{ "event_1": { "event_id": 1266, "name": "Meeting & Committee Skills", "description": "A popular course that offers advice and tips on how to achieve productive meetings that are chaired well and make a difference.  It will help you to focus on the issues in hand, make use of your valuable time, deal with different personalities and achieve results.  It will also help you understand the roles and expectations of committee members.\r\n\r\n\r\nWhat you can expect to learn:\r\n\r\n\r\n\tThink about the reasons for and purpose of your meetings\r\n\tIdentify the things that make meetings work and those that make them a waste of time\r\n\tExplore basic communication and team working skills that make meetings effective\r\n\tPractice ways of dealing with 'difficult' people\r\n\tDiscuss how to produce a good agenda and useful minutes\r\n\tConsider ways to make meetings more interesting and effective and encourage others to attend\r\n\tExplore committee members' roles and responsibilities\r\n\tDevelop essential skills to help you be an effective committee memberTrainer  \r\n\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change) \r\n\r\n\r\nAudience\r\n\r\nThis is great for residents and community representatives who want the meetings they attend to achieve results.  It is also an excellent refresher course for thos who would like to develop their skills as well as a good introduction for new staff.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.\r\n\r\n\r\nWhat people say:\r\n\r\n\r\nI found all aspects of the course beneficial, there was an abundance of invaluable information\r\n\r\nI now know how to use other people's skills and how to manage myself in meetings\r\n", "start_date_time": "2026-10-06 10:00:00", "end_date_time": "2026-10-06 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:48:42", "event_modified_date": "2026-06-03 11:48:42", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1266" }, "event_2": { "event_id": 1265, "name": "Role of Tenants on Council Housing Boards and Committees", "description": "As the changes brought about by the Social Housing (Regulation) Act 2023 take effect, council's are developing new structures to ensure the voice and experience of council tenants and leaseholders influencing decisions about the services the council, as a landlord, is providing.\r\n\r\n\r\nTrainer\r\n\r\nJackie Grannell (subject to change)\r\n\r\n\r\nThis session aims to inform and support council tenants who are part of, or aspire to be part of, the formal Board or committee that has strategic oversight of the council's housing service.\r\n\r\nIt will be an interactive session with opportunities for discussion.\r\n\r\n\r\nWe will:\r\n\r\n\r\n\tExplore the regulatory reasons for having a board or committee\r\n\tIdentify the role and responsibilities of the board or committee\r\n\tIdentify the skills and 'lived experience' that tenants and leaseholders bring to a board or committee\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 5.00pm - 7.00pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-10-01 10:00:00", "end_date_time": "2026-10-01 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:45:36", "event_modified_date": "2026-06-03 11:45:36", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1265" }, "event_3": { "event_id": 1264, "name": "Understanding Performance Data and Insight", "description": "Find out how to interpret performance information and ask the right questions so that you can confidently challenge performance and drive improvement.\r\n\r\n\r\nFurther Information\r\n\r\nThis is a really useful and practical course that demystifies and explains the terms performance information and performance management.  It looks at the types of performance information that housing organisations use, common terminology and how it is used to help manage the organisations performance.  It will help you to ask the right questions so you can challenge the organisations performance information.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tMeasuring the performance of housing services\r\n\tIdentifying common performance terms\r\n\tUsing performance indicators\r\n\tSetting and monitoring targets\r\n\tCollecting performance information\r\n\tUsing benchmarking\r\n\tInterpreting and questioning performance information\r\n\tHow performance data is presented\r\n\tApplying your learning to real life scenarios\r\n\r\n\r\n\r\nAudience\r\n\r\nIt is aimed at tenants, residents and officer level staff who want to understand how performance information is used in housing organisations.\r\n\r\n\r\nWhat People Say\r\n\r\n\r\nThe course was good and catered to people with different levels of knowledge and understanding.