Member Spotlight

It’s our members that make Tpas such a great organisation to be part of and what better way to show this than with our member spotlight feature.

Each month we will invite one of our members to share their engagement achievements, tips and ambitions, allowing you to keep bang up to date with what others are up to across the sector.

August 2020 member Spotlight          

Eastend Homes

We asked Paul Wilson, Community Engagement Manager to share what they are upto.

If you'd like to contact Paul about any of the below, click here


Give us a little known fact about your organisation

EastendHomes has sponsored community film making for many years; one of these films was once screened at a festival. The film was discussed in a Q&A afterwards in which the film makers were joined on stage by famous film director Danny Boyle.

Tell us about a time that engagement has made a difference to your services or communities?

During lockdown, with some staff furloughed and many working from home, engaged residents quickly responded to the coronavirus pandemic by offering to work with staff in our COVID-19 response. This made a huge difference in what could be done on the ground, to support communities during the crisis.

What are you currently working on when it comes to engagement?

This year has seen a new interest and focus on food insecurity and poverty, and how food can be used to help encourage connected communities. Working with the super food redistribution charity Fareshare has been a real eye opener, and has broadened our engagement.

Why did you decide to join Tpas?

Being a Tpas member helps the organisation maintain its focus on resident engagement, and ensures there is no drift away from the values and principles underpinning engagement, regardless of the shifting sands of regulatory expectations.

What is your top engagement tip?

Try to say yes much more often than no!

What’s the one thing you are really proud of when it comes to engagement?

I’m proud that engaged residents are so willing to work alongside staff at EastendHomes, a fact that demonstrates I think that we are genuine in our commitment to engagement.


Previous Member Spotlights

July 2020 - Connexus

June 2020 - Gridizen

May 2020 - Grand Union Housing Group

March / April 2020 - Onward Homes

January / February 2020 - Estuary HA

December 2019 - Muir Group

November 2019 - Blackpool Coastal Homes

October 2019 - Texthelp

September 2019 - Greatwell Homes

August 2019 - Selby DC

July 2019 - North Star Housing Group

June 2019  - Rotherham MBC

May 2019  - Homes for Haringey

I'd like to be in the spotlight

If you'd like to be featured in our Member Spotlight and highlight the work you are doing, please get in touch by emailing

Why choose Tpas?

Well established

We've been promoting, supporting and championing tenant involvement and empowerment across England for two and a half decades

Not for profit

Investing in Tpas means benefitting frim the latest tenant involvement policies and practices but also securing and supporting the future of the tenant involvement agenda


We offer the only independent evidence-based accreditation scheme that assesses resident involvement arrangements.

Expert advice

Our shared knowledge, expertise and experience with staff, tenants, landlord and contractors are the building blocks of this organisation.

Find out more?

For more information please contact our dedicated membership team

Lisa Holt

Business Services Officer

Telephone: 0161 868 3500

Louise Thompson

Head of Business Services

Telephone: 0161 868 3500