r\n\r\nThis course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tGet to know the key performance and financial terms used and what they mean in practice\r\n\tSee which performance information is gathered and compiled and how information from residents helps\r\n\tGain insight into who uses performance information and what it is used for\r\n\tLook at methods of presenting performance information and when they should be used\r\n\tExamine how benchmarking can help to improve performance\r\n\tBe able to interpret, comment on and generate questions about performance information\r\n\tUnderstand how using performance information links to scrutiny\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and officer level staff who want to understand how performance information is used in the housing service and how this links to tenant involvement and scrutiny.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course informative and easy to follow\r\n\r\nLearnt to read data properly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-01-30 13:00:00", "end_date_time": "2018-02-13 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-10-13 14:49:01", "event_modified_date": "2017-12-14 09:33:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/185" }, "event_829": { "event_id": 205, "name": "Fundraising - Find the Funders for Your Projects", "description": "Fundraising is seen by many as some form of complicated art that must be left to the experts. This course lets you into the secrets and introduces you to what’s out there, what you need to think about before you apply and how to present your project in the best way.\r\n\r\nThis  course is an Award accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nHow can this course help you?\r\n\r\nGroups often wish they had more funding but don’t  know where to start on looking for potential funders for their projects, this course will point you in the right direction.\r\n\r\nFunding has its own vocabulary and some of the terms are confusing, let us guide you through those confusing funding terms.\r\n\r\nPoor proposals and badly thought out projects can lead to funding rejections and demoralised groups, this course will help you maximise the chances of a successful bid\r\n\r\nFunders want to see clearly what you want the funding for and what difference it will make, explore how to set out clear objectives and measures to show your projects success.\r\n\r\nWho should do this course? \r\n\r\nAny staff or volunteers that may be looking for funding for project or advising groups on funding and funders.\r\n\r\nBy completing this course you will\r\n\r\n\r\n\tbe able to outline your project and what the funding is required for\r\n\texplain what will change as a result of receiving the funding and evidence the difference the funding made.\r\n\tknow about different types of funding and what they might be used for\r\n\thave explored a whole range of funders and found ones that might suit your project\r\n\thave looked at funding application processes and gained an understand what funders are looking for\r\n\r\n\r\nWhat people say\r\n\r\nQuotes will be available when we have run the first E learning course.\r\n", "start_date_time": "2018-01-30 13:00:00", "end_date_time": "2018-02-13 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-10-25 11:32:01", "event_modified_date": "2017-12-14 10:45:28", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/205" }, "event_830": { "event_id": 203, "name": "Techniques to Gain Information and Insight", "description": "A practical course to improve your repertoire of engagement techniques and boost your confidence in using them. This course looks at a range of methods and takes a step by step look at planning and facilitating to gain useful useable insight and information.\r\n\r\nOther Dates\r\n\r\n25 January 2018 - Nottingham\r\n\r\n7 February 2018 - Taunton\r\n\r\nFurther Details\r\n\r\nThis course provides tips and try outs to ensure you gain useful, usable data from tenant and community consultation. It explores a range of techniques for gathering information that can then produce insight for service improvement and community initiatives.\r\n\r\nCourse Content\r\n\r\n\r\n\tIntroduces a toolbox of techniques for different situations\r\n\tIncludes focus groups, events, surveys and online contact\r\n\tProvides step by step guides to each technique and try it out\r\n\tExplore using a range of techniques to build an overall picture\r\n\tIncludes case studies of tenant involvement in information gathering and community reporting\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff from all services and departments across the organisation from senior managers to front line officers who may be asked to lead or help facilitate engagement activities.\r\n\r\nBy Completing This Course You Will\r\n\r\nHave the knowledge and confidence to plan and use a range of engagement tools that produce useable information leading to useful insight. Ensure you have the right information to use with tenants to co-design and achieve excellent services and value for money.\r\n", "start_date_time": "2018-01-30 10:00:00", "end_date_time": "2018-01-30 16:00:00", "location": "TBC, ., ., Newcastle, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 11:55:18", "event_modified_date": "2017-12-14 09:33:21", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/203" }, "event_831": { "event_id": 176, "name": "Techniques to Gain Insight & Information", "description": "A new practical course to improve your repertoire of engagement techniques and boost your confidence in using them. This course looks at a range of methods and takes a step by step look at planning and facilitating to gain useful useable insight and information.\r\n\r\nOther Dates\r\n\r\n30 January 2018 - Newcastle\r\n\r\n7 February 2018 - Taunton\r\n\r\nFurther Details\r\n\r\nThis course provides tips and try outs to ensure you gain useful, usable data from tenant and community consultation. It explores a range of techniques for gathering information that can then produce insight for service improvement and community initiatives.\r\n\r\nCourse Content\r\n\r\n\r\n\tIntroduces a toolbox of techniques for different situations\r\n\tIncludes focus groups, events, surveys and online contact\r\n\tProvides step by step guides to each technique and try it out\r\n\tExplore using a range of techniques to build an overall picture\r\n\tIncludes case studies of tenant involvement in information gathering and community reporting\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff from all services and departments across the organisation from senior managers to front line officers who may be asked to lead or help facilitate engagement activities.\r\n\r\nBy Completing This Course You Will\r\n\r\nHave the knowledge and confidence to plan and use a range of engagement tools that produce useable information leading to useful insight. Ensure you have the right information to use with tenants to co-design and achieve excellent services and value for money.\r\n", "start_date_time": "2018-01-25 10:00:00", "end_date_time": "2018-01-25 16:00:00", "location": "TBC, ., ., Nottingham, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-21 09:51:04", "event_modified_date": "2017-12-14 09:33:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/176" }, "event_832": { "event_id": 188, "name": "Scrutiny - Staying Effective in a Changing World", "description": "Hot on the heels of the latest Tpas research 'The Changing World of Scrutiny' comes this new course for tenants and staff involved in any form of scrutiny.  Are you getting the best from your scrutiny approach? Could you benefit from a little inspiration and innovation?  This is the course for you.\r\n\r\nOther dates\r\n\r\n30 January 2018 - Exeter\r\n\r\n2 February 2018 - Manchester\r\n\r\nFurther details\r\n\r\nTenant scrutiny has developed over the last 10 years into a whole range of approaches with varied levels of sustainability and success.  Maintaining an approach that continues to deliver outcomes and keeps up with a dynamic housing world is a challenge.  Tpas have done the hard work for you here by carrying out the research and developing course that will get you asking the right questions to stay effective.  Through an interactive mix of reflection, discussion, diagnostic exercises and case studies you will be certain to take back ideas to improve your approach.\r\n\r\nCourse content\r\n\r\n\r\n\tReflect on your approach to scrutiny and develop ideas for improved effectivess\r\n\tBe inspired by case studies from Tpas research 'The Changing World of Scrutiny'\r\n\tGain tips on up to the minute techniques to gain insight and information for your scrutiny whatever your approach\r\n\tPerfect your approaches to desktop review, reality checking, research and interpreting insight and performance information\r\n\tExplore how technology can help you share information, research and manage your scrutiny\r\n\tFocus on designing scrutiny recommendations that lead to clear measures of success\r\n\tNetwork and share issues and solutions with others\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who are involved in any type of approach to scrutiny whether long standing or newly developed.  A course for those who want to refresh their approach and ensure they are up to speed with current thinking.\r\n\r\nTrainer\r\n\r\nSamantha Goodwin has set up, supported and mentored scrutiny groups across the South East, East Anglia and the Midlands.  She has also worked with Tpas to deliver our introduction to scrutiny course 'Getting to Grips with Scrutiny', 'Reviewing Your Scrutiny' and 'Planning for Successful Scrutiny' and run these courses on our national programme and as tailored in house courses.\r\n\r\nBenefits of attending the course\r\n\r\nYou will take back ideas and techniques to others.  You will be more assertive and able to challenge effectively.\r\n", "start_date_time": "2018-01-24 10:00:00", "end_date_time": "2018-01-24 16:00:00", "location": "TBC, ., ., Birmingham, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 10:03:02", "event_modified_date": "2017-12-14 09:33:17", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/188" }, "event_833": { "event_id": 168, "name": "Impact Reporting - Showing the Value of Your Engagement Projects", "description": "This practical course takes you through the process of planning your tenant and community engagement projects to ensure they achieve measureable objectives.\r\n\r\nThe course explores basic evidence gathering and evaluation methods as well as discussing the use of more complex tools such as wellbeing valuation, social return on investment and social auditing.\r\n\r\nFurther details\r\n\r\nThe Tpas National Engagement Survey 2017 and research by Tenants Leading Change found that demonstrating the impact of tenant involvement and community projects was a weak point for many organisations. This essential course equips you with the tools you need to successfully plan and report on the impact of your work to managers, governors, volunteers and other stakeholders.\r\n\r\nCourse content\r\n\r\n\r\n\tDeveloping clear objectives for projects, groups and approaches that link to your business plan priorities\r\n\tBeing clear what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and how it can be measured\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\nAudience\r\n\r\nHousing staff and volunteers who plan and deliver tenant engagement activities and community projects and want to be able to plan, evaluate and report in the impact of those projects in a way that suits their organisation.\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like for any of your projects. Be able to track your progress, evaluate and report on the value created through your work.\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n", "start_date_time": "2018-01-23 10:00:00", "end_date_time": "2018-01-23 16:00:00", "location": "TBC, City Centre, ., Leeds, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-08 11:07:50", "event_modified_date": "2017-12-14 09:33:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/168" }, "event_834": { "event_id": 196, "name": "Tenants Associations - It's Time to Get Organised", "description": "Local knowledge and insight in your communities. Deliver and support groups that achieve and thrive.\r\n\r\nHearing the local voice of tenants and communities is a key topic right now but in some areas support for tenants and residents groups from housing providers has been thin on the ground. Whether you are already a group member, wanting to start up a new association or a staff member providing support this course will provide all you need to build strong foundations as well as tips and approaches to help you generate groups that thrive and achieve their goals.\r\n\r\nWhat will this course do for you and the group?\r\n\r\n\r\n\tBeing heard by services and agencies requires a coherent case to be made; you will explore how to support your case with evidence and feel better equipped to challenge and campaign;\r\n\tGroups worry about rules, meetings and who does what and this can often get in the way of moving forward. This course will give you the confidence to do what you need to without getting bogged down;\r\n\tLong standing associations can get stuck in old ways of working and lose focus - this course will reinvigorate your action planning and get you fired up to achieve outcomes;\r\n\tBeing representative is always a big issue, you will learn how to research and to communicate with the community you serve,  and understand that they don’t all need to be at your meetings.  \r\n\r\n\r\nWho should attend?\r\n\r\nThe course is designed for people wanting to set up or reinvigorate a tenants \/ residents group. Also for staff whose role involves supporting and developing tenants or groups.\r\n\r\nBy completing this course you will\r\n\r\n\r\n\tFeel confident to tackle issues important to your members\r\n\tEnsure that your group is heard by the people you want to hear you\r\n\tDevelop a clear vision and plan\r\n\tCreate ways of working that make you more representative\r\n\tKnow your way round a constitution and how to review it\r\n\tBe clear of the roles of officers and committees and the essential tasks\r\n\r\n\r\nWhat people say\r\n\r\nThis is a new course, we will share what people have said about the course after the first one.\r\n", "start_date_time": "2018-01-17 10:00:00", "end_date_time": "2018-01-17 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 10:33:45", "event_modified_date": "2017-12-14 09:33:19", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/196" }, "event_835": { "event_id": 181, "name": "Effective Tenant Engagement", "description": "An excellent introduction, induction or refresher with optional accreditation.\r\n\r\nThe accredited version is an Award accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse content:\r\n\r\n\r\n\tExpore the range of engagement activities that are available and their functions\r\n\tDiscover how tenant, resident or customer involvement contributes to the management, performance and governance of housing organisations\r\n\tTake a tour of the cycle of involvement to see how engagement activities are linked\r\n\tKnow what makes tenant engagement effective and how to plan for success\r\n\tConsider how to support volunteers to be effectively involved \r\n\tGain an awareness of the expectations and standards for tenant involvement\r\n\tBe able to demonstrate the value of your tenant engagement activities\r\n\r\n\r\nAudience:\r\n\r\nThis course is an ideal induction or short training course for staff at any level or resident volunteers. For tenant engagement to be effective all staff need to understand the pinciples, business benefits and expectations for engagement and involvement, this course provides an introduction to the approach.\r\n\r\nVolunteers also benefit from understanding the context of their voluntary roles and how they link to other involvement mechanisms.\r\n\r\nTpas can also offer face to face in house training or briefings on tenant egnagement and involvement designed for your organisation.\r\n\r\nThe Elearning course is a handy approach for those with limited time, working shifts or studying in their own time. We can also set up courses for the exclusive use of your own organisation that also feature your own materials and approaches to tenant engagement. Contact us for more information.\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2018-01-16 13:00:00", "end_date_time": "2018-01-30 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-10-13 14:36:59", "event_modified_date": "2017-12-14 09:33:16", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/181" }, "event_836": { "event_id": 158, "name": "Housing Policy & Legislation - Today's Hot Topics", "description": "A new course, keeping you up to date and giving you a chance to explore topical issues in housing today.\r\n\r\nThe last few years have seen constant change in the direction of housing policy and who knows what this year will bring? This course gives you news about what's new and current trends with some context of what went before to bring it to life.\r\n\r\nOther dates\r\n\r\n28 November 2017 - Taunton\r\n\r\n10 January 2018 - Manchester\r\n\r\nFurther details\r\n\r\nSetting the scene with a flying visit through a timeline of significant changes in housing policy, this course then takes on 4 themes giving you an overview and time to debate the issues with your follow participants.\r\n\r\n\r\n\tHousing supply - what's being build, where and what tenure\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits - an overview of the key changes that impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in truing to solve it and the changes to legislation\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tA fly through the key events that have shaped the current housing policy\r\n\tExploring the issues for housing supply nationally and locally - there's not just one housing market out there\r\n\tExamining the changes to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definitions of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of changes to housing supply, tenancy types, benefit changes and homelessness make an already complex housing world even more difficult to navigate.\r\n\r\nWhat people have said\r\n\r\n\r\nExcellent up to date information, plenty of discussion and answers to questions\r\n\r\nThis has been a very informative course with a lively level of group participation on all subjects in a very professional and humane way\r\n\r\n", "start_date_time": "2018-01-11 10:00:00", "end_date_time": "2018-01-11 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-07 10:04:59", "event_modified_date": "2017-12-14 09:33:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/158" }, "event_837": { "event_id": 199, "name": "Housing Policy Legislation - Today's Hot Topics", "description": "A new course, keeping you up to date and giving you a chance to explore topical issues in housing today.\r\n\r\nThe last few years have seen constant change in the direction of housing policy and who knows what this year will bring? This course gives you news about what's new and current trends with some context of what went before to bring it to life.\r\n\r\nOther dates\r\n\r\n28 November 2017 - Taunton\r\n\r\n11 January 2018 - London\r\n\r\nFurther details\r\n\r\nSetting the scene with a flying visit through a timeline of significant changes in housing policy, this course then takes on 4 themes giving you an overview and time to debate the issues with your follow participants.\r\n\r\n\r\n\tHousing supply - what's being build, where and what tenure\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits - an overview of the key changes that impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in truing to solve it and the changes to legislation\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tA fly through the key events that have shaped the current housing policy\r\n\tExploring the issues for housing supply nationally and locally - there's not just one housing market out there\r\n\tExamining the changes to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definitions of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of changes to housing supply, tenancy types, benefit changes and homelessness make an already complex housing world even more difficult to navigate.\r\n\r\nWhat people have said\r\n\r\n\r\nExcellent up to date information, plenty of discussion and answers to questions\r\n\r\nThis has been a very informative course with a lively level of group participation on all subjects in a very professional and humane way\r\n\r\n", "start_date_time": "2018-01-10 10:00:00", "end_date_time": "2018-01-10 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-10-18 11:08:40", "event_modified_date": "2017-12-14 09:33:20", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/199" }, "event_838": { "event_id": 177, "name": "Working with Communities", "description": "A course designed to equip volunteers and staff to work effectively with local communities and other agencies. A practical course grounded in community development theory that will provide steps to building effective community projects and interventions.\r\n\r\nOther Dates\r\n\r\n31 January 2018 - London\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore the overarching principles of community development\r\n\tExamine the links between community engagement, community developing and tenant involvement\r\n\tFind out about different approaches to community development how they can be implemented in practice\r\n\tPlan a community project\r\n\tBuild in fairness and overcome potential barriers\r\n\tAppreciate the importance of reflection and evaluation in your community work\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at staff and volunteers wanting a background in the theories and practices of community engagement and development with added practical ideas for implementation.\r\n", "start_date_time": "2017-12-12 10:00:00", "end_date_time": "2017-12-12 16:00:00", "location": "TBC, ., ., Manchester, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-21 10:22:22", "event_modified_date": "2017-12-14 09:33:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/177" }, "event_839": { "event_id": 154, "name": "Digital Engagement - How Social Media Can Help You", "description": "A course to help you explore the fast moving world of social media and learn to make the most of your phone, tablet or computer. This is not a course for computer nerds - just the opposite. It's for anyone who wants to discover new ways to communicate, consult or collaborate and improve the reach of their engagement.\r\n\r\nOther Dates\r\n\r\n20 March 2018 - London\r\n\r\nFurther details\r\n\r\nThis course is designed to give you the information and confidence you need to begin your digital journey or try new approaches. Explore making the most of your phone, setting up a Facebook page, sharing information and getting information out to the people who need it and much, much more.\r\n\r\nWe're not saying digital engagement is a replacement for meeting up face to face but it can make your face to face contact much more effective. New apporahces boraden your reach and enable you to research, network, share and generate ideas and collaborate anywhere, at anytime.\r\n\r\nCourse content\r\n\r\n\r\n\tLearn about digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tExplore how to work collaboratively online\r\n\tConsider how best to communicate with landlords and other organisations using smart phones, apps, tablets and laptops\r\n\tExamine good practice examples of how digital technology and social media is being used in the social housing sector to enhance tenant involvement\r\n\tLook at the Community Reporter role and the use of information technology in resident-led scrutiny\r\n\tExplore online fundraising opportunities\r\n\r\n\r\nAudience\r\n\r\nThis workshop is designed for tenants and residents who are new to the world of tablets and Twitter, androids and Instagram and want to understand how they can use the technology to engage with other tenants, members of the community, their landlord and other agencies. It is also designed for tenant participation workers and staff who are involved in tenant engagement and who are tasked with using their employer's IT resources to open up new channels of communication with their customers.\r\n\r\nBy completing this course you will\r\n\r\nFeel more confidence to engage with the tenants and communities you work or volunteer with and to understand which methods are best for with projects.\r\n\r\nWhat people have said\r\n\r\n\r\nWidespread within what it encompasses, kowledgeably presented, good open discussion\r\n\r\nA good way to gain more understanding of technology available to you and how can use it from an organisations point of view\r\n\r\nIt has made me aware of how much I can get from my 'digital world' and understand more how to use it\r\n\r\n", "start_date_time": "2017-12-05 10:00:00", "end_date_time": "2017-12-05 16:00:00", "location": "TBC, ., ., Exeter, Devon, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-07 09:40:40", "event_modified_date": "2017-12-14 09:33:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/154" }, "event_840": { "event_id": 157, "name": "Housing Policy & Legislation - Today's Hot Topics", "description": "A new course, keeping you up to date and giving you a chance to explore topical issues in housing today.\r\n\r\nThe last few years have seen constant change in the direction of housing policy and who knows what this year will bring? This course gives you news about what's new and current trends with some context of what went before to bring it to life.\r\n\r\nOther dates\r\n\r\n10 January 2018 - Manchester\r\n\r\n11 January 2018 - London\r\n\r\nFurther details\r\n\r\nSetting the scene with a flying visit through a timeline of significant changes in housing policy, this course then takes on 4 themes giving you an overview and time to debate the issues with your follow participants.\r\n\r\n\r\n\tHousing supply - what's being build, where and what tenure\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits - an overview of the key changes that impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in truing to solve it and the changes to legislation\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tA fly through the key events that have shaped the current housing policy\r\n\tExploring the issues for housing supply nationally and locally - there's not just one housing market out there\r\n\tExamining the changes to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definitions of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of changes to housing supply, tenancy types, benefit changes and homelessness make an already complex housing world even more difficult to navigate.\r\n", "start_date_time": "2017-11-28 10:00:00", "end_date_time": "2017-11-28 16:00:00", "location": "TBC, ., ., Taunton, Somerset, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-07 10:03:10", "event_modified_date": "2017-12-14 09:33:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/157" }, "event_841": { "event_id": 166, "name": "Getting Involved Online - Social Media", "description": "Social Media is now essential and an incredibly useful tool for tenants, communities and organisations. On this course you will learn new ways to engage, consult and keep in touch using different online sites.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tExplore social media platforms and tools and how you can use them\r\n\tIdentify your target audience\r\n\tDevelop a plan to engage people online\r\n\tLearn tips on getting your message across, keeping it safe and friendly\r\n\tBuild and learn how to manage your social media presence\r\n\tLaunch your new social media presence to the world\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and staff that want to learn how to tweet, post, blog and much more.\r\n\r\nWhat People Say:\r\n\r\n\r\nIt gave me confidence to consider using social media which before I have felt uneasy about\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2017-11-14 13:00:00", "end_date_time": "2017-11-28 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-06-08 10:42:50", "event_modified_date": "2017-12-14 09:33:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/166" }, "event_842": { "event_id": 175, "name": "Effective Tenant Engagement", "description": "An excellent introduction, induction or refresher with optional accreditation.