Resident Involvement Contractor Accreditation

Get the competitive advantage

We offer an evidence-based accreditation scheme that assesses your resident engagement arrangements. Our framework is based on industry leading best practice as well as sector influencing expectations and of course regulatory requirements.  Many major clients will recognise your accreditation certificate as confirmation of your competency, credibility and commitment to delivering brilliant tenant engagement.

The accreditation is

  • A methodical review of your organisations approach to customer care and involvement
  • Set against a series of sector important expectations
  • An assurance of high standards and inclusive approaches
  • An independent validation by us, the leading tenant empowerment organisation in England

Obtaining the accreditation will

  • Demonstrate that you are responsive and builds your reputation
  • Provide you with a logo that you can use for all your publicity needs
  • Show that your services delivers value for money
  • Provide reassurance to your organisation, clients and partners that you are delivering the highest standards for resident involvement and engagement

Awarding levels

We recognise that not all organisations are the same, and we believe our processes should reflect that. Our accreditation process will provide a robust assessment of where you perform well and where opportunities exist to improve. Each assessment will provide a current level of award as well as an improvement plan to move to the next if that is the wish.

Our Award levels

Champions – these organisations have the basics right and promote really good tenant engagement.

Leaders – these organisations show that they mean business by going further to ensure that tenant engagement is high on their list of positive behaviours.

Exemplars – these organisations show the way. They will do what it takes to ensure that tenant engagement is front and centre. They innovate, the respond and they deliver effective engagement.


Our framework is an assessment of standards across 6 themes that are aligned to a contractor’s operating environment. These include how you support community initiatives and embed customer engagement and involvement across your company.

Assessment and prices

Our prices are dependent on the size of your business. Each assessment includes:

  • A named assessor who you can keep in contact with during the process
  • An introduction to the standards
  • A desktop review
  • Reality checking
  • 12 month re-visit
  • A detailed report to set you on a path to excellence in customer involvement

£2,500 - £6,000

*price depends on size of organisation 

What do I do next?

For more information on Tpas Contractor Accreditation, contact our Business Development Manger. 

Michael Hill - Business Development Manager

T: 0161 868 3500


Read some of our Accreditation Snapshots

Click any of the links below to open the PDFs in a new browser window.

Accreditation Snapshot Lovell
Accreditation Snapshot Willmott Dixon Partnerships
Accreditation Snapshot VINCI Facilities
Accreditation Snapshot Yorkshire Coast Homes
Accreditation Snapshot Trent and Dove
Accreditation Snapshot Oxford City Council
Accreditation Snapshot NCHA
Accreditation Snapshot Howard Cottage Housing Association
Accreditation Snapshot Gedling Homes
Accreditation Snapshot EastendHomes
Accreditation Snapshot East Durham Homes
Accreditation Snapshot Community Gateway
Accreditation Snapshot CityWest Housing Trust    
Accreditation Snapshot Axiom Housing Association


What people say

Tpas Landlord Accreditation

The accreditation process refocuses our minds to real customer engagement and provides an independent check in our organisational wide assurance mapping, which forms part of our HCA governance framework. It enables us to continually improve our services to customers and will consider if our customer engagement service provides value for money. We find that the main benefit for us is to look at what we have done in the past and continue to move forward to ensure that we  identify better ways of doing things. This would then lead to increased customer satisfaction and improved services for our customers.  Wendy Wolfe: Customer Engagement Manager, Ongo Homes

Contractor Accreditation

Obtaining Tpas Contractor Accreditation has been essential in demonstrating to ourselves and others that we are market leading in delivering high standards of resident involvement and customer care.

Chris Graham, Business Development - Wates Living Space

Quality Mark for Sub-contractors and suppliers

The Quality Mark reassures our clients and their residents of our commitment to customer care and excellence.

Matt Lewis, Managing Director - Dodd Group