James Masters

James has been a member of InFocus our customer scrutiny group since it began back in 2019 but has been an involved resident for a lot longer. James became vice chair of the group in 2022 and was unanimously voted as chair early in 2023. James has been the driving force behind the success of the new recruitment campaign which has been widely regarded in best practice across other housing associations. Thanks to James, he has spent a huge amount of his voluntary time working with staff to support ideas in increasing the diversity and inclusion of customer voices on the group. Along with being the driving force behind a successful scrutiny group, James has been building a robust relationship with the Board and Customer Services Committee. James, this year alone, has completed over 42 hours of volunteering, dedicated to the development of a trusted and respected scrutiny panel which challenges convention and thrives upon challenges. James is now keen to lead the group into new territory by trialling new ways to communicate the work achieved by customers through video reporting.