\r\n\r\nThe accredited version is an Award accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse content:\r\n\r\n\r\n\tExpore the range of engagement activities that are available and their functions\r\n\tDiscover how tenant, resident or customer involvement contributes to the management, performance and governance of housing organisations\r\n\tTake a tour of the cycle of involvement to see how engagement activities are linked\r\n\tKnow what makes tenant engagement effective and how to plan for success\r\n\tConsider how to support volunteers to be effectively involved \r\n\tGain an awareness of the expectations and standards for tenant involvement\r\n\tBe able to demonstrate the value of your tenant engagement activities\r\n\r\n\r\nAudience:\r\n\r\nThis course is an ideal induction or short training course for staff at any level or resident volunteers. For tenant engagement to be effective all staff need to understand the pinciples, business benefits and expectations for engagement and involvement, this course provides an introduction to the approach.\r\n\r\nVolunteers also benefit from understanding the context of their voluntary roles and how they link to other involvement mechanisms.\r\n\r\nTpas can also offer face to face in house training or briefings on tenant egnagement and involvement designed for your organisation.\r\n\r\nThe Elearning course is a handy approach for those with limited time, working shifts or studying in their own time. We can also set up courses for the exclusive use of your own organisation that also feature your own materials and approaches to tenant engagement. Contact us for more information.\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2017-11-14 13:00:00", "end_date_time": "2017-11-28 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-06-21 09:43:19", "event_modified_date": "2017-12-14 09:33:14", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/175" }, "event_843": { "event_id": 159, "name": "Housing Policy & Legislation - Today's Hot Topics", "description": "A new course, keeping you up to date and giving you a chance to explore topical issues in housing today.\r\n\r\nThe last few years have seen constant change in the direction of housing policy and who knows what this year will bring? This course gives you news about what's new and current trends with some context of what went before to bring it to life.\r\n\r\nOther dates\r\n\r\n17 October 2017 - London\r\n\r\n31 October 2017 - Manchester\r\n\r\n28 November 2017 - Taunton\r\n\r\nFurther details\r\n\r\nSetting the scene with a flying visit through a timeline of significant changes in housing policy, this course then takes on 4 themes giving you an overview and time to debate the issues with your follow participants.\r\n\r\n\r\n\tHousing supply - what's being build, where and what tenure\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits - an overview of the key changes that impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in truing to solve it and the changes to legislation\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tA fly through the key events that have shaped the current housing policy\r\n\tExploring the issues for housing supply nationally and locally - there's not just one housing market out there\r\n\tExamining the changes to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definitions of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of changes to housing supply, tenancy types, benefit changes and homelessness make an already complex housing world even more difficult to navigate.\r\n\r\nWhat people have said\r\n\r\n\r\nExcellent up to date information, plenty of discussion and answers to questions\r\n\r\nThis has been a very informative course with a lively level of group participation on all subjects in a very professional and humane way\r\n\r\n", "start_date_time": "2017-11-09 10:00:00", "end_date_time": "2017-11-09 16:00:00", "location": "TBC, ., ., Peterborough, Cambridgeshire, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-07 10:07:30", "event_modified_date": "2017-12-14 09:33:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/159" }, "event_844": { "event_id": 173, "name": "Understanding Tenant Scrutiny", "description": "An excellent introduction or refresher course with accredition to help you understand what scrutiny is and how you can be involved.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tFind out why tenant led scrutiny is so important today\r\n\tLook at how scrutiny differs from and links to other tenant involvement\r\n\tConsider the key principles of effective scrutiny\r\n\tExplore the different ways that tenant led scrutiny can be set up, using case studies and discussion forums\r\n\tCompare scrutiny with monitoring and see how the two differ, yet still compliment each other\r\n\tExamine how to decide priorities for scrutiny and which methods you might use\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at tenants, residents and staff involved in tenant scrutiny. It is an ideal preparation for new scrutiny members and a chance to gain accreditation for learning for experienced members. Officer level staff may also find the course useful.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course to be a big eye opener, it described things clearly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2017-10-31 13:00:00", "end_date_time": "2017-10-31 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-06-20 11:28:08", "event_modified_date": "2017-12-14 09:33:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/173" }, "event_845": { "event_id": 174, "name": "Understanding Housing Management Performance Information", "description": "This E learning course is designed for tenants and residents involved in setting performance standards and indicators, monitoring, scrutinising and inspecting, as well as those who just want to learn a little more about how this information is collected and used. Officer level staff may also find the course useful.\r\n\r\nThis course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tGet to know the key performance and financial terms used and what they mean in practice\r\n\tSee which performance information is gathered and compiled and how information from residents helps\r\n\tGain insight into who uses performance information and what it is used for\r\n\tLook at methods of presenting performance information and when they should be used\r\n\tExamine how benchmarking can help to improve performance\r\n\tBe able to interpret, comment on and generate questions about performance information\r\n\tUnderstand how using performance information links to scrutiny\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and officer level staff who want to understand how performance information is used in the housing service and how this links to tenant involvement and scrutiny.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course informative and easy to follow\r\n\r\nLearnt to read data properly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2017-10-31 13:00:00", "end_date_time": "2017-10-31 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-06-20 11:30:38", "event_modified_date": "2017-12-14 09:33:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/174" }, "event_846": { "event_id": 155, "name": "Digital Engagement - How Social Media Can Help You", "description": "A course to help you explore the fast moving world of social media and learn to make the most of your phone, tablet or computer. This is not a course for computer nerds - just the opposite. It's for anyone who wants to discover new ways to communicate, consult or collaborate and improve the reach of their engagement.\r\n\r\nOther dates\r\n\r\n14 September 2017 - Manchester\r\n\r\n5 December 2017 - Exeter\r\n\r\nFurther details\r\n\r\nThis course is designed to give you the information and confidence you need to begin your digital journey or try new approaches. Explore making the most of your phone, setting up a Facebook page, sharing information and getting information out to the people who need it and much, much more.\r\n\r\nWe're not saying digital engagement is a replacement for meeting up face to face but it can make your face to face contact much more effective. New apporahces boraden your reach and enable you to research, network, share and generate ideas and collaborate anywhere, at anytime.\r\n\r\nCourse content\r\n\r\n\r\n\tLearn about digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tExplore how to work collaboratively online\r\n\tConsider how best to communicate with landlords and other organisations using smart phones, apps, tablets and laptops\r\n\tExamine good practice examples of how digital technology and social media is being used in the social housing sector to enhance tenant involvement\r\n\tLook at the Community Reporter role and the use of information technology in resident-led scrutiny\r\n\tExplore online fundraising opportunities\r\n\r\n\r\nAudience\r\n\r\nThis workshop is designed for tenants and residents who are new to the world of tablets and Twitter, androids and Instagram and want to understand how they can use the technology to engage with other tenants, members of the community, their landlord and other agencies. It is also designed for tenant participation workers and staff who are involved in tenant engagement and who are tasked with using their employer's IT resources to open up new channels of communication with their customers.\r\n\r\nBy completing this course you will\r\n\r\nFeel more confidence to engage with the tenants and communities you work or volunteer with and to understand which methods are best for with projects.\r\n\r\nWhat people have said\r\n\r\n\r\nWidespread within what it encompasses, knowledgeably presented, good open discussion\r\n\r\nA good way to gain more understanding of technology available to you and how you can use it from an organisations point of view\r\n\r\nIt has made me aware of how much I can get from my ‘digital world’ and understand more how to use it\r\n\r\n", "start_date_time": "2017-10-31 10:00:00", "end_date_time": "2017-10-31 16:00:00", "location": "TBC, ., ., Leeds, West Yorkshire, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-07 09:46:25", "event_modified_date": "2017-12-14 09:33:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/155" }, "event_847": { "event_id": 160, "name": "Housing Policy & Legislation - Today's Hot Topics", "description": "A new course, keeping you up to date and giving you a chance to explore topical issues in housing today.\r\n\r\nThe last few years have seen constant change in the direction of housing policy and who knows what this year will bring? This course gives you news about what's new and current trends with some context of what went before to bring it to life.\r\n\r\nOther dates\r\n\r\n17 October 2017 - London\r\n\r\n9 November 2017 - Peterborough\r\n\r\n28 November 2017 - Taunton\r\n\r\nFurther details\r\n\r\nSetting the scene with a flying visit through a timeline of significant changes in housing policy, this course then takes on 4 themes giving you an overview and time to debate the issues with your follow participants.\r\n\r\n\r\n\tHousing supply - what's being build, where and what tenure\r\n\tTenancies - what's changed and what are the implications\r\n\tBenefits - an overview of the key changes that impact on housing and the ability to pay for it\r\n\tHomelessness - the causes, the issues in truing to solve it and the changes to legislation\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tA fly through the key events that have shaped the current housing policy\r\n\tExploring the issues for housing supply nationally and locally - there's not just one housing market out there\r\n\tExamining the changes to tenancy and what introductory, fixed term, affordable rent and others really mean\r\n\tConsidering the complex link between rents, earnings, benefits and 'affordability'\r\n\tUnderstanding the statutory definitions of homelessness compared to the public view of homelessness and the complexities of the issue\r\n\tConsidering what the key housing issues are in our own communities\r\n\r\n\r\nAudience\r\n\r\nThis course is designed for tenants and residents who want to understand the context of the voluntary work they do with their housing provider and in their own communities. It is also for staff new to the world of social housing and wanting a grounding in the current issues and approaches.\r\n\r\nBy completing this course you will\r\n\r\nHave more of a rounded view of where social housing fits in to the wider housing supply debate. Consider how the complexities of changes to housing supply, tenancy types, benefit changes and homelessness make an already complex housing world even more difficult to navigate.\r\n", "start_date_time": "2017-10-31 10:00:00", "end_date_time": "2017-10-31 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-07 10:10:16", "event_modified_date": "2017-12-14 09:33:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/160" }, "event_848": { "event_id": 180, "name": "Scrutiny - Staying Effective in a Changing World", "description": "Hot on the heels of the latest Tpas research 'The Changing World of Scrutiny' comes this new course for tenants and staff involved in any form of scrutiny.  Are you getting the best from your scrutiny approach? Could you benefit from a little inspiration and innovation?  This is the course for you.\r\n\r\nOther dates\r\n\r\n28 September 2017 - Nottingham\r\n\r\nFurther details\r\n\r\nTenant scrutiny has developed over the last 10 years into a whole range of approaches with varied levels of sustainability and success.  Maintaining an approach that continues to deliver outcomes and keeps up with a dynamic housing world is a challenge.  Tpas have done the hard work for you here by carrying out the research and developing course that will get you asking the right questions to stay effective.  Through an interactive mix of reflection, discussion, diagnostic exercises and case studies you will be certain to take back ideas to improve your approach.\r\n\r\nCourse content\r\n\r\n\r\n\tReflect on your approach to scrutiny and develop ideas for improved effectivess\r\n\tBe inspired by case studies from Tpas research 'The Changing World of Scrutiny'\r\n\tGain tips on up to the minute techniques to gain insight and information for your scrutiny whatever your approach\r\n\tPerfect your approaches to desktop review, reality checking, research and interpreting insight and performance information\r\n\tExplore how technology can help you share information, research and manage your scrutiny\r\n\tFocus on designing scrutiny recommendations that lead to clear measures of success\r\n\tNetwork and share issues and solutions with others\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who are involved in any type of approach to scrutiny whether long standing or newly developed.  A course for those who want to refresh their approach and ensure they are up to speed with current thinking.\r\n\r\nTrainer\r\n\r\nSamantha Goodwin has set up, supported and mentored scrutiny groups across the South East, East Anglia and the Midlands.  She has also worked with Tpas to deliver our introduction to scrutiny course 'Getting to Grips with Scrutiny', 'Reviewing Your Scrutiny' and 'Planning for Successful Scrutiny' and run these courses on our national programme and as tailored in house courses.\r\n\r\nBenefits of attending the course\r\n\r\nYou will take back ideas and techniques to others.  You will be more assertive and able to challenge effectively.\r\n", "start_date_time": "2017-10-27 10:00:00", "end_date_time": "2017-10-27 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-07-11 10:09:11", "event_modified_date": "2017-12-14 09:33:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/180" }, "event_849": { "event_id": 171, "name": "South West Members Forum, Plymouth.", "description": "Join us at our South West Members forum.  \r\n\r\nMonday 16th October 2017\r\n\r\nPlymouth\r\n\r\n\r\nShare learn and network...\r\n\r\nThese free member’s exclusive events are open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area.\r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.\r\n\r\nThere is also an opportunity to hear about what is going on nationally and we always build in time for you to meet and have a chat with one another to create future connections. \r\n\r\nThe meetings are FREE and open to tenants and staff and you can attend as many as you like.\r\n\r\n\r\nThank you to our member Plymouth Community Homes for supporting this event.\r\n\r\nFurther information on speakers and sessions will be available very soon.\r\n\r\n\r\nTo book your place email lisa.holt@tpas.org.uk\r\n\r\n\r\nThis event is available for Tpas members only.\r\n", "start_date_time": "2017-10-16 10:30:00", "end_date_time": "2017-10-16 15:00:00", "location": "Plumer House, C\/O Plymouth Community Homes, Plumer House, Tailyour Road, Crownhill, Plymouth, Devon, PL6 5DH", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-06-13 09:17:03", "event_modified_date": "2017-12-14 09:33:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/171" }, "event_850": { "event_id": 152, "name": "Midlands Members Forum, Leicester", "description": "Join us at our Midlands Members forum.  \r\n\r\nWednesday 11th October 2017\r\n\r\nLeicester\r\n\r\n\r\nShare learn and network...\r\n\r\nThese free member’s exclusive events are open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area.\r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.\r\n\r\nThere is also an opportunity to hear about what is going on nationally and we always build in time for you to meet and have a chat with one another to create future connections. \r\n\r\nThe meetings are FREE and open to tenants and staff and you can attend as many as you like.\r\n\r\n\r\nThank you to our member Riverside for supporting this event.\r\n\r\nFurther information on speakers and sessions will be available very soon.\r\n\r\n\r\nTo book your place email lisa.holt@tpas.org.uk\r\n\r\n\r\nThis event is available for Tpas members only.\r\n", "start_date_time": "2017-10-11 11:00:00", "end_date_time": "2017-10-11 15:00:00", "location": "Phoenix , 4 Midland Street, Leicester, Leicestershire, LE1 1TG ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-05-24 14:38:03", "event_modified_date": "2017-12-14 09:33:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/152" }, "event_851": { "event_id": 169, "name": "Effective Meetings", "description": "Useful forums, games and interactive content this course will help you to hold productive meetings that are well chaired, achieve their aims and produce positive results.\r\n\r\nThis course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tExplore the different reasons for holding meetings\r\n\tLook at how to manage helpful and unhelpful behaviour in meetings\r\n\tIdentify best practice around managing an agenda and recording discussions and actions\r\n\tAnalyse your own skills and behaviour to see how you can get more from meetings\r\n\tLearn about effective decision making\r\n\tDiscover the key skills and roles required to make meetings effective, efficient and fun\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and staff at all levels who want to understand how to make meetings work more effectively in their own organisation or group, whether they are staring out, catching up or just want time to reflect on their own approach and pick up some best practice.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course informative and easy to follow\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2017-10-03 13:00:00", "end_date_time": "2017-10-17 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-06-08 14:17:08", "event_modified_date": "2017-12-14 09:33:12", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/169" }, "event_852": { "event_id": 151, "name": "Eastern Members Forum, Southend on Sea.", "description": "Join us at our Eastern Members forum.  \r\n\r\nMonday 2nd October 2017\r\n\r\nSouthend on Sea\r\n\r\n\r\nShare learn and network...\r\n\r\nThese free member’s exclusive events are open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area.\r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.\r\n\r\nThere is also an opportunity to hear about what is going on nationally and we always build in time for you to meet and have a chat with one another to create future connections. \r\n\r\nThe meetings are FREE and open to tenants and staff and you can attend as many as you like.\r\n\r\n\r\nThank you to our member Estuary for supporting this event.\r\n\r\nFurther information on speakers and sessions will be available very soon.\r\n\r\n\r\nTo book your place email lisa.holt@tpas.org.uk\r\n\r\n\r\nThis event is available for Tpas members only.\r\n", "start_date_time": "2017-10-02 11:00:00", "end_date_time": "2017-10-02 15:00:00", "location": "Centre Place Family Centre , Centre PI, 15 Prospect Close, Southend on Sea, Essex, SS1 2JD", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-05-15 09:20:20", "event_modified_date": "2017-12-14 09:33:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/151" }, "event_853": { "event_id": 179, "name": "Scrutiny - Staying Effective in a Changing World", "description": "Hot on the heels of the latest Tpas research 'The Changing World of Scrutiny' comes this new course for tenants and staff involved in any form of scrutiny.  Are you getting the best from your scrutiny approach? Could you benefit from a little inspiration and innovation?  This is the course for you.\r\n\r\nOther Dates\r\n\r\n27 October 2017 - London\r\n\r\nFurther details\r\n\r\nTenant scrutiny has developed over the last 10 years into a whole range of approaches with varied levels of sustainability and success.  Maintaining an approach that continues to deliver outcomes and keeps up with a dynamic housing world is a challenge.  Tpas have done the hard work for you here by carrying out the research and developing course that will get you asking the right questions to stay effective.  Through an interactive mix of reflection, discussion, diagnostic exercises and case studies you will be certain to take back ideas to improve your approach.\r\n\r\nCourse content\r\n\r\n\r\n\tReflect on your approach to scrutiny and develop ideas for improved effectivess\r\n\tBe inspired by case studies from Tpas research 'The Changing World of Scrutiny'\r\n\tGain tips on up to the minute techniques to gain insight and information for your scrutiny whatever your approach\r\n\tPerfect your approaches to desktop review, reality checking, research and interpreting insight and performance information\r\n\tExplore how technology can help you share information, research and manage your scrutiny\r\n\tFocus on designing scrutiny recommendations that lead to clear measures of success\r\n\tNetwork and share issues and solutions with others\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who are involved in any type of approach to scrutiny whether long standing or newly developed.  A course for those who want to refresh their approach and ensure they are up to speed with current thinking.\r\n\r\nTrainer\r\n\r\nSamantha Goodwin has set up, supported and mentored scrutiny groups across the South East, East Anglia and the Midlands.  She has also worked with Tpas to deliver our introduction to scrutiny course 'Getting to Grips with Scrutiny', 'Reviewing Your Scrutiny' and 'Planning for Successful Scrutiny' and run these courses on our national programme and as tailored in house courses.\r\n\r\nBenefits of attending the course\r\n\r\nYou will take back ideas and techniques to others.  You will be more assertive and able to challenge effectively.\r\n", "start_date_time": "2017-09-28 10:00:00", "end_date_time": "2017-09-28 16:00:00", "location": "TBC, ., ., Nottingham, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-07-11 10:07:02", "event_modified_date": "2017-12-14 09:33:15", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/179" }, "event_854": { "event_id": 150, "name": "London & South Members Forum, Basingstoke", "description": "Join us at our London & South members forum.  \r\n\r\nWednesday 27th September 2017\r\n\r\nBasingstoke\r\n\r\n\r\nShare learn and network...\r\n\r\nThese free member’s exclusive events are open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area.\r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.\r\n\r\nThere is also an opportunity to hear about what is going on nationally and we always build in time for you to meet and have a chat with one another to create future connections. \r\n\r\nThe meetings are FREE and open to tenants and staff and you can attend as many as you like.\r\n\r\n\r\nTo book your place email lisa.holt@tpas.org.uk\r\n\r\n\r\nThis event is available for Tpas members only.\r\n", "start_date_time": "2017-09-27 11:00:00", "end_date_time": "2017-09-27 15:00:00", "location": "The Weybrook Suite, Weybrook Park , Rooksdown Lane, Basingstoke, Hampshire, RG24 9NT", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-05-15 09:16:55", "event_modified_date": "2017-12-14 09:33:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/150" }, "event_855": { "event_id": 145, "name": "The Guide to Effective Tenant & Community Engagement", "description": "A new course and an essential part of everyone's housing training. This course shows how and why engaging with tenants, residents and communities makes excellent business sense and give practical tips to make engagement work for you.\r\n\r\nFurther Details\r\n\r\nThis course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining and exploring tenant and community engagement\r\n\tThe business case for effective engagement\r\n\tMeeting Tpas standards and regulatory requirement\r\n\tExploring the cycle of engagement from insight to co design\r\n\tGetting the planning and approaches right\r\n\tDeveloping timely, appropriate engagement that works for you\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff for all services and departements across the organisation from senior managers to front line officers and is also useful for board members.\r\n\r\nBy Completing This Course You Will\r\n\r\nHave knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.\r\n\r\nWhat People Say\r\n\r\n\r\n'The course was interesting from start to finish'\r\n\r\n'Understanding what we all want and that there should be measured outcomes'\r\n\r\n'Great format, lots of disccussion, two way and very interactive'\r\n\r\n", "start_date_time": "2017-09-27 10:00:00", "end_date_time": "2017-09-27 16:00:00", "location": "TBC, ., ., Taunton, Somerset, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-03-01 12:42:18", "event_modified_date": "2017-12-14 09:33:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/145" }, "event_856": { "event_id": 163, "name": "Impact Reporting - Showing the Value of Your Engagement Projects", "description": "This practical course takes you through the process of planning your tenant and community engagement projects to ensure they achieve measureable objectives.\r\n\r\nThe course explores basic evidence gathering and evaluation methods as well as discussing the use of more complex tools such as wellbeing valuation, social return on investment and social auditing.\r\n\r\nOther Dates\r\n\r\n19 September 2017 - London\r\n\r\n21 November 2017 - Nottingham\r\n\r\n23 January 2018 - Leeds\r\n\r\nFurther details\r\n\r\nThe Tpas National Engagement Survey 2017 and research by Tenants Leading Change found that demonstrating the impact of tenant involvement and community projects was a weak point for many organisations. This essential course equips you with the tools you need to successfully plan and report on the impact of your work to managers, governors, volunteers and other stakeholders.\r\n\r\nCourse content\r\n\r\n\r\n\tDeveloping clear objectives for projects, groups and approaches that link to your business plan priorities\r\n\tBeing clear what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and how it can be measured\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\nAudience\r\n\r\nHousing staff and volunteers who plan and deliver tenant engagement activities and community projects and want to be able to plan, evaluate and report in the impact of those projects in a way that suits their organisation.\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like for any of your projects. Be able to track your progress, evaluate and report on the value created through your work.\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n", "start_date_time": "2017-09-21 10:00:00", "end_date_time": "2017-09-21 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-07 10:30:35", "event_modified_date": "2017-12-14 09:33:11", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/163" }, "event_857": { "event_id": 139, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\nOther Dates\r\n\r\n6 March 2018 - Taunton\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members. This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence.