Member Spotlight

It’s our members that make Tpas such a great organisation to be part of and what better way to show this than with our member spotlight feature.

Each month we will invite one of our members to share their engagement achievements, tips and ambitions, allowing you to keep bang up to date with what others are up to across the sector.

May 2022 Member Spotlight       

Arches Housing

We asked Vicky Wright from Arches Housing to share what they are up to.

If you’d like to contact Vicky about any of the below, click here

Give us a little known fact about your organisation

Our original name was North Sheffield HA but was changed to Arches as we grew as not all our properties were in the North. Arches was chosen by tenants as the offices were based opposite the Wicker Arches at that time.

Tell us about a time that engagement has made a difference to your services or communities?

Having residents help shape and design our TWT commitments as we felt that it was essential to get thoughts and ideas from our residents as they live in our properties and know their communities and what Arches means to them as landlord.

What are you currently working on when it comes to engagement?

Focussing on delivering our new three-year resident engagement strategy, starting our scrutiny exercises for the year, developing how we capture who wants to be involved and informal feedback from residents, and planning events for the summer that residents can get involved with.

Why did you decide to join Tpas?

Having expert advice and sharing good practice is an invaluable asset. The resources available on the website and the support and advice from other organisations via Tpas connect is excellent and there is always someone willing to help if you need it.

What is your top engagement tip?

Listening to resident’s thoughts and ideas, they are invaluable when it comes to building a picture of the area where they live, and make sure the residents know this and how they have shaped services.

What’s the one thing you are really proud of when it comes to engagement?

Arches are very proactive with wanting resident’s views, thoughts and ideas, and the residents I have spoken to agree with this and so want to be involved and are enthusiastic.


Previous Member Spotlights

April 2022 -  Acis Group

March 2022 - wdh

February 2022 - Michael Dyson Associates Ltd

January 2022 - South Yorkshire HA

December 2021 - Gateshead Council

November 2021  - LiveWest

October 2021 - YMCA Thames Gateway

September 2021 - Bernicia

August 2021 - Anglian Building Products

July 2021 - Warrington HA

June 2021 - Futr

May 2021 - Vale of Aylesbury HT

April 2021 - Aaron Services

March 2021 - Soha

February 2021 - North West Leicestershire DC

January 2021 - Vinci Facllities

December 2020 - Ongo

November 2020 - Places for People

October 2020 - Community Gateway Association

September 2020 - Dacorum BC

August 2020 - Eastend Homes

July 2020 - Connexus

June 2020 - Gridizen

May 2020 - Grand Union Housing Group

March / April 2020 - Onward Homes

January / February 2020 - Estuary HA

December 2019 - Muir Group

November 2019 - Blackpool Coastal Homes

October 2019 - Texthelp

September 2019 - Greatwell Homes

August 2019 - Selby DC

July 2019 - North Star Housing Group

June 2019  - Rotherham MBC

May 2019  - Homes for Haringey

I'd like to be in the spotlight

If you'd like to be featured in our Member Spotlight and highlight the work you are doing, please get in touch by emailing

Why choose Tpas?

Well established

We've been promoting, supporting and championing tenant involvement and empowerment across England for two and a half decades

Not for profit

Investing in Tpas means benefitting frim the latest tenant involvement policies and practices but also securing and supporting the future of the tenant involvement agenda


We offer the only independent evidence-based accreditation scheme that assesses resident involvement arrangements.

Expert advice

Our shared knowledge, expertise and experience with staff, tenants, landlord and contractors are the building blocks of this organisation.

Find out more?

For more information please contact our dedicated membership team

Lisa Holt

Business Services Officer

Telephone: 0161 868 3500

Louise Holt

Head of Business Services

Telephone: 0161 868 3500