News and views
Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.
Showing 1 to 3 of 3 articles.
Beyond accreditation: what’s changed over the past year
Thursday 9th of July 2026
A year on from achieving TPAS accreditation, the question for us hasn’t been what did we achieve? It’s been what’s changed because of it?
The accreditation recognised our approach to customer engagement. Since then, we’ve focused on building on that, strengthening and evolving how customer influence shows up in our day-to-day work. Rather than treating it as something separate, we’ve looked at how it shapes decisions, services, and everyday interactions.
Topics: Tenant Engagement , Community Engagement
There But for the Grace
Thursday 9th of July 2026
He was born in a council house on a quiet street, the kind where neighbours nodded to one another and children played until the streetlights hummed to life. His parents were good people — not wealthy, not privileged, but steady, loving, and determined to give their children a chance.
Topics:
Scrutiny Special: Revisiting the Keys to Tenant Scrutiny Success
Tuesday 7th of July 2026
Our July 2026 Local Authority and ALMO Engagement Officers Meet-Up brought together colleagues from across the sector for a “Scrutiny Special” exploring the challenges, opportunities and practical realities of tenant scrutiny in local authorities.
Topics: Tenant Engagement , Scrutiny & Co-regulation