{ "event_1": { "event_id": 1266, "name": "Meeting & Committee Skills", "description": "A popular course that offers advice and tips on how to achieve productive meetings that are chaired well and make a difference.  It will help you to focus on the issues in hand, make use of your valuable time, deal with different personalities and achieve results.  It will also help you understand the roles and expectations of committee members.\r\n\r\n\r\nWhat you can expect to learn:\r\n\r\n\r\n\tThink about the reasons for and purpose of your meetings\r\n\tIdentify the things that make meetings work and those that make them a waste of time\r\n\tExplore basic communication and team working skills that make meetings effective\r\n\tPractice ways of dealing with 'difficult' people\r\n\tDiscuss how to produce a good agenda and useful minutes\r\n\tConsider ways to make meetings more interesting and effective and encourage others to attend\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee memberTrainer  \r\n\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change) \r\n\r\n\r\nAudience\r\n\r\nThis is great for residents and community representatives who want the meetings they attend to achieve results.  It is also an excellent refresher course for thos who would like to develop their skills as well as a good introduction for new staff.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say:\r\n\r\n\r\nI found all aspects of the course beneficial, there was an abundance of invaluable information\r\n\r\nI now know how to use other people's skills and how to manage myself in meetings\r\n", "start_date_time": "2026-10-06 10:00:00", "end_date_time": "2026-10-06 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:48:42", "event_modified_date": "2026-06-03 11:48:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1266" }, "event_2": { "event_id": 1265, "name": "Role of Tenants on Council Housing Boards and Committees", "description": "As the changes brought about by the Social Housing (Regulation) Act 2023 take effect, council's are developing new structures to ensure the voice and experience of council tenants and leaseholders influencing decisions about the services the council, as a landlord, is providing.\r\n\r\n\r\nTrainer\r\n\r\nJackie Grannell (subject to change)\r\n\r\n\r\nThis session aims to inform and support council tenants who are part of, or aspire to be part of, the formal Board or committee that has strategic oversight of the council's housing service.\r\n\r\nIt will be an interactive session with opportunities for discussion.\r\n\r\n\r\nWe will:\r\n\r\n\r\n\tExplore the regulatory reasons for having a board or committee\r\n\tIdentify the role and responsibilities of the board or committee\r\n\tIdentify the skills and 'lived experience' that tenants and leaseholders bring to a board or committee\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 5.00pm - 7.00pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-10-01 10:00:00", "end_date_time": "2026-10-01 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:45:36", "event_modified_date": "2026-06-03 11:45:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1265" }, "event_3": { "event_id": 1264, "name": "Understanding Performance Data and Insight", "description": "Find out how to interpret performance information and ask the right questions so that you can confidently challenge performance and drive improvement.\r\n\r\n\r\nFurther Information\r\n\r\nThis is a really useful and practical course that demystifies and explains the terms performance information and performance management.  It looks at the types of performance information that housing organisations use, common terminology and how it is used to help manage the organisations performance.  It will help you to ask the right questions so you can challenge the organisations performance information.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tMeasuring the performance of housing services\r\n\tIdentifying common performance terms\r\n\tUsing performance indicators\r\n\tSetting and monitoring targets\r\n\tCollecting performance information\r\n\tUsing benchmarking\r\n\tInterpreting and questioning performance information\r\n\tHow performance data is presented\r\n\tApplying your learning to real life scenarios\r\n\r\n\r\n\r\nAudience\r\n\r\nIt is aimed at tenants, residents and officer level staff who want to understand how performance information is used in housing organisations.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThe course was good and catered to people with different levels of knowledge and understanding.\r\n\r\nThe facilitator made the course enjoyable, as it was very interactive.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-09-22 10:00:00", "end_date_time": "2026-09-22 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:43:40", "event_modified_date": "2026-06-03 11:43:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1264" }, "event_4": { "event_id": 1263, "name": "Introduction to Being a Board Member of a Housing Association", "description": "This workshop is aimed at tenants and leaseholders of housing associations and ALMO's who are interested in becoming a board member (non executive director).\r\n\r\n\r\nTrainer\r\n\r\nJackie Grannell (subject to change)\r\n\r\n\r\nFurther Details\r\n\r\nIt aims to provide advice about the role as well as dispelling some myths about the role of housing association customers on Boards.\r\n\r\nIt will briefly explore:\r\n\r\n\r\n\tThe role of the Board\r\n\tThe legal requirements of Non-Executive Directors - the Fiduciary Duty\r\n\tResidents on boards - the skills and 'lived experience'\r\n\tCode of Conduct for Boards - finding the residents voice\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am - 12.00pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-09-10 10:00:00", "end_date_time": "2026-09-10 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:41:46", "event_modified_date": "2026-06-03 11:41:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1263" }, "event_5": { "event_id": 1262, "name": "All About Engagement", "description": "An essential part of everyone's housing training. This course shows how and why engaging tenants, residents and communities makes excellent business sense and gives practical tips to make engagement work for you.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nFurther details\r\n\r\nThis course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff of all services and departements across the organisation from senior managers to frontline officers and is also useful for board members.