Digital Training: Public Sessions

Welcome to our new digital training programme.  This programme offers you the opportunity to learn, share and network with other tenants, staff, councillors and board members across the country, without leaving home.

All our courses are underpinned by our national standards, so you can be assured that they will help you to deliver excellent engagement, great services, accountable governance and sustainable communities.

You can find out about the training courses we have available, for both tenants and staff, on a month by month basis by taking a look at the Training and Events Calendar.  Alternatively, you can view the list of courses in date order below.  Click on a course title to find out more and to book your place. 

If you have any queries, want to run one of these courses in house or are interested in a course that you don't see listed here contact the Tpas Training Team on 0161 868 3520 or


Use the filters below to help you find what you're looking for...


or search by keyword...



Community Engagement (87)
Customer Insight (59)
Digital Engagement (14)
Leasehold/Shared Ownership (10)
Measuring Value (41)
Member Forums (1)
National Housing Policies (10)
Regeneration (4)
Regulation & Standards (13)
Scrutiny & Co-regulation (57)
Strategies, Plans & Reports (29)
Tenant Engagement (70)
Tenant Panels / Associations (31)
Volunteering (17)
Youth Engagement (1)

Courses list:

Governance: Session 3 - Creating a Positive Engagement Culture Mon 13th Jul 2020, 10:00am - 1:00pm
Business and Strategy: Session 1 - Using Data and Customer Insight to Improve Services to Customers Wed 22nd Jul 2020, 10:00am - 1:00pm
Business & Strategy: Session 2 - Engaging Residents in Procurement Wed 29th Jul 2020, 10:00am - 1:00pm
Business & Strategy: Session 3 - Customer Engagement in Building Safety Wed 5th Aug 2020, 10:00am - 1:00pm
Introduction to Scrutiny Tue 11th Aug 2020, 10:00am - 3:00pm
Engagement and Equalities Thu 13th Aug 2020, 10:00am - 1:00pm
Evidence-based engagement – using behavioural insights to help us be more effective Wed 26th Aug 2020, 10:00am - 3:00pm
Social Media and Digital Engagement Wed 2nd Sep 2020, 10:00am - 3:00pm
Communicating & Consulting Effectively Wed 9th Sep 2020, 10:00am - 3:00pm
Co-Creation: Beyond the Buzzwords Thu 17th Sep 2020, 10:00am - 12:00pm

What people say

'All of it! I loved it. An eye opening course and I now understand what we should do as a congress'  Scrutiny - Staying Effective in a Changing World, Manchester 

'I liked all the course as it was all relevant to my role and I will have more confidence in carrying out my scrutiny panel duties'

Effective Challenging & Questioning Skills

'Every minute of this course was useful, so much knowledge I wasn't aware of' Better Groups, Better Chairing, Manchester

'Making the case for involvement to staff to help make my colleagues willing to work on involvement with me' ' Hearing other peoples ideas/experience/guidance on how to improve my involvement methods' The Guide to Effective Tenant & Community Engagement, London