Member Spotlight

It’s our members that make Tpas such a great organisation to be part of and what better way to show this than with our member spotlight feature.

Each month we will invite one of our members to share their engagement achievements, tips and ambitions, allowing you to keep bang up to date with what others are up to across the sector.

October 2019 Member Spotlight          


We asked Amy McClure, Workplace Solutions Champion at Texthelp to share what they are upto.  Texthelp are one of our commercial members.

If you'd like to get in touch with Amy about any of their work, you can email here:

Tell us something about your organisation, a lesser known fact maybe?

Here at Texthelp we’re passionate about the innovative technologies we create. We develop a range of tools, designed to make life that little bit easier for people, specifically people with disabilities and neurodiversities.

We were founded 23 years ago when our Chief Technical Officer developed our flagship product, Read&Write. He was inspired by the fact his father developed a medical condition that made him lose the ability to communicate, features in Read&Write like text-to-speech played a big role in his day-to-day life.

Why did you decide to join Tpas?

As Tpas are the experts in tenant engagement and as we are extremely passionate about this topic, joining was a no brainer for us. Our website accessibility tool Browsealoud increases the practical accessibility of many housing associations’ websites - helping to increase the tenant engagement levels throughout many communities.

What is your biggest strength and how do you see that having a positive effect on social housing?

Our tools have the ability to provide support for both tenants and social housing staff. At Texthelp we’re very mindful of the fact that if you take care of your staff, and help them to work in the most efficient and suitable way for them.  They, in turn will take care of your tenants.Through our tools, we can also help your tenants to self-serve online, taking the pressure off your staff, and allowing them to work on the job in hand.

What are you most proud about with your work in Social housing?

We’re very proud of the fact that we currently support over 120 Housing associations across England, Scotland and Wales. This means that our solutions are allowing tenants to have a much better experience online experience by giving them access to the information they need and  helping them to self-serve. It also means that Housing association staff feel good about coming to work knowing there’s technology support there for them whenever they need it.

Find out how Texthelp’s software can help foster better engagement, efficiency and equality for tenants and housing professionals:


Previous Member Spotlights

September 2019 - Greatwell Homes

August 2019 - Selby DC

July 2019 - North Star Housing Group

June 2019  - Rotherham MBC

May 2019  - Homes for Haringey

I'd like to be in the spotlight

If you'd like to be featured in our Member Spotlight and highlight the work you are doing, please get in touch by emailing

Why choose Tpas?

Well established

We've been promoting, supporting and championing tenant involvement and empowerment across England for two and a half decades

Not for profit

Investing in Tpas means benefitting frim the latest tenant involvement policies and practices but also securing and supporting the future of the tenant involvement agenda


We offer the only independent evidence-based accreditation scheme that assesses resident involvement arrangements.

Expert advice

Our shared knowledge, expertise and experience with staff, tenants, landlord and contractors are the building blocks of this organisation.

Find out more?

For more information please contact our dedicated membership team

Lisa Holt

Business Services Officer

Telephone: 0161 868 3500

Louise Thompson

Head of Business Services

Telephone: 0161 868 3500