Customer First Training for Social Housing Operatives

Our Customer First training is designed to help operatives/tradespeople improve their knowledge and skills to ensure that each customer they come into contact with has the best experience every time.

Further details

It also supports operatives to become more aware, fulfilled and motivated in realtion to customer service and engagement, with the overall aims of improving customer satisfaction and lowering complaints.

Your Trainer

Regina Drabble – Tpas Associate

Regina has delivered learning and development for over 15 years in the housing, communities and charitable sectors. She is an experienced community development worker and a qualified trainer.

Regina has worked mainly across Yorkshire delivering different kinds of learning, training and development in the Housing, Communities and Charitable sectors for the last 15 years. This has given Regina a real insight into the lives of settled communities, newcomers and those who work in these areas at all levels.

There have been many successes and Regina’s favourite piece of work was working closely with Tenants and Residents groups in Sheffield for three years delivering development in new, and forward thinking ways, which helped make a real difference to these groups, its volunteers and their communities. She is passionate about communication and personal development skills and puts the person at the centre of any learning. Regina has been involved with Tpas for over 10 years as an associate trainer and consultant.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.

Need us to train
more than 4 people?

in-house could work out more cost effective


Thu 21st Jan 2021, 10:00am - 3:00pm

Venue Details

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Customer First Training for Social Housing Operatives
Membership Staff Tenant
Members £100.00 N/A
Non-Members £150.00 N/A

Event Contact

Name: Helen Phillips


Phone: 0161 868 3500

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