Enquiry service

Email us at membership@tpas.org.uk, and please provide as much detail as possible to help us with your query.

How we can help

There are lots of things we can help you with. In particular:

• Good-practice examples in tenant engagement
• Understanding the Transparency, Influence and Accountability Regulatory Standard
• Roles and responsibilities of being an involved tenant

There are some things we can’t help you with:

• Housing management issues
• Disputes
• Landlord complaints
• Repairs and maintenance

A few things to bear in mind

We will do everything possible to respond to your enquiry as soon as we can, but there are sometimes occasions when we may need to pass your request to a specialist within the team, who might not be immediately available, so please bear with us and we will get back to you as soon as we can.

Useful organisations

Tpas works with a number of organisations and networks to enable us to influence tenant engagement and provide the necessary advice to those who need our help. You might also want to contact:

• Shelter - the housing and homelessness charity
• Housing Ombudsman Service - independent service to deal with disputes between landlords and tenants in England
• Citizens Advice - free information on a range of issues including housing, consumer debt, discrimination and law