Resident Involvement Contractor Accreditation

Get the competitive advantage

We offer an evidence-based accreditation scheme that assesses your resident engagement arrangements. Our framework is based on industry leading best practice as well as sector influencing expectations and of course regulatory requirements. Many major clients will recognise your accreditation certificate as confirmation of your competency, credibility and commitment to delivering brilliant resident engagement.

The accreditation is

A methodical review of your organisations approach to customer care and involvement
Set against a series of sector important expectations
An assurance of high standards and inclusive approaches
An independent validation by us, the leading tenant empowerment organisation in England

Obtaining the accreditation will

Demonstrate that you are responsive and build your reputation
Provide you with a logo that you can use for all your publicity needs
Show that your services deliver agianst the things that matter to both Landlords and residents
Provide reassurance to your organisation, clients and partners that you are delivering the highest standards for resident involvement and engagement

Themes

Our framework is an assessment of standards across 5 themes that are aligned to a contractor’s operating environment. These include how you support community initiatives and embed customer engagement and involvement across your company. Thiose themes are:

Governance and Transparency
Responds to Challenge
Respects Residents
Communicates Effectively
Supports Communities

Assessment and prices

Each assessment includes:

A leading resident engagement expert assessor who you can keep in contact with during the process
An introduction to the standards
A desktop review
Survey of a selection of your staff
Reality checking
12 month re-visit
A detailed report to set you on a path to excellence in customer involvement

The cost is £9,350 Plus VAT

What do I do next?

For more information on Tpas Contractor Accreditation, contact our Consultancy Team

T: 0161 868 3500

E: consultancy@tpas.org.uk

Read some of our Accreditation Snapshots

Click any of the links below to open the PDFs in a new browser window.

What people say

Tpas Landlord Accreditation

The accreditation process refocuses our minds to real customer engagement and provides an independent check in our organisational wide assurance mapping, which forms part of our HCA governance framework. It enables us to continually improve our services to customers and will consider if our customer engagement service provides value for money. We find that the main benefit for us is to look at what we have done in the past and continue to move forward to ensure that we identify better ways of doing things. This would then lead to increased customer satisfaction and improved services for our customers. Wendy Wolfe: Customer Engagement Manager, Ongo Homes

Contractor Accreditation

Obtaining Tpas Contractor Accreditation has been essential in demonstrating to ourselves and others that we are market leading in delivering high standards of resident involvement and customer care.

Chris Graham, Business Development - Wates Living Space

Quality Mark for Sub-contractors and suppliers

The Quality Mark reassures our clients and their residents of our commitment to customer care and excellence.

Matt Lewis, Managing Director - Dodd Group