\r\n\r\nThe facilitator made the course enjoyable, as it was very interactive.\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-09-22 10:00:00", "end_date_time": "2026-09-22 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:43:40", "event_modified_date": "2026-06-03 11:43:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1264" }, "event_4": { "event_id": 1263, "name": "Introduction to Being a Board Member of a Housing Association", "description": "This workshop is aimed at tenants and leaseholders of housing associations and ALMO's who are interested in becoming a board member (non executive director).\r\n\r\n\r\nTrainer\r\n\r\nJackie Grannell (subject to change)\r\n\r\n\r\nFurther Details\r\n\r\nIt aims to provide advice about the role as well as dispelling some myths about the role of housing association customers on Boards.\r\n\r\nIt will briefly explore:\r\n\r\n\r\n\tThe role of the Board\r\n\tThe legal requirements of Non-Executive Directors - the Fiduciary Duty\r\n\tResidents on boards - the skills and 'lived experience'\r\n\tCode of Conduct for Boards - finding the residents voice\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10.00am - 12.00pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-09-10 10:00:00", "end_date_time": "2026-09-10 12:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:41:46", "event_modified_date": "2026-06-03 11:41:46", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1263" }, "event_5": { "event_id": 1262, "name": "All About Engagement", "description": "An essential part of everyone's housing training. This course shows how and why engaging tenants, residents and communities makes excellent business sense and gives practical tips to make engagement work for you.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nFurther details\r\n\r\nThis course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff of all services and departements across the organisation from senior managers to frontline officers and is also useful for board members.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tDefining and exporing tenant and community engagement\r\n\tThe business case for effective engagement\r\n\tMeeting Tpas standards and regulatory requirement\r\n\tExploring the cycle of engagement from insight to co-design\r\n\tGetting the planning and approaches right\r\n\tDeveloping timely, appropriate engagement that works for you\r\n\r\n\r\n\r\nBy completing the course you will\r\n\r\nHave knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe course was interesting from start to finish\r\n\r\nUnderstanding what we all want and that there should be measured outcomes\r\n\r\nGreat format, lots of discussion and very interactive\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-09-03 10:00:00", "end_date_time": "2026-09-03 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:39:31", "event_modified_date": "2026-06-03 11:39:31", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1262" }, "event_6": { "event_id": 1261, "name": "Ensuring Resident Scrutiny Works in Housing Organisations", "description": "To ensure housing organisations have an effective process in place to ensure resident scrutiny is effective and sustainable and meets regulatory requirements.\r\n\r\n\r\nTrainer\r\n\r\nJane Eyles (subject to change)\r\n\r\n\r\nWhat will the course cover?\r\n\r\n\r\n\tWhat is resident scrutiny?\r\n\tHow to do resident scrutiny\r\n\tRecruitment and support\r\n\tThe role of service heads and support staff\r\n\tThe role of Senior Leadership team\r\n\tLinks with governance\r\n\tReporting and implementation\r\n\tEnsuring the resident voice is heard and promotion\r\n\tTop tips\r\n\r\n\r\n\r\nWhat will delegates learn?\r\n\r\n\r\n\tUnderstanding residents scrutiny and its key principles\r\n\tHow residents undertake a scrutiny review\r\n\tTo understand the overall role of the housing organisation and how this is key to effective scrutiny\r\n\tThe roles of service teams in supporting a review of their service - what resources are needed\r\n\tHow to ensure residents are recruited and supported\r\n\tUnderstanding information and data provision whilst keeping compliant with Data Protection\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nSenior managers and service heads, resident engagement and governance workers, board members, resident scrutineers (although mostly aimed at housing organisations).\r\n\r\n\r\nTrainer profile\r\n\r\nJane Eyles has been a social housing tenant, a Board Member of a housing association and had a career in housing for the last 33 years. She has independently mentored and supported a number of resident scrutiny groups since it's inception. As a senior manager, she has also advised boards and senior teams on how to respond to resident scrutiny recommendations, overseeing their implementation.