Dealing with Difficult Situations/Resolving Conflict

How to manage difficult situations, using conflict as a positive tool. 

Further details

This course is for you if you want to know how to resolve conflict both on a personal level and conflict that exists in the wider community.

You will focus on developing skills such as assertiveness to help you manage situations where you are faced with conflict. You will also learn how to help others in your community by increasing your understanding and skills about mediation and also how you cam make use of outside help.

Your Trainer

Samantha Goodwin – Tpas Associate

Samantha Goodwin is our proposed Trainer for this project. Sam has worked as a freelance consultant and trainer since 2005. She is also a former Regional Manager for Tpas England. Sam has worked as a housing practitioner for over 30 years and became a Tpas associate in 1999 and a Savills associate in 2012. Sam is one of Tpas’s key Associates and is in high demand for her expertise in recruiting, mentoring/supporting and training groups, she is also an inspiring trainer with numerous repeat clients. 

Important Information

The course will run from 10.00am and 1.00pm on each date. Delegates must attend both dates to complete the course.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.