Challenging the Stereotypes
One of the priorities of the 2018 Social Housing Green Paper is 'Tackling stigma and celegrating thriving communities, challenging the stereotypes that exist about residents and their communities' with the government proposing that we work 'to ensure all staff deliver a good quality of service'. It is easy to blame the media and government for the signma attached to social housing and those who live in it but is this true?
This event will ask you to consider your organisation's culture and attitude towards customers.
What will the event cover?
The event will:
- Identify how social landlords and their staff contribute to the negative stereotype of the social housing customer
- Identify the cultural and behavioural attitudes that need to change within the sector
- Consider the role of engagement in tackling the stereotypes
What will delegates learn?
The event gives delegates the opportunity to reflect on behaviours, language and practices within the organisation that potentially contributes to the stereotpying of social housing tenants.
It is an opportunity to improve practices in terms of customer service and communication with all customers.
Who should attend?
All staff working in the housing organisation, board members and customers.
These events will be facilitated by Jack Grannell, Tpas Associate Consultant. Jackie has worked in the housing sector for 30 years and has been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service, a leasehold housing service and has been a housing manager providing a generic housing services. She was also the Project Manager of a £13m regeneration project in Liverpool which involved demolition of high-rise housing and the creation of an extra-experience as a housing consultatnt and 'Independent Tenant Advisor' (ITA). She is a qualified trainer and teaches and assesses the CIH Professional Practice Certificates. Jackie brings her experience of being an employee, a board member and a customer of the social housing sector.