Digital Training


Our digital training programme offers you the opportunity to learn, share and network with other tenants, staff, councillors and board members across the country, without leaving home.

All our courses are underpinned by our national standards, so you can be assured that they will help you to deliver excellent engagement, great services, accountable governance and sustainable communities.

You can find out about the training courses we have available, for both tenants and staff, on a month by month basis by taking a look at the Training and Events Calendar below.  

If you have any queries, want to run one of these courses in house or are interested in a course that you don't see listed here, contact the Tpas Training Team on 0161 868 3520 or email

View our Training courses below


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Communities (2)
Community Engagement (261)
Customer Insight (78)
Digital Engagement (38)
Engagement (5)
Leasehold/Shared Ownership (10)
Measuring Value (44)
Member Forums (1)
National Housing Policies (36)
Regeneration (4)
Regulation & Standards (92)
Scrutiny & Co-regulation (145)
Strategies, Plans & Reports (30)
Tenant Engagement (240)
Tenant Engagement Standards (132)
Tenant Panels / Associations (184)
Tenant Satisfaction Measures (27)
Volunteering (19)
White Paper (102)
Youth Engagement (1)

Courses list:

Understanding Performance Data and Insight Tue 16th Jul 2024, 10:00am - 3:00pm
Procurement & The Role of Customers Thu 18th Jul 2024, 10:00am - 3:00pm
Using Behavioural Insights to Increase Involvement Mon 22nd Jul 2024, 9:30am - Tue 23rd Jul 2024, 1:00pm
Creating a Positive Engagement Culture Thu 25th Jul 2024, 10:00am - 1:00pm
Top Ten Tips for Effective Consultation Tue 30th Jul 2024, 10:00am - 12:00pm
Resident Engagement & Building Safety Wed 31st Jul 2024, 10:00am - 3:00pm
Introduction to Scrutiny Tue 6th Aug 2024, 10:00am - 3:00pm
Chairing Skills Tue 20th Aug 2024, 10:00am - 3:00pm
Meeting & Committee Skills Tue 3rd Sep 2024, 10:00am - 3:00pm
Delivering Scrutiny Digitally Wed 4th Sep 2024, 10:00am - 3:00pm

What people say

'At the start of the course I was very confused as I was complete unsure what Scrutiny was, nothing the trainer was saying made any sense, HOWEVER after talking with him and making him aware of this he slowed the training down and met all my needs. I now have a full understanding of the course and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I Learnt'  Marvellous Scrutiny Models Digital Training

'Hands down this is one of the best courses I have been on. It is a perfect fit for our customer information and insight team and wider relationships. From theory into practice that results in tangible resource for us. Absolutely stunning delivery. It was a joy to attend, thank you' Using Behavoural Insights to Increase Involvement Digital Training


'Running the ourse over 2 days with 2 hour sessions was better for me, as Sam discussed her charts and bullet points involving group chat and I found this to be better for learning and understanding, rather than skimming through them and having to read after course has finished, got a lot from the course in many waysl' Chairing Skills Digital Training