What are webinars?

For those new to webinars, they are an online workshop, seminar or training session delivered to people over the internet by a tutor or presenter. It can be a live session or it can be pre-recorded for people to watch later. If it is a live session you will be watching it with lots of other people but you won't be able to see or speak with them or the presenter, but you can say hello and ask questions using your keyboard.

How does it work?

Once you have decided which of our live webinars you want to join, just book your place using the link given. Once you have booked, you will get an E mail from Tpas with all the information you need to get you ready to take part. Don't worry if you can't figure it all out, we will be on hand to help. 

Is there a cost?

For our members, we are offering a mix of free and discounted webinars, depending on the topic and the type of session we are running. (If you are not a Tpas member there will be a charge, sorry - so it maybe be worth finding out more about Tpas membership - it could save you money in the long run).

What webinars are on offer?

All our upcoming webinars are listed below.

If you want to watch a past webinar then you need to head over to our Resource Hub, and type webinar in the keyword search box. A list of all our past webinars will then be displayed ready for you to watch in own time. 


Use the filters below to help you find what you're looking for...


or search by keyword...



Community Engagement (19)
Customer Insight (9)
Digital Engagement (10)
Measuring Value (6)
Member Forums (5)
Membership Materials (4)
National Housing Policies (3)
Regulation & Standards (6)
Scrutiny & Co-regulation (32)
Strategies, Plans & Reports (6)
Tenant Engagement (31)
Tenant Panels / Associations (12)
Tpas Products and Services (2)

Courses list:

Virtual Members Event Wed 30th Sep 2020, 10:30am - 12:45pm Online
Webinar: A New Complaint Handling Code for the Sector Fri 2nd Oct 2020, 10:00am - 11:30am Online
Webinar: Scrutiny - Constructive Questions Thu 22nd Oct 2020, 2:00pm - 3:30pm Online
Webinar: Scrutiny - Awesome Inquiries Wed 28th Oct 2020, 11:00am - 12:30pm Online
Meet the Ombudsman Tue 10th Nov 2020, 11:00am - 12:00pm Online
Webinar - Getting the most out of your membership with Tpas Thu 12th Nov 2020, 11:00am - 12:00pm Online
Webinar: Scrutiny of Performance Tue 17th Nov 2020, 11:00am - 12:30pm Online
Virtual Members Event Wed 2nd Dec 2020, 1:00pm - 3:00pm Online

What people say

Dealing With Complaints During COVID-19

‘I was impressed with the format and ability to ask questions. One of the best webinars I have attended to date.’

Digital Democracy in Your AGM 

‘The webinar was extremely well presented, to the point and kept to the topic’.

Getting the Most from Your Tpas Membership 

'I am really enjoying what you have been doing so far - I am not very tech savy so wasn't sure'

Scrutiny - Gathering the Evidence 

'An instructive and enjoyable webinar, which benefitted from being clearly laid out, with good graphics and, at times complex, issues being explained in plain English. Thank you for hosting it.'