\r\n\r\nAs a trainer, she has a PGCE in post compulsory education and has delivered training for Tpas since 2003.\r\n\r\nUsing the combined experiences above she brings a vast knowledge and experience of resident scrutiny and how to demonstrate clear outcomes and value.\r\n\r\nHer style is participative and uses a variey of training methods.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.", "start_date_time": "2026-08-20 10:00:00", "end_date_time": "2026-08-20 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:37:40", "event_modified_date": "2026-06-03 11:37:40", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1261" }, "event_7": { "event_id": 1260, "name": "Scrutiny: Productive Teams and Positive Relationships", "description": "The real success of Scrutiny depends on people, and the relationships they build with staff, the board, councilors and each other. The focus of this course is therefore provide the knowledge and skills scrutineers need to create productive teams and positive relationships.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nWhat will the course cover?\r\n\r\nScrutineers will be encouraged to reflect on their own learning styles and those of others. They will also explore the power of the team, and how to forge productive relationships within a scrutiny context.\r\n\r\n\r\nLearning outcomes\r\n\r\n\r\n\tUnderstanding what makes a good scrutiny group.\r\n\tIdentifying individual styles within groups\r\n\tUnderstanding group dynamics\r\n\tStaff \/Board\/ Scrutineer relationships.\r\n\tUse of group skills in project planning.\r\n\r\n\r\n\r\nWho should attend?\r\n\r\nThe course would be of use to people at all levels of their scrutiny journey\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-08-18 10:00:00", "end_date_time": "2026-08-18 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:36:07", "event_modified_date": "2026-06-03 11:36:07", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1260" }, "event_8": { "event_id": 1259, "name": "Chairing Skills", "description": "Build you confidence and develop your skills by learning some really useful tips and techniques that will help you become an expert chair.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nFurther details\r\n\r\nA chairs role is crucial to running effective meetings and successful groups.  This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.   A course to help you develop your skills and qualities for chairing meetings and other group roles. \r\n\r\n\r\nCourse content\r\n\r\n\r\n\tRecap on the skills and qualities for being a successful chair\r\n\tEvaluate your current chairing skills\r\n\tPractice and develop some new ways of working\r\n\tShare and learn from experience\r\n\tTry out some good practice tips and techniques for dealing with difficult situations\r\n\r\n\r\n\r\nAudience\r\n\r\nResidents and community representatives who are new chairs or committee members.  A refresher course to those who would like to develop their skills.  Also useful for new staff\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will be better equipped and have the confidence to consider being or carrying out the chairs role.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nI really enjoyed this course and am very pleased that I was able to learn so much’\r\n\r\n‘The course was excellent – I will enjoy reading the rest of the workbook and referring back to it’\r\n\r\n‘A very enjoyable training session, the intervention techniques gave me good ideas for the future’\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nPlease note: All costs are plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-08-11 10:00:00", "end_date_time": "2026-08-11 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:35:00", "event_modified_date": "2026-06-03 11:35:00", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1259" }, "event_9": { "event_id": 1258, "name": "Introduction to Scrutiny", "description": "An excellent introductory course to help you understand what scrutiny is and how you can be involved.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\n\r\n\r\nFurther information\r\n\r\nThis is an opportunity to find out why organisations involve tenants in scrutiny activities, what being a scrutineer means in practice, your role and responsibilities and key principles and protocols.  It will help you to develop effective tenant scrutiny in your organisation and explain how it can play an important part in improving standards.