Our online training programme offers you the opportunity to learn, share and network with other tenants, staff, councillors and board members across the country, without leaving home.
All our courses are underpinned by our national standards, so you can be assured they will help you deliver excellent engagement, great services, accountable governance and sustainable communities. Find out more on our Tenant Engagement Standards page.
You can find the courses we have available in the Training and Events calendar below. If you have any queries, or are interested in a course you don’t see listed, please email training@tpas.org.uk.
We also offer these courses, and more, tailored to your organisation’s requirements. Find out more on our Tailored training page.
Don’t forget — you can access all our training at a discounted rate if you are a Tpas member.
What’s on
Our courses run throughout the year. Browse what’s coming up below and book your place. You can also see everything on the full training and events calendar.
We provide a wide variety of courses focused on ensuring scrutiny achieves impact – such as Introduction to Scrutiny and Ensuring Scrutiny Works in Housing Organisations – plus skills-based courses including Chairing Skills, Understanding Performance Data and Insight, Effective Challenging and Questioning Skills, Productive Teams and Positive Relationships, and Meeting and Committee Skills.
If you aspire to, or are already involved in, influencing your organisation at a governance level (for example, board or committee), you can access a range of courses including Introduction to Being a Board Member of a Housing Association, Roles of Tenants on Council Housing Boards and Committees, Effective Challenging and Questioning Skills, Holding Your Landlord to Account, Strategic Thinking and Decision Making, and Creating a Positive Engagement Culture.
Training designed to ensure formal panels and committees are effective in influencing and scrutinising decisions, strategies, policies and services. Courses include Housing Policy and Regulation, Strategic Thinking and Decision Making, Chairing Skills, Understanding Performance Data and Insight, Meeting and Committee Skills, Effective Challenging and Questioning Skills, and Holding Your Landlord to Account.
Training to help councils meet regulatory expectations and ensure tenants are effectively influencing and scrutinising decisions, strategies, policies, services and improvement. Specific courses include Roles of Tenants on Council Housing Boards and Committees, and our scrutiny and formal-influence courses are also valuable for local authorities.
Our training also extends to topics relevant to effective engagement, influence and scrutiny – such as EDI for Involved Tenants, Measuring Impact in Tenant and Community Engagement, Building Safety, Procurement and the Role of Tenants, Running a Successful Residents’ Association, Finding the Funds for Community Groups, Complaints (Investigating Complaints and Resolving Disputes), and Behavioural Insights.
Hands down this is one of the best courses I have been on. It is a perfect fit for our customer information and insight team and wider relationships. From theory into practice that results in tangible resource for us. Absolutely stunning delivery. It was a joy to attend, thank you.
Using Behavioural Insights to Increase Involvement, online training
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Probably the best training I have attended for a long time. It really got my brain ticking over and I am very excited to get cracking and try some new things. It worked well split over two days and I loved the breakout rooms in Zoom.
Behavioural Insights training, LiveWest
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Running the course over two days with two-hour sessions was better for me. Sam discussed her charts and bullet points with group chat, and I found this better for learning and understanding rather than skimming through them and reading after the course had finished. I got a lot from the course in many ways.
