Mystery Shopping

Find out to become an expert mystery shopper and assess your landlord’s services.

Further details

This is a great course that will help you to understand what mystery shopping is and why landlords work with their tenants on mystery shopping projects.  It is a practical course that will develop your skills so that you can take part in mystery shopping project with confidence and expertise.

Course content

  • Why organisations have mystery shoppers
  • The role and responsibilities of being a mystery shopper and what it means in practice
  • Principles and protocols
  • Developing your skills
  • Developing scenarios
  • Planning a project
  • Practice makes perfect!


Ideal for new and those with some experience of mystery shopping.  Good for both tenants and staff.

Your Trainer

Samantha Goodwin – Tpas Associate

Samantha Goodwin is our proposed Trainer for this project. Sam has worked as a freelance consultant and trainer since 2005. She is also a former Regional Manager for Tpas England. Sam has worked as a housing practitioner for over 30 years and became a Tpas associate in 1999 and a Savills associate in 2012. Sam is one of Tpas’s key Associates and is in high demand for her expertise in recruiting, mentoring/supporting and training groups, she is also an inspiring trainer with numerous repeat clients. 

Important Information

The course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.

Need to train
a group of people?

in-house could work out more cost effective


Mon 1st Feb 2021, 10:00am - Tue 2nd Feb 2021, 1:00pm

Venue Details

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Mystery Shopping
Membership Staff Tenant
Members £100.00 £100.00
Non-Members £150.00 £150.00

Event Contact

Name: Helen Phillips


Phone: 0161 868 3500

Book Tickets

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