Good practice

We predict these techniques will be used more and more in 2018

What to look for when commissioning an Independent Tenant Advisor

Watch this interview with Derby Homes resident volunteer and engagement manager talking about their approach to inclusive involvement.

How we're bringing community spirit to Camden Town.

A great example of tenants being actively involved in communicating important information about their neighbourhoods to other tenants.

Helena Youth Voice shows how young tenants influence their landlord through consultation and by sharing their views

This shows how LeatherMarket JMB Tenant Management Organisation has taken control of their estates to deliver improved services and create better communities.

This film explains the role of the Customer Advisory Panel (CAP) at Saffron Housing and shows tenants being involved in shaping services

This film is about the Designated Complaints Panel set up by Tuntum Housing Association, Gedling Homes and Derwent Living and shows how tenants can be involved in reviewing complaints at a local level

Salix Homes - TPAS Landlord Accreditation Case Study.