\r\n\r\nCourse Content\r\n\r\n\r\n\tConsider the changing operating environment and what that means for engagement\r\n\tTry out techniques for making points clearly  and  use language that helps you get your point across\r\n\tExplore methods of getting your voice heard outside of meetings\r\n\tPractice asking the right questions using role play\r\n\tFeel more confident to  interpret and question performance information and use it to hold landlords to account\r\n\tPlan how to apply these skills in practice\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills. It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be more confident and efective when communicating with staff, residents and each other. You will be more assertive and able to challenge effectively.\r\n\r\nWhat People Say\r\n\r\n\r\n'Well delivered in an interesting way'\r\n\r\n'It taught me not to give up in what I believe in'\r\n\r\n'Finding out about different types of questions, listening skills and the assertiveness audit was really useful'\r\n\r\n", "start_date_time": "2017-09-20 10:00:00", "end_date_time": "2017-09-20 16:00:00", "location": "TBC, City Centre, London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-12-21 11:05:34", "event_modified_date": "2017-12-14 09:33:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/139" }, "event_858": { "event_id": 161, "name": "Impact Reporting - Showing the Value of Your Engagement Projects", "description": "This practical course takes you through the process of planning your tenant and community engagement projects to ensure they achieve measureable objectives.\r\n\r\nThe course explores basic evidence gathering and evaluation methods as well as discussing the use of more complex tools such as wellbeing valuation, social return on investment and social auditing.\r\n\r\nOther Dates\r\n\r\n21 September 2017 - Manchester\r\n\r\n21 November 2017 - Nottingham\r\n\r\n23 January 2018 - Leeds\r\n\r\nFurther details\r\n\r\nThe Tpas National Engagement Survey 2017 and research by Tenants Leading Change found that demonstrating the impact of tenant involvement and community projects was a weak point for many organisations. This essential course equips you with the tools you need to successfully plan and report on the impact of your work to managers, governors, volunteers and other stakeholders.\r\n\r\nCourse content\r\n\r\n\r\n\tDeveloping clear objectives for projects, groups and approaches that link to your business plan priorities\r\n\tBeing clear what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and how it can be measured\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\nAudience\r\n\r\nHousing staff and volunteers who plan and deliver tenant engagement activities and community projects and want to be able to plan, evaluate and report in the impact of those projects in a way that suits their organisation.\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like for any of your projects. Be able to track your progress, evaluate and report on the value created through your work.\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n", "start_date_time": "2017-09-19 10:00:00", "end_date_time": "2017-09-19 16:00:00", "location": "TBC, ., ., London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-07 10:25:16", "event_modified_date": "2017-12-14 09:33:10", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/161" }, "event_859": { "event_id": 156, "name": "Digital Engagement - How Social Media Can Help You", "description": "A course to help you explore the fast moving world of social media and learn to make the most of your phone, tablet or computer. This is not a course for computer nerds - just the opposite. It's for anyone who wants to discover new ways to communicate, consult or collaborate and improve the reach of their engagement.\r\n\r\nOther Dates\r\n\r\n31 October 2017 - Leeds\r\n\r\n5 December 2017 - Exeter\r\n\r\nFurther details\r\n\r\nThis course is designed to give you the information and confidence you need to begin your digital journey or try new approaches. Explore making the most of your phone, setting up a Facebook page, sharing information and getting information out to the people who need it and much, much more.\r\n\r\nWe're not saying digital engagement is a replacement for meeting up face to face but it can make your face to face contact much more effective. New apporahces boraden your reach and enable you to research, network, share and generate ideas and collaborate anywhere, at anytime.\r\n\r\nCourse content\r\n\r\n\r\n\tLearn about digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tExplore how to work collaboratively online\r\n\tConsider how best to communicate with landlords and other organisations using smart phones, apps, tablets and laptops\r\n\tExamine good practice examples of how digital technology and social media is being used in the social housing sector to enhance tenant involvement\r\n\tLook at the Community Reporter role and the use of information technology in resident-led scrutiny\r\n\tExplore online fundraising opportunities\r\n\r\n\r\nAudience\r\n\r\nThis workshop is designed for tenants and residents who are new to the world of tablets and Twitter, androids and Instagram and want to understand how they can use the technology to engage with other tenants, members of the community, their landlord and other agencies. It is also designed for tenant participation workers and staff who are involved in tenant engagement and who are tasked with using their employer's IT resources to open up new channels of communication with their customers.\r\n\r\nBy completing this course you will\r\n\r\nFeel more confidence to engage with the tenants and communities you work or volunteer with and to understand which methods are best for with projects.\r\n\r\nWhat people have said\r\n\r\n\r\nWidespread within what it encompasses, knowledgeably presented, good open discussion\r\n\r\nA good way to gain more understanding of technology available to you and how you can use it from an organisations point of view\r\n\r\nIt has made me aware of how much I can get from my ‘digital world’ and understand more how to use it\r\n\r\n", "start_date_time": "2017-09-14 10:00:00", "end_date_time": "2017-09-14 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-06-07 09:50:20", "event_modified_date": "2017-12-14 09:33:09", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/156" }, "event_860": { "event_id": 164, "name": "Understanding Tenant Scrutiny", "description": "An excellent introduction or refresher course with accredition to help you understand what scrutiny is and how you can be involved.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tFind out why tenant led scrutiny is so important today\r\n\tLook at how scrutiny differs from and links to other tenant involvement\r\n\tConsider the key principles of effective scrutiny\r\n\tExplore the different ways that tenant led scrutiny can be set up, using case studies and discussion forums\r\n\tCompare scrutiny with monitoring and see how the two differ, yet still compliment each other\r\n\tExamine how to decide priorities for scrutiny and which methods you might use\r\n\r\n\r\nAudience:\r\n\r\nThis course is aimed at tenants, residents and staff involved in tenant scrutiny. It is an ideal preparation for new scrutiny members and a chance to gain accreditation for learning for experienced members. Officer level staff may also find the course useful.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course to be a big eye opener, it described things clearly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2017-09-12 13:00:00", "end_date_time": "2017-09-26 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-06-07 13:21:07", "event_modified_date": "2017-12-14 09:33:11", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/164" }, "event_861": { "event_id": 165, "name": "Understanding Housing Management Performance Information", "description": "This E learning course is designed for tenants and residents involved in setting performance standards and indicators, monitoring, scrutinising and inspecting, as well as those who just want to learn a little more about how this information is collected and used. Officer level staff may also find the course useful.\r\n\r\nThis course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tGet to know the key performance and financial terms used and what they mean in practice\r\n\tSee which performance information is gathered and compiled and how information from residents helps\r\n\tGain insight into who uses performance information and what it is used for\r\n\tLook at methods of presenting performance information and when they should be used\r\n\tExamine how benchmarking can help to improve performance\r\n\tBe able to interpret, comment on and generate questions about performance information\r\n\tUnderstand how using performance information links to scrutiny\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and officer level staff who want to understand how performance information is used in the housing service and how this links to tenant involvement and scrutiny.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course informative and easy to follow\r\n\r\nLearnt to read data properly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2017-09-12 13:00:00", "end_date_time": "2017-09-26 17:00:00", "location": "http:\/\/www.tpaselearning.org.uk", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2017-06-07 13:23:53", "event_modified_date": "2017-12-14 09:33:11", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/165" }, "event_862": { "event_id": 149, "name": "North East Members Forum, Rotherham.", "description": "Join us at our North East Members forum.  \r\n\r\nTuesday 12th September 2017\r\n\r\nRotherham\r\n\r\n\r\nShare learn and network...\r\n\r\nThese free member’s exclusive events are open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area.\r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.\r\n\r\nThere is also an opportunity to hear about what is going on nationally and we always build in time for you to meet and have a chat with one another to create future connections. \r\n\r\nThe meetings are FREE and open to tenants and staff and you can attend as many as you like.\r\n\r\n\r\nThank you to our member Rotherham MBC for supporting this event.\r\n\r\nFurther information on speakers and sessions will be available very soon.\r\n\r\n\r\nTo book your place email lisa.holt@tpas.org.uk\r\n\r\n\r\nThis event is available for Tpas members only.\r\n", "start_date_time": "2017-09-12 11:00:00", "end_date_time": "2017-09-12 15:00:00", "location": "Springwell Gardens Community Centre, Eastwood View, Rotherham, South Yorkshire, S65 1NG", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-05-15 09:09:08", "event_modified_date": "2017-12-14 09:33:08", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/149" }, "event_863": { "event_id": 148, "name": "North West Members Forum, Stockport.", "description": "Join us at our North West Members forum.  \r\n\r\nThursday 7th September 2017\r\n\r\nStockport\r\n\r\n\r\nShare learn and network...\r\n\r\nThese free member’s exclusive events are open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area.\r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.\r\n\r\nThere is also an opportunity to hear about what is going on nationally and we always build in time for you to meet and have a chat with one another to create future connections. \r\n\r\nThe meetings are FREE and open to tenants and staff and you can attend as many as you like.\r\n\r\n\r\nThank you to our member Stockport Homes for supporting this event.\r\n\r\nFurther information on speakers and sessions will be available very soon.\r\n\r\n\r\nTo book your place email lisa.holt@tpas.org.uk\r\n\r\n\r\nThis event is available for Tpas members only.\r\n", "start_date_time": "2017-09-07 11:00:00", "end_date_time": "2017-09-07 15:00:00", "location": "Cornerstone, Community Rooms, 2 Edward Street, Stockport, Cheshire, SK1 3NQ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-05-15 08:54:50", "event_modified_date": "2017-12-14 09:33:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/148" }, "event_864": { "event_id": 142, "name": "Effective Challenging and Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\nOther Dates\r\n\r\n20 September 2017 - London\r\n\r\n6 March 2018 - Taunton\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members. This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence.\r\n\r\nCourse Content\r\n\r\n\r\n\tConsider the changing operating environment and what that means for engagement\r\n\tTry out techniques for making points clearly  and  use language that helps you get your point across\r\n\tExplore methods of getting your voice heard outside of meetings\r\n\tPractice asking the right questions using role play\r\n\tFeel more confident to  interpret and question performance information and use it to hold landlords to account\r\n\tPlan how to apply these skills in practice\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills. It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be more confident and effective when communicating with staff, residents and each other. You will be more assertive and able to challenge effectively.\r\n\r\nWhat People Say\r\n\r\n\r\n'Well delivered in an interesting way'\r\n\r\n'It taught me not to give up in what I believe in'\r\n\r\n'Finding out about different types of questions, listening skills and the assertiveness audit was really useful'\r\n\r\n", "start_date_time": "2017-08-09 10:00:00", "end_date_time": "2017-08-09 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-02-22 12:29:10", "event_modified_date": "2017-12-14 09:33:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/142" }, "event_865": { "event_id": 172, "name": "North East Members Forum - Members Networking Special ", "description": "Join us at our North East Members forum.  \r\n\r\nMonday 24th July 2017\r\n\r\nRedcar\r\n\r\n\r\nShare learn and network...\r\n\r\nThese free member’s exclusive events are open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area.\r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.\r\n\r\nThere is also an opportunity to hear about what is going on nationally and we always build in time for you to meet and have a chat with one another to create future connections. \r\n\r\nThe meetings are FREE and open to tenants and staff and you can attend as many as you like.\r\n\r\n\r\nHosted by Coast and Country, we will be looking at the hot topics of the day as well giving you plenty of time to network and share good practice.\r\n\r\n\r\nAgenda for the day:\r\n\r\n10:30             Arrival - registration and refreshments\r\n\r\n11.00             Welcome from Louise Thompson, Tpas Operations Manager\r\n\r\n11.15             Presentation from our hosts Coast and Country Housing\r\n\r\n11.45             Making the most of your Tpas membership\r\n\r\n12.00             Benefit to Society Campaign: Tackling the stigma that social housing tenants experience.\r\n\r\n12.15             Lunch\r\n\r\n13:00             Results of the Tpas National Tenant Engagement Survey\r\n\r\n13.30             Interactive Networking session focusing on top engagement issues - scrutiny, digital engagement, impact tracking, support for engagement.\r\n\r\n15:00             Finish\r\n\r\n\r\nThank you to our member Coast & Country for supporting this event.\r\n\r\nFurther information on speakers and sessions will be available very soon.\r\n\r\n\r\nFor further information email lisa.holt@tpas.org.uk\r\n\r\n\r\nThis event is available for Tpas members only.\r\n", "start_date_time": "2017-07-24 11:00:00", "end_date_time": "2017-07-24 15:00:00", "location": "Westfield Farm, The Green, Dormanstown, Redcar, Cleveland, TS10 5NA", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-06-13 09:19:32", "event_modified_date": "2017-12-14 09:33:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/172" }, "event_866": { "event_id": 170, "name": "Tpas Annual General meeting (AGM)", "description": "Join us at the Tpas AGM.\r\n\r\nWe are pleased to invite all members to the Annual General Meeting 2017.  This will take place at our National Tenants Conference.\r\n\r\nThe Tpas AGM is a member only event that offers a time for reflection on what Tpas has being doing during 2016\/17 as well as looking forward to the year ahead and how we can continue to support our members.\r\n\r\n\r\nAgenda\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tNo\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tItem\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWho\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t1.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tWelcome and housekeeping\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t2.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChair’s Report\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t3.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tApologies\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t4.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tMinutes of AGM 13th July 2016\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t5.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tTPAS Annual Accounts 2016\/17\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJayne Whittaker\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t6.\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tChief Executive Report. “Engagement for the Future”\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJenny Osbourne\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t7.\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\t\r\n\t\t\tClosing remarks and meeting close\r\n\t\t\t\r\n\t\t\t\r\n\t\t\tJohn Giesen\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n \r\n", "start_date_time": "2017-07-12 17:00:00", "end_date_time": "2017-07-12 17:45:00", "location": "Chesford Grange, Kenilworth, Nr Warwick, Warwickshire, CV8 2LD", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-06-12 12:15:36", "event_modified_date": "2017-12-14 09:33:13", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/170" }, "event_867": { "event_id": 141, "name": "National Tenant Conference 2017", "description": "The Tpas National Tenant conference promises to be a packed two day event full of information sharing, facilitated debates, networking and sharing best practice.\r\n\r\n\r\n\r\n\r\n\r\nBook now\r\n\r\n\r\nAbout the conference\r\n\r\nJoin us at the largest gathering of involved tenants and residents in the country. This year the conference is set around the theme of ‘Change’.\r\n\r\nWe will examine change to housing, change to how engagement is delivered, change in communities and dealing with change to your role.\r\n\r\nAs the country’s leading experts in resident and community engagement, we will bring inspiring keynote speakers, experienced workshop leaders and topical interactive sessions, all wrapped up in the warm and friendly event that our delegates have come to expect from a Tpas conference.\r\n\r\nLast year we achieved 100% satisfaction from delegates. Make sure you’re there for the most important event of the year for tenants in the sector, featuring award winning tenants, policy makers, chief executives and thought leaders as we champion the impact engaged residents can create in thriving communities across the country.\r\n\r\n \r\n\r\n\r\nProgramme\r\n\r\nWith 24 different workshops running across two days it's a packed programme with plenty of choice and opportunity to learn, share and debate together.\r\n\r\nView the full programme\r\n\r\n\r\nKey themes:\r\n\r\nChanging Housing\r\n\r\nExplore how the housing landscape in England is changing. New tenures, new merged organisations, a greater commercial focus to build to more homes and emerging relationships with health and social sector. Discover what the role for tenants and communities can be in this new housing world.\r\n\r\nChanging Communities\r\n\r\nDevelop a broader understanding of the changing community engagement agenda where housing providers are doing things differently or new community partners are meeting need instead. Hear about successful community projects’ and how landlords are improving  community resilience through employment, skills and training initiatives.\r\n\r\nChanging Engagement\r\n\r\nExamine how engagement is changing in the new world where understanding resident data, trends and information will be more important than ever. Explore, learn and be energised to embrace new forms of digital engagement alongside scrutiny, value for money and co design of services.\r\n\r\nChanging Me \r\n\r\nKeep pace with the skills you will need to work effectively alongside your landlord, community partners or your fellow residents. What worked before may not work in the future so come along to develop your understanding of how your skills can contribute to a successful future. Utilising social media, understanding key performance information, analysis and communication skills. All these, and more, will be needed in the tenant of tomorrow.\r\n\r\n\r\nKeynote speaker: \r\n\r\nNigel Wilson, CEO Wythenshawe Community Housing Group: \r\n\r\n\r\n\r\nPromising to deliver a warm and positive start to our event, Nigel will discuss his 29 years’ experience in the housing sector. With a background as a housing co-operative tenant, before becoming a CEO of a housing organisation, Nigel will discuss why he is committed to gaining the most from resident engagement and insight.\r\n\r\n\r\nWho will benefit from attending?\r\n\r\nThe conference is aimed at involved tenants and residents at all levels of experience who want to better understand the context of their volunteering in both a local and national setting. It is a conference to enable tenants to play a valuable role in helping their landlord achieve value for money, deliver more homes and secure long lasting change for the communities.\r\n\r\n\r\nWhen is it?\r\n\r\n12th\/13th July 2017\r\n\r\n\r\nHow much does it cost? \r\n\r\nRates to 14th April  2017\r\n\r\nTpas member rate £299.00+vat\r\n\r\nTpas non-member rate £399.00+vat\r\n\r\nRates from 15th April 2017\r\n\r\nTpas member rate £375.00+vat\r\n\r\nTpas non-member rate £499.00+vat\r\n\r\n\r\nClick here to book on\r\n\r\n\r\nWe’re proud to have a 100% satisfaction rate from delegates, with 100% saying they’d return again and 100% saying they’d recommend to a colleague from our 2016 Tpas Conference,\r\n", "start_date_time": "2017-07-12 09:00:00", "end_date_time": "2017-07-13 16:00:00", "location": "Chesford Grange, Kenilworth, Nr Warwick, Kenilworth, Warwickshire , CV8 2LD", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-01-30 15:59:45", "event_modified_date": "2017-12-14 09:33:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/141" }, "event_868": { "event_id": 105, "name": "The Guide to Effective Tenant and Community Engagement", "description": "A new course and an essential part of everyone's housing training. This course shows how and why engaging with tenants, residents and communities makes excellent business sense and give practical tips to make engagement work for you.\r\n\r\nFurther Details\r\n\r\nThis course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining and exploring tenant and community engagement\r\n\tThe business case for effective engagement\r\n\tMeeting Tpas standards and regulatory requirement\r\n\tExploring the cycle of engagement from insight to co design\r\n\tGetting the planning and approaches right\r\n\tDeveloping timely, appropriate engagement that works for you\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff for all services and departements across the organisation from senior managers to front line officers and is also useful for board members.\r\n\r\nBy Completing This Course You Will\r\n\r\nHave knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.\r\n\r\nWhat People Say\r\n\r\n\r\n'The course was interesting from start to finish'\r\n\r\n'Understanding what we all want and that there should be measured outcomes'\r\n\r\n'Great format, lots of disccussion, two way and very interactive'\r\n\r\n", "start_date_time": "2017-06-15 10:00:00", "end_date_time": "2017-06-15 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-09-09 08:53:04", "event_modified_date": "2017-12-14 09:32:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/105" }, "event_869": { "event_id": 35, "name": "Show the Value of Your Tenant Engagement & Community Projects", "description": "Find out how to create value through tenant involvement and community initiatives and then measure and report on your achievements.\r\n\r\nFurther Information\r\n\r\nThis course explores how resident involvement and community intiatives create social value.  It's easy to say what you do however proving why you do it and measuring the results can be harder to prove.  This course will help you to plan for outcomes and build in the measures to show the value that you create.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining 'value' and 'social value'\r\n\tThe difference between output and outcome measures\r\n\tLinking to your organisations business objectives\r\n\tUsing planning techniques to ensure outcomes\r\n\tAgreeing what and when to measure\r\n\tApplying techniques in your own role\r\n\tLinking social value and value for money assessments\r\n\tUsing evidence to make the business case for your work\r\n\tPublicising your achievements\r\n\r\n\r\nAudience\r\n\r\nHousing staff who plan and deliver tenant involvement and community intiatives.\r\n\r\nBy Completing This Course You Will\r\n\r\nBe able to plan to create value, measure your progress, evaluate and report on the value created through your work.\r\n\r\nWhat People Say\r\n\r\n'Planning for outcomes and outputs and ensuring everything links with corporate business plan really helpful'\r\n\r\n'Useful in current context of increasing focus on cost\/benefit evaluation'\r\n\r\n'I just wanted to thank you again for a really useful, engaging and informative training session - we found it very worthwhile'\r\n", "start_date_time": "2017-06-13 10:00:00", "end_date_time": "2017-06-13 16:00:00", "location": "TBC, City Centre, Newcastle, Tyne & Wear, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-04-19 10:00:48", "event_modified_date": "2017-12-14 09:32:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/35" }, "event_870": { "event_id": 143, "name": "Effective Challenging & Questioning Skills", "description": "Develop your communication skills, be more assertive, learn how to challenge effectively and express your point of view.\r\n\r\nFurther Details\r\n\r\nBeing able to effectively challenge decisions and get your point of view heard is a useful skill for all tenant and community group members. This course offers practical tools and techniques to help improve your communication skills, be more assertive and express your point of view with confidence.\r\n\r\nCourse Content\r\n\r\n\r\n\tConsider the changing operating environment and what that means for engagement\r\n\tTry out techniques for making points clearly  and  use language that helps you get your point across\r\n\tExplore methods of getting your voice heard outside of meetings\r\n\tPractice asking the right questions using role play\r\n\tFeel more confident to  interpret and question performance information and use it to hold landlords to account\r\n\tPlan how to apply these skills in practice\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff who would like to develop their communication skills. It is really helpful for scrutiny groups and resident panels as well as individuals who wish to take part in group discussions and activities.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be more confident and efective when communicating with staff, residents and each other. You will be more assertive and able to challenge effectively.\r\n\r\nWhat People Say\r\n\r\n\r\n'Well delivered in an interesting way'\r\n\r\n'It taught me not to give up in what I believe in'\r\n\r\n'Finding out about different types of questions, listening skills and the assertiveness audit was really useful'\r\n\r\n", "start_date_time": "2017-06-07 10:00:00", "end_date_time": "2017-06-07 16:00:00", "location": "TBC, ., ., Nottingham, Nottinghamshire, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2017-03-01 12:35:04", "event_modified_date": "2017-12-14 09:33:06", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/143" }, "event_871": { "event_id": 28, "name": "Show the Value of Your Tenant Engagement & Community Projects", "description": "Find out how to create value through tenant involvement and community initiatives and then measure and report on your achievements.