\r\n\r\n\r\nCourse content:\r\n\r\n\r\n\tExplore what scrutiny means and what needs to be in place for it to be effective\r\n\tDiscuss the context, legislation, powers and expectations\r\n\tExplore how tenant scrutiny can improve housing services\r\n\tDiscuss the skills you need for successful scrutiny\r\n\tLook at what to scrutinise and the evidence you may need\r\n\tBegin to plan a scrutiny project\r\n\r\n\r\n\r\nAudience\r\n\r\nTenants and staff who would like to know more about scrutiny, the role it has and the part they might play in their organisations’ scrutiny activities.\r\n\r\n\r\nBenefits of attending the course\r\n\r\nYou will appreciate the expectations of being involved in scrutiny activities and feel more confident about the role and responsibilities.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe entire course was equally useful and relevant.  However knowing why a scrutiny tenants team is crucial was very empowering\r\n\r\nAll of it as I had no idea about what it entailed\r\n\r\nVery well presented in a no nonsense way\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-08-04 10:00:00", "end_date_time": "2026-08-04 15:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:33:18", "event_modified_date": "2026-06-03 11:33:18", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1258" }, "event_10": { "event_id": 1257, "name": "Strategic Thinking & Working: A Guide for Tenants", "description": "More and more tenants\/customers\/residents are being asked to think and operate strategically in their engagement roles which is great news. But, what does this actually mean and how do you do it?! \r\n\r\n\r\nTrainer\r\n\r\nJane Eyles (subject to change) \r\n\r\n\r\nFurther details\r\n\r\nThis session considers what 'strategic' means and what skills are needed to be a strategic thinker and communicator.\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-07-30 10:00:00", "end_date_time": "2026-07-30 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:29:49", "event_modified_date": "2026-06-03 11:30:48", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1257" }, "event_11": { "event_id": 1256, "name": "All About Engagement", "description": "An essential part of everyone's housing training. This course shows how and why engaging tenants, residents and communities makes excellent business sense and gives practical tips to make engagement work for you.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nFurther details\r\n\r\nThis course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.\r\n\r\n\r\nAudience\r\n\r\nThe course is designed for staff of all services and departements across the organisation from senior managers to frontline officers and is also useful for board members.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tDefining and exporing tenant and community engagement\r\n\tThe business case for effective engagement\r\n\tMeeting Tpas standards and regulatory requirement\r\n\tExploring the cycle of engagement from insight to co-design\r\n\tGetting the planning and approaches right\r\n\tDeveloping timely, appropriate engagement that works for you\r\n\r\n\r\n\r\nBy completing the course you will\r\n\r\nHave knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nThe course was interesting from start to finish\r\n\r\nUnderstanding what we all want and that there should be measured outcomes\r\n\r\nGreat format, lots of discussion and very interactive\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 1pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.", "start_date_time": "2026-07-28 10:00:00", "end_date_time": "2026-07-28 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2026-06-03 11:26:53", "event_modified_date": "2026-06-03 11:26:53", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1256" }, "event_12": { "event_id": 1247, "name": "National Tenants Conference 2026", "description": "\r\n\r\nBookings now open!\r\n\r\nThe Tpas National Tenant Conference 2026 is now on sale, and we’re busy putting together an exciting two-day programme designed especially for tenants and residents from across the country.\r\n\r\nThis flagship event brings tenants together to learn, share experiences, build confidence and strengthen their voice.\r\n\r\nAcross the two days, you can expect inspiring speakers, practical workshops, real-life examples of what works, and plenty of opportunities to connect with other tenants.\r\n\r\nWhether you’re new to involvement or have years of experience, the conference offers something for everyone, with sessions that are interactive, accessible and focused on the issues that matter most to tenants.\r\n\r\nBook your place now to take advantage of our early bird rates -spaces are limited and always in high demand.\r\n\r\nWe can’t wait to welcome you for two energising days of learning and connection.