Digital Training: Public Sessions

Welcome to our new digital training programme.  This programme offers you the opportunity to learn, share and network with other tenants, staff, councillors and board members across the country, without leaving home.

All our courses are underpinned by our national standards, so you can be assured that they will help you to deliver excellent engagement, great services, accountable governance and sustainable communities.

You can find out about the training courses we have available, for both tenants and staff, on a month by month basis by taking a look at the Training and Events Calendar.  Alternatively, you can view the list of courses in date order below.  Click on a course title to find out more and to book your place. 

If you have any queries, want to run one of these courses in house or are interested in a course that you don't see listed here contact the Tpas Training Team on 0161 868 3520 or


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Community Engagement (128)
Customer Insight (62)
Digital Engagement (18)
Leasehold/Shared Ownership (10)
Measuring Value (41)
Member Forums (1)
National Housing Policies (14)
Regeneration (4)
Regulation & Standards (42)
Scrutiny & Co-regulation (71)
Strategies, Plans & Reports (30)
Tenant Engagement (111)
Tenant Engagement Standards (25)
Tenant Panels / Associations (63)
Volunteering (17)
White Paper (26)
Youth Engagement (1)

Courses list:

Making the Most of Your Digital Meetings Wed 10th Nov 2021, 10:00am - 3:00pm Zoom
Engagement for Non Engagement Workers Thu 11th Nov 2021, 10:00am - 3:00pm Zoom
Procurement and the Role of Customers Mon 15th Nov 2021, 10:00am - Tue 16th Nov 2021, 1:00pm Zoom
Using Behavioural Insights to Increase Involvement Tue 16th Nov 2021, 10:00am - Wed 17th Nov 2021, 1:00pm Zoom
Complaints Masterclass for Engaged Residents (Free) Wed 17th Nov 2021, 10:00am - 1:00pm Zoom
Building Safety Wed 1st Dec 2021, 10:00am - 3:00pm
Complaints Masterclass for Engaged Residents Thu 27th Jan 2022, 10:00am - 1:00pm

What people say

'At the start of the course I was very confused as I was complete unsure what Scrutiny was, nothing the trainer was saying made any sense, HOWEVER after talking with him and making him aware of this he slowed the training down and met all my needs. I now have a full understanding of the course and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I Learnt'  Marvellous Scrutiny Models Digital Training

'A well-presented session providing me with lots of background about the development and evolution of Regulation. How current Policy and Regulation will affect the Social Housing Sector' Housing Policy & Regulation Digital Training

'Running the ourse over 2 days with 2 hour sessions was better for me, as Sam discussed her charts and bullet points involving group chat and I found this to be better for learning and understanding, rather than skimming through them and having to read after course has finished, got a lot from the course in many waysl' Chairing Skills Digital Training

'Jane was fantastic and did a great job, especially with it being online and a mix of staff and tenants and all with varying experiences and knowledge etcRunning a Successful Residents Association Digital Training