\r\n\r\nFurther Information\r\n\r\nThis course explores how resident involvement and community intiatives create social value.  It's easy to say what you do however proving why you do it and measuring the results can be harder to prove.  This course will help you to plan for outcomes and build in the measures to show the value that you create.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining 'value' and 'social value'\r\n\tThe difference between output and outcome measures\r\n\tLinking to your organisations business objectives\r\n\tUsing planning techniques to ensure outcomes\r\n\tAgreeing what and when to measure\r\n\tApplying techniques in your own role\r\n\tLinking social value and value for money assessments\r\n\tUsing evidence to make the business case for your work\r\n\tPublicising your achievements\r\n\r\n\r\nAudience\r\n\r\nHousing staff who plan and deliver tenant involvement and community intiatives.\r\n\r\nBy Completing This Course You Will\r\n\r\nBe able to plan to create value, measure your progress, evaluate and report on the value created through your work.\r\n\r\nWhat People Say\r\n\r\n'Planning for outcomes and outputs and ensuring everything links with corporate business plan really helpful'\r\n\r\n'Useful in current context of increasing focus on cost\/benefit evaluation'\r\n\r\n'I just wanted to thank you again for a really useful, engaging and informative training session - we found it very worthwhile'\r\n", "start_date_time": "2017-06-06 10:00:00", "end_date_time": "2017-06-06 16:00:00", "location": "TBC, City Centre, London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-04-19 09:26:29", "event_modified_date": "2017-12-14 09:32:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/28" }, "event_872": { "event_id": 86, "name": "Understanding Tenant Scrutiny", "description": "An excellent introduction or refresher course with accredition to help you understand what scrutiny is and how you can be involved.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tFind out why tenant led scrutiny is so important today\r\n\tLook at how scrutiny differs from and links to other tenant involvement\r\n\tConsider the key principles of effective scrutiny\r\n\tExplore the different ways that tenant led scrutiny can be set up, using case studies and discussion forums\r\n\tCompare scrutiny with monitoring and see how the two differ, yet still compliment each other\r\n\tExamine how to decide priorities for scrutiny and which methods you might use\r\n\r\n\r\nAudience:\r\n\r\nThis course is amed at tenants, residents and staff involved in tenant scrutiny. It is an ideal preparation for new scrutiny members and a chance to gain acreditation for learning for experienced members. Officer level staff may also find the course useful.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course to be a big eye opener, it described things clearly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2017-05-23 13:00:00", "end_date_time": "2017-06-06 17:00:00", "location": "http:\/\/tpaselearning.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2016-07-22 09:29:31", "event_modified_date": "2017-12-14 09:32:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/86" }, "event_873": { "event_id": 88, "name": "Understanding Housing Management Performance Information", "description": "This E learning course is designed for tenants and residents involved in setting performance standards and indicators, monitoring, scrutinising and inspecting, as well as those who just want to learn a little more about how this information is collected and used. Officer level staff may also find the course useful.\r\n\r\nThis course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tGet to know the key performance and financial terms used and what they mean in practice\r\n\tSee which performance information is gathered and compiled and how information from residents helps\r\n\tGain insight into who uses performance information and what it is used for\r\n\tLook at methods of presenting performance information and when they should be used\r\n\tExamine how benchmarking can help to improve performance\r\n\tBe able to interpret, comment on and generate questions about performance information\r\n\tUnderstand how using performance information links to scrutiny\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and officer level staff who want to understand how performance information is used in the housing service and how this links to tenant involvement and scrutiny.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course informative and easy to follow\r\n\r\nLearnt to read data properly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2017-05-23 13:00:00", "end_date_time": "2017-06-06 17:00:00", "location": "http:\/\/tpaselearning.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2016-07-22 10:26:25", "event_modified_date": "2017-12-14 09:32:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/88" }, "event_874": { "event_id": 147, "name": "Tenants Comms Hero", "description": "\r\n\r\nCommsHero – 23 May 2017, London.\r\n\r\nChange the narrative. Raise the volume. Dare to try.\r\n\r\nDo you want more influence over the services you receive, over your community or national housing policy?\r\n\r\nPick up practical tips and inspirational ideas at CommsHero by resource. Hear from speakers including Tpas Chief Executive Jenny Osbourne, Chartered Institute of Housing Vice President Alison Inman and Placeshapers Chair Sinead Butters on how to get your message across.\r\n\r\nShare your experience and suggestions, and learn more about how other tenants across the UK are raising the volume and getting their voices heard.\r\n\r\nThe session will cover:\r\n\r\n\r\n\tWhich media are best for you\r\n\tThe power of storytelling\r\n\tWhat messages have impact?\r\n\tHow you can connect with other tenants and housing associations\r\n\tBuilding your personal brand\r\n\t& much more!\r\n\r\n\r\nThis is a non-profit event with places available now at £95 (inc VAT). Book your place now.\r\n\r\n\r\nVenue\r\n\r\nThe Green Man\r\n\r\n355 Bromley Road\r\n\r\nBromley\r\n\r\nSE6 2RP\r\n\r\n\r\nArticle about the event\r\n", "start_date_time": "2017-05-23 09:30:00", "end_date_time": "2017-05-23 16:00:00", "location": "The Green Man, 355 Bromley Road , Bromley, London, Greater London, SE6 2RP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2017-04-19 13:12:08", "event_modified_date": "2017-12-14 09:33:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/147" }, "event_875": { "event_id": 138, "name": "Being Involved - The Knowledge", "description": "A new course designed to provide the context tenant and resident volunteers need to understand how their role fits in and how involvement can influence and improve housing services and communities.\r\n\r\nFurther Details\r\n\r\nTaxi drivers have to undertake 'the Knowledge' to find their way round London. The Tpas version of the knowledge helps you to find your way around involvement. where it fits and what is expected of landlords. It also gives insight in to what’s going on around the country and new trends in involvement.\r\n\r\nCourse content\r\n\r\n\r\n\tHow are you involved?\r\n\tHow are others involved in tenant and community engagement\r\n\tExpectations for information sharing, consultation and engagement\r\n\tWhat can effective tenant engagement achieve?\r\n\tExploring the Tpas National standards\r\n\tCurrent trends in housing and tenant engagement \r\n\tMaking the most of your involvement \r\n\r\n\r\nAudience\r\n\r\nThis course is aimed at involved tenants and residents who want to better understand the context of their volunteering in both a local and national setting. \r\n\r\n \r\n\r\n \r\n\r\n \r\n", "start_date_time": "2017-05-11 10:00:00", "end_date_time": "2017-05-11 16:00:00", "location": "TBC, City Centre, Middlesbrough, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-12-21 11:01:21", "event_modified_date": "2017-12-14 09:33:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/138" }, "event_876": { "event_id": 131, "name": "Techniques to Gain Insight & Information", "description": "A new practical course to improve your repertoire of engagement techniques and boost your confidence in using them. This course looks at a range of methods and takes a step by step look at planning and facilitating to gain useful useable insight and information.\r\n\r\nFurther Details\r\n\r\nThis course provides tips and try outs to ensure you gain useful, usable data from tenant and community consultation. It explores a range of techniques for gathering information that can then produce insight for service improvement and community initiatives.\r\n\r\nCourse Content\r\n\r\n\r\n\tIntroduces a toolbox of techniques for different situations\r\n\tIncludes focus groups, events, surveys and online contact\r\n\tProvides step by step guides to each technique and try it out\r\n\tExplore using a range of techniques to build an overall picture\r\n\tIncludes case studies of tenant involvement in information gathering and community reporting\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff from all services and departments across the organisation from senior managers to front line officers who may be asked to lead or help facilitate engagement activities.\r\n\r\nBy Completing This Course You Will\r\n\r\nHave the knowledge and confidence to plan and use a range of engagement tools that produce useable information leading to useful insight. Ensure you have the right information to use with tenants to co-design and achieve excellent services and value for money.\r\n", "start_date_time": "2017-05-09 10:00:00", "end_date_time": "2017-05-09 16:00:00", "location": "TBC, Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-12-05 14:56:08", "event_modified_date": "2017-12-14 09:33:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/131" }, "event_877": { "event_id": 108, "name": "Techniques to Gain Insight and Information", "description": "A new practical course to improve your repertoire of engagement techniques and boost your confidence in using them. This course looks at a range of methods and takes a step by step look at planning and facilitating to gain useful useable insight and information.\r\n\r\nFurther Details\r\n\r\nThis course provides tips and try outs to ensure you gain useful, usable data from tenant and community consultation. It explores a range of techniques for gathering information that can then produce insight for service improvement and community initiatives.\r\n\r\nCourse Content\r\n\r\n\r\n\tIntroduces a toolbox of techniques for different situations\r\n\tIncludes focus groups, events, surveys and online contact\r\n\tProvides step by step guides to each technique and try it out\r\n\tExplore using a range of techniques to build an overall picture\r\n\tIncludes case studies of tenant involvement in information gathering and community reporting\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff from all services and departments across the organisation from senior managers to front line officers who may be asked to lead or help facilitate engagement activities.\r\n\r\nBy Completing This Course You Will\r\n\r\nHave the knowledge and confidence to plan and use a range of engagement tools that produce useable information leading to useful insight. Ensure you have the right information to use with tenants to co-design and achieve excellent services and value for money.\r\n", "start_date_time": "2017-04-25 10:00:00", "end_date_time": "2017-04-25 16:00:00", "location": "TBC, City Centre, Taunton, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-09-09 10:10:39", "event_modified_date": "2017-12-14 09:32:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/108" }, "event_878": { "event_id": 73, "name": "Group and Committee Skills - An Introduction", "description": "A great course that will help you understand the roles and expectations of the Chair, Officers and other committee members.\r\n\r\nFurther Details\r\n\r\nThis essential introductory course looks at the role of the chair and other committee members.  It covers members' roles and responsibilities, committee protocols, expectations for chairing meetings, tips for forward planning as well as activities to help you make the most of your role.  It is full of practical tips and advice to help you develop your skills and offers an ideal opportunity to meet and learn from other people.\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee member\r\n\tDiscover hints and tips for chairing a meetings\r\n\tMake plans for moving your group forward\r\n\tIdentify your personal development plan\r\n\r\n\r\nAudience\r\n\r\nThis is an introductory course and is great for residents and community representatives who are new chairs or committee members.  It is also an excellent refresher for those who would like to develop their skills as well as a good introduction for new staff.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will gain valuable knowledge, have developed essential skills and will feel much more confident in your chair and committee member role.\r\n\r\nWhat People Say\r\n\r\n\r\n'I found all aspects of the course beneficial, there was an abundance of invaluable information'\r\n\r\n'It has provided me with lots of insight into my specific role as chair of the resident service inspectors'\r\n\r\n", "start_date_time": "2017-03-31 10:00:00", "end_date_time": "2017-03-31 16:00:00", "location": "Nottingham Community HA, 12-14 Sherwood Rise, Nottingham, Nottinghamshire, NG5 1AP", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-05-17 09:05:04", "event_modified_date": "2017-12-14 09:32:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/73" }, "event_879": { "event_id": 98, "name": "Planning for Successful Scrutiny", "description": "Do you want to find out how to plan your scrutiny projects to achieve the best results?  This course will help you to develop a robust scrutiny project that meets your needs but also adds value and builds in accountability.\r\n\r\nFurther Details\r\n\r\nThe course introduces a project management approach to ensure you have clear objectives that can be achieved within your timescales.  It looks at the range of activities that you can use to gather information for scrutiny and when they might be relevant.  It also explores the role of performance information in designing, researching and monitoring scrutiny.  The course is not prescriptive about the approach you take but builds in principles that will enable you to evaluate your achievements.\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to use project management techniques to plan your review and make the best use of your resources\r\n\tExplore methods to obtain the evidence you need\r\n\tUsing performance information to support your research and findings\r\n\tPlan with clear objectives in mind from the outset\r\n\tDevelop measures so you know when your project has succeeded and the difference it helped to make\r\n\r\n\r\nAudience\r\n\r\nThis course is aimed at tenants who are involved in scrutiny or who are planning to become involved in scrutiny.  It is also useful for staff who are working with tenants to plan scrutiny reviews.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will develop knowledge and confidence to plan your scrutiny projects ensuring they are based on evidence and achieve measurable outcomes.\r\n\r\nWhat People Said and Found Useful\r\n\r\n\r\n'Having a better idea of the role of the scrutiny team really was useful'\r\n\r\n'Deciding what to scrutinise and scoring'\r\n\r\n'Looking at reports\/interviews etc'\r\n\r\n'I understand now how to draw findings... from evidence that has been gathered'\r\n\r\n'The trainer made it fun, enjoyable and easy to understand - made everything clear'\r\n\r\n", "start_date_time": "2017-03-28 10:00:00", "end_date_time": "2017-03-28 16:00:00", "location": "North West Leicestershire DC, Council Offices, Whitwick Road, Coalville, Leicestershire, LE67 3FJ", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-09-09 07:38:12", "event_modified_date": "2017-12-14 09:32:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/98" }, "event_880": { "event_id": 129, "name": "Tpas Midlands Regional Forum", "description": "Join us at our 2017 Regional Forum\r\n\r\nWe are delighted to be joined by the Housing Ombudsman for our first meeting of the year.  You will also hear from Tpas about whats happening nationally and have chance to Learn, share and network with your regional friends.\r\n\r\nThese free members exclusive events are open to staff and tenants alike and is a great way to network and share good practice with others in your area.\r\n\r\nThe meeting will finish no later than 3pm.\r\n\r\n\r\nBook your place now\r\n\r\nIf you have any questions, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy join us...\r\n\r\nListen to experts.\r\n\r\nPast speakers at these events have included award winning involved tenants, contractors, youth engagement agencies, the Department For Communities and Local Government and of course Tpas consultancy managers. All our speakers bring the latest, national thinking to you.\r\n\r\nUnpick problems.\r\n\r\nEvery regional forum has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\n\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\n\r\nEvery organisational member can book up to 5 places at their regional forum for free. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\n\r\nJoin us at the next regional forum with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.\r\n", "start_date_time": "2017-03-01 11:00:00", "end_date_time": "2017-03-01 15:00:00", "location": "The Signing Tree Conference Centre, Ladywood Road , Birmingham, Midlands, B16 8SZ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-11-08 14:03:40", "event_modified_date": "2017-12-14 09:33:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/129" }, "event_881": { "event_id": 137, "name": "Being Involved - The Knowledge", "description": "Being Involved - The Knowledge\r\n\r\nA new course designed to provide the context tenant and resident volunteers need to understand how their role fits in and how involvement can influence and improve housing services and communities.\r\n\r\nOther Dates\r\n\r\n22 February 2017 - London\r\n\r\n22 March 2017 - Middlesbrough\r\n\r\nFurther Details\r\n\r\nTaxi drivers have to undertake 'the Knowledge' to find their way round London. The Tpas version of the knowledge helps you to find your way around involvement. where it fits and what is expected of landlords. It also gives insight in to what’s going on around the country and new trends in involvement.\r\n\r\nCourse content\r\n\r\n\r\n\tHow are you involved?\r\n\tHow are others involved in tenant and community engagement\r\n\tExpectations for information sharing, consultation and engagement\r\n\tWhat can effective tenant engagement achieve?\r\n\tExploring the Tpas National standards\r\n\tCurrent trends in housing and tenant engagement \r\n\tMaking the most of your involvement \r\n\r\n\r\n \r\n\r\nAudience\r\n\r\nThis course is aimed at involved tenants and residents who want to better understand the context of their volunteering in both a local and national setting. \r\n", "start_date_time": "2017-03-01 10:00:00", "end_date_time": "2017-03-01 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-12-21 10:52:16", "event_modified_date": "2017-12-14 09:33:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/137" }, "event_882": { "event_id": 136, "name": "Techniques to Gain Insight & Information", "description": "A new practical course to improve your repertoire of engagement techniques and boost your confidence in using them. This course looks at a range of methods and takes a step by step look at planning and facilitating to gain useful useable insight and information.\r\n\r\nOther Dates\r\n\r\n31 January 2016 - London\r\n\r\n7 February 2017 - Taunton\r\n\r\nFurther Details\r\n\r\nThis course provides tips and try outs to ensure you gain useful, usable data from tenant and community consultation. It explores a range of techniques for gathering information that can then produce insight for service improvement and community initiatives.\r\n\r\nCourse Content\r\n\r\n\r\n\tIntroduces a toolbox of techniques for different situations\r\n\tIncludes focus groups, events, surveys and online contact\r\n\tProvides step by step guides to each technique and try it out\r\n\tExplore using a range of techniques to build an overall picture\r\n\tIncludes case studies of tenant involvement in information gathering and community reporting\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff from all services and departments across the organisation from senior managers to front line officers who may be asked to lead or help facilitate engagement activities.\r\n\r\nBy Completing This Course You Will\r\n\r\nHave the knowledge and confidence to plan and use a range of engagement tools that produce useable information leading to useful insight. Ensure you have the right information to use with tenants to co-design and achieve excellent services and value for money.\r\n", "start_date_time": "2017-02-27 10:00:00", "end_date_time": "2017-02-27 16:00:00", "location": "TBC, City Centre, Middlesbrough, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-12-21 10:44:42", "event_modified_date": "2017-12-14 09:33:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/136" }, "event_883": { "event_id": 133, "name": "Being Involved - The Knowledge", "description": "Being Involved - The Knowledge\r\n\r\nA new course designed to provide the context tenant and resident volunteers need to understand how their role fits in and how involvement can influence and improve housing services and communities.\r\n\r\nOther Dates\r\n\r\n1 March 2017 - Manchester\r\n\r\n22 March 2017 - Middlesbrough\r\n\r\nFurther Details\r\n\r\nTaxi drivers have to undertake 'the Knowledge' to find their way round London. The Tpas version of the knowledge helps you to find your way around involvement. where it fits and what is expected of landlords. It also gives insight in to what’s going on around the country and new trends in involvement.\r\n\r\nCourse content\r\n\r\n\r\n\tHow are you involved?\r\n\tHow are others involved in tenant and community engagement\r\n\tExpectations for information sharing, consultation and engagement\r\n\tWhat can effective tenant engagement achieve?\r\n\tExploring the Tpas National standards\r\n\tCurrent trends in housing and tenant engagement \r\n\tMaking the most of your involvement \r\n\r\n\r\n \r\n\r\nAudience\r\n\r\nThis course is aimed at involved tenants and residents who want to better understand the context of their volunteering in both a local and national setting. \r\n", "start_date_time": "2017-02-22 10:00:00", "end_date_time": "2017-02-22 16:00:00", "location": "TBC, City Centre, London, London, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-12-05 15:05:37", "event_modified_date": "2017-12-14 09:33:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/133" }, "event_884": { "event_id": 128, "name": "Tpas South West Regional Forum", "description": "Tpas Regional Forum 2017\r\n\r\nLearn, share and network with your regional friends.\r\n\r\nWe are delighted to be joined by the Housing Ombudsman for our first meeting of the year.  You will also hear from Tpas about whats happening nationally and have chance to Learn, share and network with your regional friends.\r\n\r\nThese free members exclusive events are open to staff and tenants alike and is a great way to network and share good practice with others in your area.\r\n\r\nThe meeting will finish no later than 3pm.\r\n\r\n\r\nBook your place now.\r\n\r\nIf you have any questions, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy join us...\r\n\r\nListen to experts.\r\n\r\nPast speakers at these events have included award winning involved tenants, contractors, youth engagement agencies, the Department For Communities and Local Government and of course Tpas consultancy managers. All our speakers bring the latest, national thinking to you.\r\n\r\nUnpick problems.\r\n\r\nEvery regional forum has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\n\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\n\r\nEvery organisational member can book up to 5 places at their regional forum for free. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\n\r\nJoin us at the next regional forum with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.\r\n", "start_date_time": "2017-02-21 11:00:00", "end_date_time": "2017-02-21 15:00:00", "location": "The Hive, 6 Beaufighter Road, Weston-super-Mare, North Somerset, BS24 8EE", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-11-08 14:00:50", "event_modified_date": "2017-12-14 09:33:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/128" }, "event_885": { "event_id": 132, "name": "Value for Money & Tenant Engagement", "description": "Value for money is not the easiest thing to define or measure.  This course uses interactive exercises and scenarios to explore 'value for money' in housing in an accessible and enjoyable way.\r\n\r\nOther Dates\r\n\r\n25 January 2017 - Manchester\r\n\r\nFurther Details\r\n\r\nUnderstand what value for money (VfM) really means, with the emphasis on 'value' and not just 'money'.  Apply your knowledge to making value for money assessments whatever your role.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining value for money\r\n\tThe relationship between economy, efficiency and effectiveness\r\n\tMaking sure you are doing the right things and then doing them right\r\n\tGathering information to assess value for money\r\n\tInvolving tenants and residents in value for money assessments\r\n\tConsidering value that isn't measured by money\r\n\tApplying VfM principles in your own organisation\r\n\tExploring the regulators requirements around VfM for housing associations and how this approach is useful for councils too\r\n\r\n\r\nAudience\r\n\r\nThis is an ideal course for tenants and residents involved in improving services, influencing decisions, scrutiny and community projects.  It's also great for staff who make the value for money case for the work they do or work with tenants and residents on value for money issues.\r\n\r\nBenefits for Attending the Course\r\n\r\nYou will feel more confident in assessing value for money and be able to effectively contribute to discussions and activities.\r\n\r\nWhat People Say and Found Useful\r\n\r\n'Brilliant - exceeded expectations on, at times, a dry subject'\r\n\r\n'All of it! How to cearly and consicely explain VfM - Brainstorming ideas on how to further embed VfM'\r\n\r\n'Really understanding the difference between outputs and outcomes (efficiences)'\r\n\r\n'How to explain VfM is not just money saving'\r\n", "start_date_time": "2017-02-16 10:00:00", "end_date_time": "2017-02-16 16:00:00", "location": "TBC, City Centre, London, London, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-12-05 15:02:18", "event_modified_date": "2017-12-14 09:33:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/132" }, "event_886": { "event_id": 135, "name": "Group & Committee Skills - An Introduction", "description": "A great course that will help you reflect on the role of the group and what it is set up to achieve, understand the roles and expectations of the Chair and other committee members and get the most from \r\n\r\nOther Dates\r\n\r\n27 January 2017 - Nottingham\r\n\r\nFurther Details\r\n\r\nThis essential introductory course looks at the purpose of your group and the role the chair and other committee members play.  It covers members' roles and responsibilities, committee protocols, expectations for chairing meetings, tips for forward planning as well as activities to help you make the most of your role.  It is full advice to help you develop your skills and offers an ideal opportunity to meet and learn from other people.\r\n\r\nCourse Content\r\n\r\n\r\n\tRefelct o nthe pur[ose of your group and what it is set up to achieve\r\n\tExplore committee members' roles and responsibilities within the group\r\n\tDevelop essential skills to help you be an effective committee \/ group member\r\n\tDiscover hints and tips for chairing a meetings\r\n\tMake plans for moving your group forward and acheiving your goals\r\n\tIdentify your personal development plan\r\n\r\n\r\nAudience\r\n\r\nThis is an introductory course and is great for residents and community representatives who are new chairs or committee members or any type of invovlement group.  