Showing 61 to 65 of 121 articles.


Journey mapping with our customers

Wednesday 22nd of November 2017

Jeremy Brock, Customer Involvement Manager, Thirteen Group talks through his experience of learning about their customers through journey mapping.

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Why ITA selection days are the future

Thursday 16th of November 2017

Our Consultancy and Events Coordinator, Leanne Farrell blogs about her adventures in taking part in a resident selection day at Serpentine Court in Milton Keynes.

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Topics: Regeneration

Why we needed to 'get Smart' reviewed

Thursday 9th of November 2017

Emma Gilpin, Neighbourhood Manager at Weaver Vale Housing Trust tells us why they decided to take our 'Smart Review'.

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Topics: Strategies, Plans & Reports, Regulation & Standards


Thank you, we did it!

Thursday 9th of November 2017

How Tpas members influenced the changes to the LHA cap.

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Topics: National Housing Policies


My forum event experience

Tuesday 24th of October 2017

Kicking off on the 7th Sept in Stockport and finishing on the 16th October in Plymouth the Members Forums have got to be the most exhausting, but totally worthwhile experiences of my Tpas career so far.

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