Digital Training: Public Sessions

Welcome to our new digital training programme.  This programme offers you the opportunity to learn, share and network with other tenants, staff, councillors and board members across the country, without leaving home.

All our courses are underpinned by our national standards, so you can be assured that they will help you to deliver excellent engagement, great services, accountable governance and sustainable communities.

You can find out about the training courses we have available, for both tenants and staff, on a month by month basis by taking a look at the Training and Events Calendar.  Alternatively, you can view the list of courses in date order below.  Click on a course title to find out more and to book your place. 

If you have any queries, want to run one of these courses in house or are interested in a course that you don't see listed here contact the Tpas Training Team on 0161 868 3520 or


Use the filters below to help you find what you're looking for...


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Community Engagement (134)
Customer Insight (64)
Digital Engagement (19)
Leasehold/Shared Ownership (10)
Measuring Value (41)
Member Forums (1)
National Housing Policies (14)
Regeneration (4)
Regulation & Standards (36)
Scrutiny & Co-regulation (72)
Strategies, Plans & Reports (30)
Tenant Engagement (115)
Tenant Engagement Standards (30)
Tenant Panels / Associations (65)
Volunteering (17)
White Paper (27)
Youth Engagement (1)

Courses list:

Equality, Diversity & Inclusion - The Essentials PLUS Tue 18th May 2021, 10:00am - 1:00pm
Social Value - The Netherlands Approach Wed 19th May 2021, 10:00am - 12:00pm
An Introduction to Housing Law Thu 3rd Jun 2021, 10:00am - Fri 4th Jun 2021, 1:00pm Zoom
Co-Creating Services, Policies & Strategies Tue 8th Jun 2021, 10:00am - Wed 9th Jun 2021, 1:00pm Zoom
An Introduction to Customer Journey Mapping Thu 17th Jun 2021, 10:00am - 1:00pm Zoom
Recruiting for Scrutiny Tue 22nd Jun 2021, 10:00am - Wed 23rd Jun 2021, 1:00pm Zoom
Equality, Diversity & Inclusion - The Essentials PLUS Wed 23rd Jun 2021, 10:00am - 1:00pm Zoom
Engagement and GDPR Tue 29th Jun 2021, 10:00am - Wed 30th Jun 2021, 1:00pm Zoom
Building Safety Tue 29th Jun 2021, 10:00am - 3:00pm Zoom
Scrutiny: Productive Teams and Positive Relationships Wed 30th Jun 2021, 10:00am - 3:00pm Zoom

What people say

'Excellent course I found the fact the representative made it funny especially when she pressed the wrong buttons which made me feel at ease as I couldn’t the unmute button, she also made it easy to understand but at the same time made you think hard of what,where,how to set your targets and goals and not just to go in a straight line about things , it also made me think and question answers I have been given again excellent course thank you'  Strategic Thinking & Working Digital Training 

'I enjoyed the course. I said it was a bit advanced which is what I needed to challenge me and keep me thinking as I have been involved with tenant engagement for some time now' Strategic Thinking & Working Digital Training

'All very interesting and informative. Emma, the trainer, was excellent - patient, knowledgeable, answered everyone's questions and very professional' Social Media & Digital Engagement Digital Training

'Making the case for involvement to staff to help make my colleagues willing to work on involvement with me' ' Hearing other peoples ideas/experience/guidance on how to improve my involvement methods' The Guide to Effective Tenant & Community Engagement, London