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STAIRS in Social Housing: What It Means for Tenants — Whether You’re Engaged or Not
Wednesday 1st of April 2026
The proposed introduction of Social Tenant Access to Information Requirements (STAIRS) by the Housing Ombudsman represents one of the most important transparency shifts in social housing for many years. While much of the discussion so far has focused on governance and complaint handling, STAIRS could fundamentally reshape how tenants access information about their homes, services, and landlords’ decision making.
Topics: Strategies, Plans & Reports, Tenant Engagement , Tenant Engagement Standards
The new Competency and Conduct requirements in the Consumer Standards
Wednesday 1st of April 2026
From October 2026, social housing providers in England will be expected to meet new Competency and Conduct requirements as part of the Consumer Standards framework regulated by the Regulator of Social Housing. These requirements are designed to strengthen professionalism across the sector and ensure staff delivering landlord services have the skills, knowledge and behaviours needed to provide a high-quality service.
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