Webinar: How to spot improvements in your engagement framework and strategy

Description:

With new housing policy on the horizon and a spotlight being shone on engagement across the country we want to ensure that you are achieving the best outcomes for your residents and organisations.

Join our national consultancy manager, Gill Mclaren during this webinar as she talks through how you can approach revising your engagement framework and strategy .

Gill is an expert in identifying short/long term performance issues, reducing risk through having accountable systems in place and helping organisations work more sustainably and ultimately stay compliant with regulatory requirements now and in the future.

What we’ll cover:

Key Themes to talk about when reviewing engagement

Be brave and embrace change

Work with tenants at the start of the process – co-design

Be accountable – how can you show you are listening to and acting upon tenants voices

Learn from others within and outside the sector

Celebrate your successes and learn from those that did not work so well

The SMART Review Process, benefits and costs

Who should join us? 

Housing Staff delivering involvement and engagement and resident volunteers interested in their role with co-designing services with their landlord.