News and views

Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.

Showing 6 to 10 of 396 articles.


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Tenant of the year 2018 passes away

Monday 13th of May 2019

We are extremely sorry to hear of the loss of Kay McCormack. Our thoughts go out to Kay’s family, friends, fellow volunteers and staff at Westminster Council.

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What a SMART review did for us

Friday 10th of May 2019

We asked Tanya King,  Customer Engagement & Inclusion Manager at Stockport Homes about her experience of working with us to review their engagement strategy and framework. Here is what she had to say. 

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New Tpas & Housing Ombudsman Complaints events

Thursday 2nd of May 2019

Due to popular demand we have launched 2 new Complaints events working in conjunction with the Housing Ombudsman. 

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The Housing Ombudsman - Spotlight on repairs report launched

Wednesday 1st of May 2019

The Housing Ombudsman have recently launched their first in a series of reports to help landlords improve their services and complaint handling.

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Topics: Strategies, Plans & Reports


The ‘Voice For Tenants’ steering group publishes open letter to housing minister

Wednesday 17th of April 2019

The ‘Voice For Tenants’ steering group have published an open letter addressed to the housing minister to express the groups disappointment with the lack of action to establish national tenant representation.

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