Reflecting on Housing Ombudsman Richard Blakeway’s final message, Andrew Murtha on why reputation, relationships and results, and a culture of learning from complaints, sit at the heart of good housing.

How the Independent East Resident Voice Panel brings residents together across five landlords to scrutinise services, share learning and drive improvement, with independent support from Tpas.

At the Royal Borough of Greenwich (RBG), we’ve taken an important step towards strengthening how tenants influence and shape housing services.

By Andrew Murtha

Our July 2026 Local Authority and ALMO Engagement Officers Meet-Up brought together colleagues from across the sector for a “Scrutiny Special” exploring the challenges, opportunities and practical rea

This spring, Team Tpas hit the road for our regional member events, travelling across the country and catching up with members in Taunton, Kingston, Hull, Skelmersdale, Birmingham, Letchworth Garden C

Our recent Tpas webinar ‘Inclusive Tenant Engagement’, explored one of the biggest challenges facing housing organisations today, how we move from simply hearing resident voices to genuinely creating

Tpas recently hosted an engaging and thought-provoking workshop on cultural awareness in housing, as part of the ongoing “Is There a Seat at the Table?” programme.

Whilst we are making some IT changes, this week’s Ezine looks a bit different, but it is still packed with information and resources to support you in your tenant engagement work.

Our latest Tpas Best Practice Club brought together members from across the country to hear two excellent examples of how organisations are strengthening tenant engagement and making resident voices c

We welcome the Government’s continued focus on protecting and renewing social housing, strengthening resident safety and addressing long-standing structural issues within the housing system

I have seen first‑hand how powerful genuine engagement can be when residents and senior leaders meet each other on equal footing. Not identical roles, but equal value. That difference matters.