Delivering Scrutiny Digitally

We’ve all had to up our digital game over the past year and, while this has presented us with new challenges, it’s also provided great opportunities, particular in the area of scrutiny.

Further Details

This course will explore the many tools and techniques available to help you to scrutinise effectively in this ‘virtual’ world and looks at ways you can also use this to your advantage and engage with a wider range of people.

Your Trainer

Emma Gilpin - Tpas Associate

Most recently as a Housing Association Senior Manager Emma led on Customer/Community Engagement, Customer Communications and Neighbourhood Management. Achievements include; gaining Tpas Landlord Accreditation, a successful SMART review, delivering external funded partnership projects and completing a governance review of a Customer Engagement structure.

She offers facilitation, training and support in all areas of customer engagement, community development and communications along with the production of written, audio and visual materials to promote this work.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the training you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the training courses run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the training. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled training we will give you a full refund. Should we run the training again, we will give you priority.