Our people

Leanne Farrell

Business Services Officer, PA to Chief Executive

Email: leanne.farrell@tpas.org.uk

Leanne has been with Tpas for over 9 years and keeps our events engaging, our consultancy team effective and our Chief Executive sane.

Outside of Tpas, Leanne enjoys supporting her partner at Speedway, socialising and is a self-confessed oniomaniac.

Telephone: 0161 868 3500

Emma Gilpin

National Consultancy Manager

Email: emma.gilpin@tpas.org.uk

Emma is our newest consultancy manager, joining after working with Tpas for many years as an Associate and as a Senior Manager within Housing Associations. She is a qualified Broadcast Journalist and communications/customer engagement specialist with extensive experience, including for the BBC and across a range of public and charitable sector services.

Emma delivers training, supports scrutiny, conducts reviews and assists in improvement work, including involvement in Behavioural Insights, developing successful methodology to draw out customers’ experiences and translate this into actionable insight. Outside of work Emma is a huge football fan and season ticket holder at Wolves, combining this with a love of music, socialising, and reading when she gets a chance!

Michael Hill

Business Development Manager

Email: michael.hill@tpas.org.uk

Michael joined Tpas in February 2019 as Business Development Manager. Michael has worked within Resident Involvement since 2000 for Local Authorities and Housing Associations and as a Tpas Associate since 2017. A Qualification in Adult Education enables him to deliver training sessions to staff and involved customers. Michael takes his down to earth and transparent approach as the foundation for building strong relationships. With a variety of skills honed from working in all areas of Housing, Michael is an effective communicator with a passion for co-regulatory engagement.

Telephone: 0161 868 3500

Lisa Holt

Business Services Officer

Email: lisa.holt@tpas.org.uk

Lisa has worked at Tpas for over 8 years and spends her days liaising with members answering any questions they may have by email or telephone and ensuring our systems are up to date with all member information. Lisa is also responsible for organising our regional events that our members look forward to attending.
Out of work Lisa enjoys spending time with her young children on regular camping trips in Colin the folding camper!
Lisa is available to contact Monday – Thursday and loves to hear from you!

Telephone: 0161 868 3500

Louise Holt

Head of Business Services

Email: louise.holt@tpas.org.uk

After working as a Tpas associate for a number of years, Louise joined Tpas on a permanent basis firstly as Operations Manager, and now as our Head of Business Services. Louise is an experienced Housing professional specialising in tenant involvement and empowerment, and has worked for over twenty five years in the Local Authority and Housing Association sectors. Outside of work Louise is Barnsley FC season ticket holder and spends most of her time either watching Barnsley, or cheering on her kids in their local footy teams.

Telephone: 0161 868 3500

Gillian Mclaren

National Consultancy Manager

Email: gillian.mclaren@tpas.org.uk

Gillian has worked in Social housing for over 14 years in both Local Authorities and Housing Associations. Gillian has a strong experienced background in, Resident Involvement and empowerment and Community Development. Highlights drawn from her 14 years experience include leading a team of Community Development workers on the Better Government for older people project (funded through Government grant).

Mobile: 07968 913040

Anna O'Halloran

National Consultancy Manager

Email: anna.ohalloran@tpas.org.uk

Anna was appointed as National Consultancy Manager in March 2020. Anna has worked in social housing since 1984, developing expertise and experience from employment with 4 local authorities, 3 housing associations, the Housing Inspectorate at the Audit Commission, CIH, Capita and of course many years ago working here at Tpas! In recent years, Anna has run her own management consultancy specialising in service improvement, engagement and the application of behaviour change methodologies.

Telephone: 0161 868 3500

Jenny Osbourne MBE

Chief Executive

Email: jenny.osbourne@tpas.org.uk

Jenny has been Chief Executive since 2014. She started with Tpas in 2002 as Membership Manager which began her continued passion and committment to the Tpas membership family. Jenny is also a board member at Stockport Homes. Before joining Tpas Jenny worked for the Post Office in branch management and HR roles and worked for Scottish and Newcastle Retail based in Leeds in stock control management. Outside of Tpas Jenny loves her book club, helping out at her local park and is head over heels in love with her cocker spaniel Coco.

Telephone: 0161 868 3551

Helen Phillips

Business Services Officer

Email: helen.phillips@tpas.org.uk

Helen has worked at Tpas for 25 years. She is responsible for the administration and co-ordination of our national training programme (face to face and e-learning) and over 70 in-house training courses being delivered across the country. Helen assisted the training team to deliver the Tenant empowerment Programme, Tenant Central. Helen has extensive experience of working with housing organisations, staff, tenants and residents’ groups to promote good practice in tenant involvement.

Telephone: 0161 868 3522

Amy Pickles

Communications Assistant

Email: amy.pickles@tpas.org.uk

As our newest member of the team, Amy joined us in 2021 as Communications Assistant, working with Marketing and Communications Manager, Rae, on content creation and social media, with a particular interest in video creation. Prior to joining Tpas, Amy studied Digital Media and Communications at University. Outside of work, Amy enjoys going to the football, going walking, and watching Netflix.

Carol Staines

Finance Manager

Email: carol.staines@tpas.org.uk

Carol has over thirty year’s experience working in a financial capacity and started working for Tpas in 2005. Before joining Tpas Carol worked for 18 years in the Sportswear Industry then had a career change and worked for a Private Property Developer. Carol loves Latin music, dining out and spending quality time with friends.

Telephone: 0161 868 3512

Rae Watson

Marketing and Communications Manager

Email: rae.watson@tpas.org.uk

Rae leads on maintaining and developing our reputation, from content creation and brand management to public relations. Before joining Tpas Rae worked in a communications role for the police, a local authority and a regional membership organisation. Both in work and at home Rae loves tweeting, playing with gadgets and eating cake.
@raewatson_

Telephone: 0161 868 3523