I’m sure all of us can think of times when we have been overlooked or ignored. Remember how that felt? This is not something that a social housing tenant should ever be made to feel by their landlord.

We also know what can happen when a culture of overlooking and ignoring tenants becomes embedded. We have all committed to ‘never again’, but it is crucial that we prioritise action over words.

It is always a privilege to be a facilitator and a connector in my role. Our members and the tenants we work alongside inform everything we do at Tpas.

In recent years, I’ve witnessed a recommitment to prioritising tenant engagement and improving how it is done.

At a governance level, this has been recognised by the new regulatory landscape we are in, with the launch of the Social Housing (Regulation) Act 2023 and the consumer standards.