Help & support

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Help & support
Having trouble with the website? Here is how to get up and running.
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Getting started

Most issues with the website are quick to sort out. The guides below cover logging in, creating an account and resetting your password. If you are still stuck, our team is only an email away.

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Common questions
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Logging in
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Select Member login at the top of any page and sign in with the email address and password linked to your Tpas account.

Creating an account
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If your organisation is a Tpas member, you can set up an account using your work email address. Not a member yet? See Join Tpas to find the right membership.

Forgotten your password
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On the login screen, choose Forgotten password and follow the instructions in the email we send you to set a new one.

Still can’t get in?
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If you have tried the steps above and still cannot access your account, email our membership team at membership@tpas.org.uk and we will help.

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Need more help?
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Can’t find what you need here or in our FAQs? Get in touch and we will do our best to help.

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