Digital Training


Our digital training programme offers you the opportunity to learn, share and network with other tenants, staff, councillors and board members across the country, without leaving home.

All our courses are underpinned by our national standards, so you can be assured that they will help you to deliver excellent engagement, great services, accountable governance and sustainable communities.

You can find out about the training courses we have available, for both tenants and staff, on a month by month basis by taking a look at the Training and Events Calendar below.  

If you have any queries, want to run one of these courses in house or are interested in a course that you don't see listed here, contact the Tpas Training Team on 0161 868 3520 or email

View our Training calendar below


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Communities (2)
Community Engagement (266)
Customer Insight (78)
Digital Engagement (39)
Engagement (5)
Leasehold/Shared Ownership (10)
Measuring Value (44)
Member Forums (1)
National Housing Policies (36)
Regeneration (4)
Regulation & Standards (93)
Scrutiny & Co-regulation (146)
Strategies, Plans & Reports (30)
Tenant Engagement (244)
Tenant Engagement Standards (137)
Tenant Panels / Associations (188)
Tenant Satisfaction Measures (29)
Volunteering (19)
White Paper (102)
Youth Engagement (1)

Courses list:

Chairing Skills Fri 19th Apr 2024, 10:00am - 3:00pm
Recruiting for Scrutiny Tue 23rd Apr 2024, 10:00am - 3:00pm
Resident Engagement & Building Safety Thu 25th Apr 2024, 10:00am - 3:00pm
Making the Most of Your Digital Meetings Mon 29th Apr 2024, 10:00am - 3:00pm Zoom
Holding Your Landlord to Account Wed 1st May 2024, 10:00am - 1:00pm
Delivering Scrutiny Digitally Wed 8th May 2024, 10:00am - 3:00pm
Effective Challenging & Questioning Skills Mon 13th May 2024, 10:00am - 3:00pm
Embedding a Culture of Inclusive Customer Care Wed 15th May 2024, 10:00am - 12:30pm
Marvellous Scrutiny Models Tue 21st May 2024, 10:00am - 3:00pm
Strategic Thinking & Working: A Guide for Tenants Wed 29th May 2024, 10:00am - 1:00pm

What people say

'At the start of the course I was very confused as I was complete unsure what Scrutiny was, nothing the trainer was saying made any sense, HOWEVER after talking with him and making him aware of this he slowed the training down and met all my needs. I now have a full understanding of the course and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I Learnt'  Marvellous Scrutiny Models Digital Training

'Hands down this is one of the best courses I have been on. It is a perfect fit for our customer information and insight team and wider relationships. From theory into practice that results in tangible resource for us. Absolutely stunning delivery. It was a joy to attend, thank you' Using Behavoural Insights to Increase Involvement Digital Training


'Running the ourse over 2 days with 2 hour sessions was better for me, as Sam discussed her charts and bullet points involving group chat and I found this to be better for learning and understanding, rather than skimming through them and having to read after course has finished, got a lot from the course in many waysl' Chairing Skills Digital Training