Trish Laver

Trish is the Scrutiny Panel Chair. She is a passionate advocate for Scrutiny and she puts a lot of work and energy into developing the panel, working on the reviews, recruiting new volunteers and promoting the value of scrutiny. The Team have done some excellent projects and reports, first on heating repairs and second on damp and mould. This has lead to a new damp and mould policy and procedure, including better communication with customers and faster response times, although we haven't collected enough data yet to show an increase in satisfaction, we have had good feedback from individuals who have been happy with the way their damp and mould case has been handled and it has improved the issue.