Our people

Julie Butterworth

Head of Consultancy

Email: julie.butterworth@tpas.org.uk

Julie has joined us as Head of Consultancy, to lead the consultancy services, and product development work of Tpas.

She has worked alongside Tpas for many years in her roles as Head of Customer & Community for major contractors, including going through and passing our contractors accreditation process. She has also worked as a Consultant, and for a Procurement Consultancy, as well as a Business Partner for a HA.

Julie has been working within Social Housing for over 20 years and previous to that had a career in Recruitment and Account Management.

In her personal time, Julie loves to visit the coast, and the Lake District walking her West Highland Terrier, Baxter, reading, improving her baking skills, and socialising with her lifelong friends, BBQs are a favourite!

Telephone: 0161 868 3500

Mobile: 07525616144

Caritas Charles

Policy and Insight Manager

Email: caritas.charles@tpas.org.uk

Caritas comes to Tpas with over 20 years of experience in the housing sector at customer facing and strategic levels. His career has so far seen him in a diverse set of roles from being a campaigns lead for a homelessness charity to being a manager for a youth housing project alongside working in engagement roles for 6 different housing associations and local authorities.

Responsible for Tpas Policy and Insight work, Caritas enjoys in his spare time trying to keep up with his daughter and is an avid reader, Sci-Fi Geek and a not-so-secret fan of a good Rom-com.

Megan Duggan

Marketing & Communications Manager

Email: megan.duggan@tpas.org.uk

Megan started at Tpas on the 1st November 2023 as the new Marketing and Communications Manager. She has a variety of roles within social housing under her belt starting in 2013, before eventually discovering a love and passion for Marketing

Megan is responsible for the marketing and communications strategy within TPAS and in her spare time she enjoys playing netball and cooking.

Telephone: 0161 868 3500

Mobile: 07947739410

Leanne Farrell

Business Services Officer, PA to Chief Executive

Email: leanne.farrell@tpas.org.uk

Leanne has been with Tpas for over 9 years and keeps our events engaging, our consultancy team effective and our Chief Executive sane.

Outside of Tpas, Leanne enjoys supporting her partner at Speedway, socialising and is a self-confessed oniomaniac.

Telephone: 0161 868 3500

Emma Gilpin

National Consultancy Manager

Email: emma.gilpin@tpas.org.uk

Emma is our newest consultancy manager, joining after working with Tpas for many years as an Associate and as a Senior Manager within Housing Associations. She is a qualified Broadcast Journalist and communications/customer engagement specialist with extensive experience, including for the BBC and across a range of public and charitable sector services.

Emma delivers training, supports scrutiny, conducts reviews and assists in improvement work, including involvement in Behavioural Insights, developing successful methodology to draw out customers’ experiences and translate this into actionable insight.

Outside of work Emma is a huge football fan and season ticket holder at Wolves, combining this with a love of music, socialising, and reading when she gets a chance!

Lisa Holt

Membership and Events Co-ordinator

Email: lisa.holt@tpas.org.uk

Lisa has worked at Tpas for over 13 years and spends her days helping our members, answering any questions they may have by email or telephone and ensuring they are getting the best value for money from their membership.
Lisa is also responsible for organising our national conferences, regional events and a host of webinars that our members look forward to attending.

Out of work Lisa enjoys spending time with her children and dog on camping trips in Colin the folding camper!

Lisa is available to contact Monday – Thursday and loves to hear from you!

Telephone: 0161 868 3500

Louise Holt

Head of Membership Services

Email: louise.holt@tpas.org.uk

Louise has spent all her working life in the social housing sector, gaining a wealth of experience and knowledge across both Local Government and Housing Associations. In addition to this practical insight, she also holds a Post Graduate Diploma in Housing Studies, a City and Guilds Level 4 teaching qualification and ILM management certificate. Louise started with Tpas in 2001 as an associate delivering training alongside her full-time job, before joining Tpas on a permanent basis in 2016.

Louise has held a variety of Housing jobs including Repairs Assistant, Estate Officer and Housing Manager, but having seen the positive impact of effective engagement on services and communities, she chose to specialise in tenant engagement, and has spent the last two decades working in this field.

She is proud to have grown up in a social housing and that her dad is a council house tenant. Addressing social housing stigma and stereotyping is a big passion of hers, as is tenant led scrutiny and co-creation.

Out of work, Louise is a season ticket holder at Barnsley FC, and enjoys walking and travelling.

Telephone: 0161 868 3500

Amy Leech

Communications and Marketing Co-ordinator

Email: amy.leech@tpas.org.uk

Amy joined us in 2021 as Communications Assistant, working on content creation and social media, with a particular interest in video creation. Prior to joining Tpas, Amy studied Digital Media and Communications at University.

Outside of work, Amy enjoys going to the football, going walking, and watching Netflix.

Mobile: 07852 284520

Gillian Mclaren

National Consultancy Manager

Email: gillian.mclaren@tpas.org.uk

Gillian has worked in Social housing for over 14 years in both Local Authorities and Housing Associations. Gillian has a strong experienced background in, Resident Involvement and empowerment and Community Development. Highlights drawn from her 14 years experience include leading a team of Community Development workers on the Better Government for older people project (funded through Government grant).

Mobile: 07968 913040

Jenny Osbourne MBE

Chief Executive

Email: jenny.osbourne@tpas.org.uk

Jenny has been Chief Executive since 2014. She started with Tpas in 2002 as Membership Manager which began her continued passion and committment to the Tpas membership family. Jenny is also a board member at Stockport Homes. Before joining Tpas Jenny worked for the Post Office in branch management and HR roles and worked for Scottish and Newcastle Retail based in Leeds in stock control management.

Outside of Tpas Jenny loves her book club, helping out at her local park and is head over heels in love with her cocker spaniel Coco.

Telephone: 0161 868 3551

Helen Phillips

Learning and Development Co-ordinator

Email: helen.phillips@tpas.org.uk

Helen has worked at Tpas for 25 years. She is responsible for the administration and co-ordination of our national training programme (face to face and e-learning) and over 70 in-house training courses being delivered across the country. Helen assisted the training team to deliver the Tenant empowerment Programme, Tenant Central. Helen has extensive experience of working with housing organisations, staff, tenants and residents’ groups to promote good practice in tenant involvement.

Telephone: 0161 868 3522

Keeley Roscoe

Finance Manager

Email: Keeley.Roscoe@tpas.org.uk

Keeley is the newly appointed Finance Manager. She joined Tpas in August 2022.

Keeley has worked in finance for over 20 years at accountancy practices as a management accountant and outsourced business support, working with businesses varying from charities to construction.

Outside of work Keeley likes to spend time with her family and following her favourite football team, Manchester United.