\r\n\r\n\r\nProgramme \r\n\r\nTheme: Power, Voice & Influence\r\n\r\nDAY 1 \r\n\r\n08:30 - 09:30 - Registration, Exhibition & Networking\r\n\r\n09:30 - 11.00 - Opening & Keynote The future of tenant voice and influence \r\n\r\n11:00 - 11.20 -  Break & Exhibition\r\n\r\n11.20 - 12:50 - Workshop Block A (6 sessions)\r\n\r\n12:50 - 14.00 - Lunch, Networking & Exhibition\r\n\r\n14.00 - 15:30 - Workshop Block B (6 sessions)\r\n\r\n15:30 - 15:50  - Break\r\n\r\n15:50 - 16:45 - Tenant Panel Session: “In the room where it happens” \r\n\r\nEvening (19:00 onwards) -  Dinner & Entertainment\r\n\r\nDAY 2 \r\n\r\n08:30 - 09:15 - Morning Networking & Exhibition\r\n\r\n09:15 - 10:45 - Workshop Block C (6 sessions)\r\n\r\n10:45 - 11:15  - Break\r\n\r\n11:15 - 12:45 - Workshop Block D (6 sessions)\r\n\r\n12:45 - 14.00 - Lunch & Networking\r\n\r\n14.00 - 14.45 - Tenant Talks -  4 short, high-energy tenant stories  “What changed because we got involved” \r\n\r\n14.45 - 15.00 - Closing Session \r\n\r\n\r\nKeynote Speakers\r\n\r\nPeter Apps\r\n\r\n \r\n\r\nPete Apps is a journalist and author of the Orwell Prize-winning book Show Me The Bodies which covers the build up to the Grenfell Tower fire. He spent 10 years writing at industry magazine Inside Housing and his work has also appeared in The Guardian, The New Statesman, The Times, The Independent and Private Eye. He appeared in the Netflix film Grenfell: Uncovered in 2025.\r\n\r\nJack Smith\r\n\r\n\r\n\r\nRegulator of Social Housing, Assistant Director Assessment and Tenant Engagement\r\n\r\nJack leads the regulator’s work on tenant engagement. His role includes talking with tenants across the sector, developing regulatory practice using tenant insight and engagement and running the regulator’s referrals and enquiries function. He has previously worked in roles in regulation in higher education and in policy roles in local government and a children’s participation charity.\r\n\r\nJoan Allen - Citizen Tenant Board Member\r\n\r\n\r\n\r\nJoan brings extensive experience in governance, tenant engagement and community-focused leadership. She is passionate about ensuring residents’ voices influence strategic decision making, with a strong focus on inclusivity, transparency and lived experience.\r\n\r\nAs a Board member, Joan supports organisational accountability, performance scrutiny and the delivery of high-quality, equitable services. She has a particular interest in improving engagement with underrepresented groups and embedding fairness and cultural awareness into organisational practice.\r\n\r\nThroughout her career, Joan has worked on initiatives that remove barriers to involvement, build trust and improve outcomes for tenants and communities. She is committed to using insight, evidence and partnership working to help drive meaningful engagement and positive change across the sector.\r\n\r\n\r\nWorkshops\r\n\r\nHere is a selection of the workshops that will take place during the 2 days.  These are subject to change.\r\n\r\nBefore the event, you will be sent the full list so you can pick which workshops you would like to take part in.\r\n\r\n\r\n\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTurning Your Voice into Action: How to Influence Your Landlord\r\n\r\n\t\t\tWant to make a real difference where you live? This practical session shares effective ways tenants can raise issues, shape decisions and influence landlords constructively. Learn how to be heard and get results.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tMaking Sense of Data: What Tenants Need to Know\r\n\r\n\t\t\tData can be powerful when you understand it. This session will help tenants read performance figures, ask better questions and use information to challenge, improve services and hold landlords to account.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tThe State of Social Housing: What’s Changing and Why It Matters\r\n\r\n\t\t\tSocial housing is changing fast. Join this session for a plain-English look at the latest policy, regulation and sector developments and what they mean for tenants and communities\r\n\r\n\t\t\t \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tBuilding Influence Beyond Your Own Landlord\r\n\r\n\t\t\tWant to create change beyond your own organisation? Discover how tenants can work regionally and nationally, connect with others and influence housing policy across the sector.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tJourney to Excellence: What Great Tenant Engagement Looks Like\r\n\r\n\t\t\tExplore what makes an organisation stand out in tenant engagement. Hear examples of excellent practice and learn how landlords and tenants can work together to achieve high standards.