Emma Gilpin, Consultancy Manager at Tpas, interviews Karen Chambers, Resident Involvement Manager, and Karen Ingo, Resident Board Chair from Cross Keys Homes about their accreditation and what it means for them.
Skip ahead to each question with these shortcuts: 00:00-00:57: Why did you go for the accreditation? 00:57-02:34: The benefits of the accreditation for the organisation 02:34-03:50: The benefits of the accreditation for the tenants 03:50-04:42: The opportunities created by the accreditation 04:42-06:34: What should organisations thinking about doing the accreditation know? 06:34-07:39: What should residents of the organisations thinking about doing the accreditation know? 07:39-08:37: The accreditation as a way of showing an organisation cares 08:37-09:15: The importance of culture