Procurement and the Role of Customers

Social landlord spend money on goods and services that are ultimately used by their customers.

Further details

Poor procurment leads to dissatisfide customers and a waste of resources. This course aims to support housing customers and staff to identify ways in which to involve customers in the procurement process - particularly the goods and services that impart customers lives.

Delivery Mechanism

The training will be consist of 2 sessions delivered over 2 dates. Delegates must attend both dates to complete the course.

Learning Objectives

Session 1

  • Explore the procurement process in order to identify how customers can effectively influence the process
  • Consider the legal and regulatory issues, including value for money, around procurement
  • Consider how you can find out what tenants and the organisation want and need from the procurement process

Session 2

  • Explore when and how customers can be involved in procuement
  • Consider how the devierse needs of customers can be included as part of the procurement process
  • Identify how the involvement process and the procurement process can work together
  • Consider the role of customers in contract monitoring and review of contracts

Your Trainer

Jackie Grannell – Tpas Associate

Jackie has worked in housing sector for 30 years and has been a Tpas Associate for over 10 years. During her career she has managed a sheltered housing service; a leasehold housing service; been a housing manager providing a generic housing service; and she was the Project Manager of a £13m regeneration project in Liverpool which involved demolition of high-rise housing and the creation of a an extra-care village for older people.

She is a qualified trainer; and teaches and assesses the CIH Professional Practice Certificates. She is currently a non-executive director of Riverside Housing Group’s Neighbourhood Services Committee where she sits alongside tenants and independent members.

Her work with Tpas involves training tenants and staff; and she has extensive experience of supporting tenants and landlords to establish co-regulation committees and scrutiny.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.

Need to train
a group of people?

in-house could work out more cost effective


Tue 11th May 2021, 10:00am - Wed 12th May 2021, 1:00pm

Venue Details

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Procurement and the Role of Customers
Membership Staff Tenant
Members £100.00 £100.00
Non-Members £150.00 £150.00

Event Contact

Name: Helen Philliips


Phone: 0161 868 3500

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