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tStronger Tenant Panels: How to Make Them Work\r\n\r\n\t\t\tTenant panels can be powerful when done well. This session looks at how to run effective panels, improve participation, keep meetings focused and ensure real impact.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tAI for Tenants: A Simple Introduction\r\n\r\n\t\t\tArtificial Intelligence is everywhere but what is it, and how could it help tenants? A jargon-free introduction to AI, with practical examples and a look at the opportunities and risks.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tMinistry of Housing Update: National Priorities for Tenants - TBC\r\n\r\n\t\t\tHear directly from the Ministry of Housing, Communities and Local Government on current priorities, upcoming changes and what matters most for tenants.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tInspection in the Spotlight: A Tenant Perspective\r\n\r\n\t\t\tWhat does inspection look like from a tenant point of view? Hear lived experience, lessons learned and how tenant voices can shape successful inspections.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tCommunicating with Confidence\r\n\r\n\t\t\tBuild the skills to speak clearly, make your point and communicate effectively in meetings, consultations and everyday tenant involvement roles.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tScrutiny Made Simple: An Introduction for Tenants\r\n\r\n\t\t\tNew to scrutiny? This session explains what scrutiny is, why it matters and how tenants can use it to improve landlord performance and services.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tUnderstanding the Regulator of Social Housing - TBC\r\n\r\n\t\t\tWhat does the Regulator do, and why does it matter to tenants? A practical guide to consumer standards, inspections and regulation in England.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tInclusivity Champions: Making Engagement Fairer\r\n\r\n\t\t\tLearn how Inclusivity Champions can help ensure tenant engagement reflects all communities. Explore practical ways to reach underrepresented voices and remove barriers.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tTackling Social Housing Stigma\r\n\r\n\t\t\tSocial housing stigma affects people and communities every day. Join this important discussion on challenging stereotypes, changing narratives and building pride.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tChairing Meetings and Speaking Up with Confidence\r\n\r\n\t\t\tLearn how to chair meetings effectively, encourage participation and speak up with confidence in formal settings.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tPass It On: Sharing What You’ve Learned with Others\r\n\r\n\t\t\tBeen on training or attended events? Learn how to turn new knowledge into something useful for other tenants and your community. A practical session on sharing learning well.\r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tThe Housing Ombudsman - Join us for a practical session about the increased use of AI in the sector. \r\n\r\n\t\t\tWe’ll look at some positive examples of real-world uses and the key risks for landlords and residents. You’ll work on examples of AI generated content to identify potential problems. And we’ll work together to co-design an easy to follow framework for what a good complaint looks like which we’ll be able to share with other residents. \r\n\t\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\tNational Tenant Alliance: Who They Are and Why They Matter\r\n\r\n\t\t\tFind out about the National Tenant Alliance, what work they are doing and their plans for the tenant voice nationally.\r\n\t\t\t\r\n\t\t\r\n\t\r\n\r\n\r\n \r\n\r\n\r\nCosts\r\n\r\nEvening meal and entertainment included in prices\r\n\r\n2 day early bird member only rate - £399 \r\n\r\n2 day early bird non-member rate - £525 \r\n\r\nFor bookings from 1st May 2026\r\n\r\n2 day member only rate - £515 \r\n\r\n2 day non-member rate - £665 \r\n\r\nFor carers cost please contact us \r\n\r\nAll ticket costs are subject to VAT\r\n\r\n\r\nHotel Information \r\n\r\nThe Orchard Hotel is situated next door to the conference venue. Visit their website here.  The Orchard Hotel is now fully booked. \r\n\r\nThere are rooms available at the venues sister hotel, The Jubilee.  Rooms can be booked using this link.  We have a special rate of £115 per room per night, B&B.\r\n\r\nThe Jubilee Hotel is situated 2 miles from the conference venue.  More information can be found here\r\n\r\nTravel Information\r\n\r\nThere is plenty of free parking at the venue \/ hotel.  There are also electric car charging points.\r\n\r\nUsing public transport\r\n\r\nThe conference centre and hotel are 4 miles, (approx. 15 minutes drive) from Nottingham town centre and train station. A taxi will cost approx. £10-£15.