Digital Training: Public Sessions

Welcome to our new digital training programme.  This programme offers you the opportunity to learn, share and network with other tenants, staff, councillors and board members across the country, without leaving home.

All our courses are underpinned by our national standards, so you can be assured that they will help you to deliver excellent engagement, great services, accountable governance and sustainable communities.

You can find out about the training courses we have available, for both tenants and staff, on a month by month basis by taking a look at the Training and Events Calendar.  Alternatively, you can view the list of courses in date order below.  Click on a course title to find out more and to book your place. 

If you have any queries, want to run one of these courses in house or are interested in a course that you don't see listed here contact the Tpas Training Team on 0161 868 3520 or

Download the full programme



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Community Engagement (153)
Customer Insight (65)
Digital Engagement (21)
Leasehold/Shared Ownership (10)
Measuring Value (41)
Member Forums (1)
National Housing Policies (19)
Regeneration (4)
Regulation & Standards (51)
Scrutiny & Co-regulation (85)
Strategies, Plans & Reports (30)
Tenant Engagement (136)
Tenant Engagement Standards (48)
Tenant Panels / Associations (85)
Volunteering (17)
White Paper (50)
Youth Engagement (1)

Courses list:

Chairing Skills Tue 25th Jan 2022, 10:00am - 3:00pm
Complaints Masterclass for Engaged Residents Thu 27th Jan 2022, 10:00am - 1:00pm
Housing Policy & Regulation Mon 7th Feb 2022, 10:00am - 3:00pm
Running a Successful Residents Assocation Mon 14th Feb 2022, 10:00am - 3:00pm
Engagement for Non Engagement Workers Thu 17th Feb 2022, 10:00am - 3:00pm
Getting Microsoft 365 (and Teams) to Work for You Wed 23rd Feb 2022, 10:00am - 3:00pm
Complaints Masterclass for Engaged Residents Thu 24th Feb 2022, 10:00am - 1:00pm
Introduction to Scrutiny Fri 25th Feb 2022, 10:00am - 3:00pm
Recruiting for Scrutiny Wed 9th Mar 2022, 10:00am - 3:00pm
Introduction to Housing Law Mon 14th Mar 2022, 10:00am - 3:00pm

What people say

'At the start of the course I was very confused as I was complete unsure what Scrutiny was, nothing the trainer was saying made any sense, HOWEVER after talking with him and making him aware of this he slowed the training down and met all my needs. I now have a full understanding of the course and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I Learnt'  Marvellous Scrutiny Models Digital Training

'A well-presented session providing me with lots of background about the development and evolution of Regulation. How current Policy and Regulation will affect the Social Housing Sector' Housing Policy & Regulation Digital Training

'Running the ourse over 2 days with 2 hour sessions was better for me, as Sam discussed her charts and bullet points involving group chat and I found this to be better for learning and understanding, rather than skimming through them and having to read after course has finished, got a lot from the course in many waysl' Chairing Skills Digital Training

'Jane was fantastic and did a great job, especially with it being online and a mix of staff and tenants and all with varying experiences and knowledge etcRunning a Successful Residents Association Digital Training