Webinar: Putting Customer Assurance at the Heart of Housing Organisations

“We regard board members and councillors as responsible for ensuring that providers’ businesses are managed effectively and that providers comply with all regulatory requirements” (Source: The Regulatory Standards for Social Housing in England)

For Board members and councillors to be assured that their organisation is meeting the regulatory, legal and compliance standards then the voice of tenants must be at the heart of the organisation’s activities.

This Webinar will be delivered by Jackie Grannell, Tpas Associate and Gillian McLaren, Tpas National Consultancy Manager.

This webinar will introduce the models of assurance Tpas has been developing with landlords and their customers and will highlight

  • the ways in which assurance, risk and governance work together
  • how customer involvement links to customer assurance

How do I join the webinar?

We will be delivering this webinar on a system hosted by 'Go 2 Meeting'. In advance of the webinar, you will be sent a unique URL to join the event before it begins. In the meantime, please watch the video below to ensure you are able to join us. 


Thu 23rd Jul 2020, 10:00am - 11:00am

Event URL:



Webinar: Putting Customer Assurance at the Heart of Housing Organisations
Membership Staff Tenant
Members £50.00 £50.00
Non-Members £100.00 £100.00

Event Contact

Name: Helen Phillips

Email: helen.phillips@tpas.org.uk

Phone: 0161 868 3522

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