It is also an excellent refresher for those who would like to develop their skills as well as a good introduction for new staff who need to advise and support tenant invovlement groups.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will gain valuable knowledge, have developed essential skills and will feel much more confident in your chair and committee member role.\r\n\r\nWhat People Say\r\n\r\n\r\n'I found all aspects of the course beneficial, there was an abundance of invaluable information'\r\n\r\n'It has provided me with lots of insight into my specific role as chair of the resident service inspectors'\r\n\r\n", "start_date_time": "2017-02-15 10:00:00", "end_date_time": "2017-02-15 16:00:00", "location": "TBC, City Centre, Exeter, Devon, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-12-21 10:38:43", "event_modified_date": "2017-12-14 09:33:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/135" }, "event_887": { "event_id": 134, "name": "The Guide to Effective Tenant & Community Engagement", "description": "A new course and an essential part of everyone's housing training. This course shows how and why engaging with tenants, residents and communities makes excellent business sense and give practical tips to make engagement work for you.\r\n\r\nOther Dates\r\n\r\n18 January 2017 - Bristol\r\n\r\n2 February 2017 - Manchester\r\n\r\nFurther Details\r\n\r\nThis course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining and exploring tenant and community engagement\r\n\tThe business case for effective engagement\r\n\tMeeting Tpas standards and regulatory requirement\r\n\tExploring the cycle of engagement from insight to co design\r\n\tGetting the planning and approaches right\r\n\tDeveloping timely, appropriate engagement that works for you\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff for all services and departements across the organisation from senior managers to front line officers and is also useful for board members.\r\n\r\nBy Completing This Course You Will\r\n\r\nHave knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.\r\n\r\nWhat People Say\r\n\r\n\r\n'The course was interesting from start to finish'\r\n\r\n'Understanding what we all want and that there should be measured outcomes'\r\n\r\n'Great format, lots of disccussion, two way and very interactive'\r\n\r\n", "start_date_time": "2017-02-08 10:00:00", "end_date_time": "2017-02-08 16:00:00", "location": "TBC, City Centre, Middlesbrough, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-12-21 10:25:59", "event_modified_date": "2017-12-14 09:33:04", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/134" }, "event_888": { "event_id": 92, "name": "Getting Involved Online - Social Media", "description": "Social Media is now essential and an incredibly useful tool for tenants, communities and organisations. On this course you will learn new ways to engage, consult and keep in touch using different online sites.\r\n\r\nThe course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period supported by an online tutor.\r\n\r\nOther Dates:\r\n\r\n22 November 2016\r\n\r\nCourse Content:\r\n\r\n\r\n\tExplore social media platforms and tools and how you can use them\r\n\tIdentify your target audience\r\n\tDevelop a plan to engage people online\r\n\tLearn tips on getting your message across, keeping it safe and friendly\r\n\tBuild and learn how to manage your social media presence\r\n\tLaunch your new social media presence to the world\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and staff that want to learn how to tweet, post, blog and much more.\r\n\r\nWhat People Say:\r\n\r\n\r\nIt gave me confidence to consider using social media which before I have felt uneasy about\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verification of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2017-02-07 13:00:00", "end_date_time": "2017-02-21 17:00:00", "location": "http:\/\/tpaselearning.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2016-07-22 13:43:16", "event_modified_date": "2017-12-14 09:32:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/92" }, "event_889": { "event_id": 123, "name": "Effective Meetings", "description": "This course is designed for tenants and residents involved in setting performance standrads and indicators, monitoring, scrutinising and inspecting, as well as those who just want to learn a little more about how this information is collected and used. Officer level staff may also find the course useful.\r\n\r\nThis course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.\r\n\r\nCourse Content:\r\n\r\n\r\n\tGet to know the key performance and financial terms used and what they mean in practice\r\n\tSee which performance information is gathered and compiled and how information from residents helps\r\n\tGain insight into who uses performance information and what it is used for\r\n\tLook at methods of presenting performance information and when they should be used\r\n\tExamine how benchmarking can help to improve performance\r\n\tBe able to interpret, comment on and generate questions about performance information\r\n\tUnderstand how using performance information links to scrutiny\r\n\r\n\r\nAudience:\r\n\r\nTenants, residents and officer level staff who want to understand how performance information is used in the housing service and how this links to tenant involvement and scrutiny.\r\n\r\nWhat People Say:\r\n\r\n\r\nI found the course informative and easy to follow\r\n\r\nLearnt to read data properly\r\n\r\n\r\nPrice Includes:\r\n\r\n\r\n\tAccess to the interactive course 24\/7 over 2 weeks\r\n\tAn online tutor to respond to enquiries, promote discussion and mark short assignments\r\n\tRegistration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement\r\n\r\n", "start_date_time": "2017-02-07 13:00:00", "end_date_time": "2017-02-21 17:00:00", "location": "http:\/\/tpaselearning.org.uk\/", "photo": null, "category": "eLearning", "status": "inactive", "event_added_date": "2016-11-04 09:48:40", "event_modified_date": "2017-12-14 09:33:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/123" }, "event_890": { "event_id": 127, "name": "Tpas London & South East Regional Forum", "description": "Join us at our 2017 Regional Forum\r\n\r\nWe are delighted to be joined by CLG and the Housing Ombudsman for our first meetings of the year.  You will also hear from Tpas about whats happening nationally and have chance to Learn, share and network with your regional friends.\r\n\r\nThese free members exclusive events are open to staff and tenants alike and is a great way to network and share good practice with others in your area.\r\n\r\nThe meeting will finish no later than 3pm.\r\n\r\n \r\n\r\n\r\nBook your place now\r\n\r\nIf you have any questions, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy join us...\r\n\r\nListen to experts.\r\n\r\nPast speakers at these events have included award winning involved tenants, contractors, youth engagement agencies, the Department For Communities and Local Government and of course Tpas consultancy managers. All our speakers bring the latest, national thinking to you.\r\n\r\nUnpick problems.\r\n\r\nEvery regional forum has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\n\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\n\r\nEvery organisational member can book up to 5 places at their regional forum for free. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\n\r\nJoin us at the next regional forum with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.\r\n", "start_date_time": "2017-02-07 11:00:00", "end_date_time": "2017-02-07 15:00:00", "location": " Resource for London, 356 Holloway Road, London, London, N7 6PA", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-11-08 13:43:53", "event_modified_date": "2017-12-14 09:33:03", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/127" }, "event_891": { "event_id": 104, "name": "The Guide to Effective Tenant and Community Engagement", "description": "A new course and an essential part of everyone's housing training. This course shows how and why engaging with tenants, residents and communities makes excellent busienss sense and give practical tips to make engagement work for you.\r\n\r\nOther Dates\r\n\r\n18 January 2017 - Bristol\r\n\r\n8 February 2017 - Middlesbrough\r\n\r\nFurther Details\r\n\r\nThis course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining and exploring tenant and community engagement\r\n\tThe business case for effective engagement\r\n\tMeeting Tpas standards and regulatory requirement\r\n\tExploring the cycle of engagement from insight to co design\r\n\tGetting the planning and approaches right\r\n\tDeveloping timely, appropriate engagement that works for you\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff for all services and departements across the organisation from senior managers to front line officers and is also useful for board members.\r\n\r\nBy Completing This Course You Will\r\n\r\nHave knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.\r\n\r\nWhat People Say\r\n\r\n\r\n'The course was interesting from start to finish'\r\n\r\n'Understanding what we all want and that there should be measured outcomes'\r\n\r\n'Great format, lots of disccussion, two way and very interactive'\r\n\r\n", "start_date_time": "2017-02-02 10:00:00", "end_date_time": "2017-02-02 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-09-09 08:32:28", "event_modified_date": "2017-12-14 09:32:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/104" }, "event_892": { "event_id": 126, "name": "Tpas Eastern Regional Forum", "description": "Join us at our 2017 Regional Forum\r\n\r\nWe are delighted to be joined by the Housing Ombudsman for our first meetings of the year.  You will also hear from Tpas about whats happening nationally and have chance to Learn, share and network with your regional friends.\r\n\r\nThese free members exclusive events are open to staff and tenants alike and is a great way to network and share good practice with others in your area.\r\n\r\nThe meeting will finish no later than 3pm.\r\n\r\n \r\n\r\n\r\nBook your place now.\r\n\r\nIf you have any questions, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy join us...\r\n\r\nListen to experts.\r\n\r\nPast speakers at these events have included award winning involved tenants, contractors, youth engagement agencies, the Department For Communities and Local Government and of course Tpas consultancy managers. All our speakers bring the latest, national thinking to you.\r\n\r\nUnpick problems.\r\n\r\nEvery regional forum has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\n\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\n\r\nEvery organisational member can book up to 5 places at their regional forum for free. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\n\r\nJoin us at the next regional forum with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.\r\n", "start_date_time": "2017-02-01 11:00:00", "end_date_time": "2017-02-01 15:00:00", "location": "Kettering BC Municipal Offices, Bowling Green Road, Kettering, Northamptonshire, NN15 7QX", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-11-08 13:21:29", "event_modified_date": "2017-12-14 09:33:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/126" }, "event_893": { "event_id": 103, "name": "Supporting and Developing Scrutiny", "description": "Do you or are you planning to support tenants in carrying out scrutiny? Whether you are experienced and what to check how you are doing or new to the role and want some clarity on what it involves this course is for you.\r\n\r\nFurther Details\r\n\r\nScrutiny is well established and performing well in many organisations but it only takes a change to the group, a change of staff, a restructure or budget cuts and it can begin to run into challenging times. This course addresses the issues you may face in developing and sustaining effective tenant scrutiny in the current environment. It's not about prescribing exactly how you carry out the scrutiny - there are many ways that work, but understanding the context and getting the basics right will contribute to successful outcomes.\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore what successful scrutiny looks like\r\n\tLook at a range of models and approaches\r\n\tAssess the best way to get buy in from tenants, staff and governance\r\n\tSee how your approach measures up to our Quality Assured Scrutiny standards\r\n\tLook at recruitment and retention for the group\/project\r\n\tExamine how to build and support a performing team\r\n\tExplore the training and support required by scrutiny group members\r\n\tDevelop approaches to empower and deliver tenant led scrutiny\r\n\tTips for effective well planned scrutiny projects with clear outcomes\r\n\r\n\r\nAudience\r\n\r\nThe course is suitable for staff whose role involves developing and supporting scrutiny within the organisation.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will feel more confident to develop and support scrutiny and be able to show that your scrutiny arrangements are evidence based, achieve measurable outcomes and offer value for money.\r\n", "start_date_time": "2017-01-26 10:00:00", "end_date_time": "2017-01-26 16:00:00", "location": "TBC, City Centre, Birmingham, West Midlands, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-09-09 08:24:54", "event_modified_date": "2017-12-14 09:32:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/103" }, "event_894": { "event_id": 100, "name": "Value for Money and Tenant Engagement", "description": "Value for money is not the easiest thing to define or measure.  This course uses interactive exercises and scenarios to explore 'value for money' in housing in an accessible and enjoyable way.\r\n\r\nOther Dates\r\n\r\n16 February 2017 - London\r\n\r\nFurther Details\r\n\r\nUnderstand what value for money (VfM) really means, with the emphasis on 'value' and not just 'money'.  Apply your knowledge to making value for money assessments whatever your role.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining value for money\r\n\tThe relationship between economy, efficiency and effectiveness\r\n\tMaking sure you are doing the right things and then doing them right\r\n\tGathering information to assess value for money\r\n\tInvolving tenants and residents in value for money assessments\r\n\tConsidering value that isn't measured by money\r\n\tApplying VfM principles in your own organisation\r\n\tExploring the regulators requirements around VfM for housing associations and how this approach is useful for councils too\r\n\r\n\r\nAudience\r\n\r\nThis is an ideal course for tenants and residents involved in improving services, influencing decisions, scrutiny and community projects.  It's also great for staff who make the value for money case for the work they do or work with tenants and residents on value for money issues.\r\n\r\nBenefits for Attending the Course\r\n\r\nYou will feel more confident in assessing value for money and be able to effectively contribute to discussions and activities.\r\n\r\nWhat People Say and Found Useful\r\n\r\n'Brilliant - exceeded expectations on, at times, a dry subject'\r\n\r\n'All of it! How to cearly and consicely explain VfM - Brainstorming ideas on how to further embed VfM'\r\n\r\n'Really understanding the difference between outputs and outcomes (efficiences)'\r\n\r\n'How to explain VfM is not just money saving'\r\n", "start_date_time": "2017-01-25 10:00:00", "end_date_time": "2017-01-25 16:00:00", "location": "Tpas Head Office, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-09-09 08:03:39", "event_modified_date": "2017-12-14 09:32:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/100" }, "event_895": { "event_id": 125, "name": "Tpas North East Regional Forum", "description": "Join us at our 2017 Regional Forum\r\n\r\nWe are delighted to be joined by the Housing Ombudsman for our first meetings of the year.  You will also hear from Tpas about whats happening nationally and have chance to Learn, share and network with your regional friends.\r\n\r\nThese free members exclusive events are open to staff and tenants alike and is a great way to network and share good practice with others in your area.\r\n\r\nThe meeting will finish no later than 3pm.\r\n\r\n \r\n\r\n\r\nBook your place now..\r\n\r\nIf you have any questions, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy join us...\r\n\r\nListen to experts.\r\n\r\nPast speakers at these events have included award winning involved tenants, contractors, youth engagement agencies, the Department For Communities and Local Government and of course Tpas consultancy managers. All our speakers bring the latest, national thinking to you.\r\n\r\nUnpick problems.\r\n\r\nEvery regional forum has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\n\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\n\r\nEvery organisational member can book up to 5 places at their regional forum for free. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\n\r\nJoin us at the next regional forum with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.\r\n", "start_date_time": "2017-01-23 11:00:00", "end_date_time": "2017-01-23 15:00:00", "location": "Priory Street Centre, 15 Priory Street, York, Yorkshire, YO1 6ET", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-11-08 13:16:59", "event_modified_date": "2017-12-14 09:33:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/125" }, "event_896": { "event_id": 106, "name": "The Guide to Effective Tenant and Community Engagement", "description": "A new course and an essential part of everyone's housing training. This course shows how and why engaging with tenants, residents and communities makes excellent business sense and give practical tips to make engagement work for you.\r\n\r\nOther Dates\r\n\r\n2 February 2017 - Manchester\r\n\r\n8 February 2017 - Middlesbrough\r\n\r\nFurther Details\r\n\r\nThis course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining and exploring tenant and community engagement\r\n\tThe business case for effective engagement\r\n\tMeeting Tpas standards and regulatory requirement\r\n\tExploring the cycle of engagement from insight to co design\r\n\tGetting the planning and approaches right\r\n\tDeveloping timely, appropriate engagement that works for you\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff for all services and departements across the organisation from senior managers to front line officers and is also useful for board members.\r\n\r\nBy Completing This Course You Will\r\n\r\nHave knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.\r\n\r\nWhat People Say\r\n\r\n\r\n'The course was interesting from start to finish'\r\n\r\n'Understanding what we all want and that there should be measured outcomes'\r\n\r\n'Great format, lots of disccussion, two way and very interactive'\r\n\r\n", "start_date_time": "2017-01-18 09:00:00", "end_date_time": "2017-01-18 16:00:00", "location": "TBC, City Centre, Bristol, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-09-09 09:22:17", "event_modified_date": "2017-12-14 09:32:59", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/106" }, "event_897": { "event_id": 111, "name": "Decision Making Techniques and Skills", "description": "Are you involved in making or influencing high level decisions about services, strategies or projects?  Do you want to take on this role in the future?  This course will provide techniques to help you contribute to insightful and considered decisions in your current and future roles.\r\n\r\nFurther Details\r\n\r\nTenants, as well as staff, are increasingly involved in making high level and important decisions and plans, from service improvement, to business planning.  This course uses a range of practical tools and techniques to help you develop a more strategic approach.  It covers the principles, skills and techniques that individuals and groups can use to make effective strategic decisions.\r\n\r\nCourse Content\r\n\r\n\r\n\tClarifying the roles and responsibilities of individual members and the group\r\n\tBeing strategic, what does it mean and the implications for your role\r\n\tHelpful tools for making decisions\r\n\tTips for negotiation\r\n\tReaching a consensus\r\n\tEvaluating and monitoring the decisions you make\r\n\tReflecting on your individual and group skills\r\n\tApplying your learning to your role\r\n\r\n\r\nAudience\r\n\r\nThis course is suitable for staff, tenants and residents.  It would be beneficial for members of tenant committees\/panels, scrutiny and performance monitoring groups, and will help with business planning, team and project planning and high level discussions such as mergers or governance changes.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be better prepared to make collective decisions and work with other staff, tenants or residents effectively.  You will feel more confident to make informed and balanced strategic decisions.\r\n\r\nWhat People Say\r\n\r\n\r\n'Clarified a jumble of ideas I had previously and made sense of them'\r\n\r\n\r\n\r\n'It was all very interesting and thought provoking'\r\n\r\n\r\n\r\n'I learnt new things about myself which will hopefully help me to make better more informed decisions in my personal and professional life'\r\n\r\n\r\n\r\n'Excellent course - thank you\r\n\r\n\r\n\r\n'Excellent course - thank you\r\n\r\n", "start_date_time": "2017-01-17 10:00:00", "end_date_time": "2017-01-17 16:00:00", "location": "TBC, City Centre, London, ., .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-09-09 10:28:21", "event_modified_date": "2017-12-14 09:33:01", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/111" }, "event_898": { "event_id": 124, "name": "Tpas North West Regional Forum", "description": "Join us at our 2017 Regional Forum\r\n\r\nWe are delighted to be joined by the Housing Ombudsman for our first meetings of the year.  You will also hear from Tpas about whats happening nationally and have chance to Learn, share and network with your regional friends.\r\n\r\nThese free members exclusive events are open to staff and tenants alike and is a great way to network and share good practice with others in your area.\r\n\r\nThe meeting will finish no later than 3pm.\r\n\r\n \r\n\r\n\r\nBook your place now\r\n\r\nIf you have any questions, please email Lisa Holt on lisa.holt@tpas.org.uk\r\n\r\n\r\nWhy join us...\r\n\r\nListen to experts.\r\n\r\nPast speakers at these events have included award winning involved tenants, contractors, youth engagement agencies, the Department For Communities and Local Government and of course Tpas consultancy managers. All our speakers bring the latest, national thinking to you.\r\n\r\nUnpick problems.\r\n\r\nEvery regional forum has plenty of time built in to ensure that you get to network with your peers from across the region to generate ideas and solve issues together.\r\n\r\nAccess best practice.\r\n\r\nEvery attendee is sent the speaker slides and any resources offered at the event straight to their inbox within a week of attending the event.\r\n\r\nIt’s free.\r\n\r\nEvery organisational member can book up to 5 places at their regional forum for free. It’s a fantastic way of maximising the value of your membership with Tpas.\r\n\r\nWe put on a good spread.\r\n\r\nJoin us at the next regional forum with a positive and open mind and we’ll guarantee to fill your time with fantastic speakers, a range of resources and a good buffet. All you need to do is book on.\r\n", "start_date_time": "2017-01-16 10:00:00", "end_date_time": "2017-01-16 15:00:00", "location": "St Thomas Centre, Ardwick Green North , Ardwick, Manchester , M12 6FZ ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-11-08 13:11:37", "event_modified_date": "2017-12-14 09:33:02", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/124" }, "event_899": { "event_id": 101, "name": "Supporting and Developing Scrutiny", "description": "Do you or are you planning to support tenants in carrying out scrutiny? Whether you are experienced and what to check how you are doing or new to the role and want some clarity on what it involves this course is for you.\r\n\r\nOther Dates\r\n\r\n1 December 2016 - Bristol\r\n\r\n26 January 2017 - Birmingham\r\n\r\nFurther Details\r\n\r\nScrutiny is well established and performing well in many organisations but it only takes a change to the group, a change of staff, a restructure or budget cuts and it can begin to run into challenging times. This course addresses the issues you may face in developing and sustaining effective tenant scrutiny in the current environment. It's not about prescribing exactly how you carry out the scrutiny - there are many ways that work, but understanding the context and getting the basics right will contribute to successful outcomes.\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore what successful scrutiny looks like\r\n\tLook at a range of models and approaches\r\n\tAssess the best way to get buy in from tenants, staff and governance\r\n\tSee how your approach measures up to our Quality Assured Scrutiny standards\r\n\tLook at recruitment and retention for the group\/project\r\n\tExamine how to build and support a performing team\r\n\tExplore the training and support required by scrutiny group members\r\n\tDevelop approaches to empower and deliver tenant led scrutiny\r\n\tTips for effective well planned scrutiny projects with clear outcomes\r\n\r\n\r\nAudience\r\n\r\nThe course is suitable for staff whose role involves developing and supporting scrutiny within the organisation.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will feel more confident to develop and support scrutiny and be able to show that your scrutiny arrangements are evidence based, achieve measurable outcomes and offer value for money.\r\n", "start_date_time": "2016-11-29 09:00:00", "end_date_time": "2016-11-29 16:00:00", "location": "TBC, City Centre, London, London, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-09-09 08:15:38", "event_modified_date": "2017-12-14 09:32:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/101" }, "event_900": { "event_id": 114, "name": "Linking Customer Insight and Tenant Engagement", "description": "Explore the benefits of using customer feedback and customer journey mapping techniques. Work with tenant volunteers using your results to co-create value for money services.\r\n\r\nA joint event hosted by TLF Research specialists in customer experience measurement and improvement and Tpas experts in tenant engagement.\r\n\r\nAudience\r\n\r\nAll housing professionals working to achieve effective services in a challenging climate.\r\n\r\nThe event will explore:\r\n\r\n\r\n\twhat journey mapping is and why it’s a useful tool in social housing;\r\n\tjourneys to map in social housing and where to start;\r\n\thow to engage colleagues and residents in the process;\r\n\tresearch methods to produce the map – focus groups, consultations, interviews;\r\n\thow to produce the map – what to include, what not to include;\r\n\tsupporting colleagues and residents to understand and use the map;\r\n\tusing the map to recalculate the journey, drive improvements, create efficiencies & maximise revenues;\r\n\ttechniques to involve tenant and resident volunteers to co-create, test and monitor the new journey;\r\n\tcommon challenges & pitfalls to avoid.\r\n\r\n\r\nBy attending this event you will\r\n\r\nGain a better understanding of customer insight techniques for journey mapping and how these can be used with tenants to co-create services. Explore how links and joint working between performance, insight and enganement teams can lead to improved services, outcomes from involvement and value for money approaches.\r\n\r\n \r\n", "start_date_time": "2016-11-24 09:15:00", "end_date_time": "2016-11-24 12:30:00", "location": "TBC, City Centre, Manchester, ., .", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-09-14 12:35:43", "event_modified_date": "2017-12-14 09:33:01", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/114" }, "event_901": { "event_id": 115, "name": "Innovation in Tenant Engagement", "description": "Hear from Tpas digital engagement award winners Hyde Housing about their online involvement portal The Oak.\r\n\r\nExplore digital innovation and new approaches to engagement through Tpas expertise, case studies, networking and guest speakers.\r\n\r\nAudience\r\n\r\nTenants, residents, housing professionals, board members and councillors.