Member Spotlight
It’s our members that make Tpas such a great organisation to be part of and what better way to show this than with our member spotlight feature.
Each month we will invite one of our members to share their engagement achievements, tips and ambitions, allowing you to keep up to date with what others are up to across the sector.
Member Spotlight - Wythenshawe Community Housing Group WHCG
We asked Lorna Clancy from Wythenshawe Community Housing Group to share some of the work they are currently doing.
If you’d like to contact Lorna about any of the below, click here.
Give us a little known fact about your organisation
WCHG have 14,000 homes in Wythenshawe and it is known as the Garden City, in the early days every single home had a fruit tree in the garden.
Tell us about a time that engagement has made a difference to your services or communities?
Our Scrutiny was crucial in completely changing our website and the new app and portal that recently secured the Housing Technology Award for Empowering customers via real-time accessible self-service. They worked with our Task and Finish group over the last 12 months giving advice and direction on what they were looking to get out of the new website and then they were there to carry out testing and much more. Following go live and over the last 3 weeks over 2,000 of our residents have signed up to the new portal. One tenant told us “compared to the old app it feels like heaven” Mo Abasse.
What are you currently working on when it comes to engagement?
My team and I are working to engage residents that are underrepresented, we want to ensure that everyone has a voice, we recently succeeded in setting up a Disability Action Group who will work us on a Wythenshawe Enabled Project that secured £95,900 Social Housing innovation funding – WCHG were the only organization that put in for funding working with disabled residents. The funding will ensure that a Project coordinator is employed to support the work and the legacy it will leave.
Why did you decide to join Tpas?
TPAs offers so much for both WCHG and our residents and the connection to others to share practices and the training that is available has been invaluable.
What is your top engagement tip?
Not one size fits all, make engagement fit around residents, not residents around engagement. Recently one of my elderly residents said she was isolated and never saw anyone, so working with one of the local charities she was able to get herself a little job helping them out, we also linked her to one of our older persons schemes where she can go at anytime to find company and a cuppa. We have adapted our involvement mechanisms to suit the needs of our customers, going from low level to high level involvement at a pace that fits them NOT us.
Linda told us “ I just thought you were there and we paid our rent, you do so much more, I was blown away and I love being involved.”
What’s the one thing you are really proud of when it comes to engagement?
I am really proud to work with residents that want to make a difference and have a voice, watching them grow in confidence over the years has been amazing and I love working with Wythenshawe residents, the sense of community is definitely something to be proud of and I hope to see more people get involved.
(L) Jodie Bosher – Resident Involvement Officer (M) Lorna Clancy – Resident Involvement Manager (R) Daniel Williams – Resident Involvement Officer
Previous Member Spotlights
March 2026 - Tuath Housing
February 2026 - Fortem
December 2025 - January 2026 - Lovell
October - November 2025 - GCH
August 2025 - Pembroke Estate Management Board
July 2025 - Coastline Housing
June 2025 - Colchester Borough Homes
May 2025 - Manningham HA
April 2025 - Leeds Federated HA
March 2025 - North Star Housing Group
February 2025 - Wigan Council
January 2025 - Worthing Homes
December 2024 - Lumensol
October / November 2024 - Orbit
September 2024 - Gentoo
August 2024 - Watford Community Housing
July 2024 - BFT Mastclimbing
May / June 2024 - Stonewater
April 2024 - Hull City Council
March 2024 - Partners Foundation
February 2024 - Red Kite Community Housing
January 2024 - St Leger Homes of Doncaster
December 2023 - settle
November 2023 - Flagship Group
Sept / Oct 2023 - Hinckley and Bosworth Council
August 2023 - Tenants Hub CIC
June / July 2023 - Dovecotes TMO
May 2023 - Stockport Homes
April 2023 - TPTracker
March 2023 - Metropolitan Thames Valley
February 2023 - West Kent
January 2023 - Fairhive
December 2022 - Platform Housing Group
November 2022 - Integrated Solutions - City Plumbing
September / October 2022 - Homes Plus
August 2022 - Aspire
May 2022 - Arches
April 2022 - Acis Group
March 2022 - wdh
February 2022 - Michael Dyson Associates Ltd
January 2022 - South Yorkshire HA
December 2021 - Gateshead Council
November 2021 - LiveWest
October 2021 - YMCA Thames Gateway
September 2021 - Bernicia
August 2021 - Anglian Building Products
July 2021 - Warrington HA
June 2021 - Futr
May 2021 - Vale of Aylesbury HT
April 2021 - Aaron Services
March 2021 - Soha
February 2021 - North West Leicestershire DC
January 2021 - Vinci Facllities
I'd like to be in the spotlight
If you'd like to be featured in our Member Spotlight and highlight the work you are doing, please get in touch by emailing lisa.holt@tpas.org.uk.
Why choose Tpas?
Well established
We've been promoting, supporting and championing tenant involvement and empowerment across England for over three decades
Not for profit
Investing in Tpas means benefitting from the latest tenant involvement policies and practices but also securing and supporting the future of the tenant involvement agenda
Accreditation
We offer the only independent evidence-based accreditation scheme that assesses resident involvement arrangements.
Expert advice
Our shared knowledge, expertise and experience with staff, tenants, landlord and contractors are the building blocks of this organisation.
Find out more?
For more information please contact our dedicated membership team