Holding Your Landlord to Account

One of the key roles for tenants/residents/customers who are involved in high level boards, groups or panels is to ensure they hold their landlord to account for decision making and performance.

Further details

This session, therefore, explores and examines the ways to link formal customer involvement with the governence of the landlord. It also focusses on developing and improving the individual skills needed to fulfil a governance and co-regulation role effectively.

Your Trainer

Jackie Grannell – Tpas Associate

Jackie has worked in housing sector for 30 years and has been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service; a leasehold housing service; been a housing manager providing a generic housing service; and she was the Project Manager of a £13m regeneration project in Liverpool which involved demolition of high-rise housing and the creation of a an extra-care village for older people.

She is a qualified trainer; and teaches and assesses the CIH Professional Practice Certificates. She is currently a non-executive director of Riverside Housing Group’s Neighbourhood Services Committee where she sits alongside tenants and independent members.

Her work with Tpas involves training tenants and staff; and she has extensive experience of supporting tenants and landlords to establish co-regulation committees and scrutiny.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.

Need us to train
more than 4 people?

in-house could work out more cost effective


Thu 7th Jan 2021, 10:00am - 1:00pm

Venue Details


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Holding Your Landlord to Account
Membership Staff Tenant
Members £75.00 £75.00
Non-Members £100.00 £100.00

Event Contact

Name: Helen Phillips

Email: helen.phillips@tpas.org.uk

Phone: 0161 868 3500

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