Members' news
Showing 1 to 5 of 303 articles.
Beyond accreditation: what’s changed over the past year
Thursday 9th of July 2026
A year on from achieving TPAS accreditation, the question for us hasn’t been what did we achieve? It’s been what’s changed because of it?
The accreditation recognised our approach to customer engagement. Since then, we’ve focused on building on that, strengthening and evolving how customer influence shows up in our day-to-day work. Rather than treating it as something separate, we’ve looked at how it shapes decisions, services, and everyday interactions.
Topics: Tenant Engagement , Community Engagement
June Ezine
Thursday 11th of June 2026
Over the last month, we have been extra busy with lots of training and networking events across the country. Yesterday saw the last of our Tpas Regionals and thank you to Kingston Council for hosting. It’s always fantastic to see so many of our members together to talk to MHCLG and our team.
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VIVID's approach to equality diversity and culture across the organisation
Wednesday 10th of June 2026
Over the past year, we’ve been challenging ourselves to think differently about what inclusion really looks and feels like at VIVID. Not as something we say, but something our customers actually experience.
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New Member: Unity Housing & Enterprise
Tuesday 17th of March 2026
A big welcome to our new member, Unity Housing & Enterprise, Here's what they had to say about their membership:
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Our Journey Through the Tpas Smart Review: Shaping a New Tenant Engagement Strategy
Tuesday 17th of February 2026
Before launching into the creation of a new Tenant Engagement Strategy, we decided to take a step back and participate in the Tpas Smart Review.
Topics: Tenant Engagement , Tpas Products and Services