Our people
Our people make us different—energetic about supporting and challenging our clients in equal measure. We’re passionate about making a measurable impact in all we do. Our unique culture and approach deliver enduring results, true to each client’s specific situation. We’ll always do the right thing by our clients, our people and our communities.
Leanne Farrell
Business Services Officer, PA to Chief Executive
Email: leanne.farrell@tpas.org.uk
Leanne has been with Tpas for over 7 years and keeps our events engaging, our consultancy team effective and our Chief Executive sane.
Outside of Tpas, Leanne enjoys supporting her partner at Speedway, socialising and is a self-confessed oniomaniac.
Telephone: 0161 868 3500
Michael Hill
Business Development Manager
Email: michael.hill@tpas.org.uk
Michael joined Tpas in February 2019 as Business Development Manager. Michael has worked within Resident Involvement since 2000 for Local Authorities and Housing Associations and as a Tpas Associate since 2017. A Qualification in Adult Education enables him to deliver training sessions to staff and involved customers. Michael takes his down to earth and transparent approach as the foundation for building strong relationships. With a variety of skills honed from working in all areas of Housing, Michael is an effective communicator with a passion for co-regulatory engagement.
Telephone: 0161 868 3500
Lisa Holt
Business Services Officer
Email: lisa.holt@tpas.org.uk
Lisa has worked at Tpas for over 8 years and spends her days liaising with members answering any questions they may have by email or telephone and ensuring our systems are up to date with all member information. Lisa is also responsible for organising our regional events that our members look forward to attending.
Out of work Lisa enjoys spending time with her young children on regular camping trips in Colin the folding camper!
Lisa is available to contact Monday – Thursday and loves to hear from you!
Telephone: 0161 868 3500
Gillian Mclaren
National Consultancy Manager
Email: gillian.mclaren@tpas.org.uk
Gillian has worked in Social housing for over 14 years in both Local Authorities and Housing Associations. Gillian has a strong experienced background in, Resident Involvement and empowerment and Community Development. Highlights drawn from her 14 years experience include leading a team of Community Development workers on the Better Government for older people project (funded through Government grant).
Mobile: 07968 913040
Anna O'Halloran
National Consultancy Manager
Email: anna.ohalloran@tpas.org.uk
Anna was appointed as National Consultancy Manager in March 2020. Anna has worked in social housing since 1984, developing expertise and experience from employment with 4 local authorities, 3 housing associations, the Housing Inspectorate at the Audit Commission, CIH, Capita and of course many years ago working here at Tpas! In recent years, Anna has run her own management consultancy specialising in service improvement, engagement and the application of behaviour change methodologies.
Telephone: 0161 868 3500
Jenny Osbourne MBE
Chief Executive
Email: jenny.osbourne@tpas.org.uk
Jenny has been Chief Executive since 2014. She started with Tpas in 2002 as Membership Manager which began her continued passion and committment to the Tpas membership family. Jenny is also a board member at Stockport Homes. Before joining Tpas Jenny worked for the Post Office in branch management and HR roles and worked for Scottish and Newcastle Retail based in Leeds in stock control management. Outside of Tpas Jenny loves her book club, helping out at her local park and is head over heels in love with her cocker spaniel Coco.
Telephone: 0161 868 3551
Helen Phillips
Business Services Officer
Email: helen.phillips@tpas.org.uk
Helen has worked at Tpas for 25 years. She is responsible for the administration and co-ordination of our national training programme (face to face and e-learning) and over 70 in-house training courses being delivered across the country. Helen assisted the training team to deliver the Tenant empowerment Programme, Tenant Central. Helen has extensive experience of working with housing organisations, staff, tenants and residents’ groups to promote good practice in tenant involvement.
Telephone: 0161 868 3522
Carol Staines
Finance Manager
Email: carol.staines@tpas.org.uk
Carol has over thirty year’s experience working in a financial capacity and started working for Tpas in 2005. Before joining Tpas Carol worked for 18 years in the Sportswear Industry then had a career change and worked for a Private Property Developer. Carol loves Latin music, dining out and spending quality time with friends.
Telephone: 0161 868 3512
Louise Thompson
Head of Business Services
Email: louise.thompson@tpas.org.uk
After working as a Tpas associate for a number of years, Louise joined Tpas on a permanent basis as our Operations Manager. Louise is an experienced Housing professional specialising in tenant involvement and empowerment, and has worked for over twenty five years in the Local Authority and Housing Association sectors. Outside of work Louise is Barnsley FC season ticket holder and spends most of her time either watching Barnsley, or cheering on her kids in their local footy teams.
Telephone: 0161 868 3500
Rae Watson
Marketing and Communications Manager
Email: rae.watson@tpas.org.uk
Rae leads on maintaining and developing our reputation, from content creation and brand management to public relations. Before joining Tpas Rae worked in a communications role for the police, a local authority and a regional membership organisation. Both in work and at home Rae loves tweeting, playing with gadgets and eating cake.
@raewatson_
Telephone: 0161 868 3523
Upcoming training and events
- Webinar: Engaging tenants in service improvements
- Webinar: Having the right organisational culture
- Webinar: Dealing With Complaints During COVID-19
- Webinar: Dealing With Complaints During COVID-19
Latest news
- Reponding to the crisis - Community Gateway Association
- Tpas Member Online Roundtable sessions
- Minister for Housing Reveals Steps to Support Social Housing Residents
- Rotherham Borough Council launch 'Tenant Involvement Webpage'