The Guide to Effective Tenant and Community Engagement

A new course and an essential part of everyone's housing training. This course shows how and why engaging with tenants, residents and communities makes excellent business sense and give practical tips to make engagement work for you.

Other Dates

2 February 2017 - Manchester

8 February 2017 - Middlesbrough

Further Details

This course explores the benefits of well planned engagement in improving services, making good decisions and achieving value for money in challenging times. It shows that engagement is an essential approach for all housing staff and falls into most housing roles. The course provides the principles of effective engagement and how to build it into policy making, strategy development, standards setting and service improvement as well as day to day customer care.

Course Content

• Defining and exploring tenant and community engagement
• The business case for effective engagement
• Meeting Tpas standards and regulatory requirement
• Exploring the cycle of engagement from insight to co design
• Getting the planning and approaches right
• Developing timely, appropriate engagement that works for you

Audience

The course is designed for staff for all services and departements across the organisation from senior managers to front line officers and is also useful for board members.

By Completing This Course You Will

Have knowledge and confidence to understand what effective engagement is and how to plan and deliver it with tenants, residents and communities to shape and deliver cost effective and valued services and projects.

What People Say

'The course was interesting from start to finish'

'Understanding what we all want and that there should be measured outcomes'

'Great format, lots of disccussion, two way and very interactive'