\r\n\r\nThe event will explore\r\n\r\n\r\n\tHyde Housing staff and tenants on digital engagement innovations\r\n\tInnovation in involvement looking at nudge theory and co-design  - Jemma Mouland Family Mosaic on their Changing Focus research\r\n\tHow tenant involvement is changing in the new housing landscape, including case studies of other successful digital engagement\r\n\tWays innovation and digital technology have improved engagement rates and the outcomes from involvement\r\n\tUtilising information gained through new approaches to influence services and inform tenant scrutiny\r\n\r\n\r\nBy attending this event you will \r\n\r\nBe aware of the wide variety of approaches to involvement now being developed across a range of landlords. Be able to look with fresh eyes at your own role and involvement across your organisation to see where new approaches could work for you. \r\n", "start_date_time": "2016-11-23 11:00:00", "end_date_time": "2016-11-23 15:00:00", "location": "TBC, City Centre, London, ., .", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-09-14 12:40:24", "event_modified_date": "2017-12-14 09:33:01", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/115" }, "event_902": { "event_id": 109, "name": "Committee & Chairing Skills", "description": "A great course that will help you understand the roles and expectations of the Chair, Officers and other committee members.\r\n\r\nOther Dates\r\n\r\n22 September 2016 - Leeds\r\n\r\n4 October 2016 - London\r\n\r\nFurther Details\r\n\r\nThis essential introductory course looks at the role of the chair and other committee members.  It covers members' roles and responsibilities, committee protocols, expectations for chairing meetings, tips for forward planning as well as activities to help you make the most of your role.  It is full of practical tips and advice to help you develop your skills and offers an ideal opportunity to meet and learn from other people.\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee member\r\n\tDiscover hints and tips for chairing a meetings\r\n\tMake plans for moving your group forward\r\n\tIdentify your personal development plan\r\n\r\n\r\nAudience\r\n\r\nThis is an introductory course and is great for residents and community representatives who are new chairs or committee members.  It is also an excellent refresher for those who would like to develop their skills as well as a good introduction for new staff.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will gain valuable knowledge, have developed essential skills and will feel much more confident in your chair and committee member role.\r\n\r\nWhat People Say\r\n\r\n\r\n'I found all aspects of the course beneficial, there was an abundance of invaluable information'\r\n\r\n'It has provided me with lots of insight into my specific role as chair of the resident service inspectors'\r\n\r\n", "start_date_time": "2016-11-11 10:00:00", "end_date_time": "2016-11-11 16:00:00", "location": "TBC, City Centre, Peterborough, Cambridgeshire, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-09-09 10:13:54", "event_modified_date": "2017-12-14 09:33:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/109" }, "event_903": { "event_id": 110, "name": "Decision Making Techniques and Skills", "description": "Are you involved in making or influencing high level decisions about services, strategies or projects?  Do you want to take on this role in the future?  This course will provide techniques to help you contribute to insightful and considered decisions in your current and future roles.\r\n\r\nOther Dates\r\n\r\n17 January 2017\r\n\r\nFurther Details\r\n\r\nTenants, as well as staff, are increasingly involved in making high level and important decisions and plans, from service improvement, to business planning.  This course uses a range of practical tools and techniques to help you develop a more strategic approach.  It covers the principles, skills and techniques that individuals and groups can use to make effective strategic decisions.\r\n\r\nCourse Content\r\n\r\n\r\n\tClarifying the roles and responsibilities of individual members and the group\r\n\tBeing strategic, what does it mean and the implications for your role\r\n\tHelpful tools for making decisions\r\n\tTips for negotiation\r\n\tReaching a consensus\r\n\tEvaluating and monitoring the decisions you make\r\n\tReflecting on your individual and group skills\r\n\tApplying your learning to your role\r\n\r\n\r\nAudience\r\n\r\nThis course is suitable for staff, tenants and residents.  It would be beneficial for members of tenant committees\/panels, scrutiny and performance monitoring groups, and will help with business planning, team and project planning and high level discussions such as mergers or governance changes.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be better prepared to make collective decisions and work with other staff, tenants or residents effectively.  You will feel more confident to make informed and balanced strategic decisions.\r\n\r\nWhat People Say\r\n\r\n\r\n'Clarified a jumble of ideas I had previously and made sense of them'\r\n\r\n\r\n\r\n'It was all very interesting and thought provoking'\r\n\r\n\r\n\r\n'I learnt new things about myself which will hopefully help me to make better more informed decisions in my personal and professional life'\r\n\r\n\r\n\r\n'Excellent course - thank you\r\n\r\n\r\n\r\n'Excellent course - thank you\r\n\r\n", "start_date_time": "2016-11-08 10:00:00", "end_date_time": "2016-11-08 16:00:00", "location": "TBC, City Centre, Birmingham, West Midlands, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-09-09 10:26:34", "event_modified_date": "2017-12-14 09:33:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/110" }, "event_904": { "event_id": 99, "name": "Value for Money and Tenant Engagement", "description": "Value for money is not the easiest thing to define or measure.  This course uses interactive exercises and scenarios to explore 'value for money' in housing in an accessible and enjoyable way.\r\n\r\nOther Dates\r\n\r\n20 October 2016 - Ipswich\r\n\r\n24 January 2017 - Manchester\r\n\r\nFurther Details\r\n\r\nUnderstand what value for money (VfM) really means, with the emphasis on 'value' and not just 'money'.  Apply your knowledge to making value for money assessments whatever your role.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining value for money\r\n\tThe relationship between economy, efficiency and effectiveness\r\n\tMaking sure you are doing the right things and then doing them right\r\n\tGathering information to assess value for money\r\n\tInvolving tenants and residents in value for money assessments\r\n\tConsidering value that isn't measured by money\r\n\tApplying VfM principles in your own organisation\r\n\tExploring the regulators requirements around VfM for housing associations and how this approach is useful for councils too\r\n\r\n\r\nAudience\r\n\r\nThis is an ideal course for tenants and residents involved in improving services, influencing decisions, scrutiny and community projects.  It's also great for staff who make the value for money case for the work they do or work with tenants and residents on value for money issues.\r\n\r\nBenefits for Attending the Course\r\n\r\nYou will feel more confident in assessing value for money and be able to effectively contribute to discussions and activities.\r\n\r\nWhat People Say and Found Useful\r\n\r\n'Brilliant - exceeded expectations on, at times, a dry subject'\r\n\r\n'All of it! How to cearly and consicely explain VfM - Brainstorming ideas on how to further embed VfM'\r\n\r\n'Really understanding the difference between outputs and outcomes (efficiences)'\r\n\r\n'How to explain VfM is not just money saving'\r\n", "start_date_time": "2016-11-03 10:00:00", "end_date_time": "2016-11-03 16:00:00", "location": "TBC, City Centre, Exeter, Devon, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-09-09 08:00:09", "event_modified_date": "2017-12-14 09:32:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/99" }, "event_905": { "event_id": 64, "name": "An Introduction to Social Housing", "description": "Set your involvement or job role in context by exploring social housing, housing management and tenant engagement, its origins, changes and challenges - including the Housing & Planning Bill 2016.  Take the opportunity to learn about and discuss the key issues in social housing today.\r\n\r\nOther Dates\r\n\r\n7 June 2016 - Ipswich\r\n\r\n14 September 2016 - London\r\n\r\nFurther Details\r\n\r\nThis course gives a broad view of social housing in all its forms, from its origins to what's happening now and proposed changes.  Understanding the role of social housing, how it is funded and managed will help you to recognise the importance of your role in delivering, monitoring, improving or scrutinising services.  The course also explores the role of tenants, residents and communitieis in delivering and managing social housing.\r\n\r\nContent\r\n\r\n\r\n\tThe origins of social housing\r\n\tThe vision, purpose and aims of housing providers\r\n\tHow social housing is governed and managed\r\n\tFunding, including providing and building new homes\r\n\tRegulatory requirements - the standards for social housing\r\n\tCurrent issues and changes\r\n\tKey landlord services and how they operate\r\n\tThe important role of tenant enagagement\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff with an interest in finding out more about the housing environment in which they work or volunteer. \r\n\r\nBenefits ot Attending This Course\r\n\r\nYou will be better informed about the context in which you work or volunteer and feel more confident in your role.\r\n\r\nWhat People Say\r\n\r\n\r\n'Useful to know what differeng things landlords do and who key decision makers are'\r\n\r\n\r\n\r\n'A very enjoyable course... I have learnt a lot about social housing'\r\n\r\n\r\n\r\n'Exchanging ideas, views, experiences and information with different types of tenants and information on how organisations function in different ways'\r\n\r\n", "start_date_time": "2016-10-26 10:00:00", "end_date_time": "2016-10-26 16:00:00", "location": "TBC, City Centre, Birmingham, West Midlands, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-05-05 06:02:05", "event_modified_date": "2017-12-14 09:32:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/64" }, "event_906": { "event_id": 60, "name": "Value for Money", "description": "Value for money is not the easiest thing to define or measure.  This course uses interactive exercises and scenarios to explore 'value for money' in housing in an accessible and enjoyable way.\r\n\r\nOther Dates\r\n\r\n3 November 2016 - Exeter\r\n\r\n24 January 2017 - Manchester\r\n\r\nFurther Details\r\n\r\nUnderstand what value for money (VfM) really means, with the emphasis on 'value' and not just 'money'.  Apply your knowledge to making value for money assessments whatever your role.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining value for money\r\n\tThe relationship between economy, efficiency and effectiveness\r\n\tMaking sure you are doing the right things and then doing them right\r\n\tGathering information to assess value for money\r\n\tInvolving tenants and residents in value for money assessments\r\n\tConsidering value that isn't measured by money\r\n\tApplying VfM principles in your own organisation\r\n\tExploring the regulators requirements around VfM for housing associations and how this approach is useful for councils too\r\n\r\n\r\nAudience\r\n\r\nThis is an ideal course for tenants and residents involved in improving services, influencing decisions, scrutiny and community projects.  It's also great for staff who make the value for money case for the work they do or work with tenants and residents on value for money issues.\r\n\r\nBenefits for Attending the Course\r\n\r\nYou will feel more confident in assessing value for money and be able to effectively contribute to discussions and activities.\r\n\r\nWhat People Say and Found Useful\r\n\r\n'Brilliant - exceeded expectations on, at times, a dry subject'\r\n\r\n'All of it! How to cearly and consicely explain VfM - Brainstorming ideas on how to further embed VfM'\r\n\r\n'Really understanding the difference between outputs and outcomes (efficiences)'\r\n\r\n'How to explain VfM is not just money saving'\r\n", "start_date_time": "2016-10-20 10:00:00", "end_date_time": "2016-10-20 16:00:00", "location": "TBC, City Centre, Ipswich, Suffolk, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-04-27 12:19:51", "event_modified_date": "2017-12-14 09:32:50", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/60" }, "event_907": { "event_id": 82, "name": "Midlands Regional Forum", "description": "\r\n\r\nJoin us in Coalville, Leicestershire on Wednesday 19th October\r\n\r\nThis free members exclusive events is open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area. \r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.  This is also an opportunity to hear about what is going on nationally and we always build in time to meet and have a chat with one another to create future connections\r\n\r\nJoin us for refreshments from 11.30am. Lunch will be served at approx 12.45pm.\r\n\r\nThe meeting will finish no later than 3pm. \r\n\r\nIt would be great to see you!\r\n\r\n\r\nAgenda\r\n\r\n12.00pm  Introduction and welcome by Kate Newbolt\r\n\r\nSpeaker  1 Kate Newbolt ‘Tpas Talks’\r\n\r\nKate will talk about current housing issues and policy and discuss the new Tpas tenant engagement standards.\r\n\r\nSpeaker 2  North West Leicestershire DC\r\n\r\nHear best practice from our member organisation\r\n\r\nSpeaker  3 emh Homes Residents Action Committee \r\n\r\n\r\nSupporters\r\n\r\nA big thank you to our supporters for sharing their expertise with us!\r\n", "start_date_time": "2016-10-19 12:00:00", "end_date_time": "2016-10-19 15:00:00", "location": "North West Leicestershire District Council Chamber\u2003, Council Offices, Coalville, Leicestershire, LE67 3FJ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-06-28 12:38:59", "event_modified_date": "2017-12-14 09:32:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/82" }, "event_908": { "event_id": 80, "name": "London & South East Forum", "description": "\r\n\r\nJoin us in Oxford on 11th October\r\n\r\nThis free members exclusive events is open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area. \r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.  This is also an opportunity to hear about what is going on nationally and we always build in time to meet and have a chat with one another to create future connections\r\n\r\nJoin us for refreshments from 11.30am. Lunch will be served at approx 12.45pm.\r\n\r\nThe meeting will finish no later than 3pm. \r\n\r\nIt would be great to see you!\r\n\r\n\r\nAgenda\r\n\r\n12.00pm  Introduction and welcome by Emma-Jane Flynn\r\n\r\nSpeaker  1 Emma-Jane Flynn ‘Tpas Talks’\r\n\r\nEmma will talk about current housing issues and policy and discuss the new Tpas tenant engagement standards.\r\n\r\nSpeaker 2  Oxford City Council\r\n\r\nHear best practice from our member organisation\r\n\r\nSpeaker  3 Soha\r\n\r\nHear best practice from our member organisation\r\n\r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nSupporters\r\n\r\nA big thank you to our supporters for sharing their expertise with us!\r\n\r\n \r\n", "start_date_time": "2016-10-11 12:00:00", "end_date_time": "2016-10-11 15:00:00", "location": "Rose Hill Community Centre, Carole\u2019s Way, Rose Hiill, Oxford, Oxfordshire, OX4 4HF", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-06-28 12:26:13", "event_modified_date": "2017-12-14 09:32:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/80" }, "event_909": { "event_id": 71, "name": "An Introduction to Housing Law", "description": "A course that explains the fundamentals of housing law, looks at current issues and illustrates the links to your role.\r\n\r\nOther Dates\r\n\r\n16 June 2016 - London\r\n\r\n22 September 2016 - Exeter\r\n\r\nFurther Details\r\n\r\nThis course takes you through the basics of the English legal system and Housing Acts, explains the different types of tenancies and tenancy agreements as well as the law around anti social behaviour and repairs.  It offers a topical perspective on todays issues too and explains the implications of current legislation.\r\n\r\nCourse Content\r\n\r\n\r\n\tKey principles that underpin the English legal system\r\n\tThe rights and responsibilities of tenants and landlords\r\n\tYour tenancy and your rights to information, consultation and right to manage\r\n\tWhat security of tenure is and reasons why a landlord can claim repossession\r\n\tThe law relating to repairs and anti social behaviour\r\n\r\n\r\nAudience\r\n\r\nThe course is aimed at tenants and staff who would like to know more about housing law and how it relates to their role.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will know about the basics of housing law and be able to put issues into context.  You will better appreciate current issues and feel more confident in your role.\r\n\r\nWhat People Say\r\n\r\n\r\n'Key housing legislation and essentials was covered in an engaging manner'\r\n\r\n\r\n\r\n'I knew nothing about housing law and I found it all very useful'\r\n\r\n\r\n\r\n'Very well presented, made it easy to understand'\r\n\r\n", "start_date_time": "2016-10-11 10:00:00", "end_date_time": "2016-10-11 16:00:00", "location": "TBC, City Centre, Leeds, Yorkshire & The Humber, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-05-06 13:48:48", "event_modified_date": "2017-12-14 09:32:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/71" }, "event_910": { "event_id": 95, "name": "South West Regional Forum", "description": "\r\n\r\nJoin us in Tiverton, Devon on Monday 3rd October 2016\r\n\r\nAbout the event: \r\n\r\nThis free members exclusive event is open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area. \r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.  This is also an opportunity to hear about what is going on nationally and we always build in time to meet and have a chat with one another to create future connections.\r\n\r\nJoin us for refreshments from 11.30am, lunch will be served at approx 12.45pm.\r\n\r\nThe meeting will finish no later than 3pm. \r\n\r\nIt would be great to see you!\r\n\r\n\r\n\r\n\r\nAgenda\r\n\r\n12.00pm  Introduction and welcome by Emma-Jane Flynn\r\n\r\nSpeaker  1 Emma-Jane Flynn ‘Tpas Talks’\r\n\r\nEmma will talk about current housing issues and policy and discuss the new Tpas tenant engagement standards.\r\n\r\nSpeaker 2  Mid Devon DC\r\n\r\nHear best practice from our member organisation\r\n\r\nSpeaker  3 Alliance Homes\r\n\r\nHear best practice from our member organisation\r\n\r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk   \r\n\r\n\r\nSupporters\r\n\r\nA big thank you to our supporters Mid Devon DC and Alliance Homes for sharing their expertise with us!\r\n\r\n\r\n", "start_date_time": "2016-10-03 12:00:00", "end_date_time": "2016-10-03 15:00:00", "location": "Mid Devon DC, Phoenix House, Phoenix Lane, Tiverton, Devon, EX16 6PP", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-08-15 14:09:39", "event_modified_date": "2017-12-14 09:32:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/95" }, "event_911": { "event_id": 69, "name": "Let's Get Digital", "description": "Find out how to use social media and digital technology to get your point heard and influence others.\r\n\r\nOther Dates\r\n\r\n15 June 2016 - Manchester\r\n\r\nFurther Details\r\n\r\nThis workshop is ideal for people who are new to the world of tablets and Twitter, androids and Instagram, and want to understand how they can communicate effectively using Information Technology.  It is also designed for people who have got the hang of social media and their mobile phone's potential, and who want to use those tools to influence other people.\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore the scope of digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tFind out how to work collaboratively online\r\n\tConsider how best to communicate with your landlord using information technology\r\n\tExamine practical examples of how digital technology and social media is currently used in resident engagement\r\n\r\n\r\nAudience\r\n\r\nA great course to help you find out how to get your voice heard with your landlord, on local and national issues and who want to instigate change locall in the community.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will feel inspired, enthusiastic, confident and ready to use new technology to help you get your voice heard.\r\n\r\nWhat People Say\r\n\r\n\r\n'The training was great, it gave me confidence I didn't have using my tablet'\r\n\r\n\r\n\r\n'Everyone was able to learn different things off one another, which worked really well - I'm so glad I decided to come onto the course'\r\n\r\n", "start_date_time": "2016-09-27 09:00:00", "end_date_time": "2016-09-27 16:00:00", "location": "TBC, City Centre, Birmingham, West Midlands, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-05-05 10:25:38", "event_modified_date": "2017-12-14 09:32:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/69" }, "event_912": { "event_id": 83, "name": "North West Regional Forum", "description": "\r\n\r\nJoin us in Runcorn on Monday 26th September 2016\r\n\r\nAbout the event: \r\n\r\nThis free members exclusive events is open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area. \r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.  This is also an opportunity to hear about what is going on nationally and we always build in time to meet and have a chat with one another to create future connections\r\n\r\nJoin us for refreshments from 11.30am. Lunch will be served at approx 12.45pm.\r\n\r\nThe meeting will finish no later than 3pm. \r\n\r\nIt would be great to see you!\r\n\r\n\r\nAgenda\r\n\r\n12.00pm  Introduction and welcome by Val Alker\r\n\r\nSpeaker 1 Val Alker ‘Tpas Talks’\r\n\r\nVal will talk about current housing issues and policy and introduce the new Tpas tenant engagement standards.\r\n\r\nSpeaker 2 Liverpool Housing Trust\r\n\r\nHear from LHT about their Tenant Involvement\r\n\r\nSpeaker 3 Riverside\r\n\r\nRiverside and the Liverpool East Consortium will share their story about how they won the Youth involvement award at this years Tpas awards\r\n\r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nSupporters\r\n\r\nA big thank you to our supporters Liverpool Housing Trust, Riverside and the Liverpool East Consortium for sharing their expertise with us!\r\n\r\n         \r\n", "start_date_time": "2016-09-26 12:00:00", "end_date_time": "2016-09-26 15:00:00", "location": "Murdishaw Community Centre, Barnfield Avenue, Runcorn, Cheshire, WA7 6JW", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-06-28 12:41:57", "event_modified_date": "2017-12-14 09:32:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/83" }, "event_913": { "event_id": 70, "name": "An Introduction to Housing Law", "description": "A course that explains the fundamentals of housing law, looks at current issues and illustrates the links to your role.\r\n\r\nOther Dates\r\n\r\n16 June 2016 - London\r\n\r\n11 October 2016 - Leeds\r\n\r\nFurther Details\r\n\r\nThis course takes you through the basics of the English legal system and Housing Acts, explains the different types of tenancies and tenancy agreements as well as the law around anti social behaviour and repairs.  It offers a topical perspective on todays issues too and explains the implications of current legislation.\r\n\r\nCourse Content\r\n\r\n\r\n\tKey principles that underpin the English legal system\r\n\tThe rights and responsibilities of tenants and landlords\r\n\tYour tenancy and your rights to information, consultation and right to manage\r\n\tWhat security of tenure is and reasons why a landlord can claim repossession\r\n\tThe law relating to repairs and anti social behaviour\r\n\r\n\r\nAudience\r\n\r\nThe course is aimed at tenants and staff who would like to know more about housing law and how it relates to their role.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will know about the basics of housing law and be able to put issues into context.  You will better appreciate current issues and feel more confident in your role.\r\n\r\nWhat People Say\r\n\r\n\r\n'Key housing legislation and essentials was covered in an engaging manner'\r\n\r\n\r\n\r\n'I knew nothing about housing law and I found it all very useful'\r\n\r\n\r\n\r\n'Very well presented, made it easy to understand'\r\n\r\n", "start_date_time": "2016-09-22 10:00:00", "end_date_time": "2016-09-22 16:00:00", "location": "TBC, City Centre, Exeter, Devon, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-05-06 13:44:33", "event_modified_date": "2017-12-14 09:32:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/70" }, "event_914": { "event_id": 72, "name": "Chairing and Committee Skills - An Introduction", "description": "A great course that will help you understand the roles and expectations of the Chair, Officers and other committee members.\r\n\r\nOther Dates\r\n\r\n23 June 2016 - Peterborough\r\n\r\n4 October 2016 - London\r\n\r\nFurther Details\r\n\r\nThis essential introductory course looks at the role of the chair and other committee members.  It covers members' roles and responsibilities, committee protocols, expectations for chairing meetings, tips for forward planning as well as activities to help you make the most of your role.  It is full of practical tips and advice to help you develop your skills and offers an ideal opportunity to meet and learn from other people.\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee member\r\n\tDiscover hints and tips for chairing a meetings\r\n\tMake plans for moving your group forward\r\n\tIdentify your personal development plan\r\n\r\n\r\nAudience\r\n\r\nThis is an introductory course and is great for residents and community representatives who are new chairs or committee members.  It is also an excellent refresher for those who would like to develop their skills as well as a good introduction for new staff.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will gain valuable knowledge, have developed essential skills and will feel much more confident in your chair and committee member role.\r\n\r\nWhat People Say\r\n\r\n\r\n'I found all aspects of the course beneficial, there was an abundance of invaluable information'\r\n\r\n'It has provided me with lots of insight into my specific role as chair of the resident service inspectors'\r\n\r\n", "start_date_time": "2016-09-21 10:00:00", "end_date_time": "2016-09-21 16:00:00", "location": "TBC, City Centre, Leeds, West Yorkshire, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-05-17 09:00:35", "event_modified_date": "2017-12-14 09:32:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/72" }, "event_915": { "event_id": 84, "name": "North East Regional Forum", "description": "\r\n\r\nJoin us in Hull on Tuesday 20th September 2016\r\n\r\nAbout the event: \r\n\r\nThis free members exclusive events is open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area. \r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.  This is also an opportunity to hear about what is going on nationally and we always build in time to meet and have a chat with one another to create future connections\r\n\r\nJoin us for refreshments from 11.30am. Lunch will be served at approx 12.45pm.\r\n\r\nThe meeting will finish no later than 3pm. \r\n\r\nIt would be great to see you!\r\n\r\n\r\nAgenda\r\n\r\n12.00pm  Introduction and welcome by Gillian Mclaren\r\n\r\nSpeaker 1 Gillian Mclaren ‘Tpas Talks’\r\n\r\nGill will talk about current housing issues and policy and introduce the new Tpas tenant engagement standards.\r\n\r\nSpeaker 2 Hull City Council\r\n\r\nHear from Hull City Council about their award winning Tenant Involvement\r\n\r\nSpeaker 3 Gateshead Housing Company\r\n\r\nGateshead Housing Company will share the story about how their 'We stand together' project won the E&D award at this years Tpas awards\r\n\r\n\r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nSupporters\r\n\r\nA big thank you to our supporters Hull City Council and Gateshead Housing Company for sharing their expertise with us!\r\n\r\n   \r\n", "start_date_time": "2016-09-20 12:00:00", "end_date_time": "2016-09-20 15:00:00", "location": "Hull Guild Hall, Hull City Council, Hull, Humberside, HU1 2AA", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-06-28 12:45:42", "event_modified_date": "2017-12-14 09:32:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/84" }, "event_916": { "event_id": 43, "name": "Show the Value of Your Tenant Involvement", "description": "Find out how to create value through tenant involvement and community initiatives and then measure and report on your achievements.