\r\n\r\nThere is also a local train station called Beeston which is 4 miles away.\r\n\r\nYou can also use the Nottingham tram directly to the University Campus. Take the tram to University Boulevard and the conference centre is around 10 minutes walk away.\r\n\r\nBy Road\r\n\r\nEast Midlands Conference Centre is situated off the M1, Junction 25,  3 miles from Nottingham.\r\n\r\nVisit the venu website to see their accessible amenities\r\n\r\n\r\nFurther information\r\n\r\nTo make your booking you will need an account for the Tpas website - if your organisation is a Tpas member and you don't already have an account, seach for the organisation here.\r\n\r\nIf you have any issues with booking your conference place, please email lisa.holt@tpas.org.uk\r\n\r\nIf you have any other questions or need further information about the conference, please call Jordan Walker on 0161 871 8521 or email jordan@connectin.co.uk\r\n\r\nFor any cancellation or amendments once you have booked, please check out our terms and conditions.  Please email Lisa.holt@tpas.org.uk for further information.\r\n\r\n\r\nSponsorship Opportunities\r\n\r\nIf you are interested in becoming a conference sponsor, please contact lisa.holt@tpas.org.uk\r\n\r\nOur Event sponsors\r\n\r\n\r\n\r\n \r\n\r\n \r\n\r\n ", "start_date_time": "2026-07-14 08:30:00", "end_date_time": "2026-07-15 15:00:00", "location": "East Midlands Conference Centre, Beeston Lane,, Nottingham, Nottinghamshire, NG7 2RJ", "photo": null, "category": "Event", "status": "active", "event_added_date": "2026-01-28 14:12:06", "event_modified_date": "2026-06-03 10:14:49", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1247" }, "event_13": { "event_id": 1208, "name": "Measuring Impact in Tenant & Community Engagement", "description": "This practical course improves the planning of your tenant and community engagement projects to ensure they achieve measurable objectives and how you can track and report on the difference you make. It also explores a range of social value measures including wellbeing valuation, social return on investment and social auditing.\r\n\r\n\r\nTrainer\r\n\r\nSamantha Goodwin (subject to change)\r\n\r\n\r\nFurther Details\r\n\r\nBeing able to demonstrate the impact of tenant involvement and community projects is a weak point for many housing providers and voluntary organisations. This essential course equips you with the tools you need to successfully plan and report on your work to managers, governors, volunteers, funders and other stakeholders.\r\n\r\n\r\nCourse content\r\n\r\n\r\n\tAdvice on developing clear objectives for projects, groups and approaches that link to your business plan and \/ or priorities\r\n\tImagining what success looks like and how it will be evidenced\r\n\tGathering baseline data and evidence throughout the project or time period\r\n\tExploring what we mean by 'social value' and common measurement tools\r\n\tAssessing value for money using your evidence\r\n\tTelling the story and reporting to managers, governors, funders, volunteers and other stakeholders\r\n\tUsing your impact report to make the business case for your work\r\n\r\n\r\n\r\nAudience\r\n\r\nStaff and volunteers who plan and deliver tenant engagement activities and community projects and need to improve the evaluation of their work and report in a way that suits their organisation.\r\n\r\n\r\nBy completing this course you will\r\n\r\nUnderstand what success looks like; be able to track your progress, evaluate and report on the value created through your work.\r\n\r\n\r\nWhat people say\r\n\r\n\r\nPlanning for outcomes and outputs and ensuring everything links with corporate business plan really helpful\r\n\r\nUseful in current context of increasing focus on cost\/benefit evaluation\r\n\r\nI just wanted to thank you again for a really useful engaging and informative training session - we found it very worthwhile\r\n\r\n\r\n\r\nImportant Information\r\n\r\nThe course will run from 10am until 3pm.\r\n\r\nThe price is plus VAT.\r\n\r\n\r\nCancellation Policy\r\n\r\nAll cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.\r\n\r\nIf you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.\r\n\r\nOnce we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.\r\n\r\n\r\nTpas Right to Cancel\r\n\r\nWe aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.\r\n\r\n ", "start_date_time": "2026-06-04 10:00:00", "end_date_time": "2026-06-04 13:00:00", "location": "www.zoom.us, ., ., www.zoom.us, ., .", "photo": null, "category": "Training Course", "status": "active", "event_added_date": "2025-10-28 10:39:30", "event_modified_date": "2026-05-29 09:41:23", "external_link": "https:\/\/www.tpas.org.uk\/tpas-events\/show\/1208" } }