Express Engagement - The Essential Workshop for the Busy Professional

Short of time but big on ambition? Then this session is for you. It will guide you through the essentials of the engagement scene, giving you all the knowledge needed to deliver a successful service.

Delivered by the hugely experienced Anna O'Halloran, this four hour session covers:

  • Implications of the Social Housing Green Paper proposals on tenant engagement
  • Developing an effective tenant panel
  • Tenant-led scrutiny for robust co-regulation
  • Maximising opportunities for involving tenants
  • Measuring tenant engagement

Draft Workshop Programme


Registration Tea and Coffee


Workshop Facilitator’s Opening Remarks


Implications of the Social Housing Green Paper Proposals on Tenant Engagement

  • Background and context
  • Placing residents at the heart of complaints
  • Resident Engagement in building safety
  • Regulation and empowerment
  • National Tenants Voice


Developing an Effective Tenant Panel

  • Ensuring successful recruitment by clearly defining the skills and competencies required
  • Strategies for encouraging participation and managing the turnover of membership to the panel
  • Training and resources


Developing Tenant-Led Scrutiny as part of co-regulation

  • Meeting the regulatory requirements for tenant scrutiny
  • Different approaches to scrutiny
  • Creating the right scrutiny culture
  • Embedding tenant and customer scrutiny into formal structures


Networking Tea and Coffee Break


Maximising opportunities for involvement

  • The engagement spectrum
  • Reaching the harder to reach residents
  • Supporting tenants to build their skills and capacity to contribute to housing services


Measuring Tenant Engagement

  • Setting objectives, priorities and goals to measure against
  • How to measure social value
  • Gathering evidence and data
  • Tracking and reporting progress


Open Q and A



Further Dates

30 April 2019 - London

8 May 2019 - Doncaster

14 May 2019 - Newcastle

11 June 2019 - Bristol

26 June 2019 - Nottingham


Fri 17th May 2019, 8:30am - 1:00pm

Venue Details


., ., Norwich, ., .


Express Engagement - 17 May 2019 - Norwich
Membership Staff Tenant
Members £200.00 N/A
Non-Members £275.00 N/A

Event Contact

Name: Helen Phillips


Phone: 0161 868 3522

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