Digital Training: Public Sessions
Welcome to our new digital training programme. This programme offers you the opportunity to learn, share and network with other tenants, staff, councillors and board members across the country, without leaving home.
All our courses are underpinned by our national standards, so you can be assured that they will help you to deliver excellent engagement, great services, accountable governance and sustainable communities.
You can find out about the training courses we have available, for both tenants and staff, on a month by month basis by taking a look at the Training and Events Calendar. Alternatively, you can view the list of courses in date order below. Click on a course title to find out more and to book your place.
If you have any queries, want to run one of these courses in house or are interested in a course that you don't see listed here contact the Tpas Training Team on 0161 868 3520 or training@tpas.org.uk.
What people say
'At the start of the course I was very confused as I was complete unsure what Scrutiny was, nothing the trainer was saying made any sense, HOWEVER after talking with him and making him aware of this he slowed the training down and met all my needs. I now have a full understanding of the course and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I Learnt' Marvellous Scrutiny Models Digital Training
'Hands down this is one of the best courses I have been on. It is a perfect fit for our customer information and insight team and wider relationships. From theory into practice that results in tangible resource for us. Absolutely stunning delivery. It was a joy to attend, thank you' Using Behavoural Insights to Increase Involvement Digital Training
'Running the ourse over 2 days with 2 hour sessions was better for me, as Sam discussed her charts and bullet points involving group chat and I found this to be better for learning and understanding, rather than skimming through them and having to read after course has finished, got a lot from the course in many waysl' Chairing Skills Digital Training
'Jane was fantastic and did a great job, especially with it being online and a mix of staff and tenants and all with varying experiences and knowledge etc' Running a Successful Residents Association Digital Training
Courses list:
| Introduction to Scrutiny | Fri 1st Dec 2023, 10:00am - 3:00pm | www.zoom.us |
| Resident Engagement & Building Safety | Tue 5th Dec 2023, 10:00am - 3:00pm | www.zoom.us |
| Meeting & Committee Skills | Tue 12th Dec 2023, 10:00am - 3:00pm | Zoom |
| Digital Engagement & Social Media | Thu 14th Dec 2023, 10:00am - 3:00pm | www.zoom.us |
| Mystery Shopping | Mon 8th Jan 2024, 10:00am - 3:00pm | www.zoom.us |
| Recruiting for Scrutiny | Tue 9th Jan 2024, 10:00am - 3:00pm | www.zoom.us |
| Holding Your Landlord to Account | Wed 10th Jan 2024, 10:00am - 1:00pm | Zoom |
| Maximise the Power of Scrutiny | Tue 16th Jan 2024, 10:00am - 3:00pm | www.zoom.us |
| Procurement & The Role of Customers | Wed 17th Jan 2024, 10:00am - 3:00pm | www.zoom.us |
| Meeting Current Expectations in Complaint Handling | Mon 29th Jan 2024, 10:00am - 3:00pm | www.zoom.us |
What people say
'At the start of the course I was very confused as I was complete unsure what Scrutiny was, nothing the trainer was saying made any sense, HOWEVER after talking with him and making him aware of this he slowed the training down and met all my needs. I now have a full understanding of the course and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I Learnt' Marvellous Scrutiny Models Digital Training
'Hands down this is one of the best courses I have been on. It is a perfect fit for our customer information and insight team and wider relationships. From theory into practice that results in tangible resource for us. Absolutely stunning delivery. It was a joy to attend, thank you' Using Behavoural Insights to Increase Involvement Digital Training
'Running the ourse over 2 days with 2 hour sessions was better for me, as Sam discussed her charts and bullet points involving group chat and I found this to be better for learning and understanding, rather than skimming through them and having to read after course has finished, got a lot from the course in many waysl' Chairing Skills Digital Training
'Jane was fantastic and did a great job, especially with it being online and a mix of staff and tenants and all with varying experiences and knowledge etc' Running a Successful Residents Association Digital Training