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tDefining and exporing tenant and community engagement\r\n\tThe business case for effective engagement\r\n\tMeeting Tpas standards and regulatory requirement\r\n\tExploring the cycle of engagement from insight to co-design\r\n\tGetting the planning and approaches right\r\n\tDeveloping timely, appropriate engagement that works for you\r\n\r\n\r\n\r\nBy completing the course you will\r\n\r\nHave knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe course was interesting from start to finish\r\n\r\nUnderstanding what we all want and that there should be measured outcomes\r\n\r\nGreat format, lots of discussion and very interactive\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-09-03 10:00:00", "end_date_time": "2026-09-03 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:39:31", "event_modified_date": "2026-06-03 11:39:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1262" }, "event_6": { "event_id": 1261, "name": "Ensuring Resident Scrutiny Works in Housing Organisations", "description": "To ensure housing organisations have an effective process in place to ensure resident scrutiny is effective and sustainable and meets regulatory requirements.\r\n\r\n\r\nTrainer\r\n\r\nJane Eyles (subject to change)\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tWhat is resident scrutiny?\r\n\tHow to do resident scrutiny\r\n\tRecruitment and support\r\n\tThe role of service heads and support staff\r\n\tThe role of Senior Leadership team\r\n\tLinks with governance\r\n\tReporting and implementation\r\n\tEnsuring the resident voice is heard and promotion\r\n\tTop tips\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tUnderstanding residents scrutiny and its key principles\r\n\tHow residents undertake a scrutiny review\r\n\tTo understand the overall role of the housing organisation and how this is key to effective scrutiny\r\n\tThe roles of service teams in supporting a review of their service - what resources are needed\r\n\tHow to ensure residents are recruited and supported\r\n\tUnderstanding information and data provision whilst keeping compliant with Data Protection\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nSenior managers and service heads, resident engagement and governance workers, board members, resident scrutineers (although mostly aimed at housing organisations).\r\n\r\n\r\nTrainer profile\r\n\r\nJane Eyles has been a social housing tenant, a Board Member of a housing association and had a career in housing for the last 33 years. She has independently mentored and supported a number of resident scrutiny groups since it's inception. As a senior manager, she has also advised boards and senior teams on how to respond to resident scrutiny recommendations, overseeing their implementation.\r\n\r\nAs a trainer, she has a PGCE in post compulsory education and has delivered training for Tpas since 2003.\r\n\r\nUsing the combined experiences above she brings a vast knowledge and experience of resident scrutiny and how to demonstrate clear outcomes and value.\r\n\r\nHer style is participative and uses a variey of training methods.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2026-08-20 10:00:00", "end_date_time": "2026-08-20 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:37:40", "event_modified_date": "2026-06-03 11:37:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1261" }, "event_7": { "event_id": 1260, "name": "Scrutiny: Productive Teams and Positive Relationships", "description": "The real success of Scrutiny depends on people, and the relationships they build with staff, the board, councilors and each other. The focus of this course is therefore provide the knowledge and skills scrutineers need to create productive teams and positive relationships.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nWhat will the course cover?\r\n\r\nScrutineers will be encouraged to reflect on their own learning styles and those of others. They will also explore the power of the team, and how to forge productive relationships within a scrutiny context.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tUnderstanding what makes a good scrutiny group.\r\n\tIdentifying individual styles within groups\r\n\tUnderstanding group dynamics\r\n\tStaff \/Board\/ Scrutineer relationships.\r\n\tUse of group skills in project planning.\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course would be of use to people at all levels of their scrutiny journey\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-08-18 10:00:00", "end_date_time": "2026-08-18 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:36:07", "event_modified_date": "2026-06-03 11:36:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1260" }, "event_8": { "event_id": 1259, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-08-11 10:00:00", "end_date_time": "2026-08-11 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:35:00", "event_modified_date": "2026-06-03 11:35:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1259" }, "event_9": { "event_id": 1258, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-08-04 10:00:00", "end_date_time": "2026-08-04 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:33:18", "event_modified_date": "2026-06-03 11:33:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1258" }, "event_10": { "event_id": 1257, "name": "Strategic Thinking & Working: A Guide for Tenants", "description": "More and more tenants\/customers\/residents are being asked to think and operate strategically in their engagement roles which is great news. But, what does this actually mean and how do you do it?! \r\n\r\n\r\nTrainer\r\n\r\nJane Eyles (subject to change) \r\n\r\n\r\nFurther details\r\n\r\nThis session considers what 'strategic' means and what skills are needed to be a strategic thinker and communicator.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-07-30 10:00:00", "end_date_time": "2026-07-30 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:29:49", "event_modified_date": "2026-06-03 11:30:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1257" }, "event_11": { "event_id": 1256, "name": "All About Engagement", "description": "An essential part of everyone's housing training. This course shows how and why engaging tenants, residents and communities makes excellent business sense and gives practical tips to make engagement work for you.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nFurther details\r\n\r\nThis course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff of all services and departements across the organisation from senior managers to frontline officers and is also useful for board members.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tDefining and exporing tenant and community engagement\r\n\tThe business case for effective engagement\r\n\tMeeting Tpas standards and regulatory requirement\r\n\tExploring the cycle of engagement from insight to co-design\r\n\tGetting the planning and approaches right\r\n\tDeveloping timely, appropriate engagement that works for you\r\n\r\n\r\n\r\nBy completing the course you will\r\n\r\nHave knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe course was interesting from start to finish\r\n\r\nUnderstanding what we all want and that there should be measured outcomes\r\n\r\nGreat format, lots of discussion and very interactive\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-07-28 10:00:00", "end_date_time": "2026-07-28 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:26:53", "event_modified_date": "2026-06-03 11:26:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1256" } }