Blog
Showing 1 to 5 of 258 articles.
Re-energising Tenant Engagement: Innovation, Creativity and the New Participation Wave
Wednesday 26th of November 2025
During the recent involvement week I was honoured to host a webinar on new methods of engagement. From the large numbers attending and the enthusiasm shown demonstrated that an appetite for something new was in the air.
Topics: Tenant Engagement
Tpas Event - Housing Ombudsman Annual Complaints Review 2024–25: What the Latest Findings Tell Us
Tuesday 25th of November 2025
The Housing Ombudsman’s Annual Complaints Review (ACR) for 2024–25 provides a detailed picture of the challenges, improvements, and shifting trends across the sector. During the recent presentation, Polly from the Housing Ombudsman shared headline findings that offer valuable insight for landlords, tenants, and tenant engagement professionals.
Topics: Strategies, Plans & Reports, National Housing Policies, Regulation & Standards
Exploring Fresh Approaches to Resident Engagement - Resident Closeness: Building Meaningful Connections That Drive Better Outcomes
Thursday 20th of November 2025
At our recent session, 'Resident Closeness: Building Meaningful Connections That Drive Better Outcomes', we were joined by Deborah from The Leadership Factor (TLF), who delivered a thought-provoking and practical exploration of how landlords can build deeper, more meaningful relationships with residents.
Topics: Tenant Engagement , Customer Insight, Engagement
Social Housing Innovation Fund Information
Wednesday 15th of October 2025
The Ministry for Housing, Communities and Local Government is inviting applications to a new Social Housing Innovation Fund designed to improve social housing residents’ experiences of their homes and landlord’s services.
Topics:
Using AI to Turn Tenant Feedback into Action
Monday 13th of October 2025
At our recent webinar, Ensure Every Tenant Voice Is Heard and Acted On – Using AI to Transform Feedback into Action, Sarah from WordNerds shared fascinating insights into how artificial intelligence (AI) is reshaping the way social housing providers collect, analyse, and act on tenant feedback.
Topics: Digital Engagement, Online platform