Members' news

Showing 1 to 5 of 279 articles.


Tpas Visits the North East for our Regional Members Event

Thursday 16th of May 2024

On Thursday 2nd May, our North East regional member event took place. We were kindly hosted by Northumberland County Council and brought together 60 attendees from 10 different member organisations from across the North East.

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Topics: Member Forums, Membership Materials


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Customer Journey Mapping with Phonenix Community Housing

Friday 3rd of May 2024

Our Head of Consultancy, Julie Butterworth recently spent two days with teams from Phoenix Community Housing, working with residents and teams trying to understand their 'lived experience' when their homes had damp and mould.

Time was also well spent, looking at the processes in place and ways to improve communication.

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Regional Member Event in the Midlands

Thursday 2nd of May 2024

On Tuesday this week, 30th April, we held our Midlands Regional member event. We were kindly hosted by Platform Housing Group at their offices in Birmingham.

We had a great turnout of 29 attendees from 15 different organisations from across the Midlands.

You can read more about the topics discussed and good practice sharing.

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Consumer Standards, Regulator Q&As - Top Takeaways

Tuesday 30th of April 2024

In April, we were pleased to be joined by Fleur Priest-Stephens, Tenant Engagement Manager at the Regulator for Social Housing at not one but two special Q&A sessions.

It was interesting to see some consistent themes emerging from both events and below is just a taster of the main points discussed.

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First Regional Member Event for 2024

Thursday 18th of April 2024

We held our first Regional member event in Manchester this week with hosts ForHousing. We had a great turn out with 43 attendees from 22 different organisations.

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