Members Resource HubReports, toolkits, standards and guides to browse, read online and download. |
Resource Hub
Northumberland Tenant Panel - Lessons learnt from the National Tenant Conference
Report
14.3 MB
From Devolution to Participation: How to embed resident voices in regional government
Report
2.71 MB
From Devolution to Participation
Policy
466.33 KB
Behavioural Insights Recruitment Case Study
Good Practice
4.06 MB
Scrutiny Support Offer
Guide
6.46 MB
Scrutiny Assured Quality Mark Overview
Standard
3.15 MB
Shelter APPG on Council Housing Building Tpas Submission
Briefing
396.25 KB
2026 Edition - Effective Tenant Engagement in Procurement Toolkit
Toolkit
5.05 MB
Tpas Information Guide - Rewards and Incentives Guide
Guide
1.33 MB
Case Study - Ethnic Minority Voices in Tenant Engagement - Islington Council
Good Practice
1004.14 KB
Getting Ready for the Competency and Conduct Standard Checklist
Toolkit
1.66 MB
Case Study - Ethnic Minority Voices in Tenant Engagement - Black Country Housing Group
Good Practice
961.32 KB
Case Study - Ethnic Minority Voices in Tenant Engagement - Belgrave Neighbourhood Co-Op
Good Practice
1.42 MB
Case Study - Ethnic Minority Voices in Tenant Engagement - Fairoak
Good Practice
905.28 KB
Case Study - Ethnic Minority Voices in Tenant Engagement - WHG
Good Practice
1.26 MB
Case Study - Ethnic Minority Voices in Tenant Engagement - Midland Heart
Good Practice
1.8 MB
Effective Tenant Engagement Toolkit
Toolkit
5.05 MB
From Devolution to Participation - How to embed resident voices in regional government
Report
1.31 MB
Rewards and Incentives Guide
Guide
1.33 MB
Recognising Tenants and Residents Associations
Guide
1.33 MB
Tpas Resident Scrutiny Support Packages
Campaign Pack
6.46 MB
Involvement Week 2025 – Day 4 Slides: Inclusion and Representation
Programme
4.63 MB
Involvement Week 2025 – Day 3 Slides: Rethinking Involvement
Programme
1.84 MB
An Interactive Guide: Is There a Seat at the Table?
Programme
280.83 KB
Good Practice Case Study: Chesterfield Borough Council WhatsApp Channel
Good Practice
2.27 MB
Involvement Week 2025 – Day 2 Slides: Involvement on the Ground
Programme
349.22 KB
Good Practice Case Study: STAR Housing Big Check-In Campaign
Good Practice
2.11 MB
Involvement Week 2025 – Day 1 Slides: The Big Picture
Programme
782.95 KB
Good Practice Case Study: Vico Homes Customer Contact Scrutiny
Good Practice
3.08 MB
Involvement Week 25 Pack
Campaign Pack
5.85 MB
Tpas Contractor Resident Engagement Standards 2025
Standard
1.73 MB
Tenant Influence in Boards and Governance
Report
25.78 MB
The Engagement Maximiser
Report
2.22 MB
Email Newsletter Success
Guide
1.52 MB
Resident Engagement in Building Safety
Report
9.11 MB
National Tenant Engagement Standards – 4th Edition (2024)
Standard
1 MB
Launching a New Digital Community Group
Guide
772.97 KB
Launching a New Digital Community Group (Checklist)
Guide
60.76 KB
Being a Representative
Guide
744.95 KB
Developing a Terms of Reference
Guide
651.88 KB
Framework for Resident Engagement Strategies in Building Safety
Guide
1.52 MB