Member Spotlight

It’s our members that make Tpas such a great organisation to be part of and what better way to show this than with our member spotlight feature.

Each month we will invite one of our members to share their engagement achievements, tips and ambitions, allowing you to keep up to date with what others are up to across the sector.

---

Member Spotlight  - Tuath Housing 

We asked Margaret Hanrahan from Tuath Housing to share some of the work they are currently doing.

If you’d like to contact Margaret about any of the below, click here.

---

Give us a little known fact about your organisation

A little known fact about Tuath’s tenant engagement journey is that it’s very new. It began in 2018, when tenant engagement was introduced into the Irish housing sector for the first time. Tuath was one of the first Approved Housing Bodies (AHB) to introduce tenant engagement, starting at a time when the organisation managed 4,000 homes. Since then, Tuath has grown rapidly and now is the largest AHB in Ireland providing homes to more than 17,500 households and over 40,000 residents nationwide.

A major step forward came in early 2022, when Tuath commissioned and published a research report called “Embedding a Culture of Tenant Engagement in Ireland”. This study explored best practice and set out a clear direction for the future of tenant voice in Irish social housing. Its findings directly informed Tuath’s first Tenant Engagement Strategy 2022-2026, launched later that year, a significant milestone in strengthening resident participation and embedding a culture of engagement across the organisation.

Tell us about a time that engagement has made a difference to your services or communities?

As we reach the end of our first Tenant Engagement Strategy (2022–2025), resident engagement has made a meaningful and measurable difference across our services and communities. Over the past three years, engagement has driven real change from completing or progressing 94% of our strategic objectives set out in the strategy to in 2025 launching the “Building Brighter Futures” Tuath Foundation, which now supports residents through five dedicated funds in Education, Community, Digital Support, Climate Action and Social Inclusion and Diversity.

Residents shape improvements in services through our four national resident feedback panels, while 20 resident led residents’ groups strengthen local connection and shared decision making. Ongoing data insight through national satisfaction surveys and the production of Social Impact reports shows the positive outcomes of tenant participation. We also were proud to secure an Age Friendly Business Accreditation in 2023 from Age Friendly Ireland, achieved by resident and staff input.

Together, these milestones show how engagement has become a powerful driver of better services, stronger communities, and a more resident centred Tuath.

What are you currently working on when it comes to engagement?

Tuath will soon launch its Resident Engagement Strategy 2026-2029. The next strategy is built on the foundation of our previous commitments, taking what worked well and strengthening it further. It continues the progress we have already made, while adding new ideas and actions to support residents in an even more meaningful way.

In 2025, we formed a new strategy writing group made up of residents from across the country and staff from every service department. We also carried out a national consultation survey, receiving over 2,300 responses from Tuath households, which played a key role in shaping our priorities for the years ahead. This ensured the strategy is grounded in lived experience, organisational insight, and a shared vision for stronger, more connected communities.

Why did you decide to join Tpas?

In 2025, Tuath’s Housing Department underwent a significant restructure. Under our new operating model, the Tenant Engagement team evolved into two dedicated functions Community Engagement and Customer Engagement creating the space for resident engagement to grow, specialise and develop further.

We have been working with tenant engagement organisations in Ireland, including Supporting Communities, since 2018. As Tuath has expanded in recent years, we are now broadening our networking and learning opportunities by connecting with Tpas and its members. We believe that continued membership of both organisations will be hugely beneficial for Tuath and for staff development.

What is your top engagement tip?

We’ve learned that there’s no single ‘right or wrong way’ to do engagement. Every resident and every community is unique whether in rural or urban communities, across older and younger persons, families and individuals, and those who prefer to engage in person or digitally. Every approach must be tailored to ensure accessibility, diversity and inclusiveness for all.

Our tip would be to keep listening and learning from residents’ experiences and from colleagues across the engagement sector. As we grow, we continue to refine and adapt our methods so we can offer a wide and meaningful range of ways for residents to have their say.

What’s the one thing you are really proud of when it comes to engagement?

One thing we’re especially proud of is how resident engagement has become part of Tuath’s culture. Even though we’re still relatively new to tenant engagement it has already grown into a shared responsibility across the organisation. What started as a small, emerging area has now become something every team contributes to, whether through listening to residents, acting on feedback, or helping shape services in a more responsive way.

We’re still at the early stages of our engagement journey, but the cultural shift we’ve seen is significant. Engagement is not just one team’s role, it’s embedded in how we work, how we make decisions, and how we build relationships with residents. That cultural change is something we’re genuinely proud of, and it continues to guide how we grow and improve our tenancy services now and into the future.

---

Previous Member Spotlights

February 2026 - Fortem

December 2025 - January 2026 - Lovell

October - November 2025 - GCH

August 2025 - Pembroke Estate Management Board

July 2025 - Coastline Housing

June 2025 - Colchester Borough Homes

May 2025 - Manningham HA

April 2025 - Leeds Federated HA

March 2025 - North Star Housing Group

February 2025 - Wigan Council

January 2025 - Worthing Homes

December 2024 - Lumensol

October / November 2024 - Orbit

September 2024 - Gentoo

August 2024 - Watford Community Housing

July 2024 - BFT Mastclimbing

May / June 2024 - Stonewater

April 2024 - Hull City Council

March 2024 - Partners Foundation

February 2024 - Red Kite Community Housing

January 2024 - St Leger Homes of Doncaster

December 2023 - settle

November 2023 - Flagship Group

Sept / Oct 2023 - Hinckley and Bosworth Council

August 2023 - Tenants Hub CIC

June / July 2023 - Dovecotes TMO

May 2023 - Stockport Homes

April 2023 - TPTracker

March 2023 - Metropolitan Thames Valley

February 2023 - West Kent

January 2023 - Fairhive

December 2022 - Platform Housing Group

November 2022 - Integrated Solutions - City Plumbing

September / October 2022 - Homes Plus

August 2022 - Aspire

May 2022 - Arches

April 2022 -  Acis Group

March 2022 - wdh

February 2022 - Michael Dyson Associates Ltd

January 2022 - South Yorkshire HA

December 2021 - Gateshead Council

November 2021  - LiveWest

October 2021 - YMCA Thames Gateway

September 2021 - Bernicia

August 2021 - Anglian Building Products

July 2021 - Warrington HA

June 2021 - Futr

May 2021 - Vale of Aylesbury HT

April 2021 - Aaron Services

March 2021 - Soha

February 2021 - North West Leicestershire DC

January 2021 - Vinci Facllities

 

---

I'd like to be in the spotlight

If you'd like to be featured in our Member Spotlight and highlight the work you are doing, please get in touch by emailing lisa.holt@tpas.org.uk.