Member Spotlight
It’s our members that make Tpas such a great organisation to be part of and what better way to show this than with our member spotlight feature.
Each month we will invite one of our members to share their engagement achievements, tips and ambitions, allowing you to keep bang up to date with what others are up to across the sector.
Member Spotlight - Pembroke 
We asked Will Watts, Manager at Pembroke Estate Management Board, to share some of the work they are currently doing.
If you’d like to contact Will about any of the below, click here.
Give us a little known fact about your organisation
We are the only Tenant Management Organisation in the South-West of England. 30 years ago, residents formed the company which was the vanguard for the wider regeneration of Devonport, once ranked as the most deprived council ward in the country.
Tell us about a time that engagement has made a difference to your services or communities?
- Being on site and knowing our tenants very well leads to many good outcomes. This week alone that has included several quick, easy and cost-effective interventions which protect vulnerable residents and maintain high levels of tenant satisfaction:
- We purchased a set of headphones for a resident who has complex support needs and often spends a lot of time awake all night. The music he was playing led to complaints from a neighbour. We suggested headphones might solve the problem. Without access to the internet or the funds to purchase them, we bought them for him and solved the problem before it escalated.
- We cut back a shrub that was in bloom and had attracted a lot of bees in a tenants garden who has mobility problems and is at risk of anaphylaxis. Although she is responsible for maintaining her own garden, we offer an affordable gardening service to help keep the estate well maintained. She appreciated the intervention to reduce her anxiety about being stung.
- We contacted a 95 year old resident recovering from a back injury to offer to help pick up any items she needed while she was immobile. With no immediate relatives, this meant she didn’t need to go into temporary care or hospital as a result.
- A single parent has been facing some challenges. With 5 children, there had been noise complaints from neighbours. We worked with the Landlord to identify a package of support which included signing the children up to our summer activities programme.
What are you currently working on when it comes to engagement?
- We’re always looking at ways we can support our residents by helping residents to overcome challenges to thrive. Recent examples include:
- Working with Plymouth Community Homes to offer training courses for local residents from our community meeting rooms.
- We’re working with residents to identify the best way to support them during the upcoming major refurbishment of the estate. We’re looking into messaging apps, newsletters and a respite space to escape the noise and dust.
- We’re piloting a number of subsidised activities to improve health and wellbeing including chair yoga and meditation.
Why did you decide to join Tpas?
To connect with other housing providers and share ideas. And to access training and support as we respond to the changing compliance requirements being placed on all housing providers.
What is your top engagement tip?
Keep things simple, keep your promises.
What’s the one thing you are really proud of when it comes to engagement?
We have been able to demonstrate consistently high levels of resident satisfaction over many years. This has included back-to-back continuation ballots held every 5 years, where residents take part in a secret ballot to ask whether they want to see the organisation continue to manage their housing. Our last ballot achieved a 99% vote in favour on a 61% turnout.
Previous Member Spotlights
July 2025 - Coastline Housing
June 2025 - Colchester Borough Homes
May 2025 - Manningham HA
April 2025 - Leeds Federated HA
March 2025 - North Star Housing Group
February 2025 - Wigan Council
January 2025 - Worthing Homes
December 2024 - Lumensol
October / November 2024 - Orbit
September 2024 - Gentoo
August 2024 - Watford Community Housing
July 2024 - BFT Mastclimbing
May / June 2024 - Stonewater
April 2024 - Hull City Council
March 2024 - Partners Foundation
February 2024 - Red Kite Community Housing
January 2024 - St Leger Homes of Doncaster
December 2023 - settle
November 2023 - Flagship Group
Sept / Oct 2023 - Hinckley and Bosworth Council
August 2023 - Tenants Hub CIC
June / July 2023 - Dovecotes TMO
May 2023 - Stockport Homes
April 2023 - TPTracker
March 2023 - Metropolitan Thames Valley
February 2023 - West Kent
January 2023 - Fairhive
December 2022 - Platform Housing Group
November 2022 - Integrated Solutions - City Plumbing
September / October 2022 - Homes Plus
August 2022 - Aspire
May 2022 - Arches
April 2022 - Acis Group
March 2022 - wdh
February 2022 - Michael Dyson Associates Ltd
January 2022 - South Yorkshire HA
December 2021 - Gateshead Council
November 2021 - LiveWest
October 2021 - YMCA Thames Gateway
September 2021 - Bernicia
August 2021 - Anglian Building Products
July 2021 - Warrington HA
June 2021 - Futr
May 2021 - Vale of Aylesbury HT
April 2021 - Aaron Services
March 2021 - Soha
February 2021 - North West Leicestershire DC
January 2021 - Vinci Facllities
December 2020 - Ongo
November 2020 - Places for People
October 2020 - Community Gateway Association
September 2020 - Dacorum BC
August 2020 - Eastend Homes
July 2020 - Connexus
June 2020 - Gridizen
May 2020 - Grand Union Housing Group
March / April 2020 - Onward Homes
January / February 2020 - Estuary HA
December 2019 - Muir Group
November 2019 - Blackpool Coastal Homes
October 2019 - Texthelp
September 2019 - Greatwell Homes
August 2019 - Selby DC
July 2019 - North Star Housing Group
June 2019 - Rotherham MBC
May 2019 - Homes for Haringey
I'd like to be in the spotlight
If you'd like to be featured in our Member Spotlight and highlight the work you are doing, please get in touch by emailing lisa.holt@tpas.org.uk.
Why choose Tpas?
Well established
We've been promoting, supporting and championing tenant involvement and empowerment across England for over three decades
Not for profit
Investing in Tpas means benefitting from the latest tenant involvement policies and practices but also securing and supporting the future of the tenant involvement agenda
Accreditation
We offer the only independent evidence-based accreditation scheme that assesses resident involvement arrangements.
Expert advice
Our shared knowledge, expertise and experience with staff, tenants, landlord and contractors are the building blocks of this organisation.
Find out more?
For more information please contact our dedicated membership team