STANDARDS AND ACCREDITATIONS

Contractor accreditation

Tpas Accreditation for Contractors can offer you a competitive advantage. Many major clients recognise Tpas accreditation as confirmation of your competency, credibility and commitment to achieving excellence in tenant engagement and influence.

Our Accreditation Service tests directly against our Contractor Resident Engagement Standards and is aligned with our Landlord Accreditation service.

The accreditation provides

A clear framework of standards that enables you to conduct a self-assessment and review your approach
An independent, external validation of the scope and quality of your approach
A visible reference that is clear to see on your website, letterheads, marketing materials and publications, plus a wide network of opportunities to share your good practice and connect with other organisations striving for excellence
A system that helps you develop and maintain high standards for all your staff and partners, protecting and building your reputation
Assurance that your approaches are inclusive, evidencing your commitment to understanding and meeting residents’ diverse needs

With the Tpas Contractor Accreditation you can

Ensure your tenant engagement and influence work functions effectively as a business improvement tool, demonstrating outcomes and impact
Align directly with regulation and government expectations – and therefore the needs of landlords – and evidence exceeding compliance
Follow a clear, structured framework built around the Tpas Contractor Resident Engagement Standards
Receive honest feedback, identifying and sharing your good practice and providing structured recommendations for continuous improvement
Strengthen your reputation and credibility
Build and embed a genuine ‘tenant-first’ culture

GET IN TOUCH

If you would like to find out more about our Contractor Accreditation, please email consultancy@tpas.org.uk. We would be delighted to chat with you about your requirements, advise the best ways Tpas can help you to achieve your goals, and provide an outline of costs.

Don’t forget — you receive a discount on all our products and services if you are a Tpas member.

EMAIL CONSULTANCY@TPAS.ORG.UK →

If you deliver planned improvements, you may also be interested in our Planned Works Quality Mark.

“

We are thrilled to be awarded this Tpas accreditation.
Our teams, particularly our Resident Liaison Officers, work hard every day for residents and this demonstrates our commitment to putting residents at the heart of what we do.
Residents are always at the forefront of our minds when we are working in people’s homes making them better, warmer, safer, and healthier.
This accreditation shows the effectiveness of our people-focused delivery and how seriously we take our responsibility to people living in the homes in which we work.
We would like to thank the Tpas team, and we look forward to building on our commitments with an action plan for continuous improvement over the next 12 months.

Caroline LovelaceCustomer Experience Manager at Lovell Renew