Engagement and Equalities

This session will explore the ways in which organisations can ensure the voice of all customers is heard, known and understood.

On this course:

• We will consider the value of traditional and digital engagement methods in reaching all the landlord’s customers.

Your Trainer

Jackie Grannell – Tpas Associate

Jackie has worked in housing sector for 30 years and has been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service; a leasehold housing service; been a housing manager providing a generic housing service; and she was the Project Manager of a £13m regeneration project in Liverpool which involved demolition of high-rise housing and the creation of a an extra-care village for older people.

She is a qualified trainer; and teaches and assesses the CIH Professional Practice Certificates. She is currently a non-executive director of Riverside Housing Group’s Neighbourhood Services Committee where she sits alongside tenants and independent members.

Her work with Tpas involves training tenants and staff; and she has extensive experience of supporting tenants and landlords to establish co-regulation committees and scrutiny.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.