\r\n\r\nOther dates\r\n\r\n10 May 2016 - Manchester\r\n\r\n22 June 2016 - Birmingham\r\n\r\n4 July 2016 - Peterborough\r\n\r\n2 August 2016 - Bristol\r\n\r\nFurther Information\r\n\r\nThis course explores how resident involvement and community intiatives create social value.  It's easy to say what you do however proving why you do it and measuring the results can be harder to prove.  This course will help you to plan for outcomes and build in the measures to show the value that you create.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining 'value' and 'social value'\r\n\tThe difference between output and outcome measures\r\n\tLinking to your organisations business objectives\r\n\tUsing planning techniques to ensure outcomes\r\n\tAgreeing what and when to measure\r\n\tApplying techniques in your own role\r\n\tLinking social value and value for money assessments\r\n\tUsing evidence to make the business case for your work\r\n\tPublicising your achievements\r\n\r\n\r\nAudience\r\n\r\nHousing staff who plan and deliver tenant involvement and community intiatives.\r\n\r\nBy Completing This Course You Will\r\n\r\nBe able to plan to create value, measure your progress, evaluate and report on the value created through your work.\r\n\r\nWhat People Say\r\n\r\n'Planning for outcomes and outputs and ensuring everything links with corporate business plan really helpful'\r\n\r\n'Useful in current context of increasing focus on cost\/benefit evaluation'\r\n\r\n'I just wanted to thank you again for a really useful, engaging and informative training session - we found it very worthwhile'\r\n", "start_date_time": "2016-09-20 10:00:00", "end_date_time": "2016-09-20 16:00:00", "location": "TBC, City Centre, London, London, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-04-19 10:33:32", "event_modified_date": "2017-12-14 09:32:50", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/43" }, "event_917": { "event_id": 96, "name": "Scrutiny Live Manchester", "description": "Tpas are proud to host a Scrutiny Live event on Housing Day.\r\n\r\n\r\n\r\nScrutiny Live is a series of tenant led events asking the questions that matter about housing. \r\n\r\nPlaces are strictly limited - please book your place soon! \r\n\r\nA number of Scrutiny Live events are being held nationally on #housingday.\r\n\r\nThe events will be broadcast on social media. Follow @scrutinylive on Twitter for details\r\n\r\n \r\n\r\nFAQs\r\n\r\nI don't live near Manchester. Are there any other events on?\r\n\r\nThere certainly are! Scrutiny Live have got events in Oxfordshire, Birmingham and London, with more likely to be added. Tweet @scrutinylive for more info or keep an eye on their blog\r\n\r\nThis event will be live broadcasted using #ScrutinyLive\r\n\r\n\r\nCan't make this event?\r\n\r\nJoin us online at 3.30pm on 19th September with our first ever, live Tweet Chat hosted by Tpas.\r\n\r\nFind out more here\r\n", "start_date_time": "2016-09-19 11:30:00", "end_date_time": "2016-09-19 12:30:00", "location": "Tpas ltd, 4b Paragon house, 48 Seymour Grove, Old Trafford, Greater Manchester, M16 0LN", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-08-31 15:53:48", "event_modified_date": "2017-12-14 09:32:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/96" }, "event_918": { "event_id": 94, "name": "Eastern Regional Forum", "description": "\r\n\r\nJoin us in Braintree on Wednesday 14th September 2016\r\n\r\n\r\nAbout the event: \r\n\r\nThis free members exclusive event is open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area. \r\n\r\nHear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.  This is also an opportunity to hear about what is going on nationally and we always build in time to meet and have a chat with one another to create future connections.\r\n\r\nJoin us for refreshments from 11.30am, lunch will be served at approx 12.45pm.\r\n\r\nThe meeting will finish no later than 3pm. \r\n\r\nIt would be great to see you!\r\n\r\n\r\nAgenda\r\n\r\n12.00pm  Introduction and welcome by Kate Newbolt\r\n\r\nSpeaker  1 Kate Newbolt ‘Tpas Talks’\r\n\r\nKate will talk about current housing issues and policy and discuss the new Tpas tenant engagement standards.\r\n\r\nSpeaker 2  Colne Housing\r\n\r\nHear best practice from our member organisation\r\n\r\nSpeaker  3 Osborne\r\n\r\nOsborne will be talking about their relationships with residents and how their voice are being heard.  They will highlight how through working with their communities, they have been able to create better community outcomes by developing and improving facilities.\r\n\r\n   \r\n\r\nIf you would like further information, please email lisa.holt@tpas.org.uk\r\n\r\n\r\nSupporters\r\n\r\nA big thank you to our supporters Colne and Osborne for sharing their expertise with us!\r\n\r\n          \r\n", "start_date_time": "2016-09-14 12:00:00", "end_date_time": "2016-09-14 15:00:00", "location": "Braintree Town Hall, Market Place, Braintree, Essex, CM7 3YG", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-08-08 09:59:28", "event_modified_date": "2017-12-14 09:32:57", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/94" }, "event_919": { "event_id": 63, "name": "An Introduction to Social Housing", "description": "Set your involvement or job role in context by exploring social housing, housing management and tenant engagement, its origins, changes and challenges - including the Housing & Planning Bill 2016.  Take the opportunity to learn about and discuss the key issues in social housing today.\r\n\r\nOther Dates\r\n\r\n7 June 2016 - Ipswich\r\n\r\n26 October 2016 - Birmingham\r\n\r\nFurther Details\r\n\r\nThis course gives a broad view of social housing in all its forms, from its origins to what's happening now and proposed changes.  Understanding the role of social housing, how it is funded and managed will help you to recognise the importance of your role in delivering, monitoring, improving or scrutinising services.  The course also explores the role of tenants, residents and communitieis in delivering and managing social housing.\r\n\r\nContent\r\n\r\n\r\n\tThe origins of social housing\r\n\tThe vision, purpose and aims of housing providers\r\n\tHow social housing is governed and managed\r\n\tFunding, including providing and building new homes\r\n\tRegulatory requirements - the standards for social housing\r\n\tCurrent issues and changes\r\n\tKey landlord services and how they operate\r\n\tThe important role of tenant enagagement\r\n\r\n\r\nAudience\r\n\r\nThis course is ideal for tenants and staff with an interest in finding out more about the housing environment in which they work or volunteer. \r\n\r\nBenefits ot Attending This Course\r\n\r\nYou will be better informed about the context in which you work or volunteer and feel more confident in your role.\r\n\r\nWhat People Say\r\n\r\n\r\n'Useful to know what differeng things landlords do and who key decision makers are'\r\n\r\n\r\n\r\n'A very enjoyable course... I have learnt a lot about social housing'\r\n\r\n\r\n\r\n'Exchanging ideas, views, experiences and information with different types of tenants and information on how organisations function in different ways'\r\n\r\n", "start_date_time": "2016-09-14 10:00:00", "end_date_time": "2016-09-14 16:00:00", "location": "TBC, City Centre, London, London, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-05-04 12:02:46", "event_modified_date": "2017-12-14 09:32:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/63" }, "event_920": { "event_id": 68, "name": "Planning for Successful Scrutiny", "description": "Do you want to find out how to plan your scrutiny projects to achieve the best results?  This course will help you to develop a robust scrutiny project that meets your needs but also adds value and builds in accountability.\r\n\r\nOther Dates\r\n\r\n9 June 2016 - London\r\n\r\n16 August 2016 - Taunton\r\n\r\n23 August 2016 - Birmingham\r\n\r\n8 September 2016 - York\r\n\r\nFurther Details\r\n\r\nThe course introduces a project management approach to ensure you have clear objectives that can be achieved within your timescales.  It looks at the range of activities that you can use to gather information for scrutiny and when they might be relevant.  It also explores the role of performance information in designing, researching and monitoring scrutiny.  The course is not prescriptive about the approach you take but builds in principles that will enable you to evaluate your achievements.\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to use project management techniques to plan your review and make the best use of your resources\r\n\tExplore methods to obtain the evidence you need\r\n\tUsing performance information to support your research and findings\r\n\tPlan with clear objectives in mind from the outset\r\n\tDevelop measures so you know when your project has succeeded and the difference it helped to make\r\n\r\n\r\nAudience\r\n\r\nThis course is aimed at tenants who are involved in scrutiny or who are planning to become involved in scrutiny.  It is also useful for staff who are working with tenants to plan scrutiny reviews.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will develop knowledge and confidence to plan your scrutiny projects ensuring they are based on evidence and achieve measurable outcomes.\r\n\r\nWhat People Said and Found Useful\r\n\r\n\r\n'Having a better idea of the role of the scrutiny team really was useful'\r\n\r\n'Deciding what to scrutinise and scoring'\r\n\r\n'Looking at reports\/interviews etc'\r\n\r\n'I understand now how to draw findings... from evidence that has been gathered'\r\n\r\n'The trainer made it fun, enjoyable and easy to understand - made everything clear'\r\n\r\n", "start_date_time": "2016-09-13 09:00:00", "end_date_time": "2016-09-13 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-05-05 10:06:36", "event_modified_date": "2017-12-14 09:32:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/68" }, "event_921": { "event_id": 67, "name": "Planning for Successful Scrutiny", "description": "Do you want to find out how to plan your scrutiny projects to achieve the best results?  This course will help you to develop a robust scrutiny project that meets your needs but also adds value and builds in accountability.\r\n\r\nOther Dates\r\n\r\n9 June 2016 - London\r\n\r\n16 August 2016 - Taunton\r\n\r\n23 August 2016 - Birmingham\r\n\r\n13 September 2016 - Manchester\r\n\r\nFurther Details\r\n\r\nThe course introduces a project management approach to ensure you have clear objectives that can be achieved within your timescales.  It looks at the range of activities that you can use to gather information for scrutiny and when they might be relevant.  It also explores the role of performance information in designing, researching and monitoring scrutiny.  The course is not prescriptive about the approach you take but builds in principles that will enable you to evaluate your achievements.\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to use project management techniques to plan your review and make the best use of your resources\r\n\tExplore methods to obtain the evidence you need\r\n\tUsing performance information to support your research and findings\r\n\tPlan with clear objectives in mind from the outset\r\n\tDevelop measures so you know when your project has succeeded and the difference it helped to make\r\n\r\n\r\nAudience\r\n\r\nThis course is aimed at tenants who are involved in scrutiny or who are planning to become involved in scrutiny.  It is also useful for staff who are working with tenants to plan scrutiny reviews.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will develop knowledge and confidence to plan your scrutiny projects ensuring they are based on evidence and achieve measurable outcomes.\r\n\r\nWhat People Said and Found Useful\r\n\r\n\r\n'Having a better idea of the role of the scrutiny team really was useful'\r\n\r\n'Deciding what to scrutinise and scoring'\r\n\r\n'Looking at reports\/interviews etc'\r\n\r\n'I understand now how to draw findings... from evidence that has been gathered'\r\n\r\n'The trainer made it fun, enjoyable and easy to understand - made everything clear'\r\n\r\n", "start_date_time": "2016-09-08 10:00:00", "end_date_time": "2016-09-08 16:00:00", "location": "TBC, City Centre, York, North Yorkshire, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-05-05 10:02:08", "event_modified_date": "2017-12-14 09:32:52", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/67" }, "event_922": { "event_id": 76, "name": "Supporting and Developing Tenant Scrutiny", "description": "Do you or are you planning to support tenants in carrying out scrutiny? Whether you are experienced and what to check how you are doing or new to the role and want some clarity on what it involves this course is for you.\r\n\r\nOther Dates\r\n\r\n27 July 2016 - Leeds\r\n\r\nFurther Details\r\n\r\nScrutiny is well established and performing well in many organisations but it only takes a change to the group, a change of staff, a restructure or budget cuts and it can begin to run into challenging times. This course addresses the issues you may face in developing and sustaining effective tenant scrutiny in the current environment. It's not about prescribing exactly how you carry out the scrutiny - there are many ways that work, but understanding the context and getting the basics right will contribute to successful outcomes.\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore what successful scrutiny looks like\r\n\tLook at a range of models and approaches\r\n\tAssess the best way to get buy in from tenants, staff and governance\r\n\tSee how your approach measures up to our Quality Assured Scrutiny standards\r\n\tLook at recruitment and retention for the group\/project\r\n\tExamine how to build and support a performing team\r\n\tExplore the training and support required by scrutiny group members\r\n\tDevelop approaches to empower and deliver tenant led scrutiny\r\n\tTips for effective well planned scrutiny projects with clear outcomes\r\n\r\n\r\nAudience\r\n\r\nThe course is suitable for staff whose role involves developing and supporting scrutiny within the organisation.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will feel more confident to develop and support scrutiny and be able to show that your scrutiny arrangements are evidence based, achieve measurable outcomes and offer value for money.\r\n", "start_date_time": "2016-08-24 10:00:00", "end_date_time": "2016-08-24 16:00:00", "location": "TBC, City Centre, Ipswich, Suffolk, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-05-24 06:00:13", "event_modified_date": "2017-12-14 09:32:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/76" }, "event_923": { "event_id": 65, "name": "Planning for Successful Scrutiny", "description": "This course in Taunton is now FULL. If there is demand we will run another course later in the year. Please register your interest with the Tpas Training Team on 0161 868 3520 or training@tpas.org.uk.\r\n\r\nDo you want to find out how to plan your scrutiny projects to achieve the best results?  This course will help you to develop a robust scrutiny project that meets your needs but also adds value and builds in accountability.\r\n\r\nOther Dates\r\n\r\n9 June 2016 - London\r\n\r\n23 August 2016 - Birmingham\r\n\r\n8 September 2016 - York\r\n\r\n13 September 2016 - Manchester\r\n\r\nFurther Details\r\n\r\nThe course introduces a project management approach to ensure you have clear objectives that can be achieved within your timescales.  It looks at the range of activities that you can use to gather information for scrutiny and when they might be relevant.  It also explores the role of performance information in designing, researching and monitoring scrutiny.  The course is not prescriptive about the approach you take but builds in principles that will enable you to evaluate your achievements.\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to use project management techniques to plan your review and make the best use of your resources\r\n\tExplore methods to obtain the evidence you need\r\n\tUsing performance information to support your research and findings\r\n\tPlan with clear objectives in mind from the outset\r\n\tDevelop measures so you know when your project has succeeded and the difference it helped to make\r\n\r\n\r\nAudience\r\n\r\nThis course is aimed at tenants who are involved in scrutiny or who are planning to become involved in scrutiny.  It is also useful for staff who are working with tenants to plan scrutiny reviews.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will develop knowledge and confidence to plan your scrutiny projects ensuring they are based on evidence and achieve measurable outcomes.\r\n\r\nWhat People Said and Found Useful\r\n\r\n\r\n'Having a better idea of the role of the scrutiny team really was useful'\r\n\r\n'Deciding what to scrutinise and scoring'\r\n\r\n'Looking at reports\/interviews etc'\r\n\r\n'I understand now how to draw findings... from evidence that has been gathered'\r\n\r\n'The trainer made it fun, enjoyable and easy to understand - made everything clear'\r\n\r\n", "start_date_time": "2016-08-16 10:00:00", "end_date_time": "2016-08-16 16:00:00", "location": "Holiday Inn Taunton, Deane Gate Avenue, Taunton, Somerset, TA1 2AU", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-05-05 09:47:06", "event_modified_date": "2017-12-14 09:32:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/65" }, "event_924": { "event_id": 61, "name": "Introduction to Involvement - For All Your Staff", "description": "A new course and an essential part of everyone's housing training.  This course shows how and why engaging with tenants, residents and communities makes excellent business sense and gives practical tips and techniques to make engagement work for you.\r\n\r\nOther Dates:\r\n\r\n1 June 2016 - Birmingham\r\n\r\n28 July 2016 - London\r\n\r\n28 September 2016 - Peterborough\r\n\r\nFurther Details\r\n\r\nThis course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times.  It shows that engagement is an essential skill for all housing staff and falls into most housing roles.  The course provides the principles of positive engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.\r\n\r\nCourse Content\r\n\r\n\r\n\tHow engaging with tenants can play a key role in improving your business\r\n\tLevels of engagement and suitable approachess\r\n\tThe new Tpas National Engagement Standards and regulatory expectations\r\n\tThe barriers to effective engagement and overcoming them\r\n\tTools and techniques to help you engage effectively\r\n\tUsing engagement and customer insight to co design services\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff from all services and departments across the organisation from senior managers to front line officers and is also useful for board members.\r\n\r\nBy Completing This Course You Will\r\n\r\nHave the knowledge and confidence to effectively engage with tenants, residents and communities to shape and deliver cost effective and valued services and projects.\r\n\r\nWhat People Say\r\n\r\n'The course was interesting from start to finish'\r\n\r\n'Understanding what we all want and that there should be measured outcomes'\r\n\r\n'Great format, lots of discussion, two way and very interactive'\r\n", "start_date_time": "2016-08-11 10:00:00", "end_date_time": "2016-08-11 16:00:00", "location": "Tpas Offices, Suite 4b Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-05-04 09:59:12", "event_modified_date": "2017-12-14 09:32:51", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/61" }, "event_925": { "event_id": 58, "name": "Value for Money", "description": "Value for money is not the easiest thing to define or measure.  This course uses interactive exercises and scenarios to explore 'value for money' in housing in an accessible and enjoyable way.\r\n\r\nOther Dates\r\n\r\n20 October 2016 - Ipswich\r\n\r\nFurther Details\r\n\r\nUnderstand what value for money (VfM) really means, with the emphasis on 'value' and not just 'money'.  Apply your knowledge to making value for money assessments whatever your role.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining value for money\r\n\tThe relationship between economy, efficiency and effectiveness\r\n\tMaking sure you are doing the right things and then doing them right\r\n\tGathering information to assess value for money\r\n\tInvolving tenants and residents in value for money assessments\r\n\tConsidering value that isn't measured by money\r\n\tApplying VfM principles in your own organisation\r\n\tExploring the regulators requirements around VfM for housing associations and how this approach is useful for councils too\r\n\r\n\r\nAudience\r\n\r\nThis is an ideal course for tenants and residents involved in improving services, influencing decisions, scrutiny and community projects.  It's also great for staff who make the value for money case for the work they do or work with tenants and residents on value for money issues.\r\n\r\nBenefits for Attending the Course\r\n\r\nYou will feel more confident in assessing value for money and be able to effectively contribute to discussions and activities.\r\n\r\nWhat People Say and Found Useful\r\n\r\n'Brilliant - exceeded expectations on, at times, a dry subject'\r\n\r\n'All of it! How to cearly and consicely explain VfM - Brainstorming ideas on how to further embed VfM'\r\n\r\n'Really understanding the difference between outputs and outcomes (efficiences)'\r\n\r\n'How to explain VfM is not just money saving'\r\n", "start_date_time": "2016-08-10 10:00:00", "end_date_time": "2016-08-10 16:00:00", "location": "TBC, City Centre, Bristol, Avon, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-04-27 12:01:39", "event_modified_date": "2017-12-14 09:32:50", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/58" }, "event_926": { "event_id": 42, "name": "Show the Value of Your Tenant Involvement", "description": "Find out how to create value through tenant involvement and community initiatives and then measure and report on your achievements.\r\n\r\nOther dates\r\n\r\n10 May 2016 - Manchester\r\n\r\n22 June 2016 - Birmingham\r\n\r\n4 July 2016 - Peterborough\r\n\r\n20 September 2016 - London\r\n\r\nFurther Information\r\n\r\nThis course explores how resident involvement and community intiatives create social value.  It's easy to say what you do however proving why you do it and measuring the results can be harder to prove.  This course will help you to plan for outcomes and build in the measures to show the value that you create.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining 'value' and 'social value'\r\n\tThe difference between output and outcome measures\r\n\tLinking to your organisations business objectives\r\n\tUsing planning techniques to ensure outcomes\r\n\tAgreeing what and when to measure\r\n\tApplying techniques in your own role\r\n\tLinking social value and value for money assessments\r\n\tUsing evidence to make the business case for your work\r\n\tPublicising your achievements\r\n\r\n\r\nAudience\r\n\r\nHousing staff who plan and deliver tenant involvement and community intiatives.\r\n\r\nBy Completing This Course You Will\r\n\r\nBe able to plan to create value, measure your progress, evaluate and report on the value created through your work.\r\n\r\nWhat People Say\r\n\r\n'Planning for outcomes and outputs and ensuring everything links with corporate business plan really helpful'\r\n\r\n'Useful in current context of increasing focus on cost\/benefit evaluation'\r\n\r\n'I just wanted to thank you again for a really useful, engaging and informative training session - we found it very worthwhile'\r\n", "start_date_time": "2016-08-02 10:00:00", "end_date_time": "2016-08-02 16:00:00", "location": "TBC, City Centre, Bristol, Somerset, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-04-19 10:31:39", "event_modified_date": "2017-12-14 09:32:50", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/42" }, "event_927": { "event_id": 39, "name": "Decision Making - Techniques and Skills", "description": "Are you involved in making or influencing high level decisions about services, strategies or projects?  Do you want to take on this role in the future?  This course will provide techniques to help you contribute to insightful and considered decisions in your current and future roles.\r\n\r\nOther Dates\r\n\r\n8 June 2016 - Birmingham\r\n\r\n14 June 2016 - York\r\n\r\n5 July 2016 - London\r\n\r\n26 July 2016 - Exeter\r\n\r\nFurther Details\r\n\r\nTenants, as well as staff, are increasingly involved in making high level and important decisions and plans, from service improvement, to business planning.  This course uses a range of practical tools and techniques to help you develop a more strategic approach.  It covers the principles, skills and techniques that individuals and groups can use to make effective strategic decisions.\r\n\r\nCourse Content\r\n\r\n\r\n\tClarifying the roles and responsibilities of individual members and the group\r\n\tBeing strategic, what does it mean and the implications for your role\r\n\tHelpful tools for making decisions\r\n\tTips for negotiation\r\n\tReaching a consensus\r\n\tEvaluating and monitoring the decisions you make\r\n\tReflecting on your individual and group skills\r\n\tApplying your learning to your role\r\n\r\n\r\nAudience\r\n\r\nThis course is suitable for staff, tenants and residents.  It would be beneficial for members of tenant committees\/panels, scrutiny and performance monitoring groups, and will help with business planning, team and project planning and high level discussions such as mergers or governance changes.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be better prepared to make collective decisions and work with other staff, tenants or residents effectively.  You will feel more confident to make informed and balanced strategic decisions.\r\n\r\nWhat People Say\r\n\r\n\r\n'Clarified a jumble of ideas I had previously and made sense of them'\r\n\r\n\r\n\r\n'It was all very interesting and thought provoking'\r\n\r\n\r\n\r\n'I learnt new things about myself which will hopefully help me to make better more informed decisions in my personal and professional life'\r\n\r\n\r\n\r\n'Excellent course - thank you\r\n\r\n\r\n\r\n'Excellent course - thank you\r\n\r\n", "start_date_time": "2016-07-26 10:00:00", "end_date_time": "2016-07-26 16:00:00", "location": "TBC, City Centre, Exeter, Devon, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-04-19 10:23:55", "event_modified_date": "2017-12-14 09:32:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/39" }, "event_928": { "event_id": 85, "name": "Tenants Merger Roundtable - London ", "description": "Join us for a discussion on tenants’ roles in mergers, partnerships and other structural changes\r\n\r\nBroadway House, Tothill Street, London\r\nThursday 21st July 2016, 10am to 12:30pm\r\n\r\nTpas would like to invite our member involved tenants to participate in a discussion on the roles and experiences of tenants in mergers, partnerships and other major organisational changes. \r\n\r\nMergers in particular are very visible in the social housing sector at present, and questions have been raised about where tenants fit into decision making and what other options can be considered.\r\n\r\nTpas is pleased to be working with a group of housing associations who have come together to develop some principles and guidance on how to consider all options and keep the organisation on the front foot, how to achieve successful outcomes and avoid mistakes made by others, and how tenants can be part of making strategy and decisions. More information on the project is included with this invitation.\r\n\r\nWe are hosting two sessions, with about 15 places at each (this is the second event) where we want to spend a couple of hours exploring these issues with tenants.\r\n\r\nThese sessions will enable us to explore tenants’ views and experiences in some depth. Some of our participants will have direct experience of different types of organisational change, others will be more interested to discuss principles and potential working practices. Discussions will be confidential but the opinions shared will feed into the final report and guidance that is produced.\r\n\r\nI do hope you will be able to identify someone to come along. We are aware that Tpas members value opportunities for tenants and involvement staff to engage with matters of sector-wide importance, and we work hard to create such opportunities.