Reliable Responsive Repairs

Understand why a reliable repair service is critical to residents' lives, the challenges to providing a reliable service and how they can be overcome.

On this course you will understand why there is often a gap between tenants low satisfaction and a landlords high KPIs.

What will delegates learn?

• Repairs policy and how it is communicated
• Coproduction of service design and monitoring
• Why jobs get 'lost in the system' and how to stop this
• Prioritising disrepair resolution by detriment
• Legal obligations
• Utilising feedback from staff and residents
• Utilising management information and Tenant Satisfaction Measures
• Understanding the market for repairs staff/contractors
• Contract management
• Quality of repairs completed
• Realtionship between responsive and planned repairs

Who should attend?

Ideally the whole organisation! Involved residents, board members, staff, caretakers and senior managers so that a unified approach can be agreed. 

Important Information

The course will run from 10am until 3pm.

Please note: All costs are plus VAT.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.