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Good scrutiny helps bridge that gap.
It brings lived experience into the places where decisions are made. It makes power more visible. And it helps organisations understand not simply what their services are designed to do, but what they actually feel like to the people experiencing them.
That is why tenant scrutiny matters. But to understand its true value, we need to think beyond…
It brings lived experience into the places where decisions are made. It makes power more visible. And it helps organisations understand not simply what their services are designed to do, but what they actually feel like to the people experiencing them.
That is why tenant scrutiny matters. But to understand its true value, we need to think beyond…
Read Kai's key takeaways from her workshop at this year's Scrutiny Conference.
From a Tpas perspective, the speech creates an opportunity to put tenant experience at the heart of housing policy.
Louise Holt, Head of Membership shares her experience of The Association of Retained Council Housing Tenants Conference 2026.
ARCH describes its National Tenants Conference as the only conference run by tenants, for tenants, and that’s exactly what made the day stand out.
ARCH describes its National Tenants Conference as the only conference run by tenants, for tenants, and that’s exactly what made the day stand out.
Different histories. Different cultures. Different faiths and traditions.
But the same hopes.
A safe home. A decent neighbourhood. To be treated with dignity. To feel listened to. To have opportunities for our children. To be proud of where we live.
That is pride in place.
But the same hopes.
A safe home. A decent neighbourhood. To be treated with dignity. To feel listened to. To have opportunities for our children. To be proud of where we live.
That is pride in place.
Whenever a housing organisation introduces something new, it's perfectly reasonable for residents to ask one simple question:
"What's in it for me?" That question is exactly why the introduction of Social Tenant Access to Information Requirements (STAIRs) matters.
"What's in it for me?" That question is exactly why the introduction of Social Tenant Access to Information Requirements (STAIRs) matters.
Reflecting on Housing Ombudsman Richard Blakeway’s final message, Andrew Murtha on why reputation, relationships and results, and a culture of learning from complaints, sit at the heart of good housing.
How the Independent East Resident Voice Panel brings residents together across five landlords to scrutinise services, share learning and drive improvement, with independent support from Tpas.
At the Royal Borough of Greenwich (RBG), we’ve taken an important step towards strengthening how tenants influence and shape housing services.
Our July 2026 Local Authority and ALMO Engagement Officers Meet-Up brought together colleagues from across the sector for a “Scrutiny Special” exploring the challenges, opportunities and practical rea
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