Our people

Our people make us different—energetic about supporting and challenging our clients in equal measure. We’re passionate about making a measurable impact in all we do. Our unique culture and approach deliver enduring results, true to each client’s specific situation. We’ll always do the right thing by our clients, our people and our communities.


Leanne Farrell

Leanne Farrell

Business Services Officer, PA to Chief Executive

Email: leanne.farrell@tpas.org.uk

Leanne has been with Tpas for over 6 years and keeps our events engaging, our consultancy team effective and our Chief Executive sane. Before joining Tpas, Leanne worked at a Chartered Surveyors and was training and studying for a career in the RAF.

Outside of Tpas, Leanne enjoys supporting her partner at Speedway, socialising and is a self-confessed oniomaniac.

Telephone: 0161 868 3500


Emma-Jane Flynn

Emma-Jane Flynn

National Consultancy Manager

Email: emma-jane.flynn@tpas.org.uk

Emma has worked in Housing for over 15 years and has previously worked in retail management for John Lewis and Next before a career change into housing management and a community engagement senior post. Since joining Tpas Emma has worked with over 200 organisations in Southern England to advise and support improvements in involvement, services and scrutiny leading to more efficient and accessible services. Emma has been involved in a number of organisations achieving recognition for good practice, accreditation and awards while also project managing some specialist projects focusing on regeneration, stock transfer, interim placements and strategic service reviews .
In her spare time Emma enjoys Zumba, gardening and trips to the theatre with her family.

Telephone: 01908 526 880

Mobile: 07969 215125


Michael Hill

Michael Hill

Business Development Manager

Email: michael.hill@tpas.org.uk

Michael joined Tpas in February 2019 as Business Development Manager. Michael has worked within Resident Involvement since 2000 for Local Authorities and Housing Associations and as a Tpas Associate since 2017. A Qualification in Adult Education enables him to deliver training sessions to staff and involved customers. Michael takes his down to earth and transparent approach as the foundation for building strong relationships. With a variety of skills honed from working in all areas of Housing, Michael is an effective communicator with a passion for co-regulatory engagement.

Telephone: 0161 868 3500


Lisa Holt

Lisa Holt

Business Services Officer

Email: lisa.holt@tpas.org.uk

Lisa has worked at Tpas for over 8 years and spends her days liaising with members answering any questions they may have by email or telephone and ensuring our systems are up to date with all member information. Lisa is also responsible for organising our regional events that our members look forward to attending.
Out of work Lisa enjoys spending time with her young children on regular camping trips in Colin the folding camper!
Lisa is available to contact Monday – Thursday and loves to hear from you!

Telephone: 0161 868 3500


Gillian Mclaren

Gillian Mclaren

National Consultancy Manager

Email: gillian.mclaren@tpas.org.uk

Gillian has worked in Social housing for over 14 years in both Local Authorities and Housing Associations. Gillian has a strong experienced background in, Resident Involvement and empowerment and Community Development. Highlights drawn from her 14 years experience include leading a team of Community Development workers on the Better Government for older people project (funded through Government grant).

Telephone: 01642 462 953

Mobile: 07968 913040


Jenny Osbourne MBE

Jenny Osbourne MBE

Chief Executive

Email: jenny.osbourne@tpas.org.uk

Jenny has been Chief Executive since 2014. She started with Tpas in 2002 as Membership Manager which began her continued passion and committment to the Tpas membership family. Jenny is also a board member at Stockport Homes. Before joining Tpas Jenny worked for the Post Office in branch management and HR roles and worked for Scottish and Newcastle Retail based in Leeds in stock control management. Outside of Tpas Jenny loves her book club, helping out at her local park and is head over heels in love with her cocker spaniel Coco.

Telephone: 0161 868 3551


Helen Phillips

Helen Phillips

Business Services Officer

Email: helen.phillips@tpas.org.uk

Helen has worked at Tpas for 25 years. She is responsible for the administration and co-ordination of our national training programme (face to face and e-learning) and over 70 in-house training courses being delivered across the country. Helen assisted the training team to deliver the Tenant empowerment Programme, Tenant Central. Helen has extensive experience of working with housing organisations, staff, tenants and residents’ groups to promote good practice in tenant involvement.

Telephone: 0161 868 3522


Carol Staines

Carol Staines

Finance Manager

Email: carol.staines@tpas.org.uk

Carol has over thirty year’s experience working in a financial capacity and started working for Tpas in 2005. Before joining Tpas Carol worked for 18 years in the Sportswear Industry then had a career change and worked for a Private Property Developer. Carol loves Latin music, dining out and spending quality time with friends.

Telephone: 0161 868 3512


Louise Thompson

Louise Thompson

Head of Business Services

Email: louise.thompson@tpas.org.uk

After working as a Tpas associate for a number of years, Louise joined Tpas on a permanent basis as our Operations Manager. Louise is an experienced Housing professional specialising in tenant involvement and empowerment, and has worked for over twenty five years in the Local Authority and Housing Association sectors. Outside of work Louise is Barnsley FC season ticket holder and spends most of her time either watching Barnsley, or cheering on her kids in their local footy teams.

Telephone: 0161 868 3500


Rae Watson

Rae Watson

Marketing and Communications Manager

Email: rae.watson@tpas.org.uk

Rae leads on maintaining and developing our reputation, from content creation and brand management to public relations. Before joining Tpas Rae worked in a communications role for the police, a local authority and a regional membership organisation. Both in work and at home Rae loves tweeting, playing with gadgets and eating cake.
@raewatson_

Telephone: 0161 868 3523