Showing 1 to 5 of 93 articles.
Wednesday 20th of February 2019
We asked Jackie Perry, Assistant Director of Communities and Customer Service at Muir Group Housing Association what difference Tpas had with changing their model of engagement.
Wednesday 6th of February 2019
Our consultancy manager, Emma-Jane Flynn led a research project alongside the Local Government Association (LGA). In this blog Emma talks about what she learnt from sharing good practice around what councils are doing to engage their tenants.
Friday 25th of January 2019
We were impressed by the way Homes For Sedgemoor dramatically improved their repairs services by listening and involving their residents. Here, Michelle Roberts, Customer Focus Manager explains more.