Digital Training: Public Sessions

Welcome to our new digital training programme.  This programme offers you the opportunity to learn, share and network with other tenants, staff, councillors and board members across the country, without leaving home.

All our courses are underpinned by our national standards, so you can be assured that they will help you to deliver excellent engagement, great services, accountable governance and sustainable communities.

You can find out about the training courses we have available, for both tenants and staff, on a month by month basis by taking a look at the Training and Events Calendar.  Alternatively, you can view the list of courses in date order below.  Click on a course title to find out more and to book your place. 

If you have any queries, want to run one of these courses in house or are interested in a course that you don't see listed here contact the Tpas Training Team on 0161 868 3520 or


Use the filters below to help you find what you're looking for...


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Community Engagement (135)
Customer Insight (63)
Digital Engagement (19)
Leasehold/Shared Ownership (10)
Measuring Value (41)
Member Forums (1)
National Housing Policies (14)
Regeneration (4)
Regulation & Standards (40)
Scrutiny & Co-regulation (72)
Strategies, Plans & Reports (30)
Tenant Engagement (118)
Tenant Engagement Standards (32)
Tenant Panels / Associations (69)
Volunteering (17)
White Paper (25)
Youth Engagement (1)

Courses list:

Maximise the Power of Scrutiny Tue 27th Jul 2021, 10:00am - 2:00pm Zoom
Holding Your Landlord to Account Thu 5th Aug 2021, 10:00am - 1:00pm Zoom
Running a Successful Resident Association Thu 19th Aug 2021, 10:00am - Fri 20th Aug 2021, 1:00pm Zoom
Performance Information & Data - A Guide for Customers Mon 23rd Aug 2021, 10:00am - Tue 24th Aug 2021, 1:00pm Zoom
Social Media & Digital Engagement Wed 1st Sep 2021, 10:00am - 3:00pm Zoom
Running a Community Event Mon 6th Sep 2021, 10:00am - Tue 7th Sep 2021, 1:00pm Zoom
Using Behavioural Insights to Increase Involvement Tue 7th Sep 2021, 10:00am - Wed 8th Sep 2021, 1:00pm Zoom
An Introduction to Housing Law Thu 9th Sep 2021, 10:00am - Fri 10th Sep 2021, 1:00pm Zoom
Resident Communications Masterclass Thu 9th Sep 2021, 10:00am - 3:00pm Zoom
Procurement and the Role of Customers Tue 14th Sep 2021, 10:00am - Wed 15th Sep 2021, 1:00pm Zoom

What people say

'At the start of the course I was very confused as I was complete unsure what Scrutiny was, nothing the trainer was saying made any sense, HOWEVER after talking with him and making him aware of this he slowed the training down and met all my needs. I now have a full understanding of the course and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I Learnt'  Marvellous Scrutiny Models Digital Training

'A well-presented session providing me with lots of background about the development and evolution of Regulation. How current Policy and Regulation will affect the Social Housing Sector' Housing Policy & Regulation Digital Training

'Running the ourse over 2 days with 2 hour sessions was better for me, as Sam discussed her charts and bullet points involving group chat and I found this to be better for learning and understanding, rather than skimming through them and having to read after course has finished, got a lot from the course in many waysl' Chairing Skills Digital Training

'Jane was fantastic and did a great job, especially with it being online and a mix of staff and tenants and all with varying experiences and knowledge etcRunning a Successful Residents Association Digital Training