Member Spotlight

It’s our members that make Tpas such a great organisation to be part of and what better way to show this than with our member spotlight feature.

Each month we will invite one of our members to share their engagement achievements, tips and ambitions, allowing you to keep up to date with what others are up to across the sector.

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Member Spotlight  - Recoup Energy Solutions

We asked Caroline Bowler from Recoup Energy Solutions to share some of the work they are currently doing.

If you’d like to contact Caroline about any of the below, click here.

 

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Give us a little known fact about your organisation

Recoup has been a UK business since 2011, beginning as a start up with a very small team dedicated to raising the profile of Waste Water Heat Recovery for Showers (WWHRS). It is now part of the international Kohler family of businesses which includes Recoup’s sister company Mira Showers, another UK business that had been providing innovative market leading shower systems for over 100 years.

Tell us about a time that engagement has made a difference to your services or communities?

Engagement is at the heart of everything we do. Every conversation with homeowners, tenants and industry professionals reinforces and demonstrates its importance. WWHRS is not widely understood, even within the construction industry, despite being a simple and proven technology. Once explained, people quickly grasp the concept, often asking: “Why isn’t every new home fitted with it?” which is a very good question.

Additionally, because much of the discussion around low-carbon technology focuses on energy generation, such as heat pumps and solar panels. WWHRS is different as it conserves energy, recovering heat from shower waste water that would otherwise be lost down the drain. We feel energy conservation technologies do not receive the focus they should.

This makes all engagement essential. By raising awareness of WWHRS, we can demonstrate how a simple technology can help homeowners reduce energy use, lower bills and make a meaningful difference to both household finances and the environment.

What are you currently working on when it comes to engagement?

We are currently producing a virtual demonstration room to be able to show our product fully installed, in location within a bathroom or shower room space. We find that visualisation of our products and how they are integrated into a space can be difficult for people, especially as the WWHRS and the water pipework it is connected to is concealed within the property. Our virtual demonstration room will allow users, where ever they are at the time, to see a finished space, but to then be able to reveal the Recoup WWHRS and interactively explore how it is installed and how it works. We believe this will allow us to provide an even greater level of engagement and understanding for all sectors and customer types.

Why did you decide to join Tpas?

We joined TPAS to strengthen our engagement with tenants and tenant groups. With new Recoup WWHRS products introduced and designed specifically for the social housing sector, we want to ensure that the people who benefit most are fully informed about the technology, how it works and the value it provides.

By working with tenants directly, we can raise awareness of WWHRS, explain how it can be installed with minimal disruption, and highlight the benefits it delivers through lower energy consumption, reduced costs and improved efficiency. Housing providers and property managers will also benefit from more sustainable, energy-efficient homes. We believe tenants can help us deliver and strengthen the engagement we will have with them too.

What is your top engagement tip?

Engagement involves both talking and listening, talking is easy, but listening is usually the most important part. It is only through listening that you can fully understand the point of view for the person you are speaking to and engage with them in a way that makes what you are discussing truly relevant.

What’s the one thing you are really proud of when it comes to engagement?

We are proud of the impact that we have had establishing WWHRS as a recognised and widely adopted technology in the new-build housing sector. This success did not happen easily or by chance. It was built through years of engaging with industry professionals, developers, house builders, specifiers, technical teams and installers to raise awareness and understanding of a technology that was largely unknown.

Looking ahead, we're excited to take on the challenge of repeating that success in the social housing and existing homes sectors. Just as before, meaningful engagement will be the key to making that happen.

 

 

 

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Previous Member Spotlights

June 2026 - Coastline Housing

May 2026 - Re:Gen Group

April 2026 - Wythenshawe Community Housing Group

March 2026 - Tuath Housing

February 2026 - Fortem

December 2025 - January 2026 - Lovell

October - November 2025 - GCH

August 2025 - Pembroke Estate Management Board

July 2025 - Coastline Housing

June 2025 - Colchester Borough Homes

May 2025 - Manningham HA

April 2025 - Leeds Federated HA

March 2025 - North Star Housing Group

February 2025 - Wigan Council

January 2025 - Worthing Homes

December 2024 - Lumensol

October / November 2024 - Orbit

September 2024 - Gentoo

August 2024 - Watford Community Housing

July 2024 - BFT Mastclimbing

May / June 2024 - Stonewater

April 2024 - Hull City Council

March 2024 - Partners Foundation

February 2024 - Red Kite Community Housing

January 2024 - St Leger Homes of Doncaster

December 2023 - settle

November 2023 - Flagship Group

Sept / Oct 2023 - Hinckley and Bosworth Council

August 2023 - Tenants Hub CIC

June / July 2023 - Dovecotes TMO

May 2023 - Stockport Homes

April 2023 - TPTracker

March 2023 - Metropolitan Thames Valley

February 2023 - West Kent

January 2023 - Fairhive

December 2022 - Platform Housing Group

November 2022 - Integrated Solutions - City Plumbing

September / October 2022 - Homes Plus

August 2022 - Aspire

May 2022 - Arches

April 2022 -  Acis Group

March 2022 - wdh

February 2022 - Michael Dyson Associates Ltd

January 2022 - South Yorkshire HA

December 2021 - Gateshead Council

November 2021  - LiveWest

October 2021 - YMCA Thames Gateway

September 2021 - Bernicia

August 2021 - Anglian Building Products

July 2021 - Warrington HA

June 2021 - Futr

May 2021 - Vale of Aylesbury HT

April 2021 - Aaron Services

March 2021 - Soha

February 2021 - North West Leicestershire DC

January 2021 - Vinci Facllities

 

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I'd like to be in the spotlight

If you'd like to be featured in our Member Spotlight and highlight the work you are doing, please get in touch by emailing lisa.holt@tpas.org.uk.