\r\n\r\nPlease confirm your place on the roundtable discussion with leanne.farrell@tpas.org.uk or call on  0161 868 3552\r\n\r\nBook your place\r\n", "start_date_time": "2016-07-21 10:00:00", "end_date_time": "2016-07-21 12:30:00", "location": "Broadway House, Tothill Street, London, London, SW1H 9NQ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-07-18 13:47:39", "event_modified_date": "2017-12-14 09:32:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/85" }, "event_929": { "event_id": 75, "name": "London & South East Regional Meeting", "description": "Join us in Crawley on Tuesday 19th July\r\n\r\nThis free members exclusive events is open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area. \r\n\r\nYou can hear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.  This is also an opportunity to hear about what is going on nationally and we always build in time to meet and have a chat with one another to create future connections\r\n\r\n\r\n\tIntroduction and welcome by Jenny Osbourne,\r\n\tPresentation 1 Jenny Osbourne ‘TPAS Talks’\r\n\tPresentation 2 Brighton Housing Trust\r\n\tPresentation 3 Osborne\r\n\r\n\r\nJoin us for refreshments from 11.30am. Lunch will be served at approx 12.45pm.\r\n\r\nThe meeting will finish no later than 3pm. \r\n\r\nIt would be great to see you!\r\n\r\nif you have any questions please contact Lisa Holt on lisa.holt@tpas.org.uk\r\n\r\n \r\n\r\n \r\n", "start_date_time": "2016-07-19 12:00:00", "end_date_time": "2016-07-19 15:00:00", "location": "The Hawth, Hawth Avenue, Crawley, West Sussex , RH10 6YZ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-05-18 11:29:28", "event_modified_date": "2017-12-14 09:32:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/75" }, "event_930": { "event_id": 79, "name": "Tpas Annual General Meeting", "description": "\r\n\r\nThe Tpas Annual General Meeting took place at the same time as our Annual Conference.\r\n\r\nThis was a member only event.\r\n\r\n\r\n\r\nAgenda\r\n\r\n1. Welcome and housekeeping\r\n\r\n2. Chairs report\r\n\r\n3. Apologies\r\n\r\n4. Minutes of AGM 8th February 2016\r\n\r\n4. Chairs report\r\n\r\n5. Tpas annual accounts 2015\/16\r\n\r\n6. CEO Report: Creating the conversations that matter\r\n\r\n7. Notice around reappointment of auditors\r\n\r\n8. Closing remarks and meeting close\r\n\r\nPlease click here to read the meeting minutes\r\n\r\n \r\n", "start_date_time": "2016-07-13 17:00:00", "end_date_time": "2016-07-13 18:00:00", "location": "Chesford Grange, Kenilworth, Warwick, Warwickshire, CV8 2LD", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-06-15 12:36:32", "event_modified_date": "2017-12-14 09:32:55", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/79" }, "event_931": { "event_id": 8, "name": "Tpas National Tenant Conference 2016", "description": "\r\n\r\nThe Tpas National Tenant Conference is the largest gathering of tenants and staff across the country. It will be packed with expert knowledge, practical guidance and real case studies to help you enhance your tenant involvement activity.\r\n\r\nWe’re now facing the 1% reduction in rent, the Right To Buy and Pay to Stay policies. Those that receive services, those that pay the rent and those working on the front line with tenants to strategically shape better services need to be fully informed and prepared for this future.\r\n\r\nTenants and Landlord staff make strong partners to maximise the value of what tenant involvement delivers. This conference brings together award winning housing associations with innovative approaches based on real life scenarios of tackling tenant involvement strategically, inclusively and efficiently.\r\n\r\n\r\nBook Here Now\r\n", "start_date_time": "2016-07-13 11:00:00", "end_date_time": "2016-07-14 17:00:00", "location": "Chesford Grange, B4115, Kenilworth, Warwick, CV8 2LD", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-03-16 11:37:28", "event_modified_date": "2017-12-14 09:32:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/8" }, "event_932": { "event_id": 38, "name": "Decision Making - Techniques and Skills", "description": "Are you involved in making or influencing high level decisions about services, strategies or projects?  Do you want to take on this role in the future?  This course will provide techniques to help you contribute to insightful and considered decisions in your current and future roles.\r\n\r\nOther Dates\r\n\r\n8 June 2016 - Birmingham\r\n\r\n14 June 2016 - York\r\n\r\n26 July 2016 - Exeter\r\n\r\nFurther Details\r\n\r\nTenants, as well as staff, are increasingly involved in making high level and important decisions and plans, from service improvement, to business planning.  This course uses a range of practical tools and techniques to help you develop a more strategic approach.  It covers the principles, skills and techniques that individuals and groups can use to make effective strategic decisions.\r\n\r\nCourse Content\r\n\r\n\r\n\tClarifying the roles and responsibilities of individual members and the group\r\n\tBeing strategic, what does it mean and the implications for your role\r\n\tHelpful tools for making decisions\r\n\tTips for negotiation\r\n\tReaching a consensus\r\n\tEvaluating and monitoring the decisions you make\r\n\tReflecting on your individual and group skills\r\n\tApplying your learning to your role\r\n\r\n\r\nAudience\r\n\r\nThis course is suitable for staff, tenants and residents.  It would be beneficial for members of tenant committees\/panels, scrutiny and performance monitoring groups, and will help with business planning, team and project planning and high level discussions such as mergers or governance changes.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will be better prepared to make collective decisions and work with other staff, tenants or residents effectively.  You will feel more confident to make informed and balanced strategic decisions.\r\n\r\nWhat People Say\r\n\r\n\r\n'Clarified a jumble of ideas I had previously and made sense of them'\r\n\r\n\r\n\r\n'It was all very interesting and thought provoking'\r\n\r\n\r\n\r\n'I learnt new things about myself which will hopefully help me to make better more informed decisions in my personal and professional life'\r\n\r\n\r\n\r\n'Excellent course - thank you\r\n\r\n", "start_date_time": "2016-07-05 10:00:00", "end_date_time": "2016-07-05 16:00:00", "location": "TBC, City Centre, City of London, London, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-04-19 10:07:41", "event_modified_date": "2017-12-14 09:32:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/38" }, "event_933": { "event_id": 37, "name": "Show the Value of Your Tenant Involvement", "description": "Find out how to create value through tenant involvement and community initiatives and then measure and report on your achievements.\r\n\r\nOther dates\r\n\r\n10 May 2016 - Manchester\r\n\r\n22 June 2016 - Birmingham\r\n\r\n4 July 2016 - Peterborough\r\n\r\n20 September 2016 - London\r\n\r\nFurther Information\r\n\r\nThis course explores how resident involvement and community intiatives create social value.  It's easy to say what you do however proving why you do it and measuring the results can be harder to prove.  This course will help you to plan for outcomes and build in the measures to show the value that you create.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining 'value' and 'social value'\r\n\tThe difference between output and outcome measures\r\n\tLinking to your organisations business objectives\r\n\tUsing planning techniques to ensure outcomes\r\n\tAgreeing what and when to measure\r\n\tApplying techniques in your own role\r\n\tLinking social value and value for money assessments\r\n\tUsing evidence to make the business case for your work\r\n\tPublicising your achievements\r\n\r\n\r\nAudience\r\n\r\nHousing staff who plan and deliver tenant involvement and community intiatives.\r\n\r\nBy Completing This Course You Will\r\n\r\nBe able to plan to create value, measure your progress, evaluate and report on the value created through your work.\r\n\r\nWhat People Say\r\n\r\n'Planning for outcomes and outputs and ensuring everything links with corporate business plan really helpful'\r\n\r\n'Useful in current context of increasing focus on cost\/benefit evaluation'\r\n\r\n'I just wanted to thank you again for a really useful, engaging and informative training session - we found it very worthwhile'\r\n", "start_date_time": "2016-07-04 10:00:00", "end_date_time": "2016-07-04 16:00:00", "location": "TBC, City Centre, Peterborough, Cambridgeshire, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-04-19 10:05:39", "event_modified_date": "2017-12-14 09:32:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/37" }, "event_934": { "event_id": 36, "name": "Chairing and Committee Skills - An Introduction", "description": "A great course that will help you understand the roles and expectations of the Chair, Officers and other committee members.\r\n\r\nOther Dates\r\n\r\n21 September 2016 - Leeds\r\n\r\n4 October 2016 - London\r\n\r\nFurther Details\r\n\r\nThis essential introductory course looks at the role of the chair and other committee members.  It covers members' roles and responsibilities, committee protocols, expectations for chairing meetings, tips for forward planning as well as activities to help you make the most of your role.  It is full of practical tips and advice to help you develop your skills and offers an ideal opportunity to meet and learn from other people.\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee member\r\n\tDiscover hints and tips for chairing a meetings\r\n\tMake plans for moving your group forward\r\n\tIdentify your personal development plan\r\n\r\n\r\nAudience\r\n\r\nThis is an introductory course and is great for residents and community representatives who are new chairs or committee members.  It is also an excellent refresher for those who would like to develop their skills as well as a good introduction for new staff.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will gain valuable knowledge, have developed essential skills and will feel much more confident in your chair and committee member role.\r\n\r\nWhat People Say\r\n\r\n\r\n'I found all aspects of the course beneficial, there was an abundance of invaluable information'\r\n\r\n'It has provided me with lots of insight into my specific role as chair of the resident service inspectors'\r\n\r\n", "start_date_time": "2016-06-23 10:00:00", "end_date_time": "2016-06-23 16:00:00", "location": "TBC, City Centre, Peterborough, Cambridgeshire, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-04-19 10:03:17", "event_modified_date": "2017-12-14 09:32:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/36" }, "event_935": { "event_id": 74, "name": "Midlands Regional Meeting", "description": "Our Midlands regional meeting took place in Coventry on Wednesday 22nd June\r\n\r\nEvent summary\r\n\r\n\r\n\tIntroduction and welcome by Kate Newbolt\r\n\tPresentation 1 Kate Newbolt ‘TPAS Talks’\r\n\tPresentation 2 Orbit\r\n\tPresentation 3 NFTMO \r\n\r\n\r\nIf you need any further information, please contact Lisa Holt on lisa.holt@tpas.org.uk \r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n \r\n", "start_date_time": "2016-06-22 12:00:00", "end_date_time": "2016-06-22 15:00:00", "location": "Moat House Leisure and Neighbourhood Centre, Winston Avenue, Coventry, West Midlands, CV2 1EA", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-05-18 11:22:33", "event_modified_date": "2017-12-14 09:32:54", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/74" }, "event_936": { "event_id": 34, "name": "An Introduction to Housing Law", "description": "A course that explains the fundamentals of housing law, looks at current issues and illustrates the links to your role.\r\n\r\nOther Dates\r\n\r\n22 September 2016 - Exeter\r\n\r\n11 October 2016 - Leeds\r\n\r\nFurther Details\r\n\r\nThis course takes you through the basics of the English legal system and Housing Acts, explains the different types of tenancies and tenancy agreements as well as the law around anti social behaviour and repairs.  It offers a topical perspective on todays issues too and explains the implications of current legislation.\r\n\r\nCourse Content\r\n\r\n\r\n\tKey principles that underpin the English legal system\r\n\tThe rights and responsibilities of tenants and landlords\r\n\tYour tenancy and your rights to information, consultation and right to manage\r\n\tWhat security of tenure is and reasons why a landlord can claim repossession\r\n\tThe law relating to repairs and anti social behaviour\r\n\r\n\r\nAudience\r\n\r\nThe course is aimed at tenants and staff who would like to know more about housing law and how it relates to their role.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will know about the basics of housing law and be able to put issues into context.  You will better appreciate current issues and feel more confident in your role.\r\n\r\nWhat People Say\r\n\r\n\r\n'Key housing legislation and essentials was covered in an engaging manner'\r\n\r\n\r\n\r\n'I knew nothing about housing law and I found it all very useful'\r\n\r\n\r\n\r\n'Very well presented, made it easy to understand'\r\n\r\n", "start_date_time": "2016-06-16 10:00:00", "end_date_time": "2016-06-16 16:00:00", "location": "TBC, City Centre, ., London, .", "photo": null, "category": "Training Course", "status": "inactive", "event_added_date": "2016-04-19 09:58:41", "event_modified_date": "2017-12-14 09:32:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/34" }, "event_937": { "event_id": 15, "name": "South West Regional Meeting (THIS MEETING WAS POSTPONED UNTIL JULY 2016)", "description": "Join us in Gloucester on Monday 16th May\r\n\r\nThis free members exclusive events is open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area. \r\n\r\nYou can hear about good practice in tenant engagement from key speakers including housing sector professionals and tenants.  This is also an opportunity to hear about what is going on nationally and we always build in time to meet and have a chat with one another to create future connections\r\n\r\n\r\n\tIntroduction and welcome by Emma-Jane Flynn\r\n\tPresentation 1 Emma-Jane Flynn ‘TPAS Talks’\r\n\tNational update from our Consultancy Manager\r\n\tPresentation 2 Gloucester City Homes\r\n\tPresentation 3 Alliance Homes\r\n\tHear best practice from our member organisation\r\n\r\n\r\nJoin us for refreshments from 11.30am. Lunch will be served at approx 12.45pm.\r\n\r\nThe meeting will finish no later than 3pm. \r\n\r\nIt would be great to see you!\r\n", "start_date_time": "2016-05-16 11:30:00", "end_date_time": "2016-05-16 15:00:00", "location": "Gloucestershire Deaf Association Community Centre, Colin Road, Gloucester, Gloucestershire, GL4 3JL", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-03-29 07:49:33", "event_modified_date": "2017-12-14 09:32:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/15" }, "event_938": { "event_id": 14, "name": "North East Regional Meeting", "description": "Our latest North East Regional meeting took place on 25th April 2016 in Houghton le Spring near Newcastle.\r\n\r\nThis free members exclusive event was open to tenants and staff members alike and was a great way to network and share good practice.\r\n\r\nClick here for a summary of what took place..\r\n\r\nIntroduction and welcome by Gillian Mclaren\r\n\r\n\r\n\tPresentation 1 Gillian Mclaren ‘TPAS Talks’\r\n\tPresentation 2 Gentoo Group, Lucy Malarkey\r\n\tPresentation 3 David Jones, Byker Community Trust\r\n\r\n\r\n \r\n", "start_date_time": "2016-04-25 11:30:00", "end_date_time": "2016-04-25 15:00:00", "location": "Gentoo Group, The Skyline Centre, 88 Newbottle Street, Houghton le spring, Tyne and Wear, DH4 4AJ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-03-29 07:29:38", "event_modified_date": "2017-12-14 09:32:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/14" }, "event_939": { "event_id": 16, "name": "North West Regional Meeting", "description": "These free member’s exclusive event is open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area.\r\n\r\nOur North West Regional Meeting took us to the Community Gateway Association offices in Preston, for an afternoon of learning, sharing and networking.\r\n\r\nThere were 37 members in attendance from across 10 housing providers including tenants and officers.\r\n\r\nTake a look at our event summary in our knowledge hub by clicking here.\r\n\r\n\r\n\tIntroduction and welcome by Gillian Mclaren\r\n\tPresentation 1 Gillian Mclaren ‘TPAS Talks’\r\n\tPresentation 2 Community Gateway Association\r\n\tPresentation 3 Darren Wake, TLF Research\r\n\r\n\r\n \r\n", "start_date_time": "2016-04-18 11:30:00", "end_date_time": "2016-04-18 15:00:00", "location": "Community Gateway Association, Harbour House, Portway, Ashton on Ribble, Preston, Lancashire, PR2 2DW", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-03-29 07:54:46", "event_modified_date": "2017-12-14 09:32:47", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/16" }, "event_940": { "event_id": 17, "name": "Eastern Regional Forum", "description": "This free members exclusive event is open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area.\r\n\r\n\r\n\tIntroduction and welcome by Kate Newbolt\r\n\tPresentation 1 Kate Newbolt ‘TPAS Talks’\r\n\tPresentation 2 Cross Keys Homes\r\n\tPresentation 3 South Cambridgeshire DC.\r\n\r\n\r\nJoin us for refreshments from 11.30am. Lunch will be served at approx 12.45pm. The meeting will finish no later than 3pm.\r\n", "start_date_time": "2016-04-12 11:30:00", "end_date_time": "2016-04-12 15:00:00", "location": "Cross Keys Homes, Shrewsbury Avenue, Woodston, Peterborough, PE2 7BZ", "photo": null, "category": "Event", "status": "inactive", "event_added_date": "2016-03-29 08:01:58", "event_modified_date": "2017-12-14 09:32:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/17" }, "event_941": { "event_id": 50, "name": "Show the Value of Your Tenant Involvement", "description": "This in-house course shows you how to create value through tenant involvement and community initiatives and then measure and report on your achievements.\r\n\r\nIt is aimed at those who plan and deliver tenant involvement and community initiatives.\r\n\r\nCourse Content\r\n\r\n\r\n\tDefining 'value' and 'social value'\r\n\tThe difference between output and outcome measures\r\n\tLinking to your organisations business objectives\r\n\tUsing planning techniques to ensure outcomes\r\n\tAgreeing what and when to measure\r\n\tApplying techniques in your own role\r\n\tLinking social value and value for money assessments\r\n\tUsing evidence to make the business case for your work\r\n\tPublicising your achievements\r\n\r\n\r\nBy Completing This Course You Will\r\n\r\nBe able to plan to create value, measure your progress, evaluate and report on the value created through your work.\r\n\r\nContact us to discuss your exact in-house training needs.\r\n", "start_date_time": null, "end_date_time": null, "location": "", "photo": null, "category": "In-House Training", "status": "active", "event_added_date": "2016-04-20 12:44:41", "event_modified_date": "2016-04-20 12:44:41", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/50" }, "event_942": { "event_id": 51, "name": "An Introduction to Social Housing", "description": "Explore the origins of social housing and tenant involvement from past and consider future opportunities.\r\n\r\nFurther Details\r\n\r\nThis course looks at how social housing has developed over the years, identifies key milestones, and considers current changes ahead.  It explains how social housing is regulated, key housing functions, the range of community involvement and tenant involvement activities that organizations offer and considers the important role that tenants have to play in improving services.  A great opportunity to discuss the key issues in social housing today. \r\n\r\nContent\r\n\r\n\r\n\tThe way social housing has developed, the vision, purpose and aims of housing providers\r\n\tHow social housing organisations make decisions\r\n\tFunding including building new homes\r\n\tRegulatory requirements\r\n\tKey landlord services and how they operate\r\n\tThe range of landlord activities including community development and partnerships\r\n\tThe role and opportunities for tenant involvement\r\n\r\n\r\nAudience\r\n\r\nThe course is ideal for tenants and staff with an interest in finding out more about the housing environment in which they work and volunteer. \r\n\r\nBenefits ot Attending This Course\r\n\r\nYou will be better informed about the context in which you operate and feel more confident in your role.\r\n\r\nWhat People Say\r\n\r\n\r\n‘What social housing organizations do – useful to know what different things they do and who key decisions makers are’\r\n\r\n\r\n\r\n‘This has been a very enjoyable course and I have learnt a lot of the beginnings of social housing’\r\n\r\n\r\n\r\n‘‘Exchanging ideas, views, experiences and information with different types of tenants and information on how various organizations function in different ways’\r\n\r\n\r\nContact us to discuss your exact in-house training needs.\r\n", "start_date_time": null, "end_date_time": null, "location": "", "photo": null, "category": "In-House Training", "status": "active", "event_added_date": "2016-04-20 12:47:32", "event_modified_date": "2016-04-20 12:47:32", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/51" }, "event_943": { "event_id": 53, "name": "Planning for Successful Scrutiny", "description": "Find out how to plan your scrutiny projects to achieve maximum results.\r\n\r\nFurther Details\r\n\r\nOn this In-house course you will understand why and how to plan your scrutiny reviews so you make the most of the resources and achieve the greatest benefit.  Using a project management approach it looks at the range of activities that you can use, how to use performance data to guide you, techniques on planning for outcomes and how to evaluate your achievements.  The course will help you to develop a robust scrutiny project that adds value to both the organisation and tenants.\r\n\r\nCourse Content\r\n\r\n\r\n\tHow to use a range of project management techniques to help plan your review\r\n\tDifferent methods of obtaining evidence\r\n\tUsing performance information to support your project\r\n\tPlanning for outcomes from the outset to show that scrutiny can make a difference\r\n\tDevelop measures so that you know when you have succeeded\r\n\r\n\r\nAudience\r\n\r\nThis course is aimed at tenants who are involved in scrutiny.  It is also useful for staff who are working with tenants in planning a scrutiny review.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will have more knowledge and confidence to plan your scrutiny projects so they will be based on evidence, achieve measurable outcomes and are successful.\r\n\r\nContact us to discuss your exact in-house training needs.\r\n", "start_date_time": null, "end_date_time": null, "location": "", "photo": null, "category": "In-House Training", "status": "active", "event_added_date": "2016-04-20 14:13:46", "event_modified_date": "2016-04-20 14:13:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/53" }, "event_944": { "event_id": 54, "name": "Let's Get Digital", "description": "Find out how to use social media and digital technology to get your point heard and influence others.\r\n\r\nFurther Details\r\n\r\nThis in-house workshop is ideal for people who are new to the world of tablets and Twitter, androids and Instagram, and want to understand how they can communicate effectively using Information Technology.  It is also designed for people who have got the hang of social media and their mobile phone's potential, and who want to use those tools to influence other people.\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore the scope of digital technology and its capabilities\r\n\tDiscover how to communicate effectively using social media\r\n\tFind out how to work collaboratively online\r\n\tConsider how best to communicate with your landlord using information technology\r\n\tExamine practical examples of how digital technology and social media is currently used in resident engagement\r\n\r\n\r\nAudience\r\n\r\nA great course to help you find out how to get your voice heard with your landlord, on local and national issues and who want to instigate change locall in the community.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will feel inspired, enthusiastic, confident and ready to use new technology to help you get your voice heard.\r\n\r\nWhat People Say\r\n\r\n\r\n'The training was great, it gave me confidence I didn't have using my tablet'\r\n\r\n\r\n\r\n'Everyone was able to learn different things off one another, which worked really well - I'm so glad I decided to come onto the course'\r\n\r\n\r\nContact us to discuss your exact in-house training needs.\r\n", "start_date_time": null, "end_date_time": null, "location": "", "photo": null, "category": "In-House Training", "status": "active", "event_added_date": "2016-04-20 14:15:56", "event_modified_date": "2016-04-20 14:15:56", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/54" }, "event_945": { "event_id": 55, "name": "An Introduction to Housing Law", "description": "An in-house course that explains the fundamentals of housing law, looks at current issues and illustrates the links to your role.\r\n\r\nFurther Details\r\n\r\nThis in-house course takes you through the basics of the English legal system and Housing Acts, explains the different types of tenancies and tenancy agreements as well as the law around anti social behaviour and repairs.  It offers a topical perspective on todays issues too and explains the implications of current legislation.\r\n\r\nCourse Content\r\n\r\n\r\n\tKey principles that underpin the English legal system\r\n\tThe rights and responsibilities of tenants and landlords\r\n\tYour tenancy and your rights to information, consultation and right to manage\r\n\tWhat security of tenure is and reasons why a landlord can claim repossession\r\n\tThe law relating to repairs and anti social behaviour\r\n\r\n\r\nAudience\r\n\r\nThe course is aimed at tenants and staff who would like to know more about housing law and how it relates to their role.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will know about the basics of housing law and be able to put issues into context.  You will better appreciate current issues and feel more confident in your role.\r\n\r\nWhat People Say\r\n\r\n\r\n'Key housing legislation and essentials was covered in an engaging manner'\r\n\r\n\r\n\r\n'I knew nothing about housing law and I found it all very useful'\r\n\r\n\r\n\r\n'Very well presented, made it easy to understand'\r\n\r\n\r\nContact us to discuss your exact in-house training needs.\r\n", "start_date_time": null, "end_date_time": null, "location": "", "photo": null, "category": "In-House Training", "status": "active", "event_added_date": "2016-04-20 14:17:51", "event_modified_date": "2016-04-22 09:22:58", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/55" }, "event_946": { "event_id": 56, "name": "Committee and Chairing Skills", "description": "A great in-house course that will help you understand the roles and expectations of the Chair, Officers and other committee members.\r\n\r\nFurther Details\r\n\r\nThis essential introductory course looks at the role of the chair and other committee members.  It covers members' roles and responsibilities, committee protocols, expectations for chairing meetings, tips for forward planning as well as activities to help you make the most of your role.  It is full of practical tips and advice to help you develop your skills and offers an ideal opportunity to meet and learn from other people.\r\n\r\nCourse Content\r\n\r\n\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee member\r\n\tDiscover hints and tips for chairing a meetings\r\n\tMake plans for moving your group forward\r\n\tIdentify your personal development plan\r\n\r\n\r\nAudience\r\n\r\nThis is an introductory course and is great for residents and community representatives who are new chairs or committee members.  It is also an excellent refresher for those who would like to develop their skills as well as a good introduction for new staff.\r\n\r\nBenefits of Attending the Course\r\n\r\nYou will gain valuable knowledge, have developed essential skills and will feel much more confident in your chair and committee member role.\r\n\r\nContact us to discuss your exact in-house training needs.\r\n", "start_date_time": null, "end_date_time": null, "location": "", "photo": null, "category": "In-House Training", "status": "active", "event_added_date": "2016-04-20 14:19:05", "event_modified_date": "2016-04-20 14:19:05", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/56" } }