Express Engagement - The Essential Workshop for the Busy Professional

Short of time but big on ambition? Then this session is for you. It will guide you through the essentials of the engagement scene, giving you all the knowledge needed to deliver a successful service.

Delivered by the hugely experienced Anna O'Halloran, this four hour session covers:

  • Implications of the Social Housing Green Paper proposals on tenant engagement
  • Developing an effective tenant panel
  • Tenant-led scrutiny for robust co-regulation
  • Maximising opportunities for involving tenants
  • Measuring tenant engagement

Draft Workshop Programme

08.30

Registration Tea and Coffee

09.00

Workshop Facilitator’s Opening Remarks

09.10

Implications of the Social Housing Green Paper Proposals on Tenant Engagement

  • Background and context
  • Placing residents at the heart of complaints
  • Resident Engagement in building safety
  • Regulation and empowerment
  • National Tenants Voice

09.50

Developing an Effective Tenant Panel

  • Ensuring successful recruitment by clearly defining the skills and competencies required
  • Strategies for encouraging participation and managing the turnover of membership to the panel
  • Training and resources

10.30

Developing Tenant-Led Scrutiny as part of co-regulation

  • Meeting the regulatory requirements for tenant scrutiny
  • Different approaches to scrutiny
  • Creating the right scrutiny culture
  • Embedding tenant and customer scrutiny into formal structures

11.15

Networking Tea and Coffee Break

11.30

Maximising opportunities for involvement

  • The engagement spectrum
  • Reaching the harder to reach residents
  • Supporting tenants to build their skills and capacity to contribute to housing services

12.00

Measuring Tenant Engagement

  • Setting objectives, priorities and goals to measure against
  • How to measure social value
  • Gathering evidence and data
  • Tracking and reporting progress

12.40

Open Q and A

1.00

Close

Further Dates

15 February 2020 - Midlands

4 March 2020 - London

Trainer profile

Anna O'Halloran is a long-standing Tpas Associate and Lead Consultant at Collaborative Change. For over 30 years Anna has been involved in social housing. During this time she has workd for three LAs, three HAs including the role of Head of Community Development, Tpas, The Audit Commision, Capital and the Chartered Institute of Housing. She is a motivating speaker and regularly speaks at national and regional events throughout the UK. She is an accredited trainer, a certificated mediator, a CIH mentor and regional board member and has an MSc in housing.

Date

Wed 26th Feb 2020, 8:30am - 1:00pm

Venue Details

Tpas Offices

Suite 7d Paragon House, 48 Seymour Grove, Old Trafford, Manchester, M16 0LN

Tickets

Express Engagement 260220 Mcr
Membership Staff Tenant
Members £200.00 N/A
Non-Members £275.00 N/A
Commercial Member - Contractor/Sub/Affiliate
Membership Staff Tenant
Members £275.00 N/A
Non-Members £275.00 N/A

Event Contact

Name: Helen Phillips

Email: helen.phillips@tpas.org.uk

Phone: 0161 868 3522

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